FR2847052A1 - Procede et systeme d'assistance technique a distance. - Google Patents
Procede et systeme d'assistance technique a distance.Info
- Publication number
- FR2847052A1 FR2847052A1 FR0213973A FR0213973A FR2847052A1 FR 2847052 A1 FR2847052 A1 FR 2847052A1 FR 0213973 A FR0213973 A FR 0213973A FR 0213973 A FR0213973 A FR 0213973A FR 2847052 A1 FR2847052 A1 FR 2847052A1
- Authority
- FR
- France
- Prior art keywords
- instruction codes
- visual
- image
- technical support
- sent
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
-
- G—PHYSICS
- G02—OPTICS
- G02B—OPTICAL ELEMENTS, SYSTEMS OR APPARATUS
- G02B27/00—Optical systems or apparatus not provided for by any of the groups G02B1/00 - G02B26/00, G02B30/00
- G02B27/01—Head-up displays
- G02B27/017—Head mounted
Landscapes
- Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Human Resources & Organizations (AREA)
- Tourism & Hospitality (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Educational Administration (AREA)
- Game Theory and Decision Science (AREA)
- General Business, Economics & Management (AREA)
- Development Economics (AREA)
- Theoretical Computer Science (AREA)
- Optics & Photonics (AREA)
- Telephonic Communication Services (AREA)
- Debugging And Monitoring (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
La présente invention concerne un procédé et un système d'assistance technique à distance pour la surveillance, l'installation, la réparation, la maintenance et/ou la modification d'équipements distants d'un centre d'assistance technique. Selon l'invention, on transmet une image de l'équipement à dépanner au centre d'assistance technique (20) et celui-ci renvoie des codes d'instruction se rapportant à des instructions visuelles ou sonores préenregistrées dans une unité (11) présente sur le site de l'équipement à dépanner. Ces instructions visuelles ou sonores décrivent des opérations à effectuer sur l'équipement.
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FR0213973A FR2847052B1 (fr) | 2002-11-08 | 2002-11-08 | Procede et systeme d'assistance technique a distance. |
AU2003292318A AU2003292318A1 (en) | 2002-11-08 | 2003-11-04 | Method and system for remote technical assistance |
PCT/FR2003/003272 WO2004044803A1 (fr) | 2002-11-08 | 2003-11-04 | Procede et systeme d'assistance technique a distance |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FR0213973A FR2847052B1 (fr) | 2002-11-08 | 2002-11-08 | Procede et systeme d'assistance technique a distance. |
Publications (2)
Publication Number | Publication Date |
---|---|
FR2847052A1 true FR2847052A1 (fr) | 2004-05-14 |
FR2847052B1 FR2847052B1 (fr) | 2005-01-28 |
Family
ID=32116457
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
FR0213973A Expired - Fee Related FR2847052B1 (fr) | 2002-11-08 | 2002-11-08 | Procede et systeme d'assistance technique a distance. |
Country Status (3)
Country | Link |
---|---|
AU (1) | AU2003292318A1 (fr) |
FR (1) | FR2847052B1 (fr) |
WO (1) | WO2004044803A1 (fr) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
FR2917195A1 (fr) * | 2007-06-07 | 2008-12-12 | 4Dconcept Soc Par Actions Simp | Systeme autonome d'assistance technique. |
Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE19844301A1 (de) * | 1998-09-17 | 2000-03-23 | Hertz Inst Heinrich | Tragbares multifunktionales Breitbandkommunikationsgerät |
US6046712A (en) * | 1996-07-23 | 2000-04-04 | Telxon Corporation | Head mounted communication system for providing interactive visual communications with a remote system |
WO2001069419A1 (fr) * | 2000-03-14 | 2001-09-20 | Elion Information Technology Co., Ltd. | Systeme et procede de fourniture d'informations de diagnostic/reparation pour des vehicules au moyen d'un service offert sur internet |
US20020022984A1 (en) * | 2000-08-07 | 2002-02-21 | Daniel Cecil M. | Computerized method and system for guiding service personnel to select a preferred work site for servicing transportation equipment |
WO2002023873A1 (fr) * | 2000-09-15 | 2002-03-21 | Raoul Parienti | Dispositif destine a ameliorer l'acces a internet au moyen d'un telephone mobile mettant en oeuvre une paire de lunettes a matrice et un ecran tactile defilant |
US20020156692A1 (en) * | 2001-04-20 | 2002-10-24 | Squeglia Mark R. | Method and system for managing supply of replacement parts of a piece of equipment |
-
2002
- 2002-11-08 FR FR0213973A patent/FR2847052B1/fr not_active Expired - Fee Related
-
2003
- 2003-11-04 AU AU2003292318A patent/AU2003292318A1/en not_active Abandoned
- 2003-11-04 WO PCT/FR2003/003272 patent/WO2004044803A1/fr not_active Application Discontinuation
Patent Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6046712A (en) * | 1996-07-23 | 2000-04-04 | Telxon Corporation | Head mounted communication system for providing interactive visual communications with a remote system |
DE19844301A1 (de) * | 1998-09-17 | 2000-03-23 | Hertz Inst Heinrich | Tragbares multifunktionales Breitbandkommunikationsgerät |
WO2001069419A1 (fr) * | 2000-03-14 | 2001-09-20 | Elion Information Technology Co., Ltd. | Systeme et procede de fourniture d'informations de diagnostic/reparation pour des vehicules au moyen d'un service offert sur internet |
US20020022984A1 (en) * | 2000-08-07 | 2002-02-21 | Daniel Cecil M. | Computerized method and system for guiding service personnel to select a preferred work site for servicing transportation equipment |
WO2002023873A1 (fr) * | 2000-09-15 | 2002-03-21 | Raoul Parienti | Dispositif destine a ameliorer l'acces a internet au moyen d'un telephone mobile mettant en oeuvre une paire de lunettes a matrice et un ecran tactile defilant |
US20020156692A1 (en) * | 2001-04-20 | 2002-10-24 | Squeglia Mark R. | Method and system for managing supply of replacement parts of a piece of equipment |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
FR2917195A1 (fr) * | 2007-06-07 | 2008-12-12 | 4Dconcept Soc Par Actions Simp | Systeme autonome d'assistance technique. |
Also Published As
Publication number | Publication date |
---|---|
WO2004044803A1 (fr) | 2004-05-27 |
FR2847052B1 (fr) | 2005-01-28 |
AU2003292318A1 (en) | 2004-06-03 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
CD | Change of name or company name | ||
CJ | Change in legal form | ||
TP | Transmission of property |
Owner name: EUROSCRIPT SYSTEMS, FR Effective date: 20140410 |
|
ST | Notification of lapse |
Effective date: 20160729 |