EP1953485A2 - Service- und Instandhaltungsführer für ein Haushaltsgerät - Google Patents

Service- und Instandhaltungsführer für ein Haushaltsgerät Download PDF

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Publication number
EP1953485A2
EP1953485A2 EP20070255055 EP07255055A EP1953485A2 EP 1953485 A2 EP1953485 A2 EP 1953485A2 EP 20070255055 EP20070255055 EP 20070255055 EP 07255055 A EP07255055 A EP 07255055A EP 1953485 A2 EP1953485 A2 EP 1953485A2
Authority
EP
European Patent Office
Prior art keywords
refrigerator
display
user interface
instructions
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP20070255055
Other languages
English (en)
French (fr)
Inventor
Daniel H. Quinlan
Michael A. Kahwaji
Ananth Uggirala
Sang W. Lee
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Whirlpool Corp
Original Assignee
Whirlpool Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US11/957,717 external-priority patent/US9057554B2/en
Application filed by Whirlpool Corp filed Critical Whirlpool Corp
Publication of EP1953485A2 publication Critical patent/EP1953485A2/de
Withdrawn legal-status Critical Current

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Classifications

    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
    • F25D—REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
    • F25D29/00—Arrangement or mounting of control or safety devices
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
    • F25B—REFRIGERATION MACHINES, PLANTS OR SYSTEMS; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS
    • F25B2500/00—Problems to be solved
    • F25B2500/06—Damage
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
    • F25D—REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
    • F25D2400/00—General features of, or devices for refrigerators, cold rooms, ice-boxes, or for cooling or freezing apparatus not covered by any other subclass
    • F25D2400/36—Visual displays
    • F25D2400/361—Interactive visual displays

