DE69824508D1 - Fernsprechbasiertes Anweisungssystem - Google Patents
Fernsprechbasiertes AnweisungssystemInfo
- Publication number
- DE69824508D1 DE69824508D1 DE69824508T DE69824508T DE69824508D1 DE 69824508 D1 DE69824508 D1 DE 69824508D1 DE 69824508 T DE69824508 T DE 69824508T DE 69824508 T DE69824508 T DE 69824508T DE 69824508 D1 DE69824508 D1 DE 69824508D1
- Authority
- DE
- Germany
- Prior art keywords
- telephone
- instruction system
- based instruction
- instruction
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/60—Medium conversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
- H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
- H04M2203/301—Management of recordings
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
- H04M2203/303—Marking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
- H04M2203/355—Interactive dialogue design tools, features or methods
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
- H04M3/5335—Message type or catagory, e.g. priority, indication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
- H04M3/53358—Message preview
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
- Facsimiles In General (AREA)
- Calculators And Similar Devices (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US934148 | 1997-09-19 | ||
US08/934,148 US6584181B1 (en) | 1997-09-19 | 1997-09-19 | System and method for organizing multi-media messages folders from a displayless interface and selectively retrieving information using voice labels |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69824508D1 true DE69824508D1 (de) | 2004-07-22 |
DE69824508T2 DE69824508T2 (de) | 2005-06-30 |
Family
ID=25465045
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69824508T Expired - Lifetime DE69824508T2 (de) | 1997-09-19 | 1998-09-11 | Fernsprechbasiertes Anweisungssystem |
Country Status (3)
Country | Link |
---|---|
US (1) | US6584181B1 (de) |
EP (1) | EP0903919B1 (de) |
DE (1) | DE69824508T2 (de) |
Families Citing this family (40)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6944591B1 (en) * | 2000-07-27 | 2005-09-13 | International Business Machines Corporation | Audio support system for controlling an e-mail system in a remote computer |
GB0023423D0 (en) * | 2000-09-25 | 2000-11-08 | Koninkl Philips Electronics Nv | Group audio messasge board |
GB2373670B (en) * | 2001-03-20 | 2005-09-21 | Mitel Knowledge Corp | Method and apparatus for extracting voiced telephone numbers and email addresses from voice mail messages |
GB0108603D0 (en) * | 2001-04-05 | 2001-05-23 | Moores Toby | Voice recording methods and systems |
EP1380154A1 (de) * | 2001-04-19 | 2004-01-14 | BRITISH TELECOMMUNICATIONS public limited company | Sprachreaktionssystem |
US6819748B2 (en) * | 2001-09-27 | 2004-11-16 | Capital One Financial Corporation | Menuing method and system |
US8037153B2 (en) * | 2001-12-21 | 2011-10-11 | International Business Machines Corporation | Dynamic partitioning of messaging system topics |
US7200635B2 (en) * | 2002-01-09 | 2007-04-03 | International Business Machines Corporation | Smart messenger |
DE10202922A1 (de) * | 2002-01-25 | 2003-08-07 | Siemens Ag | Verfahren zur Anwahl von Telekommunikationsverbindungen |
JP4261869B2 (ja) * | 2002-10-21 | 2009-04-30 | キヤノン株式会社 | 情報処理装置及び情報処理装置における機能設定方法並びにプログラム |
US6862344B1 (en) * | 2003-01-03 | 2005-03-01 | Kevin Michael Brooks Cook | Keypad browser |
US7571189B2 (en) * | 2005-02-02 | 2009-08-04 | Lightsurf Technologies, Inc. | Method and apparatus to implement themes for a handheld device |
US7885390B2 (en) * | 2005-07-01 | 2011-02-08 | Soleo Communications, Inc. | System and method for multi-modal personal communication services |
US20070121873A1 (en) * | 2005-11-18 | 2007-05-31 | Medlin Jennifer P | Methods, systems, and products for managing communications |
US7773731B2 (en) | 2005-12-14 | 2010-08-10 | At&T Intellectual Property I, L. P. | Methods, systems, and products for dynamically-changing IVR architectures |
US7577664B2 (en) | 2005-12-16 | 2009-08-18 | At&T Intellectual Property I, L.P. | Methods, systems, and products for searching interactive menu prompting system architectures |
US8600753B1 (en) * | 2005-12-30 | 2013-12-03 | At&T Intellectual Property Ii, L.P. | Method and apparatus for combining text to speech and recorded prompts |
