EP1070419A1 - Verfahren zum rufaufbau mittels sprachleitweglenkung - Google Patents

Verfahren zum rufaufbau mittels sprachleitweglenkung

Info

Publication number
EP1070419A1
EP1070419A1 EP99917281A EP99917281A EP1070419A1 EP 1070419 A1 EP1070419 A1 EP 1070419A1 EP 99917281 A EP99917281 A EP 99917281A EP 99917281 A EP99917281 A EP 99917281A EP 1070419 A1 EP1070419 A1 EP 1070419A1
Authority
EP
European Patent Office
Prior art keywords
speech
subscriber
telephone
equipment
control
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP99917281A
Other languages
English (en)
French (fr)
Inventor
Lars Devallius
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telia Co AB
Original Assignee
Telia AB
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telia AB filed Critical Telia AB
Publication of EP1070419A1 publication Critical patent/EP1070419A1/de
Withdrawn legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42204Arrangements at the exchange for service or number selection by voice
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2207/00Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/20Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/44Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931Directory assistance systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1225Details of core network interconnection arrangements
    • H04M7/1235Details of core network interconnection arrangements where one of the core networks is a wireless network

Definitions

  • TECHNICAL FIELD Procedure at a telecommunications system made up of the public telephone network consisting of the fixed network PSTN and the mobile network NMT/GSM and subscriber equipment, which makes possible for one or more subscribers to, at a certain operator, via telephone equipment with own subscription, or via a telephone equipment with another type of subscription, control, via control functions cooperating in the network, calls to that subscriber's telephone equipment with which one wants to communicate .
  • the public telephone network of today includes, when speaking about ordinary telephony between subscribers, the possibility to reach other subscribers by activating, by the fingers, different keys belonging the telephone. This results in that DTMF-tones are generated and signalling is made via the network, at which a call is set up to the one one wants to speak to.
  • Another problem is to establish a technical solution which allows a procedure so that all persons under a subscription will have possibility to use a telephone directory which is common to a specific subscription, and to, by means of the voice, call all persons or companies which are connected to the public telephone network.
  • ADVANTAGES By the present invention the public telephone network is improved and makes it more adapted to the customer by a more flexible construction.
  • the great advantage of the procedure according the invention is the possibility to considerably reduce keying both in the car, at home and at the job. Further, it is possible, according to the procedure, to utilise the same telephone directory from both the fixed and the mobile network, as well as the Internet telephones, which results in that subscribers need only learn one procedure to make voice calls .
  • Figure 1 shows a schematic network configuration, according to the invention, in the form of a block diagram.
  • Figure 1 is shown a schematic structure of the system solution at the realisation of the procedure according to the invention.
  • the Figure shows the public fixed network PSTN 1 and the public mobile telecommunications network 2 and the Internet 3 , which subscribers via any operator can connect themselves by subscribing.
  • PSTN 1 public fixed network
  • public mobile telecommunications network 2 and the Internet 3 , which subscribers via any operator can connect themselves by subscribing.
  • To this network a lot of telecommunications equipment is possible to connect, according to known technology, such as fixed and mobile telephones, computer telephones which allows voice calling via the Internet, and other frequent occurring telephone equipment .
  • the invention is a general procedure where one by means of the voice routes the telecommunications system to set up a connection to the one or those with whom one wants to carry on a conversation. Further, the invention allows that one via a computer 6 can change certain parameters in the equipment which is located in the network in order to get an optimally functioning voice call.
  • the voice call can be activated from one's own telephone, mobile telephone or Internet telephone, at which call from the telephone is made to a specific number, for instance 020 -number, and the verification is made via A-number.
  • a specific number for instance 020 -number
  • the verification of the user is worked out in such a way that only the user of the subscription can use the specific service which is arranged under a specific 020-number.
