DE69228290T2 - Anrufweiterleitungen durch Sprachnachrichtensysteme integriert mit einer Nebenstellenanlage - Google Patents

Anrufweiterleitungen durch Sprachnachrichtensysteme integriert mit einer Nebenstellenanlage

Info

Publication number
DE69228290T2
DE69228290T2 DE69228290T DE69228290T DE69228290T2 DE 69228290 T2 DE69228290 T2 DE 69228290T2 DE 69228290 T DE69228290 T DE 69228290T DE 69228290 T DE69228290 T DE 69228290T DE 69228290 T2 DE69228290 T2 DE 69228290T2
Authority
DE
Germany
Prior art keywords
voice messaging
call forwarding
private branch
branch exchange
messaging systems
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69228290T
Other languages
English (en)
Other versions
DE69228290D1 (de
Inventor
Zafar M Khalid
Rachel Ramsay
Joseph F Khouri
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens Communications Inc
Original Assignee
Siemens Business Communication Systems Inc
Rolm Systems
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Business Communication Systems Inc, Rolm Systems filed Critical Siemens Business Communication Systems Inc
Application granted granted Critical
Publication of DE69228290D1 publication Critical patent/DE69228290D1/de
Publication of DE69228290T2 publication Critical patent/DE69228290T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Physics & Mathematics (AREA)
  • Astronomy & Astrophysics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
DE69228290T 1991-11-18 1992-11-06 Anrufweiterleitungen durch Sprachnachrichtensysteme integriert mit einer Nebenstellenanlage Expired - Lifetime DE69228290T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/793,777 US5175761A (en) 1991-11-18 1991-11-18 Call transfers by voice messaging system (VMS) integrated to a private branch exchange

Publications (2)

Publication Number Publication Date
DE69228290D1 DE69228290D1 (de) 1999-03-11
DE69228290T2 true DE69228290T2 (de) 1999-06-02

Family

ID=25160762

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69228290T Expired - Lifetime DE69228290T2 (de) 1991-11-18 1992-11-06 Anrufweiterleitungen durch Sprachnachrichtensysteme integriert mit einer Nebenstellenanlage

Country Status (3)

Country Link
US (1) US5175761A (de)
EP (1) EP0543235B1 (de)
DE (1) DE69228290T2 (de)

