JP4579740B2 - Customer management system - Google Patents

Description

  The present invention relates to a customer management system that manages member information for transmitting direct mail, for example.

2. Description of the Related Art Conventionally, in game halls such as pachinko halls, direct mail (DM) is sent to members registered in advance for the purpose of attracting customers when replacing gaming machines or at events. For example, Patent Document 1 describes that the effect of attracting customers after a DM is shipped is managed.
JP 2004-188032 A

By the way, since the conventional customer management system for amusement halls did not have a function corresponding to the DM returned due to unknown address (due to change of address or e-mail address, etc.) after shipping the DM, the DM returned At the same time, we stopped the DM shipment to the member concerned.
However, this method makes it impossible to send DMs to members whose addresses are unknown, so in order to resume delivery of DMs to members, the member information is requested from the members and the members are sent. Information must be changed. The only point of contact between the amusement hall and the member other than the DM is when the member visits the store, but in recent years, the amusement hall has become larger and has a large number of visitors. The actual situation is that the clerk at the amusement hall cannot grasp whether or not any measures have been taken. In addition, since the purpose of the member to visit the store is to play a game, there is a possibility that the player may not be able to concentrate on the game and feel uncomfortable if he / she is called during the game and prompted to change his / her address.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a customer management system that enables members to efficiently retrieve member information that needs to be corrected.

The present invention is a customer management system comprising a management device and a payment machine, wherein the management device is a transmission destination of direct mail to a player member in a game hall in which a gaming machine capable of being played by a player is installed. A management means for managing the member information including the member ID in association with the member ID, and the player member to whom the direct mail for the transmission destination in the member information managed by the management means is returned with an unknown destination. If the mail is direct mail by e-mail, it is specified by the error mail sent because there is no e-mail address as the destination. On the other hand, if the direct mail is direct mail, the member corresponding to the direct mail Entering ID or member ID added to direct mail Game where specified, an extraction means for extracting the game customer member as the correction required members that require modification of the destination, which is the acquired in settlement device for performing settlement processing of game media player customers acquired by taking When performing the checkout process of the medium, the player's member ID is read, and the read member ID is compared with the member ID of the member requiring correction extracted by the extracting means, so that the player can Determination means for determining whether or not the member is a correction member, and the settlement machine accepts the member ID of the player when the settlement of the game medium acquired by the player is performed by the settlement machine as a determination result of said determination means is performed according to, if the game customer is determined to the was essential modified member, comprising an information display unit that displays a message indicating a need to modify the member information (Claims) ).

In the above-described configuration, it is provided corresponding to a gaming machine and includes a terminal for each device that provides a predetermined service such as rental of game media and display of game information to a player, and the determination means is the terminal for each device . Whether the player is the member requiring correction by checking the member ID read when the player receives the provision of the predetermined service with the member ID of the member requiring correction extracted by the extracting means . The determination terminal determines whether or not the determination unit performs the determination result of the determination unit that is performed in response to the reception of the member ID of the player when the player receives the provision of the predetermined service by the unit terminal. Accordingly, when it is determined that the player is the member requiring correction, the information display unit may include an information display unit that displays that the member information needs to be corrected. 2).

Further, the management means manages a savings account in association with a member ID as the member information, and the settlement machine includes a counter for counting the game media acquired by the player, and the player Is divided into POS terminals that perform prize exchange processing for exchanging the game media acquired by the prize, and the counter and the POS terminal accept the game media acquired by the player and the member ID by any means. In a state in which the member ID is accepted, it is possible to execute a savings process for adding the game medium received to the savings account corresponding to the member ID, and the counter performs a counting result of the counting process, etc. Can be issued, while the POS terminal can accept the game medium by reading the receipt issued from the counter, and the information display unit The information display unit provided in the counter does not display that the member information needs to be corrected when issuing the receipt, while receiving the member ID for performing the storage processing, A message indicating that the member information needs to be corrected is displayed according to the determination result of the determination means performed in response to the reception of the member ID, and the information display unit provided in the POS terminal among the information display units includes: When the POS terminal receives the game medium by reading the receipt, and further receives a member ID, the member information needs to be corrected according to the determination result of the determination means performed in response to the reception of the member ID. May be displayed (claim 3).
Furthermore, the management means is provided corresponding to the gaming machine, provides a predetermined service such as rental of game media and display of game information to the player, can receive a member ID, and can play a corresponding game. Each terminal that can capture a player playing a machine has received a member ID, and a sales signal that is output when the member receives a ball and a pachinko ball on the board of the gaming machine. The number of balls calculated based on the out signal output in the case and the safe signal output when the pachinko ball wins is associated with the image of the captured player and the member ID It is managed as management information, and the settlement machine performs a counting process for counting the game media acquired by the player and a prize exchange process for exchanging the game media acquired by the player for a prize. Classified as POS terminal The counter can issue a receipt in which the counting result of the counting process is recorded, while the POS terminal can accept a game medium by reading the receipt issued from the counter. The determining means checks whether or not the player is the member requiring correction by comparing the member ID received at the terminal unit with the member ID of the member requiring correction extracted by the extracting means. On the other hand, it is determined whether the counting result specified by the receipt received by the POS terminal matches the number of possessed balls managed in association with the member ID determined as the member requiring correction, Among the information display units, the information display unit provided in the POS terminal receives a game medium when the POS terminal reads the receipt, and is performed in response to the receipt of the receipt. When it is determined that the counting result specified by the received receipt matches the number of possessed balls managed in association with the member ID determined as the member requiring correction as the determination result of the determination means By displaying the image of the player managed in association with the member ID determined as the member requiring correction whose number of possessions matches, it is necessary to correct the member information of the member requiring correction May be displayed (claim 4).