Definitions

  • the present invention relates generally to appliances, and will generally be discussed with respect to refrigerators, although the present invention is not necessarily limited to refrigerators but may include other types of appliances or household appliances.
  • refrigerators with ice makers and/or water dispensers typically have water filters to assist in purifying water. These water filters require periodic replacement.
  • some refrigerators provide feedback to users in various forms to indicate that it is time to replace the water filters.
  • users may need to consult appropriate instruction manuals or user guides to determine where the water filter is and how to replace it.
  • the user may need to consult the appropriate instruction manuals or user guides in order to determine the correct part number for a replacement water filter.
  • the user may also need to consult the appropriate instruction manuals or user guides to determine how one obtains a replacement water filter.
  • a user may have lost or misplaced his instruction manual or user guide.
  • Another object, feature, or advantage of the present invention is to provide an appliance which provides part numbers associated with replacement parts and/or accessories.
  • Yet another object, feature, or advantage of the present invention is to provide an appliance which provides installation instructions for replacement parts and/or accessories.
  • a further object, feature, or advantage of the present invention is to provide an appliance which provides instructions for service and maintenance tasks.
  • a further object, feature, or advantage of the present invention is to provide an appliance which reduces a user's need for reliance on user's manuals to service and maintain the appliance.
  • a refrigerator includes a refrigerator cabinet for enclosing at least one refrigerating compartment, a display operatively connected to the cabinet, and a control unit electrically connected to the display.
  • the control unit is adapted for determining the presence of a condition requiring a replacement part.
  • the control unit is adapted for displaying on the display a visual indicator indicative of the presence of the condition requiring the replacement part.
  • the control unit is adapted for receiving from the user an input requesting additional information about the condition requiring the replacement part.
  • the control unit is also adapted for displaying additional information about the condition requiring the replacement part on the display after receiving the input requesting additional information from the user.
  • the additional information about the condition may include contact information for ordering a part.
  • the contact information may include a phone number or a web site address.
  • the additional information about the condition may include a part number for a replacement part.
  • the replacement part may be a filter such as a water filter.
  • the additional information may include instructions for servicing the refrigerator such as instructions for installing the replacement part.
  • the visual indicator may indicate the presence of the condition requiring the replacement part by blinking or otherwise alerting the user.
  • a household appliance includes a household appliance housing and a user interface operatively connected to the housing.
  • the user interface includes a display and user inputs.
  • the user interface is adapted for showing on the display a part number for a component part, contact information for use in acquiring the component part, and instructions for installing the component part.
  • the contact information may include a phone number.
  • the contact information may include a web site address.
  • the component part may be a replacement part, such as a filter, or the component part may be an accessory part.
  • the appliance may be a refrigerator and the household appliance housing may be a refrigerator cabinet.
  • a method for providing convenience to a user of a refrigerator such that the user may service the refrigerator without consulting written documentation includes providing the refrigerator wherein the refrigerator includes a housing and a user interface operatively connected to the housing.
  • the user interface includes a display.
  • the method further includes displaying on the display of the user interface of the refrigerator a part number for a component part and contact information for use in acquiring the component part.
  • the component part may be a replacement part, such as a water filter, or an accessory part.
  • the method may further include displaying on the display of the user interface instructions for replacing a component part.
  • the contact information may include a phone number or a web site address.
  • the method may further include receiving an order for the component part from the user.
  • a system for use in a household appliance includes a display, at least one user input associated with the display and a memory storing screen display information including part numbers for component parts, contact information for use in acquiring the component parts, and instructions for installing the component parts.
  • the display is adapted for showing on the display at least one of the part numbers, the contact information, and the instructions.
  • the component parts may be refrigerator parts.
  • the component parts may include replacement parts or accessory parts.
  • a household appliance includes a housing, a user interface operatively connected to the housing and having a display and user inputs.
  • the user interface is adapted for showing on the display instructions for service or maintenance tasks.
  • the instructions may take the form of text, still images, video and combinations of such items with accompanying audio.
  • FIG. 1 is a perspective view illustrating one embodiment of an appliance.
  • the appliance shown in FIG. 1 is a refrigerator 10.
  • the refrigerator 10 has a refrigerator cabinet 12 which serves as an appliance housing and encloses refrigerating compartments, including a freezer compartment 14 and a refrigerator compartment 16.
