DE202013103369U1 - emergency call system - Google Patents

Abstract

System for providing emergency-related data with a server device (M, M1), hereinafter referred to as "emergency server", and at least one terminal (K1), the server device for communicating via a telecommunications network (N1), in particular a mobile radio network, to the telecommunication network connected to at least one terminal (K1) is set up, wherein: - a terminal (K1) has a module to the part of an end user associated terminal (K1) of the telecommunications network, in particular mobile network, due to a specific input (32) on the terminal a first Message (33) containing information identifying the end user, and preferably information regarding the current location of the terminal, to be generated and sent via the telecommunications network to the emergency server (M); wherein the emergency server comprises a module configured to receive emergency information from the emergency server (M): (a) based on the first message (33), including an emergency profile associated with the end user and information regarding the current location of the terminal to determine and to provide on a storage means (M2, S1, S2) accessible via a data network (N2); and the module is set up, then (b) at least one emergency message (37, 38) containing information for access to the provided emergency information, from the emergency server (M) and / or an auxiliary server (S1, S2) and to send to at least one control center (L) of an emergency intervention service for initiating an intervention in favor of the end user of the terminal (K1).

Description

The invention relates to a system and associated method for handling and providing emergency related data and situations related to persons in an emergency situation. The emergency / emergency call system according to the invention enables a person to request a specific treatment of the emergency situation via a simple command which the person enters on a terminal.

• 1. Die Notrufgeräte sind häufig als funkbasierte Hardware ausgeführt (Hausnotruf), was dem Anwender nur geringe Bewegungsfreiheit gestattet, weil diese Geräte nur in einem stark eingegrenzten Radius (z. B. im eigenen Haus) funktionieren.
• 2. Häufig greifen die Notrufgeräte für die Ortung nur auf GPS Daten zurück.
• 3. Bekannte Notrufgeräte haben keine Gegensprechfunktion.
• 4. Andere Notrufgeräte und Software/Applikationen sind nicht individualisiert, d. h. es sind keine spezifischen Daten bzgl. der richtigen Behandlung, zu alarmierender Personen etc. oder nicht in ausreichendem Umfang hinterlegt, was zur Folge hat, dass die betroffenen Personen im Notfall oftmals falsch behandelt werden, da sie selbst sich (infolge ihres Gesundheits- oder Notfallzustandes) nicht mehr äußern können.
• 5. Andere Notrufdienste schalten einen Notruf lediglich an einen Pflegedienst und/oder Rettungsdienst weiter, sodass keine flächendeckende Hilfestellung landesweit oder international möglich ist
• 6. Die Weiterschaltung an Pflegedienste erschwert ebenfalls den Umgang mit sicherheitsrelevanten Alarmeingängen
• 7. Andere Ortungsgeräte schränken aufgrund von Begrenzungen durch den verwendeten Datenübertragungsservice die Bewegungsfreiheit des Endnutzers ein.
• 8. Die Notfallbehandlungen durch Behörden brauchen oftmals zu lange, müssen immer eine Sprechverbindung haben um Informationen abzugreifen und dürfen nicht orten.

Various emergency services and location technologies for z. B. accident victims are known in different hardware or as an application or software for different purposes, such. As navigation and emergency location, offered in the business sector, but also in the consumer market and / or used. Home phone manufacturers, emergency phones, or handheld transmitters have followed this trend and are offering appropriate products. The traditional products, however, have several problems in both the technical and the exporting services sector, which are presented below:

• 1. The emergency call devices are often implemented as radio-based hardware (home emergency call), which allows the user only limited freedom of movement, because these devices only work in a very limited radius (eg in-house).
• 2. Frequently the emergency call devices for locating only use GPS data.
• 3. Known emergency devices have no intercom function.
• 4. Other emergency call devices and software / applications are not individualized, ie there are no specific data regarding the correct treatment, persons to be alarmed, etc., or not adequately stored, with the result that the affected persons are often mistreated in an emergency because they can not express themselves (due to their health or emergency condition).
• 5. Other emergency services switch an emergency call only to a nursing service and / or rescue service, so that nationwide or international assistance is not possible
• 6. The transfer to care services also complicates the handling of safety-relevant alarm inputs
• 7. Other tracking devices restrict the freedom of movement of the end user due to limitations of the data transmission service used.
• 8th The emergency treatment by authorities often need too long, must always have a voice connection to access information and may not locate.

It is an object of the invention to provide a system and method for handling emergency situations that overcomes the aforementioned disadvantages of conventional emergency call devices and emergency call services. In particular, the reliability and speed of processing should be increased, also an improved location of the emergency person should be achieved.

The invention is defined in the independent claims. The dependent claims define embodiments of the invention.

• – seitens eines einem Endnutzer zugeordneten Endgeräts des Telekommunikationsnetzes, insbesondere Mobilfunknetzes, aufgrund einer spezifischen Eingabe auf dem Endgerät eine erste Nachricht, die den Endnutzer identifizierende Information sowie vorzugsweise Information betreffend den aktuellen Standort des Endgeräts enthält, erstellt und über das Telekommunikationsnetz an den Notfall-Server gesendet wird; sowie seitens des Notfall-Servers:
• (a) aufgrund der ersten Nachricht Notfallinformationen, welche ein dem Endnutzer zugeordnetes Notfallprofil sowie Information betreffend den aktuellen Standort des Endgeräts umfassen, ermittelt und auf einem über ein Datennetz zugreifbaren Speichermittel bereit gestellt werden; und sodann
• (b) zumindest eine Notfall-Nachricht, die Informationen für den Zugang auf die bereitgestellte Notfallinformationen enthält, seitens des Notfall-Servers und/oder einem diesem zugeordneten Hilfsserver erstellt und an zumindest eine Leitstelle eines Notfallinterventionsdienstes zum Einleiten einer Intervention zugunsten des Endnutzers des Endgeräts gesendet wird.

The object is achieved on the basis of a system with a server device - which is also referred to as an "emergency server" - which is set up for communication via a telecommunication network, in particular a mobile radio network, with terminals connected to the telecommunication network, which is set up to carry out the following steps :

• - By an end user associated terminal of the telecommunications network, in particular the mobile network, due to a specific input on the terminal a first message that contains the end user identifying information and preferably information regarding the current location of the terminal created and via the telecommunications network to the emergency server is sent; as well as the emergency server:
• (A) Based on the first message, emergency information comprising an emergency profile associated with the end user and information regarding the current location of the terminal is determined and provided on a storage means accessible via a data network; and then
• (B) at least one emergency message containing information for access to the provided emergency information created by the emergency server and / or an associated auxiliary server and sent to at least one control center of an emergency intervention service for initiating an intervention in favor of the end user of the terminal becomes.

