JP2000020581A - System for managing entering of vehicle for maintenance - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a customer able to carry out entering registration alone. SOLUTION: When the customer gives maintenance contents and an entering request condition from a terminal equipment 1, a host computer 2 calculates a period required for maintenance from the maintenance contents and detects the free period in which maintenance work is possible to be carried out from an entering/going-out management table which is stored in the storage device of the host computer 2 along the request condition of the customer. An optimum entering day in the period is automatically decided and displayed on the terminal 1. The optimum entering day and a going-out day which is decided by the entering day are automatically registered in the entering/going-out management table in accordance with the input of establishment from the terminal 1 by the customer and entering is reserved.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance management system for a maintenance vehicle that manages the maintenance of a maintenance vehicle using a computer.

[0002]

2. Description of the Related Art Heretofore, it has become possible to estimate a maintenance vehicle and to use a computer to manage a maintenance work process. However, in order to determine the storage date when accepting maintenance reservations, the maintenance company
With reference to the maintenance management process management table shown in FIG. 4 displayed on the display screen of the computer, the date and time when warehousing can be accepted is determined in consultation with the customer.

[0003]

Problems to be Solved by the Invention Since the warehousing date is determined by the dialogue between the maintenance company staff and the customer, the customer must be within the working hours of the maintenance company staff. You must decide the date of receipt by telephone or interview. In addition, in order to determine the warehousing date, the person in charge of the maintenance company operates the computer to display the work process management table and visually confirms the date and time when warehousing is possible. There is a problem that this occurs. Further, in a conversation by telephone or the like, an error in information transmission between a person in charge of the maintenance company and a customer may occur.

An object of the present invention is to provide a maintenance management system for a maintenance vehicle that allows a customer to determine a storage date while interacting with a computer installed in a maintenance company.

[0005]

Means for Solving the Problems In order to achieve such an object, the invention according to claim 1 comprises an input means for inputting information, a date of entry and exit of a vehicle having received vehicle maintenance to and from a maintenance shop. Storage means for storing entry / exit information indicating entry / exit, a first information processing means for acquiring a maintenance period corresponding to the maintenance content, and an acquisition date obtained from the acquired maintenance period and entry date A second information processing means for determining an optimum storage date which satisfies a storage condition given for the storage time and a restriction on the maintenance shop side with reference to the storage and retrieval information stored in the storage means. Information processing means, and display means for displaying information, the maintenance information of the vehicle to be registered and inputting rare storage conditions are input from the input means, and a maintenance period is acquired by the first information processing means, The second information processing Means for obtaining a delivery date, displaying the optimum storage date obtained by the third information processing means on the display means, and selecting the optimum storage date and the optimum storage date and A reservation for maintenance is received by writing a delivery date determined from a maintenance period in the storage means.

According to a second aspect of the present invention, in the maintenance management system for a maintenance vehicle according to the first aspect, the input means and the display means are installed at each of a plurality of terminals, and the storage means and the first information processing are provided. Means, the second processing means, and the third information processing means are installed in a host computer, so that the plurality of terminals can register vehicle maintenance reservations in the host computer.

According to a third aspect of the present invention, in the maintenance management system for a maintenance vehicle according to the first aspect, a fourth information processing means for estimating a maintenance cost according to the maintenance content input from the input means is further provided. And displaying the obtained maintenance cost on the display means.

According to a fourth aspect of the present invention, in the maintenance management system for a maintenance vehicle according to the first aspect, when an instruction to change an optimal storage date is input from the input means, the third information processing means is configured to execute the third information processing means in advance. The optimal storage date is changed according to the determined change condition, and the changed optimal storage date is displayed on the display means.

