CN103813034A - Service realization method, terminal and service server - Google Patents
Service realization method, terminal and service server Download PDFInfo
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- CN103813034A CN103813034A CN201210444079.8A CN201210444079A CN103813034A CN 103813034 A CN103813034 A CN 103813034A CN 201210444079 A CN201210444079 A CN 201210444079A CN 103813034 A CN103813034 A CN 103813034A
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Abstract
The application discloses a service realization method, a terminal and a service server, so that problems of low efficiency of service realization and communication resource wasting in the prior art can be solved. The method comprises the following steps that: according to a telephone number, inputted by a user, of a service server, a terminal starts a corresponding application; service identifiers of all services are obtained by the application and are displayed; a to-be-transacted service identifier selected by the user is sent to the service server and is stored; and a voice communication link with the service server is established, so that the service server transact the service corresponding to the to-be-transacted service identifier. According to the method, before the terminal and the service server establish the voice communication link, the user can select the service and the service server can be informed of the selected service by the terminal. Therefore, when the voice communication link is established, the service server can transact the selected service for the user directly, thereby effectively improving the service realization efficiency, shortening time occupied by the voice communication link, and saving the communication resource.
Description
Technical field
The application relates to communication technical field, relates in particular to a kind of method, terminal and service server of business realizing.
Background technology
At present, user, in the time carrying out business, can dial the telephone number of service server, sets up voice communication link with service server, carries out information interaction based on this voice communication link and service server, to select needed business.
For example, when user will be the charging mobile terminal of oneself, also will carry out recharging service time, can use mobile terminal to dial the telephone number of customer service device, set up voice communication with this customer service device and link.Based on this voice communication link, mobile terminal and customer service device carry out information interaction, with the process that realizes recharging service as shown in Figure 1.
Fig. 1 is the business realizing process illustrating as an example of recharging service example in prior art, specifically comprises the following steps:
S101: after voice communication link is set up, customer service device playback " please select language, 1 is mandarin, for English press 2 ", to point out user to select its required language type.
S102: user presses numeral " 1 " key on the keyboard of mobile terminal, voice pulse signal corresponding to numeral " 1 " sent to customer service device by mobile terminal.
Suppose that it is mandarin that user wants the language type of selecting, on the keyboard of mobile terminal, press numeral " 1 " key, mobile terminal sends to customer service device by voice pulse signal (can be specifically touch-tone signal) corresponding to numeral " 1 ".
S103: customer service device resolves to this voice pulse signal after numeral " 1 ", what determine that user selects is mandarin, continues playback " mobile phone is reported the loss please by 1, supplements with money please by 2 ".
S104: user presses numeral " 2 " key on the keyboard of mobile terminal, voice pulse signal corresponding to numeral " 2 " sent to customer service device by mobile terminal.
, user selects recharging service.
S105: customer service device resolves to this voice pulse signal after numeral " 2 ", what determine that user selects is recharging service, continues playback " for the machine is supplemented with money please by 1, #, for other prepaid mobile phone rechargings please input handset number finish with No. # ".
S106: user presses numeral " 1 " key and " # " number key on the keyboard of mobile terminal, numeral " 1 " and voice pulse signal corresponding to symbol " # " are sent to customer service device by mobile terminal.
, user is chosen as the recharging service that the machine is supplemented with money.
S107: customer service device resolves to this voice pulse signal after numeral " 1 " and symbol " # ", what determine that user selects is the recharging service of supplementing with money for the machine, continues to carry out subsequent step.
In follow-up step, customer service device can continue to adopt method prompting user similar to the above to input prepaid card password, and handles this recharging service of supplementing with money for the machine that user selects for user.
Can be found out by said process, above-mentioned steps S101 ~ S107 is all user selects its business that will carry out processes according to the voice message of customer service device, specifically according to the voice message of customer service device, step by step send the process of class of service code corresponding to the business that will carry out to customer service device.As shown in Figure 1, user first sends voice pulse signal corresponding to numeral " 1 " by step S102, send voice pulse signal corresponding to numeral " 2 " by step S104 again, finally send numeral " 1 " and voice pulse signal corresponding to symbol " # " by step S106, also be, the class of service code corresponding to recharging service of supplementing with money for the machine that user will carry out is " 121# ", this class of service code " 121# " is sent to after customer service device successively, and customer service device can determine that it is the recharging service of supplementing with money for the machine that this user will carry out business.After the business of finally having determined user's selection by step S107 customer service device is the recharging service of supplementing with money for the machine, customer service device just really starts as user handles this business, carries out the flow process of handling this business.
Business realizing process as shown in Figure 1 can be found out, in the prior art, user is before service server really starts transacting business, need to expend the business that a large amount of time progressively selects it to handle, so not only the efficiency of business realizing is lower, and can cause terminal to link and taken for a long time with the voice communication between service server, waste the valuable communication resource.
Summary of the invention
The embodiment of the present application provides a kind of method, terminal and service server of business realizing, and in order to solve, the efficiency of business realizing in prior art is lower, the problem of the waste communication resource.
