EP1285519A1 - Dispositif de gestion de la priorite de communications - Google Patents

Dispositif de gestion de la priorite de communications

Info

Publication number
EP1285519A1
EP1285519A1 EP01925022A EP01925022A EP1285519A1 EP 1285519 A1 EP1285519 A1 EP 1285519A1 EP 01925022 A EP01925022 A EP 01925022A EP 01925022 A EP01925022 A EP 01925022A EP 1285519 A1 EP1285519 A1 EP 1285519A1
Authority
EP
European Patent Office
Prior art keywords
message
personalized
personalized identifier
information
identifier
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP01925022A
Other languages
German (de)
English (en)
Other versions
EP1285519A4 (fr
Inventor
Michael Voticky
Joe Conner
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rateze Remote Mgmt LLC
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of EP1285519A1 publication Critical patent/EP1285519A1/fr
Publication of EP1285519A4 publication Critical patent/EP1285519A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/107Computer-aided management of electronic mailing [e-mailing]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/212Monitoring or handling of messages using filtering or selective blocking
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/226Delivery according to priorities
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/64Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65Recording arrangements for recording a message from the calling party
    • H04M1/6505Recording arrangements for recording a message from the calling party storing speech in digital form
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/66Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663Preventing unauthorised calls to a telephone set
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • H04M3/53333Message receiving aspects
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00912Arrangements for controlling a still picture apparatus or components thereof not otherwise provided for
    • H04N1/00915Assigning priority to, or interrupting, a particular operation
    • H04N1/00923Variably assigning priority
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/32Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N1/32005Automation of particular receiver jobs, e.g. rejecting unwanted calls
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/32Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N1/32005Automation of particular receiver jobs, e.g. rejecting unwanted calls
    • H04N1/32016Automation of particular receiver jobs, e.g. rejecting unwanted calls according to the caller's identification, e.g. fax number
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/42Mailbox-related aspects, e.g. synchronisation of mailboxes
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/57Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/22Automatic class or number identification arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • H04M3/53333Message receiving aspects
    • H04M3/5335Message type or catagory, e.g. priority, indication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3212Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to a job, e.g. communication, capture or filing of an image
    • H04N2201/3221Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to a job, e.g. communication, capture or filing of an image of a job number or identification, e.g. communication number
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3225Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to an image, a page or a document
    • H04N2201/3226Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to an image, a page or a document of identification information or the like, e.g. ID code, index, title, part of an image, reduced-size image
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3274Storage or retrieval of prestored additional information