According to a fifth aspect of the present invention, in the maintenance management system for a maintenance vehicle according to the first aspect, the storage condition is any one of a day, a day of the week, a week, and a month when the vehicle can be stored. To be

[0010]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows a system configuration of a maintenance management system for a maintenance vehicle according to an embodiment of the present invention. In FIG. 1, reference numeral 1 denotes a terminal for making a reservation registration / inquiry for vehicle maintenance, which is installed in various places such as a gas station and a family restaurant. As the terminal 1, a known device having a communication device for communicating with the host computer 2, a keyboard for inputting information, and a display device for displaying information can be used.

Reference numeral 2 denotes a host computer installed in a vehicle maintenance company, which estimates a vehicle maintenance and receives reservation registration in response to a customer inquiry. The host computer 2 is a known computer having a communication device for communicating with the terminal 1, an information storage device, an information processing device (CPU) for executing a program, and a memory for temporarily storing information processing data. Can be used.

In order to perform the warehouse management according to the present invention, the host computer 2 has a quotation / reservation program 11, a warehouse management program 12, a maintenance work process management program 13, and other vehicle data necessary for information processing. ,
Data 14 such as a table and a part price list is stored.

As the data relating to the storage management, a storage management table as shown in FIG.
Is stored in In the entry / exit management table of FIG. 4, four (A to D) vehicles can be accepted, and one (D) of them can be maintained for a short time. The line segments whose ends are indicated by arrows indicate the maintenance work period, and the arrows indicate entry and exit. Entry and exit is determined until time. Although the entry / exit management table of FIG. 4 is shown in the form of a diagram for convenience of explanation, the contents shown in FIG. 4 are stored in the storage device of the host computer 2 in numerical form.

In the present embodiment, when a reservation is registered (applied) from the terminal 1, the host computer 2 refers to the entry / exit management table to search for a date and time that matches the entry request from the customer. 1 and
It is characterized in that when the customer determines the storage date, the host computer 2 automatically updates the storage and retrieval table.

The system operation of such a warehouse management system will be described with reference to FIGS. 2 and 3. FIG. 2 shows a processing procedure of a program executed on the terminal 1 side. FIG. 3 shows a processing procedure of the storage management program 12 executed on the host computer 2 side.

When an estimate item in a menu displayed on the display screen of the terminal 1 is selected, an estimate / reservation program is executed by the host computer 11 and the terminal 1
Is displayed on the display screen. Here, when the customer enters the type of vehicle (vehicle name, year, etc.) and the details of maintenance (maintenance for vehicle inspection, replacement of specific parts, periodic inspection, etc.) from the keyboard of the terminal 1, the host computer 2 enters the type of vehicle. And tables (host computer 2)
), The number of days required for maintenance and the cost are called up and displayed on the terminal 1 as an estimate. The customer sees the estimate and issues a maintenance reservation instruction from the keyboard of the terminal 1. In addition, the customer inputs a request for storage. In the present embodiment, any of day designation, day designation, week interval designation, and month designation is possible (steps S100 → S110 in FIG. 2, steps S200 → S2 in FIG. 3).
10).

When the host computer 2 receives the storage request (step S210 in FIG. 3), the host computer 2 refers to the storage and retrieval management table in FIG. Determine day candidates (optimal storage date). This processing is related to the present invention and will be described in detail. For example, if the customer instructs June 1 as a warehouse request and applies for maintenance that requires several days (for example, two days) for maintenance, the host computer 2 sets the number of acceptable vehicles (each column) in the warehouse management table. AC
(Note: D is for short term only)). That is, assuming that June 1 is warehousing, adding two days of the maintenance period (the maintenance period calculated by the above estimation process) to the warehousing date gives June 3 as the scheduled warehousing date.

Therefore, an item column that has not been maintained between June 1 and June 3 is searched. In the item column of A, since the warehousing date is June 2 and the warehousing date is entered between June 1 and 3, the storage result of the unavailability of warehousing for A is determined by a simple numerical comparison. It is temporarily stored in a memory in the computer 2.

In the item column of B, since 15:00 on June 3 is the scheduled arrival date, it is possible to leave the warehouse before 15:00. Therefore, the host computer 2 subtracts the maintenance period 2 days from 15:00 on June 3 and
The day before 15:00 is temporarily stored in the internal memory as the warehousing period of the item column B.

