EP2497257A1 - Gestion personnalisée des appels - Google Patents

Gestion personnalisée des appels

Info

Publication number
EP2497257A1
EP2497257A1 EP10779693A EP10779693A EP2497257A1 EP 2497257 A1 EP2497257 A1 EP 2497257A1 EP 10779693 A EP10779693 A EP 10779693A EP 10779693 A EP10779693 A EP 10779693A EP 2497257 A1 EP2497257 A1 EP 2497257A1
Authority
EP
European Patent Office
Prior art keywords
party
call
addressed
handling
calling
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP10779693A
Other languages
German (de)
English (en)
Inventor
Nils Maethner
Julia Leihener
Andreas Sommerwerk
Thomas Welzel
Martin Soehn
Axel Diehl
Alexandra-Fee Beyer
Tony Reeve
Sebastian Schulz
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Deutsche Telekom AG
Original Assignee
Deutsche Telekom AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Deutsche Telekom AG filed Critical Deutsche Telekom AG
Priority to EP10779693A priority Critical patent/EP2497257A1/fr
Publication of EP2497257A1 publication Critical patent/EP2497257A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H04M3/42374—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Definitions

  • the present invention relates to a method, a client, a system, a program and a computer program product for a personalized call management in a
  • An object of the present invention is to provide a method, a system, a program and a computer program product for a personalized call management in a communication network between an addressed party and a calling party.
  • the object of the present invention is achieved by a method for managing a call in a communication network between an addressed party (104) and a calling party, the method comprising a first step, a second step and a third step, wherein the first step comprises that the addressed party provides status data to a network instance, wherein the second step comprises that the calling party provides identification data to the network instance, wherein the third step comprises the handling of the call by the network instance according to at least a first or a second handling alternative, wherein the choice between the first and the second handling alternative depends on the identification data and the status data.
  • the call is any communication contact between the calling party and the addressed party using any communication channel.
  • a call is e.g. an incoming telephone call, an incoming video call, an in coming SMS, an incoming MMS, an incoming email, an incoming IM (instant message) or an incoming OSN (open social network) message.
  • the calling party is the initiator of the communication contact and requests the communication contact to the addressed party.
  • the call is handled by rejection of the call, by accepting of the call or by sending an answering message.
  • a message is e.g. an SMS, an email, an IM or an OSN message.
  • the addressed party it is advantageously possible for the addressed party to effectively and automatically control the handling of calls depending on the identity of the calling party (related to the identification data) and the assigned group of potential calling parties or on the current living or working situation of the addressed party (related to the status data) or depending on a combination of the identity of the calling party and the current living or working situation of the addressed party. Furthermore it is advantageously possible to effectively and automatically control the handling of calls depending on handling rules predefined by the addressed party. According to the present invention it is
  • the different alternatives of handling a call are static properties of a specified communication service.
  • the terms "first handling alternative”, “second handling alternative”, “third handling alternative” and so forth only serve to differentiate the different handling alternatives and do not imply an order or a sequence of processing or of priority.
  • the service could provide the following alternatives of handling an incoming call, namely (in case that the calling party is accepted) the normal signalization of the incoming call, or (in case that the calling party is neither accepted nor rejected) a reduced signalization of the incoming call, or (in case that the calling party is rejected) the absence of a signalization of the incoming call.
  • the static properties could provide for
  • addressed party might be asked whether - for subsequent calls from this calling party - a treatment according to the first group of potentially calling parties should be applied.
  • Such a definition or change of definition i.e. a modification of the handling of subsequent calls
  • the communication network is a mobile radio network and the call is an incoming telephone call.
  • the calling party in the following also named as potential calling party
  • the addressed party is especially a mobile radio terminal. If the call is accepted then the call is put through to the addressed party and the call is signalized to the addressed party by e.g. a ringing tone of the mobile radio terminal. In this case the addressed party is (personal) available for the calling party. If the call is not accepted then the call is rejected (no further handling or action at all) or handled in any other way (e.g. notification SMS, answering device).
  • the identification data comprises the International Mobile Subscriber Identity (IMSI) or a fixed line telephone number.
  • IMSI International Mobile Subscriber Identity
  • SIM Subscriber Identity Module
  • identification data alternatively comprises an IP address, an email address or an assigned name.
  • the identification data is assigned to at least two groups of potential calling parties, wherein the assignment of the calling party to the first or second group of potential calling parties is defined by the addressed party.
  • the identification data, preferably the IMSI, from the calling party is compared with stored IMSI or fixed line telephone number (e.g. in the network instance comprising a database) to identify the calling party. If the IMSI from the calling party is not stored in the database (in the following also named as unknown calling party) then the calling party is automatically assigned as belonging to a group of default calling parties. Default in this case means e.g. that the addressed party is automatically not available for the default calling party.
  • the IMSI from the calling party is stored in the database (in the following also named as known calling party or assigned calling party) then the IMSI is automatically assigned to at least one group of potential calling parties (also named in the following as a member of a group of potential calling parties).
