CN202143135U - Fixed phone terminal and system - Google Patents
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- CN202143135U CN202143135U CN201120275033U CN201120275033U CN202143135U CN 202143135 U CN202143135 U CN 202143135U CN 201120275033 U CN201120275033 U CN 201120275033U CN 201120275033 U CN201120275033 U CN 201120275033U CN 202143135 U CN202143135 U CN 202143135U
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Abstract
The utility model discloses a fixed phone terminal and a system. The fixed phone terminal comprises an application processor, a dialing information sending device, a voice signal receiving device, a dialing information storage device, a wireless communication device, an input device, a video frequency decoder, a display device, an audio frequency decoder, and a fixed phone earphone. The wireless communication device is used for downloading and/or updating service voice menu information through an external content control server and sending the service voice menu information to the dialing information storage device; the dialing information sending device is used for continuously sending a group of service dialing codes corresponding to the service information to an external calling center exchanger; the voice signal receiving device is used for continuously receiving service voice signals corresponding to the group of service dialing codes from the external calling center exchanger; and the dialing information storage device is used for storing the service voice menu information and dialing operation instructions. By adopting the fixed phone terminal and the system, both picking up and dialing can be realized during the use of the phone response service, at the same time, the waiting time of the dialing is shortened, and the calling cost is saved.
Description
Technical field
The utility model is about the fixed line communication technology, and particularly fixed phone terminal carries out multimedia display, call center's voice menu is selected and automatic dial-up service about utilizing, and is a kind of fixed phone terminal and system concretely.
Background technology
Generally all be provided with landline telephone at service locations such as bank agencies, for the client provides the customer service telephone service.But; This existing fixed phone is that style is outmoded, the simple fixed phone terminal of function; Use inconvenience, and provide the miscellaneous equipment (like ATM, multimedia inquiry machine, supply computer that Web bank uses etc.) of Self-Service discrete mutually, so service efficiency is lower with bank outlets.
In addition, the voice menu of call center's customer service phone is complicated, answers reasons such as stand-by period length, causes the client seldom can select to use the customer service phone (landline telephone) of outlet.Because the complicacy of voice menu, even the client has dialed the customer service phone, also be more options manual service more, lost the meaning of voice automatic-answering back devices.Therefore, existing, the professional development in call center that restricted enterprises such as bank as the landline telephone of customer service phone.
The utility model content
The utility model embodiment provides a kind of fixed phone terminal and system, and the problem of taking into account with button of answering when using the call response service in order to solve fixed phone terminal has shortened the dialing stand-by period simultaneously, has saved cost of the phone call.
One of purpose of the utility model is; A kind of fixed phone terminal is provided, and this fixed phone terminal comprises: application processor, dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder, display unit, audio decoder and fixed line receiver; Application processor is connected with audio decoder with dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder respectively; Wireless communication apparatus, be used for from the exterior content Control Server download and/or more new business voice menu information to the dialing information storage device; Display unit is connected with Video Decoder, is used for display business voice menu information; Input unit is used to import the business information from the voice menu information selected; The dialing information dispensing device is used for sending continuously and the corresponding one group of professional dial codes of said business information to outside call center switch; The voice signal receiving system is used for receiving continuously and one group of corresponding professional voice signal of professional dial codes from the external call center switch; The fixed line receiver is connected with audio decoder, is used for the decoded professional voice signal of audio plays; The dialing information storage device is used for storage service voice menu information and dial-up operation command.
The dialing information storage device is used the SD card for dialing, and dialing comprises with the SD card: card is connected with application processor; Card interface controller is connected with card; Memory is connected with card interface controller, is used for storage service voice menu information and dial-up operation command.
The dialing information storage device is used the CPU card for dialing, and dialing comprises with the CPU card: card is connected with application processor; CPU is connected with card; EEPROM is connected with CPU, is used for storage service voice menu information and dial-up operation command.
Fixed phone terminal comprises: USB interface is connected with application processor.