According to the first aspect of the present invention, when the member information managed by the management device is out of date, it is different from the current member information. Therefore, the extracting means extracts the member requiring correction that requires correction of the member information. . When the settlement of the game medium acquired by the player member is performed by the settlement machine, the determination means determines that the player who performs the settlement process by the settlement machine is a member requiring correction, so the information display unit corrects the member information. Is displayed. As a result, the member voluntarily reports the correction of the member information, or the store clerk prompts the member to correct the member information, so that the correct member information can be managed.

According to the invention of claim 2, when the player member receives provision of a predetermined service at each terminal, the determination means that the player who receives provision of the predetermined service at each terminal is a member requiring correction. Since the determination is made, a message indicating that the member information needs to be corrected is displayed every time the member receives provision of the service at each terminal, and the member information can be requested to be corrected at an early stage when the member visits the store .

  Hereinafter, an embodiment in which the present invention is applied to a pachinko hall management system for playing using a membership card will be described with reference to the drawings. The membership card is issued as an ID card to players who are registered as members, and can receive various services (savings, replays, provision of information) by playing with the membership card. .

  FIG. 1 schematically shows the entire system. In FIG. 1, a terminal 2 is installed corresponding to the gaming machine 1. This base terminal 2 displays game data of the gaming machine 1 currently playing or game data of a desired gaming machine 1 for a member, and selects the gaming machine 1 based on these gaming data. It can be used as a guide or it can be determined whether to continue the game of the gaming machine 1 that is currently playing. In addition, each terminal 2 has a function of a lending machine, and when the payout button is operated in a state where the member information is read from the member card, the number of unit balls from the game medium stored in advance. Is paid out to the gaming machine 1.

  A call lamp unit 3 is installed corresponding to the gaming machine 1. The calling lamp unit 3 collects and outputs the operating state of the corresponding gaming machine 1, and lights or blinks a predetermined lamp according to the operating state of the gaming machine 1, or calls according to an operation on the calling button. Turn on the lamp.

A management device (corresponding to management means, extraction means, member detection means, and display means) 4 manages the operating state of the gaming machine 1 and the sales state of each terminal 2.
FIG. 2 is a front view of each terminal 2. In FIG. 2, each terminal 2 has a status display lamp 5 for displaying an operating state, an error state, and the like, an information display unit 6 including a liquid crystal panel having a touch panel on the surface, and the information display unit 6. For example, a stand-by camera 7 equipped with a CCD image sensor capable of photographing at least a face portion of a player in the pachinko gaming machine 1, a rental nozzle 8 for supplying paid-out pachinko balls to the gaming machine, the aforementioned members A card insertion slot 9 into which a card is inserted, and a card discharge button 10 having a function of displaying that the member card is inserted into the card insertion slot 9 are provided, and inside the card insertion button 9 A card reader (not shown) arranged corresponding to the insertion slot 9 is incorporated.

  The terminal 2 reads the member ID (player ID of the player in the corresponding pachinko gaming machine 1) recorded on the member card in a state where the member card is inserted into the card insertion slot 9, When there is a savings balance in a savings account described later corresponding to the member ID, a pachinko ball is placed within the range of the savings balance in response to a pressing operation of a payout button (not shown) provided on the pachinko gaming machine 1 side. It is equipped with a function as a replay machine that can be withdrawn and returned.

In FIG. 1, a counter (corresponding to a settlement machine and display means) 11 for counting pachinko balls acquired by a player is installed at a plurality of locations (for example, island edges) in the game hall.
FIG. 3 is a perspective view showing the counter 11. In FIG. 3, a hopper 12 for inserting pachinko balls, an information display unit 13 formed of, for example, a liquid crystal panel for displaying count data, and a receipt for recording a count result are displayed on the counter 11. A receipt outlet 14, a card insertion slot 15 into which a membership card is inserted, a ticketing button 16, and a confirmation button 17 are provided.

