CN1307298A

CN1307298A - Electronic order receiving and processing system and method and goods supplying equipment

Info

Publication number: CN1307298A
Application number: CN 00100485
Authority: CN
Inventors: 吴晓光
Original assignee: Individual
Current assignee: Individual
Priority date: 2000-02-01
Filing date: 2000-02-01
Publication date: 2001-08-08

Abstract

The electronic order receiving and processing system includes table ordering unit to receive order; central processing unit to receive order from the table ordering unit; assorting command unit to receive the assorting message from the central processing unit and transmit it to operator; and change giving command unit connected together via LAN. The meal money amount is input to table ordering unit and transmitted to the central processig unit, which sends to the change giving command unit the meal money settling message, and the change giving command unit converts the message to change giving command to the operator.

Description

Electronic order reception and disposal system and method and goods supplying equipment thereof

The present invention relates to electronic order reception and disposal system and goods supplying equipment thereof that a kind of Gong client who is mainly used in snack bar independently orders.

The public is many-sided to the requirement of snack bar,, environment reliable except reasonable price, stay in grade, health is clean and tidy, also has speed fast and provide good service.The first few items requirement is the general character requirement to catering trade, and then two then is the particular requirement to snack bar.Speed is to make snack bar difference (or excellent) in the essential characteristic in other dining rooms soon, and provides good service, and then is to guarantee the pacing items of snack bar no less than other dining rooms.Speed is fast, is meant to order soon, settle accounts soon, pay and eat soon, do not have unnecessary time waste; Provide good service, be presented as that then attitude is good, the means of services are many, client is have dinner psychological pressure of bearing and the muscle power of paying, be lower than or be not higher than other dining rooms.Yet as things go, snack bar can't be accomplished that also real speed is fast and provide good service.

It at first is speed issue.Present most of snack bar all uses the POS terminal computer system to accept client and orders, adjusts dinner cost.Generally speaking, receive a client (comprise registration order content, gathering, small change, pay meal) about 1 fen half of average only needs, be not slow.But this time is only at a client, if, ten clients' queuings are arranged before the POS terminating machine, so, the client who comes the tenth must wait 15 minutes, and bulk velocity is unhappy.Tens people order in anxious the waiting of queuing before often sales counter occurring the peak period of having dinner, and there is the phenomenon of a large amount of seats free time in the dining room.

Next is a service problem.Usually, can guarantee that the snack bar of above-mentioned speed all has a common characteristic in service, that is, not provide food delivery to arrive the table service.Consequently: after the client that has dinner must be in person finishes activities such as ordering, pay the bill, get food before the sales counter successively, holding food to seek the seat again, then, just can enter and have dinner ... compare with other dining rooms, snack bar allows its client pay more some in this respect really.Client is self-service, a kind of really based on the advanced person service theory produced both alleviates the dining room burden, be intended to respect the method for service of client's consumption wish again, but that client is ready to accept is self-service, but usually be aspect spirit and will, rather than on muscle power.Client enjoys all services before wishing to be sitting in dining table.In fact, present this method of service, client's consumption wish is not respected fully, such as, waiter's oral distribution etc.

In addition, snack bar also exists following production kind, amount of only arranging food by rule of thumb such as a., thereby, cause the untimely or inaccurate problem of food supply; B. illegal free of cost food of counterman or article, and responsibility is difficult to the problem accurately assert; C. often because of the change shortage, cause clearing to be delayed, and then influence the problem of clearing speed; D. leave concentratedly because of varieties of food items, waiter's pantry that must in sales counter, shuttle back and forth, and then the problem of meal speed is paid in influence; E. the peak period many clients of having dinner have dinner and finish still that sky accounts for the seat, cause the dining room passenger flow not smooth, the problem of seat underutilization, or the like.

The objective of the invention is: propose electronic order reception and disposal system, method and goods supplying equipment thereof that brand-new Gong the client who is mainly used in snack bar of a kind of function independently orders.Guarantee that technically snack bar can accept client quickly and order, carry out food delivery to table service, and can realize the further rational division of work of service operation, thereby, efficiency of operation, the means of services, the management quality of snack bar can both be significantly improved.

Above-mentioned purpose realizes by following scheme:

A kind of electronic order receives and disposal system, at least include: be no less than a desktop order device, central processing unit, be no less than a pantry instruction distributing device, be no less than a small change instruction distributing device, described each device links together by a LAN (Local Area Network), the wherein said desktop device of ordering is accepted client and is ordered, and the information of will ordering sends described central processing unit to by described LAN (Local Area Network); Described central processing unit sends the information of making a reservation to described pantry instruction distributing device, described pantry instruction distributing device becomes the pantry instruction to be distributed to the operator this information translation of making a reservation, and print the food delivery card, and after operator's feedback, the pantry information of finishing is mail to described central processing unit; The debt that described desktop is ordered device and paid in order to the input client, and this information is sent to described central processing unit; Described central processing unit sends the dinner cost settlement information to described small change instruction distributing device, described small change instruction distributing device converts this dinner cost settlement information to the small change instruction and is distributed to the operator, and print the dinner cost receipt, and the information that after operator's feedback the small change instruction is finished mails to central processing unit.

Wherein further include: be no less than a goods supplying equipment, described each goods supplying equipment all includes a plurality of food forwarders so that the goods of multiple class to be provided, each described goods supplying equipment is corresponding with described pantry instruction distributing device to be combined into a pantry platform, described goods supplying equipment links to each other with other device by described LAN (Local Area Network), accept supply of material data that described central processing unit sends and the pantry data of sending with the corresponding pantry instruction of this goods supplying equipment distributing device, supply with goods according to these data.