This solution according to the invention provides a system and service set up therein, whereby an end user gets professional help in an emergency. This includes on the one hand the storage of medical data in a database system, as well as a location of the terminal in the event of an emergency. The processing of an alarm or emergency call is preferably organized and / or carried out by a certified emergency call center, for which, depending on the situation, suitable assistants can be called in. It can also contact the end user and assist them with their concerns depending on the situation.

The invention provides a mobile location-related emergency and emergency call system, in which the end user runs an application for smartphones (eg iOS and Android) or other terminals and enables the service to quickly locate a person in an emergency. In the mobile emergency system, an individual profile was created via the application and / or an assigned portal before using the service. The profile preferably contains details of the end user to enable the necessary emergency care. These data (profile data) assigned to the end user are stored on a server that corresponds directly to the application.

In an advantageous embodiment of the invention can be provided that data entered by the terminal, or more generally by a user assigned to an end user as the end user data collected and transmitted via the telecommunications network to the emergency server, on the part of the emergency server previously created end profile associated with the end user is configured based on the data thus obtained. This allows configuration of the emergency profile according to the current needs of the end user.

In an embodiment of the invention, the emergency processing takes place, for example, such that in step (a) the emergency information is sent to at least one auxiliary server separate from the emergency server and provided there for at least one control center of an emergency intervention service.

In a particularly favorable variant, however, it may be provided that in step (a) the emergency information is provided by a memory means assigned to the emergency server, wherein access to the emergency information by the control center exclusively via an auxiliary server, for example using a Server-client-system, and is limited to emergency information of end users for whom an emergency state is activated due to a corresponding first message.

In order to intercept possible false alarms, it may be favorable if a predetermined time window is awaited on the side of the terminal after the specific input; If a second specific command is entered within the time window (eg in the form of a keystroke or input of a PIN code), then the creation and transmission of the first message can be prevented or a first message already sent can be recalled.

In another useful development, an updating of the location of the end user involved in an emergency can be achieved by the terminal repeatedly determining the location of the terminal after issuing the first message (eg at preset regular time intervals) and thus ascertaining location information determined in this way the emergency server and / or the control center is transmitted, where based on these messages, the location information contained in the emergency information is updated and made available for emergency treatment / emergency intervention.

In addition, it may be advantageous if a contact address is extracted from the emergency information by the control center and a message, in particular in the form of a telephone connection or short message, relating to an emergency situation associated with the first message is transmitted to the contact address.

The control center may, depending on requirements, contact selected external emergency services on the basis of the emergency information and, if necessary, send specific information for emergency treatment. In addition, if desired or permissible, provision may be made for the control center, on the basis of the emergency message, to make an attempt to contact the terminal and thus the end user, in particular via a telephone connection.

In a further variant, the reliability of the emergency activation can be increased if a relapse to a message service, for. B. SMS, is provided. This can be done, in particular, by the terminal sending the first message via a telephone or Internet connection, provided there is sufficient connection power via the telecommunications network, otherwise the first message is created and sent in the form of a message from a message service.

Similarly, the object is achieved by a server device for providing emergency-related data, which is connected to a telecommunications network, preferably mobile network, and this is connected to terminals of the telecommunications network and which has at least one storage means on which a plurality of emergency profiles, each one Assigned to end users of a terminal of the telecommunications network and the end user associated data are stored, wherein the server device is associated with at least one accessible via a data network storage means are accessible on the selected emergency profiles over the data network for third parties for a limited duration.

Similarly, a server device ("emergency server") connected to a telecommunications network, preferably a mobile network, solves the stated object by being adapted to a side originating from a terminal of an end user of the emergency server the emergency server received first message to perform the above-mentioned steps (a) and (b). The execution of these steps, for example, in the context of running on the server device service ("application service"), but can also in other ways, eg. B. be implemented by appropriately constructed logic.

Advantageous developments of this server device or of the application service running on it, wherein these actions are executable, correspond to those of the above-described system / method according to the invention. In particular, the application service may be in the form of program logic for performing the described actions of an emergency server when the program logic is executed on an emergency server; and in particular in the form of a computer program product having a computer program stored thereon for performing the described actions of an emergency server when the computer program is executed on a server device as an emergency server.

• – auf dem Endgerät eingegebene Daten werden als dem Endnutzer zugeordnete Daten gesammelt und über das Telekommunikationsnetz an den Notfall-Server übermittelt, wodurch ein seitens des Notfall-Servers zuvor angelegtes, dem Endnutzer zugeordnetes Notfallprofil konfiguriert wird; sowie
• – aufgrund einer spezifischen Eingabe auf dem Endgerät wird eine erste Nachricht, die den Endnutzer identifizierende Information sowie vorzugsweise Information betreffend den aktuellen Standort des Endgeräts enthält, erstellt und über das Telekommunikationsnetz an den Notfall-Server übermittelt, um über diesen eine Notfallintervention auszulösen.

In the system / method according to the invention, a terminal which is assigned to an end user is particularly suitable, which can perform the following actions at possibly separate times:

• Data entered on the terminal is collected as data associated with the end user and transmitted via the telecommunication network to the emergency server, whereby an emergency profile previously created by the emergency server and configured to the end user is configured; such as
• - Due to a specific input on the terminal, a first message that contains the end user identifying information and preferably information regarding the current location of the terminal, created and transmitted via the telecommunications network to the emergency server to trigger an emergency intervention over this.

Advantageous developments of this terminal or the application running thereon, which can perform these actions, correspond to those of the system / method according to the invention described above. The application can be present in particular in the form of program logic for carrying out the actions described when the program logic is executed on a terminal of a telecommunications network; in particular in the form of a computer program product with a computer program stored thereon for carrying out the actions described when the computer program is executed on a terminal of a telecommunication network.

The invention will be explained in more detail below by means of an exemplary, non-limiting embodiment, which relates to an emergency system using a mobile radio network and the Internet as a data network and which is illustrated in the accompanying drawings. The drawings show:

1 a schematic overview of the emergency system and involved in this component and server;

2 and 3 each a message flow of configuring an emergency profile and the treatment of an emergency in the emergency system of 1 ;

In the context of this disclosure, the term "terminal" means any device which, as a subscriber of a telecommunications network, in particular of a mobile radio network, such as the known UMTS network, can send messages to other subscribers. In particular, the terminal may be a mobile device ("mobile phone") or smartphone; but other configurations are possible, for. B. as a hand-held transmitter, as attachable to the clothing transmitting device or clock with a transmitting device.