Families Citing this family (41)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE69322597T2 (de) * 1992-10-01 1999-05-12 Rolm Systems Technik zur Reduzierung von Nachrichtenmeldeblockierung in Sprachpostsystemen
US5313459A (en) * 1992-10-08 1994-05-17 Newton Communications, Inc. Private branch exchange system and methods for operating same
US5440623A (en) * 1993-07-26 1995-08-08 U.S. West Communications, Inc. Telephone routing system with queuing and voice messaging capabilities
FI95525C (fi) * 1993-11-09 1996-02-12 Icl Data Oy Informaatiojärjestelmä puhelinvaihdetta varten
US5392335A (en) * 1994-01-13 1995-02-21 At&T Corp. Arrangement for preventing perpetration of toll fraud through an adjunct processor
US5937047A (en) * 1995-01-02 1999-08-10 Stabler; Jerry Remote voice mail messaging and management system
US5588045A (en) * 1995-02-03 1996-12-24 Siemens Rdm Communications Inc. Voice/data transfer method and apparatus utilizing an alternate line
KR970019302A (ko) * 1995-09-29 1997-04-30 김광호 독립형 음성우편장치와 교환시스템간의 인터페이스를 위한 장치 및 방법
US5787153A (en) * 1995-09-29 1998-07-28 Unisys Corporation System for incremental redistribution of telephony applications computing workload
US6208717B1 (en) 1997-03-03 2001-03-27 Unisys Corporation Method for migrating or altering a messaging system
US6567507B1 (en) * 1998-05-26 2003-05-20 Siemens Information & Communication Networks, Inc. System and method for automated return to messaging mailbox
KR100547862B1 (ko) * 1998-06-29 2006-04-06 삼성전자주식회사 사설 교환기에서 착신호 전환 방법
US6882708B1 (en) 1999-02-26 2005-04-19 Bellsouth Intellectual Property Corporation Region-wide messaging system and methods including validation of transactions
US6891931B1 (en) 1999-02-26 2005-05-10 Bellsouth Intellectual Property Corporation Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system
US6707890B1 (en) 2002-09-03 2004-03-16 Bell South Intellectual Property Corporation Voice mail notification using instant messaging
AU2350200A (en) 1999-02-26 2000-09-14 Bellsouth Intellectual Property Corporation Methods and systems to provide a message in a messaging system without revealingan identity of the sending party
US6810113B1 (en) 1999-02-26 2004-10-26 Bellsouth Intellectual Property Corporation Methods and systems to make spoken name data available
US7283620B2 (en) 1999-02-26 2007-10-16 At&T Bls Intellectual Property, Inc. Systems and methods for originating and sending a voice mail message to an instant messaging platform
CA2366007A1 (en) 1999-02-26 2000-08-31 Bellsouth Intellectual Property Corporation Methods and systems for enabling a reply call to a voice mail message
JP2002538676A (ja) 1999-02-26 2002-11-12 ルーセント テクノロジーズ インク テキスト−音声変換を用いた可聴確認システム
WO2000051329A1 (en) 1999-02-26 2000-08-31 Lucent Technologies, Inc. Voice messaging platform as intelligent peripheral
US7184535B1 (en) 1999-02-26 2007-02-27 Bellsouth Intellectual Property Corporation Methods and systems for releasing a voice mail system from a communication and further processing the communication
US6681257B1 (en) 1999-02-26 2004-01-20 Bellsouth Intellectual Property Corporation Methods and system for determining message routing based on elements of a directory number
EP1155576A1 (de) 1999-02-26 2001-11-21 Lucent Technologies Inc. Sprachnachrichtensystem in einem intelligenten netz
AU3706800A (en) * 1999-02-26 2000-09-14 Bellsouth Intellectual Property Corporation Methods and systems for releasing a voice mail system from communication and further processing the communication
US6628761B1 (en) 1999-02-26 2003-09-30 Bellsouth Intellectual Property Corporation Methods and systems allowing access to a messaging platform through a visited messaging platform
EP1157536A2 (de) 1999-02-26 2001-11-28 Lucent Technologies Inc. Abrechnungssystem und -verfahren
US6683942B1 (en) 1999-09-10 2004-01-27 Comdial Corporation Telephone switching system with data integration
US6775378B1 (en) 1999-10-25 2004-08-10 Concerto Software, Inc Blended agent contact center
US6832203B1 (en) 1999-11-05 2004-12-14 Cim, Ltd. Skills based contact routing
US7230927B1 (en) 1999-12-07 2007-06-12 Aspect Software, Inc. Non-blocking expandable call center architecture
US6707906B1 (en) 2000-03-13 2004-03-16 Concerto Software, Inc. Outbound calling system in a contact center
US6766011B1 (en) 2000-06-16 2004-07-20 Concerto Software, Inc. Method and apparatus for controlling a contact center
US6778951B1 (en) 2000-08-09 2004-08-17 Concerto Software, Inc. Information retrieval method with natural language interface
US7394818B1 (en) 2000-09-22 2008-07-01 Qwest Communications International Inc. Extended multi-line hunt group communication
US6778660B2 (en) 2001-04-06 2004-08-17 Concerto Software, Inc. Customer interaction system
US20020176549A1 (en) * 2001-05-23 2002-11-28 Telefonaktiebolaget Lm Ericsson (Publ) Method for processing voice mail message call returns
US7167701B1 (en) 2001-12-18 2007-01-23 Bellsouth Intellectual Property Corporation Voice mailbox with management support
DE10326463A1 (de) * 2003-06-12 2005-01-05 Deutsche Telekom Ag Verfahren und Vorrichtung zum Weiterleiten von Rufen in einem Telekommunikationsnetz
US20050263042A1 (en) * 2004-05-28 2005-12-01 Steelcase Development Corporation Versatile table system with cable management
US9961199B2 (en) * 2015-09-15 2018-05-01 T-Mobile Usa, Inc. Communication termination using hunt groups and implicit registration