Above-described goods supplying equipment includes: master control device, a plurality of food forwarder, described master control device is electrically connected with described a plurality of food forwarders, wherein

Described master control device includes: a computing machine, and it receives the supply of material data and the pantry data of local network input; Becoming supply of material instruction and pantry hint instructions to be distributed to each food forwarder the aforementioned data treatment conversion carries out; The supply of material and pantry information that each food forwarder feedback is come are exported to local network;

Described food forwarder includes:

Microprocessor portion is made up of microprocessor and peripheral circuit thereof, and it is electrically connected with described master control device;

The center-aisle part, it is the food passage that is mechanically connected between goods mouth and the outlet;

Go into the goods notch portion, include into goods mouth conveying mechanism, go into the goods a kind of horse raised north of the Grean Wall and reach, go into the goods a kind of horse raised north of the Grean Wall and reach controller, go into goods mouth counter, go into goods mouth nixie display; Wherein saidly go into the goods a kind of horse raised north of the Grean Wall and reach to drive and describedly go into goods mouth conveying mechanism and carry food; Describedly go into the goods a kind of horse raised north of the Grean Wall and reach controller and go into the goods a kind of horse raised north of the Grean Wall and reach and be electrically connected, when food is put into, control this motor operations with described; Go into goods mouth nixie display and be electrically connected, the demonstration quantity of should supplying with microprocessor portion; Go into goods mouth counter and be electrically connected with described microprocessor portion, the food through this counter is counted, and sent count information to described microprocessor, the number that this microprocessor is adjusted nixie display again according to this count information shows;

The outlet part includes outlet conveying mechanism, outlet motor, outlet motor controller, outlet counter; The described outlet conveying mechanism output of wherein said outlet motor driven food; Described outlet motor controller is electrically connected with described outlet motor, when food is removed, controls this motor operations; The outlet counter is electrically connected with described microprocessor portion, the food through this counter is counted, and sent count information to described microprocessor.

The described desktop device of ordering includes: microprocessor portion, form by microprocessor and peripheral circuit thereof, it links to each other with central processing unit by described LAN (Local Area Network), the basic data processing of utilizing central processing unit to provide is read and write the information of ordering of part input by keyboard and IC-card, and result is transmitted to central processing unit; IC-card read-write part, it reads the contained information of IC-card, makes the device of ordering enter user mode, and assists to finish with the card settlement operations; The man-machine interface part, it is used for being imported by the operator decides the meal relevant information, shows aforementioned input operation result, and the relevant information that is provided by central processing unit is provided;

Described central processing unit is made up of at least one station server, and it is connected on the described LAN (Local Area Network), provides the make a reservation basic data of card etc. about food price, client to the desktop device of ordering; Receive, handle that desktop orders that device sends that all are made a reservation and settlement information; Distribute the information of making a reservation to pantry instruction distributing device; To goods supplying equipment distribution supply of material data; To small change instruction distributing device distribution dinner cost settlement information;

Described pantry instruction distributing device includes: microprocessor portion, form by microprocessor and peripheral circuit thereof, it links to each other with central processing unit by described LAN (Local Area Network), the information processing of making a reservation that the central processing unit branch is sent converts pantry instruction and the print command of food delivery card to, and the pantry data of every assembly meal instruction are issued goods supplying equipment at any time; The pantry information of finishing is mail to central processing unit; The man-machine interface part, it links to each other with described microprocessor portion, is used to show the instruction of pantry information and pantry, be used for importing the pantry information that finishes by the operator, and the next pantry instruction of promoting or transferring; Mini-printer, it links to each other with described microprocessor portion, is used for printing the food delivery card in pantry instruction issue;

Described small change instruction distributing device includes: microprocessor portion, form by microprocessor and peripheral circuit thereof, it links to each other with central processing unit by described LAN (Local Area Network), the dinner cost settlement information treatment conversion that is used for that the central processing unit branch is sent becomes small change instruction and the instruction of dinner cost receipt printing, then, the information that the small change instruction is finished mails to central processing unit; The man-machine interface part, it links to each other with described microprocessor portion, is used to show the instruction of dinner cost settlement information and small change, and is used for finishing a small change instruction by the operator, the next small change instruction of promoting or transferring; Bill printer, it links to each other with described microprocessor portion, prints the dinner cost receipt in small change instruction issue.

In described desktop was ordered device, described man-machine interface part can include: a keyboard that contains a plurality of input buttons is used for being imported by the operator and decides the meal relevant information, to described microprocessor implementation and operation; With a display device, show aforementioned input operation result, and the relevant information that provides by central processing unit is provided.

In described desktop is ordered device, described man-machine interface part can include: a touching display screen, be used for importing and decide the meal relevant information by the operator, to described microprocessor implementation and operation, with the aforementioned input operation result of demonstration, and show the relevant information that provides by central processing unit.

In described pantry instruction distributing device, described man-machine interface part can include: a display device shows the instruction of pantry information and pantry; A keyboard that contains a plurality of input buttons is used for importing the pantry information that finishes by the operator, and the next pantry instruction of promoting or transferring.

In described pantry instruction distributing device, described man-machine interface part can include: a touching display screen is used to show the instruction of pantry information and pantry and imports pantry finish information and the next pantry instruction of promoting or transferring by the operator.

In described small change instruction distributing device, described man-machine interface part can include: a display device shows the instruction of dinner cost settlement information and small change; A keyboard that contains a plurality of input buttons is used to finish a small change instruction, the next small change instruction of promoting or transferring.

