JP2000261554A - Integrated information transmission system, method for controlling the system, and storage medium stored with application - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve efficiency by selecting one or a plurality of operator terminals at the arrival of an incoming call, displaying a notice of the arrival of the incoming call to each display screen of all of selected operator terminals, allowing an operator terminal able to make a reply to make a connection reply, executing dialing processing and call receiving processing with a user terminal and storing call sending and receiving history information. SOLUTION: A call receiving function has a function that rejects the reception of an incoming call when reception of the incoming call is undesirable on the basis of a retrieval result, and at the arrival of an incoming call, a personal computer terminal 10 retrieves a personal address directory stored in a data file 20 or a global address directory stored in a database 13. A user name obtained through a hit result of the retrieval from the address directory is displayed on a menu served by a PC application. A reply button displayed on an incoming call dialog is clicked to reply the incoming call from an opposite telephone set and a call reception history is additionally displayed on a tab menu for the call reception history and a speech is started.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an integrated information transmission system used in a computer telephony system and the like, a control method of the system, and a storage medium storing an application for executing message transmission.

[0002]

2. Description of the Related Art In carrying out various office tasks, communication using a telephone or the like has played an important role. For this reason, a multifunctional extension telephone centering on a private branch exchange (PBX) is often arranged on a desk in an office.

[0003] These telephones are often shared by a group of several people, and work such as telephone transfer, transfer and message occurs in the office, and a decrease in work efficiency due to lack of personality in the office. I was invited. In order to reduce such work, for example, systems such as voice mail have been devised. In the voice mail system, since the media that can be handled is limited to voice, communication means such as e-mail and facsimile have become diversified these days, and a communication means that can uniformly handle multimedia is required.

[0004] On the other hand, in an office, an environment in which one person owns one or more personal computers and performs work is becoming common. In the environment of a personal computer system, information management utilizing an abundant user interface and character-based communication means (such as e-mail) via a LAN or the Internet have become widespread. However, conventional personal computer systems are not yet fully integrated with telephone communication means such as telephones and facsimile machines. For this reason, the lack of multimedia properties and the inability to handle messages in a unified manner cause an increase in information transmission and management costs.

[0005]

SUMMARY OF THE INVENTION The present invention is to integrate the information management function and message transmission function of a personal computer with the message transmission function of a telephone on a personal computer to eliminate the need for a telephone on a desk. Integrated information that enhances work efficiency by providing personality in the office and enabling unified handling of messages by various media, compared to a conventional environment where a personal computer and a telephone are separated. Transmission system, control method of the system,
And a storage medium for storing an application for executing message transmission.

[0006]

To achieve the above object, an integrated information transmission system according to the present invention selects one of a plurality of operator terminals based on a call from a network switching device connected to a public network. A global address book information shared by the plurality of operator terminals, a local personal address book information for each of the operator terminals, and a transmission / reception history information; Performs outgoing and incoming processing with user terminals connected to the network,
An application means for locally storing and managing the transmission / reception history information is provided.

In order to achieve the above object, an integrated information transmission system according to the present invention performs message transmission with one of a plurality of operator terminals based on a call from a network switching device connected to a public network. A means for selecting one or more of the plurality of operator terminals based on a caller number from the network switching device; and the selection means on a display screen of the selected one or more operator terminals. Means for displaying, as an incoming call dialog, that an incoming call has been made, means for making a connection response from the selected one operator terminal or a operable operator terminal among the plurality of operator terminals, and the responding operator terminal Or means for displaying an operation screen of a telephone function on an operator terminal for making a call. It is provided.

In order to achieve the above object, an integrated information transmission system according to the present invention executes a message transmission with one of a plurality of operator terminals based on a call from a network switching device connected to a public network. A means for selecting one or more of the plurality of operator terminals based on a caller number from the network switching device; and the selection means on a display screen of the selected one or more operator terminals. Means for displaying, as an incoming call dialog, that an incoming call has been made, means for making a connection response from the selected one operator terminal or a operable operator terminal among the plurality of operator terminals, and the responding operator terminal Or means for displaying an operation screen of a telephone function on an operator terminal for making a call. Wherein when unattended from the operator terminal, and displays the unattended setting dialog, and a means for setting a treatment time unattended.

In order to achieve the above object, a method for controlling an integrated information transmission system according to the present invention provides a message transmission method by selecting one of a plurality of operator terminals based on a call from a network switching device connected to a public network. A global address information shared by the plurality of operator terminals, a local dedicated address information for each of the operator terminals, and a transmission / reception history information. Selecting the one or more operator terminals at the time of the incoming call, displaying an incoming call notification on the screen of the selected operator terminal, and referring to the global address book information or the dedicated address book information , Search that the corresponding user is registered, and And displaying the information, by referring to the global address book information or the dedicated address book information, it includes a step for identifying a caller.

