DE202020004941U1 - System for position-related emergency call control and communication - Google Patents

Abstract

System for position-related emergency call control and communication, comprising a client, a control center and an emergency call communication server, characterized in that
a. an emergency call can be transmitted as an emergency call message from the client via the Internet and / or a cellular network to the emergency call communication server,
(i) wherein the emergency message comprises location data, personal data, audio data, image data, text data and / or video data
(ii) wherein the location data includes a geographic point
b. the emergency call message can be transmitted to the control center by the control center calling up the emergency call message from the emergency call communication server cyclically via an emergency call communication system and a query routine and / or forwarding the emergency call message to the control center
c. a cell ID transmitted with the emergency call message from the cellular network can be compared with the location data transmitted by the emergency call message for the purpose of checking for tampering
d. an administrative area of the control center is assigned, which is represented by geographical information in the form of one or more polygons, the polygons being stored as objects of a spatial geometry data type on a database server and a polygon can be determined which is related to the emergency message transmitted geographical point overlaps, so that the emergency message can be assigned to a control center.
e. the emergency call can be triggered by a person looking for an emergency call by operating a button on the client or an input is made via a voice control, with additional information being able to be brought in after the emergency call is triggered
f. the emergency call message can primarily be transmitted to the emergency call communication server via an Internet connection of the client and, if the client is not connected to the Internet, the emergency call message can be transmitted as an SMS
G. the image and video data included in the emergency message can be transmitted depending on the quality of an Internet connection and / or an energy status of a client's battery system.

Description

The invention relates to a system comprising at least one client, a control center and an emergency call communication server for position-related emergency call control and communication.

Background and prior art

Since the 1990s, emergency calls to the control centers of the rescue service, the fire brigades (112) and the police (110) have been processed via ISDN in the Federal Republic of Germany. Although this technology has proven itself, it lags behind compared to today's possibilities. Routing to the control centers is based on phone numbers, with the responsible control center being determined on the basis of the addresses assigned to it. Local area codes, postcodes, community codes or directly assigned phone numbers come into consideration as addresses. For all emergency calls from mobile devices, no direct transmission of the exact location data to the control centers is possible. The control centers can only determine the approximate location using radio cell location via the network operator, which can vary by up to 10 km in rural areas. Likewise, the control centers have not yet been able to accept, process and forward internet-based emergency calls. In addition to the control center equipment, the network-based routing, especially in administrative border areas, as well as the effort of number-based allocation to the responsible emergency call control center are currently problematic.

The currently prioritized procedures such as AML (Advanced Mobile Location) and the integration of the position data in the SIP header are not yet a comprehensive solution to the problems. In this case, only the position data and any additional information are transmitted, the reception of which can only be made possible by additional hardware. In border areas, network-based routing does not yet ensure a precise assignment to the control center. The current technologies, such as VolP, VoLTE and others, are currently developing in different directions, whereby the routing to the responsible control center has not yet been finally regulated.

Emergency calls from satellite telephones are currently processed via relay services such as satellite control centers, since the transfer point to the provider network does not allow any conclusions to be drawn about the location of the emergency call. Galileo provides a return channel as part of the SAR service. This makes it possible to communicate with those calling the emergency.

Solutions are known in which apps generally provide a permanently installed menu button display. In addition, it is not possible to transfer and process independent data sets from different software applications. The scope of the content of the order placed with the emergency services is also limited.

DE 10 2018 006 711 A1 describes a procedure and system for IP-based processes for emergency calls and services. These are supplemented by the arrangement of further modules and extensions of the functionalities.

Object of the invention

The object of the invention was thus to eliminate the disadvantages of the prior art and to provide all people, especially people with disabilities, foreign citizens and children, with a barrier-free app, client with app 2i, as well as clients with dynamic and stationary position data, adapted to their needs.

Summary of the invention

The object is achieved by the features of the independent claims. Advantageous embodiments of the invention are described in the dependent claims.

• a. ein Notruf als Notrufmeldung vom Client über Internet und/oder ein Mobilfunknetz an den Notrufkommunikationsserver übermittelbar ist,
  1. (i) wobei die Notrufmeldung Standortdaten, personenbezogene Daten, Audiodaten, Bilddaten, Textdaten und/oder Videodaten umfasst
  2. (ii) wobei die Standortdaten einen geographischen Punkt aufweisen
• b. die Notrufmeldung an die Leitstelle übermittelbar ist, wobei die Leitstelle die Notrufmeldung vom Notrufkommunikationsserver zyklisch über ein Notruf-Kommunikations-Systems und einer Abfrageroutine abruft und/oder die Notrufmeldung der Leitstelle zugeleitet wird
• c. eine mit der Notrufmeldung übermittelten Cell-ID aus dem Mobilfunknetz mit den durch die Notrufmeldung übermittelten Standortdaten zur Manipulationsprüfung abgleichbar ist
• d. ein administrativer Bereich der Leitstelle zugeordnet ist, welcher durch eine geographische Information in Form eines oder mehrerer Polygone dargestellt wird, wobei die Polygone als Objekte eines spatialen Geometrie-Datentyps auf einem Datenbankserver gespeichert vorliegen und ein Polygon ermittelbar ist, welches sich mit dem anhand der Notrufmeldung übermittelten geographischen Punkt überschneidet, sodass die Notrufmeldung einer Leitstelle zuordenbar ist.
• e. die Notrufmeldung durch einen Notrufsuchenden auslösbar ist, indem eine Schaltfläche des Clients bedient wird oder eine Eingabe über eine Sprachsteuerung erfolgt, wobei nach dem Auslösen der Notrufmeldung ergänzende Informationen einbringbar sind
• f. vorranging die Notrufmeldung an Notrufkommunikationsserver über eine Internetverbindung des Clients übermittelbar ist und bei einer fehlenden Internetverbindung des Clients die Notrufmeldung als SMS übermittelbar ist
• g. die in der Notrufmeldung umfassten Bild- und Videodaten abhängig von der Qualität einer Internetverbindung und/oder eines Energiezustandes eines dem Client Batteriesystems übertragbar sind.

In a preferred embodiment, the invention relates to a system for position-related emergency call control and communication, comprising a client, a control center and an emergency call communication server, characterized in that

• a. an emergency call can be transmitted as an emergency call message from the client via the Internet and / or a cellular network to the emergency call communication server,
  1. (i) wherein the emergency message comprises location data, personal data, audio data, image data, text data and / or video data
  2. (ii) wherein the location data includes a geographic point
• b. the emergency call message can be transmitted to the control center, the control center calling up the emergency call message from the emergency call communication server cyclically via an emergency call communication system and a query routine and / or the emergency call message being forwarded to the control center
• c. a cell ID transmitted with the emergency call message from the cellular network can be compared with the location data transmitted by the emergency call message for the purpose of checking for tampering
• d. an administrative area of the control center is assigned, which is represented by geographical information in the form of one or more polygons, the polygons as objects of a spatial geometry data type are stored on a database server and a polygon can be determined which overlaps the geographical point transmitted on the basis of the emergency message, so that the emergency message can be assigned to a control center.
• e. the emergency call can be triggered by an emergency call seeker by operating a button on the client or an input is made via a voice control, with additional information being able to be brought in after the emergency call is triggered
• f. the emergency call message can primarily be transmitted to the emergency call communication server via an Internet connection of the client and, if the client is not connected to the Internet, the emergency call message can be transmitted as an SMS
• G. the image and video data included in the emergency message can be transmitted depending on the quality of an Internet connection and / or an energy status of a client's battery system.

According to the invention, a client is preferably a terminal selected from the group comprising cell phones, smartphones, tablet PCs, laptops, navigation devices, landline phones, display / digital signage and information terminals / kiosk systems, satellite phones.

The transmission of the data in the system according to the invention is preferably carried out via the cellular network or the Internet, which is preferably also referred to as the mobile Internet. This is known to the person skilled in the art and describes the provision of an Internet connection or parts thereof (for example World Wide Web) on mobile devices such as, in particular, laptops, cell phones and tablets. Such a connection is preferably based on methods selected from the group comprising GPRS, EDGE, UMTS, LTE, WiMAX, LTE-Advance and / or 5G. Connections via WLAN and / or satellite access are also possible.

The data to be transmitted, for example an emergency message, can preferably be compressed as required - depending on the Internet connection and the battery status.

A control center (PSAP (Public Safety Answering Point) is preferably set up according to the invention to manage the operations of an assigned organization. It preferably receives information, evaluates it and coordinates the connected services, in particular in the context of public services of general interest there are control centers that receive emergency calls for fire fighting, the preservation or rescue of important material assets, for disaster control, in the medical and technical rescue service, to save human lives, in matters of public safety and order, and the rescue service, fire brigade, technical relief organization, police and other emergency services As a rule, they can be reached around the clock and are in contact with one another by telephone, radio and, in the context of the invention, particularly preferably also with data lines r provided help from the areas mentioned.

Each control center is preferably assigned an area of responsibility. This is usually of a geographical nature and can be represented, for example, by a district, a city, a federal state, a state, a region spanning national borders or a continent. The area of responsibility can be displayed as one or more polygons in a projection onto a two-dimensional surface, such as a map. A comparison between the location data of the emergency call seeker and polygons preferably leads to the responsibility of a control center.

In the context of the invention, location data are preferably information carriers which contain information on the geographical position of the person who triggered the emergency call. The location data can be obtained using a GPS signal, a cellular connection and / or a WLAN connection. Location data are also referred to as position data in this document.

• - für den Client eine Aktivierungs-SMS empfangbar ist und nach Aktivierung eines darin enthaltenen Weblinks eine Verbindung zur Leitstelle herstellbar ist
• - oder für den Client von der Leitstelle per Sprachkommunikation eine Webadresse und einen individuell generierten nummerischen oder alphanummerischen Code oder eine Wortreihe übermittelbar ist, die über einen Browser eingegeben werden kann und der Client dadurch mit dem der Leitstelle verbindbar ist.

In a further preferred embodiment, the system is characterized in that

• - An activation SMS can be received by the client and a connection to the control center can be established after activating a web link contained therein
• - Or a web address and an individually generated numeric or alphanumeric code or a series of words can be transmitted for the client from the control center via voice communication, which can be entered via a browser and the client can thereby be connected to the control center.

• - für den Client von der Leitstelle eine SMS erhaltbar ist und nach Aktivierung des in der SMS enthaltenen Weblinks, automatisch das Computerprogrammprodukt gestartet wird und eine Kommunikation mit der Leitstelle durchführbar ist.

In a further preferred embodiment, the system is characterized in that the client is designed as a terminal with a computer program product installed on it and:

• - An SMS can be obtained for the client from the control center and after activation of the web link contained in the SMS, the computer program product is automatically started and communication with the control center can be carried out.