In described small change instruction distributing device, described man-machine interface part can include: a touching display screen shows the instruction of dinner cost settlement information and small change and finishes a small change instruction by the operator, the next small change instruction of promoting or transferring.

A kind of goods supplying equipment includes: master control device and a plurality of food forwarder, and described master control device is electrically connected with described a plurality of food forwarders; Wherein

Described master control device includes a computing machine, and it receives the supply of material data and the pantry data of local network input; Becoming supply of material instruction and pantry hint instructions to be distributed to each food forwarder the aforementioned data treatment conversion carries out; The supply of material and pantry information that each food forwarder feedback is come are exported to local network;

Described food forwarder includes:

Describedly go into that the goods notch portion further is incorporated into goods mouth warning light, described outlet part further comprises the outlet warning light, it all links to each other with described microprocessor portion, controls its break-make by this microprocessor portion.

Describedly go into that the goods a kind of horse raised north of the Grean Wall reaches controller and the outlet motor controller can be the elastic press type motor controller, wherein saidly go into control contact starter motor when being depressed that the goods a kind of horse raised north of the Grean Wall reaches controller, control contact starter motor when upspringing of described outlet motor controller.

Described to go into goods mouth counter be light-operated counter, and described outlet counter is an elastic press type contact counter.

Further include an alarm in described master control device, it links to each other with described computing machine.

Further include a micro alarm in described food forwarder, it is electrically connected with described microprocessor portion, reports to the police when the food of the food forwarder at its place is got by mistake.

The described center-aisle certain angle that partly tilts, its with go into goods notch portion junction and be higher than and outlet part junction.

A kind of electronic order receives and disposal route, include with lower device: be no less than a desktop order device, central processing unit, be no less than a pantry instruction distributing device, be no less than a small change instruction distributing device, described each device links together by a LAN (Local Area Network), and include following treatment step: the described desktop device of ordering is accepted client and is ordered, and the information of will ordering sends described central processing unit to by described LAN (Local Area Network); Described central processing unit sends the information of making a reservation to described pantry instruction distributing device, described pantry instruction distributing device becomes the pantry instruction to be distributed to the operator this information translation of making a reservation, and print the food delivery card, and after operator's feedback, the pantry information of finishing is mail to described central processing unit; The debt that described desktop is ordered device and paid in order to the input client, and this information is sent to described central processing unit; Described central processing unit sends the dinner cost settlement information to described small change instruction distributing device, described small change instruction distributing device converts this dinner cost settlement information to the small change instruction and is distributed to the operator, and print the dinner cost receipt, and the information that after operator's feedback the small change instruction is finished mails to central processing unit.

Wherein further include: be no less than a goods supplying equipment, described each goods supplying equipment all includes a plurality of food forwarders so that the goods of multiple class to be provided, each described goods supplying equipment is corresponding with described pantry instruction distributing device to be combined into a pantry platform, and described goods supplying equipment links to each other with other device by described LAN (Local Area Network); And further include following steps: described goods supplying equipment is accepted supply of material data that described central processing unit sends and the pantry data of sending with the corresponding pantry instruction of this goods supplying equipment distributing device, supplies with goods according to these data.

According to the present invention, by the desktop device of ordering, the client that has dinner can be sitting on the seat, selects food at leisure under autonomous fully condition, calculates dinner cost, and accept services such as food delivery and dinner cost clearing on the seat, needn't go queuing again.According to the present invention, it is rich with being stranded of small change that pantry and food delivery work are no longer done accounts, and degree of specialization unprecedentedly improves; Snack bar makes client settle accounts this angle from dinner cost and savours the good service quality of snack bar when having solved the aforementioned a series of problems that produce around small change on the one hand.

The present invention has guaranteed that technically snack bar can accept client quickly and order, carry out food delivery to table service, and can realize the further rational division of work of service operation, thereby, efficiency of operation, the means of services, the management quality of snack bar can both be significantly improved, thereby improve the profitability of snack bar significantly.

For making thought of the present invention and advantage clearer, by the following examples, and with reference to accompanying drawing, the present invention is described in more detail.Wherein

Fig. 1 is the networking synoptic diagram of electronic order reception of the present invention with first preferred embodiment of disposal system;

Fig. 2 is that the order hardware of device of the desktop of first preferred embodiment is formed synoptic diagram;

Fig. 3 is that the hardware of the pantry instruction distributing device of first preferred embodiment is formed synoptic diagram;

Fig. 4 is that the hardware of the small change instruction distributing device of first preferred embodiment is formed synoptic diagram;

Fig. 5 is that the hardware of the goods supplying equipment of first preferred embodiment is formed synoptic diagram;

Fig. 6 is that the hardware of the food forwarder of first preferred embodiment is formed and structural representation;

Fig. 7 is the control circuit theory diagram of the food forwarder of first preferred embodiment;

Fig. 8 is the electronic order reception of first preferred embodiment and the dining room arrangement of disposal system and goods supplying equipment thereof;

Fig. 9 is the order desktop plan of establishment of device of the desktop of first preferred embodiment;

Figure 10 is the order design proposal of device operation keyboard of the desktop of first preferred embodiment;

Figure 11 is the pantry instruction of first preferred embodiment and the design proposal of small change instruction distributing device operation keyboard;

Figure 12 is the pantry instruction display frame of the pantry instruction distributing device of first preferred embodiment;

Figure 13 is the small change instruction display frame of the small change instruction distributing device of first preferred embodiment;

