EP1547491A1 - Chemists shop arrangement - Google Patents

Abstract

A shop fitting, for a pharmacy, comprising self-selection shelves (13) at the entrance (12) to carry over-the-counter products and at least one cash desk (16) where customers can pay for their purchases, is new. A shop fitting, for a pharmacy, comprises self-selection shelves (13) at the entrance (12) to carry over-the-counter products and at least one cash desk (16) where customers can pay for their purchases. Closed and locked display shelves (14) are also at the entrance, where customers can view controlled and prescription products and take information leaflets from holders (15) but without access to them. The leaflets can be presented at a dispensing counter (17). Dispensed products are carried by a conveyor (18) from the store to the cash desk, for collection and payment.

Description

The invention relates to a shop fitting for a pharmacy, with in Access area for customers arranged free choice shelves, from which the Customer can take non-pharmacy items free, as well as with at least one checkout counter, at which the customer himself selected and transported to the cashier article be billed.

Shop fittings for pharmacies with arranged in the access area for customers Free-choice shelves are part of the workrooms of a pharmacy, the so-called Offizin. In Freiwahlregalfächern are in stock stored items that the customer can select and remove. Both Articles, which the customer finds in the free-choice shelves, are exclusively for non-pharmacy articles whose issue is not in the Area of responsibility of the pharmacist or a pharmacy employee must lie. The billing and payment of the free-choice shelves taken from a checkout counter, which also has a POS terminal can have. The cash desk is usually located spatially separated from the hand sales counter, which is also part of the Shopfitting is. It is also conceivable that the cashier part of the Hand selling counter is.

When presenting the articles in the free-choice shelves will be in pharmacies made use of the so-called indication concept. As part of the Indication concept finds the presentation of the article from the point of view the indication instead. Accordingly, those with a certain illness or remedies indicated for the well-being of the customer, chemicals, Cosmetics and prophylactics in the free-choice shelves arranged so that they are presented together to the customer. According to the Indication concept, for example, in the free-choice shelves for the Indication area "skin" all non-pharmacy articles together placed, which are suitable for the treatment of the skin.

The advantage of the indication concept lies in the fact that the customer of in the first place the possibility is given information about him in question to obtain non-pharmacy items without first entering one Dialogue with the pharmacist or pharmacist. On In this way, the purchase decision of the customer is forced. Furthermore can with a firm purchase intention of the customer of a time for the pharmacist and cost-intensive dialogue regarding the customer in question be refrained from non-pharmacy articles.

The usual Apothekenladeneinrichtung has the disadvantage that they only in the Access area allows the free dial, d. H. only non-pharmacy articles in the free-choice shelves, whereas they have pharmacy-only Article not included in the free-choice shelves. To the legal It is, in fact, sufficient to meet the requirements for the sale of medicinal products required that the issue of pharmacy items sufficient monitored takes place. This means that the first access to the pharmacy articles and the delivery of the same to the customer the pharmacist or specialist staff must be reserved. In the Pharmaceutical terminology will use this form of issue pharmacy articles also referred to as pharmaceutical edition.

The pharmacy items are arranged in shelves that are in areas inaccessible to customers, eg. B. behind the Hand selling counters are located. The spatial separation of pharmacies offer for sale in pharmacy and non-pharmacy Products make it impossible, non-pharmacy and pharmacy To place articles together from the point of view of the indication. This This leads to the aforementioned advantage of the forced purchase decision pharmacy articles missing, since the customer first in a dialogue with the pharmacist or with the pharmacist staff must come to the to obtain a pharmacy-only item. The fact that pharmacy and non-pharmacy items are not common from the point of view The indication can also be arranged, even at firm purchase intention of the customer for the pharmacist time-consuming and cost-intensive Dialogue on the non-pharmacy eligible for the customer Article takes place.

It is therefore an object of the invention, a shop equipment for a pharmacy to make available that makes it possible to pharmacy and non-pharmacy Articles together from the point of view of the indication in the access area of the customer, where at the same time the pharmaceutical issue is guaranteed.

To solve this problem, the invention proposes starting from a shop of the type mentioned above, in the access area for customers to arrange closed visual choice shelves, in which pharmacy articles visible to the customer, but against access are protected, with the display option shelves output containers are assigned for information carrier, by the customer from the Removed output tray and the cashier counter against in the Selective item shelves offered items are exchanged.

The store device according to the invention has the advantage that it makes it possible makes the pharmacy-related items in the customer's access area integrate, with the pharmacy items and the Non-pharmacy articles together from the point of view of Indication can be arranged. Because of that in the Visual choice shelves filed articles protected against access issued and only the information carrier at the checkout counter against in the Selective item shelves offered items can be exchanged is at the same time ensuring the pharmaceutical output.