  Returning to FIG. 1, the gift exchange counter is provided with a POS terminal (equivalent to a settlement machine, display means) 18. This POS terminal 18 reads a count value from a deposit ticket submitted by a player with a scanner (not shown), and performs a prize exchange process when it is authenticated by comparing the count value with a count value managed by the management device 4. Then, the number of special prizes is automatically calculated and displayed, or the number of extra balls is calculated and displayed. Further, when the member card submitted by the player is read by the card reader 19 and the stored ball corresponding to the member is read, the prize exchange process is performed within the range.

The call lamp unit 3, the counter 11, and the POS terminal 18 are connected to the management device 4 through the in-store LAN 20.
With the configuration as described above, the management device 4 manages the operation state of each gaming machine 1, and also manages the storage ball based on the storage data or the count data from each counter 11 and the settlement data from the POS terminal 18, Alternatively, management of counting results is executed.

  The management apparatus 4 is set with a member information file necessary for implementing the present invention. FIG. 4 shows a member information file managed by the management apparatus 4. In FIG. 4, as member information, member name, gender, e-mail address, transmission impossible flag, store flag, receipt check flag, confirmation flag, current position, holding ball, store after transmission corresponding to member ID History, saving balls, and saving medals are set and defined as follows.

Transmission impossible flag: “1” when an error mail is replied at the time of mail transmission to the member, indicating that the mail is not transmitted.
Visit flag: Indicates that the member visited the store on the day.
Receipt check flag: “1” when the transmission prohibition flag of the member who has visited the store is “1”.
Confirmation flag: indicates that the store clerk confirms the member whose receipt check flag is “1” and requests to modify the member information.
Current position: Indicates the gaming machine ID of the gaming machine 1 in which the corresponding member is playing a game (inserting a membership card into each terminal 2). The “?” Mark indicates that the store has been visited, but the number of possessed balls has not been counted, “*” indicates that the number of retained balls has been counted, and “−” indicates that the store has not been visited. Show.

Store visit history after transmission disabled: Indicates how many times (how many days) the store has been visited while the transmission disabled flag is “1”. Note that the decision to visit is the same as the decision of the store visit flag.
Image data: an image captured by the camera 7 at the timing when the membership card is inserted into the terminal 2 Only the latest image may be stored, or a plurality of images including past images may be stored.
The store visit flag, the receipt check flag, and the confirmation flag are uniformly “0” when the store is opened (when the store is opened).

Next, the operation of the above configuration will be described.
A player who wants to use the game hall storage system or receive other services is registered as a member. When the player desires to register as a member, the amusement hall performs a member registration operation on the management device 4 and issues a member card storing the member ID.
When a member registration operation is performed, the management device 4 adds a member record to the member information file shown in FIG. 4 and registers necessary items. At the time of member registration, the member name, gender, and e-mail address of the personal computer or mobile phone are registered corresponding to the member ID.

  As shown in FIG. 5, the management device 4 relates to the present invention, as shown in FIG. 5, mail transmission processing (S 1), card insertion information reception processing (S 2) from each terminal 2, and card ejection information reception from each terminal 2. The processing (S3), the communication processing (d4) between the counter 11 and the POS terminal 18, and the mail address change processing (S5) are repeatedly executed. In FIG. 5, each process is executed in series, but in actuality, it is executed in parallel. Although not shown in FIG. 5, the management device 4 manages the sales, the number of out balls, the number of safe balls, the number of starts, the number of big hits, the number of probability changes, etc. of each gaming machine 1.

Now, if a member wants to play the game machine 1 after receiving the loan of the storage ball by the storage system, he / she sits on the chair of the game machine 1 and inserts a membership card into the terminal 2 for each machine, and within the range of the number of balls. A ball is rented and a game is played on the gaming machine 1.
FIG. 11 is a flowchart showing the operation of each terminal 2. In FIG. 11, when the member card is inserted (f1: YES), each terminal 2 transmits the insertion information, the member ID, and its own ID to the management device 4 (f2).

  FIG. 7 is a flowchart showing a card insertion information reception process from the terminal 2 of each management device 4. In FIG. 7, when the management device 4 receives the card insertion information from the terminal 2 (b1: YES), the store visit flag of the corresponding member in the member information is “0” (b2: YES), the member visit flag of the member information in the member information is set to “1” (b3), and the image being captured by the camera 7 is stored (b4). Thereby, the image of the member who plays with the gaming machine 1 is stored as the image data of the member information shown in FIG. That is, as the image data of the member information, an image when the member visits the store and the member card is first inserted into the terminal 2 is stored.