Input unit comprises: keyboard and/or touch-screen.
One of purpose of the utility model is, a kind of fixed phone terminal system is provided, and this system comprises: fixed phone terminal, call center's automatic voice responding server, call center's switch and content control server; Fixed phone terminal is connected with call center's switch through fixed telephone network; Call center's switch is connected with call center's automatic voice responding server; Fixed phone terminal is connected with content control server through the Internet; Fixed phone terminal comprises: application processor, dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder, display unit, audio decoder and fixed line receiver; Application processor is connected with audio decoder with described dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder respectively; Wireless communication apparatus, be used for from content control server download and/or more new business voice menu information to described dialing information storage device; Display unit is connected with Video Decoder, is used for display business voice menu information; Input unit is used to import the business information from the voice menu information selected; The dialing information dispensing device is used for sending continuously and the corresponding one group of professional dial codes of business information to call center's switch; The voice signal receiving system is used for the switch reception and one group of corresponding professional voice signal of professional dial codes continuously from the call center; The fixed line receiver is connected with audio decoder, is used for the decoded professional voice signal of audio plays; The dialing information storage device is used for storage service voice menu information and dial-up operation command.
Content control server comprises: the advertising message dispensing device, be used for sending advertising message to described fixed phone terminal, and described display unit is used to show described advertising message.
The beneficial effect of the utility model is that through the fixed phone terminal and the system of the utility model, the user need not put through the customer service phone of call center, just can be on fixed phone terminal the self-assisted voice menu of displaying live view call center.The voice menu that shows on the fixed phone terminal can comprise the more information outside the voice flow.After the user puts through the call center, need not after the voice suggestion of Waiting for Call center automated audio systems input information again, but realize once selectedly in advance, put through back continuous dial automatically.The dialing waiting time can show Calls center specified message on the fixed phone terminal.The user can dial the operator attendance phone of appointment according to information indicating on the display interface of fixed phone terminal during answering voice broadcast or after reporting completion.The hardware of fixed phone terminal can use the intelligent chip of SD card, CPU card or fixed phone terminal etc.
Description of drawings
In order to be illustrated more clearly in the utility model embodiment or technical scheme of the prior art; To do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below; Obviously, the accompanying drawing in describing below only is some embodiment of the utility model, for those of ordinary skills; Under the prerequisite of not paying creative work property, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the structured flowchart of the utility model embodiment fixed phone terminal;
Fig. 2 has the structured flowchart of the fixed phone terminal of SD card for the utility model embodiment;
Fig. 3 is the structured flowchart of the utility model embodiment fixed phone terminal system;
Fig. 4 is the annexation sketch map of the utility model embodiment fixed phone terminal system;
Fig. 5 is the sketch map of the utility model embodiment fixed phone terminal;
Fig. 6 is the interface sketch map of the utility model embodiment fixed phone terminal;
Fig. 7 is the workflow diagram of the utility model embodiment Content Management System;
Fig. 8 is the workflow diagram of the utility model embodiment fixed phone terminal and system.
Embodiment
To combine the accompanying drawing among the utility model embodiment below, the technical scheme among the utility model embodiment is carried out clear, intactly description, obviously, described embodiment only is the utility model part embodiment, rather than whole embodiment.Based on the embodiment in the utility model, those of ordinary skills are not making the every other embodiment that is obtained under the creative work prerequisite, all belong to the scope of the utility model protection.
Embodiment 1
As shown in Figure 1, the fixed phone terminal of present embodiment comprises: application processor 101, dialing information dispensing device 102, voice signal receiving system 103, dialing information storage device 104, wireless communication apparatus 105, input unit 106, Video Decoder 107, display unit 108, audio decoder 109 and fixed line receiver 110.
Dialing information dispensing device 102 is used for sending continuously and the corresponding one group of professional dial codes of business information to outside call center switch.
Voice signal receiving system 103 is used for receiving continuously and one group of corresponding professional voice signal of professional dial codes from the external call center switch.