The method of a kind of business realizing that the embodiment of the present application provides, comprising:
Terminal is according to the telephone number of the service server of user's input, and the telephone number of preserving in advance and the corresponding relation of application, starts the application corresponding to telephone number of described user's input; And
Based on data network, obtain the service identification of each business that described service server provides and show by the application starting; And
The service identification that described user is selected in each service identification of showing is defined as pending service identification, and sends to described service server to preserve;
Described terminal, according to the telephone number of described user input, is set up and is linked with the voice communication of described service server, the flow process of the business that the described pending service identification that makes described service server execution handle preservation is corresponding.
The method of a kind of business realizing that the embodiment of the present application provides, comprising:
The request of obtaining that service server sends by the application starting based on data network receiving terminal, wherein, described application is that described terminal starts according to the corresponding relation of the telephone number of the described service server of user's input and the telephone number of preserving in advance and application; And
Obtain request according to described, the service identification of each business that self is provided sends to terminal; And
Receive the pending service identification that described terminal returns and preserve, wherein, described pending service identification is the service identification of selecting in each service identification of getting in described terminal of described user;
Set up voice communication while linking when described service server and described terminal, carry out the flow process of handling the business that the described pending service identification of preservation is corresponding.
A kind of terminal that the embodiment of the present application provides, comprising:
Trigger module, for according to the telephone number of the service server of user input, and the telephone number and the corresponding relation of application preserved in advance, start application corresponding to telephone number that described user inputs;
Acquisition module, for based on data network, is obtained the service identification of each business that described service server provides and is shown by the application starting;
Sending module, is defined as pending service identification for the service identification that described user is selected at each service identification of showing, and sends to described service server to preserve;
Link block, for according to the telephone number of described user input, sets up and links with the voice communication of described service server, the flow process of the business that the described pending service identification that makes described service server execution handle preservation is corresponding.
A kind of service server that the embodiment of the present application provides, comprising:
The first receiver module, for the request of obtaining sending by the application starting based on data network receiving terminal, wherein, described application is that described terminal starts according to the corresponding relation of the telephone number of the described service server of user's input and the telephone number of preserving in advance and application;
Sending module, obtains request for described in basis, and the service identification of each business that self is provided sends to terminal;
The second receiver module, for receiving the pending service identification that described terminal returns and preserving, wherein, described pending service identification is the service identification of selecting in each service identification of getting in described terminal of described user;
Service Processing Module, for when setting up voice communication while linking with described terminal, carry out the flow process of handling the business that the described pending service identification of preservation is corresponding.
The method of a kind of business realizing that the embodiment of the present application provides, comprising:
Terminal is according to the telephone number of the service server of user's input, and the telephone number of preserving in advance and the corresponding relation of application, starts the application corresponding to telephone number of described user's input; And
Based on data network, obtain service identification and the class of service code corresponding to each business of each business that described service server provides by the application starting, and show the service identification of the each business getting; And
The service identification of selecting in each service identification of showing according to described user, determines class of service code corresponding to service identification that described user selects;
Described terminal is according to the telephone number of described user's input, set up and link with the voice communication of described service server, and described voice communication link based on setting up, definite class of service code is sent to service server, described service server is carried out handle the flow process of the business that the class of service code that receives is corresponding.
A kind of terminal that the embodiment of the present application provides, comprising:
Trigger module, for according to the telephone number of the service server of user input, and the telephone number and the corresponding relation of application preserved in advance, start application corresponding to telephone number that described user inputs;
Acquisition module, for based on data network, obtains service identification and the class of service code corresponding to each business of each business that described service server provides, and shows the service identification of the each business getting by the application starting;
Determination module, for the service identification of selecting at each service identification of showing according to described user, determines class of service code corresponding to service identification that described user selects;
Link block, for the telephone number of inputting according to described user, set up and link with the voice communication of described service server, and described voice communication link based on setting up, definite class of service code is sent to service server, described service server is carried out handle the flow process of the business that the class of service code that receives is corresponding.
The embodiment of the present application provides a kind of method, terminal and service server of business realizing, the method terminal is according to the telephone number of the service server of user's input, start the application corresponding to telephone number of this user's input, obtain the service identification of each business that service server provides and show by this application, the pending service identification that user is selected from each service identification of showing sends to service server to preserve, set up and link with the voice communication of service server, make service server handle the business corresponding to pending service identification of preservation.Pass through said method, set up before voice communication links at terminal and service server, user just can select its business that will carry out, and by terminal by select service apprized service server, thereby, set up while linking with the voice communication of service server in terminal, service server can be skipped tediously long voice message and directly for user handles the business that it will carry out, effectively raise the efficiency of business realizing, also shorten voice communication and linked the occupied time, saved the communication resource.
Accompanying drawing explanation
Fig. 1 is the business realizing process illustrating as an example of recharging service example in prior art;
The process of the first business realizing that Fig. 2 provides for the embodiment of the present application;
The process of the second business realizing that Fig. 3 provides for the embodiment of the present application;
The terminal structure schematic diagram corresponding to the first service implementation method that Fig. 4 provides for the embodiment of the present application;
The service server structural representation corresponding to the first service implementation method that Fig. 5 provides for the embodiment of the present application;
The terminal structure schematic diagram corresponding to the second service implementation method that Fig. 6 provides for the embodiment of the present application.
