JP2000197756A - Customer management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable visual recognition of distribution of customers in the vicinity of a pachinko parlor to have information useful for a sales strategy by enabling display of neighboring map and information for every customers in several places by using inputs of retreival items and marks from a retreival means. SOLUTION: A CPU of a customer management terminal executes a system program and data to control display to a display means 31. Namely, the number of total members and the names based on retrieval of all the members in the user management terminal. Then, through pressing-down operation of a designation button, a map display image plane at the time of selection of all the members appears to display user marks on the map according to the address data thereof. Successively, through pressing-down operation of editing button, a customer data display image plane appears to display the result of retrieval, items, values, card ID, name, sex, age, the number of visiting times, total given point number, data of first visiting, data of final visiting, effective data of member card, DM. In this way the data of all the customers can be visually recognized.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer management device for managing the usage status of customers who use a predetermined store.

[0002]

2. Description of the Related Art As a conventional customer management device, a database is created in a fixed disk device of a hall management computer in a game arcade, customer information is stored in a database table, and a record is created for each customer. The record is a field (item), customer card I
D, customer address (location), card expiration date, hall name, date of use (date of visit), number of points, and the like. In general, in order to check the usage status of a customer, an extraction condition (search condition) is set with a filter, and a record (search result) satisfying the extraction condition is output (displayed and printed).

[0003]

However, in such a conventional customer management device, the usage status of the customer is such that records satisfying the extraction conditions are simply displayed side by side and displayed and printed. In addition, although it is possible to know the area with few customers, it is not possible to visually recognize the distribution of customers located in the hall of the company or in the vicinity of another company's hall. However, there was a problem that it was useless for sales strategy.

The present invention has been made in view of such a conventional problem. For example, it is possible to visually recognize the distribution of customers located around a predetermined store or a related store. It is an object of the present invention to provide a customer management device capable of outputting materials that are directly useful for a sales strategy.

[0005]

The gist of the present invention to achieve the above object lies in the following inventions. [1] A customer management device for managing the usage status of a customer who uses a predetermined store, the device including a display unit (31), a display processing unit (21), and a search unit (22); The means (31) includes means for displaying a map around the predetermined store, a search item, a customer mark, and customer-specific information on a screen, and the search means (22)
Has a means for outputting, when a condition is input to the search item, customer location information relating to a customer satisfying the condition, and outputting the customer-specific information relating to the customer mark when the customer mark is input, When the customer location information is output, the display processing unit (21) displays a peripheral map on the display means (31) and a customer mark on the customer location on the peripheral map, and selects the customer mark. And a means for displaying the customer-specific information on the display means (31).

[2] A customer management device for managing the usage status of a customer who uses a predetermined store.
1) In a device provided with a display processing unit (21) and a search unit (22), the display unit (31) includes a map around the predetermined store, a search item, a customer mark, a predetermined store mark on a screen, A means for displaying the associated store mark and the customer-specific information, respectively, wherein the search means (22) comprises:
When distance information for determining a search area within a predetermined distance from the predetermined store is input, customer location information of a customer located in the search area and a relevant store location of a related store located in the search area are input. Means for outputting information and, when selecting the customer mark, outputting customer-specific information relating to the customer mark, the display processing unit (21) outputs the customer location information and the related store location information. Then, when the peripheral map, the search area, the customer mark is displayed on the customer location, and the related store mark is displayed on the related store location on the display means (31), and the customer mark is selected. And a means for displaying the customer-specific information on the display means (31).

[3] A customer management device for managing the usage status of a customer who uses a predetermined store.
1) In a device provided with a display processing unit (21) and a search unit (22), the display unit (31) includes a map around the predetermined store, a search item, a customer mark, a predetermined store mark on a screen, A means for displaying the associated store mark and the customer-specific information, respectively, wherein the search means (22) comprises:
When distance information for determining a search area within a predetermined distance from the related store is input, customer location information of a customer located in the search area, and a related store location of a related store located in the search area are displayed. Means for outputting information and, when selecting the customer mark, outputting customer-specific information relating to the customer mark, the display processing unit (21) outputs the customer location information and the related store location information. Then, when the peripheral map, the search area, the customer mark is displayed on the customer location, and the related store mark is displayed on the related store location on the display means (31), and the customer mark is selected. And a means for displaying the customer-specific information on the display means (31).

[4] A customer management device for managing the usage status of a customer who uses a predetermined store.
1) In a device provided with a display processing unit (21) and a search unit (22), the display unit (31) includes a map around the predetermined store, a search item, a customer mark, a predetermined store mark on a screen, A means for displaying the associated store mark and the customer-specific information, respectively, wherein the search means (22) comprises:
When distance information for determining a search area that is within a predetermined distance from the plurality of related stores is input, customer location information of a customer located in the search area and information on a related store located in the search area are input. Means for outputting related store location information and, when the customer mark is input, outputting customer-specific information relating to the customer mark, the display processing unit (2
1) When the customer location information and the related store location information are output, the display means (31) displays the peripheral map, the search area, the customer mark on the customer location, and the related store location. The customer management device, further comprising means for displaying the related store mark above, and displaying the customer-specific information on the display means (31) when the customer mark is selected.

[5] A customer management device for managing the usage status of a customer who uses a predetermined store.
1) In a device provided with a display processing unit (21) and a search unit (22), the display unit (31) includes a map around the predetermined store, a search item, a customer mark, a predetermined store mark on a screen, A means for displaying the associated store mark and the customer-specific information, respectively, wherein the search means (22) comprises:
When distance information for determining a search area apart from the predetermined store by a predetermined distance or more is input, customer location information of a customer located in the search area and a related store of a related store located in the search area are input. Means for outputting location information and, when the customer mark is input, outputting customer-specific information relating to the customer mark, the display processing unit (21)
When the customer location information and the related store location information are output, the display means (31) displays the peripheral map, the search area, the customer mark on the customer location, and the customer mark on the related store location. A customer management device comprising: means for displaying each of the related store marks and, when selecting the customer mark, displaying the customer-specific information on the display means (31).

[6] The plurality of search areas are provided for each predetermined distance away from the predetermined store, and the display processing unit (21) outputs the customer location information and the related store location information. And displaying the peripheral map, the plurality of search areas, the customer mark on each of the customer locations, and the related store mark on each of the related store locations on the display means (31). The customer management device according to [5], further comprising a unit that, when selected, displays the customer-specific information on the display unit (31).