  • the definition of the groups of calling parties and the assignment of telephone numbers to these groups are possible in two ways. First the definition and assignment are realized automatically by predefined groups and lists of telephone numbers (e.g. the telephone number of the mobile radio service center or the car-breakdown service are automatically assigned to the predefined group of potential calling parties "service"). Second the addressed party defines groups of calling parties e.g. "fellow workers" or "family members". The assignment is possible manually by the
  • the addressed party e.g. the addressed party manually stores a telephone number in the group "fellow workers" or "family members"
  • the addressed party assigns the calling party manually immediately during or after the call. For example after the call the addressed party is asked by the network instance if this calling party shall be assigned or not. If so the addressed party is proposed a group of potential calling parties. For example at the weekend the calling party is proposed to be assigned as a member of the calling group "family member".
  • the addressed party manually reassigns the calling party if e.g. an emergency case occurs. This is e.g. the case if the car-breakdown service is reassigned from "service" to "very important person” in case of a car breakdown.
  • the status data comprises a social state manually defined by the addressed party, wherein the social state is preferably related to the current living or working situation of the addressed party.
  • the status data is related to the social state (in the following also addressed social role) of the addressed party.
  • This social state of the addressed party is e.g. the state "work”, “spare time”, “holidays” or “silence”. These social states are e.g. predefined in a social state list. Additionally the addressed party is able to manually define social states according to the personal living conditions. The current social role depending on the time, the location or the connectivity of the addressed party is manually assignable by the addressed party.
  • the addressed party is able to assign that it is in the current social state "spare time” after it leaves the working place in the evening.
  • the addressed party is able to reassign its current social role e.g. when it is in the office in the morning from "spare time” to "work”.
  • Scheduled in this case means that the meeting is e.g. scheduled in a calendar.
  • In the social role "work” generally a call from a calling party that is member of the group of potential calling parties "fellow workers" is automatically put through to the addressed party.
  • the addressed party does not want to be disturbed by a calling party that is a member of the group of potential calling parties "fellow workers".
  • the addressed party is able to assign the current social role "work in meeting” and the calling parties of the group “fellow workers" are redirected to the answering machine and are allowed to leave a message for the addressed party.
  • the meeting was prescheduled by the addressed party in a calendar stored in the database and the addressed party is automatically assigned to the social role "work in meeting" when the scheduled meeting begins and automatically assigned to the social role "work” when the scheduled meeting is over.
  • the network instance sends to the addressed party the request if the meeting is over and if the addressed party shall be assigned to the social role "work”.
  • the status data comprises information if the addressed party is located in the home network or in a roaming network e.g. if the addressed party is located in a foreign country.
  • the social state "roaming" could possibly lead to the consequence that all calls except from a short list of "very important persons" are directed to the answering device without creating roaming costs.
  • the social state is dynamically assigned.
  • the social state is assigned manually, technically assisted or fully automatically.
  • the social role is not static but depends on the time or the place that the addressed party is located.
  • Time is e.g. meant as a daytime or, a weekday or as a time period. For example it is possible that each weekday at a predetermined time in the evening the social role turns from "work” to "spare time”.
  • the social role turns automatically from "work” to "spare-time”. This turning is e.g. realizable in that way that the mobile terminal comprises a transmitter of location signals such like GPS (Global positioning system).
  • a connectivity based rule might apply when the device of the addresses party detects a specific connectivity, e.g. a
  • the addressed party it is furthermore advantageously possible for the addressed party to react flexibly and adequately. For example it is possible to set the addressed party into an overruling mode. This overruling mode allows the addressed party to reassign its social role when the call comes in. For example if the addressed party is in the social role "work" and therefore the default calling party would be rejected by the automatic call management, the addressed party is able to manually reassign the social role "spare time" to put the call through and overrule the automatic call management.
  • the first handling alternative of the call handling comprises the call being directly put through to the addressed party and wherein the second handling alternative comprises the call directed to an answering device and the calling party given the possibility to leave a message.
  • the third step comprises a third and a fourth handling alternative, wherein the third handling alternative comprises the call directed to the answering device and the calling party receiving an absence message, wherein the fourth handling alternative comprises the call ended immediately without direction to the answering machine.
  • the present invention it is thereby advantageously possible to easily and effectively differentiate between the calling parties to realize the adequate handling of the different calling parties.
  • handling rules determine the way the calling party is allowed to contact the addressed party. These rules can be manually defined by the addressed party. The addressed party can e.g. define that if a member of the group of potential calling parties "family members" calls then the call is directly put through to the addressed party regardless of the current social state of the addressed party. Furthermore it is possible that these rules are predefined by the network instance so that if for example a member of the group of potential calling parties "fellow workers" calls at the weekend then the call is redirected to the answering machine. Furthermore the addressed party can manually define handlings rules e.g.
  • the addressed party or the network instance but these rules are adapted to the habits of the addressed party. If for example the addressed party manually accepts the call of the calling party and this acceptance occurs e.g. more than only once in a week then the rule "always accept this calling party and always put the call directly through to the addressed party" is stored and “learnt” (auto-adaption). Moreover it is possible that the addressed party manually changes the handling rule in case of a situational requirement.
