CN211906347U - Remote after-sale system - Google Patents
Remote after-sale system Download PDFInfo
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- CN211906347U CN211906347U CN202020812621.0U CN202020812621U CN211906347U CN 211906347 U CN211906347 U CN 211906347U CN 202020812621 U CN202020812621 U CN 202020812621U CN 211906347 U CN211906347 U CN 211906347U
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- 239000011521 glass Substances 0.000 claims abstract description 26
- 238000012423 maintenance Methods 0.000 claims abstract description 15
- 238000012544 monitoring process Methods 0.000 claims abstract description 8
- 238000000034 method Methods 0.000 claims abstract description 4
- 230000008569 process Effects 0.000 claims abstract description 4
- 238000003384 imaging method Methods 0.000 claims description 11
- 238000012545 processing Methods 0.000 claims description 3
- 238000013480 data collection Methods 0.000 claims 1
- 230000015572 biosynthetic process Effects 0.000 abstract description 5
- 238000003745 diagnosis Methods 0.000 abstract description 4
- 238000005516 engineering process Methods 0.000 abstract description 3
- 230000008901 benefit Effects 0.000 description 2
- 230000003190 augmentative effect Effects 0.000 description 1
- 230000002457 bidirectional effect Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 238000013024 troubleshooting Methods 0.000 description 1
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Abstract
The utility model discloses a long-range after-sale system, concretely relates to long-range after-sale service technology, including long-range after-sale service support center, data acquisition module, main control module, embedded service system and AR glasses, the equipment data that AR glasses will form images sends through data acquisition module on the main control module, main control module sends the commodity data of receiving for embedded server system, simultaneously main control module carries out analysis processes to data and sends execution control instruction to its execution control module who corresponds, long-range after-sale service support center's staff logs in the remote monitoring webpage through the internet at the distal end, can accomplish and carry out remote monitoring to faulty equipment to in transmitting the screen formation of image of AR glasses with the maintenance scheme through the internet. The utility model discloses can let equipment original factory provide long-range fault diagnosis, maintenance and technical support under the condition that need not to run the scene for the user.
Description
Technical Field
The utility model relates to a long-range after-sales service technical field, more specifically say, the utility model relates to a long-range after-sales system.
Background
The commodity after-sale service is one of the important steps of the enterprise for maintaining old customers, and the continuous business relationship can be established between the enterprise and the customers only through the perfect after-sale service. Along with the continuous improvement of the intelligent degree of mechanical equipment, the complexity of the mechanical equipment is higher and higher, the fault maintenance difficulty is higher and higher, and the mechanical equipment basically depends on technical support and field service provided by an equipment original factory. However, the original factory is generally limited by factors such as too long distance and insufficient professional staff, and the timeliness and quality of the service are difficult to be guaranteed.
With the continuous development of the internet, computers and big data, in the aspect of remote control, a wireless communication mode can be adopted, and based on the internet and an AR (augmented reality) technology, a device original factory can provide remote fault diagnosis, maintenance and technical support for a user under the condition of not running on the spot.
SUMMERY OF THE UTILITY MODEL
In order to overcome the above-mentioned deficiencies of the prior art, embodiments of the present invention provide a remote after-market system that can provide remote troubleshooting, maintenance, and technical support for users.
In order to achieve the above object, the utility model provides a following technical scheme: a remote after-sale system comprises a remote after-sale service support center, a data acquisition module, a main control module, an embedded service system and AR glasses, wherein the AR glasses are connected with the data acquisition module, the data acquisition module is connected with the main control module, the main control module is connected with the embedded service system, the embedded service system is connected with the remote after-sale service support center through the Internet, the AR glasses are used for imaging of acquisition equipment, the AR glasses send imaging equipment data to the main control module through the data acquisition module, the main control module sends received commodity data to the embedded server system, meanwhile, the main control module analyzes and processes the data and sends execution control instructions to corresponding execution control modules, and workers of the remote after-sale service support center log in remote monitoring webpages through the Internet, the remote monitoring of the fault equipment can be completed, and the maintenance scheme is transmitted to the screen imaging of the AR glasses through the Internet.
Further, the main control module is provided with a plurality of modules.
Further, the AR glasses set up a plurality ofly, be provided with camera, virtual display screen and audio device on the AR glasses, the camera is used for scanning trouble equipment, virtual display screen is used for the formation of image and the maintenance scheme formation of image of trouble equipment, the audio device is used for the processing of sound.
Further, the remote after-market support center includes a voice device and a display screen.
Further, the data acquisition module is provided in plurality.
The utility model discloses a technological effect and advantage: the system provides remote fault diagnosis, maintenance and technical support for users through the Internet and the AR technology, and has the advantages of quickness, low cost, no geographic limitation, all-weather and the like.
