CN203260129U - Automatic teller machine with visual intercommunication function - Google Patents
Automatic teller machine with visual intercommunication function Download PDFInfo
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- CN203260129U CN203260129U CN 201320256315 CN201320256315U CN203260129U CN 203260129 U CN203260129 U CN 203260129U CN 201320256315 CN201320256315 CN 201320256315 CN 201320256315 U CN201320256315 U CN 201320256315U CN 203260129 U CN203260129 U CN 203260129U
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- automatic teller
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Abstract
The utility model relates to an automatic teller machine with the visual intercommunication function. The automatic teller machine comprises an automatic teller machine body which is provided with a control mainframe, a camera and a loudspeaker, wherein the automatic teller machine body is provided with a visual intercommunication device, the visual intercommunication device is provided with a displayer and a handle, the displayer is provided with a handle hanging fork, and the handle is hung on the handle hanging fork. The handle hanging fork comprises a normally open switch and a single-pole double-throw switch, the control mainframe comprises an RS232 interface, a video output interface, an audio output interface and an audio input interface, the RS232 interface is connected with the normally open switch, the video output interface is connected with the displayer, the audio output interface is connected with a common contact of the single-pole double-throw switch, a first contact and a second contact of the single-pole double-throw switch are connected with the loudspeaker and a handle telephone receiver respectively, and the audio input interface is connected with a handle microphone. The control mainframe is connected with a bank backstage management system through a network. The automatic teller machine achieves visual intercommunication between users performing self-service and professional service staff of a bank, and therefore difficulty of the users can be resolved conveniently and remotely on line.
Description
Technical field
The utility model relates to a kind of ATM (automatic teller machine), and namely ATM relates in particular to a kind of ATM (Automatic Teller Machine) that possesses the video intercom function.
Background technology
ATM (automatic teller machine) is a kind of high-tech product that integrates computer technology, network technology, mechanical ﹠ electrical technology, automatic control technology, is the key equipment that bank realizes Self-Service.ATM (automatic teller machine) can realize withdrawing deposit, inquiry, change password, transfer accounts and most of bank counter service such as deposit, and its convenient, efficient Self-Service also receives praises from customers when alleviating the bank counter service pressure.
ATM (automatic teller machine) will be finished Card Reader, uploads, verification, detection, inquiry, suction paper money, tell paper money, transfer accounts, the action of the series of complex such as printing, any one soft and hardware fault all can affect whole system and normally moves in the ATM (automatic teller machine).Blemish in an otherwise perfect thing be that mechanical disorder always occurs with certain probability.When ATM breaks down, wrong account can occur or gulp down the phenomenon such as card, just can't provide Self-Service for the user, and most of ATM unmanned, the bank client Service Phone often can't access or access again busy, causes the user to provide the moment of professional service but to be in the awkward condition of " service is without door " in the urgent need to bank.In addition, some lawless persons also may avail oneself of the opportunity to get in, even the illegal activities of some swindles and theft might occur, damage bank and user's property safety, and these have all dampened the enthusiasm that people use ATM.
Summary of the invention
The user was difficult to relate to the bank service personnel of specialty when the utility model mainly solved original ATM (automatic teller machine) and breaks down, and can't in time obtain the help of specialty and the technical matters of respective handling; A kind of ATM (Automatic Teller Machine) that possesses the video intercom function is provided, can realize easily carrying out user and the professional service staff's of bank of Self-Service video intercom, be convenient to the professional of bank remote assistance user and carry out the Self-Service operation, the problem that online solution user runs into, the problem that the user is run into is in time helped and is processed, improve service quality and efficiency of service, improve the enthusiasm that the user uses ATM.
Above-mentioned technical matters of the present utility model is mainly solved by following technical proposals: the utility model comprises the ATM (Automatic Teller Machine) body with main control system, camera and loudspeaker, described ATM (Automatic Teller Machine) body is provided with the video intercom device, the video intercom device links to each other with described main control system, and main control system links to each other with the bank's background management system that is provided with visual intercommunication device by network.Bank's background management system is on duty by the professional service staff of bank, can communicate with the main control system of many ATM (Automatic Teller Machine) of far-end by wireless or cable network, use user that ATM (Automatic Teller Machine) carries out the Self-Service operation by being installed in video intercom device on the ATM (Automatic Teller Machine) body and can seeing the background management system staff's of bank image video and hear the background management system staff's of bank voice, the voice that the background management system staff of bank can see the image video of user before the ATM (Automatic Teller Machine) and hear the user by being installed in visual intercommunication device on bank's background management system.Therefore, the utility model can realize carrying out user and the professional service staff's of bank of Self-Service video intercom easily, be convenient to the professional of bank remote assistance user and carry out the Self-Service operation, the problem that online solution user runs into, the problem that the user is run into is in time helped and is processed, improve service quality and efficiency of service, the phenomenon that also can avoid to a certain extent the lawless person to avail oneself of the opportunity to get in occurs, and improves the security that ATM is used.