Figure 14 is the pantry instruction distributing device of first preferred embodiment and the interior assembled scheme of sales counter of goods supplying equipment;

Figure 15 is the order operating process of ordering-1 of device of the desktop of first preferred embodiment;

Figure 16 is the order operating process of ordering-2 of device of the desktop of first preferred embodiment;

Figure 17 is the order operating process of ordering-3 of device of the desktop of first preferred embodiment;

Figure 18 is the order settlement operations flow process-1 of device of the desktop of first preferred embodiment;

Figure 19 is the order settlement operations flow process-2 of device of the desktop of first preferred embodiment;

Figure 20 is the order settlement operations flow process-3 of device of the desktop of first preferred embodiment;

Figure 21 is the message processing flow-1 of the central processing unit of first preferred embodiment;

Figure 22 is the message processing flow-2 (start request processing flow) of the central processing unit of first preferred embodiment;

Figure 23 is the message processing flow-3 (request processing flow of making a reservation) of the central processing unit of first preferred embodiment;

Figure 24 is the message processing flow-4 (remittance account request processing flow) of the central processing unit of first preferred embodiment;

Figure 25 is the message processing flow-5 (settlement requests treatment scheme) of the central processing unit of first preferred embodiment;

Figure 26 is the message processing flow-6 (pantry finish message processing flow) of the central processing unit of first preferred embodiment;

Figure 27 is the message processing flow-7 (small change finish message processing flow) of the central processing unit of first preferred embodiment;

Figure 28 is the message processing flow-8 (checking request processing flow) of the central processing unit of first preferred embodiment;

Figure 29 is the message processing flow-9 (supply of material message processing flow) of the central processing unit of first preferred embodiment;

Figure 30 is the message processing flow-1 (order processing flow process) of the pantry instruction distributing device of first preferred embodiment;

Figure 31 is the message processing flow-2 (order is checked flow process) of the pantry instruction distributing device of first preferred embodiment;

Figure 32 is the message processing flow-1 (bill treatment scheme) of the small change instruction distributing device of first preferred embodiment;

Figure 33 is the message processing flow-2 (bill is checked flow process) of the small change instruction distributing device of first preferred embodiment;

Figure 34 be the information processing of goods supplying equipment of first preferred embodiment and control flow-1 (the master control flow process--A);

Figure 35 be the information processing of goods supplying equipment of first preferred embodiment and control flow-2 (the master control flow process--B);

Figure 36 is the information processing of goods supplying equipment of first preferred embodiment and control flow-a 3 (food forwarder control flow-A);

Figure 37 is the information processing of goods supplying equipment of first preferred embodiment and control flow-a 4 (food forwarder control flow-B);

Figure 38 for the work flow of using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof for example-1 (order help and the food delivery work flow-A);

Figure 39 for the work flow of using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof for example-2 (order help and the food delivery work flow-B);

Figure 40 is in the work flow of using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof-3 (supply of material work flows) of giving an example;

Figure 41 is in the work flow of using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof-4 (the pantry work flows) of giving an example;

Figure 42 is (the small change work flow-A) of giving an example-5 in the work flow of using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof;

Figure 43 is (the small change work flow-B) of giving an example-6 in the work flow of using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof.

Fig. 1 to Figure 37 shows the hardware configuration and the detailed process flow process of the present invention's first preferred embodiment.The electronic order that a kind of client of supplying of first preferred embodiment independently orders receives and disposal system, and being ordered by the above desktop of a cover, device, overlaps central processing unit, the above pantry of a cover instructs distributing device and the above small change instruction of cover distributing device to form.

The described desktop device of ordering comprises:

A single-chip microcomputer--be used to utilize basic data processing that central processing unit provides the information of ordering, and result is transmitted to central processing unit by keyboard and the input of IC-card read write line;

An IC-card read write line--be used to read dining room start card and the client contained information of card of making a reservation, make the device of ordering enter user mode, and help through with blocking settlement operations;

A keyboard that is provided with a plurality of food options buttons and other function keys--be used for aforementioned single-chip microcomputer implementation and operation is generally: start, food selection, remittance account, dinner cost clearing;

A LCD--be used to show the operating result of aforementioned keyboard and provide for information about by central processing unit, be generally: the title of selected food, quantity, dinner cost are adjusted result and the client contained data of card of making a reservation, and client wants food and the preparation of giving change and dinner cost receipt for change etc.

Described central processing unit comprises:

One station server--being used for a. provides the make a reservation basic data of card etc. about food price, client to the device of ordering; B. receive, handle that the device of ordering sends that all are made a reservation and settlement information c. issues food production quantity by carrying monitor to the production scheduling personnel; D. distribute the information of making a reservation to pantry instruction distributing device; E. to goods supplying equipment distribution supply of material data; F. to small change instruction distributing device distribution dinner cost settlement information; G. all information are write down, put in order, store;

Described pantry instruction distributing device comprises:

A single-chip microcomputer--be used for the information processing of making a reservation that a. sends the central processing unit branch and convert pantry instruction and the print command of food delivery card to, and the pantry data that every assembly meal instructs are issued goods supplying equipment at any time; B. the pantry information of finishing is mail to central processing unit;

A display--be used for a. and show the information of making a reservation and pantry instruction (content generally is: the food name of pantry order, umber, every portion of meal and quantity etc.); B. monitor the clearing situation of food delivery and dinner cost;

A mini-printer--be used for issue isochronous printing food delivery card (content generally is: the food name of this portion meal and quantity, the number at seat, client place etc. of ordering) with the pantry instruction;

