CN105761376A - Medical self-service printing terminal and fault management method and system thereof - Google Patents
Medical self-service printing terminal and fault management method and system thereof Download PDFInfo
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- CN105761376A CN105761376A CN201610057121.9A CN201610057121A CN105761376A CN 105761376 A CN105761376 A CN 105761376A CN 201610057121 A CN201610057121 A CN 201610057121A CN 105761376 A CN105761376 A CN 105761376A
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- printing terminal
- medical self
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/26—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
- G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
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- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Computer Hardware Design (AREA)
- Quality & Reliability (AREA)
- Medical Treatment And Welfare Office Work (AREA)
Abstract
The invention discloses a medical self-service printing terminal and a fault management method and system thereof.When a device breaks down, an operator can input a help seeking signal through the medical self-service printing terminal, and then the medical self-service printing terminal receives the help seeking signal and then establishes voice communication connection with a background service system.A corresponding maintainer can perform direct voice communication with the operator on the side of the medical self-service printing terminal through voice communication connection and accordingly guides the operator to solve the current problem or is assigned to go to a site, and printing can continue after trouble clearing.
Description
Technical field
The application relates to a kind of medical Self-printing terminal, feedback method when breaking down particularly in medical Self-printing terminal and system.
Background technology
In the past in hospital if carried out inspection project, it is generally all go to take audit report or film etc. to specified window.Along with progress and the social development of science and technology, traditional window is replaced to get mode with self-service printing gradually at present.
Wherein, medical Self-printing terminal is exactly a kind of self-service equipment, and they can according to the sufferer information self-service printed report list obtained, film etc..Owing to it is simple to operate, print job can be completed by sufferer is self-service, be widely popularized and applied to various big hospital at present, become a kind of relatively conventional armarium.
But, owing to medical Self-printing terminal is unattended equipment, client is in equipment use procedure, once there is the situation of equipment fault, is difficult to be solved in time.Now, client just cannot be carried out operation, also just cannot realize the purpose printed.
Summary of the invention
The application provides a kind of medical Self-printing terminal and failure management method thereof and system.
The failure management method that the application provides, including:
Medical Self-printing terminal receives help signal；
According to help signal, medical Self-printing terminal is set up voice communication with background service system and is connected, in order to operator and background maintenance personnel's speech exchange.
As the further improvement of described failure management method, also include:
According to help signal, medical its working interface of Self-printing terminal captured in real-time, and the video of shooting is sent to background service system, described video for showing the working interface of current medical Self-printing terminal to background service system attendant.
As the further improvement of described failure management method, also include:
Medical Self-printing terminal receives fault handling information, and is shown on medical Self-printing terminal by the fault handling information received.
As the further improvement of described failure management method, described fault handling information includes the fault solution of written form, graphic form and/or visual form.
The Fault Management System that the application mentions, including:
Help signal input module, for receiving the input of help signal；
Voice communications module, for according to help signal, setting up voice communication with background service system and be connected, in order to operator and background maintenance personnel's speech exchange.
Further improvement as described Fault Management System, also include video module, for according to help signal, the working interface of the medical Self-printing terminal of captured in real-time, and the video of shooting is sent to background service system, described video for showing the working interface of current medical Self-printing terminal to background service system attendant.
Further improvement as described Fault Management System, also include fault handling information receiver module and fault handling information display module, described fault handling information receiver module is used for receiving fault handling information, and described fault handling information display module is for showing fault handling information on medical Self-printing terminal.
As the further improvement of described Fault Management System, described fault handling information includes the fault solution of written form, graphic form and/or visual form.
The medical Self-printing terminal that the application provides, including:
Control unit；
Man-machine interaction unit, described man-machine interaction unit is connected with control unit, and it includes information display section and instruction input divides；
Voice communication units, described voice communication units includes audio collection part and audio frequency broadcasting part；
And codec, described codec is for encoding/decoding audio signal.
As the further improvement of described medical Self-printing terminal, also including video capture unit, the real-time imaging that described video capture unit photographs information display section and/or instruction input divide, described codec is for carrying out encoding and decoding to video signal.
