EP3688626A1 - Activation d'agents autonomes destinée à faire la distinction entre des questions et des demandes - Google Patents

Activation d'agents autonomes destinée à faire la distinction entre des questions et des demandes

Info

Publication number
EP3688626A1
EP3688626A1 EP18786640.5A EP18786640A EP3688626A1 EP 3688626 A1 EP3688626 A1 EP 3688626A1 EP 18786640 A EP18786640 A EP 18786640A EP 3688626 A1 EP3688626 A1 EP 3688626A1
Authority
EP
European Patent Office
Prior art keywords
utterance
classification
request
question
word
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP18786640.5A
Other languages
German (de)
English (en)
Inventor
Boris Galitsky
Vishal Vishnoi
Xin Xu
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Oracle International Corp
Original Assignee
Oracle International Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Oracle International Corp filed Critical Oracle International Corp
Publication of EP3688626A1 publication Critical patent/EP3688626A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/253—Grammatical analysis; Style critique
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition

Definitions

  • the rules include responsive to determining a linguistic template match, classifying the utterance as a request.
  • the rules further include responsive to determining that the utterance includes an imperative verb as a first word of the utterance, classifying the utterance as a request.
  • the rules further include responsive to identifying one or more predefined request keywords in the utterance, classifying the utterance as a request.
  • the rules further include responsive to identifying one or more predefined question keywords in the utterance, classifying the utterance as a question.
  • the system is further configured, based on the classification, to send a message to a user device or adjust a configuration of an external device.
  • FIG. 2 depicts an example of a parse tree, in accordance with an aspect.
  • aspects disclosed herein provide technical improvements to the area of computer- implemented linguistics by providing improved classification of text. More specifically, certain aspects use linguistics to determine whether text is a question or a request for an action to be performed. As discussed above, existing solutions for autonomous agents are unable to discriminate between a question and a transactional request, leading to a failed interaction between agent and user.
  • Certain aspects use linguistic analysis via parse trees and templates in conjunction with keyword analysis. Certain keywords such as imperative verbs can indicate that the utterance is a request for action. Similarly, whether an utterance includes certain combinations of words of particular types such as mental verbs or specific prefixes can be indicative of whether the sentence is a request for an action to be performed. Certain aspects supplement linguistic processing with machine learning, for example to further improve analysis or allow for customization.
  • An utterance can include a request that is formulated explicitly (e.g., "please turn up the heat” or implicitly (e.g., "it is cold.”).
  • Transactional requests can be disguised as questions, for example, a simple question “what is my account balance” may be a transactional request to select an account and execute a database query to determine the account balance.
  • a user may request a desired state rather than an explicit action to achieve the state. For example, utterance "I am too cold” indicates not a question but a desired state that can be achieved by turning on the heater.
  • user device 170 communicates with autonomous agent 101 to facilitate user questions and requests.
  • Classification application 102 receives message 181 from user device 170.
  • Message 181 is a user utterance that reads "Transfer funds from checking to savings.”
  • classification application 102 determines a presence of a leading imperative verb "transfer” and determines that message 181 is a request.
  • Autonomous agent 102 prompts the user to "please confirm the amount” by sending message 182 to user device 170.
  • user device 170 sends a follow-on message 183 that reads "how do I check my balance?" to autonomous agent 101.
  • classification application 102 determines the user's intent, specifically, a desire for information, and sends back message 184 aiding the user in checking his balance.
  • FIG. 2 depicts an example of a parse tree, in accordance with an aspect.
  • FIG. 2 depicts parse tree 200, which parser 131 generates from the sentence "Turn on the light.”
  • Parse tree 200 includes nodes 201 -204. Each node is indicated by a type, which can in turn be further refined by additional analysis. Table 1 describes examples of types, but others are possible. Notation Description
  • matcher 132 does not categorize the utterance “tell me how to check an account balance” as a transaction due to the absence of the pronoun.
  • FIG. 6 depicts a flowchart illustrating an example of a process for training a classification model to determine informative text for indexing, in accordance with an aspect.
  • classification model 150 can be trained to discriminate between questions and requests.
  • Training data 160 can include two training sets, such as a training set with text identified as requests and a second training set with text identified as questions.
  • Training data 160 can include text and/or associated parse trees.
  • process 600 involves receiving a determined classification from the classification model.
  • server 712 may include one or more applications to analyze and consolidate data feeds and/or event updates received from users of client computing devices 802, 804, 806, and 808.
  • data feeds and/or event updates may include, but are not limited to, Twitter® feeds, Facebook® updates or real-time updates received from one or more third party information sources and continuous data streams, which may include real-time events related to sensor data applications, financial tickers, network performance measuring tools (e.g., network monitoring and traffic management applications), clickstream analysis tools, automobile traffic monitoring, and the like.
  • Server 712 may also include one or more applications to display the data feeds and/or real-time events via one or more display devices of client computing devices 702, 704, 706, and 708.
  • the cloud infrastructure system may be better available to carry out tasks on large data sets based on demand from a business, government agency, research organization, private individual, group of like-minded individuals or organizations, or other entity.
  • cloud infrastructure system 800 may include an identity management module 828.
  • Identity management module 828 may be configured to provide identity services, such as access management and authorization services in cloud infrastructure system 800.
  • identity management module 828 may control information about customers who wish to utilize the services provided by cloud infrastructure system 802. Such information can include information that authenticates the identities of such customers and information that describes which actions those customers are authorized to perform relative to various system resources (e.g., files, directories, applications, communication ports, memory segments, etc.)
  • Identity management module 828 may also include the management of descriptive information about each customer and about how and by whom that descriptive information can be accessed and modified.
  • User interface input devices may also include eye gesture recognition devices such as the Google Glass® blink detector that detects eye activity (e.g., 'blinking' while taking pictures and/or making a menu selection) from users and transforms the eye gestures as input into an input device (e.g., Google Glass®). Additionally, user interface input devices may include voice recognition sensing devices that enable users to interact with voice recognition systems (e.g., Siri® navigator), through voice commands.
  • eye gesture recognition devices such as the Google Glass® blink detector that detects eye activity (e.g., 'blinking' while taking pictures and/or making a menu selection) from users and transforms the eye gestures as input into an input device (e.g., Google Glass®).
  • user interface input devices may include voice recognition sensing devices that enable users to interact with voice recognition systems (e.g., Siri® navigator), through voice commands.
  • voice recognition systems e.g., Siri® navigator
  • Computer-readable storage media 922 containing code, or portions of code can also include any appropriate media known or used in the art, including storage media and communication media, such as but not limited to, volatile and non-volatile, removable and non-removable media implemented in any method or technology for storage and/or transmission of information.
  • This can include tangible, non-transitory computer-readable storage media such as RAM, ROM, electronically erasable programmable ROM (EEPROM), flash memory or other memory technology, CD-ROM, digital versatile disk (DVD), or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or other tangible computer readable media.