  • the addressed party defines social barriers.
  • These social barriers comprise the combination of the groups of calling parties and the calling rules that are assigned to the groups of calling parties. These social barriers classify potential calling parties e.g. into a very important group that may call the addressed party directly at any time and into a less important group that may call the addressed party directly only if the addressed party is in a certain social state (e.g. fellow workers may only contact if the current social role of the addressed party is "work").
  • the social barrier works in a way that the addressed party clearly indicates its social state to the calling party with the option to be put through in case of importance or to be directed to e.g. a store and forward system (like a voicebox).
  • the addressed party is currently in the social role "work in meeting” but the addressed party expects an important call e.g. an emergency call that must be unconditionally put through to the addressed party even if the addressed party is in the meeting. Then the addressed party is able to assign the telephone number as an "emergency calling party".
  • the addressed party receives a short message (SMS) from the network instance that the "emergency calling party" tried to call the addressed party.
  • SMS short message
  • Other notification methods are possible such as signaling an emergency call at the IP TV (TV via Internet) during a TV session of the addressed party.
  • This transitional period of time is defined as a period of time that begins when the social role has changed from an old social role into a new social role. For example when the social role is changed from "work" (old social role) to "spare time” (new social role) then the transitional period of time begins.
  • calls that would be rejected according to the handling rules of the new social role (“spare time") but that would be accepted according to the handling rules of the old social rule ("work) are accepted according to the handling rules of the old social role or are accepted according to modified handling rules of the old social role.
  • a modified handling rule might be e.g. a silent vibration signal.
  • This transitional period of time lasts e.g. one hour, preferably half an hour.
  • the addressed party defines the length of the transitional period of time. This transitional period of time allows a more flexible call management.
  • the invention further relates to a system for managing a call in a communication network between an addressed party and a calling party, the system comprising a mobile radio terminal and a network instance, wherein the addressed party provides status data to the network instance, wherein the calling party sends identification data to the network instance, wherein the call is handled by a network instance according to at least a first or a second handling alternative, wherein the choice between the first and the second handling alternative depends on the identification data and the status data.
  • the system according to the present invention is flexible and reacts to variable conditions and situation.
  • the system is auto adaptive and individual configurable in dependence of time, location and connectivity. Furthermore it is realizable for protecting the addressed party e.g. of unwanted advertisement using the mobile radio communication or unwanted emails such as spam.
  • the system can be used to archive messages, e.g. according to the assigned group of potential calling parties. For example messages from unimportant calling parties can be erased after a short time.
  • the invention further relates to a program comprising a computer readable program code for managing a call in a communication network between an addressed party and a calling party, wherein the addressed party provides status data to the network instance, wherein the calling party sends identification data to the network instance, wherein the call is handled by a network instance according to at least a first or a second handling alternative, wherein the choice between the first and the second handling alternative depends on the identification data and the status data.
  • the invention further relates to a computer program product comprising a computer readable program code according to claim 9 for managing a call in a communication network between an addressed party and a calling party, wherein the addressed party provides status data to the network instance, wherein the calling party sends identification data to the network instance, wherein the call is handled by a network instance according to at least a first or a second handling alternative, wherein the choice between the first and the second handling alternative depends on the identification data and the status data.
  • the present invention it is thereby advantageously possible to easily and effectively manage and differentiate the availability of the addressed party and to indicate the communication willingness of the addressed party adapted to the calling party.
  • the communication willingness might be indicated via graphical and/or audio presence indications, (e.g. it is indicated within the network address book that the addressed party is currently in the social role '"don't disturb". If the addressed party is called in spite of that indication, a voice notification is given "Sorry, I don't like to be disturbed until 5 o'clock pm. If it's urgent, please press * otherwise leave me a message after the tone.").
  • Figure 1 shows schematically a cell of a mobile radio network.
  • Figure 2 shows exemplarily the model of the social barriers as a basic principle according to the present invention.
  • Figure 3 shows schematically a block diagram of an exemplary algorithm used in a network instance according to an embodiment of the present invention.
  • Figure 4 shows schematically an embodiment of a system according to the present invention.
  • FIG. 1 shows schematically a cell 100 of a mobile radio network.
  • the mobile radio network comprises a core network 101 with a network instance 102 (in the following also addressed database) and a multitude of base stations, one thereof, a base station 103 is connected to a mobile radio terminal 104, which is exemplary for an addressed party 104 according to the present invention.
  • a call according to the present invention is exemplarily a mobile radio call from a calling party 105 to the addressed party 104.
  • the calling party 105 comprises e.g. a mobile radio terminal.
  • the present invention is not limited to such a mobile radio network.