Next, the host computer 2 checks the entry / exit status of the item column C. In the example of FIG. 4, on June 10, 9:
Since the maintenance is performed from 00 to 15:00 on June 12, the maintenance is possible from June 1 to June 3. Therefore, the host computer 2 stores the time range of the maximum of the range of the constraint described later in the item column C in the internal memory as the warehousing period.

In this embodiment, the maintenance system on the maintenance improvement side is predetermined as a constraint, and the items corresponding to the constraint are excluded from the above-mentioned warehousing possible date and time.

That is, with regard to holidays, the number of units that can be maintained is limited (appearingly, the item column is only A to B).

Do not store over the working hours. Therefore, for example, the time zone that can be stocked during one day,
It is between 8:00 and 21:00.

Taking into account such restrictions, the entry possible date and time of June 1 in the item column B is from 8:00 to 15:00.
, And the warehousing possible date and time on June 1 in the item column C is 8:00.
２１21: 00.

As described above, when the date is designated, whether or not entry is possible for each item column and the time zone when entry is possible are detected, and the host computer 2 determines the optimal entry date and time. This determination condition may be determined as appropriate according to the actual situation of the maintenance company, and may be specified in advance in a program.

For example, if the customer cannot enter the warehouse on the desired date, the shortest possible entrance date before and after the entrance is set as the optimal candidate. If there are two or more item columns that can be stored on the same day, the time when the disclosure time of the possible storage is earlier is set as the optimum storage time. In the present embodiment, the second candidate is, for example, a start time in the afternoon. Therefore, in the above-described example, the first candidate of the optimal warehousing time is determined to be 8:00, the second candidate is determined to be 1:00, and the host computer 2 displays 6 on the display screen of the terminal 1.
The first candidate and the second candidate for the month 1 are displayed. (Step S220 → S225 in FIG. 3).

Next, the case where any one of the day of the week, the period, and the month is designated will be described. For example, if a month is specified (the required maintenance period is 2 days), the entry / exit status of each item column is checked from the first day (1 day) of the entry / exit management table in FIG. Search the range of possible date and time. For example, in the item column A of FIG.
From 20:00, 21:00 on June 30 is obtained as the warehousing possible range. For the item column B, the period from 8:00 on June 1 to 8:00 to 15:00 on June 1;
19:00 on June 0, 15:00 on June 11 (1 on June 13)
5:00 to 2 days) is obtained as the warehousing possible range. For item column C, June 1 8:00 to June 8
Day 9:00 (June 10 9: 00-2nd) and June 1
A period from 15:00 on the 2nd to 21:00 on June 30 is obtained as a warehousing period.

When the earliest date and time are applied as the optimum candidate determination condition in the warehousing possible period thus obtained,
Comparing the above-mentioned warehousing period plural sets, June 1 8:
00 is obtained. In the present embodiment, the storage date and time (day and time) are determined even when the week and month are specified, but only the day may be determined.

The second candidate can be, for example, the day after the optimal candidate (first candidate). The first storage date / time candidate determined in this way and the second storage date / time candidate are transferred from the host computer 2 to the terminal 1 and displayed (step S120 in FIG. 2, step S2 in FIG. 3).
20 → S225). In this way, when the two storage date / time candidates are displayed on the terminal 1, the customer operates the keyboard of the terminal 1 to specify one of the two candidates or another storage time / date candidate (FIG. 2). Step S130). When the storage candidate date and time candidate is selected, the host computer 2 determines the delivery date and time by adding the maintenance shop period to the selected storage date and time. The obtained retrieval date and time are written together with the retrieval date and time into the retrieval and retrieval management table of FIG. 4, and the registration of the retrieval is completed (step S240 → S250 in FIG. 3). In addition, the registered storage date and time are displayed on the terminal 1 for confirmation (step S150 in FIG. 2).