The application provides the benefit that:
In medical Self-printing terminal that the application provides and failure management method and system, when equipment breaks down, operator by inputting help signal on medical Self-printing terminal, after medical Self-printing terminal receives help signal again, can will set up voice communication with background service system and be connected.Corresponding attendant can carry out direct voice call by the operator that this voice communication connects with medical this side of Self-printing terminal, thus instructing operator to solve a question at the front or assigning attendant to scene, after fixing a breakdown, can proceed with printing.
Further, in this medical Self-printing terminal and failure management method thereof and system, can also according to help signal, the working interface of the medical Self-printing terminal of captured in real-time, and the video of shooting is sent to background service system, this video, for showing the working interface of current medical Self-printing terminal to background service system attendant, consequently facilitating background service system attendant distinguishes failure cause, simultaneously facilitates and instructs operator to be operated.
Accompanying drawing explanation
Fig. 1 is the schematic block diagram of the medical Self-printing terminal management method of the application.
Detailed description of the invention
The present invention is described in further detail in conjunction with accompanying drawing below by detailed description of the invention.The application can realize with multiple different form, however it is not limited to the embodiment described by the present embodiment.The purpose providing detailed description below is easy for present disclosure is become apparent from thorough explanation, and wherein the words of the indicating position such as upper and lower, left and right is only for shown structure position in respective figure.
But, those skilled in the art may be aware that one or more detail describes and can be omitted, or can also adopt other method, assembly or material.In some instances, some embodiments do not describe or are not described later in detail.
Additionally, technical characteristic described herein, technical scheme can also be combined in any suitable manner in one or more embodiments.For a person skilled in the art, it is easy to step or the operation order of understanding the method relevant with embodiment provided herein can also change.Therefore, any order in drawings and Examples is merely illustrative purposes, does not imply that requirement in a certain order, requires unless expressly stated according to a certain order.
Embodiment one:
The present embodiment one provides the failure management method of a kind of medical Self-printing terminal.
Refer to Fig. 1, this failure management method includes:
Medical Self-printing terminal receives help signal；
According to help signal, medical Self-printing terminal is set up voice communication with background service system and is connected.
Wherein, the help signal that help signal includes the help signal that triggered by mechanical key and/or touch screen triggers, namely operator can send, by the option of seeking help being located on the physical button of medical Self-printing terminal or touch screen, instruction of seeking help.
Medical Self-printing terminal is after receiving the help signal that operator sends, and it is set up voice communication with background service system and is connected.Such as, medical Self-printing terminal sending a request setting up voice communication to background service system, the voice communication setting up correspondence after the allowance waiting until background service system connects.
This background service system can be in same LAN or the Internet with medical Self-printing terminal.
Voice communication mentioned here connects and refers to that operator and background maintenance personnel can direct voice dialogues, by operator by currently encountered situation voice informing attendant, thus being instructed operator get rid of current problem or notify that attendant arrives at scene in time and keeps in repair by background maintenance personnel.
As in the face of complex fault, or current operator cannot know identification or express the present situation, can further according to help signal, medical its working interface of Self-printing terminal captured in real-time, and sends the video of shooting to background service system.This video for showing the working interface of current medical Self-printing terminal to background service system attendant.
This step can be synchronously performed with voice communication establishment of connection, it is also possible to is decided whether to carry out the live of video after having understood rough idea by background maintenance personnel.
This working interface is likely to only include the display interface (referring to simple display screen) of medical Self-printing terminal or touch interface (including display screen and touch screen), it is also possible to also include the physical button being correspondingly arranged.
When attendant sees this net cast, it is possible to judge problem place soon, also can coordinate voice simultaneously, clearly instruct operator to complete subsequent operation.
Further, except being fixed a breakdown by voice guidance operator, also by other mode teaching process person's solutions.
Such as, this method also includes:
Medical Self-printing terminal receives fault handling information, and is shown on medical Self-printing terminal by the fault handling information received.
This fault handling information is sent by background service system by attendant, and it can be the fault solution including written form, graphic form and/or visual form.That is, the information such as fault settlement steps to deal are sent to medical Self-printing terminal in the way of word, picture or video, medical Self-printing terminal present it to operator.
Wherein, picture is probably the picture of static state, it is also possible to the cardon of the forms such as gif.
The displaying of fault handling information is then realized by medical Self-printing terminal mainly through display screen.During displaying, can be shown with independent window in working interface, it would however also be possible to employ other display screens (such as advertisement screen etc.) independent of working interface are shown.