An operation keyboard--be used for a. and finish a pantry instruction, the next pantry instruction of promoting or transferring, simultaneously, notice is issued goods supplying equipment with the pantry data of the pantry instruction that new promoting or transferring goes out; B. order mini-printer to be printed and instruct corresponding food delivery card with next pantry; C. carry out order and check operation;

Described small change instruction distributing device comprises:

A single-chip microcomputer--the dinner cost settlement information treatment conversion that is used for that the central processing unit branch is sent becomes small change instruction and the instruction of dinner cost receipt printing, and then, the information that the small change instruction is finished mails to central processing unit;

A display--be used for a. show dinner cost settlement information and small change instruction (content generally is: small change order, amount payable, always pay the amount of money, should give the amount of money, clearing form etc. for change);

A bill printer--with the issue isochronous printing dinner cost receipt of small change instruction;

An operation keyboard--be used for a. and finish a small change instruction, the next small change instruction of promoting or transferring; B. order slip printer prints and next small change to instruct corresponding dinner cost receipt c. to carry out bill and check operation;

A kind of goods supplying equipment that is used for electronic order reception and disposal system is made up of master control device and an above food forwarder.

Described master control device comprises:

A computing machine--be used for a. and receive the pantry data that pantry instruction distributing device that electronic order receives the supply of material data sent with the central processing unit of disposal system and this system is sent; B. the aforementioned data treatment conversion being become supply of material instruction and pantry hint instructions to be distributed to each food forwarder carries out; C. the supply of material and the pantry information that each food forwarder feedback is come is transmitted to central processing unit;

An alarm speaker--when sending supply of material time-out information, the food forwarder is used for sending alarm in short supply to supply of material personnel;

As shown in Figure 6, described food forwarder is a passage with quantity statistics and automatic transmitting function, is used for transmitting food to the pantry sales counter, sends the pantry prompting, and writes down the quantity of selling of varieties of food items, by forming with lower member:

Two groups of

power wheels

31,32 two driving-

belts

33,34--are used to transmit food;

Two small-

sized drive motors

35,36--are used to drive above-mentioned power wheel;

Two elastic press

type motor controllers

37,38--are used to control said motor;

A crystal digital coding on the display 39--is used to show the need supply of material quantity of this food forwarder;

Two warning lights 40, one of 41--are used to send the short supply prompting of this food forwarder; One is used to send the pantry prompting;

A light-operated counter 42--is used to write down confession (going into) the goods quantity of food forwarder;

Elastic press type contact counter 43--is used to confirm that pantry corrects errors record pantry (shipment) quantity;

A micro alarm 44--is used to send refusal and gets the goods prompting;

A single-chip microcomputer 45--is used for a. and receives supply of material instruction and the pantry hint instructions that the master control device is sent; B. according to supply of material instruction and pantry hint instructions above-mentioned parts are implemented control; C. the instruction and the implementation status of pantry hint instructions of will supplying feeds back to the master control device;

Underframe 46, wainscot 47, sidewall paneling 48--are used for fixing above-mentioned parts.

Fig. 1 provided electronic order of the present invention receive with the formation of disposal system and with a combined scheme of goods supplying equipment.Wherein, order device 1-12, central processing unit 13, pantry instruction distributing device 14-17, small change instruction distributing device 22-24, goods supplying equipment 18-21 of desktop interconnects by a FDDI loop network 25-30, each device is implemented to arrange in the dining room by scheme shown in Figure 8, thereby, form a miniature electric commerce Net that merges mutually with the contact service.

Fig. 2 forms synoptic diagram for the order hardware of device of desktop, and the desktop apparatus structure of ordering is simple, with low cost, and volume is less, is easy to install, and is easy to use; Both attractive in appearance, can not hinder client to have dinner again.Fig. 9 has provided the desktop plan of establishment of this device, and label 87 is for being exposed to the operation keyboard of ordering of desktop, and label 88 is the card inserting mouth of IC-card read write line, and label 89 is dining table desktops.

Figure 10 has provided the order design proposal of operation keyboard of device of desktop, and the keyboard specification is generally 210mm * 140mm.Password confirming key 66 is used to confirm password, when waiter makes a reservation dining room start card or client after card inserts the IC-card read write line with client, presses this key, and the device of ordering promptly enters user mode; Food key 55/56 is marked with the title and the price of food, and client only need press corresponding food key when selecting a food and get final product; Figure key 57 1 is a quantity of determining selected food for client, the 2nd, import the remittance account seat number and the customer payment amount of money for waiter; Cursor key 59 is used for the moving display screen cursor, to determine the deletion target; Delete key 58 is used to delete cursor selected target, is convenient to client and revises order; Acknowledgement of orders key 60 be used for client is selected all need food after, button is confirmed also to send food order, locks keyboard simultaneously; The account key 64 that converges is used for when customer requirement replaces the customer payment dinner cost at other seats, and button starts remittance account program; Clearing key 65 is used for after client's dinner cost is paid, and button is determined and sent bill, locks keyboard simultaneously; " a " key 63 be used for when client obtain dinner cost by others on behalf of the payment information the time, button is represented to extend appreciation; Warning light 62 is used for the prompting device of originally ordering can not order now, or the prompting client note having on the display screen such as: information such as dinner cost is paid out, food is ready, receipt is ready show; Display screen 61 is used to show that the operating result of above-mentioned each key and central processing unit send for information about.The order operating process of ordering of device of Figure 15-the 17th, desktop, the order settlement operations flow process of device of Figure 18-the 20th, desktop.The desktop apparatus function of ordering is comprehensive but simple to operate, presses " technical ability " and just can skillfully use as long as have the keyboard of common counter.By the desktop device of ordering, the client that has dinner can be sitting on the seat, under autonomous fully condition, select food at leisure, calculate dinner cost, and on the seat, accept services such as food delivery and dinner cost clearing, needn't go queuing again, the mild and roundabout urgency of waiter is arranged before needn't placing oneself in the midst of again, after have and order, pay the bill, get food in the anxious environment of waiting for of acting hurriedly in a messy situation of numerous clients and bear dual fatigue on psychology and the muscle power.Using desktop to order under the condition of device, what the customer need of having dinner was done only is to find idle seat, presses keyboard then, and the number that shows according to display screen is ready to dinner cost then, and other things are done by the dining room entirely.Client is enjoying thorough in the service that puts in place, and its consumption wish (as eat what food, flower how much etc.) has also obtained practical respect.In addition, or else client enters notice behind the dining room is the rule queue that concentrates on before the sales counter, but the desktop that is equipped with that concentrates in the dining room is ordered on the seat of device.So, idle seat can be come into operation immediately, and those have dinner finish or client that the empty client who accounts for the seat that do not have dinner also will be eager to have dinner with the order name of device of use, the position politely please disseat, thereby, quicken passenger flow significantly, improve the load factor in dining room.

