FI971143A0 - A method for structuring call handling and a call center system for telephone traffic - Google Patents
A method for structuring call handling and a call center system for telephone trafficInfo
- Publication number
- FI971143A0 FI971143A0 FI971143A FI971143A FI971143A0 FI 971143 A0 FI971143 A0 FI 971143A0 FI 971143 A FI971143 A FI 971143A FI 971143 A FI971143 A FI 971143A FI 971143 A0 FI971143 A0 FI 971143A0
- Authority
- FI
- Finland
- Prior art keywords
- call
- structuring
- center system
- telephone traffic
- call center
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
- H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
- H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
- H04Q3/54575—Software application
- H04Q3/54583—Software development, e.g. procedural, object oriented, software generation, software testing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
- H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
- H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
- H04Q3/54508—Configuration, initialisation
- H04Q3/54525—Features introduction
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13057—Object-oriented software
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Exchange Systems With Centralized Control (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
- Computer And Data Communications (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
SE9403130A SE503394C2 (en) | 1994-09-19 | 1994-09-19 | Procedure for structuring call processing and switching systems for telephony with tethering |
PCT/SE1995/001027 WO1996009729A1 (en) | 1994-09-19 | 1995-09-12 | A method to structure call processing and a call processing switching system for telephony |
Publications (2)
Publication Number | Publication Date |
---|---|
FI971143A0 true FI971143A0 (en) | 1997-03-18 |
FI971143A FI971143A (en) | 1997-05-19 |
Family
ID=20395285
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
FI971143A FI971143A (en) | 1994-09-19 | 1997-03-18 | A method for structuring call handling and a call center system for telephone traffic |
Country Status (11)
Country | Link |
---|---|
EP (1) | EP0782811A1 (en) |
JP (1) | JPH10505983A (en) |
KR (1) | KR100364217B1 (en) |
CN (1) | CN1082320C (en) |
AU (1) | AU691667B2 (en) |
CA (1) | CA2197983A1 (en) |
FI (1) | FI971143A (en) |
MX (1) | MX9701999A (en) |
NO (1) | NO971162L (en) |
SE (1) | SE503394C2 (en) |
WO (1) | WO1996009729A1 (en) |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0470415B1 (en) * | 1990-08-09 | 1999-06-09 | Siemens Business Communication Systems, Inc. (a Delaware corp.) | Call tagging user information in a telephonic environment |
FR2679348B1 (en) * | 1991-07-16 | 1993-10-08 | Alcatel Cit | SOFTWARE STRUCTURE FOR INFORMATION PROCESSING SYSTEM. |
FR2679350B1 (en) * | 1991-07-16 | 1995-06-23 | Cit Alcatel | SOFTWARE STRUCTURE FOR A DATA PROCESSING SYSTEM, ESPECIALLY FOR A TELECOMMUNICATIONS SYSTEM. |
US5218632A (en) * | 1991-10-16 | 1993-06-08 | Telefonaktiebolaget L M Ericsson | Flexible call detail recording system |
-
1994
- 1994-09-19 SE SE9403130A patent/SE503394C2/en not_active IP Right Cessation
-
1995
- 1995-09-12 WO PCT/SE1995/001027 patent/WO1996009729A1/en not_active Application Discontinuation
- 1995-09-12 MX MX9701999A patent/MX9701999A/en not_active Application Discontinuation
- 1995-09-12 AU AU35802/95A patent/AU691667B2/en not_active Ceased
- 1995-09-12 EP EP95932985A patent/EP0782811A1/en not_active Withdrawn
- 1995-09-12 CN CN95195156A patent/CN1082320C/en not_active Expired - Fee Related
- 1995-09-12 KR KR1019970701705A patent/KR100364217B1/en not_active IP Right Cessation
- 1995-09-12 CA CA 2197983 patent/CA2197983A1/en not_active Abandoned
- 1995-09-12 JP JP8510794A patent/JPH10505983A/en active Pending
-
1997
- 1997-03-13 NO NO971162A patent/NO971162L/en not_active Application Discontinuation
- 1997-03-18 FI FI971143A patent/FI971143A/en unknown
Also Published As
Publication number | Publication date |
---|---|
CA2197983A1 (en) | 1996-03-28 |
AU691667B2 (en) | 1998-05-21 |
SE9403130D0 (en) | 1994-09-19 |
AU3580295A (en) | 1996-04-09 |
KR100364217B1 (en) | 2003-02-11 |
FI971143A (en) | 1997-05-19 |
CN1082320C (en) | 2002-04-03 |
SE503394C2 (en) | 1996-06-03 |
EP0782811A1 (en) | 1997-07-09 |
WO1996009729A1 (en) | 1996-03-28 |
NO971162L (en) | 1997-05-15 |
MX9701999A (en) | 1997-06-28 |
SE9403130L (en) | 1996-03-20 |
NO971162D0 (en) | 1997-03-13 |
JPH10505983A (en) | 1998-06-09 |
CN1158205A (en) | 1997-08-27 |
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