EP1596341A1 - Information card for pharmacies - Google Patents

Abstract

A retailing system for a pharmacy has customer access to vending shelves with open sections (13) for non controlled products and closed shelves (14), sealed by glass doors, for customers to select by viewing. The sealed shelves are complemented by information points (15) which assist the customer with the selection. The information is either via leaflets, or by a coded label scanned by a reader carried by the customer. The sheets and/or reader are offered at the check out (17) where the operator can release the products, e.g. via a responsible person.

Description

Technical area

The invention relates to a shop fitting for a pharmacy, with in the access area arranged for customers free-choice shelves, from which the customer can take non-pharmacy items free, as well as with at least one checkout counter where the customer selected by himself and items transported to the cashier's desk.

State of the art

Shop fittings for pharmacies with arranged in the access area for customers Free-choice shelves are part of a workspace Pharmacy, the so-called Offizin. Located in free-choice shelves articles in stock, which the customer selects and removes can. For the items that the customer uses in the free-choice shelves is found to be exclusively non-pharmacy articles, their issue is not the responsibility of the pharmacist or a pharmacy employee must lie. The billing and payment the article taken from the free choice shelves takes place a cash desk, which can also have a point-of-sale terminal. Of the Checkout counter is usually physically separate from the hand selling counter, which is also part of the shop furnishings. It is conceivable but also that the cash desk is part of the hand sales counter.

When presenting the items in free-choice shelves will be in pharmacies made use of the so-called indication concept. As part of of the indication concept finds the presentation of the articles under the Viewpoint of the indication. Accordingly, those at the particular Illness or remedy indicated for the well-being of the customer, Chemicals, cosmetics or prophylactics in the free-choice shelves arranged so that they are presented together to the customer. According to the indication concept, for example, in the free-choice shelves for the indication area "skin" all non-pharmacy-liable Articles are placed together, dedicated to the treatment of Skin are suitable.

The advantage of the indication concept lies in the fact that the customer of in the first place the possibility is given, information about him for Ask for non-pharmacy items to come without first in a dialogue with the pharmacist or pharmacist to step. In this way, the purchase decision of the customer is forced. In addition, with firm purchase intention of the customer of a for the pharmacist time- and cost-intensive dialogue regarding the for the Customers not eligible for non-pharmacy become.

The usual pharmacy shop facility has the disadvantage that they only in the access area allows the free dialing, i. only non-pharmacy Articles in the free-choice shelves, whereas they are pharmacy-only Article not included in the free-choice shelves. To the legal Provisions for the sale of medicinal products is sufficient namely, that required the issue of pharmacy items adequately monitored. This means that the first access to the article subject to the pharmacy and handing it over to the Customers remain reserved for pharmacists or professionals got to. In pharmaceutical terminology, this form of output becomes pharmacy articles also as pharmaceutical edition designated.

The pharmacy-priced items are arranged in shelves, located in areas inaccessible to customers, e.g. behind the Hand selling counters are located. The spatial separation of pharmacies offer for sale in pharmacy and non-pharmacy Products make it impossible, non-pharmacy and pharmacy Articles in common from the point of view of the indication too place. This leads to the aforementioned advantage of the forced Purchase decision for pharmacy-related items is missing, as the customer first in a dialogue with the pharmacist or with the pharmacy staff must come to get the pharmacy-related article. The fact that pharmacy and non-pharmacy Article not arranged together from the point of view of the indication can also be, even with a firm purchase intention the customer a time-consuming and cost-intensive dialogue for the pharmacist the non-pharmacy eligible for the customer Article takes place.

Presentation of the invention, object, solution, advantages

It is therefore an object of the invention, a shop equipment for a pharmacy to make available, which makes it possible to pharmacy and non-pharmacy items collectively from the point of view the indication in the access area of the customer to present, where at the same time the pharmaceutical output is guaranteed.

To solve this problem, the invention proposes starting from a Store device of the type mentioned, in the access area for To order customers closed visual choice shelf compartments, in which pharmacy-liable Article visible to the customer but protected against access are issued, with the view selection shelves output containers are assigned for information carrier, wherein the information carrier removed from the output container by the customer and at the cash desk exchanged for the items offered in the display option shelves become.

