JP2004249804A - Vehicle maintenance reservation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a vehicle maintenance reservation system capable of reducing labor for information input relating to vehicle maintenance reservation by users and receptionists and also increasing the operation rate of a maintenance shop. <P>SOLUTION: This vehicle maintenance reservation system comprises a schedule control DB1 accumulating time schedules for each vehicle maintenance pit, an operation item DB2 accumulating work details and work required times for each work item relating to vehicle maintenance, a user information DB3 accumulating information on users for each user, a control computer 4 controlling data input/output to/from each DB, and a terminal computer 5 connected to the control computer. In the schedule control DB, specific work items stored in the work item DB and specific users stored in the user information DB are stored, as reference information, for each work schedule divided between a work start time and a work end time. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation system for reserving vehicle maintenance at a garage or the like at the time of maintenance of a vehicle such as an automobile. It relates to a vehicle maintenance reservation system.
[0002]
[Prior art]
Conventionally, when a customer needs a vehicle inspection or maintenance, the customer directly calls a dealer having a maintenance shop, etc., confirms the date and time when maintenance is possible, and makes a reservation for maintenance. On the maintenance shop receiving reservations by telephone, the receptionist asks the customer for the date and time desired by the customer, and determines whether or not the vehicle maintenance pit (work area for vehicle maintenance) at the maintenance shop is available at that date and time. It is checked in a maintenance schedule table, and if there is a vacancy, the maintenance reservation content is entered at the corresponding date and time in the schedule table.
[0003]
In addition, with regard to the maintenance schedule, the receptionist asks the maintenance staff for the time required for the work related to the maintenance item requested by the customer, specifies the end time of the maintenance, and writes the expected end time in the schedule table. In addition to performing these tasks, the receptionist checks customer information such as the customer's name, contact information, vehicle number, etc. It is customary to input information related to vehicle maintenance together with confirmed customer information into a database in which information is stored.
[0004]
As described above, when accepting a vehicle maintenance reservation, the work of confirming the availability of a maintenance schedule, the work of confirming the time required for maintenance, and the work of inputting customer information, etc. occur simultaneously, and the receptionist Requires a great deal of labor to perform these operations smoothly.
[0005]
For example, if there is one hour of free time in the maintenance schedule, and the receptionist looks at the schedule table and makes a maintenance reservation at the corresponding time, later, the maintenance staff will request the time required for the maintenance. If it is pointed out that two hours are required, it is necessary to contact the customer again and reschedule the schedule. If it is pointed out that this is the required time for the operation, the vehicle maintenance pit is left empty for one hour in the latter half of the two hours, which hinders the effective use of the vehicle maintenance pit.
[0006]
Patent Document 1 below proposes a vehicle inspection order system using the Internet, and discloses that a vehicle inspection date and a vehicle inspection location are set using a network.
[0007]
[Patent Document 1]
JP-A-2002-269267
[0008]
However, according to Patent Document 1, the reservation of the vehicle inspection is managed on a daily basis, so that the capability of the maintenance shop cannot be fully utilized. For example, a vehicle inspection related to a vehicle inspection usually takes about one to two hours, so that the vehicle maintenance pit cannot be effectively used in daily management.
[0009]
In addition, when deciding the inspection date, the customer enters multiple inspection dates that the customer wants to inspect, and the service station staff selects the inspection date from the inspection dates. Is still separately managed manually.
[0010]
Further, the vehicle inspection order receiving system disclosed in Patent Document 1 relates to a vehicle inspection order receiving process, and does not disclose management of customer information or maintenance records at all. Because it is necessary to manage the software, the receptionist not only responds to the above-mentioned vehicle inspection order system, but also separates the vehicle inspection order system such as the vehicle inspection date and customer name separately for the management system using special software. It is necessary to input the same information as that described above, which not only requires a great deal of labor for input, but also may cause erroneous input.
[0011]
[Problems to be solved by the invention]
The present invention solves the above-mentioned problems, and provides a vehicle maintenance reservation system that enables a customer or receptionist to reduce the trouble of inputting information relating to vehicle maintenance reservations and to improve the operation rate of a maintenance shop. It is to be.