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4747124A (en) * 1982-09-28 1988-05-24 Opcom PBX telephone call control system
US4783796A (en) * 1982-09-28 1988-11-08 Opcom PBX telephone call control system
CA1337570C (en) * 1986-07-30 1995-11-14 Steven Clifford Grady Call transfer between a message service system and a telephone switching system
US4926462A (en) * 1988-02-24 1990-05-15 Vmx/Opcom Interface to and operation of a voice messaging system
US5027358A (en) * 1989-11-09 1991-06-25 At&T Bell Laboratories Switch-adjunct communications protocol
US5083308A (en) * 1990-03-30 1992-01-21 At&T Bell Laboratories Arrangement for determining switch port status at an adjunct processor

Also Published As

Publication number Publication date
EP0543235B1 (de) 1999-01-27
EP0543235A3 (en) 1994-06-15
EP0543235A2 (de) 1993-05-26
US5175761A (en) 1992-12-29
DE69228290D1 (de) 1999-03-11

Similar Documents

Publication Publication Date Title
DE69228290T2 (de) Anrufweiterleitungen durch Sprachnachrichtensysteme integriert mit einer Nebenstellenanlage
DE58909175D1 (de) Funktelefonsystem in Form einer Nebenstellenanlage.
DE69228164T2 (de) Rufumleitungstechnik für ankommende Kommunikationen mit Ortsanzeige von angerufenem Teilnehmer
DE68918772D1 (de) Elektronisches Schaltsystem mit Anrufumleitungsfunktion.
DE69224401T2 (de) Teilnehmerleitungsschnittstellenschaltung für ISDN- und POTS-Anwendungen, mit Echokompensationsschaltung
DE69129883T2 (de) Rufnummerwahl mit Spracherkennung
DE68928550D1 (de) Integriertes teleübertragungssystem mit verbesserter antwort mit digitaler stimme
DE69223726T2 (de) Schnellverbindung mit Ventil
DE69323893T2 (de) Schnellkupplung mit einer ventilanordnung
DE69322898D1 (de) Telefonanrufbeantworter mit einer Mehrzahl von anwählbaren abgehenden Ansagen
DE69329183D1 (de) Fernsprechanrufweiterleitung oder Leitwegumlenkung nach Beantwortung
DE69033695T2 (de) Anrufverwaltungssystem in einer ATM-Vermittlungsanlage
TR25950A (tr) TELEKOMüNIKASYON SISTEMLERI ICIN BAGLANTI BANKOSU.
DE69132503T2 (de) Schnurloses Telefonsystem im Grossraum, geeignet zum Empfang ankommender Anrufe mit einer Gruppenadresse
DE69108722D1 (de) Nichtblockierende verbindungsbänder.
DE68916083D1 (de) Halbleiteranordnung mit einer Metallisierungsschicht.
DE68921715D1 (de) Konferenzverbindungssystem.
DE69420620T2 (de) Halbleiteranordnung mit einer Durchgangsleitung
DE69126422D1 (de) Telefonapparat mit Anruferidentifikation
DE69519633T2 (de) Vermittlung in einer fernmeldedienststelle
GB9201296D0 (en) Call connection in a private branch exchange system
DE59105534D1 (de) Armatur zum absperren einer strömung.
DE59108957D1 (de) Vermittlungssystem mit einer Konferenzeinrichtung
DE3889611D1 (de) Nachrichtensystem mit einer Telefonfunktion.
DE69530882D1 (de) Automatischer Anrufverteiler mit Fernsprechanrufwartesystem

Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8327 Change in the person/name/address of the patent owner

Owner name: SIEMENS INFORMATION AND COMMUNICATION SYSTEMS INC.

8328 Change in the person/name/address of the agent

Free format text: ZEDLITZ, P., DIPL.-INF.UNIV., PAT.-ANW., 80331 MUENCHEN

8328 Change in the person/name/address of the agent

Free format text: BERG, P., DIPL.-ING., PAT.-ASS., 80339 MUENCHEN

8327 Change in the person/name/address of the patent owner

Owner name: SIEMENS INFORMATION AND COMMUNICATION NETWORKS,INC

8320 Willingness to grant licences declared (paragraph 23)
8328 Change in the person/name/address of the agent

Representative=s name: FRITZSCHE, T., DIPL.-CHEM. DR.RER.NAT., PAT.-ANW.,

R082 Change of representative

Ref document number: 543235

Country of ref document: EP

Representative=s name: THOMAS MICHAEL FRITZSCHE, 81545 MUENCHEN, DE

R071 Expiry of right

Ref document number: 543235

Country of ref document: EP