Dialing information storage device 104 is used for storage service voice menu information and dial-up operation command.
As shown in Figure 2, the dialing information storage device is used the SD card for dialing, and dialing comprises with the SD card: card is connected with application processor; Card interface controller is connected with card; Memory is connected with card interface controller, is used for storage service voice menu information and dial-up operation command.
The dialing information storage device also can be dialing and uses the CPU card, and dialing comprises with the CPU card: card is connected with application processor; CPU is connected with card; EEPROM is connected with CPU, is used for storage service voice menu information and dial-up operation command.
Fixed phone terminal comprises: USB interface, power circuit and external loudspeaker.USB interface is connected with application processor respectively with power circuit; Power circuit comprises: charger, power management module and battery.
Input unit comprises: keyboard and/or touch-screen.
Dialing information dispensing device and voice signal receiving system can be realized by common fixed line circuit module and fixed line line interface thereof.
Wireless communication module can be realized by WLAN and LAN.
Fixed phone terminal has complete landline telephone function, and the user uses fixed phone terminal, can realize that phone is breathed out, access, the telephone set setting, and message registration is searched, the telephone number edition function.Content Management System is realized the function that multimedia messages and call center's voice menu are showed, is made up of application processor, wireless communication module, display module, input module, memory, video/audio decoder, power module etc.
Application processor control wireless communication module through wireless network, downloads to the multimedia file under the assigned catalogue in the content management server, commonly used telephone number file and call center's voice menu file in the memory of fixed phone terminal.If network can't be connected, can be copied to multimedia file, call center's voice menu file and address list file etc. in the memory.Memory is SD card or CPU card, is used for information such as storing multimedia, commonly used telephone number file, voice menu file and operational order.
Application processor control of video audio decoder reads the multimedia file in the memory, plays at touch-screen after being decoded as the data of display module requirement form.The user checks multimedia messages, commonly used telephone number and voice menu information through touch-screen, and can import option information.Input module obtains user's operation information, sends to application processor.Application processor is made handled according to user's operation.
Fixed phone terminal built-in power module independently provides power supply for each module on the fixed phone terminal.The external interface that the interface arrangement of fixed phone terminal provides comprises USB, video output, audio frequency output etc.USB is used for file transfer, power source charges; Video output is used for display message with touch-screen and forwards on other display terminal and show; Audio frequency output is used for multimedia audio signal forwarded to other audio frequency apparatus and plays.
Automatic dialing system is realized voice menu displaying, selection, input and the automatic continuous dial function of call center; By the application processor of fixed phone terminal, display module, input module, memory, power module etc.; And content management server; The automatic voice responding server, call center's switch is formed.
The application processor control dial-up program of fixed phone terminal, program command and voice menu document storage are in memory.The voice menu file format is XML, through the application processor decoding and displaying to touch-screen.
The user browses the voice menu of call center on touch-screen, select the required service menu of handling, and after prompting input relevant information, confirms to dial the customer service phone.Input module obtains user's operation information, sends to application processor.Application processor is dialled automatically and is cried the call center according to user's selection operation, after putting through, the business information that the user has selected is transferred into the discernible service code of call center self-assisted voice system, sends to call center's switch continuously.Call center's switch switches through issues call center's automatic voice responding server.The automatic voice responding server is handled according to the service code that receives, and result is sent to fixed phone terminal through call center's switch with the voice broadcast form.At the automatic dialing system duration of work, on touch-screen, show the multimedia messages of appointment in preceding, the during dialing of can dialling, the communication process, like service announcements, favor information, promotional advertisement etc.
Embodiment 2
As shown in Figure 3, the fixed phone terminal system comprises: fixed phone terminal 100, call center's automatic voice responding server 200, call center's switch 300 and content control server 400; Fixed phone terminal 100 is connected with call center's switch 300 through fixed telephone network; Call center's switch 300 is connected with call center's automatic voice responding server 200; Fixed phone terminal 100 is connected with content control server 400 through the Internet.