Drawings
Fig. 1 is a structural framework diagram of a remote after-market system.
Detailed Description
The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only some embodiments of the present invention, not all embodiments. Based on the embodiments in the present invention, all other embodiments obtained by a person skilled in the art without creative work belong to the protection scope of the present invention.
The remote after-sale system shown in the attached figure 1 comprises a remote after-sale service support center, a data acquisition module, a main control module, an embedded service system and AR glasses, wherein the AR glasses are connected with the data acquisition module, the data acquisition module is connected with the main control module, the main control module is connected with the embedded service system, the embedded service system is connected with the remote after-sale service support center through the Internet, the AR glasses are used for acquiring imaging of equipment, the AR glasses send imaging equipment data to the main control module through the data acquisition module, the main control module sends received commodity data to the embedded server system, meanwhile, the main control module analyzes and processes the data and sends execution control instructions to corresponding execution control modules, and workers of the remote after-sale service support center log in remote monitoring webpages through the Internet, the remote monitoring of the fault equipment can be completed, and the maintenance scheme is transmitted to the screen imaging of the AR glasses through the Internet.
During the in-service use, long-range customer service personnel can observe, hear the on-the-spot condition of equipment through camera and the audio device on the AR glasses that on-the-spot personnel wore, and on-the-spot maintenance personal also can see the maintenance guidance data of long-range customer service personnel propelling movement through the virtual screen that AR glasses throwed simultaneously. Through the bidirectional information interaction, field technicians can complete fault diagnosis and maintenance operation of most equipment under the guidance of remote customer service personnel. If the field equipment has program fault, only the field operator is required to be guided to connect the system and the field equipment through a network cable, and then the remote customer service personnel remotely controls the fault equipment to maintain and repair the system.
In this embodiment, the number of the main control modules is plural.
In this embodiment, the AR glasses set up a plurality ofly, be provided with camera, virtual display screen and audio device on the AR glasses, the camera is used for scanning trouble equipment, virtual display screen is used for the formation of image and the maintenance scheme formation of image of trouble equipment, the audio device is used for the processing of sound.
In this embodiment, the remote after-market support center includes a voice device and a display screen.
In this embodiment, the number of the data acquisition modules is plural.
Finally, although the present invention has been described in detail with reference to the preferred embodiments, it should be understood by those skilled in the art that the present invention can be modified or replaced by other means without departing from the spirit and scope of the present invention, which should be construed as limited only by the appended claims.
Claims (5)
1. A remote after-sale system comprises a remote after-sale service support center, a data acquisition module, a main control module, an embedded service system and AR glasses, and is characterized in that the AR glasses are connected with the data acquisition module, the data acquisition module is connected with the main control module, the main control module is connected with the embedded service system, the embedded service system is connected with the remote after-sale service support center through the Internet, the AR glasses are used for imaging of acquisition equipment, the AR glasses send imaging equipment data to the main control module through the data acquisition module, the main control module sends received commodity data to the embedded server system, meanwhile, the main control module analyzes and processes the data and sends execution control instructions to corresponding execution control modules, and workers at the remote after-sale service support center log in a remote monitoring webpage through the Internet, the remote monitoring of the fault equipment can be completed, and the maintenance scheme is transmitted to the screen imaging of the AR glasses through the Internet.
2. The remote aftermarket system according to claim 1, wherein said master control module is provided in plurality.
3. The remote aftermarket system according to claim 1, wherein said AR glasses are provided in plurality, said AR glasses are provided with a camera, a virtual display screen and an audio device, said camera is used for scanning the fault equipment, said virtual display screen is used for imaging the fault equipment and imaging the maintenance scheme, and said audio device is used for processing the sound.
4. The remote after-market system according to claim 1, wherein the remote after-market support center comprises a voice device and a display screen.
5. The remote aftermarket system according to claim 1, wherein said data collection module is provided in plurality.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202020812621.0U CN211906347U (en) | 2020-05-15 | 2020-05-15 | Remote after-sale system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202020812621.0U CN211906347U (en) | 2020-05-15 | 2020-05-15 | Remote after-sale system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN211906347U true CN211906347U (en) | 2020-11-10 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202020812621.0U Expired - Fee Related CN211906347U (en) | 2020-05-15 | 2020-05-15 | Remote after-sale system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN211906347U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110324560A (en) * | 2019-08-08 | 2019-10-11 | 北京佑仁天下网络科技有限公司 | A kind of long-distance video guide maintenance system |
-
2020
- 2020-05-15 CN CN202020812621.0U patent/CN211906347U/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110324560A (en) * | 2019-08-08 | 2019-10-11 | 北京佑仁天下网络科技有限公司 | A kind of long-distance video guide maintenance system |
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| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20201110 |