  • a freezer compartment door 18 is provided as well as refrigerator compartment door 20 for providing access to the respective compartments.
  • An ice dispenser unit 22 is shown on the freezer compartment door.
  • Above the ice dispenser unit 22 is a user interface 24.
  • the user interface 24 need not be in the location shown, may be incorporated into the ice dispenser 22, or may be otherwise positioned.
  • the refrigerator 10 shown in FIG. 1 is merely one embodiment of a refrigerator.
  • the refrigerator may be configured differently and need not have multiple compartments or the side-by-side configuration shown.
  • FIG. 2A and 2B illustrate the user interface 24 in more detail.
  • the user interface 24 includes a display 26.
  • the display 26 may be a liquid crystal display (LCD) and may be touch sensitive so as to provide a means for user input.
  • a default screen 28 is displayed on the display 26.
  • the default screen 28 includes a refrigerator temperature 30, a freezer temperature 32.
  • Other information shown includes the lock status 34 of the refrigerator 10, the quick cool status 36, the quick freeze status 38, the ICEMAGIC status 40, and the filter status 42.
  • the lock status 34 is indicative of whether the ice dispenser is locked or unlocked.
  • the quick cool status 36 indicates whether the quick cool feature is in use to speed the cooling of large amounts of groceries by temporarily lowering temperatures.
  • the quick freeze status 38 indicates whether the quick freeze feature is in use to speed the cooling of items located in at least a portion of the freezer compartment.
  • the ICEMAGIC status 40 indicates whether the ICEMAGIC system is in use.
  • the ICEMAGIC system is a system for use when heavy ice usage is needed.
  • ICEMAGIC is trademark of Whirlpool.
  • the filter status 42 indicates the condition of a water filter.
  • a bar graph type display is shown for indicating the filter status 42 so that a user can watch the water filter status change over time. Beneath the display 26 are buttons 48, 50, 52, 54, and 56. Each of these buttons is aligned with a corresponding indicator. Instead of buttons 48, 50, 52, 54, and 56 positioned below the display, a touch sensitive display may be used.
  • the display 26 is preferably a touch sensitive display.
  • a light button 44 is shown as well as a temperature adjust button 46.
  • a call service icon 43 is flashing to indicate that there is a condition present which requires service.
  • a replace filter icon 45 is flashing to indicate that the filter needs replaced.
  • FIG. 3 illustrates a screen display 60 for displaying settings and information.
  • the screen display 60 includes a contact input 62 which may be activated to signal that contact information should be displayed.
  • the screen display 60 includes a parts input 64 which may be activated to signal that parts information should be displayed.
  • the screen display 60 includes an order input 66 which may be activated to signal that ordering information should be displayed.
  • the contact input 62, the parts input 62, and the order input 66 are inputs associated with the touch sensitive display 26.
  • the inputs may be areas or regions of the screen display 60 which is displayed on the display 26. Alternatively, other forms of input may be used.
  • the screen display 60 also includes contact information region 72 which as shown indicates a web site address, a toll-free number for general questions, a toll-free number for service contracts, and a toll-free number for parts and accessories.
  • a back input 68 and an "OK" input 70 are provided as a part of the user interface so that a user may indicate they wish to return to a previous screen by using the back input 68 or indicate that they are finished for now by using the "OK" input 70.
  • the back input 68 and the "OK” input 70 may also be touch sensitive inputs.
  • FIG. 4 illustrates a screen display 74 for displaying additional information about parts.
  • the screen display 74 may be displayed after a user selects the parts input 62.
  • the screen display 74 includes a parts number region 76 which includes proper and complete part numbers for various replacement parts and accessory parts which a user may require or desire. Examples of replacement parts include water filters, extra bins, shelves, or other parts.
  • replacement parts include water filters, extra bins, shelves, or other parts.
  • the part information is complete so that a user can correctly order appropriate parts or accessories, without attempting to guess at the part numbers or order based on refrigerator model.
  • FIG. 4 includes a forward input 80 and a backward input 82 so that the user can scroll through the numbers of many different types of parts and accessories.
  • the list of parts and accessories may be placed in various orders including by placing the most commonly order parts, such as water filters, at the top of the list. Alternatively, the list may be ordered alphabetically, by part number, or otherwise.
  • FIG. 5 illustrates a screen display 84 which includes ordering information 86.
  • Screen display 84 may be displayed after a user selects the order input 66.
  • the ordering information may include a phone number to call to place an order, a web site address to visit to place an order, or to indicate that replacement parts are available at retailers, resellers, or elsewhere. Where a phone number is used, preferably the phone number is a toll-free number.
  • the display of ordering information by the refrigerator further provides convenience to a user as a user need not search for contact information or other ordering information.
  • FIG. 6 illustrates a water filter screen display 88 for providing information about the replacement of a water filter.
  • a filter status input 90 is provided as well as a water filter order information input 92, and a water filter replacement information input 94.
  • a user selects the water filter replacement information input 94 to view the screen display 88 which includes the water filter replacement information 96.