  Next, when it is confirmed that the transmission prohibition flag of the corresponding member in the member information is not “1” (b5: NO), the gaming machine ID of the gaming machine 1 in which the member plays a game at the current position of the corresponding member in the member information. It memorize | stores (b9), and returns after starting calculation of the number of balls of a corresponding member (b10). In other words, when a member receives a ball from the terminal 2 by storing or cashing in, a sales signal is output from the terminal 2 to the management device 4, and when the member drives a pachinko ball on the board of the gaming machine 1, When the out signal is output from the gaming machine 1 and the pachinko ball wins a winning slot provided on the board surface of the gaming machine 1, a safe signal is output. The ball (sales ball-(out-safe)) is calculated.

When the member finishes the game or moves the table, the member discharges the member card from the terminal 2 for each table.
When the membership card is ejected as shown in FIG. 11 (f5: YES), the car terminal 2 transmits the ejection information and the member ID to the management device 4 (f6).

  FIG. 8 is a flowchart showing card ejection information reception processing from the terminal 2 of each management device 4. In FIG. 8, when the management device 4 receives the card ejection information from the terminal 2 (c1: YES), the management device 4 ends the calculation of the corresponding member's possession (c2), and the current position of the corresponding member in the member information "?" Is stored in (c3). In other words, it is remembered that the corresponding member has visited the store but has not exchanged his own balls and the current position is unknown.

Next, when it is confirmed that the transmission prohibition flag of the member in the member information is not “1” (c4: NO), the process returns.
When a member card is inserted into the terminal 2 for each machine installed corresponding to the gaming machine 1 so that the member can move to another game machine 1, information inserted from the terminal 2 to the management device 4 Is sent.

When the management apparatus 4 receives the card insertion information from the terminal 2 as shown in FIG. 7 (b1: YES), the store visit flag of the member in the member information is “1” (b2 : YES), the corresponding gaming machine ID is stored in the current position of the corresponding member in the member information (b9), and the calculation of the number of balls of the corresponding member in the member information is started (b10).
Through the operation as described above, the game information of the player who has moved can be managed continuously.

  When a member or a general player counts the number of possessed balls obtained after finishing the game, he / she throws the retained balls into the counter 11. When the counting is completed, the member who wishes to store balls inserts the membership card into the counting machine 11. Further, even if a member does not save the ball, or a general player presses the ticketing button 16 of the counter 11 when the counting is completed.

  FIG. 12 is a flowchart showing the operation of the counter 11. In FIG. 12, the counter 11 determines whether there is a counting ball (g1). When a counting ball is generated by the player's input (g1: YES), the counting is finished (g2: YES), whether the membership card is inserted (g3), or whether the ticketing button 16 is pushed down (g11), and when the membership card is inserted (g3: YES), the member is sent to the management device 4 The member ID read from the card is transmitted (g4). When the ticketing button 16 is pressed down (g11: YES), after a receipt of counting balls is issued (g12), the process returns.

  FIG. 9 is a flowchart showing a communication process between the counter 11 of the management apparatus 4 and the POS terminal 18. In FIG. 9, when the member ID is received from the counter 11 (d1: YES), the management device 4 determines whether the receipt check flag of the member in the member information is “1” (d2). . In this case, since the receipt check flag is “0” (d2: NO), the fact that no image is to be transmitted is transmitted to the counter 11 (d8), and then the current position of the member in the member information is set to “*”. Is stored (d7). That is, it memorize | stores that the member exchanged the ball as a present position of the applicable member in member information.

  As shown in FIG. 12, after transmitting the member ID to the management device 4 (g4), the counting machine 11 executes the storage processing when it receives that the image is not transmitted from the management device 4 (g13: YES). (G9), the membership card is discharged (g10). In this storage ball processing, the member ID is added to the count value and transmitted to the management device 4, and the management device 4 adds the count value to the corresponding member's storage ball in the member information. As a result, the member can replay with the stored ball by using the membership card when he / she visits the store next time.

  Now, at the amusement halls, members are encouraged to visit the store by mailing a direct mail to guide members to the campaign or special benefits for members only. To send direct e-mail.

The store clerk of the amusement hall executes a mail transmission process on the management device 4 when it is desired to transmit a direct electronic mail to the member.
FIG. 6 is a flowchart showing the mail transmission process of the management apparatus 4. In FIG. 6, when there is a mail transmission operation (a1: YES), the management device 4 searches for a member whose transmission disable flag is “0” (a2), and searches for the searched member's mail address. Direct e-mail is transmitted all at once (a3), and when a predetermined time has elapsed without receiving an error mail (a4: YES), the process returns. As a result, direct e-mails are sent all at once to the provider's mail server with which each member has a contract. Therefore, when a member accesses a provider with a contract using a personal computer or mobile phone, the direct e-mail sent from the amusement hall You can receive mail. Therefore, since the member confirms the campaign information from the amusement hall or the privilege information only for the member, the motivation to visit the store can be enhanced.