[0012]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, in the invention described in claim 1 of the present invention,
A schedule management database that stores the time schedule for each vehicle maintenance pit, a work item database that stores the work content and required work time for each work item related to vehicle maintenance, and a customer that stores information about the customer for each customer An information database, a control computer for controlling data input / output to each database, and a vehicle maintenance reservation system having a terminal computer connected to the control computer,
In the schedule management database, for each work schedule separated from the work start time to the work end time, the specific work items stored in the work item database and the specific customers stored in the customer information database must be stored in association with each other.
It is a vehicle maintenance reservation system characterized by the following.
[0013]
According to the first aspect of the present invention, the work item database and the customer information database are stored in association with the schedule management database that stores the time schedule for each vehicle maintenance pit. The information necessary for the vehicle maintenance reservation can be easily constituted only by associating the information of each database.
[0014]
As a result, for example, not only can the labor of inputting customer information be significantly reduced, but also the time required for work items can be input without confirming to a maintenance person, so that only the receptionist can always manage the schedule appropriately. It becomes possible to effectively use the vehicle maintenance pit.
[0015]
In addition, when displaying a schedule table using a schedule management database on a display screen of a display device provided in a terminal computer, a work item related to a specified work schedule can be input simply by inputting a work schedule. It is also possible to call up and display customer information from each database and to display it, so that a system can be widely shared not only by a receptionist but also by a person in charge of a maintenance shop such as a maintenance person.
[0016]
Further, in the invention according to claim 2, in the vehicle maintenance reservation system according to claim 1, by selecting a work start time and a work item from the terminal computer, a work required time corresponding to the selected work item is reduced. It is characterized in that it is extracted from the work item database, the work end time is determined by adding the required work time to the work start time, and stored in the schedule management database.
[0017]
According to the second aspect of the present invention, the work end time is automatically determined only by setting the work start time and the work item of the work schedule, so that the receptionist needs to confirm the required work time with the maintenance person. There is no, and efficient schedule setting can be performed only by the receptionist.
[0018]
According to the third aspect of the present invention, in the vehicle maintenance reservation system according to the first or second aspect, when selecting a work item from the terminal computer, the work item list stored in the work item database is pulled down. -It is characterized in that a menu is displayed on a display screen provided in the terminal computer, and a specific work item can be selected and set by selecting a specific work item from a pull-down menu.
[0019]
According to the third aspect of the present invention, in setting a work schedule, work items can be set from a pull-down menu, so that even a receptionist or a customer who does not have a high level of specialized knowledge like a maintenance person can do so. By using the terminal computer, it is possible to easily select a work item.
[0020]
According to a fourth aspect of the present invention, in the vehicle maintenance reservation system according to any one of the first to third aspects, information relating to a reservation receptionist or a maintenance person is input for each of the work schedules in the schedule management database. It is characterized in that it is possible.
[0021]
According to the invention of claim 4, when a reservation receptionist or a maintenance person related to the work schedule is input, it is easy to refer to the information related to the work schedule to inquire various contents to the person in charge. Not only has the advantage that the person in charge can be identified, but also, for example, in response to specific inquiries about the contents of maintenance before and after maintenance, the person in charge of maintenance can be identified, providing reliable information for customers. It becomes possible.
[0022]
In addition, since the required work time differs even for the same maintenance contents depending on the maintenance staff, the required work time accumulated in the work item database can be selected for each maintenance staff using the information on the maintenance staff. By doing so, it is possible to set a work schedule more suitable for the actual situation.
[0023]
In the invention according to claim 5, in the vehicle maintenance reservation system according to any one of claims 1 to 4, for a customer not stored in the customer information database, at least the customer name and the contact By inputting a vehicle name, the customer is added to the customer information database, and a work schedule for the customer can be input to the schedule management database.
[0024]
According to the invention of claim 5, even a new customer who is not stored in the customer information database can be easily added to the customer database simply by inputting the customer's name, contact information, and vehicle name. , It is possible to reduce the labor required for the reception work, and it is possible to eliminate the complexity of the input even when the customer inputs information.