  • the communication network according to the present invention alternatively comprises communication channels such like mobile radio communication, SMS, MMS, Instant Messaging, email or online social networks. It is furthermore possible that the calling party 105 uses for the call the fixed telephone network and the addressed party 104 is informed about a new message on the answering machine by an SMS using the mobile radio network.
  • FIG. 2 shows exemplarily the model of the social barriers as a basic principle according to the present invention.
  • a main group 200 comprises all potential calling parties 105.
  • This main group 200 comprises known potential calling parties 105 and unknown potential calling parties 105.
  • the main group comprises predefined groups, in this case a first group 201 and a second group 202.
  • the first group 201 comprises the potential calling parties 203 and 204 and the second group 202 comprises the potential calling parties 205 and 206.
  • the first and second group 201 , 202 are defined by social barriers.
  • the potential calling party 207 belongs to neither the first group 201 nor the second group 202 so that the potential calling party 207 is defined as a default potential calling party because it is not assigned to a predefined group.
  • the assignment of e.g. the potential calling party 203 to the first group 201 is only temporarily as the potential calling party 203 could also be assigned to the second group 202.
  • the first group 201 comprises the potential calling parties 203 and 204 that are allowed to be directly put through to the addressed party 104.
  • the second group 202 comprises the potential calling parties 205 and 206 that are not allowed to be directly put through to the addressed party 104 but only allowed to leave a message on the answering machine.
  • the second group 202 comprises potential calling parties 105 that may not even leave a message but only receive an absence message about the time when the addressed party 104 will be available for them in the future.
  • the second group 202 comprises potential calling parties that receive not even an absence message (e.g. default or unknown potential calling parties). This model of social barriers is possible to realize for example in an address book stored in the database 102.
  • FIG. 3 shows schematically a block diagram of an exemplary algorithm used in a network instance 102 according to an embodiment of the present invention.
  • a call from the calling party 105 is received by the network instance 102.
  • block 301 is decided if the calling party 105 is allowed to be put directly through to the addressed party 104. If this is the case then the call is directly put through to the addressed party 104 and the algorithm comes to the end 308 (e.g. the ringtone signalizes the addressed party 104 that the call is coming in).
  • block 302 it is decided if there is a handling rule that allows the calling party 105 in regard to the group of potential calling parties that the calling party 105 belongs to and the social role of the addressed party 104 to be put directly through to the addressed party 104 and the algorithm comes to the end 308. If this is not the case then in block 303 it is decided to which handling alternative of the possible three handling alternatives 304, 305, 306 the handling rule leads. After this decision the algorithm comes to the end 307.
  • Figure 4 shows schematically an embodiment of a system according to the present invention.
  • the model of the social barriers is
  • the communication channel 403 such as mobile radio communication, SMS, MMS, Instant Messaging, email or online social networks.
  • the communication channel 403 generates the input into the system, i.e. the incoming call from the calling party 105 to the addressed party 104 using e.g. mobile radio communication.
  • the communication channel 403 and sources of information 401 e.g. a calendar, GPS
  • additional Information such as location information and provide this information to a processor 402.
  • an address book 405 e.g. defined by the addressed party 104, is integrated in this system.
  • calling parties 105 also contacts
  • the assigned groups of calling parties are stored. These groups are expandable by additional parameters such as handling rules.
  • the role and rule memory 400 stores the handling rules, the social role of the addressed party 104, the calling parties 105 and the assigned groups of calling parties (if not stored in the address book 405).
  • a configurator 404 generates according to the handling rules, the social role of the addressed party 104, the calling parties 105 and the assigned groups of calling parties stored in the role and rule memory 400 the adequate reaction to the incoming call and provides the processor 402 with this generated reaction.
  • the configurator 404 is exemplarily realizable as a Web-User Interface or a Handset-User Interface.
  • the processor 402 (also addressed state processor) is the central controlling means in this system.
  • the processor 402 generates the output, e.g. the accepting the call, by using the communication channel 403.
  • This embodiment of a system according to the present invention is only one example.
  • the system according to the present is flexible and reacts to variable conditions and situation.
  • the system is auto adaptive and individual configurable in dependence of time and location. Furthermore it is realizable for protecting the addressed party 04 e.g. of unwanted advertisement using the mobile radio
  • the system can be used to archive messages, e.g. according to the assigned group of potential calling parties. For example messages from unimportant calling parties 105 can be erased after a short time.
  • This system and especially this auto-adaptive system can be realized by a state machine using as an input the reaction on the call by the addressed party (e.g. the manual rejection of the calling party by the addressed party) in relation to the current social role of the addressed party, the multitude of possible
  • the possible states that can be used are the current social role of the addressed party or the assigned group of potential calling parties.
  • As an output it is e.g. possible to reject the call, accept the call and put the call through to the addressed party, send an answering message or indicate that the addressed party does not want to be disturbed.
  • Auto adaptive in this case means e.g. that a soft barrier turns into a hard barrier.
  • the call leads e.g. automatically to the fact that the calling party receives the notification that the addressed party does not want to be disturbed and the calling party may leave a message on the answering device if the call is not important and in case it is very important the calling party may press the " * "
  • the output of the system may also comprise a modification of the message indication presented to the addressed party, e.g. play tone or vibration or no indication.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