Embodiment
Because user in prior art is after terminal has been set up and linked with the voice communication of service server, its required business is selected in a series of tediously long voice message that first will send according to service server, then service server could really start to carry out the flow process of handling corresponding service, therefore the efficiency of business realizing is lower, and voice communication to link the occupied time also longer, wasted the communication resource.
The embodiment of the present application is in order to improve the efficiency of business realizing, and shorten voice communication link occupied duration with save the communication resource, terminal is after the telephone number of user's incoming traffic server, set up before voice communication links with service server, start the application corresponding to telephone number of this user's input, and obtain the service identification of each business that service server provides and show by this application, select its required business for user, when user has selected after required pending service identification, terminal is by this pending service identification informing business server, and set up voice communication link with it, make service server directly carry out the flow process of handling the business that this pending service identification is corresponding.
Below in conjunction with Figure of description, the embodiment of the present application is described in detail.
The process of the first business realizing that Fig. 2 provides for the embodiment of the present application, specifically comprises the following steps:
S201: terminal is according to the telephone number of the service server of user's input, and the telephone number of preserving in advance and the corresponding relation of application, starts the application corresponding to telephone number of this user's input.
In the embodiment of the present application, can in terminal, preserve in advance the corresponding relation of telephone number and application, specifically can preserve the application that each telephone number is corresponding with the form of mapping table.In the time that user will carry out certain business, still can use terminal to dial the telephone number of corresponding service server, terminal is monitored the telephone number of user's input, in the time that the telephone number that monitors user input is in the mapping table of preserving in advance,, according to the corresponding relation of the telephone number of preserving in this mapping table and application, determine corresponding application the startup of this telephone number that user inputs.
Still will carry out the recharging service of supplementing with money as the machine take user describes as example.The telephone number of supposing the customer service device (service server) relevant to recharging service is 12345678, application is supplemented in be applied as relevant to recharging service with money, can in the mapping table of terminal, preserve in advance this telephone number 12345678 and supplement the corresponding relation of application with money with this.In the time of recharging service that user will carry out supplementing with money for the machine, dial phone number 12345678, terminal monitoring is present in mapping table to this telephone number 12345678, temporarily not setting up voice communication according to this telephone number with customer service device links, but according to this mapping table, determine the application of these telephone number 12345678 correspondences, definite application is supplements application with money, and starts this and supplement application with money.
Certainly, do not find the application corresponding with the telephone number of user's input if the telephone number of user's input not in mapping table, is also terminal, can directly set up voice communication link according to the telephone number of user's input.
S202: based on data network, obtain the service identification of each business that service server provides and show by the application starting.
Terminal has started after the application corresponding with the telephone number of user's input by above-mentioned steps S201, can be based on data network, send to service server the request of obtaining by this application, for obtaining the service identification of each business that service server can provide, the service identification of each business that service server can provide self sends to terminal to show, selects to offer user.Wherein, the service identification of a business includes but not limited to the title of this business.
Continue along using example, terminal has started supplements with money after application, can be based on data network, and supplement application with money and send to customer service device the request of obtaining by this, customer service device receives this and obtains after request, returns to the service identification of each business that this customer service device self can provide to terminal.Wherein, customer service device can return to the form of service lists the service identification of each business to terminal, as shown in table 1.
| Service lists |
| Mobile phone is reported the loss (Chinese) |
| Mobile phone is reported the loss (English) |
| For the machine is supplemented (Chinese) with money |
| For the machine is supplemented (English) with money |
| For other prepaid mobile phone rechargings (Chinese) |
| For other prepaid mobile phone rechargings (English) |
Table 1
As can be seen from Table 1, customer service device has returned to the service identification of 6 business to terminal with the form of service lists, terminal receives after the service identification of each business that customer service device returns, show the service identification of the each business receiving to user, select the service identification of its required business for user.
S203: the service identification that this user is selected in each service identification of showing is defined as pending service identification, and send to service server to preserve.
In the embodiment of the present application, each service identification that terminal is returned to service server shows after user, user can select the service identification of its required business, the service identification that terminal is selected user is defined as pending service identification, and send to service server to preserve, with the required business of this user of informing business server.
Continue along using example, terminal is supplemented application with money by this startup and has been shown after each service identification as shown in table 1 to user, user can select service identification " for the machine is supplemented (Chinese) with money ", as the service identification of its required business, " for the machine is supplemented (Chinese) with money " that terminal is selected user sends to customer service device to preserve as pending service identification, to inform that the required business of this user of customer service device is the recharging service that " as the machine is supplemented (Chinese) with money " is corresponding.
Preferably, in the embodiment of the present application, for can being known accurately, service server follow-uply will for Whom handle any business, the pending service identification that terminal can user be selected and the terminal iidentification of terminal self send to service server, service server receives after the pending service identification and terminal iidentification of terminal transmission, and this pending service identification that foundation receives and the corresponding relation of this terminal iidentification are also preserved.This pending service identification and the corresponding relation of this terminal iidentification of service server based on preserving, can know accurately and follow-uply will handle the business that this pending service identification is corresponding for the user of terminal corresponding to this terminal iidentification of use.Wherein, the terminal iidentification of this terminal self includes but not limited to the telephone number of this terminal.