As preferably, described video intercom device comprises display and with the subject for ridicule of subject for ridicule receiver and subject for ridicule microphone, display one side is provided with subject for ridicule and hangs fork, and described subject for ridicule is articulated in described subject for ridicule and hangs on the fork; Described subject for ridicule is hung fork and is provided with open type switch and single-pole double-throw switch (SPDT), described main control system is provided with the RS232 interface, video output interface, audio output interface, audio input interface and video input interface, described RS232 interface links to each other with described open type switch, described video output interface links to each other with described display, the common of described audio output interface and described single-pole double-throw switch (SPDT) links to each other, the first contact of single-pole double-throw switch (SPDT) links to each other with described loudspeaker, the second contact of single-pole double-throw switch (SPDT) links to each other with described subject for ridicule receiver, described audio input interface links to each other with described subject for ridicule microphone, and described video input interface links to each other with described camera.Open type switch and single-pole double-throw switch (SPDT) are installed in subject for ridicule and hang on the fork, can select magnetic switch or mechanical type microswitch etc., but magnetic or the action of mechanical action trigger switch by subject for ridicule, therefore, subject for ridicule is shelved on subject for ridicule extension fork upward or from subject for ridicule extension fork is plucked, can changes the on off state of open type switch and single-pole double-throw switch (SPDT).Main control system judges that by the folding condition of RS232 interface detection open type switch subject for ridicule is in the state of shelving or has plucked state.When subject for ridicule is in when shelving state, main control system is carried video information by video output interface to display, publicizes or the loop play of advertisement video, and audio output interface is communicated with loudspeaker, plays sound.When subject for ridicule is in when having plucked state, main control system carries out the two-way signaling transmission by network and bank's background management system, display is play the background management system staff of bank image video, audio output interface is connected the subject for ridicule receiver, and the user hears the background management system staff's of bank sound by the subject for ridicule receiver; User's voice flows to main control system by the subject for ridicule microphone from audio input interface, user's image video flows to main control system by camera from video input interface, user's Audio and Video again by main control system by on the visual intercommunication device of network remote-transmission to bank's background management system, realize the video intercom of user before the background management system staff of bank and the ATM (Automatic Teller Machine).
As preferably, described display is LCDs, LCDs is vertically mounted on the top of described ATM (Automatic Teller Machine) body, and the junction near end face and the leading flank of ATM (Automatic Teller Machine), described subject for ridicule is hung vent in the right side of described LCDs, and the width of LCDs is greater than the length of described subject for ridicule.Easy for installation, aesthetic property is good, and whole implementation is simple, and stable performance is with low cost, and simple installation is easy to maintenance.
The beneficial effects of the utility model are: (1) is on the basis of fully bank self-help service, realize the professional service staff of bank and user's video intercom, the remote assistance user carries out self-help operation, solves online the problem that the user runs into, and is very favourable for carrying out of complicated business; (2) for the user who uses ATM to have any problem or encounter problems, by the video intercom function, directly line bank background management system is sought help, avoided seeking help and linked up difficulty or the difficult problem of phone access, effectively improve user experience, improve bank service quality and efficiency of service, improve the enthusiasm that the user uses ATM; (3) way to manage of one-to-many can be saved bank's manpower and materials greatly, improves efficiency of service, reduces use cost; (4) when need not remote assistance, namely subject for ridicule is in the state of hanging up, and the video content that the display in the video intercom device can loop play bank be inserted in advance can carry out the publicity of banking or the broadcast of other advertisements, thereby produces surcharge; (5) increase the video intercom function in conventional ATM, whole implementation is simple, and stable performance is with low cost, and simple installation is easy to maintenance.
Description of drawings
Fig. 1 is a kind of perspective view of the present utility model.
