EP0965949A2 - Verfahren zum Eingeben/Anzeigen einer Dienstleistungsinformation einer elektrischen Vorrichtung - Google Patents

Verfahren zum Eingeben/Anzeigen einer Dienstleistungsinformation einer elektrischen Vorrichtung Download PDF

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Publication number
EP0965949A2
EP0965949A2 EP99304325A EP99304325A EP0965949A2 EP 0965949 A2 EP0965949 A2 EP 0965949A2 EP 99304325 A EP99304325 A EP 99304325A EP 99304325 A EP99304325 A EP 99304325A EP 0965949 A2 EP0965949 A2 EP 0965949A2
Authority
EP
European Patent Office
Prior art keywords
service information
input
electronic device
displaying
inputting
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP99304325A
Other languages
English (en)
French (fr)
Other versions
EP0965949A3 (de
Inventor
Joon-Kee Hong
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Samsung Electronics Co Ltd
Original Assignee
Samsung Electronics Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Samsung Electronics Co Ltd filed Critical Samsung Electronics Co Ltd
Publication of EP0965949A2 publication Critical patent/EP0965949A2/de
Publication of EP0965949A3 publication Critical patent/EP0965949A3/de
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C3/00—Registering or indicating the condition or the working of machines or other apparatus, other than vehicles
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C1/00—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people

Definitions

  • the present invention relates to a method for inputting and displaying data related to the service of an electronic device, and more particularly, to a method for inputting and displaying information concerning the date of the first use of an electronic device after purchase for verifying the warranty period of the electronic device.
  • a label or tag is fixed on a written guarantee or an outer surface of the product and the purchase date of the product is written thereon by vendors.
  • vendors seldom write the purchase date on the written guarantee, label or tag.
  • customers may often lose the written guarantee, label or tag indicating the purchase date.
  • a method for inputting/displaying service information of an electronic device including the steps of (a) determining whether a predetermined command is input to a controller of the electronic device for the first time, (b) if it is determined in step (a) that the predetermined command is input, displaying a service information menu for inputting service information, (c) determining whether the service information containing information concerning at least the current date is input to the service information menu, and; (d) if it is determined in step (c) that the service information is input, storing the service information in a memory.
  • the predetermined command is a power-on command input in a standby mode.
  • the service information input determination in step (c) is preferably performed by determining whether a command for storing the service information is input or not.
  • the method may further comprise the step of: if the command for storing the service information is input in a state where the information concerning the current date is not input, displaying a message requesting to write the information concerning the current date.
  • the memory is preferably a nonvolatile flash memory by which the data stored therein is not lost even if power supply is interrupted.
  • the method may further comprise the step of: if a predetermined command for displaying the service information is input, displaying the service information stored in the memory.
  • the program of the controller is preferably set such that out of the service information stored in the memory, the date information indicating the first use date of the product cannot be changed.
  • the program of the controller is set such that the service information stored in the memory can be changed by inputting a predetermined password.
  • step 201 an initial value is set. That, is, in order to prevent a user from arbitrarily changing service information, N representing a counted value for the number of setting service information values is set to "0" and a password M which allows a product supplier such as a serviceman to change or add service information is set to a specific value "XX".
  • step 202 in order to check whether a user has input service information after purchasing the product, it is determined whether or not N equals "0".
  • step 203 if it is determined in step 202 that N equals to "0", it is determined whether or not a user's key input command is input to the controller 11.
  • the command corresponds to a first input command in using the product, that is, a command by "Power On” key input.
  • the first input command may differ depending on the kind of product. In other words, in step 203, it is determined whether there is a key command input for operating the product for the first time after the user purchased the product.
  • step 204 if it is determined in step 203 that N is not "0" since the user has already input service information, it is determined whether or not the same password M as the initially set value is input, from purpose of changing or adding service information at the supplier's end. In this case, if no password is input or the password is different from the initially set value, the procedure is terminated without displaying a menu concerning the service information.
  • a specific key used by repair services which is also called a factory key, and which is installed by special input means at service centers or suppliers (and which is not available to product users themselves as it is not present in the key input portion 15 of a user's product) may be considered to be the corresponding password so that a command by the factory key input has the same effect as a valid input password.
  • step 205 if it is determined in step 203 that a command is input to the controller 11, service information menu related data stored in the memory 12 is read by the controller 11 and converted into character signals using the signal processor 13 to output the same to the display 14. Then, the display 14 displays the service information menu using various display means such as a CRT or an LCD.
  • the service information menu includes at least an item for inputting data concerning purchase date (or installation date).
  • step 206 the information corresponding to the items of the displayed service information menu is input by a user through the key input portion 15.
  • step 207 after the user inputs the corresponding information to an input part of the service information menu, it is determined whether or not a command for storing the input data of service information is input to the controller 11 through the key input portion 15.
  • step 208 if it is determined in step 207 that the storage command is input to the controller 11, it is determined whether or not from the service information menu, date information concerning the purchase date (or installation date) is input or not. This is because it is meaningless to input service information other than the date information for identifying a warranty period among items of the service information menu.
  • step 209 if it is determined in step 208 that the date information concerning the purchase date (or installation date) is not input, a warning message indicating that the date information must be input at a user's end is displayed.
  • step 210 if it is determined in step 208 that the date information is input, the displayed service information menu is turned off.
  • step 211 a counted value of the number of setting service information values is increased by 1. This informs the number of setting service information values and allows the information of the corresponding counted value in step 202 to be utilized for preventing the user from arbitrarily changing the service information once the service information is input after purchasing the product.
  • step 212 the data concerning the corresponding service information input by the user is stored in the memory 12.
  • the memory 12 is a nonvolatile flash memory. That is to say, the data stored therein is not lost even if the power supply is interrupted.
  • the service information cannot be arbitrarily displayed once the service information is input by the user.
  • modification can be effected such that a key for displaying service information, called a factory mode key, is installed in input means, the corresponding service information stored in the memory 12 is displayed in the case when the factory mode key is input, and the controller 11 is programmed such that the initially input date information concerning the purchase date (or installation date) cannot be changed.
  • a product can be used properly only by inputting and storing the information in connection with the use of the product, in particular, the information concerning the date when the product is used for the first time after the product is purchased. Additionally, once the service information is input, the user cannot arbitrarily change the input service information. Therefore, if a problem occurs in the quality of the product, it is possible to know exactly whether the product is still covered by the warranty period.
  • the date information necessary for verifying a warranty period is input and stored, thereby settling disputes concerning warranty periods. Also, the cost for repairing products for which the warranty period has already elapsed can be greatly reduced.