[0010] In order to achieve the above object, a storage medium of the present invention provides a message transmission device mounted on at least one or more operator terminals selected based on a caller ID from a network switching device connected to a public network. What is claimed is: 1. A computer-readable storage medium storing an application for executing a function, comprising: a function of displaying, as an incoming call dialogue, an incoming call on a display screen of the operator terminal; Function, and the operator terminal responding,
Alternatively, a program for realizing a function of displaying an operation screen of a telephone function on an operator terminal that makes a call is stored.

According to another aspect of the present invention, there is provided a storage medium storing a message mounted on at least one or more operator terminals selected based on a caller ID from a network switching device connected to a public network. A computer-readable storage medium in which an application for executing a transmission function is stored, wherein a function of displaying, as an incoming call dialogue, that an incoming call has been made on a display screen of the operator terminal is connected to the operator terminal capable of responding. A function for responding, a function for displaying an operation screen of a telephone function on the responding operator terminal or an operator terminal for making a call, and a setting dialog for leaving when displaying from the operator terminal. A program for realizing a function for setting a treatment at a seat is stored.

According to the present invention, since the information management function and message transmission function of the personal computer and the message transmission function of the telephone are integrated on the personal computer, an information transmission system with good operability can be constructed.

Further, according to the present invention, an incoming call dialog is displayed for a calling call, and a user entry searched and found in the user address book is displayed, so that user information can be easily displayed.

Further, according to the present invention, since the user address book is stored in a local file for each operator terminal and in a database shared by a plurality of operator terminals, user information can be obtained with good usability.

Further, according to the present invention, incoming calls can be rejected by the user from the operator terminal. Further, according to the present invention, one operator terminal can permit a plurality of incoming calls.

Further, according to the present invention, when a user is searched in the address book search, the history information of the user can be read out from the call history information and displayed on the history display screen.

Further, according to the present invention, memo information during a call can be recorded in the operator terminal. Further, according to the present invention, when the user leaves the operator terminal, an automatic response can be made to a call from a user designated in advance or a user other than the designated user.

Further, according to the present invention, it is possible to notify a designated telephone or a pager that there is an incoming call when the user leaves the operator terminal. According to the present invention, the user leaves the operator terminal. At times, a message from a user can be sent as an attached file to a specified mail address.

Further, according to the present invention, when the user leaves the operator terminal, the data can be transferred to a designated portable telephone or the like. Further, according to the present invention, it is possible to read out a mailbox or a voice mail message by remote operation when the user leaves the operator terminal.

[0020]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of the overall configuration of the integrated information transmission system of the present invention.

The integrated information transmission system of the present invention comprises a personal computer terminal 10, a database server 12, a multimedia router 14, and an exchange server 16 having a PBX function.
And a LAN 18 to which these devices are connected, for example, as a server system formed in an office.

The PC terminal 10 runs a PC application having a telephone function, a database operation function, and a voice input / output function. The personal computer terminal 10 stores a personal address book data file 20. The personal address book data file 20 is stored in the personal computer terminal 10
An address book (personal address book) intended for exclusive use by the operator (user) is stored and locally managed for each personal computer terminal. Also, the personal computer terminal 10 has a data file 2 of the call history data.
2 is stored. This history data file 22 is
The history information of outgoing and incoming calls at the personal computer terminal 10 is stored, and is locally managed for each personal computer terminal.

The database server 12 is a server for managing access to a database server 13 storing address book (global address book) information shared by server systems in the office.

The multimedia router 24 is connected to the LAN 18
And a public network (ISDN network) 24 to convert not only data communication but also voice and video messages into packet data. Also, voice data from the user (customer) telephone 5 is packetized and
It performs data communication with the exchange server 16, database server 12, and personal computer terminal 10 of the components connected to the AN 18.

The exchange server 16 stores the telephone 5 of the user.
It has a function of allocating which operator's personal computer terminal 10 to communicate with. This makes it possible to distribute various calls by setting an automatic call distribution function, a function of monitoring the vacant state of the operators and equally distributing the calls to each operator in the apparatus. Further, it acquires system control information from the database server 12 and performs a process of allocating a line to an appropriate personal computer terminal 10 based on the information.

FIG. 2 is a block diagram showing the configuration of the personal computer terminal 10 of the operator. The personal computer terminal 10 is composed of, for example, a notebook personal computer, and particularly relates to the present invention.
And a basic system (OS) unit 32 and a telephone function unit 3
3, a message conversion function unit 34, a PC application unit 36, a display unit 38 such as an LCD,
9, a mouse 40 and the like.

The personal computer terminal 10 receives the data converted into packet data by the multimedia router 14 via the LAN 18, converts the data into voice data using the message conversion function unit 34, and further converts the data into voice data. 33 controls the microphone and the speaker 30 to output sound.