In the present embodiment, when equipment breaks down, operator by inputting help signal on medical Self-printing terminal, after medical Self-printing terminal receives help signal again, can will set up voice communication with background service system and be connected.Corresponding attendant can carry out direct voice call by the operator that this voice communication connects with medical this side of Self-printing terminal, thus instructing operator to solve a question at the front or assigning attendant to scene, after fixing a breakdown, can proceed with printing.
How when occurring that operation prompt information occur in client's equipment of not knowing that how to operate, device display screen and client does not know the situations such as process, may be used without this method equally and solve.
In addition, when attendant is responsible for the self-aided terminal maintenance work in multiple region, do not ensure that attendant stays in face of background server all the time, therefore after background server receives the signal that medical Self-printing terminal breaks down, can also directly notify the maintainer being responsible for, maintainer time that arranges by oneself keep in repair to scene.
Background server can include an announcement information transmitting element, sends corresponding informance to maintainer, for instance can notify maintainer by wechat, note, online chatting software (such as QQ etc.) mode.
Embodiment two:
The present embodiment two provides a kind of Fault Management System corresponding with method described in embodiment one, comprising:
Help signal input module, for receiving the input of help signal；
Voice communications module, for according to help signal, setting up voice communication with background service system and be connected, in order to operator and background maintenance personnel's speech exchange.
Also include video module, for according to help signal, the working interface of the medical Self-printing terminal of captured in real-time, and the video of shooting is sent to background service system, described video for showing the working interface of current medical Self-printing terminal to background service system attendant.
Also include fault handling information receiver module and fault handling information display module, described fault handling information receiver module is used for receiving fault handling information, and described fault handling information display module is for showing fault handling information on medical Self-printing terminal.
Described fault handling information includes the fault solution of written form, graphic form and/or visual form.
Embodiment three
The present embodiment three provides a kind of medical Self-printing terminal.
This medical Self-printing terminal includes:
Control unit；
Man-machine interaction unit, this man-machine interaction unit is connected with control unit, and it includes information display section and instruction input divides；
Voice communication units, this voice communication units includes audio collection part and audio frequency broadcasting part；
And codec, described codec is for encoding/decoding audio signal.
Wherein, to realize operator and medical Self-printing terminal information mutual for man-machine interaction unit.Information display section includes a display screen for showing information, and instruction input divides and includes physical button and/or touch screen, for the input of operator's instruction.
This voice communication units is used for making medical Self-printing terminal can realize voice call with background service attendant.Audio collection part is for the audio-frequency information of acquisition operations person, and it includes the parts such as mike.Audio frequency plays part for playing the audio-frequency information of background maintenance personnel, and it includes the parts such as speaker.
Further, in order to obtain the real time imaging of medical Self-printing terminal, also including the video capture unit divided for photographing information display part and/or instruction input, codec is for carrying out encoding and decoding to video signal.
Wherein video capture unit includes camera lens, video camera, protective cover and support equipment etc..This video camera faces the working interface of medical Self-printing terminal, the image at writing task interface.
This video capture unit is except when medical Self-printing terminal breaks down, play outside the effect of transmission working interface real-time pictures, in normal state medical Self-printing terminal can also be monitored, once background maintenance personnel find the working interface display fault of medical Self-printing terminal, it is possible to actively medical Self-printing terminal is safeguarded.
Meanwhile, video capture unit can also include other video camera, and operator is monitored.
This codec is the visual plant realizing networking, digitized processing, it completes the functions such as the Web issue of the analog video supervision digital collection of signal, image compression, the process of monitoring data, the collection of alarm signal, network, is published in network by the real-time digital image that the analogue signal of mike, video camera is processed into high-resolution simultaneously.
Background service system includes digital video monitoring service software and PC server composition, it is provided that remotely issuing of video image logs in management function with user.Mainly complete live video audio frequency to receive, user login management, the distribution of priority, the coordination of control signal, the monitor in real time of image, the storage of video recording, retrieval, playback, backup, recovery etc..The storage of data and call employing centralized stores in system, the thought of authorization invocation.
Above content is in conjunction with specific embodiment further description made for the present invention, it is impossible to assert that specific embodiment of the invention is confined to these explanations.For general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, it is also possible to make some simple deduction or replace.