In a further preferred embodiment, the system is characterized in that the activation code can only be used once and further attempts are blocked after the emergency call has ended.

In a further preferred embodiment, the system is characterized in that, after an emergency call, the legality of image and video recordings can be checked by an authorized body using the mobile phone number and the date of the emergency call and, if the mobile phone number and the emergency call date match, the exact time , the geographical position and the number of images and videos sent can be displayed, the authorized body being in data communication with the emergency communication server.

For the purposes of the invention, an authorized body can be, for example, the police, which is connected to the emergency communication server via a web portal or an app.

In a further preferred embodiment, the system is characterized in that AII-IP communication can be carried out in a two-stage process, with the emergency call message and a chat being called up cyclically by the control center in a first step via the emergency call communication server and, in a second optional step, preferably using the SIP protocol, voice and video via the emergency communication server.

The retrieval of the emergency message from the control center takes the form of an active query in that the control center cyclically sends a query to the emergency communication server for a new emergency message assigned to it, preferably every 5 seconds, more preferably every 2 seconds. The active interrogation of a control center leads to a particularly efficient method. If there is no query from a control center (for example due to a power failure in the control center), the emergency call is preferably assigned to a previously defined replacement control center by the method according to the invention after a waiting period of 10 seconds, for example.

In a further preferred embodiment, the system is characterized in that the text data or the chat included in an emergency message can be translated by a translation system. Such a translation system can be designed, for example, by means of a “machine translation” carried out using an algorithm, which is known to the person skilled in the art.

• - eine Notrufmeldung, für die keine zuständige Leitstelle ermittelbar ist, eine Standardleitstelle zuordenbar ist, die die weitere Bearbeitung des Notrufmeldung übernimmt,
• - eine Notrufmeldung, welche von der zuständigen Leitstelle nicht abrufbar oder nicht weiter verarbeitbar ist, ist nach einer Karenzzeit von bevorzugt 10 Sekunden einer zuvor definierten Ersatzleitstelle zuordenbar, die die weitere Bearbeitung der Notrufmeldung übernimmt.

In a further preferred embodiment, the system is characterized in that

• - an emergency call for which no responsible control center can be determined, a standard control center can be assigned that takes on the further processing of the emergency call,
• - An emergency call message that cannot be called up or processed further by the responsible control center can, after a waiting period of preferably 10 seconds, be assigned to a previously defined substitute control center that takes on the further processing of the emergency call message.

In a further preferred embodiment, the system is characterized in that a web link can be transmitted in the emergency call which provides access to a database server for location data with information on local contact persons and plans for properties, buildings, floors, etc.

In a further preferred embodiment, the system is characterized in that the emergency call message can be transmitted to the emergency call communication server using the SIP protocol and the position data integrated in a SIP header can be read out.

• - eines JSON-Datenobjekts oder;
• - von XML-Daten oder;
• - eines Datenobjekts einer sonstigen Skript-, Auszeichnungs- oder Programmiersprache oder;
• - einer bildbasierte Datei oder;
• - einer Zeichen- oder Signalfolge oder;
• - einem Minimal Set of Data

als Notrufmeldung für die Leitstellen bereitgestellt wird, wobei die Notrufmeldung mit einem Protokoll der Netzwerkkommunikation, bevorzugt mittels HTTP, SMTP,SIP, übertragen wird. Einer der großen Vorteile von JSON-Datenobjekten ist die Einfachheit der Implementierung und der Anwendung. Aufgrund des einfachen Aufbaus benötigt JSON-Datenobjekt bei der Anwendung nicht viele Ressourcen. So können umfangreiche Daten in einer annehmbaren Zeit ausgewertet werden. Das XML-Format vorteilhaft simpel an andere Systeme angebunden werden. Für die langfristige Dateiablage ist XML ebenso vorteilhaft geeignet und XML kann zudem simpel in andere Dateiformate gewandelt werden. Die Übertragung von Daten über Protokolle der Netzwerkkommunikation ermöglicht vorteilhaft eine Übertragung von großen Datenmengen, sodass dadurch die Liveübertragung von Video und detaillierte Fotofolgen ermöglicht werden. Weiterhin ermöglicht eine derartige Übertragung eine Steuerung aus der Ferne von Komponenten wie Kamera und/oder Mikrofon.In a further preferred embodiment, the system is characterized in that the emergency call message is in the form of

• - a JSON data object or;
• - of XML data or;
• - a data object of another script, markup or programming language or;
• - an image-based file or;
• - a sequence of characters or signals or;
• - a minimal set of data

is provided as an emergency call message for the control centers, the emergency call message being transmitted using a network communication protocol, preferably using HTTP, SMTP, SIP. One of the great advantages of JSON data objects is the simplicity of implementation and use. Due to its simple structure, the JSON data object does not require many resources when used. In this way, extensive data can be evaluated in a reasonable time. The XML format can be easily connected to other systems. XML is also suitable for long-term file storage and XML can also be easily converted into other file formats. The transmission of data via network communication protocols advantageously enables the transmission of large amounts of data, so that it enables the live transmission of video and detailed photo sequences. Furthermore, enables such a Remote control of components such as camera and / or microphone.

Detailed description of the invention

In the following, the invention is to be explained in more detail with reference to figures, without being restricted to these.

The invention is based on the task of providing all people, in particular people with disabilities, foreign citizens and children, with a barrier-free app that is adapted to their needs, client with app 2i , as well as to provide clients with dynamic and stationary position data. Voice emergency calls from client without app 2y , referred to as SmartConnect 9, are on the website of the emergency communication server 1 to provide a user-specific menu as a web app. In the event of danger at workplaces or in the private sector, from clients on nomadic ALL-IP connections, immediate and direct help at the responsible emergency call control centers 3rd to request.

Processing of emergency messages 6th in control centers 3rd and service centers, such as assistance centers 13th is designed without media discontinuity and forwarding via the operations control system 3b to the tablet PC, smartphone emergency services 12th as emergency information 8th enables.

The technical solution includes, on the one hand, the arrangement of clients with an app 2i , Clients without an app 2y , Cellular phones 2k , Landline phones 2I and satellite phones 2s which with an emergency communication server 1 or the PBX 2o a control center 3rd are connectable.

On the other hand, the arrangement consists of the web clients with the emergency call communication system 3a and control system 3b the control centers 3rd and PC of the command and control team 5 , the tablet PC, smartphone emergency services 12th as well as the assistant positions 13th all with each other through the emergency communication server 1 are connectable.

The emergency communication server 1 consists of an arrangement of different server units for authentication, authentication server 1x , for applications, application servers 1a , for communication via the Voice over IP telephone system 4th , for databases, database servers 1b , Database server locations 1c and SMS gateway 1y , which can be connected to each other centrally and decentrally, see also 1 .

User registration is required as part of the installation of the app.

A connection from the client to App 2i to the authentication server 1x produced, which preferably ensures the user identification by mobile phone number or authentication token (Mobile Connect), or the combination of user name and password. For clients with dual SIM cards, both mobile phone numbers must be registered. According to the invention, the buttons of the clients with App 2i and web app for clients without an app 2y with an event selection as text and / or graphics / pictograms arranged in color. The app menus are preferably preconfigured and assigned in the "Standard", "Deaf", "Blind", "Child", "First Aider" and others versions. When the emergency call is active, the control centers 3rd via the web client emergency call communication system 3a a voice or video communication, chat, voice, video 4a , with the client with app 2i , and the buttons "Camera" and "Video" are displayed, which save photos, series images or videos from the emergency call location, whereby the image / video resolution depends on the quality of the mobile Internet connection and the battery level of the client with app 2i is controlled. In order to check the legality of image and video recordings during emergency calls, an authorized body, such as the police, can be connected to the emergency communication server via a web portal or an app 1 Carry out a query based on the cell phone number and the date of the emergency call. If the mobile phone number and the emergency call date match, the exact time, the geographical position and the number of images and videos sent are displayed.

The menu execution and the positioning of a defined number of buttons on the clients with the app 2i are arranged in a grid. Self-configurable event buttons with pre-saved additional information can be activated by the user. The defined and individual buttons can be sorted or configured in the app settings menu. The settings menu enables the entry of ICE data -In Case of Emergency-, whereby a photo of the medication plan can be integrated. The data of one or more vehicles, including their special features, can also be entered. After an emergency call has been triggered, a selection is made in the query menu as to whether and in which vehicle one is located. This data enables the fire brigade to obtain information in advance in the event of a traffic accident or an operation, which is particularly important for electric vehicles. Regional and country-specific features are preconfigured and are automatically adjusted based on the position data. For this purpose, the position data is recorded dynamically with the connectable / activated satellite and / or WLAN module of the corresponding end device.

Triggering an emergency call from the client with the app 2i takes place in two variants. If a button in the menu is pressed briefly, you will be asked to confirm or cancel the emergency call. If a button in the menu is pressed for longer, for example 2 seconds, the emergency call is triggered immediately. When the emergency call is triggered, a category assigned to the button is automatically created with the corresponding data record 7th which generates the user data, the cell phone number, the network operator including cell phone cell ID 18th , the mobile network code "mnc" of the network operator, the selected emergency event, the position data as well as ICE data, the battery level and the quality of the mobile Internet connection. This record 7th is from the terminal device which is connected to the emergency communication server 1 , which can be connected via the cellular network and the Internet. In the meantime, until the control center reports 3rd , a selection menu arranged in front of the emergency call menu is displayed, which provides a selection of queries for additional information on the emergency call. The additional information on the emergency call, as well as changes in position data, battery level, quality of the mobile Internet connection and other photos or videos, are cyclically transferred to the emergency communication server 1 transmitted. In addition, the emergency call is triggered by another event, such as voice control of the client with the app 2i , or by one with the client with the app 2i connectable sensor 2m enables.

Emergency calls 110, 112 2n are made by the control center 3rd via the emergency communication system 3a using SmartConnect 9 to a client without an app 2y to the emergency communication system 3a directed where a web app provides a menu, see also 2 . Due to the increasing number of information systems such as display / digital signage that have been installed in recent years 21 and information terminal / kiosk system 22nd These are used in addition to the sending of emergency calls and as smoke and carbon monoxide alarms with optical signals 25th used. For this purpose, display / digital signage 21 and information terminal / kiosk system 22nd additional release devices and hands-free devices, webcams 23 as well as smoke and carbon monoxide alarms with optical signals 25th and an integrated control unit 26th arranged, see also 4th . With the release devices and hands-free devices 24 , Control unit 26th , the category of the emergency call can be selected via a selection via touch display or individual buttons or voice control and communication with the control center takes place. When an emergency call is triggered, the category and location data of the display / digital signage 21 and information terminal / kiosk system 22nd , which in the control unit 26th are saved, as well as the images from the automatically activated webcams 23 and chat, voice, video 4a as a data set 7th to the emergency communication server 1 transfer.

