DE69824508D1 - Fernsprechbasiertes Anweisungssystem - Google Patents

Fernsprechbasiertes Anweisungssystem

Info

Publication number
DE69824508D1
DE69824508D1 DE69824508T DE69824508T DE69824508D1 DE 69824508 D1 DE69824508 D1 DE 69824508D1 DE 69824508 T DE69824508 T DE 69824508T DE 69824508 T DE69824508 T DE 69824508T DE 69824508 D1 DE69824508 D1 DE 69824508D1
Authority
DE
Germany
Prior art keywords
telephone
instruction system
based instruction
instruction
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69824508T
Other languages
English (en)
Other versions
DE69824508T2 (de
Inventor
Christoph A I Aktas
Jeffrey M Blohm
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens Communications Inc
Original Assignee
Siemens Information and Communication Networks Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Information and Communication Networks Inc filed Critical Siemens Information and Communication Networks Inc
Publication of DE69824508D1 publication Critical patent/DE69824508D1/de
Application granted granted Critical
Publication of DE69824508T2 publication Critical patent/DE69824508T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
    • H04M2203/301—Management of recordings
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
    • H04M2203/303—Marking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/5335—Message type or catagory, e.g. priority, indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53358—Message preview

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Calculators And Similar Devices (AREA)
  • Facsimiles In General (AREA)
DE69824508T 1997-09-19 1998-09-11 Fernsprechbasiertes Anweisungssystem Expired - Lifetime DE69824508T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/934,148 US6584181B1 (en) 1997-09-19 1997-09-19 System and method for organizing multi-media messages folders from a displayless interface and selectively retrieving information using voice labels
US934148 1997-09-19

Publications (2)

Publication Number Publication Date
DE69824508D1 true DE69824508D1 (de) 2004-07-22
DE69824508T2 DE69824508T2 (de) 2005-06-30

Family

ID=25465045

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69824508T Expired - Lifetime DE69824508T2 (de) 1997-09-19 1998-09-11 Fernsprechbasiertes Anweisungssystem

Country Status (3)

Country Link
US (1) US6584181B1 (de)
EP (1) EP0903919B1 (de)
DE (1) DE69824508T2 (de)

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USRE45096E1 (en) * 2001-04-19 2014-08-26 British Telecommunications Public Limited Company Voice response system
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US6862344B1 (en) * 2003-01-03 2005-03-01 Kevin Michael Brooks Cook Keypad browser
US7571189B2 (en) * 2005-02-02 2009-08-04 Lightsurf Technologies, Inc. Method and apparatus to implement themes for a handheld device
US7885390B2 (en) * 2005-07-01 2011-02-08 Soleo Communications, Inc. System and method for multi-modal personal communication services
US20070121873A1 (en) * 2005-11-18 2007-05-31 Medlin Jennifer P Methods, systems, and products for managing communications
US7773731B2 (en) 2005-12-14 2010-08-10 At&T Intellectual Property I, L. P. Methods, systems, and products for dynamically-changing IVR architectures
US7577664B2 (en) 2005-12-16 2009-08-18 At&T Intellectual Property I, L.P. Methods, systems, and products for searching interactive menu prompting system architectures
US8600753B1 (en) * 2005-12-30 2013-12-03 At&T Intellectual Property Ii, L.P. Method and apparatus for combining text to speech and recorded prompts
GB2435978B (en) * 2006-03-06 2008-05-14 Motorola Inc Processing of voice messages in a communication system
US8050392B2 (en) * 2006-03-17 2011-11-01 At&T Intellectual Property I, L.P. Methods systems, and products for processing responses in prompting systems
WO2007123797A1 (en) * 2006-04-04 2007-11-01 Johnson Controls Technology Company System and method for extraction of meta data from a digital media storage device for media selection in a vehicle
US7870142B2 (en) * 2006-04-04 2011-01-11 Johnson Controls Technology Company Text to grammar enhancements for media files
US20090049610A1 (en) * 2007-08-20 2009-02-26 Hill-Rom Services, Inc. Proximity activation of voice operation of hospital bed
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US9423878B2 (en) 2011-01-06 2016-08-23 Blackberry Limited Electronic device and method of displaying information in response to a gesture
US9465440B2 (en) 2011-01-06 2016-10-11 Blackberry Limited Electronic device and method of displaying information in response to a gesture
US9015641B2 (en) 2011-01-06 2015-04-21 Blackberry Limited Electronic device and method of providing visual notification of a received communication
US9471145B2 (en) 2011-01-06 2016-10-18 Blackberry Limited Electronic device and method of displaying information in response to a gesture
US9477311B2 (en) 2011-01-06 2016-10-25 Blackberry Limited Electronic device and method of displaying information in response to a gesture
US9766718B2 (en) 2011-02-28 2017-09-19 Blackberry Limited Electronic device and method of displaying information in response to input
US9384496B2 (en) 2011-02-14 2016-07-05 Soleo Communications, Inc Call tracking system and method
US8874102B2 (en) 2011-02-14 2014-10-28 Soleo Communications, Inc. Call tracking system and method
US9213421B2 (en) 2011-02-28 2015-12-15 Blackberry Limited Electronic device and method of displaying information in response to detecting a gesture
US8819156B2 (en) 2011-03-11 2014-08-26 James Robert Miner Systems and methods for message collection
US9419928B2 (en) 2011-03-11 2016-08-16 James Robert Miner Systems and methods for message collection
US9058168B2 (en) 2012-01-23 2015-06-16 Blackberry Limited Electronic device and method of controlling a display
US9619038B2 (en) 2012-01-23 2017-04-11 Blackberry Limited Electronic device and method of displaying a cover image and an application image from a low power condition
US9690476B2 (en) 2013-03-14 2017-06-27 Blackberry Limited Electronic device and method of displaying information in response to a gesture
US9507495B2 (en) 2013-04-03 2016-11-29 Blackberry Limited Electronic device and method of displaying information in response to a gesture
US10534414B2 (en) 2015-02-12 2020-01-14 International Business Machines Corporation Disaggregated mobile client
JP7331395B2 (ja) * 2019-03-20 2023-08-23 富士フイルムビジネスイノベーション株式会社 プロセス抽出装置およびプログラム

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Also Published As

Publication number Publication date
EP0903919A2 (de) 1999-03-24
EP0903919A3 (de) 2002-09-18
DE69824508T2 (de) 2005-06-30
EP0903919B1 (de) 2004-06-16
US6584181B1 (en) 2003-06-24

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Legal Events

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8364 No opposition during term of opposition
8320 Willingness to grant licences declared (paragraph 23)
8328 Change in the person/name/address of the agent

Representative=s name: FRITZSCHE, T., DIPL.-CHEM. DR.RER.NAT., PAT.-ANW.,

R082 Change of representative

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Representative=s name: THOMAS MICHAEL FRITZSCHE, 81545 MUENCHEN, DE