Claims (10)
1. the failure management method of a medical Self-printing terminal, it is characterised in that including:
Medical Self-printing terminal receives help signal；
According to help signal, medical Self-printing terminal is set up voice communication with background service system and is connected, in order to operator and background maintenance personnel's speech exchange.
2. failure management method as claimed in claim 1, it is characterised in that also include:
According to help signal, medical its working interface of Self-printing terminal captured in real-time, and the video of shooting is sent to background service system, described video for showing the working interface of current medical Self-printing terminal to background service system attendant.
3. failure management method as claimed in claim 2, it is characterised in that also include:
Medical Self-printing terminal receives fault handling information, and is shown on medical Self-printing terminal by the fault handling information received.
4. failure management method as claimed in claim 3, it is characterised in that described fault handling information includes the fault solution of written form, graphic form and/or visual form.
5. the Fault Management System of a medical Self-printing terminal, it is characterised in that including:
Help signal input module, for receiving the input of help signal；
Voice communications module, for according to help signal, setting up voice communication with background service system and be connected, in order to operator and background maintenance personnel's speech exchange.
6. Fault Management System as claimed in claim 5, it is characterized in that, also include video module, for according to help signal, the working interface of the medical Self-printing terminal of captured in real-time, and the video of shooting is sent to background service system, described video for showing the working interface of medical Self-printing terminal to background service system attendant.
7. Fault Management System as claimed in claim 6, it is characterized in that, also include fault handling information receiver module and fault handling information display module, described fault handling information receiver module is used for receiving fault handling information, and described fault handling information display module is for showing fault handling information on medical Self-printing terminal.
8. Fault Management System as claimed in claim 7, it is characterised in that described fault handling information includes the fault solution of written form, graphic form and/or visual form.
9. a medical Self-printing terminal, it is characterised in that including:
Control unit；
Man-machine interaction unit, described man-machine interaction unit is connected with control unit, and it includes information display section and instruction input divides；
Voice communication units, described voice communication units includes audio collection part and audio frequency broadcasting part；
And codec, described codec is for encoding/decoding audio signal.
10. medical Self-printing terminal as claimed in claim 9, it is characterized in that, also including video capture unit, the real-time imaging that described video capture unit photographs information display section and/or instruction input divide, described codec is for carrying out encoding and decoding to video signal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201610057121.9A CN105761376A (en) | 2016-01-27 | 2016-01-27 | Medical self-service printing terminal and fault management method and system thereof |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610057121.9A CN105761376A (en) | 2016-01-27 | 2016-01-27 | Medical self-service printing terminal and fault management method and system thereof |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108962252A (en) * | 2017-05-17 | 2018-12-07 | 武汉默联股份有限公司 | Data processing method, device and medical terminal |
| CN109862081A (en) * | 2019-01-10 | 2019-06-07 | 深圳市万华汽车服务投资控股有限公司 | The method, apparatus and vehicle washing system of communication connection are established with maintenance personnel |
| CN112748784A (en) * | 2020-12-17 | 2021-05-04 | 深圳市盛景基因生物科技有限公司 | Self-service machine is used in wisdom medical treatment based on 5G technique |
| CN113992924A (en) * | 2021-10-12 | 2022-01-28 | 深圳市超越自然多媒体有限公司 | Method and system for notifying operation and maintenance personnel in live broadcast scene |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108962252A (en) * | 2017-05-17 | 2018-12-07 | 武汉默联股份有限公司 | Data processing method, device and medical terminal |
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| CN112748784A (en) * | 2020-12-17 | 2021-05-04 | 深圳市盛景基因生物科技有限公司 | Self-service machine is used in wisdom medical treatment based on 5G technique |
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| CN113992924B (en) * | 2021-10-12 | 2024-03-22 | 深圳市超越自然多媒体有限公司 | Method and system for notifying operation and maintenance personnel in live broadcast scene |
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Effective date of registration: 20161115 Address after: 518000 Guangdong city of Shenzhen province Nanshan District Guangdong streets Science Park Keyuan West Industrial Zone 25 Building 2 floor 205 Applicant after: Shenzhen red source Asset Management Co., Ltd. Address before: 518000 Guangdong city of Shenzhen province Nanshan District Guangdong streets Science Park Keyuan West Industrial Zone 25 Building 2 floor No. 205 Applicant before: Shenzhen Hong Shuo Science and Technology Ltd. |
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