The record 7th is together with other transmitted information, photos and videos in the emergency communication server 1 cached and is available for retrieval by the control center 3rd ready. Records 7th for which there is no responsible control center 3rd can be determined, are assigned to a standard control center, which is responsible for the further processing of the data record 7th takes over. Records 7th by the responsible control center 3rd cannot be called up or processed further, after a waiting period of 10 seconds, for example, they are assigned to a previously defined substitute control center, which is responsible for the further processing of the data record 7th takes over. The authorized web clients with the emergency call communication system 3a the control centers 3rd going through the Internet with the emergency communication server 1 are connectable, call the data records assigned to them 7th , which were determined on the basis of their geographically assigned areas, preferably polygons of the districts. Alternatively, applications that are adapted to the respective operating system can take over the functions of the web clients. The administrative area assigned to a control center is represented by geographical information in the form of a polygon and in a connectable GIS database, database server 1b , saved. The polygons are stored as objects of a spatial geometry data type in the connectable GIS database, database server 1b stored, using the table column of the database, database server 1b , in which the polygons are stored, a spatial index is created. When determining the polygon associated with a geographical point, the polygon column in the database becomes the database server 1b , located polygon table, which determines the polygon with which the geographical point intersects.

On the recipient side, especially at the emergency control centers with control center stations 3rd , the provision for these takes place in the pull process. The present emergency message is thus generated through a cyclical query routine 6th and their category for the corresponding control center area 3 and from the calling control center location, emergency call communication system 3a , retrieved and displayed.

An automatic task distribution -AAV- assigns the individual web clients to the emergency call communication system 3a the control centers 3rd the data records according to a specified sequence 7th to. This is done in the emergency communication server 1 the available dispatcher in the target control center, control center 3rd , selected who has not handled an emergency call for the longest time or who is best suited due to a special qualification.

The receipt and processing of the data sets 7th by the authorized web client takes place via the in the emergency call communication system 3a arranged function menu, which selection functions, such as text editing, copying, pasting, SmartConnect 9 with arrangement of the categories of the emergency caller groups accordingly 1 , Recipient selection control centers 3rd and tablet PC emergency services 12th with the placing of orders to the emergency services as well as the connectable communication with the clients with the app 2i and the clients without an app 2y , between the control centers 3rd and assistant positions 13th provides. Communication with the clients with the app 2i and the clients without an app 2y takes place via the connectable emergency communication server 1 via chat, voice, video 4a , as well as animated pictograms that are designed for children and also speech and hearing impaired people. If necessary, the chat is automatically translated into the respective language of the participant.

The ones in the emergency communication system 3a from the data set 7th generated emergency message 6th is, if necessary, in a dialogue via chat or voice communication with the clients with the app 2i and clients without an app 2y added.

This arrangement uses AII-IP for communication in a two-stage process, with the data record in a first step 7th the emergency message 6th and the chat via the data link connected via the emergency communication server 1 , can be called up cyclically and in a second step, preferably using SIP protocol, voice and video 4a via the emergency communication server 1 be transmitted. For applications with no connection to the emergency communication server 1 the voice connection from the control center via the in the emergency message 6th transmitted mobile phone number of the client with the app 2i produced. If there is no internet connection on the client with app 2i becomes the emergency message 6th with the record 7th as SMS 10 , preferably formatted machine-readable as JSON, list or array, to the SMS gateway 1y of the emergency communication server 1 transmitted and through this for retrieval by the control centers 3rd kept ready. In this case, further communication via chat also takes place via the SMS gateway 1y , with information on the client side via SMS 10 and on the side of the control centers 3rd via one in the emergency communication system 3a integrated chat system. When using SmartConnect 9, the SMS 10 via the same mobile network operator directly to the client with app without delay 2i transfer.

Satellite telephones 2s are supplemented with a software application that ensures the transmission of position data. When an emergency call is triggered, an emergency call message is sent 6th over the communication stellit 14th to the satellite control center 15th transmitted. This is used for authentication and routing 11 to the locally responsible emergency communication server 1 for calling up the emergency message 6th from the responsible emergency call center 3rd - 1 .

Mobile voice emergency calls 2n are currently to the responsible control center 3rd via an emergency call central server 16 routed using the official municipality key (AGS-N) - 2 . The assignment of the trigger area 2 takes place on the basis of the position data of the Cell-ID 18th the cellular cell.

The application of the official municipality key is waived in the present solution. By eliminating the official community key and direct assignment of an emergency call 2n based on the cell ID 18th The determined position data is the emergency call from clients without apps 2y , Cell phones 2k and landline phones 2l as a data set 7th to the emergency communication server 1 for determining the associated polygon for retrieval from the responsible control center 3rd transmitted. Voice communication, language 4a takes place via the Voice over IP telephone system 4th with the headset for Voice over IP 4b of the emergency communication system 3a . The advantage is that the official municipality key (AGS-N) is subject to a relatively high frequency of changes and the responsibilities for the control centers or emergency call centers 3rd also have to be adapted, with the use of polygons representing national borders almost no changes or adaptations to be made.

Another method is to determine the position data from the for the clients 2l Residential business address saved in the telephone number plan 20th in front of this, regardless of the transfer point to the provider network, as an emergency message 6th via the emergency communication server 1 to generate.

Clients without an app 2y , Mobile 2k , Landline phone 2l and others with in the SIP header 1g Integrated position data and other information become the emergency communication server 1 where directed from this record 7th an emergency message 6th is generated and via the emergency communication system 3a the control center 3rd is communicated 1 . This means that there is no longer any emergency calls to the PBX 2o must be routed and thus a uniform emergency call acceptance and processing with the emergency call communication system 3a can occur and failures of control centers 3rd through a substitute control point 3rd be compensated for at short notice. Further processing of emergency calls from clients without apps 2y takes place via the SmartConnect 9 method. The advantage of this method is the direct routing to the responsible person using position data Control center and uniform processing in the emergency communication system 3a the control centers 3rd and the forwarding to the tablet PC, smartphone emergency services 12th . Should be another control center 3rd can be responsible using the cell ID 18th determined emergency call location 2 automated for forwarding the emergency message 6th respectively. For those in the emergency communication system 3a displayed emergency message 6th and the separately arranged operations control system 3b a connectable interface is used to transfer the data records from different software applications that are independent of each other. This is done by a one-click transfer 3c . The emergency call communication system enables this 3a the copying function of individual data, preferably a predefined data set 7th the emergency message 6th , to the clipboard of the operating system. A program running on the operating system cyclically queries the contents of the clipboard and, if one is recognized, it is carried out by the emergency call communication system 3a copied data record, an insert function, which the data structurally appropriate into the insert form 6a of the operational control system 3b enters. The input mask of the application form is thereby used 6a activated in the foreground and the individual input fields with a virtual keyboard entry based on the data record 7th the emergency message 6th filled out and thus included in the operations control system 3b adopted, whereby the geographic coordinates are inserted in the preferred format.

This arrangement enables the emergency calls to be processed 2n and a malicious code-free transfer of textual information by means of a clipboard-based interface one-click transfer 3c between different software applications of the control centers 3rd . Emergency calls 2n via the emergency numbers 110 and 112 from clients without an app 2y , Cellular phones 2k as well as landline telephones 2l , are in the insert form 6a of the operational control system 3b recorded and processed.

In addition, the emergency call communication system is via the web client 3a , the control centers 3rd an activation SMS with the assigned function SmartConnect 9 10 to the mobile phone number of the client without the app 2y if the cellular network has been selected beforehand. The activation SMS 10 Contains brief information and a web link with an activation code to the connectable web client of the emergency call communication system 3a . After opening or activating the web link, the web client on the smartphone becomes client without an app 2y started. If they have a connectable / activated satellite or WLAN module, the position data are transmitted via the connectable emergency communication server 1 and all other data as an emergency message 6th in the emergency communication system 3a the control center 3rd displayed and further processed.

In addition to the transmission of the exact position data, images and videos can be transmitted via a menu selection. If the person calling is speech or hearing impaired, information can be communicated to the control center through graphic menus and a chat system 3rd be replaced. An integrated map view shows the in the smartphone client without an app 2y connectable position sensor 2m determined, current location.

Regardless of the location transmission, all other communication and data transmission functions are not impaired and can be used to their full extent. At the same time, a position query is made, which can be connected via the AML server, national AML endpoint 17th , with this data in the emergency communication system 3a be taken over.

Another possible embodiment provides that the end of the emergency call receives a web address and an individually generated numeric or alphanumeric code, such as "123blume", or a series of words, such as "tree", "hand", "mountain", which he or she receives via voice communication via the smartphone browser and thereby with the emergency communication system 3a the control center 3rd is connectable. In the case of a series of words as access restriction, the emergency caller must enter the individual words in the correct order in separate fields. The code or the word series are only valid for a short time and expire immediately after they have been used.

The comparison of the emergency message 6th transmitted Cell-ID 18th from the cellular network with the emergency message 6th transmitted position data is carried out to check for tampering.

Should by receiving the exact position data through the emergency communication server 1 another responsible control center 3rd are determined, this is used as the forwarding destination for the emergency message 6th in the web client of the emergency call communication system 3a displayed. If this forwarding suggestion is accepted, the emergency message will be sent 6th , through the connectable emergency communication server 1 , the responsible control center 3rd assigned and made available for retrieval.

For security reasons, the activation code is in the SMS web link 10 or verbally transmitted only once and blocks further attempts after the emergency call has ended. This is indicated in a message window and a note on installing the app, client with app 2i displayed. For clients with app 2i by the control center 3rd an activation SMS via SmartConnect 9 10 received, is, after activation of the contained web link, automatically the app client with app 2i started and connected. The app, client with app 2i then takes over communication with the control center 3rd and transmits the previously saved ICE data as a data set 7th . Alternatively, clients without an app 2y your relevant ICE data via a web portal, which can be connected to the emergency communication server 1 , save which in the event of an emergency call 2n with SmartConnect 9 in the data record 7th inserted. For clients with app 2i and clients without an app 2y who use a different language in the chat system, there is an automatic translation into the respective language between the chat participants. Voice emergency calls, emergency calls 2n and voice emergency calls, AML112 19, from clients without an app 2y to the emergency number 112 will be from the National AML endpoint 17th retrieved and from the emergency communication system 3a within the emergency message 6th further edited. Voice emergency calls, emergency calls 2n , from clients without an app 2y showing their location and other information in the SIP header 1g are transmitted by the Voice over IP telephone system 4th assumed the information from the SIP header 1g read out and from the emergency communication system 3a within the emergency message 6th can be further processed.