  • the call is made via a type of telephone the subscription of which is not one's own, the verification of the user is made by means of a security code. In this case the verification is made by the user giving a specific code, which has been received at the subscription, by pressing a number of keys belonging to the telephone equipment.
  • this is can be made by giving a similar code by means of the voice, by pronouncing a specific combination of words or combination of digits or the like.
  • one in the network located computer which is adapted for the purpose, will sense this, and give access to the service.
  • the fixed and the mobile network co-operates in usual way, and routes calls which are intended for the service which is arranged under a specific 020 -number to a speech control server.
  • the incoming speech signal is transformed in the voice recognising equipment 4, which serves as an interface between the speaking person and a computer 5, containing a telephone directory, to digital signals which are transferred and interpreted by said computer 5 and, depending on what the digital signals represent, a voice message is returned via one in the speech recognition equipment located announcing machine 7 which is based on the information which is derived from said computer 5.
  • the announcing machine of the system is connected directly, via direct connection, according known technology, and the announcing machine asks attendant questions, for instance "I didn't understand - please try again", in order to execute the subscriber's request.
  • This is made by refined algorithms which are arranged according to specific syntaxes and grammars .
  • the system is a speaker independent system which can be used directly without any training.
  • the dialogue with the system is performed in a natural way with natural speech. This because they are based on a model of the language which has been created by a lot of people speaking phrases and words which have been recorded. At which the examples have been weighed together to a general language model .
  • the speech recognising equipment 4 is adjusted to break off the execution of a voice message if the system senses normal speech signals during a reading procedure. This gives possibility to quick adjustment of the subscriber's request.
  • the personal telephone directory is divided into one section for the company, one section for the public, and one private section.
  • the public part of the telephone directory consists of specific telephone numbers, such as taxi, hospital etc.
  • the personal or own telephone directory consist of the name one selects for the telephone numbers one wants to have in the telephone directory and this part of the telephone directory one can access via computer equipment . On the occasions one wants to change in one's own telephone directory, one consequently can do this oneself via own computer.
  • the public part of the telephone directory is permanently programmed and is provided via the operator one has for one's subscription.
  • the company part of the telephone directory consists of the number which are specific for a certain company.
  • the billing system has by this division of personal and public telephone directory possibility to send invoice on one hand to the companies etc which want to be in the public telephone directory, and on the other to those who subscribe to the service which the invention results in.
  • the service results in that the subscriber of the function voice calling can create a private or personal voice controlled telephone directory, containing up to about 300 records.
  • the service gives possibility to "hot line function" .
  • hot line is meant that the service always is ready for use at lifting of the handset. It gives a great strength to the service that the user can lift the handset, speak the name of the person he/she wants to call, and be connected there directly. All of that by only lifting the handset.
  • Another alternative to offer the service via the telecommunications network is that the subscriber calls a specific telephone number, for instance a 020-number. This number then can, in a simple way, be programmed on the telephone by known technology, at which the subscriber then presses a key and the service is activated.
  • the service connects the call to "Bengt Bengtsson" .

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
EP99917281A 1998-03-28 1999-03-26 Verfahren zum rufaufbau mittels sprachleitweglenkung Withdrawn EP1070419A1 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
SE9801125 1998-03-28
SE9801125A SE520448C2 (sv) 1998-03-28 1998-03-28 Förfarande för röstringning vid telekommunikationssystem
PCT/SE1999/000506 WO1999051012A1 (en) 1998-03-28 1999-03-26 Procedure for establishing a call by means of voice rooting

Publications (1)

Publication Number Publication Date
EP1070419A1 true EP1070419A1 (de) 2001-01-24

Family

ID=20410805

Family Applications (1)

Application Number Title Priority Date Filing Date
EP99917281A Withdrawn EP1070419A1 (de) 1998-03-28 1999-03-26 Verfahren zum rufaufbau mittels sprachleitweglenkung

Country Status (5)