[7] A customer management device for managing the usage status of a customer who uses a predetermined store.
1) In a device provided with a display processing unit (21) and a search unit (22), the display unit (31) displays a map around the predetermined store, a search item, and the number of visits on the screen, respectively. Means for searching, said search means (22)
Has a means for outputting customer location information of a customer corresponding to the predetermined number of visits when the predetermined number of visits is input to the search item, and the display processing unit (21) outputs the customer location information. Then, the customer management device further comprises means for displaying a peripheral map on the display means (31) and the predetermined number of visits on the customer location.

[8] This is a customer management device for managing the usage status of customers who use the predetermined store.
1) a display processing unit (21) and a search unit (22), wherein the display unit (31) includes a map around the predetermined store on a screen, a customer mark on a customer location, and a predetermined store location. The display processing unit (21) has means for displaying a predetermined store mark on the top and a related store mark on the related store location, respectively. When the display processing unit (21) selects the customer mark and the related store mark, the display means ( 31) the peripheral map, distance information from the customer location to the predetermined store location, distance information from the customer location to the related store location, and distance information from the related store location to the predetermined store location, respectively. A customer management device having means for displaying.

Next, the operation of the invention described in each of the above items will be described. In one configuration of the present invention, a peripheral map of a predetermined store is displayed on the display means (31), and a customer mark is displayed on a customer location on the peripheral map.

That is, a search item is displayed on the display means (31), and when a condition is input to the search item, the search means (22) outputs customer location information on a customer who satisfies the condition. When the customer location information is output, the display processing unit (21) displays the surrounding map on the display means (31) and displays a customer mark on the customer location on the surrounding map. When the customer mark displayed on the customer location map in the surrounding map is selected, the customer-specific information is displayed on the display means (31).

Therefore, the manager of the predetermined store can visually recognize the distribution status of the customers located around the predetermined store. Further, by selecting the displayed customer mark, it becomes possible to immediately obtain the individual information of the customer associated with the selected customer mark.

In another configuration of the present invention, a search area is set within a predetermined distance from a predetermined store, and related stores and customer marks located in the search area are displayed.

That is, a map around the predetermined store is displayed on the display means (31), and the related stores and customer marks in the search area centered on the predetermined store are displayed, so that the management of the predetermined store (own hall) is performed. If the predetermined store is the company hall and the related store is another company's hall, the effect of the related store (other company's hall) located in the search area on the distribution of customers located in the search area can be visually determined. Can be recognized.

[0018] By selecting a customer mark located in the search area, the individual information of the customer associated with the selected customer mark can be immediately awarded. In addition, it is possible to immediately determine the influence of the related store (other company hall) located in the search area on the usage status (for example, the number of visits) of the predetermined store (company hall) of the customer also located in the search area. .

Further, in another configuration of the present invention, a search area is set within a predetermined distance from one related store, and other related stores and customer marks located in the search area are displayed.

That is, the surrounding map is displayed on the display means (31), and one related store, another related store and a customer mark in the search area of the surrounding map are displayed, so that the predetermined store is set as a company hall, If one related store is another company's hall, the management of the predetermined store (own company's hall) will show how customers located in the search area centered on one related store (other company's hall) are distributed. Can be visually recognized. Further, it is possible to visually recognize whether the distribution of customers is affected by the existence of other related stores.

By selecting a customer mark located in the search area, the individual information of the customer associated with the selected customer mark can be immediately awarded. It is possible to visually grasp how one related store (other company's hall), which is the center of the search area, has influenced the use status (for example, the number of visits) of a customer's predetermined store (own hall). it can.

Further, in another configuration of the present invention, an area which is within a predetermined distance from a plurality of related stores is set as a search area, and a customer located in the search area and a customer mark and a customer mark are displayed on the location of the related store. The related store mark is displayed.

That is, when there are a plurality of related stores (other company halls) around the customer's location, what kind of presence of the plurality of related stores depends on the distribution of customers at a predetermined store (own hall). The influence can be visually recognized.

Further, in another configuration of the present invention, a customer mark and a related store mark are displayed at the locations of customers and related stores located in a search area at a predetermined distance from a predetermined store.

That is, it is possible to visually determine how distribution of customers located relatively far from a predetermined store is affected by related stores (other company halls) located around the customer's location. Can be recognized.

Further, in another configuration of the present invention, a plurality of search areas are set for each predetermined distance away from a predetermined store, and a customer mark and a related store mark are displayed for each of the plurality of search areas.

That is, how the distribution of customers located around a predetermined store is affected in relation to the distance from the predetermined store, the distance and the distance around the customer's location. It is possible to visually recognize how the related store (other company hall) is affected.

Further, in another configuration of the present invention, the number of visits is displayed on the customer location of the customer who satisfies the number of visits, instead of simply displaying the customer mark on the customer location on the surrounding map.

That is, since the distribution status of the customers is displayed on the surrounding map along with the number of visits (the number of uses) of the customers, the sales person or the like of the predetermined store indicates the distance from the predetermined store to the number of visits of the customer ( The number of times of use can be visually recognized.

Further, in another configuration of the present invention, when a customer mark and a related store mark on a peripheral map are selected,
Distance information from a customer location to a predetermined store location, distance information from a customer location to a related store location, and distance information from a related store location to a predetermined store location are displayed.

As a result, the manager of the predetermined store (own hall) can read the actual detailed distance information between the predetermined store and the customer or the related store (other company hall) and the actual distance information between the customer and the related store. Can be visually recognized on the surrounding map.

[0032]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Various embodiments of the present invention will be described below with reference to the drawings. 1 to 14 and FIGS.
FIG. 44 shows a first embodiment of the present invention. FIG. 2 shows LON (Local Operating Network).
rk is a diagram of a distributed network management system to which the Echalon (registered trademark) technology is applied, and FIG. 3 is a perspective view of a game arcade.

A repeater (hereinafter referred to as a stand controller) is installed on a game island, a gaming machine is installed using an LON chip in the stand controller, and the detection, monitoring, and control of a game medium rental device and the like are performed. is there. Each gaming island is connected to an island controller also serving as a gateway. The island controller temporarily accumulates and stores each data of a gaming machine, a game media ball lending machine, and the like, which are equipment of each gaming island. The island controller is connected to a LAN, and the LAN is connected to a hall terminal, a prize management terminal, a POS device, a customer management terminal, an information display terminal, a point terminal, and the like. These devices are further connected to a display, a printer, a modem, an audio output device, and the like.