[0025]
In the invention according to claim 6, in the vehicle maintenance reservation system according to any one of claims 1 to 5, a work item corresponding to the selected work item is selected by selecting the work item from the terminal computer. Is extracted from the work item database, a time zone having a free time equal to or more than the required work time is extracted from the schedule management database, and the extracted result is displayed on a display screen provided in the terminal computer, and the extracted result is displayed. It is characterized in that a desired time for vehicle maintenance work can be selected from inside.
[0026]
According to the invention of claim 6, by selecting a work item, a time slot that can be reserved is automatically extracted, so that it is possible to simplify the work of setting a reservation, and to efficiently use a spare time of a vehicle maintenance pit. It is possible to fill well, and the maintenance pit can be used effectively.
[0027]
It is also possible to specify a range of the time zone to be extracted in units of hours, days, weeks, or months, and to extract a time zone that meets conditions from the range. It is possible to set an appropriate maintenance reservation according to the request.
[0028]
According to a seventh aspect of the present invention, in the vehicle maintenance reservation system according to any one of the first to sixth aspects, the control computer and the terminal computer are connected to each other by means of the Internet or a local area network (LAN). It is characterized by being mutually connected via a network line.
[0029]
According to the invention of claim 7, it becomes possible for many users to use the vehicle maintenance reservation system in a decentralized manner by using the Internet or a LAN. Information can be shared among members in a unified manner, and the productivity of the entire maintenance shop can be increased.
[0030]
In addition, customers can use a terminal that can be connected to a network such as the Internet (such as a personal computer or a mobile terminal such as a mobile phone) to make maintenance reservations and confirm their contents, which is convenient for customers. Service can be provided.
[0031]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, preferred embodiments according to the present invention will be described.
[0032]
<Overall configuration of vehicle maintenance reservation system>
FIG. 1 is a diagram showing an overall configuration of a vehicle maintenance reservation system according to the present invention. In FIG. 1, reference numeral 1 denotes a database that manages a schedule for each maintenance pit for performing vehicle maintenance (hereinafter, “schedule management database”). 2), data related to work items for vehicle maintenance is accumulated, and specifically, a work item code, a work content, a work required time, which is a code assigned to each work item, and Work charges etc. are accumulated accordingly.
[0033]
Reference numeral 3 denotes a customer information database in which information relating to customers is stored. Specifically, the customer's name, contact information, address, vehicle name, vehicle number, vehicle registration date related to the vehicle inspection date, and vehicle maintenance history information Etc. are accumulated.
[0034]
In addition to storing each database in hardware provided separately as shown in FIG. 1, it is also possible to configure a database by providing each data file on the same hard disk.
[0035]
Reference numeral 4 denotes a control computer for controlling input / output of data to / from each of the schedule management database 1, the work item database 2, and the customer information database 3. Specific control contents will be described later in detail.
[0036]
Reference numeral 5 denotes a terminal computer, which can be connected to a control computer or directly connected to each database to display and input data necessary for the vehicle maintenance reservation system. A display device such as a CRT and a liquid crystal connected to a terminal computer is used.
[0037]
Reference numeral 7 denotes a terminal such as a mobile terminal such as a personal computer or a mobile phone which is used by a customer outside the maintenance shop or an internal employee of the vehicle maintenance reservation system via a network circuit 8 such as the Internet or a LAN. Is a WWW server capable of communicating with the device 9.
[0038]
The terminal device 9 can be provided with a function equivalent to that of the terminal computer 5, but it is desirable to limit the access function so as to enable the minimum necessary access from the viewpoint of security. .
[0039]
Next, the structure of each database will be described.
<Schedule management database>
FIG. 2 is a diagram showing the structure of the schedule management database.
In the schedule management database, a database relating to a schedule is created for each vehicle maintenance pit, and FIG. 2 shows extracted schedule data of a specific maintenance pit (Pit No. 1).