Hereinafter, the operation of the integrated information transmission system shown in FIG. 1 will be described. FIG. 3 shows a system flow from when the user's telephone 5 is connected to one of the operator's personal computer terminals 10 to start the service.

In step S 1, when a call is made from the user's telephone, the call is received by the multimedia router 14. The multimedia router 14 converts the voice data spoken by the user into packet data flowing on the LAN 18, and notifies the exchange server 16 of the simultaneous reception. At this time, the multimedia router 14 notifies the exchange server 16 of the telephone number which is the calling identifier of the user.

In step S2, the database server 1
Based on the system control information obtained from Step 2, the exchange server 16 sorts out the operator who is suitable for reception from the operator's personal computer terminal 10. If there are a plurality of qualified operators, a call is made to all qualified personal computer terminals.

In the personal computer terminal 10, the recipient is determined by a method of the operator responding or selecting automatically. As a result, the exchange server 16 makes a line connection between the multimedia router 14 that has accepted the user's telephone and the terminal selected by the personal computer terminal 10. At this time,
The telephone number of the user is notified to the selected personal computer terminal 10 from the exchange server 16.

In step S3, when the line is connected as described above, a voice call becomes possible between the user and the personal computer terminal of the operator. The mechanism of the voice call is as follows.

The voice data spoken by the user is converted by the multimedia router 14 into packet data flowing on the LAN 18 and notified to the personal computer terminal 10. The personal computer terminal 10 converts the data converted into the packet data by the multimedia router 14 into voice data by the message converting function unit 34 of the personal computer terminal 10, and the telephone function unit 3
The sound is output using the microphone and the speaker 30 controlled by the control unit 3.

The voice data input from the microphone 30 of the personal computer terminal 10 is similarly converted from voice data to packet data by the message conversion function unit 34,
18 and is notified to the multimedia router 14.

The multimedia router 14 converts the packet data notified from the personal computer terminal 10 into voice data, and notifies the voice data via the public network 24 to the user's telephone.
With the above-described mechanism, the operator's personal computer terminal is provided with a telephone function, and the operator's telephone and the operator make a telephone call to enable various services.

Next, a description will be given of a PC application which is incorporated in the personal computer terminal and supports various telephone functions. FIG. 4 shows the PC of the personal computer terminal 10.
FIG. 3 is a diagram illustrating a configuration of an application.

The PC application 36 for achieving the integrated information transmission according to the present invention includes an extension / external call transmission function 100 within the basic telephone function, as follows: number designation transmission, address book transmission, redial transmission, callback transmission, notification of caller ID. /
There is a non-notification selection. Incoming call function 1 in the basic telephone function
01 indicates caller information display and call rejection. Also, as a control function 102 during a call in the basic telephone function,
There are hold / release and transfer.

The database linking function 103 in the telephone additional function (meaning a function other than the basic telephone function)
There are DB search and result display at the time of incoming call, accumulation / management of outgoing / incoming call history, use of global address book / personal address book. Also, as the unified handling function 104 of multimedia data in the telephone additional function, there is a call recording and absence response function. In addition, there is a function of customizing the use environment in the telephone additional function.

Next, the operation of each processing function of the PC application will be described. Extension / outside line transmission function 100
Comprises a calling function selection function 110 and a caller ID notification / non-notification selection function 111.

FIG. 5 is a flowchart showing the operation procedure of the calling method selection function 110. Also, FIG.
9 shows a basic screen (simple screen) for telephone operation provided by the C application and displayed on the display unit 38 of the personal computer terminal.

When a call is made from the personal computer terminal to the telephone of the user, the telephone operation screen shown in FIG. Also, a simple / detailed button 4 on the screen of FIG.
By pressing 5, a detailed screen shown in FIG. 7 can be displayed. Which of FIG. 6 and FIG. 7 is displayed by default can be determined by screen setting.

The transmission method selection function 110 includes a step S
At 10, one of the calling methods is selected. Hereinafter, each transmission method will be described. The number designation transmission 112
Phone number input field 50 on PC application
, Enter the phone number by input from the keyboard 39,
By operating the [Call] button 51, a call can be made to the other party's telephone of that number.

The dial pad transmission 113 is performed by clicking each button of the dial pad shown in FIG. 7 (numeric keys 0-9, #, *) with the mouse 40, and the keyboard 39 is entered in the telephone number input field 50. The corresponding character is input in the same manner as the input from, and by operating the [Call] button 51, it is possible to make a call to the other telephone of that number.

The address book transmission 114 reads an address book from the data file 20 in which a local personal address book is registered for each personal computer terminal 10 and selects a field of a telephone number of a party to be called or a database. By reading the global address book registered in 13 and selecting the field of the telephone number of the party to be called, the telephone number is entered in the telephone number field 50, and by operating the [call] button 51, You can make a call to the other party's phone with that number.