FIGS. 4 and 5 show a point terminal,
FIG. 4 is a perspective view of the point terminal, and FIG. 5 is a block diagram of the point terminal.

The point terminal is provided with a CPU as information processing means for performing various data processing.
The PU is connected to a ROM and a RAM, which are main memories. The CPU operates according to system programs and data stored in the ROM and programs and data loaded in the RAM.

The programs and data loaded into the RAM include a display control program for controlling display on the display means, a card control program for inserting and ejecting point cards, reading and writing point card information, and information read from point cards. There is a card information processing program for storing written information in a customer management storage unit.

Further, the CPU is connected to peripheral devices such as display means for displaying error and point information and operation means for a customer to input a password. A communication interface is further connected as a peripheral device. The communication interface is connected to the customer management terminal via a communication cable, and the customer information in the customer information storage unit in which the information in the card of the point card inserted into the point terminal is stored. Send to the management terminal.

6 and 7 show an information display terminal.
FIG. 5 is a perspective view of the information display terminal, and FIG. 6 is a block diagram of the information display terminal.

The information display terminal is provided with a CPU as information processing means for performing various data processing.
The PU is connected to a ROM and a RAM, which are main memories. The CPU operates according to system programs and data stored in the ROM and programs and data loaded in the RAM.

The program and data loaded into the RAM include a display control program for controlling display on the display means, a card control program for inserting and ejecting point cards, reading and writing point card information, and information read from point cards. And a card information processing program for storing the written information in the customer management storage unit. There is also a game information processing program that collects game machine information from a hall management computer via a communication cable and stores the game machine information in a game machine information storage unit.

The CPU is connected to peripheral devices such as display means for displaying game machine information, point information, and error information, and operation means for allowing a customer to view game machine information and input a password. A communication interface is further connected as a peripheral device. The communication interface is connected to a customer management terminal and a hall management computer via a communication cable, and transmits customer information in a customer information storage unit storing information in the card of the point card inserted into the point terminal. To the customer management terminal, and receives game information from the hall management computer.

FIGS. 1 and 8 show a customer management terminal as a customer management device. FIG. 1 is a block diagram of the customer management terminal, and FIG. 8 is a perspective view of the customer management terminal.

The prize management terminal body is provided with a CPU as an information processing means for performing various data processing, and the CPU is connected to a ROM and a RAM as main memories via a bus.

The CPU operates according to the system programs and data stored in the ROM and the programs and data loaded in the RAM.

The program and data to be loaded into the RAM are executed by the display processing unit 21 of the CPU, a display control program for controlling the display on the display means 31, and read from the information stored in the point card to the fixed disk. Card information processing program for storing and recording in the customer information database in the device, deleting part of the stored and recorded customer information database, changing information in the point card, etc., map in the fixed disk device There are a customer information processing program for reading and processing information and a customer information database, a search program executed by the search means 22 of the CPU, and the like.

A fixed disk device is connected to the CPU via a bus. CP from fixed disk device to RAM
Various programs executed by U are loaded. The fixed disk device is provided with a change history area, and when the customer information database is deleted, the data before the change is moved and stored in the change history area.

An input / output device is connected to the CPU via a bus. The input / output device includes an input / output device of an external storage medium such as a flexible disk, a CD-ROM, a magneto-optical disk, etc., and stores and stores a customer information database stored in a fixed disk device. Can be read.

Other peripheral devices are connected to the main body of the customer management terminal. As the peripheral device, display means 31 for displaying characters and figures and operation means operated by an operator are connected via an interface circuit. Further, a printer and a communication interface are connected as peripheral devices. The communication interface is connected to a plurality of input devices (point terminal and information display terminal) via a communication cable, and the information in the card of the point card inserted into each input device is managed by the customer via the communication cable. Collected in the terminal itself.

FIG. 9 is a front view of the point card, in which a customer card ID, the number of points, and a card expiration date hall name are stored.

FIGS. 39 to 42 show detailed data for each customer. FIG. 39 is a customer information screen when a basic item is selected on the customer management terminal. The customer's card ID, name, gender, zip code, and address are shown. , Telephone number, FAX number, E-mail address, first visit date, last visit date, card issuance date, card expiration date, nearest station (nearest station for customer), number of cards with full score (points of customer Display the number of new reward cards), longitude and latitude (location of the customer).

FIG. 40 is a customer information screen when the customer management terminal selects monthly visit information. Items displayed are date of birth, age, area, occupation, hobbies, DM availability (direct mail availability). The number of visits by month from January to December, the number of visits in the previous year, and the number of visits in this year are displayed.

FIG. 41 is a view of a customer information screen at the time of selecting visit information by time zone and day of week of the customer management terminal.
Number of visits from 9:00 to 11:59 AM) Weekdays during the month 2 Number of visits (PM from 12:00 PM on weekdays this month)
Number of visits until 5:59) Number of visits during the current weekday 3 during the current month (Number of visits from PM 6:00 to PM 11:00 (closed time) on weekdays of this month) , The number of visits to the store during the current weekday 2 and the number of visits to the store 3 during the current weekday.

The number of visitors to the store during the previous month on weekdays (A
Number of visits from M9: 00 to AM11: 59) Number of visits to the previous month weekday time zone 2 (From 12:00 PM on the previous weekday to P
M5: 59 visits to previous month weekday time zone 3 visits (number of visits from PM 6:00 to PM 11:00 (closed hours) on previous weekdays), and cumulative number of previous month weekday visits is the number of previous month weekday time zone 1 visits. , The total number of visits to the store in the previous month on weekday time 2 and the number of visits in the previous month on weekday time 3.

Number of visits to stores during this month on Saturdays and holidays (number of visits from 9:00 to AM 11:59 on Saturdays and holidays this month) Number of visits to stores during this month on Saturdays and holidays (PM12: 0 on Saturdays and holidays this month)
Number of visits from 0 to PM 5:59) Number of visits to this month on Saturdays and holidays 3 (From 6:00 to PM 11: PM on Saturdays and holidays this month)
The number of store visits until 00 (closed time), the cumulative number of store visits this month on Saturdays and holidays is the cumulative total of the number of visits to the store this month on Saturdays and holidays, the number of visits to this month on Saturdays and holidays, and the number of visits to the store on this month.