Fig. 2 is a kind of circuit theory syndeton block diagram of the present utility model.
1. ATM (Automatic Teller Machine) bodies, 2. main control system, 3. camera among the figure, 4. loudspeaker, 5. bank's background management system, 6. display, 7. subject for ridicule, 8. subject for ridicule receiver, 9. subject for ridicule microphone, 10. subject for ridicule is hung fork, 11. open type switches, 12. single-pole double-throw switch (SPDT)s, 13.RS232 interface, 14. video output interfaces, 15. audio output interfaces, 16. audio input interface, 17. video input interfaces.
Embodiment
Below by embodiment, and by reference to the accompanying drawings, the technical solution of the utility model is described in further detail.
Embodiment: a kind of ATM (Automatic Teller Machine) that possesses the video intercom function of present embodiment, as shown in Figure 1, comprise with main control system 2, the ATM (Automatic Teller Machine) body 1 of camera 3 and loudspeaker 4, the video intercom device is installed on the ATM (Automatic Teller Machine) body 1, the video intercom device comprises display 6 and with subject for ridicule receiver 8 subject for ridicule 7 with subject for ridicule microphone 9, display 6 is LCDs, LCDs is vertically mounted on the top of ATM (Automatic Teller Machine) body 1, and the junction near end face and the leading flank of ATM (Automatic Teller Machine) body 1, the right side of LCDs is equipped with a subject for ridicule and hangs fork 10, subject for ridicule 7 is articulated in subject for ridicule and hangs on the fork 10, and the width of LCDs is greater than the length of subject for ridicule 7.As shown in Figure 2, subject for ridicule is hung on the fork 10 open type switch 11 and single-pole double-throw switch (SPDT) 12 is installed, main control system 2 has RS232 interface 13, video output interface 14, audio output interface 15, audio input interface 16 and video input interface 17, two contacts of RS232 interface 13 and open type switch 11 link to each other, video output interface 14 links to each other with display 6, audio output interface 15 links to each other with the common of single-pole double-throw switch (SPDT) 12, the first contact of single-pole double-throw switch (SPDT) 12 links to each other with loudspeaker 4, the second contact of single-pole double-throw switch (SPDT) 13 links to each other with subject for ridicule receiver 8, audio input interface 16 links to each other with subject for ridicule microphone 9, and video input interface 17 links to each other with camera 3.Main control system 2 links to each other with bank background management system 5 by network, on bank's background management system 5 visual intercommunication device is installed, and bank's background management system 5 is managed and operated by the professional service staff of bank.
Subject for ridicule is shelved on subject for ridicule extension fork upward or from subject for ridicule extension fork is plucked, can changes the on off state of open type switch and single-pole double-throw switch (SPDT).When subject for ridicule was held on the subject for ridicule extension fork, the open type switch disconnected, the common of single-pole double-throw switch (SPDT) and the first contacting; After subject for ridicule has been plucked, then open type switch closure, the common of single-pole double-throw switch (SPDT) and the second contacting.The RS232 interface of main control system is by constantly transmitting and receive data to judge whether subject for ridicule has been plucked or hung up.When accepting state was inconsistent in double scanning, namely the open type switch can produce corresponding status code when disconnection or closure, is to be in the state of having plucked also to shelve the state of hanging up thereby judge subject for ridicule.
The path of realizing sound signal by single-pole double-throw switch (SPDT) switches.Shelve when hanging up state when subject for ridicule is in, the audio output interface of main control system is connected with loudspeaker, and sound sends by loudspeaker, and the user hears system's built-in services prompt tone the main control system from loudspeaker; When subject for ridicule is plucked time-out, the single-pole double-throw switch (SPDT) action, the audio output interface of main control system is connected with the subject for ridicule receiver, and the user hears sound from receiver, and the loudspeaker path then is cut off.
Switch by software-driven main control system inside, when subject for ridicule is in when hanging up state, main control system switches by system's built-in services, the video informations such as the publicity that pre-deposits or advertisement are flowed to display by video output interface show, publicize or the loop play of the video file such as advertisement; When subject for ridicule is plucked time-out, main control system carries out the two-way signaling transmission by network and bank's background management system, display in the video intercom device and subject for ridicule receiver access respectively the background management system staff's of bank video and sound signal, make the user can hear and see the background management system staff's of bank sound and image, simultaneously, user's sound is transferred to bank's background management system by the subject for ridicule microphone, user's image video is transferred to bank's background management system by camera, makes the background management system staff of bank can hear and see the front user's of ATM (Automatic Teller Machine) sound and image.Realize the long-distance video interactive voice between bank's background management system and the ATM terminal user, remote assistance user operation.