GB2435978B (en) * | 2006-03-06 | 2008-05-14 | Motorola Inc | Processing of voice messages in a communication system |
US8050392B2 (en) * | 2006-03-17 | 2011-11-01 | At&T Intellectual Property I, L.P. | Methods systems, and products for processing responses in prompting systems |
US7870142B2 (en) * | 2006-04-04 | 2011-01-11 | Johnson Controls Technology Company | Text to grammar enhancements for media files |
WO2007123797A1 (en) * | 2006-04-04 | 2007-11-01 | Johnson Controls Technology Company | System and method for extraction of meta data from a digital media storage device for media selection in a vehicle |
US20090049610A1 (en) * | 2007-08-20 | 2009-02-26 | Hill-Rom Services, Inc. | Proximity activation of voice operation of hospital bed |
CN102238271B (zh) * | 2010-05-05 | 2014-03-12 | 中兴通讯股份有限公司 | 彩信保存方法及移动终端 |
US9471145B2 (en) | 2011-01-06 | 2016-10-18 | Blackberry Limited | Electronic device and method of displaying information in response to a gesture |
US9477311B2 (en) | 2011-01-06 | 2016-10-25 | Blackberry Limited | Electronic device and method of displaying information in response to a gesture |
US9465440B2 (en) | 2011-01-06 | 2016-10-11 | Blackberry Limited | Electronic device and method of displaying information in response to a gesture |
US9015641B2 (en) | 2011-01-06 | 2015-04-21 | Blackberry Limited | Electronic device and method of providing visual notification of a received communication |
US9766718B2 (en) * | 2011-02-28 | 2017-09-19 | Blackberry Limited | Electronic device and method of displaying information in response to input |
US9423878B2 (en) | 2011-01-06 | 2016-08-23 | Blackberry Limited | Electronic device and method of displaying information in response to a gesture |
US9384496B2 (en) | 2011-02-14 | 2016-07-05 | Soleo Communications, Inc | Call tracking system and method |
US8874102B2 (en) | 2011-02-14 | 2014-10-28 | Soleo Communications, Inc. | Call tracking system and method |
US9213421B2 (en) | 2011-02-28 | 2015-12-15 | Blackberry Limited | Electronic device and method of displaying information in response to detecting a gesture |
US8819156B2 (en) | 2011-03-11 | 2014-08-26 | James Robert Miner | Systems and methods for message collection |
US9419928B2 (en) | 2011-03-11 | 2016-08-16 | James Robert Miner | Systems and methods for message collection |
US9058168B2 (en) | 2012-01-23 | 2015-06-16 | Blackberry Limited | Electronic device and method of controlling a display |
US9619038B2 (en) | 2012-01-23 | 2017-04-11 | Blackberry Limited | Electronic device and method of displaying a cover image and an application image from a low power condition |
US9690476B2 (en) | 2013-03-14 | 2017-06-27 | Blackberry Limited | Electronic device and method of displaying information in response to a gesture |
US9507495B2 (en) | 2013-04-03 | 2016-11-29 | Blackberry Limited | Electronic device and method of displaying information in response to a gesture |
US10534414B2 (en) | 2015-02-12 | 2020-01-14 | International Business Machines Corporation | Disaggregated mobile client |
JP7331395B2 (ja) * | 2019-03-20 | 2023-08-23 | 富士フイルムビジネスイノベーション株式会社 | プロセス抽出装置およびプログラム |
Family Cites Families (31)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4371752A (en) * | 1979-11-26 | 1983-02-01 | Ecs Telecommunications, Inc. | Electronic audio communication system |
ATE116084T1 (de) | 1982-09-29 | 1995-01-15 | Vmx Inc | System zur elektronischen übermittlung von audiosignalen mit nachrichtenadresssteuerung durch den anwender. |
US4837798A (en) * | 1986-06-02 | 1989-06-06 | American Telephone And Telegraph Company | Communication system having unified messaging |
EP0356568B1 (de) | 1988-09-02 | 1994-01-19 | Siemens Aktiengesellschaft | Verfahren und Anordnung zur Sprechererkennung in einer Fernsprechvermittlungsanlage |
US4932021A (en) * | 1989-04-03 | 1990-06-05 | At&T Bell Laboratories | Path learning feature for an automated telemarketing system |
US5127043A (en) | 1990-05-15 | 1992-06-30 | Vcs Industries, Inc. | Simultaneous speaker-independent voice recognition and verification over a telephone network |
US5276731A (en) | 1991-04-26 | 1994-01-04 | Rolm Company | Method and apparatus for handling incoming telephone calls |
US5488650A (en) * | 1991-09-24 | 1996-01-30 | Active Voice Corporation | Configurable telephone interface for electronic devices |