Number of visits to stores during the previous month on Saturdays and holidays (number of visits from 9:00 to AM 11:59 on Saturdays and holidays in the previous month) Number of visits to stores during the previous month on Saturdays and holidays (PM12: 0 on Saturdays and holidays in the previous month)
Number of visits from 0 to PM 5:59) Last month's Saturday / holiday time zone 3 Number of visits (PM 6:00 to PM 11: Saturday and holiday last month)
The number of store visits until 00 (closed time), the cumulative number of visits to the previous month on Saturdays and holidays is the cumulative total of the number of visits to the store this month on Saturdays and holidays, the number of visits to the previous month on Saturdays and holidays, and the number of visits to the previous month on weekends. The number of visits this month on Monday, the number of visits on Tuesday of this month, the number of visits on Wednesday of this month, and the number of visits on Thursday of this month are displayed.

FIG. 42 is a customer information screen view of the customer management terminal when the day of the week and the point information are selected. The items displayed are the number of visits to the store this month on Friday, the number of visits to the current month on Saturday, the number of visits to the current month on Sunday, and the previous month on the Monday. Number of visits, number of visits on the previous month Tuesday, number of visits on the previous month Wednesday, number of visits on the previous month Thursday, number of visits on the previous month Friday, number of visits on the previous month Saturday, number of visits on the previous month Sunday, total number of card use (point card), number of points granted this month ( Points), points given in the previous month (points given in the previous month), number of points given in the previous month (points given in the previous month), total points given (total number of points given in the past) ),
Current card points (current points awarded on point cards), Lucky points on the day (lucky points awarded on the day), Lucky points on the month (lucky points awarded on the month), cumulative Lucky points (total number of points given in the past).

Next, the operation of the first embodiment will be described. FIG. 10 shows the operation of the point card. First, when a player inserts a point card into the point terminal (step S1001), the point terminal determines whether or not the point card is authentic (step S1002). If the point card is not authentic (step S1002:
N), and discharge the point card (step S101)
2). If the point card is authentic (step S
1002: Y), it is determined whether the expiration date of the point card has expired (step S1003). If the expiration date of the point card has expired (step S100)
3: N), the point card is ejected (step S10)
12).

If the expiration date of the point card has not expired (step S1003: Y), it is determined whether or not the number of insertions of the point card today is one or more (step S1004). If the above is the case (step S1004: Y), the point card is discharged (step S1012).

If the number of insertions of the point card is not one (step S1004: N), the ID of the point card is
The number is read (step S1005), store visit information is stored (step S1006), and point random numbers are extracted (step S1007).

It is determined whether the extracted random number is a normal point or a lucky point (step S100).
8) In the case of a normal point (step S1008:
Y), the normal point information is stored (step S100)
9) Write, for example, one mark on the point card (step S1010), and transmit the ordinary point information and the visit information to the customer management terminal (step S101).
1) The point card is ejected (step S101)
2).

If the extracted random number is a lucky point (step S1008: N), lucky point information is stored (step S1013), and, for example, two marks are written on the point card (step S1).
014), and transmits the lucky point information and the visit information to the customer management terminal (steps S1010, S101).
1), the point card is discharged (step S101)
2).

As shown in FIG. 11, the premium management terminal receives and stores the point information and the visit information transmitted from the point terminal.

FIG. 12 and FIG. 14 are screen views showing a customer search when all members are selected by the customer management terminal and displaying customer information on a map.

As shown in FIG. 12, in the customer search screen of the customer management terminal when all members are selected, the search condition item is entered as “company hall”, the condition is entered as “=”, and the value is entered as “all members”. Then, a "search start button" is pressed to start a customer search for all members.

When the customer search is completed, the number of hits (the total number of members) and the name (the name of the member) in the search result column are displayed. By pressing the "OK" button, the customer management terminal is displayed as shown in FIG. The screen shifts to the map display screen when all members are selected, and a "customer mark" is displayed on the map from the address data of all members.

When the "edit button" is depressed, FIG.
As shown in FIG. 4, the screen shifts to a customer data display screen when all members of the customer management terminal are selected. The display contents include search results, items, values, card ID, name, gender, age, total number of visits,
Number of visits this year, total number of points granted, first visit date, last visit date, card expiration date, DM (direct mail availability)
Is displayed. When the "previous button" and "next button" are pressed when the search result cannot be displayed in the page, the remaining search results are displayed.

When the "details button" is pressed, detailed data for each customer shown in FIGS. 39 to 42 is displayed. Also,
As shown in FIG. 43, the customer information (customer-specific detailed data of the search result) of the customer management terminal can be printed. When the “DM print button” is pressed, a direct mail print diagram of the customer management terminal shown in FIG. 44 is printed. Further, by selecting the "customer mark" displayed on the map, as shown in FIGS. 39 to 42, detailed data for each customer as a result of the search is displayed.

By pressing the "edit button" in the search result column of the customer search screen when all members of the customer management terminal are selected, as shown in FIG. Move to the customer data display screen.

FIGS. 15 to 18 show a second embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 15 to FIG. 18 are screen views for displaying a customer information on a map by searching for a customer at the time of selecting the company hall distance of the customer management terminal. First, FIG. In the customer search screen when distance search is selected, the search condition item is “company hall”, the condition is “=”, and the value is “5k”
m, and pressing a "search start button" starts a customer search for the number of members located within a 5 km diameter centering on the company hall.

When the customer search is completed, the number of hits (the number of members in the search result) and the name (the name of the searched member) are displayed in the search result column. By pressing the "OK" button, the customer management shown in FIG. The terminal screen shifts to the map display screen when the company's own hall distance is selected, the "customer mark" is displayed on the map from the address data of all members, and the "company hall mark" from the address data of the company hall and other company's A hall And "other company A hall mark" is displayed on the map, and a 5-km circle centered on the company hall is displayed on the map.

When the "enlarge button" is pressed, the screen shifts to the map display enlarged screen image of the customer management terminal of FIG. 17 when the own hall is selected, and the map is enlarged. Displayed on the map with the "customer mark" and pressing the "edit" button, the screen shifts to the customer data display screen when the hall distance of the customer management terminal is selected in FIG. 18, and the displayed content is the search result. , Item, value, card ID, name, gender, age, total number of visits, number of visits this year,
The total number of granted points, the first visit date, the last visit date, the card expiration date, and DM (direct mail availability) are displayed.

When the "previous item button" and "next item button" are pressed when the search results cannot be displayed on the page, the remaining search results are displayed. When the “details button” is pressed, detailed data for each customer shown in FIGS. 39 to 42 is displayed. (Detailed data for each customer in the search result) When the “DM print button” is pressed, the direct mail print diagram of the customer management terminal shown in FIG. 44 is printed.