In the redial transmission 115, a telephone number dialed by any of the above-mentioned transmission methods is registered as a transmission history. And select one of them and select [Call]
By operating the button 51, a call can be made to the other party's telephone of that number.

In the callback transmission 116, the telephone number received from the other party is registered as a received call history, and when the callback button 58 is operated, the telephone number is transmitted to the personal computer terminal 10 (the one that did not respond). By displaying the other party's telephone numbers in order from the newest one or the one with the most number of incoming calls, selecting one of them and operating the [Call] button 51,
You can make a call to the other party's phone with that number.

After the transmission method is selected as described above, in step S12, whether the transmission number is to be notified to the other party or not to be notified is selected. The transmission history is stored in the file 22.

Calling number notification / non-notification selection function 111
Can specify whether the caller's telephone number is to be notified / not notified to the party to be called. By operating the call notification button 53 on the basic screen for telephone operation provided by the PC application 36, a caller ID notification number (such as "184") is added before the input telephone number. If the call notification button 53 is not operated, the caller ID non-notification number ("186") is added before the input telephone number. It should be noted that the setting of whether or not to notify at normal time can be made in the operating environment setting of the application.

Next, the incoming call function 101 of the PC application 36 will be described. The incoming call function 101 further has a caller information display function 120 and an incoming call rejection function 121.

FIG. 8 is a flowchart showing the processing procedure of the incoming call function 101. 9 and 10 show display screens of the incoming call dialog. The incoming call function 101 has a function of searching the database server 12 based on the caller number at the time of the incoming call and displaying the incoming call dialog of FIG. 9 or 10 for the designated operator. At this time, the information of the user hit by the caller number is displayed on the screen. If no operator is specified, or if a plurality of operators are hit at the time of the search, the incoming call dialog of FIG. 9 or FIG. 10 is displayed on all the personal computer terminals of the operators matching the conditions. It is also possible to change / set the algorithm for narrowing down to a single operator.

The incoming call function 101 has a function 121 for rejecting an incoming call if the call is not desired from the search result. Furthermore, when an incoming call is received, each address book is searched by the caller number of the other party, and the search result is classified into one item hit / multiple item hit / no hit / no caller number to change the display. You can also.

The basic operation of the incoming call function 101 is to first receive an incoming call notification from the exchange server 16 in step S20.
The personal computer terminal 10 receiving the incoming call notification proceeds to step S21.
Search for a personal address book stored in the data file 20 or a global address book stored in the database 13.

In step S22, it is checked whether or not the personal computer terminal is talking, and if not, the process proceeds to step S23. In step 23, the user name (customer) corresponding to the hit status of the address book is entered into the PC.
It is displayed on a screen provided by the application 36. FIG. 9 shows a display example of an incoming call dialog box in which a plurality of items are hit against the called party number, and FIG. 10 shows a display example of an incoming call dialog box with no hit.

Then, in step S24, the response button 60 displayed on the incoming call dialog shown in FIG. 9 or 10 is operated to answer the incoming call to the other party's telephone. Thereafter, the process proceeds to step 25, and the main screen shown in FIG. 6 or 7 is displayed. Further, the process proceeds to step 26, where the incoming call history is additionally displayed on the incoming call history tab screen of FIG.
Initiate a call.

In step S22, if a new call arrives during a call (ie, in the case of a plurality of incoming calls), step S2
Proceeding to step 8, the incoming call dialog shown in FIG. 9, for example, in which the [answer] button is disabled, is displayed on the main screen during a call (FIG. 6 or FIG. 7). Then, in step S29, when answering, the call in progress is held by pressing the hold button 54,
From the state in which the [Response] button 60 of the incoming call dialogue is working effectively, the user presses the button 60 and proceeds to step S23.

Search results obtained by the address book search at the time of an incoming call are displayed after being classified into the following four types. 1) In the case of one item hit, the calling number is displayed and the corresponding entry is displayed. 2) When a plurality of hits (a plurality of records correspond to the calling number), the calling number is displayed and a list of the corresponding entries is displayed (see FIG. 9). 3) If there is no hit, the calling number is displayed, and "(not applicable)" is displayed in the list (see FIG. 10). 4) When the telephone number is not notified from the other party, "not notified" is displayed.

Next, the incoming call rejection function 121 will be described. This call rejection function 121 is a function for rejecting a call when a call is made and the address book is searched by the caller ID notification and displayed on the screen, and the other party does not want to talk. As a countermeasure, it is possible not only to answer the call but also to automatically change the answering machine or send a message. The message and the rejection method can be freely edited / changed.

Next, the control function 102 of the PC application 36 during a call will be described. This function 102
Has a hold / cancel function 125, a transfer function 126, and a multiple incoming call function 127.