An end user is a person who uses the system according to the invention and the associated service via a terminal. An end user is subject to a certain emergency risk (which may be objective and / or subjective, eg due to medical reasons, stay in dangerous areas, stalking, etc.) and is treated by the system as a final customer.

The following embodiment relates to a mobile emergency and emergency call scheme provided to the end user (i.e., the potential emergency person) via a mobile terminal, preferably smartphone-based. If required, the application can be extended by additional accessories such as emergency phones, watches, handheld transmitters. The system is based on a new architecture of providing the emergency treatment, which provides, inter alia, that the end user is assigned an emergency profile with medical information, the emergency profile is displayed only by triggering the emergency call in the emergency call center and the latter for the initiation of appropriate assistance can be taken into account.

The invention provides a system and service set up in which the end user gets professional help in an emergency. This includes, on the one hand, the storage of medical data in a portal and a location of the terminal in the event of an emergency. The processing of an alarm or emergency call is carried out by a certified emergency call and service control center (in short "control center") of an existing, independent rescue service. The control center can also contact the end user and assist them with their concerns depending on the situation. If necessary, the control center will call in additional helpers, such as the police, fire brigade, ambulance or private service providers, so that the end user is helped. After the complete processing of the triggered situation, the process is completed and an associated "ticket" is set as done and then archived.

A special aspect is the security of the profiles assigned to the end users, as they contain personal data, such as: B. Master data and disease data of end users. These data must not leave the system and must be electronically and physically protected. Access to personal data can only be done by those agents who have special authorization.

Referring to 1 includes the emergency system 1 according to the embodiment shown, an application server M1, which is associated with a database server M2. The server M1, together with the server M2, implements an emergency server M according to the invention; There the emergency service runs according to the invention. The database server M2 can be designed as a separate device from the server M1 or integrated into the server M1. The server M1 is connected to a mobile radio network N1, for example a GSM or preferably UMTS network; Via this network N1, terminals K1, K2, for example designed as mobile phones or smartphones, can connect to the server M1. The communication between a terminal K1 and the server M1 is z. B. via a realized in the network N1 Internet connection (data connection). Emergency profiles are stored on the database server M2. Each end user of the emergency service is assigned such an emergency profile. In addition, the server M1 is connected to a data network N2, for example the known Internet, alternatively a dedicated or dedicated LAN network. Via the data network, the application server M1 can exchange data and / or messages with one or more separate servers S1, S2 (hereinafter also referred to as auxiliary server or access server) and a server L of an emergency call and service control center of an emergency service. The connection of the servers M1, S1, S2, L to the data network N2 takes place according to known methods, if necessary using firewalls, bridges, etc., which are located in 1 not shown.

The L control center has the task of organizing a rescue intervention in the event of an emergency, for which, depending on the needs and emergency profile external persons and / or organizations such. As emergency services, including ambulances, ambulances, police, fire, etc., can be used. (These are in 1 not shown as it is not the actual emergency system 1 belong, and in 3 symbolized by the reference Q).

In addition, the emergency server M or the application server M1 implementing this can be assigned one or more consoles Q, via which the emergency service can be programmed and configured. Emergency profiles can also be set up via the consoles Q. In special cases (provided that special authorizations are available) they can be changed and, if necessary, deleted.

2 and 3 show signaling diagrams illustrating a process of configuring an emergency profile and a process of processing an emergency situation. In a signaling diagram, the individual instances are represented by vertical bars, and the horizontal arrows running between them represent exchanged messages and / or communication links (for example, for data exchange), depending on the situation. For a development or variant of the embodiment associated messages are shown by arrows with broken lines. The time runs in this case in a vertical direction from top to bottom. In the 2 shown instances K1, M1, M2, S1 and L respectively correspond to the components of 1 ,

The 2 illustrates the configuration 2 an emergency profile, in this case that emergency profile, which is assigned to the end user of the terminal K1, the here z. B. is a smartphone with an application installed on it ("emergency application"). When the end user of the terminal K1 is activated for the emergency service (for example during an initial configuration via a console Q), an emergency profile for the end user is created on the database server M2 which is initially empty or only with first, possibly immutable data (such as eg the name and date of birth of the end user for a person-specific profile). From this point, the end user can change his profile, as described in section 1 symbolically represented. He activates the emergency application on his smartphone K1 and enters the specific emergency profile data. These are in the form of one or more messages 201 . 202 sent to the server M1. Of the Server M1 retrieves the profile from the database server M2 due to the receipt of the first message, by means of data exchange 203 , updates the profile based on the data contained in the messages. Also shown are acknowledgment messages 211 . 212 , which are - if desired - sent from the server M1 to the terminal K1. If the application is terminated by the terminal K1 or a predetermined timeout duration expires without sending a message from the terminal K1 (eg 4 min), the configuration process is completed, then the server M1 finally resembles the profile with the database server M2 off, by means of data exchange 204 , The profile is then stored permanently in the server M2 database; it may be temporarily left in application server M1 or deleted. In this way, the profile data can be updated and changed at any time by the associated end user.

• a) Persönliche Daten und Foto
• b) Notfallkontakt
• c) Medizinisches Profil
• d) gewünschte individuelle Notfallmaßnahmen/Wahl der Rettungskräfte und Sicherheitsdienste

abgefragt bzw. auf dem Notfallserver hinterlegt, der mit dem Endgerät bzw. der auf diesem ablaufenden Applikation korrespondiert.The emergency profile data is in different categories, for example:

• a) Personal data and photo
• b) emergency contact
• c) Medical profile
• d) desired individual emergency measures / choice of rescue services and security services

queried or deposited on the emergency server, which corresponds to the terminal or running on this application.

• a.) Ein persönlicher Datensatz mit Stammdaten (Name, Vorname, Firma, Geburtsdatum, Straße, Hausnummer, PLZ, Ort, Land) und Zusatzdaten (Telefonnummer auf der die Applikation läuft, Festnetznummer, Emailadresse und Foto), die jederzeit durch den Endnutzer aktualisierbar sind.
• b.) Ein persönlicher Notfallkontakt, d. i. eine Person (unter Umständen eine Behörde oder Organisation), die im Notfall durch die Notruf- und Serviceleitstelle über den Notfall informiert und mit den Rettungskräften in Kontakt gesetzt wird.
• c.) Ein medizinisches Notfallprofil, dass aus rettungsmedizinischer Sicht lebensnotwendige Angaben zu unterschiedlichen medizinischen Parameter umfasst. Das medizinische Notfallprofil kann günstiger Weise Daten der folgenden Rubriken beinhalten: Blutgruppe, Herz-Kreislauf, Atmung, Neurologie, Psychische Erkrankungen, Allergien, Unverträglichkeiten, Medikamenteneinnahme, Schwangerschaft, Unwohlorte und/oder Orte an denen sich der Endnutzer unsicher fühlt, Fragen zum aktuellen Sicherheitsgefühl, Fragen zu einer vorliegenden Bedrohung, sonstige Erkrankungen, Personen des medizinischen Notfallkontakts, Hausarzt, sonstige Anmerkungen. Außerdem ist es zweckmäßig, wenn diese Angaben durch Zeit/Datumsangaben (seit wann?) ergänzt sind, und/oder durch zusätzliche Texte zur weiteren Erläuterung und genaueren Benennung der Erkrankung; hierfür können beispielsweise Felder für freien Text vorgesehen sein.