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Artificial Intelligence (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Computational Linguistics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

La présente invention concerne des systèmes, des dispositifs, et des procédés se rapportant à une classification de texte. Un système de classification de texte accède à un énoncé de texte. L'énoncé comprend au moins un mot. Le système de classification de texte génère un arbre d'analyse pour l'énoncé. L'arbre d'analyse comprend au moins un nœud terminal ayant un type de mot. Le nœud de terminal représente un mot de l'énoncé. Le système de classification de texte applique au moins une règle au texte. Le système de classification de texte classifie ensuite l'énoncé en tant qu'une question ou une demande destinée à un agent autonome pour réaliser une action.
EP18786640.5A 2017-09-28 2018-09-28 Activation d'agents autonomes destinée à faire la distinction entre des questions et des demandes Withdrawn EP3688626A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201762564868P 2017-09-28 2017-09-28
PCT/US2018/053392 WO2019067878A1 (fr) 2017-09-28 2018-09-28 Activation d'agents autonomes destinée à faire la distinction entre des questions et des demandes

Publications (1)

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EP3688626A1 true EP3688626A1 (fr) 2020-08-05

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US (2) US10796099B2 (fr)
EP (1) EP3688626A1 (fr)
JP (2) JP7214719B2 (fr)
CN (2) CN116992859A (fr)
WO (1) WO2019067878A1 (fr)

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JP7214719B2 (ja) 2023-01-30
JP2020537223A (ja) 2020-12-17
CN111149107B (zh) 2023-08-22
US20200372223A1 (en) 2020-11-26
CN116992859A (zh) 2023-11-03
WO2019067878A1 (fr) 2019-04-04
JP2023052487A (ja) 2023-04-11
US20190095425A1 (en) 2019-03-28
US11599724B2 (en) 2023-03-07
CN111149107A (zh) 2020-05-12
US10796099B2 (en) 2020-10-06

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