It should be noted that bank's background management system can provide the remote assistance service for many ATM terminals that possess the video intercom function, the service of this one-to-many can be saved bank's manpower and materials greatly, improves efficiency of service.
Claims (3)
1. ATM (Automatic Teller Machine) that possesses the video intercom function, comprise the ATM (Automatic Teller Machine) body (1) with main control system (2), camera (3) and loudspeaker (4), it is characterized in that described ATM (Automatic Teller Machine) body (1) is provided with the video intercom device, the video intercom device links to each other with described main control system (2), and main control system (2) links to each other with the bank's background management system (5) that is provided with visual intercommunication device by network.
2. a kind of ATM (Automatic Teller Machine) that possesses the video intercom function according to claim 1, it is characterized in that described video intercom device comprises display (6) and with the subject for ridicule (7) of subject for ridicule receiver (8) and subject for ridicule microphone (9), display (6) one sides are provided with subject for ridicule and hang fork (10), and described subject for ridicule (7) is articulated in described subject for ridicule and hangs on the fork (10); Described subject for ridicule is hung fork (10) and is provided with open type switch (11) and single-pole double-throw switch (SPDT) (12), described main control system (2) is provided with RS232 interface (13), video output interface (14), audio output interface (15), audio input interface (16) and video input interface (17), described RS232 interface (13) links to each other with described open type switch (11), described video output interface (14) links to each other with described display (6), described audio output interface (15) links to each other with the common of described single-pole double-throw switch (SPDT) (12), the first contact of single-pole double-throw switch (SPDT) (12) links to each other with described loudspeaker (4), the second contact of single-pole double-throw switch (SPDT) (13) links to each other with described subject for ridicule receiver (8), described audio input interface (16) links to each other with described subject for ridicule microphone (9), and described video input interface (17) links to each other with described camera (3).
3. a kind of ATM (Automatic Teller Machine) that possesses the video intercom function according to claim 2, it is characterized in that described display (6) is LCDs, LCDs is vertically mounted on the top of described ATM (Automatic Teller Machine) body (1), and near the end face of ATM (Automatic Teller Machine) body (1) and the junction of leading flank, described subject for ridicule is hung the right side that fork (10) is positioned at described LCDs, and the width of LCDs is greater than the length of described subject for ridicule (7).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201320256315 CN203260129U (en) | 2013-05-10 | 2013-05-10 | Automatic teller machine with visual intercommunication function |
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| Application Number | Priority Date | Filing Date | Title |
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| CN 201320256315 CN203260129U (en) | 2013-05-10 | 2013-05-10 | Automatic teller machine with visual intercommunication function |
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| CN203260129U true CN203260129U (en) | 2013-10-30 |
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| CN 201320256315 Expired - Fee Related CN203260129U (en) | 2013-05-10 | 2013-05-10 | Automatic teller machine with visual intercommunication function |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105025245A (en) * | 2015-07-24 | 2015-11-04 | 国网山东省电力公司烟台供电公司 | Video and audio system for 24-hour self-service payment hall |
| CN105761376A (en) * | 2016-01-27 | 2016-07-13 | 深圳泓数科技有限公司 | Medical self-service printing terminal and fault management method and system thereof |
| CN109961589A (en) * | 2019-03-14 | 2019-07-02 | 上海古鳌电子科技股份有限公司 | A kind of intelligence atm device room |
-
2013
- 2013-05-10 CN CN 201320256315 patent/CN203260129U/en not_active Expired - Fee Related
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105025245A (en) * | 2015-07-24 | 2015-11-04 | 国网山东省电力公司烟台供电公司 | Video and audio system for 24-hour self-service payment hall |
| CN105761376A (en) * | 2016-01-27 | 2016-07-13 | 深圳泓数科技有限公司 | Medical self-service printing terminal and fault management method and system thereof |
| CN109961589A (en) * | 2019-03-14 | 2019-07-02 | 上海古鳌电子科技股份有限公司 | A kind of intelligence atm device room |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20131030 Termination date: 20200510 |
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| CF01 | Termination of patent right due to non-payment of annual fee |