The profile data form a personal profile that can be entered and configured via the application of the terminal K1 or via the server M1 portal; If necessary (emergency), the profile data can be displayed in the control center software, as explained in detail below. The profile data may in particular include information of the following type:

• a.) A personal data set with master data (name, first name, company, date of birth, street, house number, zip code, city, country) and additional data (telephone number on which the application is running, landline number, email address and photo), which can be updated by the end user at any time are.
• b.) A personal emergency contact, ie a person (possibly an authority or organization) who, in an emergency, is informed by the emergency call and service center about the emergency and contacted with the rescue services.
• c.) A medical emergency profile that, from a rescue medical point of view, contains vital information about different medical parameters. The emergency medical profile may conveniently include data on the following categories: blood type, cardiovascular, respiratory, neurology, mental illness, allergies, intolerance, medication, pregnancy, nausea, and / or places where the end user feels insecure, questions about the current sense of security , Questions about a present threat, other illnesses, persons of the emergency medical contact, family doctor, other comments. In addition, is it useful if this information is supplemented by time / date (since when?), And / or by additional texts for further explanation and more accurate naming of the disease; For example, fields for free text can be provided for this purpose.

The end user can also decide whether to opt for a basic tariff and to alert public authorities and rescue services in case of an emergency, or for additional services (private security services etc.) nationally or internationally and to post them on conclusion of the contract, and can deposit these definitions in his profile ,

In addition, a web portal can also be provided, via which an end user can configure his emergency profile instead of via the terminal. The web portal conveniently emulates the interface on the terminal so that the end user can make the inputs in the manner customary by the terminal.

The 3 illustrates the treatment 3 an emergency situation. The end user activates the standby mode on the application of the smartphone K1 by entering a specific command 31 , (The standby mode is in 3 symbolized by a vertical dotted line.) In standby mode, the application detects the current location at short intervals (eg every minute or every 4 minutes, every 10 minutes, depending on the default configuration or the end user selectable configuration) and stores the current location Location information from (caching). In this way, the current location information is available for retrieval at any time. In one variant, it is possible to dispense with the activation of a standby mode if, based on the operating system (eg iOS) of the smartphone, it can be assumed that sufficient location information is always available.

If an emergency, as the end user feared or anticipated, will occur, it will issue a specific command 32 on the smartphone and triggers in this way an emergency alarm and thus the emergency treatment described below. For example, the command occurs 32 by pressing a specific button or activating a specific touch pad; the touch panel can z. B. be designed as an "emergency button" with a button-like graphics in a "SOS view" of the smartphone. To avoid false tripping, it may be provided that the key or the touch panel for a certain minimum period, eg. B. 2 s, are held and after releasing the button / touch panel the alerting process begins.

The smartphone generates due to the input of the command 32 a message 33 ("Alarm message"), which contains an identification of the end user and the cached location information and optionally further information (eg, data relating to the application version), and sends this message via the mobile network N1 to the server M1. For example, the data transmitted includes the following information: user name or other identification of the end user, a password, location information (eg in the form of geographical latitude and longitude) and an alarm number. The password serves to authenticate the access of the application to the server service of the application server. The access data (identification of the end user and password) are stored encrypted in the application and in every message sent to the application server - in particular when the alarm message is sent 33 - transmitted as part of the sent record; On the part of the application server these access data are used for checking the access authorization (authentication, but also checking against expiration of the contract period for the service use), and if the check should be negative, an error message is returned to the application of the terminal and the further treatment of the alarm message canceled. The alarm number identifies the alarm, for example to allow multiple alarms to be issued. The transmission of the alarm message 33 Preferably takes place via an established in the mobile network N1 Internet connection, where appropriate, instead of a single message, the transmission of the data can be done in several sub-messages. If an Internet connection is not available, the information can also be obtained by other means, eg. B. via short messages (SMS), are transmitted.

The server M1 receives the message 33 , recognizes this as an emergency-related alarm message. As a result, server M1 retrieves the emergency profile associated with the end user, e.g. B. by means of a data exchange 34 over an internet connection, whereby as identification for the profile those in the message 33 contained identification is used, and sends in a data exchange D2 the profile and associated location information and possibly other current information to at least one of the access server, in the example shown to the server S1. The server S1 stores this emergency information as an extended emergency profile and holds it ready for later queries. The profile data of the extended profile can be continuously updated or compared with currently available emergency location data.

At this point, if necessary, a verification of the emergency situation, for example by a call back to the terminal or waiting for a preset or configurable by the end user waiting time. If, within the waiting time, the end user should cancel the emergency alarm, for example, by another command 41 such as B. input of a PIN code, the terminal K1 would be a specific message 42 send to the server M1, which then another message 43 sent to the involved access server, in this case to the server S1. On the basis of these messages, the servers M1 and S1 would then reset the emergency and delete the prepared emergency profiles; so that the emergency profile is again stored only on the database server M2. On the other hand, the verification is positive - for example, the fact that the waiting time without a message 42 . 43 elapses - the emergency treatment is continued. In simple implementations, this verification can be omitted. Instead of such a verification or in addition to it can also immediately after the input of the command 32 by the end user before the message 33 is triggered, wait for a safety time. For example, the terminal K1 can start a countdown of 10 seconds. During this countdown, the end user can enter a PIN code. If before expiry of the safety time of z. B. 10 s the correct PIN code is entered, the alarming process is still canceled in the terminal K1, and the application switches back to sleep or standby mode. The PIN code can be freely set by the end user and is, for example, a four-digit numerical code. Instead of entering a PIN code could also be provided that another specific input can be used to cancel and reset the alarming process.