WO1993007562A1 (en) * | 1991-09-30 | 1993-04-15 | Riverrun Technology | Method and apparatus for managing information |
US5307460A (en) | 1992-02-14 | 1994-04-26 | Hughes Aircraft Company | Method and apparatus for determining the excitation signal in VSELP coders |
US5495528A (en) | 1992-08-25 | 1996-02-27 | Rolm Systems | Digital telephone control interface system |
DE69333495T2 (de) | 1992-08-28 | 2004-09-16 | Siemens Information and Communication Networks, Inc., San Jose | ISDN Schicht-3-Maske |
IT1257431B (it) | 1992-12-04 | 1996-01-16 | Sip | Procedimento e dispositivo per la quantizzazione dei guadagni dell'eccitazione in codificatori della voce basati su tecniche di analisi per sintesi |
NZ250812A (en) | 1993-02-27 | 1996-09-25 | Alcatel Australia | Voice controlled data memory and input/output card |
CA2091658A1 (en) * | 1993-03-15 | 1994-09-16 | Matthew Lennig | Method and apparatus for automation of directory assistance using speech recognition |
US5594784A (en) | 1993-04-27 | 1997-01-14 | Southwestern Bell Technology Resources, Inc. | Apparatus and method for transparent telephony utilizing speech-based signaling for initiating and handling calls |
DE69400115T2 (de) | 1993-06-22 | 1996-11-14 | Vmx Inc | Elektronisches Mitteilungssystem mit integrierten Sprachnachrichten |
DE69423059T2 (de) | 1993-07-15 | 2000-08-03 | Siemens Business Communication Systems, Inc. (N.D.Ges.D.Staates Delaware) | Verfahren und Einrichtung zum Koordinieren und Steuern des Betriebs von Netzwerken mit analogem AMIS-Sprachnachrichtensystem in Abhängigkeit von Statussignalen einer Sitzung für Nachrichtenausgabe |
GB2280820A (en) * | 1993-07-29 | 1995-02-08 | Ibm | Distributed system for call processing |
US5568540A (en) | 1993-09-13 | 1996-10-22 | Active Voice Corporation | Method and apparatus for selecting and playing a voice mail message |
US5426460A (en) | 1993-12-17 | 1995-06-20 | At&T Corp. | Virtual multimedia service for mass market connectivity |
US5574888A (en) | 1993-12-28 | 1996-11-12 | Intel Corporation | A method and apparatus for establishing compatibility between communication applications producing at commands and a telephony application programming interface |
GB9408042D0 (en) | 1994-04-22 | 1994-06-15 | Hewlett Packard Co | Device for managing voice data |
US5561703A (en) | 1994-07-06 | 1996-10-01 | Rolm Company | System and method for integration of a paging server into a private branch exchange environment |
GB2292500A (en) * | 1994-08-19 | 1996-02-21 | Ibm | Voice response system |
US5604790A (en) * | 1994-08-31 | 1997-02-18 | Lucent Technologies Inc. | Voice processing call announcement and answering system |
US5719921A (en) * | 1996-02-29 | 1998-02-17 | Nynex Science & Technology | Methods and apparatus for activating telephone services in response to speech |
US5818908A (en) * | 1996-11-05 | 1998-10-06 | At&T Corp. | Selective voice menu system |
US6370238B1 (en) * | 1997-09-19 | 2002-04-09 | Siemens Information And Communication Networks Inc. | System and method for improved user interface in prompting systems |
US6069940A (en) * | 1997-09-19 | 2000-05-30 | Siemens Information And Communication Networks, Inc. | Apparatus and method for adding a subject line to voice mail messages |
US6411685B1 (en) * | 1999-01-29 | 2002-06-25 | Microsoft Corporation | System and method for providing unified messaging to a user with a thin web browser |
-
1997
- 1997-09-19 US US08/934,148 patent/US6584181B1/en not_active Expired - Lifetime
-
1998
- 1998-09-11 EP EP98117238A patent/EP0903919B1/de not_active Expired - Lifetime
- 1998-09-11 DE DE69824508T patent/DE69824508T2/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
US6584181B1 (en) | 2003-06-24 |
EP0903919B1 (de) | 2004-06-16 |
EP0903919A3 (de) | 2002-09-18 |
DE69824508T2 (de) | 2005-06-30 |
EP0903919A2 (de) | 1999-03-24 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
8364 | No opposition during term of opposition | ||
8320 | Willingness to grant licences declared (paragraph 23) | ||
8328 | Change in the person/name/address of the agent |
Representative=s name: FRITZSCHE, T., DIPL.-CHEM. DR.RER.NAT., PAT.-ANW., |
|
R082 | Change of representative |
Ref document number: 903919 Country of ref document: EP Representative=s name: THOMAS MICHAEL FRITZSCHE, 81545 MUENCHEN, DE |