The store device according to the invention has the advantage that it is makes the pharmacy items in the access area possible of the customer, with the pharmacy items and the Non-pharmacy articles together from the point of view of Indication can be arranged. Because of that in the view selection shelves filed article protected against access and only the information carrier at the cash desk against the in can be exchanged for items offered on the display selection shelves, is also the so-called pharmaceutical edition guaranteed. In order to comply with the legal requirements, it is namely required that the issue of pharmacy products sufficient monitored takes place. This means that the first access to the pharmacy Product and delivery to the customer reserved for pharmacists or pharmacy employees got to. In pharmaceutical terminology, this form of the Expenditure of pharmacy products also as pharmaceutical Issue called.

As information carrier come for example representations or dummies the article in question. Advantageously, however, the information carriers are designed as cards containing freely readable information about the im included in the selection box. To this This ensures that easily manageable information carriers are available, in readable form the necessary information for the customer and for the pharmacist or the pharmacist over the contained in the associated Sichtwahlregalfach article. These Information can be passed on without the customer and the pharmacist or pharmacy employee engage in dialogue with each other.

Frequently, the information required for the customer reaches one Scope that no longer allows the information to be readable by the client present on the information carrier. Therefore, claim 3 sees before, that the information carrier on the associated Sichtwahlregalfach articles issued contain information stored by a reader operable to the reader are read, the Reader is connected to a display device that stores the stored Visualizing information for the customer.

Advantageously, the information carriers are with a stored code read by a reader operable by the customer is and stored information outside the information carrier is assigned, wherein the reading device with a display device connected to the information stored outside the information carrier visually presented to the customer. This bears the fact Bill that certain information may be lacking Storage space on the information carriers can not be stored. It is conceivable that, for example, a required image information above the items offered in the display option shelves outside the Information carrier is stored on a hard disk.

It is advantageous if the information carriers are designed as chip cards are. This ensures that the information on the information carriers and electronically store the code on the information carrier can be.

Also conceivable are optically stored codes. It is therefore an advantage if the information carriers are designed as barcode cards.

Frequently, the customer needs advance brief information about the in the associated Selective display shelves issued article. This brief information can be expiration date and price. Appropriately, the information carrier therefore additionally with freely readable information about the im provided associated Sichtwahlregalfach issued articles.

Conveniently, the store device each has separate shelves with visual choice shelf compartments on the one hand or free choice shelf compartments on the other hand on. This allows each free-choice shelves and visual choice shelves be arranged side by side.

But mostly there is a close mix of pharmacy and non-pharmacy articles from the point of view of indication is appropriate, it is advantageous if shelves both Freiwahlregalfächer as well as visual option shelves.

To make the shelving system variable and optimally suited to the respective requirements to adapt, a modular shelving system makes sense, which is composed of a plurality of shelf modules and shelf modules with free-choice shelf compartments and shelf modules with view-selection shelves contains.

The display shelves are useful by lockable windows protected against access by the customer.

Furthermore, the cash desk is assigned a transport system, which upon request, the items displayed in the display option shelves corresponding articles transported from a warehouse to the cash desk. One Such transport system makes it possible to reduce the personnel costs for the To reduce the transport of pharmacy items to the cash desk.

Finally, it is advantageous if the transport system is part of a semiautomatic or automatic pharmacy picking system is. This reflects the fact that pharmacies with a variety of pharmacy articles often about automatic Picking plants that serve the pharmacy articles sorted to store and as quickly as possible in the respective desired Sorting and denominations can be taken from the warehouse and put together. The picked items can be transported by means of the transport system to the cash desk.

Conveniently, the cash desk is a reader for reading the associated information contained on the information carrier. One such reader facilitates communication between checkout counter and bearings and makes them largely error-free.

Brief description of the drawings

Fig. 1

einen Grundriss einer herkömmlichen Apothekenladeneinrichtung; und

Fig. 2

einen Grundriss einer erfindungsgemäßen Apothekenladeneinrichtung.

An embodiment of the invention will be explained in more detail below with reference to the drawings. In a schematic representation:

Fig. 1

a plan of a conventional pharmacy shop equipment; and

Fig. 2

a plan of a pharmacy shop according to the invention.