The emergency treatment, unless terminated by verification or cancellation as described above, will then continue to the control center L by triggering the alarm. This is done by a message 37 that contains an identifier that uniquely identifies the extended emergency profile that is stored on the server S1 and held there. At the same time, an "emergency ticket" is generated which assigns a unique number to the emergency situation and indicates within the system that an emergency treatment is in progress; the emergency ticket may be provided by the emergency server M or (as in 3 shown) of an associated auxiliary server S1 and is in 3 by a dotted line 5 symbolizes. On the part of the control center (more precisely, on the server) L runs a control center program, which carries out the data exchange with the other instances and is set up to the staff of the control center, the data, in particular the data of the emergency profile, to be displayed on the appropriate command of the staff and / or automatically (depending on the configuration). The control center L can now access the extended emergency profile and the data contained in it at any time - data exchange 39 - and, based on this data and information, take the necessary steps, as needed B. in correspondence with associated rescue workers R. The profile data are thus advantageously only by triggering the alarm (pressing the emergency button on the terminal) visible for the first time in one of the control center L. The control center can also, for example via the mobile network N1, come into contact with the end user via the terminal, z. B. using a speech connection initiated for this purpose 51 , At this point, if the end-user is reached in this way, the alerting process could also be canceled by the end-user, for example by giving the processor a password or PIN code. If desired, it may also be permitted that the rescue services R receive the call number of the terminal K1 so that they are in direct contact with the emergency person via the terminal K1 (eg by voice connection 52 ) can occur. In addition, a notification may be made to an emergency contact P (eg, a telephone of a contact who has been previously designated by the end user), for example via an SMS message or a call 53 ,

When the emergency situation is over, the emergency situation is reset from the control center L. Augrund this is in the Central L a message 61 ("Clearance message") generated and sent to the auxiliary server S1. This then deletes the prepared profile and reports this back to the server M1, z. B. by means of an all-clear message 62 , Because of this message 62 as well as a supplementary all-clear message 63 to the terminal K1 the emergency ticket is deleted or archived and reset the alarm status on all instances.

The archiving can for example be done on the database M2 in a separate archiving file in the processed emergency profiles or emergency tickets are stored.

In the illustrated process, the control center L only in the case of an incoming alarm access to the corresponding corresponding information stored on the server of each end user. Access to end-user-related data is only possible for the purpose of emergency processing and related billing modalities for entities outside the system, namely in particular the auxiliary servers S1, S2 and the control center L.

The emergency position is queried directly via the server and can then be displayed in the control center program. The display of the position of the end user or his terminal in the context of the control center program can, for. B. in the form of geo-coordinates and / or graphically on the screen of the clerk, for example, in a picture in a map done. This can be represented, for example, in the form of a simplified navigation system, by means of which the processor can, if desired, recognize where the terminal is located. In addition, provision can be made for an updated location to be sent from the mobile terminal to the application server M1 and / or the control center L at regular intervals after the emergency call has been triggered (eg by means of messages) 53 , with the sake of clarity in 3 only one message is shown), unless the location is aborted, for example by entering a PIN code by the end user. The incoming values are transmitted sporadically (time adjustable) after the alarm is triggered by the terminal and stored in the system, preferably in the extended emergency profile. If there are several positions in the system, these are linked together and can be used in a suitable way, eg. B. as a route, are reproduced. An appropriate image can be generated as needed and stored as an external file in the system, so when requested by external service providers, such. B. police or (private) security service, after approval by the processor, a transfer can be made in electronic form.

• • Anfordernde Stelle
• • Name, Vorname des Bearbeiters
• • E-Mail Adresse
• • Zeitstempel der Übergabe

In such a transfer, a corresponding entry with the associated information as evidence in the system on the server M2 deposited. The data logged here contain in particular:

• • Requesting body
• • Name, first name of the engineer
• • E-mail address
• • Timestamp of the transfer

The control center software also allows the clerk to see where the regional fire department, rescue services and police are located; this can be done graphically in a map and / or in the form of a stored directory, eg. B. with search function and ordered by distance, to be able to promptly request the correct help and to be able to coordinate the emergency time-critical. In addition, the staff has the opportunity to send the alarmed emergency services directly by integrated email function an alarm ticket with image display of the emergency site. Furthermore, the emergency contact who is to be alerted about the incident may be displayed as a record, as well as display any comment about the relationship of the emergency contact to the emergency person (eg, spouse, guardian, group leader, or the like). In addition, information on the duration of the contract, the tariff booked and, if applicable, the option to indicate that the emergency intervention network of public sector bodies will be strengthened by adding private security forces will be provided.

In a variant to that in 3 As shown, access to an emergency profile may occur without transmitting a copy of the profile to an access server; instead, the access may be arranged to be accessed by the control center L on the profile data held in the server M1 or M2, but only via an access server and to an extent permitted in the access server according to current emergency data. For example, the control center L accesses the profile via a server-client system, which contains a server program that runs on the relevant access server and an associated client program on the part of the control center. The server-client system only allows access to those profiles for which an emergency situation is active. This avoids copying the emergency profiles or data contained therein to the access servers, while ensuring that only those personal data that correlate to an emergency person in an emergency situation are shared.

In this variant, the data stock of the emergency server M contains records showing which of the end users and / or emergency profiles are in an emergency condition. After receiving the alert message 33 from an end user, a new record is generated in the emergency server M (possibly after verification as described above), which relates to this alarm case. Each access server continuously polls new records at short intervals. If an access server in a query 36 If a new record is detected, it generates a corresponding message 38 , which is sent to the control center and displayed in the assigned client by the control center L. The processor in the control center now receives an access right to all data of the emergency person, this access right continues until the end of the emergency situation and then reset again.