  By the way, the e-mail address is often changed, and when the e-mail address of the member is different from the e-mail address registered in the management apparatus 4, there is no e-mail address that is the destination of the direct e-mail. Thus, the mail server of the mail transmission destination sends an error mail to the transmission destination.

  When the management apparatus 4 receives an error mail within a predetermined time after transmitting the mail (a5: YES), the management apparatus 4 sets the transmission prohibition flag of the corresponding member in the member information to “1” (a6). That is, it memorizes that the mail transmission to the member concerned is impossible. Accordingly, even if direct e-mail is transmitted thereafter, direct e-mail is not transmitted to members whose transmission disable flag is set to “1” (hereinafter, members requiring correction).

  Therefore, in this embodiment, when a member requiring correction comes to the store as follows, a change in the email address is requested. That is, when a member requiring correction comes to the store and a membership card is inserted into each terminal 2, the management device 4 shows that the transmission impossible flag of the member requiring correction is “1”, so that FIG. Thus, “YES” is determined in step b5, and it is confirmed whether the confirmation flag of the corresponding member in the member information is “0” (b6). At this time, the confirmation of the member requiring modification is not completed, and the confirmation flag of the member information of the member requiring modification is “0” (b6: YES). (B7), a message for urging address change is transmitted to the terminal 2 (b8), and the gaming machine ID of the gaming machine 1 in which the member plays is stored at the current position of the member information. (B9) After starting the calculation of the possession of the member in the member information (b10), the process returns.

  When the message is received from the management device 4 as shown in FIG. 11 (f3: YES), the car terminal 2 displays the received message (f4). As a result, for example, a message “Please change the address” is displayed on the information display section 6 of each terminal 2. Therefore, the member requests the store clerk to change the address. Become.

When the clerk is requested to change the e-mail address by the member, the clerk changes the registration of the e-mail address of the member in the member information of the management device 4.
FIG. 10 is a flowchart showing the mail address changing process of the management device 4. In FIG. 10, when there is an e-mail address change operation (e1: YES), the management device 4 sets the transmission disable flag and confirmation flag of the corresponding member in the member information to “0” (e2, e3), Return.

  Thereafter, even if the member inserts the membership card into the terminal 2 for each device, the transmission prohibition flag of the corresponding member in the member information is “0”, so the management apparatus 4 performs step b5 shown in FIG. Is determined as “NO”, and no message is transmitted to the corresponding terminal 2.

  By the way, as described above, when a member requiring correction comes to the amusement hall and inserts a membership card into the terminal 2 for the first time, a message requesting the information display unit 6 of the terminal 2 to change the mail address. However, depending on the member requiring correction, the message displayed on the terminal 2 may be ignored. Therefore, the mail address change request is further requested during the adjustment process by the member requiring correction. Here, the checkout process referred to in the present invention is counting and prize exchange, and the checkout machine is the counter 11 and the POS terminal 18.

  Now, when the member requiring correction ejects the membership card from the unit terminal 2, the management apparatus 4 receives the card ejection information from the unit terminal 2 as shown in FIG. Since the transmission impossible flag of the member is “1” (c4: YES), the receipt check flag is set to “1” (c5).

  When the member requiring correction counts the possessed ball with the counter 11, the management device 4 receives the member ID from the counter 11 as shown in FIG. 9 (d1: YES), and the receipt check flag of the member requiring correction is received. Is “1” (d2: YES), the image of the member requiring correction (hereinafter referred to as the member image requiring correction) is transmitted to the counter 11 (d3).

  FIG. 14 shows an example of the member image requiring correction transmitted from the management apparatus 4. In FIG. 14, the member image requiring modification is configured by superimposing the member image requiring modification on the member ID, the member name, and the old mail address (the mail address in which the transmission has failed).

  As shown in FIG. 12, when receiving the member image requiring correction from the management apparatus 4 (g5: YES), the counter 11 displays the received member image requiring correction (g6). Here, when the person indicated by the displayed member image requiring modification is the person counted by the counter 11, the store clerk performs a pressing operation on the confirmation button 17 of the counter 11. If the person indicated by the member image requiring correction is different from the person counted by the counter 11, the ticket issuing button 16 that also serves as the cancel button is pressed.

  When the confirmation button 17 is depressed (g7: YES), the counter 11 transmits a confirmation message to the management device 4 (g8), and when the ticket issuing button 16 is depressed (g14: YES), a cancellation message is transmitted to the management device 4 (g15). Next, after executing the storage ball processing (g9), the membership card is discharged (g10).

