EP2998865B1 - Verfahren zur Einreichung von erfassten Daten bei einem Analysedienst - Google Patents

Verfahren zur Einreichung von erfassten Daten bei einem Analysedienst Download PDF

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Publication number
EP2998865B1
EP2998865B1 EP14185645.0A EP14185645A EP2998865B1 EP 2998865 B1 EP2998865 B1 EP 2998865B1 EP 14185645 A EP14185645 A EP 14185645A EP 2998865 B1 EP2998865 B1 EP 2998865B1
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Prior art keywords
service
mfp device
stored
analytics service
submitting
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English (en)
French (fr)
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EP2998865A1 (de
Inventor
Jiawei Hu
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Canon Europa NV
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Canon Europa NV
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Priority to EP14185645.0A priority Critical patent/EP2998865B1/de
Priority to US14/857,225 priority patent/US10122868B2/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00039—Analysis, i.e. separating and studying components of a greater whole
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
    • G06F3/1203—Improving or facilitating administration, e.g. print management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
    • G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
    • G06F3/1237—Print job management
    • G06F3/1259—Print job monitoring, e.g. job status
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1278—Dedicated interfaces to print systems specifically adapted to adopt a particular infrastructure
    • G06F3/1285—Remote printer device, e.g. being remote from client or server
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/20—Software design
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/54—Interprogram communication
    • G06F9/541—Interprogram communication via adapters, e.g. between incompatible applications
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/54—Interprogram communication
    • G06F9/542—Event management; Broadcasting; Multicasting; Notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00042—Monitoring, i.e. observation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00058—Methods therefor using a separate apparatus
    • H04N1/00061—Methods therefor using a separate apparatus using a remote apparatus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
    • H04N1/00074—Indicating or reporting
    • H04N1/00079—Indicating or reporting remotely
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
    • H04N1/00204—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a digital computer or a digital computer system, e.g. an internet server
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
    • H04N1/00204—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a digital computer or a digital computer system, e.g. an internet server
    • H04N1/00209—Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
    • H04N1/00214—Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax details of transmission
    • H04N1/00217—Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax details of transmission only involving computer data transmission protocols, e.g. SMTP, WAP or HTTP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/0008—Connection or combination of a still picture apparatus with another apparatus
    • H04N2201/0074—Arrangements for the control of a still picture apparatus by the connected apparatus
    • H04N2201/0075—Arrangements for the control of a still picture apparatus by the connected apparatus by a user operated remote control device, e.g. receiving instructions from a user via a computer terminal or mobile telephone handset
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/0077—Types of the still picture apparatus
    • H04N2201/0094—Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3212—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to a job, e.g. communication, capture or filing of an image

Definitions

  • a device In order for such customised applications to be installed, a device is required to be provided with a suitable software application platform embedded into its firmware at manufacture thereby providing an environment suitable for such customised applications to run.
  • Customised applications running on the application platform remain independent from the device system software and can be independently installed/uninstalled to/from the device.
  • a number of customised applications may be installed on a device at any one time creating an almost limitless scope to provide additional functionality to the device.
  • Such applications when in use, can generate various forms of usage data.
  • Analytic services such as, for example, Google Analytics and Webtrends are tools which make it possible to gather information regarding the application and/or the device onto which the application is installed.
  • Utilizing an analytics service to analyse an application offers scope to potentially allow the application/device vendors/owners access to usage data which may well provide key business insights.
  • the present invention concerns submitting data regarding application and/or device activity to an analytics service.
  • the publication WO 2013/115188 A1 discloses a network-based event notification system
  • US 2012/246248 A1 discloses an image forming apparatus that transmits/receives an electronic mail related to image formation.
  • the stored properties are stored within a service wrapper installed on the MFP device.
  • a service monitor performs the monitoring step.
  • the service monitor performs transmission of the updated properties.
  • the received command having the first format is defined in accordance with a service oriented framework.
  • the first format may be defined in accordance with an OSGi framework.