[0040]
Data items include:
"Management number" of the schedule (it can also be defined as a reservation number, in which case the number will be assigned when the reservation is accepted),
"Monday" scheduled for maintenance,
"Start time" / "End time" indicating the scheduled work time,
"Work item code" for specifying the work content (the same as the work item code stored in the work item database),
"Customer code" relating to the customer to be serviced (the same as the customer code stored in the customer information database),
"Maintenance personnel",
"Reservation receptionist",
"Parking" information to indicate whether the vehicle has been parked at the garage,
"Complete" information to indicate whether maintenance work has been completed,
"Cancel" information to enter information when the vehicle maintenance reservation is canceled, and
A "Remarks" field where a person who can enter data, such as a maintenance person or a reservation receptionist, can add a memo as needed.
Are provided respectively.
The data items are not limited to these, and needless to say, they can be deleted or added as needed.
[0041]
<Work item database>
FIG. 3 is a diagram showing the structure of the work item database.
Data items include:
Work item code assigned to each work item,
"Work content" that shows the work content in concrete sentences, etc.,
"Time required" to indicate the time required for work,
"Work charge" indicating the cost of work
and so on.
[0042]
The time required for the work can be expressed in a unit of time using a decimal point or in a unit of minute using an integer.
[0043]
In addition, it is possible to divide the work items as necessary according to the type of maintenance, such as charges that are always uniform regardless of the type and state of the vehicle and those that require separate material costs. .
[0044]
Further, to be precise, the required work time varies depending on the ability of the maintenance technician. Therefore, in order to manage a more accurate schedule, it is desirable to determine the required work time for each maintenance technician.
[0045]
For this purpose, it is possible to classify the work items in advance by classifying the abilities of the maintenance staff, but the average time required for the work is described in the work item database, and the maintenance staff described later is used. It is also possible to configure the system so that the service level of the service technician is also entered when setting It is.
[0046]
<Customer information database>
FIG. 4 is a diagram showing the structure of the customer information database.
As data items,
"Customer code" assigned to each customer or each customer's vehicle,
Customer ’s “name”
The customer contacts "phone", "address",
The vehicle name, vehicle registration number,
"Initial registration date" required to identify the vehicle inspection date,
"Maintenance history" indicating the status of maintenance related to the vehicle
and so on.
[0047]
In the maintenance history, a specific maintenance date and maintenance content can be entered, but from the data of the schedule management database, it is possible to enter a `` management number '' for specifying the past maintenance related to the vehicle. , Specific information relating to vehicle maintenance can be associated.
[0048]
<Data input method to database>
A method of inputting data to each database will be described.
As a data input method, a file in which each database is stored can be directly accessed and data can be input by the terminal computer 5, but a method using an input screen as shown in FIG. 5 is simpler. Data entry can be enabled.
[0049]
In order to use the input screen as shown in FIG. 5, items to be input are set in advance in the control computer 4 from the database, and when a signal related to an input screen display command is received from the terminal computer 5 or the like. This can be achieved by programming so that the input screen is displayed in a predetermined layout.
[0050]
After the operator inputs data from the terminal computer 5 or the like in accordance with the input screen displayed on the display device 6 or the like, the control computer 4 presses the “end” button as shown in FIG. The program is programmed so that the input data is transferred to a predetermined location of a corresponding item of each database by an operation of pressing with the key or input of an ENTER key.
[0051]
The input screen as shown in FIG. 5 is not limited to the one shown in FIG. 5, but may be in various forms such as for each database, for a reservation receptionist, for a maintenance staff, and for a customer. , The input items required for each can be appropriately set.
[0052]
As an input method, all items can be input by an operator such as a terminal computer. For example, a control computer such as “reservation number” or “reservation date” in FIG. It is also possible to configure so that the information possessed by is automatically processed and input.
[0053]
Further, when information stored in the database in advance, such as “customer code”, is specified, information corresponding to the customer code (“customer name”, “telephone number”, “vehicle name”, etc.) Can be read from a database and displayed on a display screen.
