CN1371575A - 处理对操作员业务提出的请求 - Google Patents

处理对操作员业务提出的请求 Download PDF

Info

Publication number
CN1371575A
CN1371575A CN 00812251 CN00812251A CN1371575A CN 1371575 A CN1371575 A CN 1371575A CN 00812251 CN00812251 CN 00812251 CN 00812251 A CN00812251 A CN 00812251A CN 1371575 A CN1371575 A CN 1371575A
Authority
CN
China
Prior art keywords
operator
request
callback
typing item
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN 00812251
Other languages
English (en)
Chinese (zh)
Inventor
C·哈夫利斯
E·齐梅尔
P·冯莱尔
M·凯森斯
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens AG filed Critical Siemens AG
Publication of CN1371575A publication Critical patent/CN1371575A/zh
Pending legal-status Critical Current

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
CN 00812251 1999-06-29 2000-06-28 处理对操作员业务提出的请求 Pending CN1371575A (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE1999129756 DE19929756A1 (de) 1999-06-29 1999-06-29 Bearbeitung einer Anforderung an ein Operatorservice
DE19929756.8 1999-06-29

Publications (1)

Publication Number Publication Date
CN1371575A true CN1371575A (zh) 2002-09-25

Family

ID=7912926

Family Applications (1)

Application Number Title Priority Date Filing Date
CN 00812251 Pending CN1371575A (zh) 1999-06-29 2000-06-28 处理对操作员业务提出的请求

Country Status (4)

Country Link
EP (1) EP1190581A1 (de)
CN (1) CN1371575A (de)
DE (1) DE19929756A1 (de)
WO (1) WO2001001709A1 (de)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100338964C (zh) * 2004-08-28 2007-09-19 阿尔卡特公司 建立通信连接的方法
CN109688282A (zh) * 2019-03-01 2019-04-26 中国联合网络通信集团有限公司 呼叫处理方法、装置、服务器与存储介质

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10108824A1 (de) * 2001-02-23 2002-09-12 Siemens Ag Verfahren zum Betrieb eines privaten Telekommunikationsnetzes
CN102469425B (zh) * 2010-11-09 2015-08-12 中国移动通信集团北京有限公司 一种实现一号通业务的方法、装置及系统

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4788715A (en) * 1986-10-16 1988-11-29 American Telephone And Telegraph Company At&T Bell Laboratories Announcing waiting times in queuing systems
US5155761A (en) * 1990-01-26 1992-10-13 Intervoice, Inc. Automatic call back system and method of operation
US5185786A (en) * 1990-11-13 1993-02-09 Dialogic Corporation Automatic call center overflow retrieval system
US5185782A (en) * 1991-02-08 1993-02-09 A&T Bell Laboratories ACD arrangement for automatically returning a call at a time specified by the original caller
US5311574A (en) * 1991-10-23 1994-05-10 At&T Bell Laboratories Automatic customer call back for automatic call distribution systems
US5764746A (en) * 1996-05-30 1998-06-09 Ericsson, Inc. Holding party call back subscriber feature
US6411805B1 (en) * 1997-06-05 2002-06-25 Mci Communications Corporation System and method for a network-based call continuation service

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100338964C (zh) * 2004-08-28 2007-09-19 阿尔卡特公司 建立通信连接的方法
CN109688282A (zh) * 2019-03-01 2019-04-26 中国联合网络通信集团有限公司 呼叫处理方法、装置、服务器与存储介质

Also Published As

Publication number Publication date
DE19929756A1 (de) 2001-01-18
EP1190581A1 (de) 2002-03-27
WO2001001709A1 (de) 2001-01-04

Similar Documents

Publication Publication Date Title
US7103170B2 (en) System and method for providing a call back option for callers to a call center
EP0582440B1 (de) Internationales Rufsystem mit Priorität
EP0539105B1 (de) Automatisches Teilnehmerrückrufverfahren für automatische Anrufverteilsysteme
US4788718A (en) Call data collection and modification of received call distribution
US5384841A (en) Automatic call distribution network with call overload system and method
US6175621B1 (en) Priority call on busy
US5528678A (en) Revertive calling automatic call distributor
US5253288A (en) Alternate destination call redirection for telecommunications systems
US5524145A (en) Incoming call completion threshold restriction
US5724419A (en) Call overflow system and method for an automatic call distribution system
US7054427B2 (en) System and method for enhanced internet service connections
US6766009B2 (en) Method and system for correlating telephone calls with information delivery
CA2209662A1 (en) Enhanced overflow call processing
US6246759B1 (en) Call overflow system and method for overflowing telephone calls between telephonic switches
US5889846A (en) Method and system for initiating a software defined network call via a network adjunct platform
US6466661B2 (en) Method of establishing a connection, as well as exchange, service computer and communications network
EP0627862A2 (de) Private virtuelle Netze
US6542600B1 (en) Method for improved resource management in a telecommunication application platform
CN1371575A (zh) 处理对操作员业务提出的请求
US6418197B1 (en) Method of playing announcements in telecommunication network exchange
US6038308A (en) ISDN primary rate interswitch mail using non-call associated temporary signalling
EP1087599A2 (de) Fernsprechsystem mit intelligenten Netz mit Dienst zum bereitstellen von Anrufweiterleitungsoptionen an einer Partei die einen Teilnehmer anruft
EP1025714B1 (de) Fernsprechanrufverarbeitungssystem
CA2023140C (en) Alternate destination call redirection for telecommunications systems
GB2321157A (en) Private circuits

Legal Events

Date Code Title Description
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C12 Rejection of a patent application after its publication
RJ01 Rejection of invention patent application after publication