By selecting the "customer mark" displayed on the map, detailed data for each customer as a result of the search shown in FIGS. 39 to 42 is displayed. By pressing the "edit button" in the search result column of the customer search screen diagram when selecting the distance, FIG.
The screen shifts to the customer data display screen when the hall distance of the customer management terminal is selected.

FIGS. 19 to 22 show a third embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 19 to FIG. 22 are screen views for displaying a customer information on a map by searching for a customer when selecting the distance of the other company's A hall of the customer management terminal. First, the customer management terminal shown in FIG. Enter “Other company A hole” in the search condition item on the customer search screen diagram when selecting the hall distance search, enter “=” in the condition, and enter “5 km” in the value, and press the “Search start button” to enter the other company A The customer search starts with the number of members located within 5 km in diameter around the hall.

When the customer search is completed, the number of hits (the number of members in the search result) and the name (the name of the searched member) are displayed in the search result column. By pressing the “confirm button”, the customer management shown in FIG. The terminal screen shifts to the map display screen when selecting the distance from the other company's A hall, the "customer mark" is displayed on the map from the address data of all members, and the "own company mark""
And "other company A hall mark" is displayed on the map, and a 5-km circle centered on other company A hall is displayed on the map.

When the "enlarge button" is pressed, the screen shifts to the enlarged map display screen image of the customer management terminal shown in FIG. 21 when the other company's A hall is selected, and the map is enlarged. When the member is displayed on the map with the "customer mark" and presses the "edit" button, the screen shifts to the customer data display screen image of FIG. , Search result, item, value, card ID, name, gender, age, total number of visits, number of visits this year, total number of points granted, first visit date, last visit date, card expiration date, DM (direct mail availability) Is displayed.

When the "previous item button" and the "next item button" are pressed when the search result cannot be displayed on the page, the remaining search results are displayed. When the “details button” is pressed, the detailed data for each customer shown in FIGS. 39 to 42 is displayed (detailed data for each customer in the search result). When the “DM print button” is pressed, the direct mail print diagram of the customer management terminal shown in FIG. 44 is printed.

By selecting the "customer mark" displayed on the map, detailed data for each customer as a result of the search shown in FIGS. 39 to 42 is displayed. By pressing the “edit button” in the search result column of the customer search screen when selecting a distance, FIG.
The screen shifts to the customer data display screen when the distance of the other company's A hall is selected by the customer management terminal.

FIGS. 23 to 25 show a fourth embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 23 to FIG. 25 are screen diagrams for displaying a customer information on a map by searching for a customer when the distance between the other company A hall and the other company B hole is selected on the customer management terminal.
The first item of the search condition in the customer search screen when the distance search of the other company A hole and the other company B hole of the customer management terminal of No. 3 is selected is “other company A hole”, the condition is “=”, and the value is “5 km”.
, And select “and”. The second item of the search condition is “other company B hole”, the condition is “=”, and the value is “5k”.
"m" and pressing a "search start button", a customer search is started for the number of members located within a diameter of 5 km around each of the other company's A hall and the other company's B hole.

When the customer search is completed, the number of hits (the number of members in the search result) and the name (the name of the searched member) are displayed in the search result column. By pressing the “confirm button”, the customer management shown in FIG. The screen shifts to the map display screen when the distance of the other company's A hall and the other company's B hall of the terminal is selected, and the "customer mark" is displayed on the map from the address data of all members,
In addition, the company's own hall mark, the other company's A hole mark, and the other company's B hole mark are displayed on the map based on the address data of the company's own hall, other company's A hole, and other company's B hole. A 5 km circle is displayed on the map.

By pressing the "edit" button, the
To the customer data display screen when selecting the distance between the other company's A hole and the other company's B hole of the customer management terminal of the customer management terminal. , Item, value, card ID, name, gender, age, total number of visits, number of visits this year, total number of points granted, first visit date, last visit date, card expiration date, D
M (direct mail availability) is displayed. When the "previous button" and "next button" are pressed when the search result cannot be displayed in the page, the remaining search results are displayed.

By pressing the “details button”, the detailed data for each customer shown in FIGS. 39 to 42 is displayed (detailed data for each customer as a search result). When the “DM print button” is pressed, the direct mail print diagram of the customer management terminal shown in FIG. 44 is printed. Further, by selecting the "customer mark" displayed on the map, detailed data for each customer as a result of the search shown in FIGS. 39 to 42 is displayed. "Edit button" in the search result column of the customer search screen when selecting the B-hole distance
Is pressed, the other company A of the customer management terminal shown in FIG.
The screen shifts to a customer data display screen when the distance between the hall and the other company's B hall is selected.

FIGS. 26 to 28 show a fifth embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 26 to FIG. 28 are screen diagrams for displaying a customer information on a map by searching for a customer at the time of selecting the company hall distance of the customer management terminal. First, FIG. Enter “Company hole” in the search condition field on the customer search screen when selecting a search outside the distance range, enter “=” in the condition, and enter “10 km” in the value, and press the “Search start button” to enter the company hole. A customer search is started for the number of members located at a distance of 10 km or more around the center.

When the customer search is completed, the number of hits (the number of members in the search result) and the name (the name of the searched member) are displayed in the search result column. By pressing the "OK" button, the customer management shown in FIG. The terminal screen shifts to the map display screen when the company's own hall distance is selected, the "customer mark" is displayed on the map from the address data of all members, and the "company hall mark" from the address data of the company hall and other company's A hall And "other company A hall mark" is displayed on the map, a 10 km circle centered on the company hall is displayed on the map, and the name of the customer who is more than 10 km away from the company hall is displayed.

By pressing the "edit" button,
The screen shifts to the customer data display screen when the customer management terminal of FIG. 28 selects the outside of the company hall distance range. The display contents include the search result, item, value, card ID, name, gender, age, total number of visits, The number of visits, the total number of points granted, the first visit date, the last visit date, the card expiration date, and DM (direct mail availability) are displayed. "Previous button", "Next button"
Is pressed when the search result cannot be displayed on the page,
The remaining search results will be displayed.

When the "details button" is pressed, the detailed data for each customer shown in FIGS. 39 to 42 is displayed (detailed data for each customer as a search result). Pressing the "print button" will cause the screen
The direct mail print diagram of the customer management terminal No. 4 is printed.