In the PC application 36, a plurality of incoming calls can be made by one terminal, and the process can be advanced while holding a plurality of calls. Hold / Release Function 125
Is a hold button 5 during a call on the busy screen (for example, FIG. 6).
This function allows the user to hold the call by pressing 4 and release the hold by pressing the hold button 54 to resume the call.

The transfer function 126 is a function of transferring a call to, for example, an extension of a personal computer terminal in a group and an external telephone after receiving a call. FIG. 11 is a flowchart showing a processing procedure of the transfer function.

In step S40, the "hold" button 54 is pressed during a call to put the call on hold. In step S41, as in the case of selecting the calling method, the user selects a transfer destination from the extension list or the address book, or inputs a telephone number in the telephone number field 50, and presses the [Call] button 51 to call the transfer destination. , Make a call to the designated transfer partner.

In step S42, when a response from the transfer partner is received, transfer becomes possible. In step S43, the transfer is performed by pressing the [transfer] button 55. Step S42
If the transfer partner does not respond, or if another transfer destination is found in step S44, the process returns to step S41. If you want to cancel the transfer, press the [Disconnect] button and cancel the call with the transfer destination. Pressing the [Disconnect] button (which can also be used as the call button 51, for example) returns to the original call.

The multiple incoming call function 127 is used when one personal computer terminal 10 can receive up to 10 incoming calls, for example.
This function advances the process while holding a book call. The held call is queued. The queued call can be freely released on hold on the screen.
Also, the queuing algorithm of the hold / release function (for example, automatically release the hold from the call with the longest wait)
Can be specified to automatically release the hold.
The queuing algorithm can be changed freely.

Next, the database cooperation function 103 of the PC application 36 will be described. This function 10
Reference numeral 3 further has a function of storing and managing call history, and a function 131 of using an address book.

In order to store and manage the data file 22 for storing the outgoing / incoming call history for each personal computer terminal 10, a function 130 is used to make a call from the personal computer terminal 10 and to make an incoming / outgoing call history when connection with the other party is completed. Data file 22
This function adds the other party's phone number to the outgoing call history. Similarly, in the case of an incoming call, when a call is received from the other party, this function is a function of adding the other party's telephone number to the incoming call history of the data file 22 of the outgoing and incoming call history.

Then, the address book stored in the database 13 or the data file 20 is searched, and if the corresponding user is registered, the data file 22 is further read by the caller number, and The name (name, name, etc.) corresponding to the person is displayed on the history display screen (FIG. 14).
Reference). In addition, it is possible to specify and delete the entry of the transmission / reception history, determine the maximum number of entries, and if it exceeds that, it is possible to delete from the oldest one or the one with the lowest frequency.

The global address book stored in the database 13 and the use function 131 of the personal address book stored in the data file 20 allow the addition, deletion, and updating of entries in the address book during or after a call. I can do it. Also, import / export from other files is possible. In each address book, a user's name or name, reading, company address (extension), home address, mobile phone number, FAX number, and mail address number are registered as basic items. This information is stored in the database 13,
The data is read from the data file 20 and displayed in an address book dialog (described later).

Next, the unified multimedia data handling function 104 of the PC application 36 will be described. This function 104 further has a call memo function 135 and a message processing function 136 when absent.

The call memo function 135 further provides a voice data recording function 140 and a text data memo function 141 for recording a memo of a conversation during a call. The voice data recording / reproducing function 140 is a function of recording a conversation in a file during a telephone conversation and reproducing it as needed. The recording of the recorded file can be stopped by ending the call or operating the [Stop] button. Let the operator choose whether to save the recorded data,
When "Save" is specified, the data is saved in a format that can be played back to the specified file. When "No Save" is specified, the data can be discarded.

The text data recording function 141 is a function that can record a simple memo during a call. By operating the [memo] button 56 on the screen during a call (FIG. 6 or FIG. 7), a memo input dialog shown in FIG. 12 is displayed. Input text to data file 2
As one of the transmission / reception history information 2, for example, a “memo” field can be provided and registered, or the input text can be discarded.

The absence message processing function 136 displays the status of the operator in a standby state in which an incoming call can be received, a state in which the operator is talking on a call, a temporarily unattended state in which the operator is temporarily sitting, a holiday, It is controlled by the absence of the power supply of the operator's personal computer terminal, such as when going out. The change of the status of the operator spreads throughout the system, and it is necessary to change the operation when a call is received. Here, a description will be given of the temporary leaving function 145 and the functions for uniformly processing a message, mail, or the like that arrives in the absence state.

The temporary leaving process function 145 is a function to be set when the operator temporarily stands, and to automatically process an incoming call addressed to the operator. PC terminal 1 when leaving
Screen during call 0 (FIG. 6 or FIG. 7) [Leave] button 57
Operate. By operating the [Leave] button 57, a dialog for designating an operation when a call is received while leaving is displayed. FIG. 13 shows a screen display of the setting dialog at leaving.