If the emergency call is active, SmartConnect 9 is through the control centers 3rd via the emergency communication system 3a a communication language, video 4a with the client with app 2i , or client without an app 2y possible, whereby the call acceptance at the client with app 2i takes place automatically. The automatic call acceptance is in the app settings menu of the client with app 2i can be deactivated.

To support the control centers 3rd and the control of operations 5 are assistance centers for handling emergency calls and to support the emergency services with on-site care 13th arranged as services in the system so that they can be accessed by the control centers 3rd connectable, in voice and video conferences, voice, video 4a can be included. The assistant positions 13th are preferably staffed with sign language interpreters, resuscitation supporters, foreign language interpreters and emergency telemedicines.

Is a collaboration with other control centers 3rd or the delivery of the emergency message 6th to another control center 6th required, the emergency message 6th as a data set 7th by selecting the recipient via the emergency communication server 1 forwarded and, if necessary, an audio or video conference, voice, video 4a started.

The one through the control centers 3rd Content-supplemented emergency message 6th is sent to the control unit 5 for forwarding to the tablet PC emergency services 12th as emergency information 8th , connectable via the emergency communication server 1 or internal networks of the control centers 3rd or control of operations 5 , transmitted. In preparation, the emergency services are given their own access to the emergency communication system 3a . There is from the control center 3rd the emergency information 8th saved with appropriate access rights for the assigned emergency services. The emergency services are through the mission order 6b informs and call the emergency information 8th via tablet PC, smartphone 12th from. They supplement the emergency call information 8th and send them via internal allocation in the emergency communication system 3a or web link or email to the responsible medical facility.

With a specially provided app on the tablet PC, smartphone emergency services 12th the functions for mission processing and documentation are provided, with additional photos or videos, free text information, information on the person calling the emergency, medication administered, treatments carried out and other mission-relevant information being entered or recorded and as a data record 7th for emergency notification 6th as well as emergency information 8th via the connectable emergency communication server 1 can be saved.

The leadership of the emergency services through the control of operations 5 takes place on the basis of the assignment 6b and the emergency information 8th as well as chat, voice and video communication 4a . Further information and media can also be obtained from the command and control team in the course of the mission 5 the emergency information 8th to be added. The position tracking of the emergency callers and the emergency services is ensured until the end of the mission.

Authorized first aiders are sent via a client with an app 2i through the control of operations 5 , preferably automatically, for a specified radius, by means of an emergency call 6th , connectable via the emergency communication server 1 , notified. For this purpose, first aiders with a vehicle are given the right to use the rescue alley, for example on motorways with optical signals arranged on the vehicle, preferably with yellow light, in order to reach the scene of the accident in front of the rescue services.

Based on the AML function already integrated in the Android and iOS operating systems, a complete integration of an application for emergency calls based on the client with app is possible 2i envisaged in all existing and future operating systems. This eliminates the need for individual downloads and installations. The emergency call procedure is thus already through the device-based position determination with transmission of the data record 7th and voice, video 4a to the emergency communication server 1 for communication with the emergency call communication system 3a the control center 3rd available, where the user identification preferably takes place via mobile phone number -Mobile Connect-.

The application menu is provided in the language and country-specific features based on the mobile network provider and can be configured by the user.

• - dass der einem Empfänger zugeordnete, vorzugsweise administrative Bereich, wie Landkreis, durch eine geographische Information in Form eines Polygons dargestellt und in einer Datenbank, Datenbankserver (1b), gespeichert wird,
• - dass Menü-Schaltflächen der Client mit App (2i) und Client ohne App (2j) mit Web App mit einer Ereignisauswahl als Text- und / oder Grafik / Piktogramme konfiguriert sind,
• - dass Clients mit App (2i), Clients ohne App (2j), Mobilfunk Handys (2k), Festnetztelefone (2l), Display / Digital Signage (21) und Infoterminal / Kiosksysteme (22), Satellitentelefone (2s) sowie Clients ohne App (2j) über SmartConnect (9) mit einem Notrufkommunikationsserver (1) bzw. TK-Anlagen (2o, 4) mit Leitstellen (3) verbindbar sind,
• - dass Webclients eines Notruf-Kommunikations-System (3a) durch eine zyklische Abfrageroutine die vorliegenden Notrufmeldungen (6) vom Notrufkommunikationsserver (1) abrufen,
• - dass ein Abgleich der durch die Notrufmeldung (6) übermittelten Cell-ID (18) aus dem Mobilfunknetz mit den durch die Notrufmeldung (6) übermittelten Positionsdaten zur Manipulationsprüfung durchgeführt wird,
• - dass durch die Ein-Klick-Übertragung (3c) Datensätze (7) zwischen dem Webclient Notruf-Kommunikations-System (3a) und dem Einsatzleitsystem (3b) der Leitstellen (3) ausgetauscht werden und dass die Einsatzlenkung (5), Ersthelfer mittels Client mit App (2i), die Tablet PC, Smartphone der Einsatzkräfte (12) sowie die Assistenzstellen (13), der Zentrale Leitplatz für Funktionsüberwachung (1d) ebenfalls über den Notrufkommunikationsserver (1) verbunden sind,
• - dass Notrufe (2n) aus nomadischen Unternehmensnetzen nicht ins Telefonnetz geroutet, sondern die Datensätze (7) inkl. des hinterlegten Standortes an den Notrufkommunikationsserver (1) übermittelt und von den einzelnen Webclients des Notruf-Kommunikations-Systems (3a) der Leitstellen (3), verbindbar mit dem Datenbankserver (1b), Notrufkommunikationsserver (1), im Pull-Verfahren abgerufen werden,
• - dass die Informationen zum Standort des Notrufes an einen verbindbaren Server eines externen Dienstes übermittelt werden,
• - dass im Rahmen der Installation der App des Clients (2i) eine Nutzer Registrierung über eine Verbindung vom Client mit App (2i) zum Notrufkommunikationsserver (1) mit Authentifizierungsfunktion (1x) herstellbar ist, die vorzugsweise die Nutzer-Identifikation per Mobilfunknummer -Mobile Connect-, oder per Kombination aus Benutzername und Passwort bzw. Token, sicherstellt und für Clients mit Dual SIM-Karten die Registrierung für beide Mobilfunknummern sichert,
• - dass die Menü-Schaltflächen, Client mit App (2i) mit einer Ereignisauswahl als Text- und/oder Grafik/Piktogramme farblich gekennzeichnet, sowie in der Ausführung z.B. „Standard“, „Gehörlos“, „Ersthelfer“, „Blind“, „Kind“ und andere vorkonfiguriert sind,
• - dass mittels angeordneter Schaltfläche „Kamera“, oder mehrerer Schaltflächen, Fotos oder Videos vom Notruf-Ort übertragbar sind,
• - dass das Auslösen eines Notrufes in zwei Varianten erfolgt, wobei erstens eine im Menü angeordnete Schaltfläche nach kurzzeitiger Betätigung, eine Abfrage zur Bestätigung bzw. Abbruch des Notrufes auslöst und dass zweitens die im Menü angeordnete Schaltfläche oder die komplette Bildschirmfläche, die länger, als bspw. 2 Sekunden, betätigt wird, den Notruf sofort auslöst,
• - dass durch einen angeordneten Sensor (2m) bzw. durch Sprachsteuerung des Clients mit App (2i) die Auslösung eines automatischen Notrufes aktivierbar ist,
• - dass in der Zwischenzeit, von der Auslösung eines Notrufs bis zur Meldung der Leitstelle (3), ein vor dem App-Menü angeordnetes Auswahlmenü angezeigt wird, welches eine Auswahl von Abfragen zu ergänzenden Informationen zur Notrufmeldung (6) bereitstellt und diese wie auch Änderungen der Positionsdaten, Akkustand, Qualität der mobilen Internetverbindung und weitere Fotos oder Videos, zyklisch oder durch ein Ereignis aktiviert an den Notrufkommunikationsserver (1) übermittelt,
• - dass bei der Übertragung von Fotos und Videos die Bild-/Videoauflösung in Abhängigkeit von der Qualität der mobilen Internetverbindung und/oder des Akkustands der Clients mit App (2i) und der Clients ohne App (2j) gesteuert wird,
• - dass Clients ohne App (2j) von der Leitstelle (3) über SmartConnect (9) eine Aktivierungs-SMS (10) erhalten und nach Aktivierung des darin enthaltenen Weblinks eine Verbindung zum Notruf-Kommunikations-System (3a) hergestellt wird und dass über eine Menüauswahl Bilder und Videos, auch Videotelefonie, übertragen werden, durch grafische Menüs und einem Chatsystem Informationen zwischen sprach- oder hörgeschädigten Notrufenden mit der Leitstelle ausgetauscht werden und eine integrierte Kartenansicht den aktuellen Standort anzeigt,
• - dass Clients ohne App (2j) von der Leitstelle (3) per Sprachkommunikation eine Webadresse und einen individuell generierten nummerischen oder alphanummerischen Code oder eine Wortreihe genannt bekommen, die über den Smartphone-Browser eingegeben werden und sie dadurch mit dem Notruf-Kommunikations-System (3a) der Leitstelle (3) verbindbar sind,
• - dass der Aktivierungs-Code im Weblink der SMS (10), oder verbal übermittelt, nur einmalig nutzbar ist und weitere Versuche nach Beendigung des Notrufeinsatzes blockiert werden, wobei in einem Meldefenster darauf hingewiesen wird und ein Hinweis zur Installation der App (2i) angezeigt wird,
• - dass nach dem Erhalt der genauen Positionsdaten über SmartConnect eine Ermittlung der zuständigen Leitstelle (3) stattfindet und, bei einer Abweichung zur aktuellen Leitstelle (3), die neu ermittelte Leitstelle (3) als Weiterleitungsziel für die Notrufmeldung (6) im Webclient des Notruf-Kommunikations-Systems (3a) angezeigt wird und nach Bestätigung zur Zuweisung des Notrufs zur zuständigen Leitstelle (3) durch den Notrufkommunikationsserver (1) führt, welcher diese zum Abruf bereitstellt,
• - dass bei Clients mit App (2i) und Clients ohne App (2j) nach erfolgtem Notruf die Rechtmäßigkeit von Bild- und Videoaufnahmen durch eine autorisierte Stelle, wie z.B. Polizei, über ein Webportal oder eine App, verbindbar mit dem Notrufkommunikationsserver (1), anhand der Mobilfunknummer und dem Datum des Notrufs (6), überprüft werden kann und dabei, bei Übereinstimmung von Mobilfunknummer und Notruf-Datum, der genaue Zeitpunkt, die geografische Position sowie die Anzahl der gesandten Bilder und Videos angezeigt wird,
• - dass bei Clients mit App (2i), die von der Leitstelle (3) über SmartConnect (9) eine SMS (10) erhalten, nach Aktivierung des in der SMS (10) enthaltenen Weblinks, automatisch die App (2i) gestartet wird und die Kommunikation mit der Leitstelle (3) übernimmt und die zuvor gespeicherten ICE Daten als Datensatz (7) übermittelt,
• - dass bei Clients ohne App (2j) relevante ICE Daten über ein verbindbares Webportal im Notrufkommunikationsserver (1) gespeichert werden können, welche im Falle eines Notrufs (6) mit SmartConnect (9) in den Datensatz (7) eingefügt werden,
• - dass bei Clients mit App (2i) und Clients ohne App (2j), welche im Chatsystem eine andere Sprache verwenden, eine automatische Übersetzung in die jeweilige Sprache erfolgt,
• - dass die Positionsdaten der Clients mit App (2i) und Clients ohne App (2j) und die ausgewählte Kategorie während des Notrufes (6), der Notrufbearbeitung bis zur Beendigung des Notrufeinsatzes zyklisch übertragbar sind,
• - dass der Datensatz (7) im Notrufkommunikationsserver (1) zwischengespeichert wird und zum Abruf durch die autorisierten Webclients oder entsprechende Anwendungen mit dem Notruf-Kommunikations-System (3a) der Leitstellen (3), die über das Internet mit dem Notrufkommunikationsserver (1) verbindbar sind, bereitgestellt wird, wobei der Datensatz (7) anhand der geografisch zugeordneten Bereiche, Polygone, der Leitstellen (3) bereitgestellt wird,
• - dass die Polygone als Objekte eines spatialen Geometrie-Datentyps in einer Tabellenspalte der Datenbank, Datenbankserver (1b), gespeichert werden, und dass über diese Polygonspalte ein spatialer Index erstellt wird, wobei bei der Ermittlung des zugehörigen Polygons zu einem geografischen Punkt, aus der Polygonspalte, der in der Datenbank, Datenbankserver (1 b) befindlichen Polygontabelle, das Polygon ermittelt wird, mit welchem sich der geografischen Punkt überschneidet,
• - dass die zugehörigen Datensätze (7) von den einzelnen Webclients des Notruf-Kommunikations-Systems (3a) der Leitstellen (3), verbindbar mit der Datenbank, Datenbankserver (1b), Notrufkommunikationsserver (1), im Pull-Verfahren abgerufen werden,
• - dass eine Automatische Aufgaben Verteilung -AAV- den einzelnen Webclients des Notruf-Kommunikations-Systems (3a) der Leitstellen (3) nach einem festgelegten Ablauf die Notrufmeldungen (6) zuordnet, wobei dazu im Notrufkommunikationsserver (1) der/die verfügbare Disponent/in der Zielleitstelle (3) ausgewählt wird, welche/r die längste Zeit keine Notrufmeldung (6) bearbeitet hat oder durch eine spezielle Qualifikation am besten geeignet ist,
• - dass der Empfang und die Bearbeitung der Datensätze (7) durch das in den Webclients des Notruf-Kommunikations-System (3a) angeordnete Funktionsmenü erfolgt, welches Auswahlfunktionen, wie Textbearbeitung, Kopieren, Einfügen, SmartConnect (9), Empfängerauswahl Leitstellen (3) und Tablet PC, Smartphone Einsatzkräfte (12) mit Auftragserteilung Einsatzauftrag (6b) und Notrufinformation (8) an die Einsatzkräfte sowie die Kommunikation mit den Clients mit App (2i) und Clients ohne App (2j), zwischen den Leitstellen (3) und Assistenzstellen (13) bereitstellt,
• - dass die Kommunikation mit den Clients mit App (2i) und Clients ohne App (2j) mit dem Notruf-Kommunikations-System (3a) über einen verbindbaren Notrufkommunikationsserver (1) per Chat, Sprache, Video (4a) erfolgt, und dass die Kommunikation mit Kindern und mit sprach- und hörgeschädigten Menschen über ein Fingeralphabet und/oder statische und/oder animierte Piktogramme erfolgt, wobei die Disponenten über das Notruf-Kommunikations-System (3a) die Standardtastatur nutzen können,
• - dass All-IP Kommunikation in einem zweistufigen Verfahren erfolgt, wobei in einem ersten Schritt der Datensatz (7) der Notrufmeldung (6) und der Chat verbindbar über den Notrufkommunikationsserver (1) zyklisch abgerufen werden und in einem zweiten optionalen Schritt, vorzugsweise mittels SIP Protokoll, Sprache und Video (4a) über den Notrufkommunikationsserver (1) übertragen werden,
• - dass bei fehlender Internetverbindung des Clients mit App (2i) die Übermittlung der Notrufmeldung (6), die weitere Chat-Kommunikation und die Übermittlung von Statusinformationen vom und zum Client mit App (2i) als SMS (10), vorzugsweise maschinenlesbar als JSON, XML, Liste oder Array formatiert, über ein SMS-Gateway (1y) erfolgt,
• - dass die Zusammenarbeit der Leitstellen (3) untereinander durch die Übermittlung der Notrufmeldung (6) als Datensatz (7) mittels Empfängerauswahl über den Notrufkommunikationsserver (1) erfolgt.