Fixed phone terminal comprises: application processor 101, dialing information dispensing device 102, voice signal receiving system 103, dialing information storage device 104, wireless communication apparatus 105, input unit 106, Video Decoder 107, display unit 108, audio decoder 109 and fixed line receiver 110.Application processor 101 is connected with dialing information dispensing device 102, voice signal receiving system 103, dialing information storage device 104, wireless communication apparatus 105, input unit 106, Video Decoder 107 and audio decoder 109 respectively.Wireless communication apparatus 105, be used for from the exterior content Control Server download and/or more new business voice menu information to the dialing information storage device.Display unit 108 is connected with Video Decoder 107, is used for display business voice menu information.Input unit 106 is used to import the business information from the voice menu information selected.Dialing information dispensing device 102 is used for sending continuously and the corresponding one group of professional dial codes of business information to outside call center switch.Voice signal receiving system 103 is used for receiving continuously and one group of corresponding professional voice signal of professional dial codes from the external call center switch.Fixed line receiver 110 is connected with audio decoder 109, is used for the decoded professional voice signal of audio plays.Dialing information storage device 104 is used for storage service voice menu information and dial-up operation command.
As shown in Figure 4, fixed phone terminal 100 is connected with content management server 400 through the Internet.Fixed phone terminal 100 is connected with call center's switch 300 through public telephone network.Automatic voice responding server 200 is connected with call center's switch 300.Content management server 400 is connected with automatic voice responding server 200.Content control server 400 comprises: the advertising message dispensing device, be used for sending advertising message to described fixed phone terminal, and described display unit is used to show described advertising message.The dialing information storage device 104 of fixed phone terminal 100 is for dialling with SD card or CPU card, and dialing comprises with the SD card: card is connected with application processor; Card interface controller is connected with card; Memory is connected with card interface controller, is used for storage service voice menu information and dial-up operation command.
As shown in Figure 5, fixed phone terminal has big screen display screen, receiver and button.
As shown in Figure 6, fixed phone terminal has outlet, audio frequency input, audio frequency output, video input, telephone line interface RJ11, network interface RJ45, USB interface, SD/CPU card slot and mains switch.
As shown in Figure 7, a workflow of fixed phone terminal and system may further comprise the steps:
Steps A 01: content control server 400 obtains multimedia file, commonly used telephone number file.Above file can complete outside Content Management System, through document transmission system or document copying mode, is placed under the assigned catalogue of content control server 400.
Steps A 02: the application processor control wireless communication module of fixed phone terminal; Pass through the Internet; Under the assigned catalogue of content control server 400, with downloads such as multimedia file, commonly used telephone number file, voice menu files or be updated in the memory of fixed phone terminal.If the file of no identical version or FileVersion are different in the memory, then download covering; If the file of existing identical version is not then downloaded.If can't be communicated with the Internet, then use existing file in the memory.
Steps A 03: the application processor control of video audio decoder of fixed phone terminal is decoded as display module data designated form with the multimedia file in the memory.
Steps A 04: the application processor control display module of fixed phone terminal is shown to decoded multimedia messages on the touch-screen.
Steps A 05: the user can watch display message through touch-screen, and the form of display message comprises literal, picture, audio frequency, video etc.; Also can click touch-screen, carry out the service selection operation according to display message.
Steps A 06: the input module of fixed phone terminal sends to application processor with user's operation information, and application processor is made handled: show out of Memory.
Steps A 07: the input module of fixed phone terminal sends to application processor with user's operation information, and application processor is made handled: other business operation.
As shown in Figure 8, another workflow of fixed phone terminal and system may further comprise the steps:
Steps A 01: content control server 400 in real time from the backstage, call center operation system (automatic voice responding server 200) obtain voice menu data file (the voice menu file is seen table 1 and table 2).
Steps A 02: content control server 400 becomes the voice menu file conversion XML file of specified format.The voice menu document storage is in the assigned catalogue of content control server 400.