Further, by selecting the “customer mark” and the customer name displayed on the map, the detailed data for each customer as a result of the search shown in FIGS. 39 to 44 is displayed. By pressing the "edit button" in the search result column of the customer search screen when selecting the outside of the company hall distance range, the screen shifts to the customer data display screen of the customer management terminal of FIG. 28 when the company hall distance is selected.

FIGS. 29 to 32 show a sixth embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 29 to FIG. 32 are screen views for displaying a customer information on a map by searching for a customer when the customer management terminal selects a company hall outside a plurality of distances. First, FIG. Enter “Company Hall” in the first item of search conditions, “=” in the condition, and “5 km” in the value, and enter ”, Enter“ company hall ”in the second item of the search condition, enter“ = ”and value“ 10 km ”in the condition, select“ and ”, and select“ company hall ”in the third item of the search condition. ”, The condition“ = ”and the value“ 15 km ”
By pressing the "search start button", 5 from the company hall
A customer search for the number of members located at a distance of km or more, 10 km or more, or 15 km or more is started.

When the customer search is completed, the number of hits (the number of members in the search result) and the name (the name of the searched member) are displayed in the search result column. By pressing the "OK" button, the customer management shown in FIG. The terminal screen shifts to the map display screen when selecting multiple holes outside the company's own hall, a "customer mark" is displayed on the map from the address data of all members, and the company's hall, other company's A hole, other company's B hole From the address data, the "company hall mark", "other company A hall mark" and "other company B hole mark" are displayed on the map, and circles of 5km, 10km, and 15km centered on the company hall are displayed on the map. 5 km, 10 km, and 15 km are displayed.

By pressing the "edit" button,
The display shifts to the customer data display screen when a plurality of distance ranges of the company hall of the customer management terminal of FIG. 31 and FIG. 32 are selected.
Total number of hall customers), search results, items, values, card I
D, name, gender, age, total number of visits, number of visits this year, total number of points granted, first visit date, last visit date, card expiration date, and DM (direct mail availability) are displayed.

When the "previous item button" and "next item button" are pressed when the search result cannot be displayed on the page, the remaining search results are displayed. By pressing the “details button”, detailed data (described later) for each customer in FIGS. 39 to 42 is displayed (detailed data for each customer in the search result). When the “DM print button” is pressed, the direct mail print diagram of the customer management terminal shown in FIG. 41 is printed.

By selecting the "customer mark" displayed on the map, the detailed data for each customer as a result of the search shown in FIGS. 39 to 42 is displayed.
31 and 32 by pressing the "edit button" in the search result column of the customer search screen when the customer management terminal of the customer management terminal outside the multiple distance range is selected. The display shifts to the customer data display screen when the out-of-range is selected.

FIGS. 33 and 34 show a seventh embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 33 and FIG. 34 are screen diagrams for searching the customer when the bar graph is selected by the customer management terminal and displaying the customer information on the map. First, FIG. In the first search condition of the customer search screen, enter “the number of visits to the store during the current weekday hours”, the condition “=”, and the value “bar graph”, and select “and”. Enter the number of “2 visits on weekdays during the weekday”, the condition “=”, and the value “bar graph”, and select “and”.
In the third item, enter “number of visits to 3 stores during the current weekday hours”, condition “=”, value “bar graph”, and press the “search start button”. A search is made for the member's visiting time period of “zone 2 visiting number” and “this month weekday time period 3 visiting number”.

When the search is completed, the number of hits in the search result column (the number of members in the search result) and the name (the name of the searched member) are displayed. By pressing the "edit button" of the search result, the detailed data for each customer of FIGS. 39 to 42 is displayed (detailed data for each customer of the search result). By pressing the "OK" button, the screen shifts to the map display screen image of the customer management terminal at the time of selecting the bar graph in FIG. 34, and the member's visiting time zone is displayed as a bar graph together with the member name.

By selecting the "bar graph" displayed on the map, the detailed data for each customer shown in FIGS. 39 to 42 is displayed.

FIGS. 35 and 36 show an eighth embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 35 and FIG. 36 are screen views for displaying the customer information on the map by searching for the customer when the pie chart is selected by the customer management terminal. First, the customer management terminal shown in FIG. In the first search condition field of the customer search screen at the time, enter “number of visits to the store during the current weekday time zone”, the condition “=”, and the value “pie chart”, and select “And”. , Enter the number of “2 visits to the store during the current weekday hours”, the condition “=”, and the value “pie chart”, and select “and”.
In the third item, enter “number of visits to the store during the current weekday time zone 3”, condition “=”, value “pie chart”, and press the “search start button”. A search is made for the member's visiting time period of “zone 2 visiting number” and “this month time period 3 visiting number”.

When the search is completed, the number of hits (the number of members in the search result) and the name (the name of the searched member) are displayed in the search result column.
Is displayed. By pressing the "edit button" of the search result, the detailed data for each customer of FIGS. 39 to 42 is displayed (detailed data for each customer of the search result). By pressing the "OK" button, the screen shifts to the map display screen image of the customer management terminal at the time of selecting the pie chart in FIG. 36, and the member's visiting time zone is displayed in a pie chart together with the member name. Further, by selecting the “pie chart” displayed on the map, the detailed data for each customer shown in FIGS. 39 to 42 is displayed.

FIG. 37 shows a ninth embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and redundant description will be omitted.

FIG. 37 is a view showing a distance measurement display screen of the customer management terminal. The distance is measured on a map. For example, as shown in FIG. Distance to customer A is “7.730k
m ”is displayed, then when the other company's hall is specified, the distance from the company hall to the other company's hall is displayed as 11.52 km, the distance from customer A to the other company's hall is displayed as 3.3786 km, and then the customer B is specified. Customer B from own hall
Is displayed as 14.80 km, and the distance from the other company hall to customer B is displayed as 3.280 km.

Although the above-described various embodiments have been described, the present invention is not limited to these embodiments, and can be expanded and modified as follows.

For example, as shown in FIGS. 45 and 46, the map information may be updated and stored via a telephone line by using a map information provider, and the latest map information may be displayed at any time.

In the above embodiment, the point card is a magnetic card, but a recording medium such as an IC card may be used.

[0110]

As described above, in one configuration of the present invention, the map around the predetermined store is displayed on the display means, and the customer mark is displayed on the customer location on the surrounding map. Can visually recognize the distribution status of customers located around a predetermined store,
Also, by selecting the displayed customer mark, individual information of a predetermined customer can be immediately obtained.