  As shown in FIG. 9, after transmitting the image of the corresponding member (d3), the management device 4 sets the receipt check flag to “0” when receiving confirmation from the counter 11 (d4: YES) ( d5) The confirmation flag of the member in the member information is set to “1” (d6), and “*” is stored in the current position of the member in the member information (d7). When a cancellation message is received from the counter 11 (d12), “*” is stored in the current position of the member in the member information without performing processing for the flag (d7).

  Here, when the person indicated by the member image to be corrected displayed on the counter 11 matches the person counted by the counter 11, the store clerk has changed the mail address of the member to be corrected. Then, the current e-mail address is heard from the member requiring correction, and the e-mail address changing operation is performed on the management device 4.

When the e-mail address change operation is performed as shown in FIG. 10 (e1: YES), the management device 4 sets the transmission prohibition flag and confirmation flag of the corresponding member in the member information to “0” (e2, e3). .
As described above, it is possible to request the member requiring correction at the time of counting by the counter 11 to change the mail address.

  The reason why the mail address is changed to the member requiring correction in the counter 11 instead of the POS terminal 18 is that the counter 11 issues a receipt as described above when storing a ball as described above. In some cases, when storing balls, there is a possibility of leaving the store without stopping at the POS terminal 18, so the counter 11 requests the change of the mail address. On the other hand, when issuing a receipt, be sure to stop by the POS terminal 18 when the receipt is settled, and if the player who issued the receipt issues a request to change the email address, Since the customer is uncomfortable, the mail address is requested to be changed only by the POS terminal 18 as will be described later.

Now, when a member exchanges a stored ball for a free gift, the member card is submitted to a free gift exchange counter.
When the member card is submitted, the store clerk inserts the member card into the card reader 19 of the POS terminal 18 installed in the gift exchange counter.

FIG. 13 is a flowchart showing the operation of the POS terminal 18. In FIG. 13, when the membership card is inserted (h1: YES), the POS terminal 18 transmits the membership ID read from the membership card to the management device 4 (h2).
When the management device 4 receives the member ID from the POS terminal 18 as shown in FIG. 9 (d1: YES), the receipt check flag of the corresponding member in the member information is “1” (d2: YES), the image of the member requiring correction is transmitted to the POS terminal 18 (d3).

  As shown in FIG. 13, after transmitting the member ID to the management apparatus 4 (h2), the POS terminal 18 displays the received image (h4) when an image is received from the management apparatus 4 (h3: YES). . Therefore, if the person indicated by the member image requiring correction displayed on the POS terminal 18 is the person who submitted the receipt, the store clerk performs a pressing operation on the confirmation button of the POS terminal 18. Press down the button.

  When the confirmation button is pressed down (h5: YES), the POS terminal 18 transmits a confirmation message to the management device 4 (h6), and when the cancel button is pressed down (h13: YES) Then, a cancellation message is transmitted (h14). Next, when the membership card is inserted (h7: YES), the storage ball processing is executed (h8), and then the membership card is discharged (h9). If no membership card is inserted (h7: NO), a prize exchange process is executed (h15).

  When the management device 4 receives a confirmation from the POS terminal 18 as shown in FIG. 9 (d4: YES), the management device 4 sets the receipt check flag to “0” (d5) and sets the confirmation flag of the corresponding member in the member information. “1” is set (d6), and “*” is stored in the current position of the member in the member information (d7). In other words, the current position of the member in the member information is recorded that the member has finished counting the number of balls. In the case where the settlement process is performed at the POS terminal 18, for example, “*” may be stored in order to distinguish it from the state where the counting process is completed.

By the way, when a member requiring correction wants to issue a receipt without storing the balls when the counting machine 11 counts the number of possessed balls, when the counting by the counting machine 11 is finished, the ticket issuing button is pushed down. Such an operation is the same when a general player counts.
As shown in FIG. 12, when the counting is completed (g2: YES) and the ticketing button is pressed down without inserting a membership card (g11: YES), the counting machine 11 receives the counting ball. Is issued (g12). When issuing a receipt in this way, as described above, even if the member is a member requiring correction, it can be confirmed at the POS terminal 18, so that the burden on the store clerk is also taken into consideration, unlike when using a membership card. The counter 11 does not check for members requiring correction.

When the member requiring correction submits the receipt issued from the counting machine 11 to the free gift exchange counter, the store clerk reads the receipt with the card reader 19 of the POS terminal 18.
When the POS terminal 18 reads the receipt as shown in FIG. 13 (h10: YES), the POS terminal 18 transmits the count value to the management device 4 (h11). Although not shown in the flowchart, when a member card is inserted into the POS terminal 18 after the receipt is read, a highly reliable member ID is transmitted to the management device 4.

  When the management apparatus 4 receives the count value from the POS terminal 18 as shown in FIG. 9 (d9: YES), the management apparatus 4 detects the member's possession whose receipt check flag is “1” (d10), It is determined whether the detected holding ball matches the count value (within an allowable range) (d11), and if it matches (d11: YES), the image of the member requiring correction is transmitted to the POS terminal 18. (D3).

