HK1202960A1 - Customer assistance request system using smart device - Google Patents

Customer assistance request system using smart device

Info

Publication number
HK1202960A1
HK1202960A1 HK15103458.2A HK15103458A HK1202960A1 HK 1202960 A1 HK1202960 A1 HK 1202960A1 HK 15103458 A HK15103458 A HK 15103458A HK 1202960 A1 HK1202960 A1 HK 1202960A1
Authority
HK
Hong Kong
Prior art keywords
smart device
request system
assistance request
customer assistance
customer
Prior art date
Application number
HK15103458.2A
Other languages
English (en)
Chinese (zh)
Inventor
‧萬內斯特
‧霍爾
‧萊昂
‧拉斯班德
‧瑞裡漢
‧賽爾斯都
Original Assignee
Tyco Fire & Security Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tyco Fire & Security Gmbh filed Critical Tyco Fire & Security Gmbh
Publication of HK1202960A1 publication Critical patent/HK1202960A1/xx

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted
    • G06Q30/0617—Representative agent
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Accounting & Taxation (AREA)
  • Human Resources & Organizations (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Development Economics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)
  • Mobile Radio Communication Systems (AREA)
  • User Interface Of Digital Computer (AREA)
HK15103458.2A 2012-03-22 2015-04-08 Customer assistance request system using smart device HK1202960A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201261614159P 2012-03-22 2012-03-22
PCT/US2012/048811 WO2013141894A1 (en) 2012-03-22 2012-07-30 Customer assistance request system using smart device

Publications (1)

Publication Number Publication Date
HK1202960A1 true HK1202960A1 (en) 2015-10-09

Family

ID=46642633

Family Applications (1)

Application Number Title Priority Date Filing Date
HK15103458.2A HK1202960A1 (en) 2012-03-22 2015-04-08 Customer assistance request system using smart device

Country Status (9)

Country Link
US (1) US9053506B2 (ko)
EP (1) EP2828816B1 (ko)
KR (1) KR102052309B1 (ko)
CN (1) CN104321796B (ko)
AU (1) AU2012374030B2 (ko)
CA (1) CA2871413C (ko)
HK (1) HK1202960A1 (ko)
IN (1) IN2014DN08833A (ko)
WO (1) WO2013141894A1 (ko)

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US9196003B2 (en) * 2012-12-20 2015-11-24 Wal-Mart Stores, Inc. Pre-purchase feedback apparatus and method
US20140207614A1 (en) * 2013-01-18 2014-07-24 Tata Consultancy Services Limited Method and system for assisting customers in retail stores
US20140257926A1 (en) * 2013-03-11 2014-09-11 Tyco Fire & Security Gmbh Systems and methods for mobile point-of-sale process management
US8984080B1 (en) * 2013-04-09 2015-03-17 Kabam, Inc. Facilitating user configured assistance requests through a chat in a virtual space
US9332043B1 (en) 2013-04-12 2016-05-03 Kabam, Inc. System and method for facilitating user interaction with a virtual space through a graphical chat interface
US9641349B2 (en) * 2013-04-22 2017-05-02 Salesforce.Com, Inc. Systems and methods of viral enablement of features by peer-to-peer connection
AU2014256850B2 (en) * 2013-05-31 2017-05-25 Between The Flags (Aust) Pty Ltd A retail system
US10963906B2 (en) 2013-10-21 2021-03-30 Transform Sr Brands Llc Method and system for optimizing value of consumer offers
US10963951B2 (en) 2013-11-14 2021-03-30 Ebay Inc. Shopping trip planner
US20150178731A1 (en) * 2013-12-20 2015-06-25 Ncr Corporation Mobile device assisted service
WO2016040888A1 (en) * 2014-09-11 2016-03-17 Zirx Technologies, Inc. System and method to facilitate on-demand parking
KR102271811B1 (ko) * 2014-10-22 2021-07-01 삼성전자주식회사 전자장치 및 전자장치의 컨텐트 제어 방법
US20180099846A1 (en) 2015-03-06 2018-04-12 Wal-Mart Stores, Inc. Method and apparatus for transporting a plurality of stacked motorized transport units
US10071891B2 (en) 2015-03-06 2018-09-11 Walmart Apollo, Llc Systems, devices, and methods for providing passenger transport
CN104680956A (zh) * 2015-03-13 2015-06-03 深圳奥特风科技有限公司 自助电子解说方法和系统
US20160275914A1 (en) * 2015-03-19 2016-09-22 Panasonic Intellectual Property Management Co., Ltd. Display control device and display control system
WO2016179250A2 (en) * 2015-05-05 2016-11-10 Invue Security Products Inc. Wireless beacon tracking system for merchandise security
CN105100190B (zh) * 2015-05-21 2019-05-10 小米科技有限责任公司 对账户与设备的控制关系进行管理的方法、装置和系统
US20170132682A1 (en) * 2015-11-05 2017-05-11 Wal-Mart Stores, Inc. Method and Apparatus to Automatically Provide Associate Assistance to a Customer
US10572923B2 (en) 2016-02-16 2020-02-25 Walmart Apollo, Llc Physical shopping with physical and/or virtualized customer assistance
CN105976446A (zh) * 2016-05-06 2016-09-28 上海展汇信息科技有限公司 一种基于智能胸牌的会展方法及系统
MX2017011354A (es) * 2016-09-07 2018-09-21 Walmart Apollo Llc Sistemas, dispositivos y metodos de audio en tienda.
WO2019028170A1 (en) * 2017-08-01 2019-02-07 Cubic Corporation PROXIMITY ASSISTED CONTINUOUS SERVICE (PASS)
WO2019028370A1 (en) * 2017-08-04 2019-02-07 Walmart Apollo, Llc DISTRIBUTED RECONNAISSANCE FEEDBACK ACQUISITION SYSTEM
US11436547B2 (en) 2018-04-23 2022-09-06 Bank Of America Corporation Wearable device for operational compliance
US20200394628A1 (en) * 2019-06-12 2020-12-17 Toshiba Tec Kabushiki Kaisha Store clerk call system and store clerk call processing method
US11289194B1 (en) * 2019-08-27 2022-03-29 Hill-Rom Services, Inc. Modular location engine for tracking the locations of assets in a clinical environment
US11317246B1 (en) 2019-08-27 2022-04-26 Hill-Rom Services, Inc. Flexible mesh network for locating assets in a clinical environment
US11309084B1 (en) 2019-08-30 2022-04-19 Hill-Rom Services, Inc. Intelligent location estimation for assets in clinical environments
EP4122181A1 (en) 2020-03-20 2023-01-25 Responsive Acoustics GmbH Apparatus and methods for converting status information from internet of things (iot) devices into action announcements for task-based groups
JP2022139942A (ja) * 2021-03-12 2022-09-26 株式会社リコー 情報処理装置、情報処理システム、情報処理方法及びプログラム
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Also Published As

Publication number Publication date
AU2012374030A1 (en) 2014-11-06
CN104321796B (zh) 2018-08-17
IN2014DN08833A (ko) 2015-05-22
AU2012374030B2 (en) 2017-01-19
US9053506B2 (en) 2015-06-09
US20130254304A1 (en) 2013-09-26
CN104321796A (zh) 2015-01-28
WO2013141894A1 (en) 2013-09-26
EP2828816A1 (en) 2015-01-28
EP2828816B1 (en) 2018-03-21
KR20150000485A (ko) 2015-01-02
CA2871413A1 (en) 2013-09-26
CA2871413C (en) 2019-11-12
KR102052309B1 (ko) 2019-12-05

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