In a further preferred embodiment, the invention relates to a system for position-related emergency call control and communication, characterized in that clients with an app ( 2i ), Clients without app ( 2y ), Cell phones ( 2k ), Landline phones ( 2l ), Display / digital signage ( 21 ) and information terminal / kiosk systems ( 22nd ), Satellite phones ( 2s ) as well as clients without an app ( 2y ) via SmartConnect (9) an emergency call as an emergency message ( 6th ) via different gateways, characterized by the geographical coordinates of the clients, clients with app ( 2i ), Clients without app ( 2y ), Cell phones ( 2k ), Landline phones ( 21 ), Display / digital signage ( 21 ) and information terminal / kiosk systems ( 22nd ), Satellite phones ( 2s ) as well as clients without an app ( 2y ) via SmartConnect (9) as coordinates of a coordinate system of the earth or another system describing the spatial position, such as what3words or plus codes or open location code, in the trigger area ( 2 ) to the emergency communication server ( 1 ) is transmitted,

• - that the preferably administrative area assigned to a recipient, such as the district, is represented by geographical information in the form of a polygon and is stored in a database, database server ( 1b ), is saved,
• - that menu buttons of the client with app ( 2i ) and client without app ( 2y ) are configured with a web app with an event selection as text and / or graphics / pictograms,
• - that clients with app ( 2i ), Clients without app ( 2y ), Cell phones ( 2k ), Landline phones ( 2l ), Display / digital signage ( 21 ) and information terminal / kiosk systems ( 22nd ), Satellite phones ( 2s ) as well as clients without an app ( 2y ) via SmartConnect (9) with an emergency communication server ( 1 ) or PBXs ( 2o , 4th ) with control centers ( 3rd ) are connectable,
• - that web clients of an emergency communication system ( 3a ) the available emergency messages ( 6th ) from the emergency communication server ( 1 ) recall,
• - that a comparison of the emergency message ( 6th ) transmitted Cell-ID ( 18th ) from the cellular network with the emergency messages ( 6th ) transmitted position data is carried out for the manipulation check,
• - that the one-click transfer ( 3c ) Records ( 7th ) between the web client emergency call communication system ( 3a ) and the operational control system ( 3b ) of the control centers ( 3rd ) and that the control unit ( 5 ), First aiders via client with app ( 2i ), the tablet PC, smartphone of the emergency services ( 12th ) as well as the assistant positions ( 13th ), the central control station for function monitoring ( 1d ) also via the emergency communication server ( 1 ) are connected,
• - that emergency calls ( 2n ) from nomadic company networks are not routed to the telephone network, but the data sets ( 7th ) including the stored location on the emergency communication server ( 1 ) and transmitted by the individual web clients of the emergency call communication system ( 3a ) of the control centers ( 3rd ), connectable to the database server ( 1b ), Emergency communication server ( 1 ), can be accessed using the pull procedure,
• - that the information on the location of the emergency call is transmitted to a connectable server of an external service,
• - that as part of the installation of the client's app ( 2i ) a user registration via a connection from the client to the app ( 2i ) to the emergency communication server ( 1 ) with authentication function ( 1x ), which preferably ensures user identification via mobile phone number -Mobile Connect-, or a combination of user name and password or token, and ensures the registration for both mobile phone numbers for clients with dual SIM cards,
• - that the menu buttons, client with app ( 2i ) are color-coded with an event selection as text and / or graphics / pictograms, and are preconfigured in the design, for example, "standard", "deaf", "first aid", "blind", "child" and others,
• - that photos or videos can be transferred from the emergency call location by means of the "Camera" button or several buttons,
• - that the triggering of an emergency call takes place in two variants, whereby firstly a button arranged in the menu triggers a query to confirm or abort the emergency call after a brief actuation and that secondly the button arranged in the menu or the entire screen area, which is longer than e.g. . 2 seconds, is pressed, triggers the emergency call immediately,
• - that an arranged sensor ( 2m ) or by voice control of the client with the app ( 2i ) the triggering of an automatic emergency call can be activated,
• - that in the meantime, from triggering an emergency call to reporting the control center ( 3rd ), a selection menu is displayed in front of the app menu, which offers a selection of queries for additional information on the emergency call ( 6th ) and these as well as changes in position data, battery level, quality of the mobile Internet connection and other photos or videos, activated cyclically or by an event, to the emergency communication server ( 1 ) transmitted,
• - that when transferring photos and videos, the image / video resolution depends on the quality of the mobile internet connection and / or the battery level of the clients with the app ( 2i ) and clients without an app ( 2y ) is controlled,
• - that clients without an app ( 2y ) from the control center ( 3rd ) via SmartConnect (9) an activation SMS ( 10 ) and after activating the web link contained therein, a connection to the emergency communication system ( 3a ) and that images and videos, including video telephony, are transmitted via a menu selection, information is exchanged between speech-impaired or hearing-impaired emergency callers with the control center through graphic menus and a chat system and an integrated map view shows the current location,
• - that clients without an app ( 2y ) from the control center ( 3rd ) receive a web address and an individually generated numeric or alphanumeric code or a series of words via voice communication, which are entered via the smartphone browser and thereby communicate with the emergency call communication system ( 3a ) the control center ( 3rd ) are connectable,
• - that the activation code in the web link of the SMS ( 10 ), or transmitted verbally, can only be used once and further attempts are blocked after the emergency call has ended, this being indicated in a message window and a note on the installation of the app ( 2i ) is shown,
• - that after receiving the exact position data via SmartConnect, the responsible control center ( 3rd ) takes place and, in the event of a deviation from the current control center ( 3rd ), the newly determined control center ( 3rd ) as the forwarding destination for the emergency message ( 6th ) in the web client of the emergency call communication system ( 3a ) is displayed and after confirmation to assign the emergency call to the responsible control center ( 3rd ) through the emergency communication server ( 1 ), which makes them available for retrieval,
• - that for clients with app ( 2i ) and clients without an app ( 2y ) After the emergency call, the legality of image and video recordings by an authorized body, such as the police, via a web portal or an app, can be connected to the emergency communication server ( 1 ), based on the mobile phone number and the date of the emergency call ( 6th ), can be checked and, if the mobile phone number and the emergency call date match, the exact time, the geographical position and the number of images and videos sent are displayed,
• - that for clients with app ( 2i ) from the control center ( 3rd ) via SmartConnect (9) an SMS ( 10 ) received after activating the in the SMS ( 10 ) web links contained, automatically the app ( 2i ) is started and communication with the control center ( 3rd ) and the previously saved ICE data as a data record ( 7th ) transmitted,
• - that for clients without an app ( 2y ) relevant ICE data via a connectable web portal in the emergency communication server ( 1 ) can be saved, which in the event of an emergency call ( 6th ) with SmartConnect (9) in the data record ( 7th ) are inserted,
• - that for clients with app ( 2i ) and clients without an app ( 2y ), which use a different language in the chat system, an automatic translation into the respective language takes place,
• - that the position data of the clients with the app ( 2i ) and clients without an app ( 2y ) and the selected category during the emergency call ( 6th ), the emergency call processing can be transmitted cyclically until the emergency call is terminated,
• - that the data set ( 7th ) in the emergency communication server ( 1 ) is cached and for retrieval by the authorized web clients or corresponding applications with the emergency communication system ( 3a ) of the control centers ( 3rd ) that can be accessed via the Internet with the emergency communication server ( 1 ) are connectable, is provided, whereby the data record ( 7th ) on the basis of the geographically assigned areas, polygons, the control centers ( 3rd ) provided,
• - that the polygons as objects of a spatial geometry data type in a table column of the database, database server ( 1b ), and that a spatial index is created over this polygon column, whereby when determining the associated polygon for a geographical point, from the polygon column that is stored in the database, database server ( 1 b) located polygon table, the polygon is determined with which the geographical point intersects,