When the POS terminal 18 receives an error image from the management device 4 as shown in FIG. 13 (h3: YES), the POS terminal 18 displays the received error image (h4).
When the person indicated by the error image displayed on the POS terminal 18 is the person who submitted the receipt, the clerk performs a pressing operation on the confirmation button, and when the person is different, the clerk performs a pressing operation on the withdrawal push button.
When the confirmation button is pressed down (h5: YES), the POS terminal 18 transmits a confirmation message to the management device 4 (h6), and when the release button is pressed down (h13: YES). ), A message to cancel is transmitted (h14).

  Here, when the member requiring correction displayed on the POS terminal 18 is a member who has submitted a receipt, the store clerk asks the member who needs correction the current mail address and changes the mail address to the management apparatus 4. Perform the operation. Therefore, after that, when the mail transmission process is performed by the management apparatus 4, the direct electronic mail can be correctly transmitted to the member.

  If the e-mail address changing process is not performed on the management device 4 in a state where the transmission disable flag is “1”, the management device 4 sends a membership card to each terminal 2 when a member requiring correction comes to the store. As shown in FIG. 7, the store visit history after the corresponding member cannot be transmitted is incremented (b7) and a message is transmitted to the terminal 2 (b8). Therefore, when a member requiring correction continues to ignore the request for address change as described above, the number of days visited that has been ignored is stored in the store history of the member information.

  According to such an embodiment, when an error message is received when a direct e-mail is sent to a member, when the corresponding member who has visited the amusement hall first inserts a member card into the terminal 2, or When counting pachinko balls with the counting machine 11, and when exchanging prizes at the POS terminal, a message requesting the change of the e-mail address is displayed on each device, so that the member information can be displayed without interfering with the member's game. You can ask for corrections. In particular, at the time of counting or exchanging prizes, it is certain that at least the member ends the game and gets the prize, so it is easy to hear information from the member, and the member information can be heard smoothly. It becomes possible to modify the member information and send the direct e-mail again.

  Also, at the time of counting or prize exchange, the store clerk asks the member for an e-mail address, while at the start of the game, the terminal 2 displays a level that alerts the member himself to suit the situation. Since the request is made, the member can request the correction of the e-mail address without feeling uncomfortable.

Furthermore, in addition to at the start of the game, it is possible to make it difficult for members to refuse information correction by requesting correction of the e-mail address twice or three times at the time of counting, at the time of prize exchange, and requesting information correction efficiently can do.
In addition, since the member whose mail address needs to be corrected can be automatically extracted by setting the transmission prohibition flag of the corresponding member for which the management apparatus 4 has received the error message to “1”, the burden on the clerk is greatly increased. Can be reduced.

The present invention is not limited to the above embodiment, but can be modified or expanded as follows.
You may make it memorize | store an address, a postal code, a date of birth, a point, etc. as member information. In this case, direct mail will be mailed to the member's address for members who have not registered their e-mail address, but when the mailed direct mail returns with an unknown address, enter the member ID. In the member information, the transmission prohibition flag of the corresponding member is set to “1”, the barcode indicating the member identification number or the magnetic information is added to the direct mail, and the barcode or magnetic information of the returned direct mail is transmitted by the management device 4. The member may be specified by reading or the transmission impossible flag may be set to “1”.

As the image data, various images can be used as long as they are image data that can be identified by the person such as the image data captured at the time of enrollment, even if the image data is not the image by the camera 7. Further, the determination may be made only with the member ID without determining with the image.
A message requesting correction of the mail address may be displayed every time the member operates the terminal 2 for each unit. Also, a message may be displayed when the card is ejected when not in operation (determined by a game signal such as “out”). In this case, it is desirable to blink the display screen in order to alert the member.

The receipt check flag of the member information managed by the management device 4 may be set to “1” when the number of possessed balls is equal to or greater than a predetermined value (for example, 5000 balls). In this case, fraud can be prevented because the clerk checks at the time of payment.
When a receipt is issued at the counter 11, a store clerk may collate the holding balls and perform confirmation processing.

Schematic showing the overall system in one embodiment of the present invention Front view of each terminal Perspective view of counting machine The figure which shows the member information file of the management device Flow chart showing operation of management device Flow chart showing the mail transmission process of the management device The flowchart which shows the card | curd insertion information reception process from every terminal of a management apparatus The flowchart which shows the card | curd discharge | emission information reception process from every terminal of a management apparatus Flow chart showing communication processing with the counter and POS terminal of the management device Flow chart showing the mail address change process of the management device Flow chart showing the operation of each terminal Flow chart showing the operation of the counter Flow chart showing operation of POS terminal The figure which shows an example of a captured image

Explanation of symbols

  In the drawing, 2 is a terminal for each unit, 4 is a management device (management means, extraction means), 11 is a counter (accounting machine, display means), and 18 is a POS terminal (accounting machine, display means).