Steps A 03: the user starts dial-up program now through the touch-screen clicking operation.
Steps A 04: the application processor control dial-up program of fixed phone terminal; Read the program command in the memory, the control wireless communication module is through the Internet; Under the assigned catalogue of content control server 400, with downloads such as voice menu files or be updated in the memory of fixed phone terminal.
Steps A 05: dial-up program is a voice menu with the voice menu document analysis in the memory, represents to the user on touch-screen through display module.
Steps A 06: the user can browse voice menu on touch-screen, can select voice menu through clicking, and according to display reminding, the input relevant information.
Steps A 07: the user selects place calls center customer service phone, and dial-up program is showed selected business through display module, and the prompting user confirms.
Steps A 08: after the user reaffirms, dial-up program will be dialed the customer service phone automatically, and judge whether to connect.
Steps A 09: dial-up program is transferred into the discernible service code of call center self-assisted voice system with the business information that the user has selected after judging closing of the circuit, and the switch 300 to the call center sends continuously.
Steps A 10: dial-up program can represent to the user through the information that display module will have been set before dialing, in the during dialing, communication process.This information can be the multimedia file in memory, and the display position of information, demonstration time, display mode can flexible configuration.
Steps A 11: call center's switch 300 is transmitted to call center's automatic voice responding server 200 with the service code that receives; Call center's automatic voice responding server 200 is handled according to service code, and result is sent to fixed phone terminal through call center's switch 300 with the form of voice signal, supplies the user to answer.
Steps A 12: the user can dial the operator attendance phone of appointment according to information indicating on the display interface during answering or after answering completion.
Steps A 13: after the user connects this operator attendance, can accept the business service of appointment through the contact staff.
Voice menu file data form:
The voice menu file storage of backstage, call center operation system is in database file, and the voice menu file has the identical different pieces of information of many strips to constitute.
Table 1: voice menu data grids table
Table 2: voice menu tables of data: Table IV R_MENU (selected parts)
In the voice menu file, find qualified data through program language, generate the XML file by rule.Rule is the corresponding XML tree of the level attributes position in the data, the corresponding property value of the corresponding XML node of property values such as key assignments, key assignments explanation, key assignments time-delay, key assignments in the database.
The XML file format is:
Above netted data attribute configuration forms each node and the attribute thereof of data.The attribute of tree-like node and position all have the property value judgement of above each row of data to get.
The explanation of service code instance: dialer sends service code through the keys such as " 123456789 0*# " of telephone keypad.With a certain special symbol as waiting for separator, ", " perhaps " p " etc. for example.The theoretical stand-by period is 2 seconds.The service code format sample that sends: " telephone number "+" wait decollator "+" two-stage dialing information "+" wait decollator "+" two-stage dialing information "+
For example:
“95555，，，1，1，10211019811208，123456，3，1”
“95588，，，1，1，2，2，3，1”
“12345，1，2，1”
“95588ppp1p1p2p2p3p1”
The beneficial effect of the utility model system is:
(1) increased the function of customer service phone.The utility model can show various abundant multimedia information in real time, has increased the platform of a new presenting information for enterprise.Through the utility model, also can inquire about commonly used telephone number, increased a new utility function.
(2) improved the satisfaction of user to the customer service phone.The utility model brings the user brand-new impression, and dial customer service phone more convenient and quicker: voice menu is visual, and menu is browsed arbitrarily, calm input prompt information, and disposable the company automatically dials etc.User more more options uses the customer service phone, has also increased the satisfaction of user to enterprises service.
(3) save air time and expense.(1) automatic continuous dial reduces the stand-by period.With certain bank's customer service phone is example: like credit card " inquiry current period bill " business, if the user skillfully operates by method in the past, listen to voice broadcast from beginning to dial in to, the telephone relation time is about 90 seconds; And use the utility model can not need to hear out prompt tone, and automatic continuous dial, the telephone relation time shortens to 45 seconds.(2) dial again after the affirmation, reduce mistake and dial.On fixed phone terminal, show complete voice menu, the user can browse arbitrarily, the business that selection need be handled, the input relevant information, after the affirmation again property dial.Use the utility model will be both sides, particularly enterprise, save a large amount of costs of the phone call.