[0054]
For customers who do not have a "customer code" (the customer information is not stored in the customer information database), the contact screen such as "customer name" and "telephone number" is required for maintenance on the input screen as shown in FIG. By entering only the minimum necessary items such as the "vehicle name" that indicates the type of vehicle, the corresponding customer information is stored in the customer information database and a new "customer code" is automatically assigned. Thereafter, the control computer 4 can be programmed to enable input of information related to maintenance reservation such as setting of maintenance date and time.
[0055]
Thus, when a customer or a reservation receptionist inputs a reservation for a new customer, the vehicle maintenance reservation system can be used with a small amount of information input, and a highly convenient reservation system can be provided.
For the new customer, it is desirable that the missing information in the items of the customer information database can be input by a receptionist or the like when visiting a maintenance shop during maintenance.
[0056]
As shown in FIG. 5, by holding the inverted triangle ▼ mark on the right side of each item such as “reservation receptionist” and “maintenance contents (work item)” with a mouse pointer, a pull-down menu is displayed. It is also possible to enumerate the items that can be input, and to select and input necessary items from among them, thereby simplifying the input.
[0057]
In addition, when multiple items are input using the pull-down menu, the same pull-down menu can be arranged by arranging the same pull-down menu as in the item of “maintenance contents”. Can input information easily even by a person who does not have specialized knowledge such as maintenance contents, and the vehicle maintenance reservation system according to the present invention can be used by more employees and customers. To be done.
[0058]
<How to determine the maintenance date>
A method of determining a maintenance date and time when making a maintenance reservation will be described.
As a method of determining the maintenance date and time, the reservation receptionist displays a maintenance pit use status table (see FIG. 6; details will be described later) on the applicable date desired by the customer on the display device 6, and the work schedule is determined. There is a method of searching for a time zone that is not included, communicating the corresponding time zone to the customer, and prompting a selection.
[0059]
However, after determining the desired maintenance date and time with the customer, at the stage where the maintenance work time (work start time and work end time, or work start time and work required time) is entered by reservation, the length of the vacant time zone is reduced. In some cases, the reservation receptionist needs to search for available time while always keeping in mind the required work time for maintenance work. Become.
In addition, if the desired maintenance date spans multiple months, it is necessary to display the maintenance pit usage status table for multiple desired dates and take notes of the available time to respond to the customer. Become.
[0060]
In order to eliminate the complexity of the determination of the maintenance date and time, the present invention is configured to use the control computer 4 to extract a reservable time zone and display it on the display device 6.
[0061]
Specifically, there is also a method of specifying and inputting a period of a plurality of days or several days in addition to specifying and inputting only a “maintenance desired date” on an input screen as shown in FIG. , Or a range of months can be specified using units of months.) And
The data input to the “maintenance contents (work items)” is read, and the required time of the corresponding work items is extracted from the work item database using the data of the “maintenance contents”.
[0062]
Next, in the schedule management database, schedule data (start time and end time) relating to all the maintenance pits on the date corresponding to the data of the desired "maintenance desired date" is extracted from the schedule data. Calculate the free time zone.
[0063]
The method of calculating the idle time zone is as follows: for each month and day and for each maintenance pit, the first work start time from the start of work at the maintenance shop, the next work start time from each work end time, and the last Calculate the length of each time zone up to the closing time in.
Then, from the calculated free time slots, a time slot that is equal to or longer than the required work time is specified, and the start time and end time of the time slot corresponding to the specified free time slot are set in a reservable time slot (reserved time slot). Possible start time and end time.Each display is displayed in units of month, day, hour, and minute.).
The reservation receptionist determines the final maintenance schedule with the customer while looking at the reservable time zone displayed on the display device 5.
[0064]
In the case where the customer makes the above-mentioned reservation by himself, displaying a plurality of reservable time zones for each maintenance pit is rather confusion. Can be re-extracted, and only the start time of the reservable time zone can be displayed. Then, the customer selects and determines a convenient date and time from the display result, and sets the date and time as the reservation date and time.