Claims (4)

A customer management system comprising a management device and a checkout machine,
The management device
Management means for managing member information including a direct mail transmission destination for a player member in a game hall in which a gaming machine capable of playing by a player is installed in association with a member ID ;
A player member whose direct mail addressed to the destination in the member information managed by the management means has returned is unknown, and if the direct mail is a direct mail by e-mail, there is a mail address that is the destination If the direct mail is a direct mail by mail, the member ID corresponding to the direct mail is input or the member ID added to the direct mail is read. Extracting means for extracting the player member as a member requiring correction that requires correction of the transmission destination ,
When the settlement machine that performs the settlement process of the game medium acquired by the player performs the settlement process of the acquired game medium, the member ID of the player is read and extracted by the read member ID and the extraction means Determination means for determining whether or not the player is the member requiring correction by checking the member ID of the member requiring correction,
The settlement machine is
When the settlement of the game medium acquired by the player is performed by the settlement machine, the determination result of the determination means performed in response to acceptance of the member ID of the player is that the player is the member requiring correction. If it is determined that there, the customer management system comprising the information display unit that displays a message indicating modification is required of the member information. Provided in correspondence with gaming machines, equipped with terminal units that provide predetermined services such as rental of gaming media and display of gaming information to players,
The determination means collates the member ID read when the player receives the provision of the predetermined service with the terminal terminal and the member ID of the member requiring correction extracted by the extraction means, Determine whether the player is a member requiring modification ,
The terminal unit is
When the player receives the provision of the predetermined service from the terminal, the player is determined to be a member requiring correction based on the determination result of the determination means performed in response to the reception of the member ID of the player. The customer management system according to claim 1, further comprising an information display unit that displays that the member information needs to be corrected in the information display unit when it is determined that the information is displayed . The management means manages a savings account in association with a member ID as the member information,
The settlement machine is divided into a counting machine that performs a counting process of game media acquired by the player and a POS terminal that performs a prize exchange process for exchanging the gaming media acquired by the player for a prize.
The counter and the POS terminal can accept the game medium and the member ID acquired by the player, and in the state where the member ID is received, the counting machine and the POS terminal accept it to the storage account corresponding to the member ID. The storage process for adding the game media can be executed, and the counter can issue a receipt recording the counting result of the counting process, while the POS terminal can issue the receipt issued from the counter Game media can be received by reading
Among the information display units, the information display unit provided in the counter does not display that the member information needs to be corrected when issuing the receipt, while providing the member ID for performing the storage processing. If accepted, a message indicating that the member information needs to be corrected according to the determination result of the determination means performed in response to the reception of the member ID,
Among the information display units, an information display unit provided in the POS terminal accepts a game medium by the receipt of the receipt by the POS terminal and further accepts a member ID in response to acceptance of the member ID. 3. The customer management system according to claim 1, wherein a message indicating that the member information needs to be corrected is displayed in accordance with a determination result of the determination means to be performed . The management means is provided corresponding to a gaming machine, provides a predetermined service such as rental of gaming media and display of gaming information to a player, can accept a member ID, and has a corresponding gaming machine When each terminal that can capture a gaming player accepts a member ID and a sales signal is output when the member receives a ball, and when a pachinko ball is driven into the board of the gaming machine The management information is obtained by associating the number of balls calculated based on the output out signal and the safe signal output when the pachinko ball wins with the image of the captured player and the member ID. Managed as
The settlement machine is divided into a counting machine that performs a counting process of game media acquired by the player and a POS terminal that performs a prize exchange process for exchanging the gaming media acquired by the player for a prize.
While the counter can issue a receipt that records the counting result of the counting process, the POS terminal can accept a game medium by reading the receipt issued from the counter,
The determination means checks whether or not the player is the member requiring correction by checking the member ID received at the terminal unit and the member ID of the member requiring correction extracted by the extracting means. On the other hand, it is determined whether the count result specified by the receipt received by the POS terminal matches the number of possessed balls managed in association with the member ID determined as the member requiring correction,
Among the information display units, an information display unit provided in the POS terminal receives a game medium by the POS terminal reading the receipt, and as a determination result of the determination unit performed in response to the receipt of the receipt, If it is determined that the counting result specified by the received receipt matches the number of balls managed in association with the member ID determined as the member requiring correction, the number of balls matches. By displaying the image of the player managed in association with the member ID determined as a member requiring correction, it is displayed that the member information of the member requiring correction needs to be corrected. The customer management system according to any one of claims 1 to 3.

Images