Landscapes

  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Testing, Inspecting, Measuring Of Stereoscopic Televisions And Televisions (AREA)
EP99304325A 1998-06-13 1999-06-03 Verfahren zum Eingeben/Anzeigen einer Dienstleistungsinformation einer elektrischen Vorrichtung Ceased EP0965949A3 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR1019980022143A KR100275696B1 (ko) 1998-06-13 1998-06-13 전자기기의 서비스 정보 입력/표시 방법
KR9822143 1998-06-13

Publications (2)

Publication Number Publication Date
EP0965949A2 true EP0965949A2 (de) 1999-12-22
EP0965949A3 EP0965949A3 (de) 2004-01-07

Family

ID=19539347

Family Applications (1)

Application Number Title Priority Date Filing Date
EP99304325A Ceased EP0965949A3 (de) 1998-06-13 1999-06-03 Verfahren zum Eingeben/Anzeigen einer Dienstleistungsinformation einer elektrischen Vorrichtung

Country Status (4)

Country Link
EP (1) EP0965949A3 (de)
JP (1) JP2000056886A (de)
KR (1) KR100275696B1 (de)
CN (1) CN1239245A (de)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6578001B1 (en) * 2000-03-21 2003-06-10 Ford Motor Company System and method of reducing unexpended warranty costs
CN102122264A (zh) * 2010-01-12 2011-07-13 纬创资通股份有限公司 用于计算机系统的信息记录方法及信息记录装置

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4839998B2 (ja) 2006-07-18 2011-12-21 ソニー株式会社 情報呈示方法、情報処理装置および情報呈示用プログラム
WO2016187728A1 (zh) * 2015-05-22 2016-12-01 北京热刺激光技术有限责任公司 一种用于二氧化碳激光器的使用日期验证方法
JP7331392B2 (ja) * 2019-03-13 2023-08-23 株式会社Ｇｓユアサ 情報処理装置、情報処理システム、情報処理方法及びコンピュータプログラム

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4677689A (en) * 1984-08-03 1987-06-30 U.S. Philips Corporation Circuit arrangement for an apparatus with a picture and/or sound channel
US5495531A (en) * 1992-07-21 1996-02-27 Son Holdings Limited Of C/O Celtic Trust Company Limited Equipment which included electronics
JPH08297523A (ja) * 1995-04-25 1996-11-12 Ekushingu:Kk 情報処理装置
DE19615420A1 (de) * 1996-04-19 1997-10-23 Panasonic Deutschland Gmbh Verfahren zur Erkennung und zum Festhalten des Gewährleitungsbeginns
JPH10150510A (ja) * 1996-11-19 1998-06-02 Sanyo Electric Co Ltd ファクシミリ装置

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4677689A (en) * 1984-08-03 1987-06-30 U.S. Philips Corporation Circuit arrangement for an apparatus with a picture and/or sound channel
US5495531A (en) * 1992-07-21 1996-02-27 Son Holdings Limited Of C/O Celtic Trust Company Limited Equipment which included electronics
JPH08297523A (ja) * 1995-04-25 1996-11-12 Ekushingu:Kk 情報処理装置
DE19615420A1 (de) * 1996-04-19 1997-10-23 Panasonic Deutschland Gmbh Verfahren zur Erkennung und zum Festhalten des Gewährleitungsbeginns
JPH10150510A (ja) * 1996-11-19 1998-06-02 Sanyo Electric Co Ltd ファクシミリ装置

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
PATENT ABSTRACTS OF JAPAN vol. 1997, no. 03, 31 March 1997 (1997-03-31) -& JP 08 297523 A (EKUSHINGU:KK;BROTHER IND LTD), 12 November 1996 (1996-11-12) *
PATENT ABSTRACTS OF JAPAN vol. 1998, no. 11, 30 September 1998 (1998-09-30) -& JP 10 150510 A (SANYO ELECTRIC CO LTD;TOTTORI SANYO ELECTRIC CO LTD), 2 June 1998 (1998-06-02) *

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6578001B1 (en) * 2000-03-21 2003-06-10 Ford Motor Company System and method of reducing unexpended warranty costs
CN102122264A (zh) * 2010-01-12 2011-07-13 纬创资通股份有限公司 用于计算机系统的信息记录方法及信息记录装置

Also Published As

Publication number Publication date
KR100275696B1 (ko) 2000-12-15
KR20000001741A (ko) 2000-01-15
EP0965949A3 (de) 2004-01-07
JP2000056886A (ja) 2000-02-25
CN1239245A (zh) 1999-12-22

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