[0065]
As a result, new maintenance reservations can be concentrated on maintenance pits with a tight schedule, and it can be guided to make reservations earlier in the vacant time zone. More pits can be secured. Therefore, even if a reservation for a maintenance work requiring a longer work required time is made later, a time zone that can sufficiently cope with the reservation can be secured.
[0066]
The present invention is not limited to the method described above, and it is also possible to re-extract the one having a longer time zone, and it is desirable to appropriately set the extraction conditions according to the management policy of the maintenance shop.
[0067]
When the reservation of the maintenance work is confirmed using the control computer 4, the work is completed based on the work start time and the required work time extracted from the data of the “maintenance contents (work items)”. The time can be determined, and the data of the item relating to the end time of the schedule management database can be automatically inputted. In this way, the control computer 4 can be effectively used, The configuration can be made so that the labor for the customer or the like to input various information can be appropriately reduced.
[0068]
<Maintenance pit use status table>
Next, the maintenance pit use status table shown in FIG. 6 will be described.
The maintenance pit use status table is created and displayed by the control computer 4 based on the schedule management database.
[0069]
For example, when a specific work day is specified from the terminal computer 5 and an output (print or screen display) of the maintenance pit use status table on the specific day is requested, data relating to the specific day is obtained from the schedule management data. ("Start time", "End time", "Work item code", and "Customer code", "Maintenance person" etc. may be added if necessary) for each maintenance pit. As shown in FIG. 6, the reservation work time is set as a time zone, and a column is divided for each maintenance pit and displayed on the display device 6.
[0070]
Also, in each time zone, a work item code is also displayed, so that a maintenance person or the like can easily understand the contents of the work.
If necessary, it is also possible to display information relating to the "maintenance technician" and information relating to the customer such as "customer code" and "customer name".
[0071]
Furthermore, by hovering the mouse pointer over the display of the work item code and the like, more detailed data that can be specified from the work item code and the like is extracted from the corresponding database and separately displayed in a balloon shape or the like. It is also possible. As a result, even a person who does not have specialized knowledge can understand the maintenance pit use situation table in more detail.
[0072]
Easily grasp the work progress status of each maintenance pit by changing the color and pattern of the time zone in the maintenance pit use status table based on the "entry" information and "completion" information in the schedule management database. Is also possible.
[0073]
In the maintenance pit utilization status table, the data column of the corresponding management number in the schedule management database is displayed by moving the mouse pointer to the displayed time zone (necessary as shown in FIG. 5). (Only data items may be displayed.) If the reserved customer's vehicle enters the warehouse, the required data can be entered in the “Received” column, and if the work is completed, the required data can be entered in the “Completed” column. it can.
[0074]
Further, in FIG. 6, the usage status of all the maintenance pits on a daily basis is displayed. However, the present invention is not limited to this, and the usage status of the maintenance pits on a weekly or monthly basis may be displayed.
In this case, the time axis of FIG. 6 may be changed from “hour” to “day”, and the number of maintenance reservations for each “day” may be displayed.
[0075]
The maintenance pit use status table shown in FIG. 6 is displayed by inputting a predetermined command such as display switching from the terminal computer, so that the color of the time zone is color-coded for each maintenance technician. Various applications are possible, such as a configuration in which schedule management for each user can be performed.
[0076]
It is also possible to display the use status of the maintenance pit on the display device 6 and to perform the work of inputting and correcting a maintenance person for each maintenance work reserved. Specifically, by pointing the mouse pointer to a specific work time zone in the usage status table, the data of the maintenance person column of the corresponding management number is called from the schedule management database and displayed, and the terminal computer 5 is used. Then, the maintenance person can be input and corrected.
[0077]
In this case, information relating to the skill level of the maintenance staff is also input (table data in which the skill level is specified for each maintenance staff is created in advance, and the corresponding data is obtained from the name of the maintenance staff. The ability level may be automatically read, so that when a maintenance person works, the required work time is (re) calculated and the length of the reserved time zone (average work required) It is also possible to change the end time of the schedule management database by changing or shortening the time) and change the length of the belt in the maintenance pit use status table.