L'invention se rapporte à un procédé, à un système, à un programme et à un produit-programme d'ordinateur permettant de gérer un appel dans un réseau de communication entre une partie appelée et une partie appelante, la partie appelée transmettant des données d'état à l'élément de réseau, la partie appelante envoyant des données d'identification à l'élément de réseau, l'appel étant traité par une instance de réseau selon au moins une première ou une seconde alternative de traitement, le choix entre les alternatives de traitement dépendant des données d'identification et des données d'état.
EP10779693A 2009-11-04 2010-11-04 Gestion personnalisée des appels Withdrawn EP2497257A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP10779693A EP2497257A1 (fr) 2009-11-04 2010-11-04 Gestion personnalisée des appels

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US25800909P 2009-11-04 2009-11-04
EP09013848 2009-11-04
PCT/EP2010/006710 WO2011054506A1 (fr) 2009-11-04 2010-11-04 Gestion personnalisée des appels
EP10779693A EP2497257A1 (fr) 2009-11-04 2010-11-04 Gestion personnalisée des appels

Publications (1)

Publication Number Publication Date
EP2497257A1 true EP2497257A1 (fr) 2012-09-12

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EP10779693A Withdrawn EP2497257A1 (fr) 2009-11-04 2010-11-04 Gestion personnalisée des appels

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EP (1) EP2497257A1 (fr)
WO (1) WO2011054506A1 (fr)

Families Citing this family (1)

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Publication number Priority date Publication date Assignee Title
CN109428976B (zh) * 2017-08-31 2021-06-11 中国移动通信集团公司 一种拦截恶意呼叫的方法、关口局及平台

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Publication number Priority date Publication date Assignee Title
US7342917B2 (en) 2001-10-02 2008-03-11 Comverse, Inc. Multimedia personalized call management (MPCM)
US20080101584A1 (en) * 2003-08-01 2008-05-01 Mitel Networks Corporation Method of providing context aware announcements
US20050170864A1 (en) * 2004-01-29 2005-08-04 Barclay Deborah L. Mobile switching center feature group
CN101212509A (zh) * 2006-12-29 2008-07-02 朗迅科技公司 提供指示被叫方状态的通知的系统和方法
DE102007005914A1 (de) * 2007-02-01 2008-08-07 Vodafone Holding Gmbh Verfahren und Einrichtung zum Steuern des Aufbaus einer Kommunikationsverbindung

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Also Published As

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WO2011054506A1 (fr) 2011-05-12

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