As information carrier come for example representations or dummies the article in question. Advantageously, however, the information carriers are as Cards are formed, the freely readable and / or encoded information on the im included in the selection box. In this way it is ensured that easily manageable information carriers exist that are stored in readable and coded form the necessary information for the customer and for the pharmacist or the pharmacist over the im included in the selection box. These Information can be passed on without the customer and the Pharmacists or the pharmacy staff in dialogue with each other.

Conveniently, the store device each with separate shelves On the other hand, one-touch shelf shelves on the other hand or free-choice shelves on. As a result, each free-choice shelves and display shelves next to each other to be ordered.

But mostly there is a close mix of pharmacy and non-pharmacy articles from the point of view of indication is appropriate, it is advantageous if shelves both Freiwahlregalfächer than also included visual option shelves.

To make the shelving system variable and optimally suited to the respective requirements to adapt, a modular shelving system makes sense, which is composed of a plurality of shelf modules and Shelf modules with free-choice shelf compartments and shelf modules with Contains selection dial shelves.

Appropriately, the shelf shelves are through them final sight glasses are protected against access by the customer.

Furthermore, the cash desk is assigned a transport system, which on Requirement for the items displayed in the display option shelves corresponding articles transported from a warehouse to the cash desk. One Such transport system makes it possible to reduce the personnel costs for the To reduce the transport of pharmacy items to the cash desk.

Finally, it is advantageous if the transport system is part of a semiautomatic or automatic pharmacy picking system is. This reflects the fact that pharmacies with a variety of pharmacy articles often about automatic Picking plants that serve the pharmacy articles sorted to store and as quickly as possible in each desired sorting and denominations from the warehouse to take and assemble. The picked items can be transported by means of the transport system Cash desk be promoted.

Conveniently, the cash desk is a reader for reading on the Information carrier information contained. Such Reader facilitates communication between cash desk and warehouse and makes this largely error-free.

Figur 1:

Einen Grundriss einer herkömmlichen Apothekenladeneinrichtung;

Figur 2:

Einen Grundriss einer erfindungsgemäßen Apothekenladeneinrichtung.

An embodiment of the invention will be explained in more detail below with reference to the drawings. Show it:

FIG. 1:

A floor plan of a conventional pharmacy shop establishment;

FIG. 2:

A floor plan of a pharmacy shop according to the invention.

Fig. 1 shows a plan view of a common in the prior art Apothekenladeneinrichtung 1. In the pharmacy shop 1 is located an access area 2 equipped with a plurality of free-choice shelves 3. The access area is the area in which the customer is free at all times can move. In the free choice shelves 3 are sales articles, the are not subject to a pharmacy. The non-pharmacy articles in the Free choice shelves 3 are from the point of view of the indication arranged. For example, all non-pharmacist Articles which are suitable as cosmetic or medical preparations for the skin, closed presented in one of the free-choice shelves 3 and offered for sale become. The operation in free choice in the access area 2 has the consequence that the customer after selection and removal of non-pharmacy Item must go to checkout 4. At the cash desk 4 takes place Finally, the billing and payment of non-pharmacy items from the free-choice shelves 3.

The cash desk 4 is often part of a hand sales counter 5. The Hand-selling counter 5 contains free-choice subjects 3 accessible to the customer. Furthermore, the hand sales counter 5 contains inaccessible to the customer Shelves 6. Further for the customer inaccessible shelves 6 are arranged behind the hand sales counter 5. In these only the pharmacist or Shelf compartments 6 accessible to pharmacy personnel are commonplace placed on pharmacy-priced articles that are most frequently requested, d. H. so-called OTC articles (over the counter articles). By this also for the Customer visible placement, these products are required more often than other equivalent, cheaper or even better products.

Would like the customer in addition to those selected on the free electives Articles buy pharmacy articles, so he relies on one Dialogue with the pharmacist or pharmacist at the Hand selling counter 5 to kick. The issue of the pharmacy article takes place in such a way that the pharmacist or the pharmacy agent the a pharmacy subject to a shelf 6 takes the customer at the Hand selling counter 5 presents and handed over. By means of the latter Process is completed the pharmaceutical issue.