Figure 21-the 29th, the message processing flow of central processing unit.All information such as information, settlement information, pantry information, supply of material information, small change information of making a reservation can both be transmitted under the mediating of central processing unit in order and apace, thereby, having ready conditions to make comprises client, and the reaction of each side and action all be in time, among compact, the state coordinated.

Fig. 3 is that the hardware of pantry instruction distributing device is formed synoptic diagram; Figure 11 is the design proposal of the operation keyboard of this device; Figure 30 is the order processing flow process of this device; Figure 31 is that the order of this device is checked flow process.Pantry instruction distributing device places within the restaurant counter, be used in combination with goods supplying equipment, as shown in figure 14: number in the figure 82 is operation keyboards of pantry instruction distributing device, label 83 is display screens of pantry instruction distributing device, label 84 is mini-printers, and label 85 is restaurant counters, the food shelf that label 86 is made up of the food forwarder of goods supplying equipment, label 51 is outlets of food forwarder, and label 41 is pantry warning lights of food forwarder.When central treating apparatus had food order to send, the display screen of pantry instruction distributing device promptly had demonstration.Figure 11 is the display frame of the pantry instruction of this device.Wherein, all order food are all used code (English alphabet) expression, label 77 is that the food order complete list that shows is sent and arranged according to the order of sequence at any time to central processing unit, in other words, the title of the food that the dining room client is selected, quantity, when it presses the acknowledgement of orders key of the device of ordering, promptly all show at this place; Label 73 is pantry instructions, is gone out by the operation keyboard promoting or transferring by the counterman, and waiter carries out pantry according to this instruction.In counterman's pantry, mini-printer with joining food the food delivery card print and to finish, the counterman is put into the food delivery card on the food for preparing, the table steward just can give client food apace according to the indicated seat number of food delivery card.Because the food shelf in the sales counter are combined by a plurality of food forwarders, and each outlet of food forwarder all has a label and a pantry warning light that indicates food identification code, waiter need not do too many judgement to command content, as long as to shelf, have the glittering outlet of warning light to get goods according to identical code, therefore, waiter is the slowest also can finish 1 portion of pantry within 15 seconds.Label 74 is the overtime warning windows of food delivery, and label 75 is food delivery situation monitoring forms, is loaded with not deliver to or overtime and the particulars food order do not delivered to are used to point out order and the speed of counterman to table steward's food delivery activity to implement supervision and scheduling.Label 76 is whether to conform to and when disputing on the original order that the promoting or transferring of startup order check program is come out with order with regard to food as tripartite any two sides of counterman, table steward, client.

Fig. 4 is that the hardware of small change instruction distributing device is formed synoptic diagram; Figure 11 is the design proposal of the operation keyboard of this device; Figure 32 is the bill treatment scheme of this device; Figure 33 is that the bill of this device is checked flow process.Small change and since occur in transaction reach dinner cost paid after, belong to minor details, always carry no weight, so, often have waiter to hold important money look round for change and the situation generation of the stupefied wait of client, even the waiter who has also requires client oneself to prepare change.These seem usual phenomenon, in fact, have all brought no small infringement for client and dining room.It is inconvenient that client at first can feel, secondly can a kind of psychological experiences of embarrassment be arranged because of using important money; And for the dining room, the one, often increase waiter's work for this reason and extraly, interrupt and incur loss through delay normal service, destroy waiter's job morale; The 2nd, allow client think the dining room to the operating reservation deficiency, it is unfavorable to manage.In addition, under the existing method of service, client must many people around situation under withdraw cash and collect money, both be inconvenient to calculate, more be unfavorable for certainly.The present invention will fundamentally address this problem under the prerequisite that does not influence order reception and food delivery speed.As shown in Figure 8, small change instruction distributing device be located at sales counter one side * * indoor, * * there is window side the chamber to the dining room.After the table steward gives client with food, client can hand over the banknote of arbitrary domination to give the table steward, the table steward is with the banknote number input desktop device of ordering, then by the clearing key, the display screen of device of ordering promptly shows the detail account that client deals with dinner cost, always pays the amount of money and answer content such as small change number, and this part bill will be received by small change instruction distributing device when waiter is by the clearing key.Figure 13 is the display frame of the small change instruction of this device, wherein label 81 be central processing unit send and arrange according to the order of sequence at any time each bill of showing answer the small change number; Label 78 is small change instructions, is gone out by the operation keyboard promoting or transferring by the waiter who is responsible for small change, and in waiter's counting, bill printer begins to print the dinner cost receipt that comprises the small change number.Under the normal condition, the counting operation of a small change instruction can be finished within 10 seconds, then, gives waiter's unification of being responsible for transmission dinner cost receipt specially in the dining room together with receipt and issues client.According to the present invention, owing to dining room and desktop device, the pantry instruction distributing device of ordering matches and is provided with special change-giving device and means, make on the one hand pantry and food delivery work no longer done accounts and small change be stranded richly, degree of specialization unprecedentedly improves; Snack bar is when having solved the aforementioned a series of problems that produce around small change on the one hand, make client settle accounts this angle and savour the good service quality of snack bar, can on the paper bag of dress change and receipt, do a large amount of advertisings in addition from dinner cost.Label 79 is the small change instructions that have been finished, and is used for comparing with present instruction for the small change waiter; Label 80 is the original bills that are used to check that access by the bill check program.