On the other hand, when the customer requests the next candidate for the storage date and time (a request to change the optimal storage date) (step S in FIG. 2).
In the case of 130 → NO in S140), the host computer 2 determines the first candidate and the second candidate except for the candidates already displayed in the warehousing period stored in the internal memory. This determination criterion may be determined as appropriate for each maintenance company, but as an example, the time is delayed by one hour, half a day, or one day with respect to the first and second candidates, and a new first candidate is set. A second candidate can be determined. The new first candidate and the second candidate determined in this way are
And receives the customer's selection (step S2 in FIG. 3).
45 → S240). As described above, when the storage candidate date and time are updated and displayed on the terminal 1 and the customer's desired date and time are received, the storage date and the delivery date are determined in the same manner as described above, and the vehicle entry and exit management table is entered in the storage and retrieval management table. The maintenance registration is stored for reception (step S250 in FIG. 3).

The above is the reservation registration processing of the warehousing for normal maintenance. The same processing as described above is performed for short-term maintenance. However, in this case, the host computer 2 searches the item column D of the entry / exit management table to detect an entry possible period, and determines the optimal entry date (or entry date, time).
To determine.

The following embodiment can be carried out in addition to the above embodiment.

1) In the above-described embodiment, the maintenance cost, which is stored in the host computer 2 in advance, is displayed on the terminal 1 in accordance with the type of vehicle maintenance. The details of the maintenance to be performed may be subdivided in detail, the sum may be calculated according to the details, and the host computer 2 may perform the estimation.

Examples of the detailed items are as follows. Vehicle specification information, years of operation, mileage, daily use of the vehicle, use of holidays, use of heavy loads, and past maintenance history It is advisable to estimate the number of maintenance and the maintenance period in consideration of the parts life, modification items, necessary maintenance items, and the like.

2) In the above-described embodiment, the information is transmitted between the terminal 1 and the host computer 2 to perform the entry registration of the vehicle. This is because consideration is given to the fact that the customer himself / herself can register the vehicle at a remote location. However, when the warehouse is registered at the maintenance shop, the personal computer or the host computer itself uses the warehouse management system of the present invention. May be constructed. In this case, the input means may be realized by a keyboard or a mouse, and the display means may be realized by a display. The storage means may use a hard disk or a floppy disk, and the first to fourth information processing means are realized by a CPU in a personal computer or a host computer and a program executed by the CPU.

3) In the above-described embodiment, the customer is notified of the optimum storage date in the form of a date. However, as shown in FIG. Can be displayed on the terminal 1 and the customer can specify a desired day (or day and time) in the empty state using the keyboard or the mouse of the terminal 1. In this case, since the storage period in the host computer 2 has been detected, the period can be displayed in a specific color on the process chart, for example, to notify the customer of the storage period. Good.

4) In the above-described embodiment, the entry / exit management table is stored exclusively in a storage device in the host computer 2, for example, a hard disk storage device. May also be used.

5) In order to accept the maintenance reservation registration, information on the user (generally referred to as user information) is provided to the user such as the owner, the type of owner, the type of ownership, the basic use of the vehicle, the number of vehicles owned, and the like. Needless to say, relevant information) is input from the keyboard of the terminal 1. Moreover,
The payment method of the maintenance cost may be input from the terminal 1 to the host computer 2, and the information thus input may be stored in a storage device in the host computer 2 in association with the above-mentioned warehousing registration.

6) When the communication function between the terminal 1 and the host computer 2 is used, the customer can use the terminal 1 to determine whether or not a substitute car is required, the contents of picking up the car, and the method of delivering the car when leaving the car. Can be instructed to the host computer 2. These instructions may be printed out on the host computer 2 side by a printer or the like.

7) In the above-described embodiment, various known methods can be used for the form of communication between the host computer 2 and the terminal 1. For example, an intranet communication method using a dedicated line, a communication method using a public communication line such as the Internet, or the like can be used.