Definitions

  • e-mail filters maintained at the server computer act to prevent certain undesired e-mail messages from ever reaching the intended recipient.
  • These filters are typically comprised of special computer instructions (software) that blindly identifies specific words and/or characteristics of an incoming message and systematically discards those specific messages so that they are never downloaded by nor are even accessible to the end-user recipient.
  • These systems are generally inflexible, cannot be easily customized, and generally are limited to either accepting, deleting, or redirecting an incoming message.
  • voicemail, facsimile, and other communications applications even these simple, ineffective filters do not generally exist.
  • the present invention may also be readily extended to other forms of message communication, including but not limited to "hybrid messaging" such as facsimiles converted into e-mail messages which may or may not include an attached graphics file, voicemail messages converted into e-mail messages which may or may not include an attached digital sound file, e-mail messages converted into voicemail messages, and e-mail messages converted into facsimiles, as well as web-based e-mail messaging applications, analog and digital pager applications, analog and digital mobile (cellular) phone applications, interactive cable programming applications, laser transmissions, satellite communications, and other individualized communication services.
  • "hybrid messaging” such as facsimiles converted into e-mail messages which may or may not include an attached graphics file, voicemail messages converted into e-mail messages which may or may not include an attached digital sound file, e-mail messages converted into voicemail messages, and e-mail messages converted into facsimiles
  • web-based e-mail messaging applications analog and digital pager applications, analog and digital mobile (cellular) phone applications, interactive cable
  • this response- prioritization might be an auto-response message to a specific known sender to let the sender know that the user is out of town.
  • the prioritization response might be a customized recorded greeting for the known sender that is played before the sender leaves the voicemail message.
  • a myriad of other actions and reactions are also possible and are expressly included as elements of "prioritization" as that term is used herein.
  • numerous and varied potential personalized identifiers could be used.
  • personalized identifiers include without limitation the sender's "Caller-ID" (the identifying phone number of the originating source), messaging or billing data associated with a particular call, or a personalized identification code known held in confidence by both the sender and the recipient such as a PIN or PAC and keyed-in or spoken by the sender.
  • Client-ID the identifying phone number of the originating source
  • messaging or billing data associated with a particular call or a personalized identification code known held in confidence by both the sender and the recipient such as a PIN or PAC and keyed-in or spoken by the sender.
  • personalized identifiers may also be unilaterally derived from the inherently personalized elements of certain kinds of messages, including but not limited to using voice recognition technology (specifically, a "voiceprint”) to identify the sender of voicemail messages — which, in this case, does not require the knowledge nor special participation by the sender in the prioritization process — or the sending station identification that is part of a facsimile message transmission.
  • voice recognition technology specifically, a "voiceprint”
  • biometric signature technologies that, with appropriate technological means, could also be inco ⁇ orated as personalized identifiers, such means including without limitation the following: voice recognition; voiceprints; optical scans and/or iris-prints; DNA scans including without limitation those using blood, hair, skin cells, and so forth; face recognition; typing patterns at, for example, a keyboard or numeric entry pad; hand geometry; palm-print(s); fingerprint(s) (including thumbprint(s)); and all elements of signature geometry, which comprise not just the physical appearance ofthe signature, but also elements related to pen pressure, signature speed, acceleration and deceleration patterns, looping, edging, and so forth.
  • biometric signature technologies such means including without limitation the following: voice recognition; voiceprints; optical scans and/or iris-prints; DNA scans including without limitation those using blood, hair, skin cells, and so forth; face recognition; typing patterns at, for example, a keyboard or numeric entry pad; hand geometry; palm-print(s); fingerprint(s) (including thumbprint(s)); and all
  • the "personalized" element of any of the aforementioned personalized identifiers is not limited or confined to individual persons, but can be personalized as to broad categories of individuals, or personalized as to specific instances for a specific individual, thereby spanning the entire range of prioritization.
  • e-mail messages may be identified solely based on the domain ofthe sender or group of senders, for example, all e-mails received from persons using a HotMail address f users@hotmail . coni) .
  • multi-message-systems such as systems that consolidate messages from varying message sources — e.g., consolidating e-mail, voicemail, facsimile, and other messages — into a single system of a single message type or multiple message types, can implement the present invention without regard to the originating message type or, alternately, may use the message type as an additional dimensional parameter in the prioritization scheme implemented by the present invention.
  • FIG. 1 illustrates a communication system for a message across a communications medium, wherein said communications system includes a sender, the communications medium, and a user who is the recipient ofthe message.
  • FIG. 2A illustrates a structural representation of the prioritization system in accordance with one embodiment ofthe present mvention.
  • FIG. 2B illustrates a flowchart representation of the operation of the automated message prioritization system in accordance with one embodiment ofthe present invention.
  • FIG. 3 A illustrates an exemplary screen image, as presented on the message recipient's computer system, of prioritized messages residing in a single virtual mailbox in sorted order.
  • FIG. 3B illustrates three additional incoming messages received at the times indicated and with the associated priorities determined by the prioritization system.
  • FIG. 3C illustrates the sorting and placement of the three messages into the virtual mailbox of FIG. 3 A in accordance with the priorities ofthe new messages relative to the priorities of the existing messages.