  • the transmitted event has the second format which is defined by the analytics service.
  • the service monitor may be configured to transmit the event using a HTTP post request.
  • the received command relates to at least one of scanning, copying, printing and e-mailing functions of the MFP device.
  • the received command relates to MFP device consumables.
  • the received command relates to application page view patterns.
  • the received command relates to application users.
  • a further aspect of the present invention provides a program which, when run on a device, causes the device to execute a method according to any one of claims 1 to 14.
  • a further aspect of the present invention provides a computer-readable storage medium as defined in claim 15.
  • a further aspect of the present invention provides an MFP device as defined in claim 16.
  • Figure 1 illustrates an MFP device 2 configured to be able to communicate via a network 3 with an analytics service 4.
  • FIG. 2 shows the hardware configuration of the MFP device 2.
  • the MFP device 2 comprises a print engine 20, which consists of the hardware for printing onto a display medium such as paper, acetate, or some other display medium; a scanner 21; a controller 22 which controls operation of the various components of the MFP 2; a display panel 23, which is a touch screen display for displaying information to a user and for receiving commands by a user's touch; an operator panel 24, which includes buttons and/or other input devices for receiving user instructions; and a network I/O 25 that allows the MFP device 2 to communicate over the network 3; storage 26 for storing MFP internal software.
  • the components of the MFP device 2 are connected to each other via a bus 27.
  • the MFP device 2 may include additional hardware of the types known in the art.
  • MFP device 2 internal software stored on the MFP's 2 storage 26 is Java based and runs in a Java Virtual Machine within the MFP device 2.
  • SDK Software Development Kit
  • An SDK is typically a set of software development tools that allows the creation of applications for a certain software package, software framework, hardware platform, computer system or similar development platform.
  • the development or application platforms (software required to run the applications developed using the SDK) are embedded into the firmware of a device at manufacture.
  • Applications may be developed and added to the MFP device 2 by virtue of the development platform and its associated software architecture. Via installation of such customised applications to the MFP device 2 further functionality can be added according to specific requirements.
  • Figure 3 illustrates the software architecture suitable for implementation on the MFP device 2. Whilst the diagram is schematic it shows a general hierarchy between software components.
  • the hardware layer 31 at the bottom comprises all of the device's hardware such as those described in figure 2 .
  • the OS layer 32 provides an interface between software and hardware and manages MFP device 2 software and hardware resources.
  • the OS layer 32 also includes drivers for controlling the hardware.
  • Above the OS layer 32 is a common peripheral controlling architecture (CPCA) 33 that is a proprietary protocol and instruction set that is designed to support programming code for handling the physical operations as well as monitoring and reporting state errors in the MFP device 2.
  • the CPCA 33 includes a CPCA class library that allows JAVA applications to access information about the status of the device and to control functions of the device, including functions relating to printing, copying and scanning.
  • JAVA virtual machine 34 that allows JAVA applications 35 and 36 to run.
  • the software also includes standard device functions 37 that are provided with the MFP 2 when purchased that provide complete software for printing, copying, scanning, etc.
  • custom applications known as services 38 may be installed on the MFP 2. These services may be accessed by the JAVA applications 35 and 36 and can be used to extend the functionality of the MFP 2.
  • a customised application installed on an MFP device 2 would be configured to send an http request to the analytics service each time a particular function or feature of the application is called and executed.
  • the application submits an associated http request 5 via the network 3 to the analytics service 4.
  • the associated http request 5 can be submitted to the analytics service 4 with specific submission properties customised to a format of the analytics service 4.
  • the analytics service 4 updates according to the received http submission 5 and is therefore able to record information on the function in respect of which the http request is provided.
  • Programming http requests 5 into an application can result in an http submission 5 to an analytics service 4 when, for example, a function such as print, copy, scan, fax etc. is called or even the number of times one of these functions is called but fails to correctly execute.