  • the water filter replacement information 96 provides a user with the information necessary to replace the water filter, including how to remove the filter. Because this information is conveniently accessible by a user, the user need not attempt to find and reference instruction manuals and guides. Although instructions manuals and guides may generally be provided with appliances, users may lose or misplace this information. By making this information available from the user interface of the refrigerator, the user is able to easily and conveniently access this information when needed.
  • the instructions for a particular service or maintenance task can be conveyed to the user in a variety of different ways.
  • the instructions for replacing a water filter illustrated on the display 88 in FIG. 6 are in text.
  • the instructions can also take other forms, such as still photos or images, a sequence of photos or images, video materials, or a combination of such items.
  • Audio from a speaker 105 on the user interface 24 may also accompany what is shown on the display 88 to provide further explanation and instruction.
  • FIGS 7 and 8 are exemplary only and show two different still images with pictures and text on display 88 from a sequence of images used to teach the user how to install a water filter. The same could be done for other service or maintenance tasks.
  • audio instructions would also be provided from the speaker 105.
  • the instructional materials may also be sent in electronic form via a wireless network to the user's cell phone, computer or other consumer electronics device.
  • FIG. 9 is a block diagram of one embodiment of a system associated with a refrigerator appliance.
  • the system 100 includes a control unit 102 operatively connected to the user interface 24, which includes a speaker 105, a display 26 and one or more user inputs 104.
  • a memory is also operatively connected to the control unit 102.
  • the memory 106 may be used to store the screen displays or information presented on the screen displays including part information, contact or ordering information, and installation instructions. As previously discussed, the installation instructions can take a variety of forms, including text, still images and video. Audio information from speaker 105 may also accompany the installation instructions on the display 26.
  • the control unit 102 may also be operatively connected to one or more sensors which are associated with the refrigerator system 108.
  • the control unit may include one or more processors, microcontrollers, integrated circuits, or other intelligent controls.
  • the control unit 102 communicates with the user input 104 and the display 26 to display appropriate information on the display 26, including the various screen displays illustrated in FIGS 2A-2B and 3-8 . Information regarding the screen displays may be stored in the memory 106. It is to be understood that the user input 104, the display 24, the memory 106, and the control unit 102 may be integrated in whole or in part.
  • the user input 104 may include touch sensitive inputs associated with the display 26 as well as additional such as, but not limited to buttons.
  • the user interface 24 of the refrigerator 10 interacts with a user to report on the state of the refrigerator, including various refrigerator functions or refrigerator features. This includes alerting the user of a condition requiring service or maintenance such as a water filter needing replacement or other condition.
  • the user interface 24 makes additional information available to the user such as part number information, contact information, and instructions for removing or replacing parts.
  • the user has ready access to information needed from the refrigerator itself without needing to consult additional materials.
  • various methods may be used for providing convenience to a user of a refrigerator such that the user may service the refrigerator without consulting written documentation.
  • the user interface provides relevant information so written documentation does not need to be relied upon. This can include information about a component part such as a replacement part or information about an accessory part.
  • a water filter is an example of a replacement part.
  • a bottle rack is an example of an accessory part.
  • An additional benefit of the present invention is that the contact information for obtaining replacement or accessory parts will always be readily available to the user of the refrigerator. When this contact information is used, the replacement or accessory parts is then obtained from an approved source. Thus, the manufacturer of the refrigerator can increase the likelihood that proper replacement parts or accessory parts are used and, if the manufacturer so chooses, that the manufacturer is contacted when replacement parts are needed.
  • methods of the present invention may include the step of receiving an order for the component part from the user.
EP20070255055 2006-12-28 2007-12-27 Service- und Instandhaltungsführer für ein Haushaltsgerät Withdrawn EP1953485A2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US88226906P 2006-12-28 2006-12-28
US11/957,717 US9057554B2 (en) 2006-12-28 2007-12-17 Service and maintenance guide for appliance

Publications (1)

Publication Number Publication Date
EP1953485A2 true EP1953485A2 (de) 2008-08-06

Family

ID=39323982

Family Applications (1)

Application Number Title Priority Date Filing Date
EP20070255055 Withdrawn EP1953485A2 (de) 2006-12-28 2007-12-27 Service- und Instandhaltungsführer für ein Haushaltsgerät

Country Status (1)

Country Link
EP (1) EP1953485A2 (de)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2614325A2 (de) * 2010-09-07 2013-07-17 BSH Bosch und Siemens Hausgeräte GmbH Haushaltskältegerät
CN103471339A (zh) * 2012-06-05 2013-12-25 三菱电机株式会社 冰箱

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2614325A2 (de) * 2010-09-07 2013-07-17 BSH Bosch und Siemens Hausgeräte GmbH Haushaltskältegerät
CN103471339A (zh) * 2012-06-05 2013-12-25 三菱电机株式会社 冰箱
CN103471339B (zh) * 2012-06-05 2015-10-14 三菱电机株式会社 冰箱

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