Continue along using example, the telephone number of supposing this terminal self is 98765432, the service identification " for the machine is supplemented (Chinese) with money " that terminal is selected user is defined as after pending service identification, this pending service identification " for the machine is supplemented (Chinese) with money " and the telephone number 98765432 of this terminal self can be sent to customer service device in the lump.Customer service device receives after the telephone number 98765432 of this pending service identification " for the machine is supplemented (Chinese) with money " and this terminal self, sets up this pending service identification " for the machine is supplemented (Chinese) with money " and also preserves with the corresponding relation of telephone number 98765432.Based on this corresponding relation of setting up, customer service device can be known follow-uply will handle the business of supplementing with money for the machine for the user of the telephone number terminal that is 98765432.
S204: terminal, according to the telephone number of this user input, is set up and linked with the voice communication of service server, makes service server execution handle the flow process of the business that this pending service identification of preservation is corresponding.
In the embodiment of the present application, after the pending service identification that terminal is selected user sends to service server to preserve, can, according to the telephone number of this user's input, set up and link with the voice communication of service server.Because service server has been preserved the pending service identification that terminal sends, also be that service server has been known and will be handled the business that this pending service identification is corresponding, therefore, service server can, according to this pending service identification of preserving, be carried out the flow process of handling the business that this pending service identification is corresponding.
Preferably, in step S203, if terminal has sent the terminal iidentification of pending service identification and this terminal self to service server, and service server has also been set up the corresponding relation of the terminal iidentification of this pending service identification and this terminal self, after terminal has been set up and has been linked with the voice communication of service server, service server can determine that current and this service server self set up the terminal iidentification of the terminal that voice communication links, and search corresponding pending service identification according to the terminal iidentification of this terminal, the flow process of the business that the pending service identification that finds is corresponding is handled in execution.
Continue along using example, terminal has sent the telephone number 98765432 of pending service identification " for the machine is supplemented (Chinese) with money " and this terminal self to customer service device, customer service device has also been set up the corresponding relation of this pending service identification " for the machine is supplemented (Chinese) with money " with telephone number 98765432, terminal is according to the telephone number 12345678 of this customer service device of user's input, set up and link with the voice communication of this customer service device, customer service device is determined the current telephone number with self setting up the terminal that voice communication links, definite telephone number is 98765432, thereby, telephone number 98765432 based on definite, search the pending service identification corresponding with this telephone number 98765432, the pending service identification finding is " for the machine is supplemented (Chinese) with money ", therefore, this customer service device is carried out and is handled corresponding service (, the recharging service of supplementing with money for the machine) flow process.
Pass through said method, input user after the telephone number of service server, terminal and this service server are set up before voice communication links, terminal has just got the service identification of each business that this service server can provide, user can select the service identification of its required business, terminal by user select service identification (pending service identification) inform to service server, then, terminal is set up voice communication with service server again and is linked.Because service server has been known the business that will handle (business that pending service identification is corresponding), therefore can skip tediously long voice message and directly carry out the flow process of handling corresponding service, thereby effectively raise the efficiency of business realizing, also shorten voice communication and linked the occupied time, saved the communication resource.
Further, consider in the time that user uses same terminal repeatedly to carry out different business, terminal can send repeatedly different pending service identifications and the terminal iidentification of this terminal to service server, service server also can be set up the terminal iidentification of this terminal and the corresponding relation of multiple different pending service identifications, thereby, when service server and this terminal are set up voice communication while linking, will be according to the terminal iidentification of this terminal, find the pending service identification of multiple correspondences, now, service server just can accurately not learn that the end should carry out the flow process of handling the business which pending service identification is corresponding yet.Therefore, can carry out accurately the flow process of transacting business in order to make service server, when passing through appeal step S204, service server and this terminal are set up after voice communication is connected, if according to the terminal iidentification of this terminal, find at least two pending service identifications corresponding with the terminal iidentification of this terminal, in at least two that find pending service identifications, terminal iidentification recently definite and this terminal is set up the pending service identification of corresponding relation, and the flow process of the business that this pending service identification of determining (setting up recently the pending service identification of corresponding relation with the terminal iidentification of this terminal) is corresponding is handled in execution.
Be more than the method for the first business realizing of providing of the embodiment of the present application, based on same thinking, the embodiment of the present application also provides the method for the second business realizing, as shown in Figure 3.
The process of the second business realizing that Fig. 3 provides for the embodiment of the present application, specifically comprises the following steps:
S301: terminal is according to the telephone number of the service server of user's input, and the telephone number of preserving in advance and the corresponding relation of application, starts the application corresponding to telephone number of this user's input.
Similar with first method as shown in Figure 2, in the second service implementation method, still can in terminal, preserve in advance the corresponding relation of telephone number and application, specifically can preserve the application that each telephone number is corresponding with the form of mapping table.In the time that user will carry out certain business, still can use terminal to dial the telephone number of corresponding service server, terminal is monitored the telephone number of user's input, in the time that the telephone number that monitors user input is in the mapping table of preserving in advance,, according to the corresponding relation of the telephone number of preserving in this mapping table and application, determine corresponding application the startup of this telephone number that user inputs.