• - that the associated data sets ( 7th ) from the individual web clients of the emergency call communication system ( 3a ) of the control centers ( 3rd ), connectable to the database, database server ( 1b ), Emergency communication server ( 1 ), can be accessed using the pull procedure,
• - that an automatic task distribution -AAV- the individual web clients of the emergency call communication system ( 3a ) of the control centers ( 3rd ) the emergency messages ( 6th ), whereby in the emergency communication server ( 1 ) the available dispatcher in the target control center ( 3rd ) is selected which has not received an emergency call for the longest time ( 6th ) or is best suited due to a special qualification,
• - that the receipt and processing of the data sets ( 7th ) through the in the web clients of the emergency call communication system ( 3a ) arranged function menu takes place, which selection functions, such as text editing, copying, pasting, SmartConnect (9), receiver selection control centers ( 3rd ) and tablet PC, smartphone emergency services ( 12th ) with order placement order ( 6b ) and emergency information ( 8th ) to the emergency services as well as the communication with the clients with the app ( 2i ) and clients without an app ( 2y ), between the control centers ( 3rd ) and assistant positions ( 13th ) provides
• - that communication with the clients with the app ( 2i ) and clients without an app ( 2y ) with the emergency communication system ( 3a ) via a connectable emergency communication server ( 1 ) via chat, voice, video ( 4a ), and that communication with children and with speech and hearing impaired people takes place via a finger alphabet and / or static and / or animated pictograms, whereby the dispatchers use the emergency call communication system ( 3a ) can use the standard keyboard,
• - that all-IP communication takes place in a two-stage process, whereby in a first step the data set ( 7th ) the emergency message ( 6th ) and the chat can be connected via the emergency communication server ( 1 ) can be called up cyclically and in a second optional step, preferably using SIP protocol, voice and video ( 4a ) via the emergency communication server ( 1 ) be transmitted,
• - that if there is no internet connection of the client with app ( 2i ) the transmission of the emergency message ( 6th ), further chat communication and the transmission of status information from and to the client with the app ( 2i ) as SMS ( 10 ), preferably formatted machine-readable as JSON, XML, list or array, via an SMS gateway ( 1y ) he follows,
• - that the cooperation of the control centers ( 3rd ) among each other by transmitting the emergency message ( 6th ) as a data record ( 7th ) by selecting the recipient via the emergency communication server ( 1 ) he follows.

• - dass Datensätze (7), für die keine zuständige Leitstelle (3) ermittelt werden kann, einer Standardleitstelle (3) zugeordnet werden, die die weitere Bearbeitung des Datensatzes 7 übernimmt,
• - dass Datensätze (7), die von der zuständigen Leitstelle (3) nicht abgerufen oder weiter bearbeitet werden können, nach einer Karenzzeit von bspw. 10 Sekunden einer zuvor definierten Ersatzleitstelle zugeordnet werden, die die weitere Bearbeitung des Datensatzes (7) übernimmt,
• - dass in der Notrufmeldung (6) ein Weblink übermittelt wird, der den Zugriff auf den Datenbankserver Standorte (1c) zu Standortdaten vom Auslösebereich (2) mit Angaben zu Ansprechpartnern vor Ort und Plänen für Grundstücke, Gebäude, Etagen usw. bereitstellt, die an ein Tablet PC, Smartphone der Einsatzkräfte (12) weitergeleitet werden,
• - dass durch zyklischen Abruf die Einsatzaufträge (6b) der Leitstelle, Notrufleitstelle mit Leitstellenplätzen (3), vom Notrufkommunikationsserver (1) mit einem Tablet-PC, Smartphone (12) durch die zuständigen Einsatzkräfte übernommen werden,
• - dass Clients ohne App (2j), Handy (2k), Festnetztelefon (21) und andere mit in den SIP-Header (1g) integrierten Positionsdaten und weitere Informationen von der Voice over IP Telefonanlage (4) aus dem SIP-Header (1g) ausgelesen werden und zum

In a further preferred embodiment, the system is characterized in that on the recipient side, in particular by the control centers, emergency call points with control center stations ( 3rd ), the present emergency message ( 6th ) for the corresponding control center area, emergency call center with control center stations ( 3rd ), and their category determined and sent to the requesting control center communication client ( 3a ) is transmitted and displayed,

• - that records ( 7th ), for which there is no responsible control center ( 3rd ) can be determined, a standard control center ( 3rd ), which are used for further processing of the data record 7th takes over,
• - that records ( 7th ), which is provided by the responsible control center ( 3rd ) cannot be called up or processed further, after a waiting period of, for example, 10 seconds, they can be assigned to a previously defined substitute control center, which allows the further processing of the data record ( 7th ) takes over,
• - that in the emergency message ( 6th ) a web link is transmitted that allows access to the database server locations ( 1c ) to location data from the trigger area ( 2 ) with details of contacts on site and plans for properties, buildings, floors, etc., which can be connected to a tablet PC, smartphone of the emergency services ( 12th ) to get redirected,
• - that the operational orders ( 6b ) the control center, emergency call control center with control center stations ( 3rd ), from the emergency communication server ( 1 ) with a tablet PC, smartphone ( 12th ) are taken over by the responsible emergency services,
• - that clients without an app ( 2y ), Mobile ( 2k ), Landline phone ( 21 ) and others in the SIP header ( 1g ) integrated position data and further information from the Voice over IP telephone system ( 4th ) from the SIP header ( 1g ) are read out and to

Emergency communication server ( 1 ) where from this data record ( 7th ) an emergency message ( 6th ) generated and via the emergency communication system ( 3a ) the control center ( 3rd ) is communicated.

• - dass mittels einer angeordneten Schaltfläche „Kamera“, oder mehrerer Schaltflächen Fotos oder Videos vom Notruf-Ort übertragbar sind,
• - dass die Menüausführung sowie die Positionierung einer festgelegten Anzahl von Schaltflächen in einem Raster, sowie selbst konfigurierbare Ereignis-Schaltflächen mit vorgespeicherten weitergehenden Informationen, nutzerabhängig erfolgt, und dass bereits vorkonfigurierte regionale und landestypische Besonderheiten anhand der ermittelten Positionsdaten automatisch anpassbar sind, wobei mit dem verbindbaren/aktivierten Satelliten-, und oder WLAN Modul des Clients mit App (2i) die Positionsdaten dynamisch erfassbar sind,
• - dass im Einstellungsmenü des Clients mit App (2i) der Eintrag von ICE Daten und Fotos von Dokumenten, wie Medikamentenplan und Fahrzeugdaten, integriert werden,
• - dass mit der Auslösung des Notrufes automatisch eine der Schaltfläche zugeordnete Kategorie innerhalb des Datensatzes (7) und der Datensatz (7) generiert wird, welcher die Nutzerdaten, die Mobilfunknummer, den Netzbetreiber inkl. der Mobilfunk Cell-ID (18) das gewählte Notruf Ereignis, die Positionsdaten, die ICE Daten und Fotos, den Akkustand und die Qualität der mobilen Internetverbindung, vorzugsweise im JSON- oder XML-Format, an den Notrufkommunikationsserver (1), der über das Mobilfunknetz und das Internet verbindbar ist, übermittelt,
• - dass die im Notruf-Kommunikations-System (3a) aus dem Datensatz (7) generierte Notrufmeldung (6) im Dialog mittels Chat bzw. Sprach- und/oder Videokommunikation (4a) mit den Clients mit App (2i) und Clients ohne App (2j) ergänzt wird,
• - dass bei Anwendungen mit fehlender Verbindung zum Notrufkommunikationsserver (1) die Sprachverbindung von der Leitstelle (3) über die in der Notrufmeldung (6) übermittelte Mobilfunknummer des Clients mit App (2i) herstellbar ist,
• - dass Satellitentelefone (2s) durch eine App Anwendung ergänzt werden, die die Übermittlung der Positionsdaten sicherstellt und bei Auslösung eine Notrufmeldung (6) über den Kommunikationsstelliten (14) an das Satelliten Control Center (15) übermittelt wird, wobei über das Satelliten Control Center (15) die Authentifizierung und das Routing (11) zum örtlich zuständigen Notrufkommunikationsserver (1) erfolgt und die Notrufmeldung (6) zum Abruf von der zuständigen Notrufleitstelle (3) bereitgestellt wird,
• - dass Sprachnotrufe (2n) von Clients ohne Apps (2j), Handys (2k) und Festnetztelefonen (2l) zum Notruf Zentral Server (16) geroutet werden und die Zuordnung des Auslösebereiches (2) über die Positionsdaten der Cell-ID (18) der Mobilfunkzelle bzw. der Wohn-Geschäftsadresse (20) erfolgt und die Notrufe (2n) und die ermittelten Positionsdaten zum Routing an die TK Anlage (2o) der zuständigen Leitstelle (3) verwendet werden, wobei die weitere Bearbeitung der Notrufe von Clients ohne Apps (2j) über SmartConnect (9) erfolgt,
• - dass bei der Verbindung von SmartConnect (9) durch die verbale Übermittlung einer Wortreihe als Zugangsbeschränkung, die einzelnen Wörter in der korrekten Reihenfolge in separate Eingabefelder des Browsers auf Clients ohne Apps (2j) eintragen wird,
• - dass der Aktivierungs-Code und der verbal Übermittelte Code ober die Wortreihe bei SmartConnect (9) jeweils nur für kurze Zeit gültig sind und sofort nach deren Nutzung verfallen,
• - dass die Positionsdaten AML 112 (19) bei Sprachnotrufen (2n) von Clients ohne Apps (2j) vom Nationalen AML Endpunkt (17) abgerufen werden und vom Notruf-Kommunikations-System (3a) innerhalb der Notrufmeldung (6) weiterbearbeitet werden.