  • the recording of, and access to, such data events can provide a vendor or owner of the application, upon accessing the analytics service 4, with detailed insights as to how a particular application or device is being used or how it is operating 'in the field'.
  • Figure 4 illustrates a platform of an analytics service 4 which allows for measurement of reported events from various devices and environments.
  • a platform provides computing resources to collect, store, process and report on submitted properties or events.
  • Developers using an SDK are able to interact with the web API of an analytics service 4 through a user interface, client libraries and APIs which are, for example, organised into four main components: collection 41 to collect event data; configuration 42 to manage how data is processed; processing 43 to process the collected data according to the configuration; and reporting 44 which provides simple and powerful access to the processed data in a user-friendly format.
  • an application developer has knowledge of an analytics service 4 interface (web API), or indeed how to submit a request to the analytics service 4.
  • An application developer needs only know a set of properties such as for example a pre-determined string and a value which can be submitted to a service 38 and stored as part the service 38.
  • Figure 5 illustrates a configuration which allows for submission of properties from an MFP device 2 to an analytics service 4.
  • OSGi Open Service Gateway initiative
  • Service 38 comprises a service wrapper 51 and a service monitor 52.
  • Service wrapper 51 stores a set of specific properties which are pre-defined by the service 38 designer.
  • the set of properties defined in the service wrapper 51 are defined such that each property corresponds to an event which is tracked by the analytics service 4.
  • Figure 6 illustrates a list of properties which for example can be stored as a set of specific properties within the service wrapper 51.
  • Properties within the service wrapper 51 comprise two parts: prop id 61 and prop value 62.
  • Prop id 61 can store a string used to identify a specific property.
  • Prop value 62 can store a string or a value such as an integer which is associated with the prop id.
  • prop values can, as illustrated in figure 7 , include a host of information related to a function or action performed on an MFP device 2.
  • Service monitor 52 monitors each of the specific properties defined within the service wrapper 51 for any updates or adjustments to the stored properties.
  • Applications 35 and 36 can make reference to and write to the pre-defined specific properties of the service 38 and service wrapper 51 using standard OSGi commands.
  • a guide to standard OSGi commands and a list of the pre-defined specific properties stored within the service wrapper 51 can be provided to developers as part of an SDK.
  • An application developer with access to the guide provided as part of the SDK is able to embed such commands into the applications 35 and 36 so that each time a particular function or feature of the application 35 and 36 is called and executed, a command formatted to correspond to a specific property stored within the service wrapper 51 is submitted to the service wrapper 51 and the stored property is updated accordingly.
  • the service monitor 52 detects an update or change to the properties stored in the service wrapper 51 the service monitor 52 notifies the analytics service 4.
  • the service monitor 52 upon detecting an update or adjustment to the specific properties of the service wrapper 51 is configured to submit a post request to the analytics service 4 in accordance with the measurement protocol 45 of the of the analytics service 4.
  • the service monitor 52 is configured to send an http request to the analytics service 4 in order to submit the updated properties as an event in a format in accordance with measurement protocol 45.
  • the submission of the http request by the service monitor 52 to the analytics service 4 updates the tracked event of the analytics service 4 which corresponds to the stored property of the service wrapper 51 which has been updated by virtue of the service wrapper 51 receiving a command from an application 35 and 36. Accordingly, the event of analytics service 4 is updated each time the corresponding property of service wrapper 51 is updated.
  • Properties within the service wrapper can be accessed for example using a command such as an addprop function which defines both the prop id 61 to be accessed and the prop value 62 which should be used to add to or update the prop id 61.
  • a command such as an addprop function which defines both the prop id 61 to be accessed and the prop value 62 which should be used to add to or update the prop id 61.
  • application 35 or 36 can be configured to submit to a service 38 the addprop function where the prop id 61 is specified as a string such as "No. of b/w scan" and the prop value 62 is specified as a integer value 7 such that the property "No. of b/w scan" stored within service wrapper 51 is updated to show that 7 black and white scans have been performed on the MFP device 2.