The leaving-time setting dialog shown in FIG. 13 displays, for example, three selection items so that it can be edited as necessary. In the unattended mode, other functions can be used without releasing the unattended state. The selection item “record a message and send mail” is a function that the PC application 36 automatically responds to when a call is received. After that, it has a function of recording a message from the other party and transmitting the message as an attached file to a designated mail address. The operator can see the message sent by e-mail on the computer at the e-mail address. The selection item “transfer to mobile phone” is a function of transferring to a mobile phone or the like designated by the operator. In the case of the selection item "do nothing", a ringing tone continues to sound to the other party.

The temporary leaving function 145 can be made easier to use by using the following convenient function 146. One of them is filtering. The filtering function is a function of automatically responding to a telephone from a designated partner or automatically responding to a telephone other than the designated partner. Further, the processing can be changed depending on the other party. For example, an operation such as message recording for an ordinary customer and immediate transfer for an important customer can be set.

The scheduling function is a function for automatically answering a call in a designated time zone. In combination with the scheduling function and the filtering function, it is possible to set a function of transferring a call to a home telephone, for example, only at a call from a specific person at night.

The voice mail recording function is a function of storing voice messages as a file as one of automatic reply methods. The e-mail transmission function to a designated destination is a function of saving a voice message in a file and transmitting the e-mail, which is one of automatic reply methods.

The function of notifying the incoming call to the telephone or pager is a function of automatically answering the other party's telephone in the manner described above and notifying the designated telephone (or pager) of the incoming call. It also has a function of checking mail periodically and notifying a designated telephone (or pager) that there is a new mail.

The FAX reception function is a function of automatically receiving a FAX among incoming calls and storing the received FAX as image data, character data, and the like. Next, the automatic response function of the message processing function when absent will be described.

The automatic answering function 147 automatically operates in the same manner as "leaving" when it is not possible to answer or do not want to answer a call even when the person is present, and when the person cannot answer the call while present. It is a function that makes Like "leave", it works only for incoming calls. By setting the operation environment of the automatic response function, it is possible to set the setting of the presence / absence of the automatic response, the time until the automatic response is performed, and the method of the automatic response. If no automatic response is set, a ringing tone continues to be heard for the other party.

Next, the remote operation function 148 of the message processing function at the time of absence will be described. When a message addressed to the user arrives when the user is away or away from the desk, the operator is notified that there is an incoming call. The notification target is a pager, short mail, etc. In addition, a message to be notified can be processed by a filtering function according to conditions such as a type of a message and a called party. With this function, the operator can perform operations such as reading and replying to a message addressed to the user by telephone from a place away from home.

The remote operation function has the following convenient function 1
49 is designed to be easy to use. The user authentication function makes a call to a personal computer terminal in an office mainly using an operator's mobile phone, a home phone, or the like, and identifies the user (in this case, the operator) by calling number notification. Alternatively, it is a function of inputting a user ID from a mobile phone or the like and performing authentication using a password (personal identification number).

The toll saver function is a function for confirming the presence / absence of a message before connecting to a terminal, in which user authentication is correctly performed, so that billing is not performed. The number of ring tones up to the connection can be changed depending on the presence or absence of the message. In addition, in a calling procedure of a telephone at a destination, a method of transmitting information and disconnecting the telephone before responding can be considered.

The read-out / fast-forward / rewind / delete function of the mail is a function of reading out the text of the mail when the connection to the terminal is completed and the user accesses his / her mailbox. It also provides operations such as deleting, re-listening, and skipping unwanted emails.

The voice mail playback / fast-forward / rewind / delete functions are functions for playing, fast-forwarding, rewinding, and deleting voice mail (stored as voice data). The simple reply (fixed / unfixed message, voice message reply) function is a function for replying to a mail or voice mail from a mobile phone. A reply is made using a reply of a fixed message (acceptance, waiting for an instruction, etc.), a reply of a non-fixed message (key input), a reply with a voice message, and the like. Reply format is "Send text message to email", "Send voice message to email as attachment", "Automatically make phone call and play voice message", "Automatically make phone call and read text message" It can be.

The FAX retrieval function is a function for retrieving a list of incoming e-mails, the contents of selected e-mails, and the like with a designated facsimile machine. A list of incoming call histories and the like can be transmitted by designated FAX.

FIG. 14 shows a display screen of the history tab. By reading out the incoming and outgoing call history information stored in the data file 22, the date and time of outgoing and incoming calls, the name, the outgoing and incoming call type, and the memo can be displayed.

FIG. 15 shows a display screen of the telephone tab. A list of user information called from the global address book stored in the database 13 and the dedicated address book stored in the data file 20 is displayed. For example, the colors are in order,
The registered user information is displayed in alphabetical order. User information can also be called directly using the search function.