Fig. 5 is that the hardware of goods supplying equipment is formed synoptic diagram, and this device will guarantee that electronic order receives and the Design of processing system function is able to satisfactory realization.Figure 14 is the interior assembled scheme of sales counter of goods supplying equipment and pantry instruction distributing device.According to the present invention, every cover goods supplying equipment is all corresponding with a cover pantry instruction distributing device, that is a cover pantry instruction distributing device is exactly an independently pantry sales counter, and a corresponding with it cover goods supplying equipment can be carried the food of all categories to it.The counterman can even up all foods shown in the pantry instruction between behavior, thereby guarantees pantry speed, and then guarantees food delivery speed.The pantry data that supply of material data that the master control device reception central processing unit of goods supplying equipment is sent and pantry instruction distributing device are sent, and at any time these data processing are become supply of material instruction and pantry hint instructions to issue the execution of food forwarder.Figure 34-the 35th, the master control flow process of goods supplying equipment message processing flow; Figure 36-the 37th, the food forwarder control flow of goods supplying equipment information processing and control flow; Fig. 6 is that the hardware of the food forwarder of goods supplying equipment is formed and structural representation, and Fig. 7 is the control circuit theory diagram of food forwarder.Receive when instruction supply of material crystal digital coding on the display 39 when single-chip microcomputer 45 and demonstrate corresponding supply of material quantity, supply of material personnel by shown in quantity go into goods mouth 52 with what food was put into the food forwarder; When a food entered, the elastic press type motor controller contact 53 of going into goods mouth place promptly was depressed, so motor 35 starts, drives power wheel 31 and driving-belt 33 food is sent to food passage 54; When a food process food passage front end, light-operated counter 42 is just made once record, and signal is passed to single-chip microcomputer, and the quantity of the supply of material shown in the crystal digital coding on the display is just subtracted 1 immediately; Because food passage has certain angle (liquid food is used other devices and transmitted), so, behind the food admission passage, will on the power wheel 32 of passage, lean on self gravitation voluntarily to lower slider.If the supply of material quantity of supply of material command request does not supply foot in limiting time, single-chip microcomputer promptly sends overtime alarm to the master control device of goods supplying equipment, simultaneously, supply of material warning light 40 beginnings of food forwarder are glittering, should supply as early as possible with the required food of the prompting supply of material this food forwarder of personnel.When single-chip microcomputer begins to receive supply of material instruction, place contact 49 activities of the elastic press type contact counter 43 of outlet 51 also will be under the monitoring of single-chip microcomputer relative program.If the master control device has the pantry hint instructions to send, so, place the warning light 41 of outlet promptly to begin glittering to point out the counterman to get goods to the outlet of this food forwarder.When the counterman when outlet is got next food, warning light goes out, upspringing and make once record in the counter contact, and signal is passed to single-chip microcomputer allot the quantity statistics data as this based food; If, the food that does not receive outlet under the situation of pantry hint instructions at the food forwarder is removed, then the outlet motor stops that transmission, warning light brighten, micro alarm 44 is rung with prompting counterman pantry mistake, put back to until food, this time upspringing of counter contact is used as the pantry error logging, and not as sales figure.With elastic press type counter contact with the elastic press type motor control contact 50 that places outlet, just in time opposite with the motor control contact control forms of inlet, close motor, hotwire when upspringing when depressing.When the counterman when outlet is got next food, upspring in the contact, motor starts, and drives power wheel by driving-belt, and the food in the passage is delivered to outlet.The advantage of goods supplying equipment is: 1, can make snack bar realize according to client's the actual amount of making a reservation restaurant counter being implemented supply of material action in time and accurately, both increase work efficiency, reduce the food waste again; 2, can make snack bar that the food of sales counter is implemented the most effective management and monitoring, the person liable that any food all has clear and definite whereabouts and determines in the sales counter, the situation that can fundamentally stop illegal free of cost food takes place; 3, can avoid counterman's pantry mistake basically; 4, can make snack bar to the counterman and the supply of material personnel work efficiency and quality is supervised accurately and just evaluation.