In another configuration of the present invention, a search area is set within a predetermined distance from a predetermined store, and related stores and customer marks located in the search area are displayed. In addition, it is possible to visually recognize the influence of a related store located in the search area, for example, a hall of another company on the distribution of customers located in the search area.

Further, in another configuration of the present invention, a search area is set within a predetermined distance from one related store, and other related stores and customer marks located within the search area are displayed. Managers can visually recognize how customers located in a search area centered on one related store, for example, one other company's hall, are distributed. For example, it is possible to visually recognize whether or not the store is affected by the existence of another company's hall.

Further, in another configuration of the present invention, an area which is within a predetermined distance from a plurality of related stores is set as a search area, and a customer mark and a customer mark located on the search area are displayed on the location of the related store. Since the related store mark is displayed, if there is a plurality of related stores around the customer's location and it is an area where the related stores have fierce competition, the presence of the plurality of related stores will be It is possible to visually recognize how the distribution situation is affected.

Further, in another configuration of the present invention, a plurality of search areas are set for each predetermined distance away from a predetermined store, and a customer mark and a related store mark are displayed for each of the plurality of search areas. How the distribution of customers located around a given store will be affected in relation to the distance from the given store, and the distance and related stores located around the customer's location It is possible to visually recognize what kind of influence is related.

Further, in another configuration of the present invention, the number of visits is displayed on the customer location of the customer who satisfies the number of visits, instead of simply displaying the customer mark on the customer location on the surrounding map. The business person or the like of the predetermined store can visually recognize how the distance between the location of the predetermined store and the location of the customer affects the number of visits (use times) of the customer.

Further, in another configuration of the present invention, when a customer mark and a related store mark on the surrounding map are selected,
The distance information from the customer location to the predetermined store location, the distance information from the customer location to the related store location, and the distance information from the related store location to the predetermined store location are displayed. In addition, the actual detailed distance information between the predetermined store and the customer or the related store and the actual detailed distance information between the customer and the related store can be visually recognized on the peripheral map.

[Brief description of the drawings]

FIG. 1 is a block diagram of a customer management terminal according to a first embodiment of the present invention.

FIG. 2 is a system configuration diagram of the entire game arcade according to the first embodiment of the present invention.

FIG. 3 is a perspective view of the entire game arcade according to the first embodiment of the present invention.

FIG. 4 is a perspective view of the point terminal according to the first embodiment of the present invention;

FIG. 5 is a block diagram of a point terminal according to the first embodiment of the present invention.

FIG. 6 is a perspective view of the information display terminal according to the first embodiment of the present invention.

FIG. 7 is a block diagram of an information display terminal according to the first embodiment of the present invention.

FIG. 8 is a perspective view of the customer management terminal according to the first embodiment of the present invention.

FIG. 9 is a front view of the reward card according to the first embodiment of the present invention.

FIG. 10 is an operation flowchart of the point card according to the first embodiment of the present invention.

FIG. 11 is a flowchart of the customer management terminal according to the first embodiment of the present invention.

FIG. 12 is a view of a customer search screen when all members are selected in the customer management terminal according to the first embodiment of the present invention.

FIG. 13 is a diagram showing a map display screen when all members are selected in the customer management terminal according to the first embodiment of the present invention.

FIG. 14 is a view showing a customer data display screen when all members are selected in the customer management terminal according to the first embodiment of the present invention.

FIG. 15 is a view of a customer search screen when selecting a hall distance of the customer management terminal of the customer management terminal according to the second embodiment of the present invention.

FIG. 16 is a diagram showing a map display screen when a company hall distance is selected by the customer management terminal according to the second embodiment of the present invention.

FIG. 17 is an enlarged map display screen view when a hall distance of a customer management terminal of the customer management terminal according to the second embodiment of the present invention is selected.

FIG. 18 is a view showing a customer data display screen at the time of selecting a company hall distance of the customer management terminal according to the second embodiment of the present invention.

FIG. 19 is a diagram of a customer search screen when selecting the distance to another company's A-hole on the customer management terminal according to the third embodiment of the present invention.

FIG. 20 is a diagram showing a map display screen when the distance of another company's A-hole is selected by the customer management terminal according to the third embodiment of the present invention.

FIG. 21 is an enlarged view of a map display screen when the distance of another company's A-hole is selected by the customer management terminal according to the third embodiment of the present invention.

FIG. 22 is a view showing a customer data display screen when a customer management terminal according to the third embodiment of the present invention selects the distance from the other company's A-hole.

FIG. 23 is a diagram illustrating a customer search screen when a distance between a competitor's A-hole and a competitor's B-hole is selected on the customer management terminal according to the fourth embodiment of the present invention.

FIG. 24 is a display screen diagram when the customer management terminal according to the fourth embodiment of the present invention selects another company's B hole and another company's B hole distance.

FIG. 25 is a view showing a customer data display screen when a distance between a competitor's A-hole and a competitor's B-hole is selected on the customer management terminal according to the fourth embodiment of the present invention.

FIG. 26 is a diagram of a customer search screen when the customer management terminal according to the fifth embodiment of the present invention selects outside the company hall distance range.

FIG. 27 is a diagram showing a map display screen when the customer management terminal according to the fifth embodiment of the present invention selects outside the company hall distance range.

FIG. 28 is a view showing a customer data display screen when the customer management terminal according to the fifth embodiment of the present invention selects an out-of-house hall distance range.

FIG. 29 is a diagram of a customer search screen when the customer management terminal according to the sixth embodiment of the present invention selects a company hall outside a plurality of distance ranges.

FIG. 30 is a diagram showing a map display screen when a customer management terminal according to a sixth embodiment of the present invention selects a company hall outside a plurality of distance ranges.

FIG. 31 shows customer data 1 when the customer management terminal according to the sixth embodiment of the present invention selects a hall outside a plurality of distances.
FIG.

FIG. 32 shows customer data 2 when the customer management terminal according to the sixth embodiment of the present invention selects a company hall outside a plurality of distance ranges.
FIG.

FIG. 33 is a diagram of a customer search screen when a bar graph is selected in the customer management terminal according to the seventh embodiment of the present invention.

FIG. 34 is a diagram showing a map display screen when a bar graph is selected in the customer management terminal according to the seventh embodiment of the present invention.

FIG. 35 is a customer search screen when a pie chart is selected in the customer management terminal according to the eighth embodiment of the present invention.

FIG. 36 is a diagram showing a map display screen when a pie chart is selected in the customer management terminal according to the eighth embodiment of the present invention.