Still will carry out the recharging service of supplementing with money as the machine take user describes as example.The telephone number of supposing the customer service device (service server) relevant to recharging service is 12345678, application is supplemented in be applied as relevant to recharging service with money, can in the mapping table of terminal, preserve in advance this telephone number 12345678 and supplement the corresponding relation of application with money with this.In the time of recharging service that user will carry out supplementing with money for the machine, dial phone number 12345678, terminal monitoring is present in mapping table to this telephone number 12345678, temporarily not setting up voice communication according to this telephone number with customer service device links, but according to this mapping table, determine the application of these telephone number 12345678 correspondences, definite application is supplements application with money, and starts this and supplement application with money.
Certainly, do not find the application corresponding with the telephone number of user's input if the telephone number of user's input not in mapping table, is also terminal, can directly set up voice communication link according to the telephone number of user's input.
S302: based on data network, obtain the service identification of each business that service server provides by the application starting, and class of service code corresponding to each business, and show the service identification of the each business getting.
In the embodiment of the present application, different from first method is as shown in Figure 2, terminal has started after the application corresponding with the telephone number of user's input by above-mentioned steps S301, except will obtaining the service identification of each business that service server can provide, also to obtain class of service code corresponding to each business.Concrete, terminal can, based on data network, send to service server the request of obtaining by the application starting, and user obtains the service identification of each business that service server can provide, and class of service code corresponding to each business.Wherein, the service identification of a business includes but not limited to the title of this business.
Continue along using example, terminal has started supplements with money after application, can be based on data network, supplement application with money and send and obtain request to customer service device by this, customer service device receives this and obtains after request, return to the service identification of each business that this customer service device self can provide to terminal, and class of service code corresponding to each business.Wherein, customer service device return to service identification and the class of service code corresponding to each business of each business to terminal can be as shown in table 2.
| Service identification | Class of service code |
| Mobile phone is reported the loss (Chinese) | 11 |
| Mobile phone is reported the loss (English) | 21 |
| For the machine is supplemented (Chinese) with money | 121# |
| For the machine is supplemented (English) with money | 221# |
| For other prepaid mobile phone rechargings (Chinese) | 12XXX# |
| For other prepaid mobile phone rechargings (English) | 22XXX# |
Table 2
As can be seen from Table 2, customer service device has returned to service identification and the corresponding class of service code of 6 business altogether to terminal, wherein, the class of service code corresponding to business of " for the machine is supplemented (Chinese) with money " is 121#, also be, according to service implementation method of the prior art, terminal is being set up after voice communication links with customer service device, the voice message that user need to send according to customer service device inputs 1 successively, 2, 1, #, make terminal respectively by 1, 2, 1, the voice pulse signal that # is corresponding sends to customer service device, inform that the business that customer service device will be carried out is the business of class of service code 121# corresponding " for the machine is supplemented (Chinese) with money ".
Terminal receives after service identification as shown in table 2 and class of service code, shows the service identification of the each business receiving to user, selects the service identification of its required business for user.
S303: the service identification of selecting in each service identification of showing according to this user, determine class of service code corresponding to service identification that this user selects.
In the embodiment of the present application, each service identification that terminal is returned to service server shows after user, user can select the service identification of its required business, and the service identification that terminal can be selected according to user, determines the corresponding class of service code of service identification that this user selects.
Continue along using example, terminal is supplemented application with money by this startup and has been shown after each service identification as shown in table 2 to user, user can select service identification " for the machine is supplemented (Chinese) with money ", as the service identification of its required business, terminal can be according to table 2, determines that the corresponding class of service code of service identification " for the machine is supplemented (Chinese) with money " that user selects is 121#.
S304: terminal is according to the telephone number of this user's input, set up and link with the voice communication of service server, and this voice communication link based on setting up, definite class of service code is sent to service server, make service server carry out the flow process of handling the business that the class of service code that receives is corresponding.
Terminal has been determined after the class of service code that service identification that user selects is corresponding by above-mentioned steps S303, can, according to the telephone number of this user's input, have been set up and link with the voice communication of service server.Because terminal has been determined class of service code corresponding to service identification that user selects, also be, after terminal has known that setting up voice communication links, the class of service code that user will input, therefore, after having set up and having linked with the voice communication of service server, terminal can be based on this voice communication link, automatically this class of service code of determining is sent to service server, make service server carry out the flow process of handling the business that the class of service code that receives is corresponding, and the voice message of sending according to service server without user is manually inputted.
Concrete, terminal this voice communication link based on setting up, send to the method for service server to be definite class of service code: terminal this voice communication link based on setting up, according to the sequencing of the each symbol comprising in definite class of service code, successively voice the pulse signal corresponding each symbol comprising in definite class of service code is sent to service server.Wherein, this voice pulse signal includes but not limited to touch-tone signal
Continue along using example, class of service code corresponding to service identification (" for the machine is supplemented (Chinese) with money ") of selecting due to the definite user of terminal is 121#, therefore, terminal can be informed in set up link with the voice communication of customer service device after, it is exactly 121# that user needs the class of service code of manually input, therefore, terminal is according to the telephone number 12345678 of user's input, set up and link with the voice communication of this customer service device, and according to the sequencing of the each symbol comprising in this class of service code 121# determining, automatically successively voice pulse signal corresponding to each symbol comprising in this class of service code 121# sent to customer service device, also be, send successively symbol " 1 ", " 2 ", " 1 ", the voice pulse signal that " # " difference is corresponding.Customer service device receives after each voice pulse signal of terminal transmission, each voice pulse signal is resolved to corresponding symbol, the symbol parsing is 121#, business corresponding to class of service code that can determine this symbol representative is the business of " for the machine is supplemented (Chinese) with money ", therefore, carry out the flow process of handling the business that this class of service code (121#) is corresponding.