• a.) Während im Normalfall über die Applikation des Endgeräts per Knopfdruck ein Alarm und mit ihm die Ortung via Internet (3G, Hotspot, WLAN etc.) abgesetzt wird, schaltet die Applikation automatisch in einen SMS-Datenübertragungsmodus, wenn keine oder unzureichend Internetdienste zur Verfügung stehen, um ein Signal absetzen zu können. Die gestattet auch in geografisch schwierigen Lagen eine möglichst zuverlässige Erledigung der Alarmierung.
• b.) Ab dem Auslösen des Alarmes wird fortan in regelmäßigen Abständen eine aktuelle Ortungsposition an die Notruf- und Serviceleitstelle übertragen, um die Ortung möglichst genau zu machen und die Notfallperson auch dann, wenn sie sich weiterbewegt, leicht auffinden zu können.
• c.) Der Alarm kann nach Drücken des Notfallknopfes innerhalb eines bestimmten Zeitfensters durch den Endnutzer wieder deaktiviert werden, beispielsweise indem eine PIN eingegeben wird. In diesem Falle verlässt der Notruf das Gerät nicht.
• d.) Außerdem können weitere Zusatzmöglichkeiten, wie das Einschalten eines Taschenlampenlichts über die Applikation, vorgesehen sein, um im Notfall auf sich aufmerksam zu machen.
• e.) Automatische Videoauslösung: Nach Auslösen des Alarmknopfes zählt die Applikation des Endgeräts momentan einen Countdown von zehn Sekunden herunter, in denen der Alarm wie bereits beschrieben abgebrochen werden kann. Mit Knopfdruck gehen beide Kameras (Vorder- und Rückseite) des Smartphone automatisch an, es wird automatisch mit der Videoaufzeichnung begonnen. Dabei wird ist im besten Fall sowohl die Notfallperson, als auch die Situation zu sehen sein. Das Einschalten der Kameras ist von außen nicht sichtbar. Hauptvorteil ist, dass der Endnutzer nun mit dem Video auch eine Audioaufzeichnung zur Verfügung hat, sodass er – ohne das Anwählen und abwarten einer Sprechverbindung – sofort seine Situation kurz und knapp erörtern kann (Beispiel: „Überfall, U-Bahn Station Bergstrasse”). Die Aufzeichnung endet automatisch nach Ablauf der zehn Sekunden, wird komprimiert und direkt über den Server M1 im Profil des Nutzers bereitgestellt, bzw. es wird ein Link zu dem Datensatz des Videos mit dem Alarmeingang in der Notrufzentrale übersendet, sodass sich die Leitstelle sofort das Video ansehen kann.
• f.) Einbindung eines SMS-Moduls: Unterhalb des Notfallknopfes wird ein ”SMS” Button signalisiert, der es ermöglicht, einen frei formulierbaren Text als Bemerkung zu verfassen. Dieser wird ebenfalls automatisch mit dem Alarm gemeinsam übersandt und geht per SMS Schnittstelle auf dem Datenserver ein.
• g.) Sprachsteuerung: Die Applikation kann durch einen Sprachbefehl, z. B. „migardo”, auf dem Smartphone geöffnet und der Alarm durch das erneute Sprechen eines bestimmtes Codewortes, z. B. „Hilfe”, das standardisiert voreingestellt ist und/oder individualisiert eingesprochen werden kann, ausgelöst werden.
• h.) Steuerungsmechanismen: Über die Applikation und das Webportal (beides setzt auf dem gleichen Datensatz auf einem Server auf und ist durch ein persönliches Login erreichbar) können unterschiedliche Zusatzgeräte und Hardware zugeschaltet und verwaltet werden. Die Einbindung und Ansteuerung der Zusatzgeräte erfolgt über Bluetooth oder „Netzwerkcluster”/Clouds, die eine bestimmte Gruppe von Geräten bündeln und diese gezielt ansprechen und untereinander schalten können. Dies bezieht sich auf Armbanduhren, Notfallsender, Notfallhandys etc. Die Zusatzgeräte sind entweder über die Applikation angebunden, sodass diese gekoppelt benutzt werden (Beispiel: Das Smartphone mit der Applikation in der Handtasche ist in Reichweite, die Armbanduhr ist damit gekoppelt), oder es kann eine Einstellung im eigenen Profil genutzt werden, die es ermöglicht, die Zusatzgeräte separat und ohne die Applikation zu nutzen. In diesem Fall werden trotzdem die personenbezogenen Profildaten im Notfall vom Server abgerufen und in der Leitstelle signalisiert, da die Gerätekennungen vorab eindeutig mit einem einzigen Benutzerprofil abgestimmt und nur diesem zugeordnet werden.
• i.) Einbindung in automobile Systeme: Die Applikation und ihrem Verbund zugehörige Zusatzsysteme (Pkt. h) können zusätzlich in bestehende Multimedia- und Navigationssysteme in Autos eingebunden werden. Die Einbindung erfolgt vorzugsweise über Bluetooth. Alle notwenigen Daten des Fahrzeuges, die in Form der fahrzeugeigenen Daten und Notrufsysteme (Stichwort eCall) aufgezeichnet und abgefragt werden und im Bedarfsfall über das eigene Notrufsystem des Autos abgesetzt werden, werden ebenfalls über eine Schnittstelle im Notfall an die Notrufzentrale übermittelt. Das bedeutet, dass der Fahrer die Applikation entweder pro aktiv über sein Menüpanel im Wagen ausgelöst hat oder der Wagen in eine Unfallsituation geraten ist, in der das interne, im Wagen verbaute, System automatisch auslöst und technische Daten zum Unfallhergang aufzeichnet. Diese Daten werden dann ebenfalls an die Notrufzentrale zusammen mit den persönlichen Daten aus der Applikation abgesetzt.

Advantageous developments of the emergency system according to the invention are:

• a.) While normally via the application of the terminal by pressing a button alarm and with it the positioning via the Internet (3G, hotspot, WLAN, etc.) is discontinued, the application automatically switches to an SMS data transmission mode, if no or insufficient Internet services Available to be able to send a signal. This allows as reliable as possible completion of the alarm even in geographically difficult situations.
• b.) From the triggering of the alarm from now on a current location position is transmitted to the emergency call and service center in order to make the positioning as accurate as possible and the emergency person, even if they move on, can easily locate.
• c.) The alarm can be deactivated again by pressing the emergency button within a certain time window by the end user, for example by entering a PIN. In this case, the emergency call does not leave the device.
• d.) In addition, other additional options, such as turning on a flashlight on the application, be provided to attract attention in an emergency.
• e.) Automatic video triggering: After triggering the alarm button, the application of the terminal currently counts down a countdown of ten seconds during which the alarm can be aborted as described above. With the push of a button both cameras (front and back) of the smartphone will automatically turn on, it will automatically start with the video recording. In the best case, both the emergency person and the situation will be visible. Switching on the cameras is not visible from the outside. The main advantage is that the end user now also has an audio recording available with the video, so that he can immediately and briefly discuss his situation without having to dial and wait for a voice connection (example: "Raid, subway station Bergstrasse"). The recording ends automatically at the end of ten seconds, is compressed and delivered directly to the user's profile via server M1, or a link is sent to the record of the video with the alarm input in the emergency center so that the control room immediately receives the video can watch.
• f.) Integration of an SMS module: Below the emergency button an "SMS" button is signaled, which makes it possible to write a freely formable text as a comment. This is also sent automatically together with the alarm and is received via SMS interface on the data server.
• g.) Voice control: The application can be controlled by a voice command, eg. B. "migardo", opened on the smartphone and the alarm by re-speaking a certain codeword, z. B. "Help", which is preset by default and / or can be individualized, triggered.
• h.) Control mechanisms: Via the application and the web portal (both are based on the same data record on a server and can be reached by a personal login), different auxiliary devices and hardware can be connected and managed. The integration and controlling the additional devices via Bluetooth or "network cluster" / Clouds, which bundle a specific group of devices and address them specifically and can interconnect. This refers to wristwatches, emergency transmitters, emergency phones etc. The accessories are either connected via the application so that they are used in a coupled manner (example: the smartphone with the application in the handbag is within reach, the wristwatch is coupled with it), or it can a setting can be used in the own profile, which makes it possible to use the additional devices separately and without the application. In this case, nevertheless, the personal profile data are retrieved in an emergency from the server and signaled in the control center, since the device identifiers are previously agreed clearly with a single user profile and only assigned to this.
• i.) Integration in automotive systems: The application and its associated additional systems (item h) can also be integrated into existing multimedia and navigation systems in cars. The integration is preferably via Bluetooth. All the necessary data of the vehicle, which are recorded and interrogated in the form of the vehicle's own data and emergency call systems (keyword eCall) and, if necessary, sent via the car's own emergency call system, are also transmitted via an interface in an emergency to the emergency call center. This means that the driver has either triggered the application proactively via his menu panel in the car, or the car has fallen into an accident situation in which the internal system installed in the car automatically triggers and records technical data on the course of the accident. These data are then also sent to the emergency call center together with the personal data from the application.