Best way to carry out the invention

Fig. 1 shows a plan view of a common in the prior art Apothekenladeneinrichtung 1. In the pharmacy shop 1 There is an access area 2, with several free-choice shelves 3 is equipped. The access area 2 is the area in which the customer can move freely at any time. In the free-choice shelves 3 There are sales items that are not subject to a pharmacy. The non-pharmacy Articles in the Freiwahlregalfächern 3 are under arranged according to the point of view of the indication. So, for example all non-pharmacy items that are cosmetic or medicinal products suitable for the skin, closed in one of Free choice shelves 3 are presented and offered for sale. The operation in free choice and access area 2 has the consequence that the customer after selection and removal of the non - pharmacy article Checkout counter 4 must go. At the checkout 4 finally takes place billing and payment of non-pharmacy items the free choice shelves 3.

The cash desk 4 is often part of a hand sales counter 5. Also The hand-selling counter 5 contains free-choice subjects accessible to the customer 3. Furthermore, the sales counter 5 contains inaccessible to the customer Shelves 6. Other shelves inaccessible to the customer 6 are arranged behind the hand sales counter 5. In these only the Pharmacists or pharmacy staff accessible shelves 6 are usually items that are subject to a pharmacy license, which is particularly frequent are, i. so-called OTC articles (over the counter articles). These are also visible to the customer placement Products more frequently than other equivalent, cheaper or even better products.

Would like the customer in addition to those selected on the free electives Buy items for pharmacy-only items, so he depends in a dialogue with the pharmacist or pharmacist to step at the hand selling counter 5. The issue of the pharmacy Article is made in such a way that the pharmacist or the pharmacist takes the article subject to the pharmacy from a shelf 6, presented to the customer at the hand sales counter 5 and handed over. through of the latter process, the pharmaceutical output is completed.

Most pharmacy products are located - as well as the prescription drugs - in the back of the pharmacy shop facility 1, which is neither accessible nor visible to the customer is. From there, the articles on order picking 7 and 8 or a recipe 9 requested, brought to the hand selling counter 5 and there to be spent pharmaceutically.

Fig. 2 shows a pharmacy loading device 11 according to the invention with a much larger access area compared to the prior art 12 for the customer, in which both free-choice shelves 13 and visual choice shelf compartments 14 are arranged. The free-choice shelves 13 are open, so the customer from these free-choice shelves can take the non-pharmacy products directly. The view option shelves 14 are closed by viewing windows, so that the customer from these closed view selection shelves 14 does not refer to the pharmacy-related articles issued therein can. Instead, the closed-line display shelves are with output trays 15 provided in which for the customer information carrier, e.g. be held in the form of printed cards 16 in readable and / or coded form information about those in the closed Visual choice shelves 14 issued pharmacy articles contain. This information carrier 16, the customer can the output containers 15 to the pharmacist or the pharmacy staff at a checkout counter 17 against the pharmacy articles exchange.

The information stored in the information carrier 16 information can from a be read by the customer-operable reader 22, wherein the reader 22 is connected to a display device 23, which the stored information visually for the customer. It can the information carrier 16 be provided with a stored code, read by a customer-operable reader 22 and stored information about the associated visual selection shelf compartment 14 items issued outside the information carrier 16 assigned is, wherein the reader 22 connected to a display device 23 is that stored outside of the information carrier 16 Visualizing information for the customer. As information carrier 16 can then also serve smart cards or barcode cards.

As can be seen from Figure 2 belong to the illustrated pharmacy store device 11 a total of three cash desks 17a, 17b and 17c. Of the Checkout counter 17a is connected to a transport system 18, e.g. a slide or a pneumatic tube system connected, which requested the requested transported pharmacy articles to the cash desk 17a. The checkout counter 17b, in contrast, is a special one for high-speed turners designed supply machine 19 associated with the requested supplies pharmacy articles to the cash desk 17b. The cash desk Finally, 17c is equipped with a fully automatic picking system 20 connected to the cash desk 17c with the requested supplied to pharmacies.