  • service monitor 52 by virtue of monitoring for changes in the properties stored within service wrapper 51 submits an http request 5 to the analytics service 4 to update the corresponding tracked event.
  • the developer of an application 35 and 36 is able to refer to a guide provided as part of an SDK and easily embed standard commands into their application which via service 38 is able to submit MFP device 2 activity to an analytics service 4.
  • the application developer is not required to have any knowledge of the analytics service 4 or indeed the format in which data should be submitted to the analytics service 4.
  • the properties are predefined and centrally stored there is no opportunity for different application developers to accidentally use different event definitions for submission to the analytics service 4.
  • the analytics service 4 will always receive HTTP requests in the same format and relating to the particular events with properties defined in the service wrapper 51.
  • the service monitor 52 watches for changes in the stored properties of the service wrapper 51 so that if different applications submit the same command, comprising the same values, the service monitor 52 is configured to not submit such duplications to the analytics service 4 thereby ensuring that the events tracked by the analytics service 4 are accurately maintained.
  • service 38 being installed on MFP device 2 and applications 35 and 36 being installed on the same MFP device 2. It is to be understood, however, that service 38 may be installed on a separate device to the device on which applications 35 and 36 are installed. Further, service wrapper 51 and service monitor 52 have been described as a bundle forming service 38 however service wrapper 51 and service monitor 52 may be installed on a device as separate services. Further still, service wrapper 51 may be installed on a device separate to the device on which service monitor 52 is installed.

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Claims (16)

  1. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Gerätaktivität an einen Analysedienst (4), wobei das Verfahren umfasst:
    einen Empfangsschritt zum Empfangen eines Befehls in einem ersten Format von einer von mehreren Anwendungen (35, 36), die auf einem MFP-Gerät (2) installiert sind, wobei der Befehl einer innerhalb eines Service Wrapper (51) gespeicherten Eigenschaft entspricht,
    einen Schreibschritt zum Schreiben eines Werts des empfangenen Befehls in die innerhalb des Service Wrapper (51) gespeicherte Eigenschaft, um die gespeicherte Eigenschaft basierend auf dem empfangenen Befehl zu aktualisieren,
    einen Überwachungsschritt zum Überwachen von innerhalb des Service Wrapper (51) gespeicherten Eigenschaften, um zu bestimmen, ob eine gespeicherte Eigenschaft aktualisiert ist oder nicht,
    einen Übertragungsschritt zum Übertragen eines Ereignisses an einen Analysedienst (4) gemäß einem zweiten Format, falls bestimmt wird, dass eine gespeicherte Eigenschaft aktualisiert ist, wobei das übertragene Ereignis der aktualisierten Eigenschaft des Service Wrapper (51) entspricht.
  2. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität (2), an einen Analysedienst (4) nach Anspruch 1, weiterhin umfassend einen Analysedienstaktualisierungsschritt zum Aktualisieren des Analysediensts basierend auf dem Ereignis gemäß dem zweiten Format, sodass eine Eigenschaft des Analysedienstes, die der aktualisierten gespeicherten Eigenschaft entspricht, jedes Mal aktualisiert wird, wenn eine innerhalb des Service Wrapper gespeicherte Eigenschaft aktualisiert wird.
  3. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach Anspruch 1, wobei die gespeicherten Eigenschaften innerhalb eines auf dem MFP-Geräts installierten Service Wrapper gespeichert sind.
  4. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach Anspruch 1 oder Anspruch 2, wobei ein Dienstüberwacher den Überwachungsschritt durchführt.
  5. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der Ansprüche 1 bis 3, wobei ein Dienstüberwacher eine Übertragung der aktualisierten Eigenschaften durchführt.
  6. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorhergehenden Ansprüche, wobei der empfangene Befehl im ersten Format gemäß einem dienstorientierten Framework definiert ist.
  7. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorhergehenden Ansprüche, wobei das erste Format gemäß einem OSGi-Framework definiert ist.