The solution according to the invention affords a multiplicity of advantages over known emergency call systems and emergency services. For example, the following advantages are shown:
The mobile emergency system according to the invention includes a location determination by a plurality of services, in addition to a location by GPS with the otherwise available data and compensates for this for an accurate location determination. In particular, GPS, GSM and available Internet services (eg 3G, hotspots, WLAN) are compared. In this way, the end user od in buildings with high GPS impermeability or in garages. Like. An exact location can be largely secured.

Due to the use of a smartphone or other telecommunication means, a call can be made by the emergency call and service center after the alarm is triggered, advantageously via the same terminal, whereby the possibility of clarification of the situation can take place and / or "heard" into the situation. Nevertheless (as opposed to many emergency call services) a recall or the articulation of the emergency person is not required, as already comprehensive knowledge about the person in the emergency profile was deposited in advance; rather, in the event that the emergency person does not respond, this is assessed as confirmation of the emergency and the emergency treatment continues accordingly. The information that is created in the emergency profile can only be viewed, maintained and changed at any time by the emergency person via the application and / or by personnel (subject to confidentiality) of the application server M1 via a portal. The emergency call center has no knowledge of the concluded contracts or the stored sensitive information until the actual emergency occurs, ie. H. an emergency call is triggered. Only then is the data retrieved via a dedicated backend interface, which corresponds as a client to the server, and forwarded to the control center system of the emergency call center and displayed there. The data displayed in this way enables a targeted initiation of individually required rescue and / or relief measures, as information on pre-existing conditions, intolerances, medications or even current threats on the one hand affect the decision-making of the emergency call center to alert the right rescue workers and then these data to the forces so that they can already have the right supplies on arrival at the place of the accident and also know exactly who and what emergency situation they will encounter.

The emergence of emergency calls is preferably done in cooperation with an existing emergency call and service center, whose core business is the processing of incoming alerts. These can be private and independent. In addition, nationwide emergency care and / or alarm processing in the entire federal territory as well as through cooperation with security service providers can be guaranteed internationally. The end user can thus be completely independent of his place of residence; In particular, it enables the end user everywhere to have the possibility to get the right help and measures according to his profile at the push of a button. Security-related measures are also taken into account here and can be handled by quickly passing on the alert to security services and the police.

The emergency system according to the invention can provide "fallback solutions" in advantageous developments, on the basis of which, technically, the freedom of movement of the end user is also increased without impairing service utilization. For example, it can be provided that the application of the terminal automatically switches to an SMS mode in the event of a bad connection, so that even a minimal signal for issuing an emergency call is sufficient, while larger data volumes, such as the emergency profile data, do not have to be transmitted. In this case, for example, the message becomes 33 of the 3 in the form of an SMS and sent via a pre-configured number of a short message service center (SMSC) of known type; the SMSC receives the SMS and transmits the data thus obtained by means of SMPP ('Short Message Peer to Peer') in a known manner to the emergency server M. The SMS of this type includes z. B. only the location data and a coding to which the server responds and then passes the created record to the backend client in the emergency call center. Furthermore, the comparison of multiple data also makes it possible to locate in remote or difficult premises.

The application is a direct problem solution that is particularly suitable for the structures of public emergency services in Germany and Austria. These are currently relying on the establishment of a voice connection to obtain information on the emergency person and place. However, this is hardly possible in many emergency situations, especially since often no knowledge of the exact location is known (terrain, forest, etc.). Furthermore, the application according to the invention for speech-impaired people (and in particular the deaf) can be life-saving, since there is no practicable solution for this (because of the requirement of voice communication). Since the fire brigade and police can not legally or only with great difficulty initiate a location, the direct cooperation of an independent emergency call center (as used here) offers an immense advantage. In addition to the time advantage, the application also contributes to a considerable reduction of costs on the regulatory side, which would result from time-consuming search measures.

The mobile emergency system provides a prompt, immediate emergency processing by a simple command input, z. For example, at the push of a button, via an independent, internationally networked emergency call center, which can request and coordinate the right and individually required help from both public forces and from networks of private security, nationally and internationally due to the pre-stored profile data. This means that the emergency person, without having to provide information in the emergency situation or even articulate it (such as describing the location of the environment, the person, etc.), is given the correct assistance with a high time saving and in the right place , This helps prevent serious consequential damage and save lives.