8) When the maintenance contents of the vehicle after the storage is changed or the delivery date is changed, the person in charge of the maintenance factory manually operates the host computer 2 and the delivery date in the storage and delivery management table. Can be changed.

[0043]

As described above, according to the first aspect of the present invention, when the customer inputs the maintenance contents from the input means,
The display means displays the optimum storage date in consideration of the maintenance period, and in response to the input of the confirmation of the customer, the optimum storage date and the delivery date determined from the optimum storage date are automatically registered in the storage means. Thereby, the customer himself / herself can use the computer (first to third computers).
The storage date can be determined while interacting with the information processing means.

Therefore, the customer can make a reservation for parking even outside the working hours of the person in charge of the maintenance shop company. Also,
Since voice information is not transmitted over telephones, etc.,
There is no mistake in the storage date.

According to the second and third aspects of the present invention, the terminal can be installed at a remote place, and the customer does not need to go to the maintenance shop. Further, the reservation of the storage date can be made in association with the maintenance estimate.

According to the fourth aspect of the present invention, since the estimation is also made based on the input maintenance contents, the customer can know the maintenance cost.

According to a fifth aspect of the present invention, a customer can select a day, a day, a week,
Since it is possible to support a request for storage such as a month, it is not necessary to follow a one-sided instruction from the maintenance shop, and a user-friendly response is possible.

[Brief description of the drawings]

FIG. 1 is a flowchart illustrating a system configuration according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating a processing procedure executed by a terminal 1;

FIG. 3 is a flowchart showing a processing procedure executed by a host computer 2.

FIG. 4 is an explanatory diagram illustrating an example of an entry / exit management table.

[Explanation of symbols]

 1 terminal 2 host computer

Claims (5)

[Claims] An input unit for inputting information; a storage unit for storing entry / exit information indicating entry / exit of a vehicle that has received vehicle maintenance to / from a maintenance shop indicating an entry date and an exit date; First information processing means for acquiring a corresponding maintenance period, second information processing means for acquiring a warehousing date from the acquired maintenance period and a warehousing date, a warehousing condition given for a warehousing time, and the maintenance shop A third information processing means for determining an optimal warehousing date that satisfies the restrictions on the side by referring to the warehousing information stored in the storage means, and a display means for displaying information, and a reservation from the input means. The maintenance contents of the vehicle to be registered and the condition of rare storage are inputted, the maintenance period is acquired by the first information processing means, the delivery date is acquired by the second information processing means, and the third information processing means is acquired. Acquired by The optimal storage date is displayed on the display means, and the optimal storage date and the optimal storage date and the delivery date determined from the maintenance period are written in the storage means in response to the confirmation input from the previous term input means, thereby making a reservation for maintenance. A maintenance management system for maintenance vehicles that receives registration. 2. The storage management system for a maintenance vehicle according to claim 1, wherein said input means and said display means are installed in each of a plurality of terminals, and said storage means, said first information processing means, and said second information processing means. A maintenance management system for a maintenance vehicle, characterized in that processing means and the third information processing means are installed in a host computer, so that the plurality of terminals can register vehicle maintenance reservations in the host computer. . 3. The storage management system for a maintenance vehicle according to claim 1, further comprising a fourth information processing means for estimating a maintenance cost according to the maintenance contents input from said input means. A maintenance management system for a maintenance vehicle, wherein the maintenance cost is displayed on the display means. 4. The storage management system for a maintenance vehicle according to claim 1, wherein when an instruction to change an optimum storage date is input from said input means, said third information processing means sets a predetermined change condition. A storage management system for a maintenance vehicle, characterized in that the optimum storage date is changed according to the following, and the changed optimum storage date is displayed on the display means. 5. The storage management system for a maintenance vehicle according to claim 1, wherein the storage condition includes a storage day, a day of the week, and a storage day.
A maintenance management system for a maintenance vehicle, which is designated by one of a week and a month.