FIG. 16 shows a display screen of an operation environment setting tab. The operation environment is set using the operation environment setting screen, and operations such as display, transfer, notification, and response are executed in accordance with the operation environment.

In the above embodiment, the dedicated address book and the call history information are stored in the local data file, but may be stored in the database server. In addition,
The above-mentioned PC application is a hard disk, a floppy (registered trademark) disk, or a CD-ROM,
O and the like.

[0090]

According to the present invention, since the information management function and message transmission function of the personal computer and the message transmission function of the telephone are integrated on the personal computer, an information transmission system with good operability can be constructed. I can do it.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the overall configuration of an integrated information transmission system of the present invention.

FIG. 2 is a block diagram showing an embodiment of a personal computer terminal used in the present invention.

FIG. 3 is a flowchart showing the overall operation of the integrated information transmission system of the present invention.

FIG. 4 is a block diagram showing a functional configuration of a PC application incorporated in a personal computer terminal used in the present invention.

FIG. 5 is a flowchart showing the operation of the calling function of the present invention.

FIG. 6 is a diagram showing a simplified operation screen of the telephone function of the present invention.

FIG. 7 is a diagram showing a detailed operation screen of the telephone function of the present invention.

FIG. 8 is a flowchart showing the operation of the incoming call function of the present invention.

FIG. 9 is a display screen of an incoming call dialog according to the present invention.

FIG. 10 is a display screen of an incoming call dialog according to the present invention.

FIG. 11 is a flowchart showing the operation of the transfer function of the present invention.

FIG. 12 is a display screen of a memo input dialog.

FIG. 13 is a display screen of an operation setting dialog when leaving a seat according to the present invention.

FIG. 14 is a display screen of a history tab of the present invention.

FIG. 15 is a display screen of a telephone directory tab of the present invention.

FIG. 16 is a display screen for changing the setting of the operating environment according to the present invention.

[Explanation of symbols]

5 ... user telephone, 10 ... operator's personal computer terminal,
DESCRIPTION OF SYMBOLS 12 ... Database server, 13 ... Global address book database 14 ... Multimedia router, 16 ... Exchange server 18 ... LAN, 20 ... Proprietary address book data file 22 ... Transmission / reception history information data file, 24 ... Public network ( ISDN)

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5K024 AA44 AA45 CC10 5K030 HA01 HA08 HC01 HD03 HD06 JT01 JT03 JT06 LD11 LD14 MB18 MC08 5K036 DD16

Claims (28)

