DE602004031961D1 - Verfahren zum abgesetzten assoziieren eines kommunikationsgeräts mit einem computerterminal - Google Patents

Verfahren zum abgesetzten assoziieren eines kommunikationsgeräts mit einem computerterminal

Info

Publication number
DE602004031961D1
DE602004031961D1 DE602004031961T DE602004031961T DE602004031961D1 DE 602004031961 D1 DE602004031961 D1 DE 602004031961D1 DE 602004031961 T DE602004031961 T DE 602004031961T DE 602004031961 T DE602004031961 T DE 602004031961T DE 602004031961 D1 DE602004031961 D1 DE 602004031961D1
Authority
DE
Germany
Prior art keywords
computer terminal
association
disposed
communication device
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
DE602004031961T
Other languages
English (en)
Inventor
Laurence Jon Booton
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
British Telecommunications PLC
Original Assignee
British Telecommunications PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by British Telecommunications PLC filed Critical British Telecommunications PLC
Publication of DE602004031961D1 publication Critical patent/DE602004031961D1/de
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2854—Wide area networks, e.g. public data networks
    • H04L12/2856—Access arrangements, e.g. Internet access
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Hardware Design (AREA)
  • Computer Security & Cryptography (AREA)
  • Computing Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
DE602004031961T 2003-09-30 2004-09-29 Verfahren zum abgesetzten assoziieren eines kommunikationsgeräts mit einem computerterminal Active DE602004031961D1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GBGB0322895.4A GB0322895D0 (en) 2003-09-30 2003-09-30 Computer telephone integration
PCT/GB2004/004166 WO2005034496A1 (en) 2003-09-30 2004-09-29 Method for remotely associating a communications device with a computer terminal

Publications (1)

Publication Number Publication Date
DE602004031961D1 true DE602004031961D1 (de) 2011-05-05

Family

ID=29287140

Family Applications (1)

Application Number Title Priority Date Filing Date
DE602004031961T Active DE602004031961D1 (de) 2003-09-30 2004-09-29 Verfahren zum abgesetzten assoziieren eines kommunikationsgeräts mit einem computerterminal

Country Status (10)

Country Link
US (1) US7742461B2 (de)
EP (1) EP1668881B1 (de)
JP (1) JP4440932B2 (de)
CN (1) CN100568897C (de)
AT (1) ATE503342T1 (de)
AU (1) AU2004306228B2 (de)
CA (1) CA2539290C (de)
DE (1) DE602004031961D1 (de)
GB (1) GB0322895D0 (de)
WO (1) WO2005034496A1 (de)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB0322895D0 (en) * 2003-09-30 2003-10-29 British Telecomm Computer telephone integration
JP4564408B2 (ja) * 2005-05-31 2010-10-20 株式会社東芝 サーバ装置
CN101645800B (zh) * 2009-08-20 2011-09-21 中兴通讯股份有限公司 计算机电信集成设备的升级方法及系统
CN102263864B (zh) * 2011-08-11 2018-08-28 南京中兴软件有限责任公司 一种移动话务台系统及其链路切换方法
FR2988875A1 (fr) * 2012-03-29 2013-10-04 France Telecom Procede de configuration d'un logiciel de cti
JP5494786B2 (ja) * 2012-12-03 2014-05-21 沖電気工業株式会社 通信システム及び通信方法
CN103327468B (zh) * 2013-06-28 2016-05-18 杭州东信北邮信息技术有限公司 为同一个手机号码提供主副sim卡业务的系统和方法
EP3363188B1 (de) * 2015-11-13 2020-07-15 Ale International Präsenzsystem, präsenzserver und präsentmittel
JP6927614B2 (ja) * 2017-04-07 2021-09-01 株式会社Ｗｉｄｓｌｅｙ 通話システム、通話方法およびプログラム
US10021245B1 (en) * 2017-05-01 2018-07-10 Noble Systems Corportion Aural communication status indications provided to an agent in a contact center

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9506290D0 (en) 1995-03-28 1995-05-17 British Telecomm Teleworking arrangements
US5619557A (en) * 1995-07-10 1997-04-08 Rockwell International Corporation Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data
CN1269059C (zh) * 1996-06-17 2006-08-09 英国电讯有限公司 访问网络中位置的方法
US5907547A (en) * 1996-10-24 1999-05-25 At&T Corp System and method for establishing internet communications links
AUPO899697A0 (en) * 1997-09-05 1997-10-02 Bardell, Norman John Charles Data dissemination system for computer networks
US6594357B1 (en) 1998-03-31 2003-07-15 British Telecommunications Public Limited Company System and method of registering the identity of a telephone terminal in association with the identity of a computer terminal
EP1371218A1 (de) * 2001-03-20 2003-12-17 BRITISH TELECOMMUNICATIONS public limited company Rechner-fernsprech-integrationssystem
GB0322895D0 (en) * 2003-09-30 2003-10-29 British Telecomm Computer telephone integration

Also Published As

Publication number Publication date
US20070081517A1 (en) 2007-04-12
EP1668881A1 (de) 2006-06-14
CN100568897C (zh) 2009-12-09
CA2539290C (en) 2014-08-12
AU2004306228B2 (en) 2009-04-23
US7742461B2 (en) 2010-06-22
JP2007507946A (ja) 2007-03-29
GB0322895D0 (en) 2003-10-29
ATE503342T1 (de) 2011-04-15
CA2539290A1 (en) 2005-04-14
EP1668881B1 (de) 2011-03-23
AU2004306228A1 (en) 2005-04-14
CN1860774A (zh) 2006-11-08
WO2005034496A1 (en) 2005-04-14
JP4440932B2 (ja) 2010-03-24

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