  8. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorhergehenden Ansprüche, wobei das Format des übertragenen Ereignisses mit dem zweiten Format durch den Analyseservice definiert ist.
  9. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der Ansprüche 4 bis 7, wobei der Dienstüberwacher konfiguriert ist, das Ereignis unter Verwendung einer http-POST-Anfrage zu übertragen.
  10. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorherigen Ansprüche, wobei der empfangene Befehl sich auf mindestens eine von Abtast-, Kopier-, Druck- und E-Mail-Funktionen des MFP-Geräts bezieht.
  11. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorhergehenden Ansprüche, wobei der empfangene Befehl sich auf Verbrauchsgüter von MFP-Geräten bezieht.
  12. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorhergehenden Ansprüche, wobei der empfangene Befehl sich auf Muster in Seitenaufrufen von Anwendungen bezieht.
  13. Verfahren zum Einreichen eines Ereignisses bezüglich MFP-Geräteaktivität an einen Analysedienst nach einem der vorhergehenden Ansprüche, wobei der empfangene Befehl sich auf Anwendungsnutzer bezieht.
  14. Programm, das Anweisungen umfasst, welche bei Ausführen des Programms durch einen Computer den Computer veranlassen, das Verfahren nach einem der Ansprüche 1 bis 13 auszuführen.
  15. Computerlesbares Speichermedium, das Anweisungen umfasst, welche bei Ausführen durch einen Computer den Computer veranlassen, das Verfahren nach einem der Ansprüche 1 bis 13 auszuführen.
  16. MFP-Gerät, das konfiguriert ist, ein Ereignis bezüglich MFP-Geräteaktivität an einen Analysedienst (4) einzureichen, wobei das MFP-Gerät umfasst:
    eine Empfangseinrichtung, die ausgelegt ist, einen Befehl in einem ersten Format von einer von mehreren auf einem MFP-Gerät (2) installierten Anwendungen (35, 36) zu empfangen, wobei der Befehl einer innerhalb eines Service Wrapper (51) gespeicherten Eigenschaft entspricht,
    eine Schreibeinrichtung, die ausgelegt ist, einen Wert des empfangenen Befehls in die innerhalb des Service Wrapper (51) gespeicherte Eigenschaft zu schreiben, um die gespeicherte Eigenschaft basierend auf dem empfangenen Befehl zu aktualisieren,
    eine Überwachungseinrichtung, die ausgelegt ist, innerhalb des Service Wrapper (51) gespeicherte Eigenschaften zu überwachen, um zu bestimmen, ob eine gespeicherte Eigenschaft aktualisiert ist oder nicht,
    eine Übertragungseinrichtung, die ausgelegt ist, falls bestimmt wird, dass eine gespeicherte Eigenschaft aktualisiert ist, ein Ereignis an einen Analysedienst (4) zu übertragen, und zwar gemäß einem zweiten Format, wobei das übertragene Ereignis der aktualisierten Eigenschaft des Service Wrapper (51) entspricht.
EP14185645.0A 2014-09-19 2014-09-19 Verfahren zur Einreichung von erfassten Daten bei einem Analysedienst Active EP2998865B1 (de)

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US9141374B2 (en) * 2005-09-16 2015-09-22 Ricoh Company, Ltd. Image forming device, information processing method, information processing program, and recording medium
US8448193B2 (en) * 2007-04-27 2013-05-21 Ricoh Company, Ltd. Image forming device, information processing method, and information processing program
JP5413077B2 (ja) * 2009-09-14 2014-02-12 株式会社リコー 情報処理システム、画像形成装置、情報処理装置、情報処理方法、及びプログラム
US8953199B2 (en) * 2011-01-31 2015-02-10 Hewlett-Packard Development Company, L.P. Method and system to recommend an application
JP5393719B2 (ja) * 2011-03-24 2014-01-22 京セラドキュメントソリューションズ株式会社 画像形成装置
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