FIG. 37 is a view showing a distance measurement map display screen of the customer management terminal according to the ninth embodiment of the present invention.

FIG. 38 is a view showing a hall address input confirmation screen of the customer management terminal according to the sixth embodiment of the present invention.

FIG. 39 is a customer information screen when a basic item is selected in the customer management terminal according to the first embodiment of the present invention.

FIG. 40 is a customer information screen when the monthly visit information is selected by the customer management terminal according to the first embodiment of the present invention.

FIG. 41 is a view of a customer information screen when the customer management terminal according to the first embodiment of the present invention selects visit information by time of day and day of the week.

FIG. 42 is a customer information screen view of the customer management terminal according to the first embodiment of the present invention at the time of selecting day information and point information.

FIG. 43 is a customer information printing diagram of the customer management terminal according to the first embodiment of the present invention.

FIG. 44 is a direct mail printing diagram of the customer management terminal according to the first embodiment of the present invention.

FIG. 45 is a system configuration diagram when map information is acquired from a map provider according to another embodiment of the present invention.

FIG. 46 is a block diagram of a customer management terminal when map information is acquired from a map provider according to another embodiment of the present invention.

[Explanation of symbols]

 21 display processing unit 22 search means 31 display means

 ──────────────────────────────────────────────────続 き Continuing from the front page (72) Inventor Yasumori Yoneyama 3-12-9 Higashiueno, Taito-ku, Tokyo F-term in Ace Denken Co., Ltd. (reference) 2C088 CA01

Claims (8)

[Claims] 1. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising a display unit, a display processing unit, and a search unit, wherein the display unit displays the display on a screen. A means for displaying a peripheral map of a predetermined store, a search item, a customer mark, and customer-specific information, wherein the search means, when a condition is input to the search item, customer location information relating to a customer who satisfies the condition And output means for outputting the customer-specific information related to the customer mark when the customer mark is input.When the customer location information is output, the display processing unit displays a peripheral map and A customer mark displayed on a customer location on the surrounding map, and a means for displaying the customer-specific information on the display means when the customer mark is selected. Apparatus. 2. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising a display unit, a display processing unit, and a search unit. A peripheral map of a predetermined store, a search item, a customer mark, a predetermined store mark, a related store mark, and means for displaying each customer-specific information, wherein the search means searches for a search area within a predetermined distance from the predetermined store. When distance information for determining is input, the customer location information of the customer located in the search area, and the related store location information of the related shop located in the search area are output, and when the customer mark is selected, Means for outputting customer-specific information related to the customer mark, wherein the display processing unit displays the customer location information and the related store location information when the customer location information is output. Said on stage around the map, the search area, the customer mark on the customer location and the associated store mark the displays each on the associated store location, if you select the customer mark,
A customer management device, comprising: means for displaying the customer-specific information on the display means. 3. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising a display unit, a display processing unit, and a search unit, wherein the display unit displays the display on a screen. A means for displaying a peripheral map of a predetermined store, a search item, a customer mark, a predetermined store mark, a related store mark, and customer-specific information, wherein the search means searches a search area within a predetermined distance from the related store. When distance information for determining is input, the customer location information of the customer located in the search area, and the related store location information of the related shop located in the search area are output, and when the customer mark is selected, Means for outputting customer-specific information related to the customer mark, wherein the display processing unit displays the customer location information and the related store location information when the customer location information is output. Said on stage around the map, the search area, the customer mark on the customer location and the associated store mark the displays each on the associated store location, if you select the customer mark,
A customer management device, comprising: means for displaying the customer-specific information on the display means. 4. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising: a display unit, a display processing unit, and a search unit, wherein the display unit is provided on a screen. A means for displaying a map around the predetermined store, a search item, a customer mark, a predetermined store mark, a related store mark, and customer-specific information, wherein the search means is within a predetermined distance from the plurality of related stores. When distance information for determining a search area is input, customer location information of a customer located in the search area and related store location information of a related shop located in the search area are output, and the customer mark is displayed. When input, the display processing unit includes means for outputting customer-specific information related to the customer mark, and the display processing unit outputs the customer location information and the related store location information. The display means displays the surrounding map, the search area, the customer mark on the customer location, and the related store mark on the related store location, and when the customer mark is selected, displays the customer on the display means. A customer management device comprising means for displaying different information. 5. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising: a display unit, a display processing unit, and a search unit, wherein the display unit displays the screen on a screen. Means for displaying a map around the predetermined store, a search item, a customer mark, a predetermined store mark, a related store mark, and customer-specific information, wherein the search means is a search area that is at least a predetermined distance from the predetermined store Entering the distance information to determine the customer location information of the customer located in the search area,
The apparatus has means for outputting related store location information of a related store located in the search area, and, when the customer mark is input, outputting customer-specific information related to the customer mark. When the location information and the related store location information are output, the display map displays the surrounding map, the search area, the customer mark on the customer location, and the related store mark on the related store location, respectively. And select the customer mark,
A customer management device, comprising: means for displaying the customer-specific information on the display means. 6. A plurality of search areas are provided for each predetermined distance away from the predetermined store, and the display processing section displays the display when the customer location information and the related store location information are output. The means displays the surrounding map, the plurality of search areas, the customer mark on each of the customer locations, and the related store mark on each of the related store locations, and when the customer mark is selected, the display means The customer management device according to claim 5, further comprising a unit that displays the customer-specific information. 7. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising a display unit, a display processing unit, and a search unit, wherein the display unit displays the display on a screen. A peripheral map of a predetermined store, a search item, and means for displaying the number of visits, respectively, wherein the search means inputs a predetermined number of visits to the search item, and a customer location of a customer corresponding to the predetermined number of visits Means for outputting information, wherein the display processing unit, when the customer location information is output, has a peripheral map on the display means and means for displaying the predetermined number of visits on the customer location. A customer management device. 8. A customer management device for managing a use situation of a customer who uses a predetermined store, comprising a display unit, a display processing unit, and a search unit, wherein the display unit displays the display on a screen. A peripheral map of a predetermined store, a customer mark on a customer location, a predetermined store mark on a predetermined store location, and a means for displaying a related store mark on a related store location, respectively, the display processing unit includes: When the related store mark is selected, the display unit displays the surrounding map, distance information from the customer location to the predetermined store location, distance information from the customer location to the related store location, and the related store location. A customer management device comprising: means for displaying distance information to the predetermined store location.