By the second service implementation method as shown in Figure 3, input user after the telephone number of service server, terminal and this service server are set up before voice communication links, class of service code corresponding to business that terminal will have been carried out with regard to having known this user, therefore, terminal and service server are set up after voice communication links, class of service code corresponding to business that terminal can will be carried out user automatically sends to service server, and hear out whole tediously long voice message without user, also without manually incoming traffic class code of user oneself, service server even also can not play voice message, can realize the corresponding business that user will handle, thereby effectively raise the efficiency of business realizing, also shorten voice communication and linked the occupied time, save the communication resource.
Further, in the second service implementation method as shown in Figure 3, terminal is in the time sending to service server by voice pulse signal corresponding to each symbol comprising in definite class of service code (class of service code corresponding to service identification that user selects) successively, can, every the time interval of setting, send voice pulse signal corresponding to a symbol comprising in definite class of service code to service server.The time interval of this setting can be set as required, for example, sends voice pulse signal corresponding to a symbol comprising in this class of service code every 1 second.
Fig. 4 is the terminal structure schematic diagram corresponding to the first service implementation method that the embodiment of the present application provides, and specifically comprises:
Sending module 403, is defined as pending service identification for the service identification that described user is selected at each service identification of showing, and sends to described service server to preserve;
Described sending module 403 specifically for, described pending service identification and the terminal iidentification of self are sent to described service server, the described pending service identification that described service server is set up receive and the corresponding relation of terminal iidentification are also preserved, wherein, described terminal iidentification comprises the telephone number of described terminal;
Described link block 404 specifically for, according to the telephone number of described user's input, set up and link with the voice communication of described service server, make described service server determine the terminal iidentification of described terminal, and search corresponding pending service identification according to the terminal iidentification of described terminal, carry out the flow process of handling the business that the pending service identification that finds is corresponding.
Fig. 5 is the service server structural representation corresponding to the first service implementation method that the embodiment of the present application provides, and specifically comprises:
The first receiver module 501, for the request of obtaining sending by the application starting based on data network receiving terminal, wherein, described application is that described terminal starts according to the corresponding relation of the telephone number of the described service server of user's input and the telephone number of preserving in advance and application;
Sending module 502, obtains request for described in basis, and the service identification of each business that self is provided sends to terminal;
The second receiver module 503, for receiving the pending service identification that described terminal returns and preserving, wherein, described pending service identification is the service identification of selecting in each service identification of getting in described terminal of described user;
Described the second receiver module 503 specifically for, receive pending service identification that described terminal returns and the terminal iidentification of described terminal self, wherein, the terminal iidentification of described terminal self comprises the telephone number of described terminal; The described pending service identification that foundation receives and the corresponding relation of terminal iidentification are also preserved;
Described Service Processing Module 504 specifically for, when setting up voice communication while linking with described terminal, determine the terminal iidentification of described terminal, and search corresponding pending service identification according to the terminal iidentification of described terminal, carry out the flow process of handling the business that the pending service identification that finds is corresponding.
Described Service Processing Module 504 specifically for, in the time finding at least two pending service identifications corresponding with the terminal iidentification of described terminal, in at least two that find pending service identifications, determine the pending service identification of setting up recently corresponding relation with the terminal iidentification of described terminal, and carry out the flow process of handling the business that definite pending service identification is corresponding.
Fig. 6 is the terminal structure schematic diagram corresponding to the second service implementation method that the embodiment of the present application provides, and specifically comprises:
Described link block 604 specifically for, based on the described voice communication link of setting up, according to the sequencing of the each symbol comprising in definite class of service code, successively voice the pulse signal corresponding each symbol comprising in definite class of service code is sent to service server.
Described link block 604 specifically for, every set the time interval, send voice pulse signal corresponding to a symbol comprising in definite class of service code to described service server.
The embodiment of the present application provides a kind of method, terminal and service server of business realizing, the method terminal is according to the telephone number of the service server of user's input, start the application corresponding to telephone number of this user's input, obtain the service identification of each business that service server provides and show by this application, the pending service identification that user is selected from each service identification of showing sends to service server to preserve, set up and link with the voice communication of service server, make service server handle the business corresponding to pending service identification of preservation.Pass through said method, set up before voice communication links at terminal and service server, user just can select its business that will carry out, and by terminal by select service apprized service server, thereby, set up while linking with the voice communication of service server in terminal, service server can be skipped tediously long voice message and directly for user handles the business that it will carry out, effectively raise the efficiency of business realizing, also shorten voice communication and linked the occupied time, saved the communication resource.
Those skilled in the art should understand, the application's embodiment can be provided as method, system or computer program.Therefore, the application can adopt complete hardware implementation example, completely implement software example or the form in conjunction with the embodiment of software and hardware aspect.And the application can adopt the form at one or more upper computer programs of implementing of computer-usable storage medium (including but not limited to magnetic disc store, CD-ROM, optical memory etc.) that wherein include computer usable program code.