Those skilled in the art will recognize that embodiments of the invention, particularly the apparatus and modules described in the embodiments or claims, may be implemented by computer hardware, computer software, or a combination of both, the computer software including a computer program having program code executable by a computer or microprocessor ,

Claims (20)

System for providing emergency-related data with a server device (M, M1), hereinafter referred to as "emergency server", and at least one terminal (K1), wherein the server device for communicating via a telecommunication network (N1), in particular mobile radio network, with the to the telecommunication network connected to at least one terminal (K1), wherein: - a terminal (K1) has a module to the part of an end user associated terminal (K1) of the telecommunications network, in particular mobile network, due to a specific input ( 32 ) on the terminal a first message ( 33 ) containing information identifying the end user, and preferably information regarding the current location of the terminal, to be generated and sent via the telecommunications network to the emergency server (M); wherein the emergency server comprises a module adapted to be serviced by the emergency server (M): (a) on the basis of the first message ( 33 ) Determining emergency information comprising an emergency profile assigned to the end user and information regarding the current location of the terminal and to make it available on a storage means (M2, S1, S2) accessible via a data network (N2); and the module is set up, then (b) at least one emergency message ( 37 . 38 ) containing information for access to the provided emergency information to be provided by the emergency server (M) and / or an auxiliary server (S1, S2) associated therewith and to at least one control center (L) of an emergency intervention service to initiate an intervention the end user of the terminal (K1). A system according to claim 1, comprising a module arranged to collect data entered by an end user-assigned terminal (K1) as data associated with the end user and to transmit them via the telecommunication network to the emergency server (M), the part of Emergency server, a module is provided, which is set up to configure a previously created, the end user associated emergency profile based on the data thus obtained. The system of claim 1 or 2, wherein a module of the emergency server is adapted to send the emergency information at least one of the emergency server (M) separate auxiliary server (S1, S2) and provide there for at least one control center (L) of an emergency intervention service. A system according to claim 1 or 2, comprising a module of the emergency server arranged to provide the emergency information from a storage means (M2) associated with the emergency server (M), the access to the emergency information by the control center (L) being exclusive via an auxiliary server (S1, S2) and is restricted to emergency information of such end users, for which an emergency state is due to an associated first message ( 5 ) is activated. System according to one of the preceding claims, comprising a module of the terminal which is set up by the terminal (K1) after the specific input ( 32 ) wait a predetermined time window, and if within the time window a second specific command ( 41 ), creating and sending the first message ( 33 ) or to recall an already sent first message. System according to one of the preceding claims, comprising a module of the terminal which is set up after the first message has been sent ( 33 ) repeatedly to determine the location of the terminal and thus to transmit determined location information to the emergency server (M) and / or the control center (L), and to update the location information contained in the emergency information on the basis of these messages. System according to one of the preceding claims, comprising a module of the control center (L) which is adapted to take from the emergency information a contact address (P) and to the contact address a message ( 53 ), in particular in the form of a telephone connection or short message concerning one of the first message ( 33 ) emergency situation. System according to one of the preceding claims, comprising a module of the control center (L), which is set up to contact selected emergency rescue forces (R) on the basis of the emergency information and to send information specific thereto for an emergency treatment if necessary. System according to one of the preceding claims, comprising a module of the control center (L) which is set up on the basis of the emergency message ( 37 . 38 ) to make an attempt to contact the terminal (K1), in particular via a telephone connection. System according to one of the preceding claims, comprising a module of the terminal (K1) which is set up, the first message ( 33 ) via a telephone or Internet connection, provided that there is sufficient connection performance over the telecommunications network (N1), otherwise the first message in the form of a message from a news service, eg. As a short message to create and send. Device for providing emergency-related data in the form of a terminal (K1) of a telecommunications network (N1), in particular a mobile network, wherein the terminal is assigned to an end user, the device comprising the following modules whose function is carried out at possibly separate times: - a module, in order to collect data entered on the terminal as data associated with the end user and to be transmitted via the telecommunication network (N1) to an emergency server (M) which is set up as a server device for communication via the telecommunication network with terminals connected to the telecommunication network (N01 , N02), whereby an emergency profile previously created by the emergency server and configured to the end user is configured; and - a module around due to a specific input ( 32 ) on the terminal (K1) a first message ( 33 ), which contains information identifying the end user and preferably information regarding the current location of the terminal, and to be transmitted via the telecommunication network to the emergency server (M1) in order to initiate an emergency intervention via the latter. Apparatus according to claim 11, comprising a module on the part of the terminal to (K1) after the specific input ( 32 ) wait a predetermined time window, and if within the time window a second specific command ( 41 ), creating and sending the first message ( 33 ) or to recall an already sent first message. Apparatus according to claim 11 or 12, in which the terminal (K1) has a module for, after the first message has been issued ( 33 ) repeatedly determine the location of the terminal and thus determined location information to the emergency server (M) and / or an associated control center (L) to transmit. Apparatus as claimed in claim 11, 12 or 13, wherein the terminal (K1) comprises a module for receiving the first message (K1). 33 ) via a telephone or Internet connection, if one Sufficient connection power through the telecommunications network (N1), otherwise the first message in the form of a message of a news service, eg. As a short message to create and send. Data carrier with data stored thereon or signal sequence representative of data transmission over the Internet, the data representing a computer program which, when executed by a terminal (K1) of a telecommunication network, enables this terminal as a device according to of claims 11 to 14 to operate. Server device (M1) for providing emergency-related data, hereinafter referred to as "emergency server", wherein the emergency server is connected to a telecommunication network (N1), preferably mobile radio network, and comprises: a module adapted to be based on one of a terminal (K1) of an end user of the emergency server, received by the emergency server first message ( 33 ) to cause the following modules to perform their function: (a) a module of the emergency server which, on the basis of the first message ( 33 ) Emergency information, which includes an end profile associated with the emergency profile and information regarding the current location of the terminal, determined and this on a data network (N2) accessible storage means (M2, S1, S2) provides; (b) a module of the emergency server or an auxiliary server (S1, S2) assigned to it, which has at least one emergency message ( 37 . 37 ' ) containing information for accessing the provided emergency information and sending at least one emergency message to a control center (L) of an emergency intervention service for initiating an intervention in favor of the end user of the terminal (K1). Server device according to claim 16, wherein the module is arranged to send the emergency information to at least one separate auxiliary server (S1, S2) and to provide it there for at least one control center (L) of an emergency intervention service. A server device according to claim 16, wherein the module is arranged to provide the emergency information on a storage means (M2) associated with the emergency server (M), access to the emergency information by the control center (L) being exclusively via an auxiliary server (S1, S2 ) and is restricted to emergency information of end users for whom an emergency state (due to an associated first message) 5 ) is activated. Data carrier with data stored thereon or signal sequence representative of data transmission over the Internet, the data representing a computer program which, when executed by a terminal (K1) of a telecommunication network, enables this terminal as a device according to of claims 16 to 18. Server device (M1) for providing emergency-related data, which is connected to a telecommunication network (N1), preferably a mobile radio network, and can be connected via this to terminals (K1) of the telecommunication network and which has at least one storage means (M2) on which a plurality of emergency profiles , which are each assigned to an end user of a terminal (K1) of the telecommunication network and contain data associated with the end user, wherein the server device (M1) is assigned at least one storage means (M2, S1, S2) accessible via a data network (N2), on the selected emergency profiles over the data network (N2) are accessible to third parties for a limited period of time.

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