[0078]
If the end time is changed and the subsequent reservation work and the time slot overlap, an error display is output on the display device 6 or the reservation data is automatically sent to another vacant maintenance pit in the same time slot. By performing the task of shifting the status, it is also possible to make the response more realistic.
[0079]
The vehicle maintenance reservation system according to the present invention described above is not limited to the use of a specific person such as a customer, a reservation receptionist, and a maintenance person.For example, a work charge column is added to a work item database, By configuring such that a maintenance person or the like can appropriately input material costs and the like, the system can also be used as a maintenance fee settlement system for an accounting person.
[0080]
In the above description, data input using the terminal computer 4 and a mouse has been mainly described. However, the present invention is not limited to these input methods, and a terminal connected to a network circuit, a keyboard, Various input methods such as a touch panel can be adopted.
[0081]
【The invention's effect】
As described above, according to the present invention, there is provided a vehicle maintenance reservation system that enables a customer or a receptionist to reduce the trouble of inputting information related to vehicle maintenance reservation and improve the operation rate of a maintenance shop. It is possible to do.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram showing the overall configuration of a vehicle maintenance reservation system.
FIG. 2 is an explanatory diagram showing a configuration of a schedule management database.
FIG. 3 is an explanatory diagram showing a configuration of a work item database.
FIG. 4 is an explanatory diagram showing a configuration of a customer information database.
FIG. 5 is an explanatory diagram showing an example of a data input screen.
FIG. 6 is an explanatory diagram showing a display example of a maintenance pit use status table.
[Explanation of symbols]
1 schedule management database
2 Work item database
3 Customer information database
4 Control computer
5 Computer for terminal
6 Display device
7 WWW server
8 Network circuit
9 Terminal

Claims (7)

A schedule management database that stores the time schedule for each vehicle maintenance pit, a work item database that stores the work content and required work time for each work item related to vehicle maintenance, and a customer that stores information about the customer for each customer An information database, a control computer for controlling data input / output to each database, and a vehicle maintenance reservation system having a terminal computer connected to the control computer,
In the schedule management database, for each work schedule separated from the work start time to the work end time, the specific work items stored in the work item database and the specific customers stored in the customer information database must be stored in association with each other. A vehicle maintenance reservation system characterized by the following. The vehicle maintenance reservation system according to claim 1,
By selecting the work start time and work items from the terminal computer, the required work time corresponding to the selected work items is extracted from the work item database, and the work is completed by adding the required work time to the work start time. A vehicle maintenance reservation system, wherein a time is determined and stored in a schedule management database. The vehicle maintenance reservation system according to claim 1 or 2,
When selecting a work item from the terminal computer, a list of work items stored in the work item database is displayed on a display screen provided in the terminal computer by a pull-down menu,
A vehicle maintenance reservation system wherein a specific work item can be selected and set by selecting a specific work item from the pull-down menu. The vehicle maintenance reservation system according to any one of claims 1 to 3,
A vehicle maintenance reservation system, wherein information relating to a reservation receptionist or a maintenance person can be input for each work schedule in the schedule management database. The vehicle maintenance reservation system according to any one of claims 1 to 4,
For customers who are not stored in the customer information database, the customer is added to the customer information database by entering at least the customer name, contact information, and vehicle name from the terminal computer, and the work schedule relating to the customer is stored in the schedule management database. A vehicle maintenance reservation system characterized in that it is possible to input a vehicle maintenance reservation. The vehicle maintenance reservation system according to any one of claims 1 to 5,
By selecting a work item from the terminal computer, the required work time corresponding to the selected work item is extracted from the work item database, and a time zone having a free time longer than the required work time is extracted from the schedule management database. A vehicle maintenance reservation system wherein the extraction result is displayed on a display screen provided in a terminal computer, and a desired time for vehicle maintenance work can be selected from the extraction result. The vehicle maintenance reservation system according to any one of claims 1 to 6,
A vehicle maintenance reservation system wherein the control computer and the terminal computer are mutually connected via a network line such as the Internet or a local area network.

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