HK1202960A1 - Customer assistance request system using smart device - Google Patents

Customer assistance request system using smart device

Info

Publication number
HK1202960A1
HK1202960A1 HK15103458.2A HK15103458A HK1202960A1 HK 1202960 A1 HK1202960 A1 HK 1202960A1 HK 15103458 A HK15103458 A HK 15103458A HK 1202960 A1 HK1202960 A1 HK 1202960A1
Authority
HK
Hong Kong
Prior art keywords
smart device
request system
assistance request
customer assistance
customer
Prior art date
Application number
HK15103458.2A
Other languages
English (en)
Chinese (zh)
Inventor
‧萬內斯特
‧霍爾
‧萊昂
‧拉斯班德
‧瑞裡漢
‧賽爾斯都
Original Assignee
Tyco Fire & Security Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tyco Fire & Security Gmbh filed Critical Tyco Fire & Security Gmbh
Publication of HK1202960A1 publication Critical patent/HK1202960A1/xx

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted
    • G06Q30/0617—Representative agent
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Accounting & Taxation (AREA)
  • Human Resources & Organizations (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)
  • Mobile Radio Communication Systems (AREA)
  • User Interface Of Digital Computer (AREA)
HK15103458.2A 2012-03-22 2015-04-08 Customer assistance request system using smart device HK1202960A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201261614159P 2012-03-22 2012-03-22
PCT/US2012/048811 WO2013141894A1 (fr) 2012-03-22 2012-07-30 Système de demande d'assistance au client utilisant un dispositif intelligent

Publications (1)

Publication Number Publication Date
HK1202960A1 true HK1202960A1 (en) 2015-10-09

Family

ID=46642633

Family Applications (1)

Application Number Title Priority Date Filing Date
HK15103458.2A HK1202960A1 (en) 2012-03-22 2015-04-08 Customer assistance request system using smart device

Country Status (9)

Country Link
US (1) US9053506B2 (fr)
EP (1) EP2828816B1 (fr)
KR (1) KR102052309B1 (fr)
CN (1) CN104321796B (fr)
AU (1) AU2012374030B2 (fr)
CA (1) CA2871413C (fr)
HK (1) HK1202960A1 (fr)
IN (1) IN2014DN08833A (fr)
WO (1) WO2013141894A1 (fr)

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CN105431872A (zh) * 2013-05-31 2016-03-23 旗帜间（奥斯特）私人有限公司 零售系统
US10963906B2 (en) 2013-10-21 2021-03-30 Transform Sr Brands Llc Method and system for optimizing value of consumer offers
US10963951B2 (en) 2013-11-14 2021-03-30 Ebay Inc. Shopping trip planner
US20150178731A1 (en) * 2013-12-20 2015-06-25 Ncr Corporation Mobile device assisted service
WO2016040888A1 (fr) * 2014-09-11 2016-03-17 Zirx Technologies, Inc. Système et procédé destinés à faciliter le stationnement à la demande
KR102271811B1 (ko) * 2014-10-22 2021-07-01 삼성전자주식회사 전자장치 및 전자장치의 컨텐트 제어 방법
US9534906B2 (en) 2015-03-06 2017-01-03 Wal-Mart Stores, Inc. Shopping space mapping systems, devices and methods
US20180099846A1 (en) 2015-03-06 2018-04-12 Wal-Mart Stores, Inc. Method and apparatus for transporting a plurality of stacked motorized transport units
CN104680956A (zh) * 2015-03-13 2015-06-03 深圳奥特风科技有限公司 自助电子解说方法和系统
US20160275914A1 (en) * 2015-03-19 2016-09-22 Panasonic Intellectual Property Management Co., Ltd. Display control device and display control system
WO2016179250A2 (fr) * 2015-05-05 2016-11-10 Invue Security Products Inc. Système de repérage de balise sans fil destiné à la sécurité des marchandises
CN105100190B (zh) * 2015-05-21 2019-05-10 小米科技有限责任公司 对账户与设备的控制关系进行管理的方法、装置和系统
WO2017079015A1 (fr) * 2015-11-05 2017-05-11 Wal-Mart Stores, Inc. Procédé et appareil pour fournir automatiquement une assistance d'associé à un client
US10572923B2 (en) 2016-02-16 2020-02-25 Walmart Apollo, Llc Physical shopping with physical and/or virtualized customer assistance
CN105976446A (zh) * 2016-05-06 2016-09-28 上海展汇信息科技有限公司 一种基于智能胸牌的会展方法及系统
MX2017011354A (es) * 2016-09-07 2018-09-21 Walmart Apollo Llc Sistemas, dispositivos y metodos de audio en tienda.
WO2019028170A1 (fr) * 2017-08-01 2019-02-07 Cubic Corporation Service continu assisté par proximité (pass)
WO2019028370A1 (fr) * 2017-08-04 2019-02-07 Walmart Apollo, Llc Système d'acquisition de rétroaction de reconnaissance distribuée
US20190325372A1 (en) 2018-04-23 2019-10-24 Bank Of America Corporation Wearable device for regulatory compliance logging and co-localization
US20200394628A1 (en) * 2019-06-12 2020-12-17 Toshiba Tec Kabushiki Kaisha Store clerk call system and store clerk call processing method
US11289194B1 (en) * 2019-08-27 2022-03-29 Hill-Rom Services, Inc. Modular location engine for tracking the locations of assets in a clinical environment
US11317246B1 (en) 2019-08-27 2022-04-26 Hill-Rom Services, Inc. Flexible mesh network for locating assets in a clinical environment
US11309084B1 (en) 2019-08-30 2022-04-19 Hill-Rom Services, Inc. Intelligent location estimation for assets in clinical environments
EP4122181A1 (fr) 2020-03-20 2023-01-25 Responsive Acoustics GmbH Appareil et procédés permettant de convertir des informations d'état provenant de dispositifs de l'internet des objets (ido) en annonces d'action pour des groupes basés sur des tâches
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Also Published As

Publication number Publication date
CN104321796B (zh) 2018-08-17
CA2871413C (fr) 2019-11-12
US20130254304A1 (en) 2013-09-26
EP2828816B1 (fr) 2018-03-21
CN104321796A (zh) 2015-01-28
AU2012374030B2 (en) 2017-01-19
AU2012374030A1 (en) 2014-11-06
WO2013141894A1 (fr) 2013-09-26
EP2828816A1 (fr) 2015-01-28
KR102052309B1 (ko) 2019-12-05
IN2014DN08833A (fr) 2015-05-22
CA2871413A1 (fr) 2013-09-26
KR20150000485A (ko) 2015-01-02
US9053506B2 (en) 2015-06-09

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