  • FIG. 4B illustrates three additional incoming messages received at the times indicated and with the associated priorities determined by the prioritization system.
  • FIG. 4X illustrates the exemplary screen image as presented on the message recipient's (the -user's 8) computer system of prioritized messages categorized in a plurality of virtual mailboxes and therein residing in sorted order of FIG. 4A with an alternative arrangement of the four categorical virtual mailboxes comprising the plurality of categorized virtual mailboxes.
  • FIG. 5A illustrates the set of personalized identifiers available from using a single character priority alpha-numeric code (PAC).
  • PAC single character priority alpha-numeric code
  • FIG. 2B represents a flowchart representation of the operation of the automated message prioritization system in accordance with an embodiment of the present invention.
  • a user 8 develops the priority database 14 in FIG. 1 by designating personalized identifiers and associated priority codes for the software and hardware ofthe present invention (instance 44).
  • the database 14 developed in instance 44 may be any conventional database that allows for custom prioritization among database elements or interaction between the database and additional customized software that performs such prioritization of elements of the database 14.
  • the data entered into the database 14 itself includes personalized identifiers for known or expected senders of messages that the user 8 expects to receive from potential senders via the communications medium 6.
  • the data entered in the database 14 may be e-mail address identifiers in the typical e-mail address format of "username@domain.com” or a category of senders using a common domain in any manifestation incorporating the format of "@domain.com", “@domain.org”, etc.
  • typical e-mail addresses and domains have some variation, and the data entered in the database 14 might correspond with each of those variations, or combinations or permutations thereof, according to those sources from which e-mail messages are expected to be received by the user 8.
  • the software or hardware on the system provides for normal, conventional functions which, in an e-mail context, include but are not limited to "reply,” “forward,” “copy,” “delete,” and other myriad functions.
  • the prioritization scheme of the present system may be based on four levels of priority as follows:
  • Priority "X” No Priority (Junk Mail, unknown-origin messages, etc.)
  • a message from a known source that may be considered by the user 8 to be important may be granted the highest priority "A", whereas a message from a known source that may be considered by the user 8 to be of lesser importance may be granted the intermediate priority of "B".
  • a message from a known source that may be considered unimportant to the user 8 may be granted a low priority of "C”
  • a message from an unknown source or from an undesirable known source such as a known "junk-mailer” or "spam- mailer”
  • FIG. 4C illustrates the categorization and sorting of the three messages into the virtual mailbox of FIG. 4A in accordance with the categorization priorities of the new messages relative to the categories and priorities of the existing messages.
  • the prioritization scheme of the present system may be based on four levels of priority categorization as follows: Priority "J" — Work Priority
  • the second new message 454 of FIG. 4B may be received at 11:42 P.M.
  • the third new message 456 of FIG. 4B may be received at 2:41 A.M.
  • FIGS. 4X, 4Y, and 4Z collectively, the embodiment of FIGS. 4A, 4B, and 4C is here shown with an alternative arrangement of the four categorical virtual mailboxes 404, 406, 408, and 410 comprising the plurality of categorized virtual mailboxes 402.
  • the description of FIGS. 4X, 4Y, and 4Z is otherwise identical to the description of FIGS. 4A, 4B, and 4C.
  • Priority sorting using a 5-character PAC provides a very detailed level of sorting.
  • the following PAC priority sorting scheme provides superior prioritization and categorization of messages:
  • a user 8 may solicit a response from a would-be sender 4 by first sending that party an e-mail message (from the user 8 to the would-be sender 4) incorporating a PAC as a "hidden” element of the message, said PAC then becoming automatically incorporated in any response to said user's 8 message.
  • the user's 8 message can contain a space or field to designate a PAC, in which intended recipient's — here, the would-be sender 4 — specific "Reply PAC" can be inserted either manually or automatically by cross-referencing the user's 8 database 14 with the intended recipient's (sender's 4) e-mail address.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Automation & Control Theory (AREA)
  • Strategic Management (AREA)
  • Operations Research (AREA)
  • Data Mining & Analysis (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Un procédé permettant de gérer la priorité d'un message de données reçu dans lequel l'origine circonstantielle du message est indiquée par un identificateur personnalité accompagnant le message ou dérivé du message en ce qui concerne le courriel ou d'autres systèmes de communication. Ce procédé comporte des éléments permettant la réception du message (46), la détermination de l'identificateur personnalisé (48), la détection vers le haut et le renvoi de l'identificateur personnalisé (48) à une base de données d'identificateurs personnalisés et de codes de priorité (50) connus, l'affectation d'un code de priorité au message (52) comme résultat de l'élément de détection vers le haut et de renvoi, et la gestion de la priorité (comportant la catégorisation, le tri, la réorientation, l'effacement ou autre mise à exécution) (54) du message reçu en fonction du code de priorité.
EP01925022A 2000-04-13 2001-04-12 Dispositif de gestion de la priorite de communications Withdrawn EP1285519A4 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US54820100A 2000-04-13 2000-04-13
US548201 2000-04-13
PCT/US2001/012192 WO2001080535A1 (fr) 2000-04-13 2001-04-12 Dispositif de gestion de la priorite de communications

Publications (2)

Publication Number Publication Date
EP1285519A1 true EP1285519A1 (fr) 2003-02-26
EP1285519A4 EP1285519A4 (fr) 2009-07-29

Family

ID=24187827

Family Applications (1)

Application Number Title Priority Date Filing Date
EP01925022A Withdrawn EP1285519A4 (fr) 2000-04-13 2001-04-12 Dispositif de gestion de la priorite de communications

Country Status (4)

Country Link
EP (1) EP1285519A4 (fr)
AU (1) AU2001251623A1 (fr)
CA (1) CA2406413C (fr)
WO (1) WO2001080535A1 (fr)

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CA2406413C (fr) 2011-10-18
AU2001251623A1 (en) 2001-10-30
WO2001080535A1 (fr) 2001-10-25
CA2406413A1 (fr) 2001-10-25

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