The cash desks 17a, 17b and 17c are each with readers 21 a, 21 b and 21 c, those on the information provided by the customer information carriers 16 read information contained. Based This information is then ordered the pharmacy items and transported.

The belonging to the pharmacy shop 11 shelves can Single shelves that are either only open-dial shelves 13 or enclosed visual choice shelves 14 included. But it can also mixed shelves that have both open-dial shelves 13 as well enclosed visual choice shelves 14 included. Finally that can Shelving system also be modular in order to set up or remodel the pharmacy open dial shelves 13 and closed Selector dial shelves 14 can be mixed as desired.

The loading of the shelves is based on the indication. So, for example on a shelf or at least close to each other for items the pedicure are presented, namely the pharmacy drugs to maintain foot health in closed viewing elective shelves 14 and the non-pharmacy foot care products in the next arranged free-choice shelf compartments 13.

In this way, in the pharmacy depending on the needs indication islands be created, which required for the respective indication area Keep products ready without disrupting the pharmaceutical output becomes. This is ensured by the fact that the customer the pharmacy-only products only from the hand of the pharmacist or of whose qualified specialist staff is handed out.

By the new pharmacy shop establishment, the pharmacist in particular relieved of unqualified sales activity and can become more For example, to give much more important advice the customers in the respective indication areas in front of the display shelves advises on appropriate therapies and appropriate medicines.

Claims (14)

Store arrangement for a pharmacy, with free choice shelf compartments (13) arranged for customers in the access area (12), from which the customer can freely withdraw non-pharmacy items, and at least one checkout counter (17) to which the customer himself selected and to the checkout counter (17 ) transported items are billed
characterized in that in the access area (12) for customers closed visual choice shelves (14) are arranged in which pharmacy items are visible to the customer, but protected against access issued, with the view selection shelves (14) output container (15) for information carrier (16) are assigned, which are removed by the customer from the output container (15) and exchanged at the checkout counter (17) against the articles offered in the Sichtwahlregalfächern (14). Store device according to claim 1, characterized in that the information carrier (16) are designed as cards containing freely readable information about the in the associated Sichtwahlregalfach (14) issued articles. Shop fitting according to claim 1, characterized in that the information carriers (16) contain information stored about the article displayed in the associated display shelf shelf (14) which is read by a reader (22) which can be operated by the customer, the reading device (22) having a Display device (23) is connected, which visually displays the stored information for the customer. Shopfitting device according to claim 1, characterized in that the information carriers (16) are provided with a stored code which is read by a reader (22) which can be operated by the customer and stored information about the article displayed in the associated selection shelf shelf (24) outside the information carrier (16), the reading device (22) being connected to a display device (23) which visually displays the information stored outside the information carrier (16) for the customer. Shop device according to claim 3 and 4, characterized in that the information carrier (16) are designed as chip cards. Shop device according to claim 4, characterized in that the information carrier (16) are designed as barcode cards. Store device according to claim 3 to 6, characterized in that the information carrier (16) are additionally provided with freely readable information about the in the associated Sichtwahlregalfach (14) issued articles. Shopfitting according to claim 1, characterized by respective separate shelves with visual choice shelf compartments (14) on the one hand or free choice shelf compartments (13) on the other. Shopfitting according to claim 1, characterized by shelves which contain both free-choice shelf compartments (13) and display shelf compartments (14). Shop equipment according to claim 1, characterized by a modular shelving systems, which is composed of a plurality of shelf modules and shelf modules with free-choice shelf compartments (13) and shelf modules with visual choice shelf compartments (14). Shopfloor according to one of claims 1 to 10, characterized in that the visual choice shelves (14) are protected by lockable lenses against access by the customer. Shopfitting device according to one of claims 1 to 11, characterized in that the cash desk (17) is assigned a transport system (18) which, on request, transports the articles corresponding to the display shelf shelves (14) from a warehouse to the cash desk (16). Shopfitting device according to claim 12, characterized in that the transport system (18) is part of a semiautomatic or automatic pharmacy picking system (19, 20). Shopfitting device according to one of claims 1 to 13, characterized in that the checkout table (17) is associated with a reading device (22) for reading the information contained on the information carrier (16).

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