The application is with reference to describing according to flow chart and/or the block diagram of the method for the embodiment of the present application, equipment (system) and computer program.Should understand can be by the flow process in each flow process in computer program instructions realization flow figure and/or block diagram and/or square frame and flow chart and/or block diagram and/or the combination of square frame.Can provide these computer program instructions to the processor of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing device to produce a machine, the instruction that makes to carry out by the processor of computer or other programmable data processing device produces the device for realizing the function of specifying at flow process of flow chart or multiple flow process and/or square frame of block diagram or multiple square frame.
These computer program instructions also can be stored in energy vectoring computer or the computer-readable memory of other programmable data processing device with ad hoc fashion work, the instruction that makes to be stored in this computer-readable memory produces the manufacture that comprises command device, and this command device is realized the function of specifying in flow process of flow chart or multiple flow process and/or square frame of block diagram or multiple square frame.
These computer program instructions also can be loaded in computer or other programmable data processing device, make to carry out sequence of operations step to produce computer implemented processing on computer or other programmable devices, thereby the instruction of carrying out is provided for realizing the step of the function of specifying in flow process of flow chart or multiple flow process and/or square frame of block diagram or multiple square frame on computer or other programmable devices.
Although described the application's preferred embodiment, once those skilled in the art obtain the basic creative concept of cicada, can make other change and modification to these embodiment.So claims are intended to be interpreted as comprising preferred embodiment and fall into all changes and the modification of the application's scope.
Obviously, those skilled in the art can carry out various changes and modification and the spirit and scope that do not depart from the application to the application.Like this, if within these of the application are revised and modification belongs to the scope of the application's claim and equivalent technologies thereof, the application is also intended to comprise these changes and modification interior.
Claims (16)
1. a method for business realizing, is characterized in that, comprising:
Terminal is according to the telephone number of the service server of user's input, and the telephone number of preserving in advance and the corresponding relation of application, starts the application corresponding to telephone number of described user's input; And
Based on data network, obtain the service identification of each business that described service server provides and show by the application starting; And
The service identification that described user is selected in each service identification of showing is defined as pending service identification, and sends to described service server to preserve;
Described terminal, according to the telephone number of described user input, is set up and is linked with the voice communication of described service server, the flow process of the business that the described pending service identification that makes described service server execution handle preservation is corresponding.
2. the method for claim 1, is characterized in that, sends to described service server to preserve described pending service identification, specifically comprises:
The terminal iidentification of described pending service identification and described terminal self is sent to described service server, the described pending service identification that described service server is set up receive and the corresponding relation of terminal iidentification are also preserved, wherein, the terminal iidentification of described terminal self comprises the telephone number of described terminal;
Described terminal, according to the telephone number of described user input, is set up and is linked with the voice communication of described service server, and the flow process of the business that the described pending service identification that makes described service server execution handle preservation is corresponding, specifically comprises:
Described terminal is according to the telephone number of described user's input, set up and link with the voice communication of described service server, make described service server determine the terminal iidentification of described terminal, and search corresponding pending service identification according to the terminal iidentification of described terminal, carry out the flow process of handling the business that the pending service identification that finds is corresponding.
3. a method for business realizing, is characterized in that, comprising:
The request of obtaining that service server sends by the application starting based on data network receiving terminal, wherein, described application is that described terminal starts according to the corresponding relation of the telephone number of the described service server of user's input and the telephone number of preserving in advance and application; And
Obtain request according to described, the service identification of each business that self is provided sends to terminal; And
Receive the pending service identification that described terminal returns and preserve, wherein, described pending service identification is the service identification of selecting in each service identification of getting in described terminal of described user;
Set up voice communication while linking when described service server and described terminal, carry out the flow process of handling the business that the described pending service identification of preservation is corresponding.
4. method as claimed in claim 3, is characterized in that, receives pending service identification preservation that described terminal is returned, specifically comprises:
Described service server receives pending service identification that described terminal returns and the terminal iidentification of described terminal self, and wherein, the terminal iidentification of described terminal self comprises the telephone number of described terminal; And
The described pending service identification that foundation receives and the corresponding relation of terminal iidentification are also preserved;
Set up voice communication while linking when described service server and described terminal, carry out the flow process of handling the business that the described pending service identification of preservation is corresponding, specifically comprise:
Set up voice communication while linking when described service server and described terminal, determine the terminal iidentification of described terminal; And
Search corresponding pending service identification according to the terminal iidentification of described terminal; And
The flow process of the business that the pending service identification that finds is corresponding is handled in execution.
5. method as claimed in claim 4, is characterized in that, carries out the flow process of handling the business that the pending service identification that finds is corresponding, specifically comprises:
In the time finding at least two pending service identifications corresponding with the terminal iidentification of described terminal, at least two that find pending service identifications, determine the pending service identification of setting up recently corresponding relation with the terminal iidentification of described terminal; And
The flow process of the business that definite pending service identification is corresponding is handled in execution.
6. a terminal, is characterized in that, comprising:
Trigger module, for according to the telephone number of the service server of user input, and the telephone number and the corresponding relation of application preserved in advance, start application corresponding to telephone number that described user inputs;
Acquisition module, for based on data network, is obtained the service identification of each business that described service server provides and is shown by the application starting;
Sending module, is defined as pending service identification for the service identification that described user is selected at each service identification of showing, and sends to described service server to preserve;
Link block, for according to the telephone number of described user input, sets up and links with the voice communication of described service server, the flow process of the business that the described pending service identification that makes described service server execution handle preservation is corresponding.