Country Link
EP (1) EP1070419A1 (de)
EE (1) EE200000565A (de)
NO (1) NO20004732L (de)
SE (1) SE520448C2 (de)
WO (1) WO1999051012A1 (de)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
SE516511C2 (sv) * 1999-06-07 2002-01-22 Telia Ab Styrning av företagsväxel via CTI-länk från nätbaserade röststyrningstjänster
GB2356318A (en) * 1999-09-04 2001-05-16 Marconi Comm Ltd Server with voice recognition
US6404884B1 (en) * 1999-10-08 2002-06-11 Grape Technology Group, Inc. Personalized assistance system and method
US6853714B2 (en) 2000-02-25 2005-02-08 Keith A. Liljestrand Apparatus and method for providing enhanced telecommunications services

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2165969B (en) * 1984-10-19 1988-07-06 British Telecomm Dialogue system
US5353336A (en) * 1992-08-24 1994-10-04 At&T Bell Laboratories Voice directed communications system archetecture
US5509049A (en) * 1994-10-31 1996-04-16 Voicetech Communications, Inc. Automatic dialing of number received from directory assistance from within cellular system
SE516325C2 (sv) * 1995-08-04 2001-12-17 Telia Ab Arrangemang för datorstyrd telefoni samt tillhörande publik server

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO9951012A1 *

Also Published As

Publication number Publication date
SE9801125D0 (sv) 1998-03-28
NO20004732D0 (no) 2000-09-22
SE9801125L (sv) 1999-09-29
NO20004732L (no) 2000-09-28
WO1999051012A1 (en) 1999-10-07
SE520448C2 (sv) 2003-07-08
EE200000565A (et) 2002-02-15

Similar Documents

Publication Publication Date Title
US5604790A (en) Voice processing call announcement and answering system
US4837804A (en) Telephone answering voiceprint discriminating and switching apparatus
US5721763A (en) Method for providing information during a chat session
US5787148A (en) Enhanced telecommunications relay service
EP0346434B1 (de) Automatische zugriffseinrichtungen und -verfahren für verwendung mit fernsprechreihenanlagen
RU2006103855A (ru) Предоставление услуг и совершение транзакций в телефонной сети
US6907111B1 (en) Network and method for providing a name and number delivery telecommunications services with automatic speech recognition capability
JPH06225024A (ja) 電話ネットワ−クにおける言語通訳サービス提供装置及びその方法
JPH0556058B2 (de)
JPH0670003A (ja) 通信システムに異なる通信モードが存在する場合の自動呼処理
US6993119B1 (en) Network and method for providing a flexible call forwarding telecommunications service with automatic speech recognition capability
JPH08163252A (ja) Pbx−コンピュータ連動システム
US6826529B1 (en) Network and method for providing a call screening telecommunications service with automatic speech recognition capability
WO1999051012A1 (en) Procedure for establishing a call by means of voice rooting
US6778640B1 (en) Network and method for providing a user interface for a simultaneous ring telecommunications service with automatic speech recognition capability
JPS61236256A (ja) 着信規制端末
USRE42539E1 (en) Network and method for providing a calling name telecommunications service with automatic speech recognition capability
JP3041877U (ja) 発信電話番号dtmf変換装置
WO2004105369A1 (en) Vocal assistant to provide predefined text messages to a call using text-to-speech converter
JPH06133044A (ja) 交換機システム
JP2685060B2 (ja) 不在時着信に対する案内方式
JPS63138850A (ja) 電話機における通話方式
JPH10107915A (ja) 無通話会話方式
JPH07231354A (ja) 音声認識装置を用いた内線着呼方式
JPS60121863A (ja) 発呼者名通知通信システム

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

17P Request for examination filed

Effective date: 20001030

AK Designated contracting states

Kind code of ref document: A1

Designated state(s): CH DE DK ES FI FR GB IT LI NL SE

AX Request for extension of the european patent

Free format text: LT PAYMENT 20001030;LV PAYMENT 20001030

17Q First examination report despatched

Effective date: 20070108

RAP1 Party data changed (applicant data changed or rights of an application transferred)

Owner name: TELIASONERA AB

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN

18D Application deemed to be withdrawn

Effective date: 20090321