In a further preferred embodiment, the system is characterized in that clients with app ( 2i ) and clients without an app ( 2y ), Cell phones ( 2k ) and landline phones ( 21 ), With the emergency communication server ( 1 ) or PBXs ( 3rd ) with control centers ( 3rd ) can be connected and web clients can be connected to an emergency communication system ( 3a ) and control systems ( 3b ) of the control centers ( 3rd ) and control of operations ( 5 ), the tablet PC, smartphone of the emergency services ( 12th ) as well as the assistant positions ( 13th ), also via the emergency communication server ( 1 ) are connectable,

• - that photos or videos can be transmitted from the emergency call location by means of an arranged "Camera" button or several buttons,
• - that the menu execution and the positioning of a specified number of buttons in a grid, as well as self-configurable event buttons with pre-stored additional information, are user-dependent, and that already preconfigured regional and country-specific features can be automatically adapted based on the determined position data, with the connectable / activated satellite and / or WLAN module of the client with app ( 2i ) the position data can be recorded dynamically,
• - that in the settings menu of the client with app ( 2i ) the entry of ICE data and photos of documents, such as medication plan and vehicle data, are integrated,
• - that when the emergency call is triggered, a category assigned to the button within the data record ( 7th ) and the data set ( 7th ) is generated, which contains the user data, the mobile phone number, the network operator including the mobile phone cell ID ( 18th ) the selected emergency call event, the position data, the ICE data and photos, the battery level and the quality of the mobile Internet connection, preferably in JSON or XML format, to the emergency communication server ( 1 ), which can be connected via the cellular network and the Internet, is transmitted,
• - that the in the emergency communication system ( 3a ) from the data set ( 7th ) generated emergency message ( 6th ) in dialogue by means of chat or voice and / or video communication ( 4a ) with the clients with app ( 2i ) and clients without an app ( 2y ) is added,
• - that for applications with no connection to the emergency communication server ( 1 ) the voice connection from the control center ( 3rd ) via the in the emergency message ( 6th ) transmitted mobile phone number of the client with the app ( 2i ) can be produced,
• - that satellite telephones ( 2s ) can be supplemented by an app application that ensures the transmission of the position data and an emergency message when triggered ( 6th ) via the communication site ( 14th ) to the satellite control center ( 15th ) is transmitted, whereby via the satellite control center ( 15th ) authentication and routing ( 11 ) to the locally responsible emergency communication server ( 1 ) and the emergency message ( 6th ) for retrieval from the responsible emergency call control center ( 3rd ) provided,
• - that voice emergency calls ( 2n ) from clients without apps ( 2y ), Cell phones ( 2k ) and landline phones ( 2l ) to the emergency call central server ( 16 ) and the assignment of the trigger area ( 2 ) via the position data of the Cell-ID ( 18th ) the cellular cell or the residential business address ( 20th ) and the emergency calls ( 2n ) and the determined position data for routing to the PBX ( 2o ) the responsible control center ( 3rd ), whereby the further processing of emergency calls from clients without apps ( 2y ) takes place via SmartConnect (9),
• - that when connecting SmartConnect (9) through the verbal transmission of a series of words as access restriction, the individual words in the correct order in separate input fields of the browser on clients without apps ( 2y ) is entered,
• - that the activation code and the verbally transmitted code or the word sequence in SmartConnect (9) are only valid for a short time and expire immediately after their use,
• - that the position data AML 112 (19) for voice emergency calls ( 2n ) from clients without apps ( 2y ) from the National AML endpoint ( 17th ) and from the emergency communication system ( 3a ) within the emergency message ( 6th ) can be further processed.

• - dass über das Notruf-Kommunikations-System (3a), mit der zugeordneten Funktion SmartConnect (9), eine SMS (10) an die Mobilfunknummer des Client ohne App (2j) durch Auswahl der Mobilfunknetzkennzahl - mnc - des Netzbetreibers und Kategorie der Notrufergruppe gesendet wird und das nutzerbezogene Menü der Web App des Client ohne App (2j) angezeigt und bei Bedarf durch den Notrufenden ausgewählt wird,
• - dass über ein verbindbares/aktiviertes Satelliten-, und oder WLAN Modul des Clients (2j) die Positionsdaten über den verbindbaren Notrufkommunikationsserver (1) übertragen und als Notrufmeldung (6) im Notruf-Kommunikations-System (3a) der Leitstelle (3) angezeigt und weiter bearbeitet werden,
• - dass bei aktivem Notruf (6) durch die Leitstellen (3) über das Notruf-Kommunikations-System (3a) eine Sprach- oder Videokommunikation (4a) mit dem Client mit App (2i) oder Client ohne App (2j) nach erfolgreichem SmartConnect (9) herstellbar ist und die Rufannahme bei dem Client mit App (2i) automatisch erfolgt, wobei die automatische Rufannahme in dem App-Einstellungsmenü des Clients mit App (2i) deaktivierbar ist,
• - dass bei der Verwendung von SmartConnect (9) anhand der über die TK Anlage (2o) verbundene Mobilfunk Netzbetreiber die SMS (10) über diesen direkt zum Client ohne App (2j) übertragbar ist,
• - dass die Funktionalitäten des Webclient Notruf-Kommunikations-System (3a) von einer Applikation auf einem Betriebssystem verbindbar über eine entsprechende Schnittstelle ausführbar sind.

In a further preferred embodiment, the system is characterized in that for the emergency call communication system ( 3a ) displayed emergency message ( 6th ) and the separately arranged operations control system ( 3b ) to take over the mutually independent data sets ( 7th ) various software applications a connectable clipboard-based interface ( 3c ) is arranged via the emergency communication system ( 3a ) the copying function of individual data, preferably a predefined data set ( 7th ) the emergency message ( 6th ) and using a program with an insert function, the data can be freely transferred to the application form using malicious code ( 6a ) of the control system ( 3b ) and this through a one-click transfer ( 3c ) takes place as a virtual keyboard entry, with the geo-coordinates in the format of the control center system ( 3b ) of the control centers ( 3rd ) are acceptable,

• - that via the emergency communication system ( 3a ), with the assigned function SmartConnect (9), an SMS ( 10 ) to the mobile phone number of the client without the app ( 2y ) by selecting the mobile network code - mnc - des Network operator and category of the emergency call group is sent and the user-related menu of the web app of the client without app ( 2y ) is displayed and selected by the emergency caller if necessary,
• - that via a connectable / activated satellite or WLAN module of the client ( 2y ) the position data via the connectable emergency communication server ( 1 ) and transmitted as an emergency message ( 6th ) in the emergency communication system ( 3a ) the control center ( 3rd ) can be displayed and processed further,
• - that when the emergency call is active ( 6th ) by the control centers ( 3rd ) via the emergency communication system ( 3a ) voice or video communication ( 4a ) with the client with app ( 2i ) or client without app ( 2y ) can be established after successful SmartConnect (9) and call acceptance by the client with app ( 2i ) takes place automatically, whereby the automatic call acceptance in the app settings menu of the client with app ( 2i ) can be deactivated,
• - that when using SmartConnect (9) based on the information provided via the PBX ( 2o ) connected mobile network operators send the SMS ( 10 ) via this directly to the client without the app ( 2y ) is transferable,
• - that the functionalities of the web client emergency call communication system ( 3a ) can be connected by an application on an operating system via a corresponding interface.

• - dass die durch die Leitstellen (3) inhaltsergänzte Notrufmeldung (6) an die Einsatzlenkung (5) zur Weiterleitung an den Tablet PC, Smartphone Einsatzkräfte (12) als Notrufinformation (8), verbindbar über den Notrufkommunikationsserver (1) oder interne Netzwerke der Leitstellen (3) bzw. Einsatzlenkung (5) übermittelt wird,
• - dass die Einsatzkräfte vorbereitend einen eigenen Zugang zum Notruf-Kommunikations-System (3a) erhalten und von der Leitstelle (3) die Notrufinformationen (8) gespeichert werden,
• - dass die Einsatzkräfte durch den Einsatzauftrag (6b) informiert werden und die Notrufinformation (8) per Tablet, Smartphone mit Web App (12) abrufen,
• - dass die durch die Einsatzkräfte ergänzte Notrufinformation (8) per interner Zuteilung im Notruf-Kommunikations-System (3a) oder Weblink bzw. E-Mail an die zuständige medizinische Einrichtung weitergeleitet wird,
• - dass die Führung der Einsatzkräfte durch die Einsatzlenkung (5) auf der Grundlage des Einsatzauftrages (6b) und der Notrufinformation (8) erfolgt und durch Sprach- und Videokommunikation (4a) mit der Einsatzlenkung (5) und Assistenzstellen (13) ergänzt wird,
• - dass die Positionsverfolgung der Clients mit App (2i) und Clients ohne App (2j) und der Einsatzkräfte über den Tablet PC, Smartphone Einsatzkräfte (12) und die Sprach- und Videokommunikation (4a) bis zum Ende des Einsatzes sichergestellt wird.

