DE69938307D1 - Verfahren für das Aktivieren von Interaktion zwischen einem Benutzerterminal und einer Dienststeuereinheit in einem intelligenten Netz - Google Patents

Verfahren für das Aktivieren von Interaktion zwischen einem Benutzerterminal und einer Dienststeuereinheit in einem intelligenten Netz

Info

Publication number
DE69938307D1
DE69938307D1 DE69938307T DE69938307T DE69938307D1 DE 69938307 D1 DE69938307 D1 DE 69938307D1 DE 69938307 T DE69938307 T DE 69938307T DE 69938307 T DE69938307 T DE 69938307T DE 69938307 D1 DE69938307 D1 DE 69938307D1
Authority
DE
Germany
Prior art keywords
operator
control point
service control
service
terminal
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69938307T
Other languages
English (en)
Other versions
DE69938307T2 (de
Inventor
Michel Jose Claude Ghi Genette
Parades Matthieu Henri De
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Alcatel Lucent SAS
Original Assignee
Alcatel Lucent SAS
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alcatel Lucent SAS filed Critical Alcatel Lucent SAS
Publication of DE69938307D1 publication Critical patent/DE69938307D1/de
Application granted granted Critical
Publication of DE69938307T2 publication Critical patent/DE69938307T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13546—Intelligent Peripheral

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Input From Keyboards Or The Like (AREA)
  • Selective Calling Equipment (AREA)
DE69938307T 1999-12-23 1999-12-23 Verfahren für das Aktivieren von Interaktion zwischen einem Benutzerterminal und einer Dienststeuereinheit in einem intelligenten Netz Expired - Lifetime DE69938307T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP99403258A EP1111941B1 (de) 1999-12-23 1999-12-23 Verfahren für das Aktivieren von Interaktion zwischen einem Benutzerterminal und einer Dienststeuereinheit in einem intelligenten Netz

Publications (2)

Publication Number Publication Date
DE69938307D1 true DE69938307D1 (de) 2008-04-17
DE69938307T2 DE69938307T2 (de) 2009-03-12

Family

ID=8242231

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69938307T Expired - Lifetime DE69938307T2 (de) 1999-12-23 1999-12-23 Verfahren für das Aktivieren von Interaktion zwischen einem Benutzerterminal und einer Dienststeuereinheit in einem intelligenten Netz

Country Status (7)

Country Link
US (1) US6785376B2 (de)
EP (1) EP1111941B1 (de)
CN (1) CN1173520C (de)
AT (1) ATE388585T1 (de)
AU (1) AU780673B2 (de)
DE (1) DE69938307T2 (de)
IL (1) IL140286A0 (de)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7043229B2 (en) * 2002-05-31 2006-05-09 Telefonaktiebolaget Lm Ericsson (Publ) System and method for determining tariffs for real-time calls involving ported directory numbers
CN100426913C (zh) * 2003-04-18 2008-10-15 华为技术有限公司 一种实现智能用户漫游时发起呼叫的方法
KR101179355B1 (ko) * 2004-11-17 2012-09-03 삼성전자주식회사 푸쉬 투 토크 오버 셀룰러 네트워크에서의 서버 및 클라이언트와 이를 이용한 응답 모드에 따른 호처리 방법
WO2008025218A1 (fr) * 2006-08-25 2008-03-06 Huawei Technologies Co., Ltd. Procédé et système pour traiter une interaction de service
US8260619B1 (en) 2008-08-22 2012-09-04 Convergys Cmg Utah, Inc. Method and system for creating natural language understanding grammars

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5164981A (en) * 1990-06-04 1992-11-17 Davox Voice response system with automated data transfer
SE510871C2 (sv) * 1997-04-09 1999-07-05 Ericsson Telefon Ab L M SCP-gränssnitt
US6044142A (en) * 1997-05-06 2000-03-28 Telefonaktiebolaget L M Ericsson Method and arrangement for integrating intelligent network services with operator assisted services
US6104796A (en) * 1997-10-29 2000-08-15 Alcatel Usa Sourcing, L.P. Method and system for provisioning telecommunications services

Also Published As

Publication number Publication date
IL140286A0 (en) 2002-02-10
CN1303199A (zh) 2001-07-11
AU7234500A (en) 2001-06-28
DE69938307T2 (de) 2009-03-12
CN1173520C (zh) 2004-10-27
EP1111941B1 (de) 2008-03-05
US6785376B2 (en) 2004-08-31
EP1111941A1 (de) 2001-06-27
US20010050985A1 (en) 2001-12-13
ATE388585T1 (de) 2008-03-15
AU780673B2 (en) 2005-04-07

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Legal Events

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8364 No opposition during term of opposition