(4) improved the access rate of call center's customer service phone.Use the utility model, because easy to operate, the user originally will change the phone of manual service, more can the completion through self-assisted voice.For commonly used professional, use the utility model than handle faster convenience through other channel etc.The utility model can make enterprise under the situation that does not increase other investment, improves the access rate of call center's customer service phone, also can alleviate the traffic pressure of other channel.
(5) scope of business of client service center of expanded enterprise is opened up new marketing channel.Through using the utility model, the user can more, more fully understand the customer service telephone service; Enterprise can increase relievedly and enriches voice flow, increases more contents, enlarges the scope of business of customer service phone; The customer service phone is changed into voice broadcast and is combined with the fixed phone terminal interface display by original complete voice broadcast, can promote more new business, has increased new marketing channel.
Used specific embodiment in the utility model the principle and the execution mode of the utility model are set forth, the explanation of above embodiment just is used to help to understand the method and the core concept thereof of the utility model; Simultaneously, for one of ordinary skill in the art, according to the thought of the utility model, the part that on embodiment and range of application, all can change, in sum, this description should not be construed as the restriction to the utility model.
Claims (10)
1. fixed phone terminal; It is characterized in that described fixed phone terminal comprises: application processor, dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder, display unit, audio decoder and fixed line receiver;
Described application processor is connected with audio decoder with described dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder respectively;
Described wireless communication apparatus, be used for from the exterior content Control Server download and/or more new business voice menu information to described dialing information storage device;
Described display unit is connected with described Video Decoder, is used to show described professional voice menu information;
Described input unit is used to import the business information from described voice menu information selected;
Described dialing information dispensing device is used for sending continuously and the corresponding one group of professional dial codes of said business information to outside call center switch;
Described voice signal receiving system is used for receiving continuously and described one group of corresponding professional voice signal of professional dial codes from the external call center switch;
Described fixed line receiver is connected with described audio decoder, is used for the decoded professional voice signal of audio plays;
Described dialing information storage device is used to store described professional voice menu information and dial-up operation command.
2. fixed phone terminal according to claim 1 is characterized in that, described dialing information storage device is used the SD card for dialing, and described dialing comprises with the SD card:
Card is connected with described application processor;
Card interface controller is connected with described card;
Memory is connected with described card interface controller, is used for storage service voice menu information and dial-up operation command.
3. fixed phone terminal according to claim 1 is characterized in that, described dialing information storage device is used the CPU card for dialing, and described dialing comprises with the CPU card:
Card is connected with described application processor;
CPU is connected with described card;
EEPROM is connected with described CPU, is used for storage service voice menu information and dial-up operation command.
4. fixed phone terminal according to claim 1 is characterized in that, described fixed phone terminal comprises: USB interface is connected with described application processor.
5. fixed phone terminal according to claim 1 is characterized in that, described input unit comprises: keyboard and/or touch-screen.
6. a fixed phone terminal system is characterized in that, described system comprises: fixed phone terminal, call center's automatic voice responding server, call center's switch and content control server;
Described fixed phone terminal is connected with described call center switch through fixed telephone network; Described call center switch is connected with call center's automatic voice responding server; Described fixed phone terminal is connected with described content control server through the Internet;
Described fixed phone terminal comprises:
Application processor, dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder, display unit, audio decoder and fixed line receiver;
Described application processor is connected with audio decoder with described dialing information dispensing device, voice signal receiving system, dialing information storage device, wireless communication apparatus, input unit, Video Decoder respectively;
Described wireless communication apparatus, be used for from described content control server download and/or more new business voice menu information to described dialing information storage device;
Described display unit is connected with described Video Decoder, is used to show described professional voice menu information;
Described input unit is used to import the business information from described voice menu information selected;
Described dialing information dispensing device is used for sending continuously and the corresponding one group of professional dial codes of said business information to described call center switch;
Described voice signal receiving system is used for the switch reception and described one group of corresponding professional voice signal of professional dial codes continuously from described call center;
Described fixed line receiver is connected with described audio decoder, is used for the decoded professional voice signal of audio plays;
Described dialing information storage device is used to store described professional voice menu information and dial-up operation command.