7. terminal as claimed in claim 6, it is characterized in that, described sending module specifically for, described pending service identification and the terminal iidentification of self are sent to described service server, the described pending service identification that described service server is set up receive and the corresponding relation of terminal iidentification are also preserved, wherein, described terminal iidentification comprises the telephone number of described terminal;
Described link block specifically for, according to the telephone number of described user's input, set up and link with the voice communication of described service server, make described service server determine the terminal iidentification of described terminal, and search corresponding pending service identification according to the terminal iidentification of described terminal, carry out the flow process of handling the business that the pending service identification that finds is corresponding.
8. a service server, is characterized in that, comprising:
The first receiver module, for the request of obtaining sending by the application starting based on data network receiving terminal, wherein, described application is that described terminal starts according to the corresponding relation of the telephone number of the described service server of user's input and the telephone number of preserving in advance and application;
Sending module, obtains request for described in basis, and the service identification of each business that self is provided sends to terminal;
The second receiver module, for receiving the pending service identification that described terminal returns and preserving, wherein, described pending service identification is the service identification of selecting in each service identification of getting in described terminal of described user;
Service Processing Module, for when setting up voice communication while linking with described terminal, carry out the flow process of handling the business that the described pending service identification of preservation is corresponding.
9. service server as claimed in claim 8, it is characterized in that, described the second receiver module specifically for, receive pending service identification that described terminal returns and the terminal iidentification of described terminal self, wherein, the terminal iidentification of described terminal self comprises the telephone number of described terminal; The described pending service identification that foundation receives and the corresponding relation of terminal iidentification are also preserved;
Described Service Processing Module specifically for, when setting up voice communication while linking with described terminal, determine the terminal iidentification of described terminal, and search corresponding pending service identification according to the terminal iidentification of described terminal, carry out the flow process of handling the business that the pending service identification that finds is corresponding.
10. service server as claimed in claim 9, it is characterized in that, described Service Processing Module specifically for, in the time finding at least two pending service identifications corresponding with the terminal iidentification of described terminal, in at least two that find pending service identifications, determine the pending service identification of setting up recently corresponding relation with the terminal iidentification of described terminal, and carry out the flow process of handling the business that definite pending service identification is corresponding.
The method of 11. 1 kinds of business realizing, is characterized in that, comprising:
Terminal is according to the telephone number of the service server of user's input, and the telephone number of preserving in advance and the corresponding relation of application, starts the application corresponding to telephone number of described user's input; And
Based on data network, obtain service identification and the class of service code corresponding to each business of each business that described service server provides by the application starting, and show the service identification of the each business getting; And
The service identification of selecting in each service identification of showing according to described user, determines class of service code corresponding to service identification that described user selects;
Described terminal is according to the telephone number of described user's input, set up and link with the voice communication of described service server, and described voice communication link based on setting up, definite class of service code is sent to service server, described service server is carried out handle the flow process of the business that the class of service code that receives is corresponding.
12. methods as claimed in claim 11, is characterized in that, based on the described voice communication link of setting up, definite class of service code are sent to service server, specifically comprise:
The described voice communication link of described terminal based on setting up, according to the sequencing of the each symbol comprising in definite class of service code, sends to service server by voice the pulse signal corresponding each symbol comprising in definite class of service code successively.
13. methods as claimed in claim 12, is characterized in that, successively voice the pulse signal corresponding each symbol comprising in definite class of service code are sent to service server, specifically comprise:
Described terminal, every the time interval of setting, sends voice pulse signal corresponding to a symbol comprising in definite class of service code to described service server.
14. 1 kinds of terminals, is characterized in that, comprising:
Trigger module, for according to the telephone number of the service server of user input, and the telephone number and the corresponding relation of application preserved in advance, start application corresponding to telephone number that described user inputs;
Acquisition module, for based on data network, obtains service identification and the class of service code corresponding to each business of each business that described service server provides, and shows the service identification of the each business getting by the application starting;
Determination module, for the service identification of selecting at each service identification of showing according to described user, determines class of service code corresponding to service identification that described user selects;
Link block, for the telephone number of inputting according to described user, set up and link with the voice communication of described service server, and described voice communication link based on setting up, definite class of service code is sent to service server, described service server is carried out handle the flow process of the business that the class of service code that receives is corresponding.
15. terminals as claimed in claim 14, it is characterized in that, described link block specifically for, based on the described voice communication link of setting up, according to the sequencing of the each symbol comprising in definite class of service code, successively voice the pulse signal corresponding each symbol comprising in definite class of service code is sent to service server.
16. terminals as claimed in claim 15, is characterized in that, described link block specifically for, every set the time interval, send voice pulse signal corresponding to a symbol comprising in definite class of service code to described service server.
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| CN201210444079.8A CN103813034B (en) | 2012-11-08 | 2012-11-08 | A kind of method of business realizing, terminal and service server |
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| CN201210444079.8A CN103813034B (en) | 2012-11-08 | 2012-11-08 | A kind of method of business realizing, terminal and service server |
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| CN103813034B (en) | 2016-09-28 |
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