Most pharmacy products are located - as well as the prescription drugs - in the back of the Pharmacy store 1, neither accessible to the customer nor is visible. From there, the articles on order picking 7 and 8 or a recipe 9 requested, brought to the hand selling counter 5 and there be issued pharmaceutically

Fig. 2 shows a pharmacy loading device 11 according to the invention with a compared to the prior art much larger access area 12 for the customer, in which both free-choice shelves 13 and visual option shelves 14 are arranged. The free-choice shelves 13 are open, so that the customer from these free choice shelves the non-pharmacy Can remove products directly. The visual choice shelves 14 are In contrast, closed by sight glass, so that the customer off these closed-dial shelves 14 are the ones exhibited therein can not refer to pharmacy products. Instead, they are closed view option shelves with output containers 15 provided in which for the customer information carrier, z. B. in the form of printed Cards 16 are kept in readable and / or encoded form Information about those in the closed-dial shelves 14 contained pharmacy items. This information carrier The customer can remove the dispensing containers 15 to the pharmacist or the pharmacy staff at a checkout counter 17 against the to exchange for a pharmacy.

As can be seen from Figure 2 belong to the illustrated Apothekenladeneinrichtung 11 a total of three ticket desks 17a, 17b and 17c. The cash desk 17a is connected to a transport system 18, z. B. a slide or connected to a pneumatic tube system, which requested the requested transported pharmacy articles to the cash desk 17a. the Ticket counter 17b is in contrast a specially designed for fast-moving Supply machine 19 associated with the requested pharmacy Supplies items to the cash desk 17b. The cash desk 17c is finally with connected to a fully automatic picking system 20, which the cash desk 17c with the requested pharmacy Articles supplied.

The cash desks 17a, 17b and 17c are each provided with readers 21a, 21b and 21 c which are the ones delivered by the customers Information carriers 16 can read information contained. Based on this Information is then ordered the pharmacy items and transported.

The belonging to the pharmacy shop 11 shelves can Single shelves that are either only open-dial shelves 13 or enclosed visual choice shelves 14 included. But it can also mixed shelves that have both open-dial shelves 13 as well enclosed visual choice shelves 14 included. Finally that can Shelving system also be modular in order to set up or rebuild the Pharmacy the open free-choice shelves 13 and the closed Selector dial shelves 14 can be mixed as desired.

The loading of the shelves is based on the indication. So can for example, on a shelf or at least close to each other for the article Chiropody are presented, namely the pharmacy drugs for Maintaining the health of the foot in closed-dial shelves 14 and ordered the non-pharmacy pedicure in next to it Free-choice shelves 13.

In this way, in the pharmacy depending on the needs indication islands be created, which required for the respective indication area Keep products available without disrupting the pharmaceutical output. This is ensured by the fact that the customer the pharmacy-only products only from the hand of the pharmacist or of whose qualified specialist staff is handed out.

By the new pharmacy shop establishment, the pharmacist in particular relieved of unqualified sales activity and can become more of the turn to much more important advice, for example by Customers in the respective indication areas in front of the display shelves advises appropriate therapies and appropriate medicines.

Claims (9)

Store arrangement for a pharmacy, with free-choice shelf compartments (13) arranged for customers in the access area (12), from which the customer can freely take non-pharmacy items, and at least one checkout counter (17) to which the customer himself selected and to the checkout counter (17 ) transported items are billed
marked by,
in the access area (12) arranged for customers, closed visual choice shelves (14) in which pharmacy items are visible to the customer, but protected against access, wherein the display option shelves (14) output containers (15) for information carrier (16) are assigned are removed from the dispensing container (15) by the customer and are exchanged at the counter (17) for the items offered in the display selection shelves (14). Shop device according to claim 1, characterized in that the information carrier (16) are designed as cards containing freely readable and / or encoded information about the in the associated Sichtwahlregalfach (14) issued articles. Shopfitting according to claim 1, characterized by respective separate shelves with visual choice shelf compartments (14) on the one hand or free choice shelf compartments (13) on the other. Shopfitting according to claim 1, characterized by shelves which contain both free-choice shelf compartments (13) and display shelf compartments (14). Shopfitting according to claim 1, characterized by a modular shelving system, which is composed of a plurality of shelf modules and shelf modules with free-choice shelf compartments (13) and shelf modules with visual choice shelf compartments (14) contains. Shopfitting device according to one of claims 1 to 5, characterized in that the visual choice shelves (14) are protected by their final viewing windows against access by the customer. Shopfitting device according to one of claims 1 to 6, characterized in that the cash desk (17) is assigned a transport system (18) which, on request, transports items from a warehouse to the cash desk (16) corresponding to the items displayed in the display shelf shelves (14). Shopfitting device according to claim 7, characterized in that the transport system (18) is part of a semiautomatic or automatically operating pharmacy order-picking system (19, 20). Shop device according to one of claims 1 to 8, characterized in that the checkout table (17) is associated with a reading device (21) for reading the information contained on the information carrier (16).

Images