In a further preferred embodiment, the system is characterized in that for emergency call processing and support of the control centers ( 3rd ), Control of operations ( 5 ) and emergency services for on-site care, assistance centers ( 13th ) are provided as services, and that the assistance centers ( 13th ) from the control centers ( 3rd ) in voice and video conferences ( 4a ) should be included, with the assistance centers ( 13th ) are preferably formed by sign language interpreters, resuscitation supporters, foreign language interpreters and emergency telemedicines

• - that the control centers ( 3rd ) supplementary emergency message ( 6th ) to the control unit ( 5 ) for forwarding to the tablet PC, smartphone emergency services ( 12th ) as emergency information ( 8th ), connectable via the emergency communication server ( 1 ) or internal networks of the control centers ( 3rd ) or operational control ( 5 ) is transmitted,
• - that the emergency services have their own access to the emergency communication system ( 3a ) and received from the control center ( 3rd ) the emergency information ( 8th ) get saved,
• - that the emergency services through the mission order ( 6b ) are informed and the emergency call information ( 8th ) via tablet, smartphone with web app ( 12th ) recall,
• - that the emergency call information supplemented by the emergency services ( 8th ) by internal allocation in the emergency communication system ( 3a ) or web link or email is forwarded to the responsible medical facility,
• - that the management of the emergency services by the control of operations ( 5 ) on the basis of the assignment ( 6b ) and the emergency call information ( 8th ) and through voice and video communication ( 4a ) with the operational control ( 5 ) and assistant positions ( 13th ) is added,
• - that the position tracking of the clients with the app ( 2i ) and clients without an app ( 2y ) and the emergency services via the tablet PC, smartphone emergency services ( 12th ) and voice and video communication ( 4a ) is ensured until the end of the mission.

• - dass Ersthelfer mit Client mit App (2i) mit auf dem Fahrzeug angeordneten optischen Signalen, vorzugsweise Gelblicht, bei Einsatzfahrten nutzen.

In a further preferred embodiment, the system is characterized in that authorized first aiders using a client with an app ( 2i ) by the operational control ( 5 ), preferably automatically, for a specified radius, by means of an emergency call ( 6th ), connectable via the emergency communication server ( 1 ), be notified,

• - that first aiders with client with app ( 2i ) with optical signals arranged on the vehicle, preferably yellow light, during emergency trips.

• - dass die Nutzer-Identifikation vorzugsweise per Mobilfunknummer -Mobile Connect- erfolgt,
• - dass das Menü der Applikation in der Sprache und landestypischen Besonderheiten auf der Grundlage des Mobilfunkproviders bereitgestellt wird und durch den Benutzer angepasst werden kann,
• - dass die gerätebasierte Positionsermittlung mit Übertragung des Datensatzes (7) und Sprache, Video (4a) an den Notrufkommunikationsserver (1) zur Kommunikation mit dem Notruf-Kommunikations-System (3a) der Leitstelle (3) erfolgt.

In a further preferred embodiment, the system is characterized in that an application for emergency calls based on the client with app ( 2i ) is fully integrated into operating systems Android, iOS and future,

• - that the user identification preferably takes place via mobile phone number -Mobile Connect-,
• - that the menu of the application is provided in the language and country-specific features based on the mobile network provider and can be adapted by the user,
• - that the device-based position determination with transmission of the data record ( 7th ) and voice, video ( 4a ) to the emergency communication server ( 1 ) for communication with the emergency call communication system ( 3a ) the control center ( 3rd ) he follows.

• - dass an Display / Digital Signage (21) und Infoterminal / Kiosksysteme (22) Auslöseeinrichtungen und Freisprecheinrichtungen (24), Webcams (23) sowie Rauch- und Kohlenmonoxidmelder mit optischem Signal (25) und einer integrierten Steuereinheit (26) angeordnet werden,
• - dass den Auslöseeinrichtungen und Freisprecheinrichtungen (24) über eine Auswahl per Touchdisplay bzw. Einzeltasten oder Sprachsteuerung die Kategorie des Notrufs auswählbar ist,
• - dass bei Auslösung eines Notrufs (6) die Kategorie und die Standortdaten des Display / Digital Signage (21) und Infoterminal / Kiosksystem (22), welche in der Steuereinheit (26) vorbereitend gespeichert werden, als Datensatz (7) an den Notrufkommunikationsserver (1) übertragen werden,
• - dass die Webcams (23) aktiviert werden und die Kommunikation über die Auslöseeinrichtungen und Freisprecheinrichtungen (24) als Sprache, Video (4a), verbindbar über den Notrufkommunikationsserver (1), mit der Leitstelle (3) erfolgt.

In a further preferred embodiment, the invention relates to an arrangement for position-related emergency call control and communication via ALL-IP connections, characterized in that display digital signage ( 21 ) and information terminal / kiosk systems ( 22nd ) for making emergency calls and as smoke and carbon monoxide alarms with an optical signal ( 25th ) are used,

• - that the display / digital signage ( 21 ) and information terminal / kiosk systems ( 22nd ) Release devices and hands-free devices ( 24 ), Webcams ( 23 ) as well as smoke and carbon monoxide alarms with optical signal ( 25th ) and an integrated control unit ( 26th ) to be ordered,
• - that the release devices and hands-free devices ( 24 ) the category of the emergency call can be selected via a selection via touch display or individual buttons or voice control,
• - that when an emergency call is triggered ( 6th ) the category and the location data of the display / digital signage ( 21 ) and information terminal / kiosk system ( 22nd ), which in the control unit ( 26th ) are saved in preparation, as a data record ( 7th ) to the emergency communication server ( 1 ) be transmitted,
• - that the webcams ( 23 ) are activated and communication via the release devices and hands-free devices ( 24 ) as voice, video ( 4a ), connectable via the emergency communication server ( 1 ), with the control center ( 3rd ) he follows.

List of reference symbols

1

Emergency communication server

1a

Application server

1b

Database server

1c

Database server locations

1d

Central control station for function monitoring

1e

SIP PBX

1f

Cloud telephone system

1g

SIP header

1x

Authentication server

1y

SMS gateway

2

Trigger area / emergency location

2i

Client with app

2y

Client without an app

2k

mobile

2l

Landline phone

2m

sensor

2n

Emergency number 110, 112

2o

PBX

2s

Satellite phone

3

Control centers / emergency call centers 110, 112 with AAV

3a

Web client emergency communication system

3b

Operations control system

3c

One click transfer

4th

Voice over IP telephone system

4a

Chat, voice, video

4b

Headset for Voice over IP

5

Operation control

6th

Emergency message

6a

Insert form

6b

Mission order

7th

record

8th

Emergency information

9

SmartConnect

10

SMS

11

Authentication, routing

12th

Tablet PC, smartphone emergency services

13th

Assistance positions

14th

Communications satellite

15th

Satellite control center

16

Emergency call central server

17th

National AML endpoint

18th

Cell ID

19th

AML 112

20th

Residential business address

21

Display / digital signage

22nd

Info terminal / kiosk system

23

Webcam

24

Release device, hands-free device

25th

Smoke and carbon monoxide alarms, optical signal

26th

Control unit

QUOTES INCLUDED IN THE DESCRIPTION

This list of the documents listed by the applicant was generated automatically and is included solely for the better information of the reader. The list is not part of the German patent or utility model application. The DPMA assumes no liability for any errors or omissions.

Patent literature cited

• DE 102018006711 A1 [0006]

Claims (10)

System for position-related emergency call control and communication, comprising a client, a control center and an emergency call communication server, characterized in that a. An emergency call can be transmitted as an emergency call message from the client via the Internet and / or a cellular network to the emergency call communication server, (i) the emergency call message comprising location data, personal data, audio data, image data, text data and / or video data (ii) the location data having a geographical point b. the emergency call message can be transmitted to the control center by the control center calling up the emergency call message from the emergency call communication server cyclically via an emergency call communication system and a query routine and / or forwarding the emergency call message to the control center c. a cell ID transmitted with the emergency call message from the mobile network can be compared with the location data transmitted by the emergency call message for the purpose of checking for manipulation d. an administrative area of the control center is assigned, which is represented by geographical information in the form of one or more polygons, the polygons being stored as objects of a spatial geometry data type on a database server and a polygon can be determined which is related to the emergency message transmitted geographical point overlaps, so that the emergency message can be assigned to a control center. e. the emergency call can be triggered by a person looking for an emergency call by pressing a button on the client or an input is made via a voice control, whereby additional information can be brought in after the emergency call has been triggered f. primarily the emergency call can be transmitted to the emergency communication server via an internet connection of the client and If the client is not connected to the Internet, the emergency message can be sent as an SMS g. the image and video data included in the emergency message can be transmitted depending on the quality of an Internet connection and / or an energy status of a client's battery system. System according to Claim 1 characterized in that - an activation SMS can be received by the client and a connection to the control center can be established after activating a web link contained therein - or a web address and an individually generated numeric or alphanumeric code or a series of words for the client from the control center via voice communication can be transmitted, which are entered via a browser and the client can thereby be connected to the control center. System according to Claim 1 characterized in that the client is designed as a terminal with a computer program product installed on it and: - an SMS can be transmitted for the client from the control center and after activation of the web link contained in the SMS, the computer program product is automatically started and communication with the control center is feasible. System according to Claim 2 and / or 3 characterized in that the activation code can only be used once, in that further attempts are blocked after the emergency call has ended. System according to one or more of the preceding claims, characterized in that after an emergency call, the legitimacy of image and video recordings can be checked by an authorized body using a mobile phone number and a date of the emergency call and, if the mobile phone number and emergency call date match, the exact time , the geographical position and the number of images and videos sent can be displayed, the authorized body being in data communication with the emergency communication server. System according to one or more of the preceding claims, characterized in that AII-IP communication can be carried out in a two-stage process, with the emergency call message and a chat being retrieved cyclically by the control center in a first step and in a second optional step, preferably using the SIP protocol, voice and video via the emergency communication server. System according to one or more of the preceding claims, characterized in that the text data or the chat included in an emergency message can be translated by a translation system. System according to one or more of the preceding claims, characterized in that - an emergency call message, for which no responsible control center can be determined, can be assigned a standard control center that takes on the further processing of the emergency call message, - an emergency call message which cannot be called up or forwarded by the responsible control center can be processed, can be assigned to a previously defined substitute control center after a waiting period of preferably 10 seconds, the substitute control center taking on further processing of the emergency call message. System according to one or more of the preceding claims, characterized in that a web link can be transmitted in the emergency call which provides access to a database server for location data with information on local contact persons and plans for properties, buildings, floors, etc. System according to one or more of the preceding claims, characterized in that the emergency call message can be transmitted to the emergency call communication server by means of the SIP protocol and the position data integrated in a SIP header can be read out.

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