IN2014DN08833A - - Google Patents

Info

Publication number
IN2014DN08833A
IN2014DN08833A IN8833DEN2014A IN2014DN08833A IN 2014DN08833 A IN2014DN08833 A IN 2014DN08833A IN 8833DEN2014 A IN8833DEN2014 A IN 8833DEN2014A IN 2014DN08833 A IN2014DN08833 A IN 2014DN08833A
Authority
IN
India
Prior art keywords
responder
request message
assistance request
response
availability inquiry
Prior art date
Application number
Inventor
Nancy Lee Van Nest
Stewart E Hall
Gustavo Leon
Paul Brent Rasband
Timothy J Relihan
David M Salcedo
Original Assignee
Tyco Fire & Security Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tyco Fire & Security Gmbh filed Critical Tyco Fire & Security Gmbh
Publication of IN2014DN08833A publication Critical patent/IN2014DN08833A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Electronic shopping [e-shopping] using intermediate agents
    • G06Q30/0617—Representative agent
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Accounting & Taxation (AREA)
  • Human Resources & Organizations (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Development Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

A method and computer for responding to an assistance request message. An assistance request message from a requester mobile device associated with a requester is received at a response computer. The assistance request message includes at least one input parameter. A responder is determined from multiple potential responders to respond to the assistance request message. The responder is associated with responder data corresponding to the at least one input parameter. An availability inquiry message to a responder device associated with the responder is transmitted. A response to the availability inquiry message is received from the responder device. When the response to the availability inquiry message indicates that the responder is available to respond to the assistance request message the requester mobile device is notified that the responder is available.
IN8833DEN2014 2012-03-22 2012-07-30 IN2014DN08833A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201261614159P 2012-03-22 2012-03-22
PCT/US2012/048811 WO2013141894A1 (en) 2012-03-22 2012-07-30 Customer assistance request system using smart device

Publications (1)

Publication Number Publication Date
IN2014DN08833A true IN2014DN08833A (en) 2015-05-22

Family

ID=46642633

Family Applications (1)

Application Number Title Priority Date Filing Date
IN8833DEN2014 IN2014DN08833A (en) 2012-03-22 2012-07-30

Country Status (8)

Country Link
US (1) US9053506B2 (en)
EP (1) EP2828816B1 (en)
KR (1) KR102052309B1 (en)
CN (1) CN104321796B (en)
AU (1) AU2012374030B2 (en)
CA (1) CA2871413C (en)
IN (1) IN2014DN08833A (en)
WO (1) WO2013141894A1 (en)

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US20190045025A1 (en) * 2017-08-04 2019-02-07 Walmart Apollo, Llc Distributed Recognition Feedback Acquisition System
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US11317246B1 (en) 2019-08-27 2022-04-26 Hill-Rom Services, Inc. Flexible mesh network for locating assets in a clinical environment
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Also Published As

Publication number Publication date
EP2828816B1 (en) 2018-03-21
CA2871413A1 (en) 2013-09-26
CN104321796B (en) 2018-08-17
KR102052309B1 (en) 2019-12-05
AU2012374030B2 (en) 2017-01-19
US20130254304A1 (en) 2013-09-26
AU2012374030A1 (en) 2014-11-06
CN104321796A (en) 2015-01-28
EP2828816A1 (en) 2015-01-28
CA2871413C (en) 2019-11-12
KR20150000485A (en) 2015-01-02
US9053506B2 (en) 2015-06-09
WO2013141894A1 (en) 2013-09-26
HK1202960A1 (en) 2015-10-09

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