7. fixed phone terminal according to claim 6 system is characterized in that, described dialing information storage device is used the SD card for dialing, and described dialing comprises with the SD card:
Card is connected with described application processor;
Card interface controller is connected with described card;
Memory is connected with described card interface controller, is used for storage service voice menu information and dial-up operation command.
8. fixed phone terminal according to claim 6 system is characterized in that, described dialing information storage device is used the CPU card for dialing, and described dialing comprises with the CPU card:
Card is connected with described application processor;
CPU is connected with described card;
EEPROM is connected with described CPU, is used for storage service voice menu information and dial-up operation command.
9. fixed phone terminal according to claim 6 system, it is characterized in that described fixed phone terminal comprises: USB interface is connected with described application processor; Wherein,
Described content control server comprises: the advertising message dispensing device, be used for sending advertising message to described fixed phone terminal, and described display unit is used to show described advertising message.
10. fixed phone terminal according to claim 6 system is characterized in that described input unit comprises: keyboard and/or touch-screen.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201120275033U CN202143135U (en) | 2011-07-29 | 2011-07-29 | Fixed phone terminal and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201120275033U CN202143135U (en) | 2011-07-29 | 2011-07-29 | Fixed phone terminal and system |
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| CN202143135U true CN202143135U (en) | 2012-02-08 |
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| CN201120275033U Expired - Fee Related CN202143135U (en) | 2011-07-29 | 2011-07-29 | Fixed phone terminal and system |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102905036A (en) * | 2012-09-07 | 2013-01-30 | 百度在线网络技术（北京）有限公司 | Method, system and device for automatically dialing customer service phone |
| CN103813034A (en) * | 2012-11-08 | 2014-05-21 | 阿里巴巴集团控股有限公司 | Service realization method, terminal and service server |
| CN105141330A (en) * | 2015-09-07 | 2015-12-09 | 康荣富 | Intelligent communication information device |
| CN105338151A (en) * | 2014-08-12 | 2016-02-17 | 中国电信股份有限公司 | Method, user terminal and system for realizing assisted dialing based on touch screen |
| CN112804393A (en) * | 2020-12-30 | 2021-05-14 | 上海涵鼎智能科技有限公司 | Intelligent voice dialing system |
-
2011
- 2011-07-29 CN CN201120275033U patent/CN202143135U/en not_active Expired - Fee Related
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102905036A (en) * | 2012-09-07 | 2013-01-30 | 百度在线网络技术（北京）有限公司 | Method, system and device for automatically dialing customer service phone |
| CN102905036B (en) * | 2012-09-07 | 2016-03-16 | 百度在线网络技术（北京）有限公司 | The automatic dial method of service calls, system and device |
| CN103813034A (en) * | 2012-11-08 | 2014-05-21 | 阿里巴巴集团控股有限公司 | Service realization method, terminal and service server |
| CN103813034B (en) * | 2012-11-08 | 2016-09-28 | 阿里巴巴集团控股有限公司 | A kind of method of business realizing, terminal and service server |
| CN105338151A (en) * | 2014-08-12 | 2016-02-17 | 中国电信股份有限公司 | Method, user terminal and system for realizing assisted dialing based on touch screen |
| CN105141330A (en) * | 2015-09-07 | 2015-12-09 | 康荣富 | Intelligent communication information device |
| CN112804393A (en) * | 2020-12-30 | 2021-05-14 | 上海涵鼎智能科技有限公司 | Intelligent voice dialing system |
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