FI20001856A - Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi - Google Patents

Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi Download PDF

Info

Publication number
FI20001856A
FI20001856A FI20001856A FI20001856A FI20001856A FI 20001856 A FI20001856 A FI 20001856A FI 20001856 A FI20001856 A FI 20001856A FI 20001856 A FI20001856 A FI 20001856A FI 20001856 A FI20001856 A FI 20001856A
Authority
FI
Finland
Prior art keywords
facilitate
work
telephone exchange
exchange operator
operator
Prior art date
Application number
FI20001856A
Other languages
English (en)
Swedish (sv)
Other versions
FI110910B (fi
FI20001856A0 (fi
Inventor
Lauri Isotalo
Original Assignee
Elisa Comm Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Comm Oyj filed Critical Elisa Comm Oyj
Priority to FI20001856A priority Critical patent/FI110910B/fi
Publication of FI20001856A0 publication Critical patent/FI20001856A0/fi
Priority to AU2001279869A priority patent/AU2001279869A1/en
Priority to EP01958131A priority patent/EP1325614A1/en
Priority to PCT/FI2001/000708 priority patent/WO2002019675A1/en
Priority to EEP200300073A priority patent/EE200300073A/xx
Publication of FI20001856A publication Critical patent/FI20001856A/fi
Application granted granted Critical
Publication of FI110910B publication Critical patent/FI110910B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
FI20001856A 2000-08-22 2000-08-22 Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi FI110910B (fi)

Priority Applications (5)

Application Number Priority Date Filing Date Title
FI20001856A FI110910B (fi) 2000-08-22 2000-08-22 Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi
AU2001279869A AU2001279869A1 (en) 2000-08-22 2001-08-10 Method and system for assisting a telephone exchange operator
EP01958131A EP1325614A1 (en) 2000-08-22 2001-08-10 Method and system for assisting a telephone exchange operator
PCT/FI2001/000708 WO2002019675A1 (en) 2000-08-22 2001-08-10 Method and system for assisting a telephone exchange operator
EEP200300073A EE200300073A (et) 2000-08-22 2001-08-10 Meetod ja süsteem telefonikeskjaama operaatori abistamiseks

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI20001856 2000-08-22
FI20001856A FI110910B (fi) 2000-08-22 2000-08-22 Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi

Publications (3)

Publication Number Publication Date
FI20001856A0 FI20001856A0 (fi) 2000-08-22
FI20001856A true FI20001856A (fi) 2002-02-23
FI110910B FI110910B (fi) 2003-04-15

Family

ID=8558937

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20001856A FI110910B (fi) 2000-08-22 2000-08-22 Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi

Country Status (5)

Country Link
EP (1) EP1325614A1 (fi)
AU (1) AU2001279869A1 (fi)
EE (1) EE200300073A (fi)
FI (1) FI110910B (fi)
WO (1) WO2002019675A1 (fi)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DK2232835T3 (en) 2008-01-18 2019-03-04 Zisson As Total multi-technology switchboard system

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2874119B2 (ja) * 1991-03-01 1999-03-24 富士通株式会社 複数端末への着信呼分散サービス方式
FI115434B (fi) * 1998-02-12 2005-04-29 Elisa Oyj Menetelmä puhelujen välittämiseksi
GB2337892B (en) * 1998-05-26 2003-08-27 Mitel Corp Smart transfer for answer positions
FI106234B (fi) * 1998-11-27 2000-12-15 Helsingin Puhelin Oyj Menetelmä tavoitettavuuspalvelun ohjaamiseksi
FI111496B (fi) * 1999-03-15 2003-07-31 Elisa Networks Oy Menetelmä numeron muuntamiseksi puhelinälyverkkopalvelussa

Also Published As

Publication number Publication date
EP1325614A1 (en) 2003-07-09
WO2002019675A1 (en) 2002-03-07
FI110910B (fi) 2003-04-15
AU2001279869A1 (en) 2002-03-13
FI20001856A0 (fi) 2000-08-22
EE200300073A (et) 2004-12-15

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Legal Events

Date Code Title Description
MA Patent expired