FI971143A - A method for structuring call handling and a call center system for telephone traffic - Google Patents

A method for structuring call handling and a call center system for telephone traffic Download PDF

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Publication number
FI971143A
FI971143A FI971143A FI971143A FI971143A FI 971143 A FI971143 A FI 971143A FI 971143 A FI971143 A FI 971143A FI 971143 A FI971143 A FI 971143A FI 971143 A FI971143 A FI 971143A
Authority
FI
Finland
Prior art keywords
call
structuring
center system
telephone traffic
call center
Prior art date
Application number
FI971143A
Other languages
Finnish (fi)
Swedish (sv)
Other versions
FI971143A0 (en
Inventor
Mikael Per Erik Kilhage
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Publication of FI971143A0 publication Critical patent/FI971143A0/en
Publication of FI971143A publication Critical patent/FI971143A/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
    • H04Q3/54575—Software application
    • H04Q3/54583—Software development, e.g. procedural, object oriented, software generation, software testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
    • H04Q3/54508—Configuration, initialisation
    • H04Q3/54525—Features introduction
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13057—Object-oriented software
FI971143A 1994-09-19 1997-03-18 A method for structuring call handling and a call center system for telephone traffic FI971143A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
SE9403130A SE503394C2 (en) 1994-09-19 1994-09-19 Procedure for structuring call processing and switching systems for telephony with tethering
PCT/SE1995/001027 WO1996009729A1 (en) 1994-09-19 1995-09-12 A method to structure call processing and a call processing switching system for telephony

Publications (2)

Publication Number Publication Date
FI971143A0 FI971143A0 (en) 1997-03-18
FI971143A true FI971143A (en) 1997-05-19

Family

ID=20395285

Family Applications (1)

Application Number Title Priority Date Filing Date
FI971143A FI971143A (en) 1994-09-19 1997-03-18 A method for structuring call handling and a call center system for telephone traffic

Country Status (11)

Country Link
EP (1) EP0782811A1 (en)
JP (1) JPH10505983A (en)
KR (1) KR100364217B1 (en)
CN (1) CN1082320C (en)
AU (1) AU691667B2 (en)
CA (1) CA2197983A1 (en)
FI (1) FI971143A (en)
MX (1) MX9701999A (en)
NO (1) NO971162L (en)
SE (1) SE503394C2 (en)
WO (1) WO1996009729A1 (en)

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ATE181198T1 (en) * 1990-08-09 1999-06-15 Rolm Systems LABELING CALLS WITH USER INFORMATION IN A TELEPHONE ENVIRONMENT
FR2679350B1 (en) * 1991-07-16 1995-06-23 Cit Alcatel SOFTWARE STRUCTURE FOR A DATA PROCESSING SYSTEM, ESPECIALLY FOR A TELECOMMUNICATIONS SYSTEM.
FR2679348B1 (en) * 1991-07-16 1993-10-08 Alcatel Cit SOFTWARE STRUCTURE FOR INFORMATION PROCESSING SYSTEM.
US5218632A (en) * 1991-10-16 1993-06-08 Telefonaktiebolaget L M Ericsson Flexible call detail recording system

Also Published As

Publication number Publication date
JPH10505983A (en) 1998-06-09
SE9403130D0 (en) 1994-09-19
EP0782811A1 (en) 1997-07-09
SE503394C2 (en) 1996-06-03
NO971162L (en) 1997-05-15
AU691667B2 (en) 1998-05-21
SE9403130L (en) 1996-03-20
WO1996009729A1 (en) 1996-03-28
CN1082320C (en) 2002-04-03
NO971162D0 (en) 1997-03-13
KR100364217B1 (en) 2003-02-11
MX9701999A (en) 1997-06-28
CN1158205A (en) 1997-08-27
AU3580295A (en) 1996-04-09
CA2197983A1 (en) 1996-03-28
FI971143A0 (en) 1997-03-18

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