[Claims] 1. An integrated information transmission system for executing message transmission by connecting to one of a plurality of operator terminals based on a call from a network switching device connected to a public network, wherein one or more of the operator terminals are received when a call is received. A device for selecting the operator terminal, a function of displaying an incoming call notification on the screens of all of the operator terminals selected by the device, performing a connection response from the operator terminal capable of responding, and connecting to the public network. Application means mounted on the operator terminal having a function of executing outgoing processing and incoming processing with a user terminal to be performed and storing the outgoing / incoming call history information. Integrated information transmission system. 2. An integrated information transmission system for executing message transmission by connecting to one of a plurality of operator terminals on the basis of a call from a network switching device connected to a public network, comprising: A means for selecting one or more of the operator terminals based on a caller number; and a display screen of the selected one or more operator terminals, wherein an incoming call is received by the selection means as an incoming call dialog. A means for displaying, a means for responding to a connection from one of the selected operator terminals, or an operator terminal capable of responding in the plurality of operator terminals; and Means for displaying an operation screen; and an integrated information transmission system, comprising: Beam. 3. The system according to claim 1, further comprising: a unit for storing address book information searched by the caller number, wherein a user entry hit by the search of the address book information is displayed in the incoming call dialog. 3. The integrated information transmission system according to claim 2, wherein: 4. The integrated information transmission system according to claim 3, wherein said user address book information is stored in a local file for each of said operator terminals and / or a database shared by said plurality of operator terminals. . 5. The integrated information transmission system according to claim 2, wherein said one or more selected operator terminals on which said incoming call dialogue is displayed can be rejected. 6. The integration according to claim 2, wherein one of the operator terminals permits a plurality of incoming calls and sets a connection state with all users other than a user who is talking on hold. Information transmission system. 7. The system further comprises means for storing address book information searched by a caller number and transmission / reception history information for each operator terminal, and a corresponding user is searched by the address book information search. 3. The integrated information transmission system according to claim 2, wherein in said case, said call history information of said user is displayed on a history display screen. 8. The integrated information transmission system according to claim 2, wherein a memo input dialog for recording memo information during a call is displayed on the operator terminal. 9. An integrated information transmission system for executing message transmission by connecting to one of a plurality of operator terminals based on a call from a network switching device connected to a public network, the system comprising: A means for selecting one or more of the operator terminals based on a caller number; and a display screen of the selected one or more operator terminals, wherein an incoming call by the selection means is called as an incoming call dialog. A means for displaying, a means for making a connection response from the selected one operator terminal or a operable operator terminal among the plurality of operator terminals, and a telephone function for the operator terminal that has responded or the operator terminal that makes a call. Means for displaying an operation screen, and when leaving the operator terminal, Display the setting dialog, integrated information transmission system characterized by comprising means for setting a treatment time unattended, the. 10. The system according to claim 9, wherein when the user leaves the operator terminal, an automatic response is made to a call from a designated user or a user other than the designated user. Integrated information transmission system. 11. The integrated information transmission system according to claim 9, wherein when the user leaves the operator terminal, the designated telephone or pager is notified of the incoming call. 12. The integrated information according to claim 9, wherein when the user leaves the operator terminal, a message message from the user is recorded and filed, and the file is transmitted as an attached file to a designated mail address. Transmission system. 13. The integrated information transmission system according to claim 9, wherein when the user leaves the operator terminal, the information is transferred to a designated telephone. 14. The integrated information transmission system according to claim 13, wherein said designated telephone is a mobile telephone. 15. The system according to claim 9, wherein a message from the user is stored in a mailbox or a voice mail when the user leaves the operator terminal, and the mailbox or the voice mail is read out by a remote operation. Integrated information transmission system. 16. A method for connecting to one of a plurality of operator terminals and executing message transmission based on a call from a network switching device connected to a public network,
A global address book information shared by the plurality of operator terminals, a local dedicated address book information for each of the operator terminals, and a control method of an integrated information transmission system including transmission / reception history information, Selecting the one or more operator terminals; displaying an incoming call notification on a screen of the selected operator terminal; and referring to the global address book information or the dedicated address book information, and Searching for a registered user and displaying the call history information of the user; and identifying the caller by referring to the global address book information or the dedicated address book information. A control method for an integrated information transmission system, comprising: 17. A storage medium for storing an application for executing a message transmission function mounted on at least one or more operator terminals selected based on a caller number from a network switching device connected to a public network. A function of displaying, as an incoming call dialogue, that an incoming call has been made on the display screen of the operator terminal; a function of receiving a connection response from the operator terminal capable of responding; and a replying operator terminal or an operator terminal that makes a call. A computer-readable storage medium in which a function for displaying an operation screen of a telephone function and a program for realizing the function are stored. 18. The program according to claim 17, further comprising a program for realizing a function of retrieving user address book information retrieved by the caller number and displaying a hit user entry in the incoming call dialog. Computer readable storage medium. 19. The computer-readable storage medium according to claim 17, further comprising a program for causing the operator terminal on which the incoming call dialogue is displayed to implement an incoming call rejection function. 20. A program for realizing a function of permitting a plurality of incoming calls by one operator terminal, and realizing a function of setting a connection state with all users other than a user during a call to a hold state. The computer-readable storage medium according to claim 17. 21. A search for incoming / outgoing call history information stored in the operator terminal, and when a corresponding user is found in the address book information search, the outgoing / incoming call history information of the user is displayed on a history display screen. The computer-readable storage medium according to claim 17, further comprising a program for realizing a function of performing the function. 22. The computer-readable storage medium according to claim 17, further comprising a program for realizing a function of displaying a memo input dialog for recording memo information during a call on the operator terminal. 23. A storage medium for storing an application for executing a message transfer function mounted on at least one or more operator terminals selected based on a caller number from a network switching device connected to a public network. A function of displaying, as an incoming call dialogue, that an incoming call has been placed on the display screen of the operator terminal; a function of receiving a connection response from the operator terminal capable of responding; and A program for realizing: a function for displaying an operation screen of a telephone function; and a function for displaying a setting dialog when leaving when the user leaves the operator terminal and setting a treatment when leaving the operator terminal. Computer readable storage medium. 24. A program for realizing a function of automatically responding to a call from a designated user or a user other than the designated user when the user leaves the operator terminal is further stored. A computer-readable storage medium according to claim 23. 25. The computer-readable storage medium according to claim 23, further comprising a program for realizing a function of notifying a designated telephone or pager that there is an incoming call when the user leaves the operator terminal. 26. A program for realizing a function of recording a message message from a user when the user leaves the operator terminal, file the message, and transmitting the file as an attached file to a designated mail address. 24. The computer-readable storage medium according to claim 23. 27. The computer-readable storage medium according to claim 23, further comprising a program for realizing a function of transferring a call to a designated telephone when the user leaves the operator terminal. 28. A program for storing a message from a user in a mailbox or voice mail when the user leaves the operator terminal and realizing a function of reading out the mailbox or voice mail by remote operation is further stored. A computer-readable storage medium according to claim 23.