EP1391102A2 - Procede et appareil de notification et de reponse automatiques - Google Patents

Procede et appareil de notification et de reponse automatiques

Info

Publication number
EP1391102A2
EP1391102A2 EP02731823A EP02731823A EP1391102A2 EP 1391102 A2 EP1391102 A2 EP 1391102A2 EP 02731823 A EP02731823 A EP 02731823A EP 02731823 A EP02731823 A EP 02731823A EP 1391102 A2 EP1391102 A2 EP 1391102A2
Authority
EP
European Patent Office
Prior art keywords
communication flow
recipient
message
sender
expression
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP02731823A
Other languages
German (de)
English (en)
Inventor
Joann J. Ordille
Thomas A. Petsche
Philip L. Wadler
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Avaya Inc
Original Assignee
Avaya Technology LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Technology LLC filed Critical Avaya Technology LLC
Publication of EP1391102A2 publication Critical patent/EP1391102A2/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G06Q50/40—
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1096—Supplementary features, e.g. call forwarding or call holding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/205—Broadcasting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

L'invention concerne un système de notification et de réponse permettant à des applications de communiquer avec des destinataires utilisant des média différents. Ledit système de notification et de réponse i) envoie des demandes à au moins un destinataire à l'aide du support spécifié par chaque destinataire; ii) collecte et traite des réponses; et ii) envoie ces réponses à leur destination finale à l'aide du support spécifié par ladite destination finale. Des applications peuvent tramer des demandes dans au moins un langage humain et un format de média, et la demande est distribuée au(x) destinataire(s) approprié(s) en fonction de ses ou leurs préférences. Des expressions de flux de communication spécifient les destinataires d'une demande donnée, et la manière, le moment et le lieu où ledit destinataire recevra cette réponse. Les demandes sont mises à jour dynamiquement, et les paramètres d'expression de flux de communication ne sont pas évalués avant que la demande soit distribuée. Des règles de flux de communication spécifient les préférences de communication d'un destinataire et personnalisent les flux de communication en fonction des caractéristiques de l'émetteur, du sujet ou des contraintes de planification. Les expressions de flux de communication sont évaluées à l'aide d'une logique à trois valeurs: notification manquée (peut-être), réponse fausse (faux) et réponse correcte (vraie). Des primitives spécifient un contact simultané ou séquentiel et le moment où l'exécution d'une sous-expression est terminée par définition d'une combinaison logique de résultats d'essais réussis.
EP02731823A 2001-05-15 2002-05-14 Procede et appareil de notification et de reponse automatiques Withdrawn EP1391102A2 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US29108701P 2001-05-15 2001-05-15
US291087P 2001-05-15
PCT/US2002/015513 WO2002093886A2 (fr) 2001-05-15 2002-05-14 Procede et appareil de notification et de reponse automatiques

Publications (1)

Publication Number Publication Date
EP1391102A2 true EP1391102A2 (fr) 2004-02-25

Family

ID=23118768

Family Applications (1)

Application Number Title Priority Date Filing Date
EP02731823A Withdrawn EP1391102A2 (fr) 2001-05-15 2002-05-14 Procede et appareil de notification et de reponse automatiques

Country Status (7)

Country Link
EP (1) EP1391102A2 (fr)
JP (1) JP2005515519A (fr)
KR (1) KR100979073B1 (fr)
CN (1) CN1520572A (fr)
AU (1) AU2002303765A1 (fr)
CA (1) CA2447436A1 (fr)
WO (1) WO2002093886A2 (fr)

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Publication number Priority date Publication date Assignee Title
US8868659B2 (en) 2001-05-15 2014-10-21 Avaya Inc. Method and apparatus for automatic notification and response
US7119716B2 (en) 2003-05-28 2006-10-10 Legalview Assets, Limited Response systems and methods for notification systems for modifying future notifications
KR100595444B1 (ko) * 2004-01-06 2006-07-03 삼성전자주식회사 빌딩설비의 원격관리시스템
US7734731B2 (en) * 2004-03-18 2010-06-08 Avaya Inc. Method and apparatus for a publish-subscribe system with third party subscription delivery
US20050209990A1 (en) * 2004-03-18 2005-09-22 Ordille Joann J Method and apparatus for a publish-subscribe system with access controls
DE102004047125B4 (de) * 2004-09-27 2007-12-27 Cycos Ag Verfahren und Kommunikationsserver zum Versenden einer elektronischen Nachricht
KR100690787B1 (ko) * 2005-02-25 2007-03-09 엘지전자 주식회사 무선통신 시스템에서 이벤트 통지방법
US7634722B2 (en) 2005-03-08 2009-12-15 Aspect Software, Inc. Reversible logic for widget and markup language generation
EP1739941A1 (fr) * 2005-07-01 2007-01-03 Hewlett-Packard Development Company, L.P. Une méthode et un appareil pour des messages de signalisation de cheminement entre un réseau IP et SS7
CN1988546A (zh) * 2006-12-15 2007-06-27 华为技术有限公司 获取会话起始协议消息传输路径的方法及系统
KR20090019665A (ko) * 2007-08-21 2009-02-25 삼성전자주식회사 구독자의 선호도를 참조하여 ｓｉｐ을 기반으로 하는이벤트 통지를 제어하는 시스템 및 방법
JP4623109B2 (ja) 2008-02-28 2011-02-02 ブラザー工業株式会社 電話装置
JP5410811B2 (ja) * 2009-03-31 2014-02-05 株式会社トランスウエア 電子メール配送システム、電子メール配送方法および電子メール配送プログラム
KR102055260B1 (ko) * 2013-08-30 2019-12-12 에스케이텔레콤 주식회사 상태 정보를 업데이트하기 위한 장치, 이를 위한 방법 및 이 방법이 기록된 컴퓨터 판독 가능한 기록매체
US10084872B2 (en) 2015-07-16 2018-09-25 International Business Machines Corporation Behavior based notifications
CN108829737B (zh) * 2018-05-21 2021-11-05 浙江大学 基于双向长短期记忆网络的文本交叉组合分类方法

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IL111154A0 (en) * 1993-10-21 1994-12-29 Martino Ii John A Systems and methods for electronic messaging
US5509000A (en) 1994-06-10 1996-04-16 Motorola, Inc. Method and apparatus for routing information in a communication system
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JP3359249B2 (ja) * 1996-12-13 2002-12-24 キヤノン株式会社 データ処理システムおよびメッセージ伝送装置およびデータ処理システムのデータ伝送処理方法およびメッセージ伝送装置のメッセージ伝送処理方法
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Also Published As

Publication number Publication date
AU2002303765A1 (en) 2002-11-25
KR100979073B1 (ko) 2010-08-31
WO2002093886A3 (fr) 2003-06-19
CN1520572A (zh) 2004-08-11
WO2002093886A2 (fr) 2002-11-21
CA2447436A1 (fr) 2002-11-21
JP2005515519A (ja) 2005-05-26
KR20040000465A (ko) 2004-01-03

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Effective date: 20081128

RAP1 Party data changed (applicant data changed or rights of an application transferred)

Owner name: AVAYA INC.

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Effective date: 20141202