Figure 38-43 is the work flow in four kinds of operations using the snack bar under electronic order reception of the present invention and disposal system and the goods supplying equipment condition thereof.According to the present invention, snack bar can be divided into service operation: order help and food delivery operation, the supply of material operation, pantry operation and small change operation.Because, job content has really been realized simple and clear, so, can make on the one hand waiter break away from the original pressure that is brought because of multiple heterogeneity work switched at high frequency in the short time, be engaged in a job within a certain period of time without single devotion, thereby, help that waiter increases work efficiency and work quality, keep good operation mood and attitude; Can make again on the other hand the dining room can according to the business needs, freely the personnel to different posies change at any time, thereby, help controlling human cost, help understanding and communication between the employee, guarantee the smooth and easy cooperation in each post.

Can improve service, not increase under two prerequisites of personnel according to snack bar of the present invention, accelerate sale speed.Under normal circumstances, client finishes a little after the meal, can obtain food within 2 minutes and start a dinner.For example, suppose that restaurant counter establishes (or starting) 4 cover goods supplying equipments and pantry instruction distributing device, 3 waiters' supplies of material, 4 waiter's pantries, 5 waiter's food deliveries.Every part of 15 seconds time spent of pantry, every part of 30 seconds average time spent of food delivery, within 1 minute, there are 50 clients to finish and order, so, the client that all orders obtains the time of food, and is the fastest less than 1 minute, and the slowest also only needs 5 minutes.Yet, in business practice, even there is the snack bar at 300 seats in a family, even if having dinner peak period, the situation that also unlikely generation had 50 clients to order simultaneously within 1 minute.Actual conditions generally are: the dining room at 300 seats, having dinner peak period, and the client that orders of per minute should be about 20.

In a word, the present invention will fundamentally change the traditional business model of snack bar, and the efficiency of operation of snack bar and service quality are reached a new high.

Embodiments of the invention are not limited in the above, if adjust a little, but also feed meal company (especially being responsible for the food delivery company of students nutrition food) uses.In addition, if consider the cost problem, between each device of electronic order reception of the present invention and disposal system, can also adopt the switch type Fast Ethernet to implement interconnection.

Claims

1, a kind of electronic order receives and disposal system, it is characterized in that including at least: be no less than a desktop order device, central processing unit, be no less than a pantry instruction distributing device, be no less than a small change instruction distributing device, described each device links together by a LAN (Local Area Network), wherein

The described desktop device of ordering is accepted to order, and the information of will ordering sends described central processing unit to by described LAN (Local Area Network);

Described central processing unit sends the information of making a reservation to described pantry instruction distributing device, described pantry instruction distributing device becomes pantry instruction issue with this information translation of making a reservation, and print the food delivery card, and after operator's feedback, the pantry information of finishing is mail to described central processing unit;

The debt that described desktop is ordered device and paid in order to the input client, and this information is sent to described central processing unit;

Described central processing unit sends the dinner cost settlement information to described small change instruction distributing device, described small change instruction distributing device converts this dinner cost settlement information to small change instruction issue, and print the dinner cost receipt, and the information that after operator's feedback the small change instruction is finished mails to central processing unit.

2, electronic order as claimed in claim 1 receives and disposal system, it is characterized in that wherein further including: be no less than a goods supplying equipment, described each goods supplying equipment all includes a plurality of food forwarders so that the goods of multiple class to be provided, each described goods supplying equipment is corresponding with described pantry instruction distributing device to be combined into a pantry platform, described goods supplying equipment links to each other with other device by described LAN (Local Area Network), accept supply of material data that described central processing unit sends and the pantry data of sending with the corresponding pantry instruction of this goods supplying equipment distributing device, supply with goods according to these data.

3, electronic order as claimed in claim 2 receives and disposal system, and it is characterized in that described goods supplying equipment includes: master control device, a plurality of food forwarder, described master control device is electrically connected with described a plurality of food forwarders, wherein

Described food forwarder includes:

Go into the goods notch portion, include into goods mouth conveying mechanism, go into the goods a kind of horse raised north of the Grean Wall and reach, go into the goods a kind of horse raised north of the Grean Wall and reach controller, go into goods mouth counter, go into goods mouth nixie display; Wherein saidly go into the goods a kind of horse raised north of the Grean Wall and reach and drive the described goods mouth conveying mechanism of going into; Describedly go into the goods a kind of horse raised north of the Grean Wall and reach controller and go into the goods a kind of horse raised north of the Grean Wall and reach and be electrically connected, when food is put into, control this motor operations with described; Go into goods mouth nixie display and be electrically connected, the demonstration quantity of should supplying with microprocessor portion; Go into goods mouth counter and be electrically connected with described microprocessor portion, the food through this counter is counted, and sent count information to described microprocessor, the number that this microprocessor is adjusted nixie display again according to this count information shows;

The outlet part includes outlet conveying mechanism, outlet motor, outlet motor controller, outlet counter; The described outlet conveying mechanism of wherein said outlet motor driven; Described outlet motor controller is electrically connected with described outlet motor, when food is removed, controls this motor operations; The outlet counter is electrically connected with described microprocessor portion, the food through this counter is counted, and sent count information to described microprocessor.

4, receive and disposal system as claim 1,2 or 3 described electronic orders, it is characterized in that:

5, electronic order as claimed in claim 4 receives and disposal system, it is characterized in that in described desktop is ordered device, described man-machine interface partly includes: a keyboard that contains a plurality of input buttons, be used for importing and decide the meal relevant information, to described microprocessor implementation and operation by the operator; With a display device, show aforementioned input operation result, and the relevant information that provides by central processing unit is provided.

6, electronic order as claimed in claim 4 receives and disposal system, it is characterized in that in described desktop is ordered device, described man-machine interface partly includes: a touching display screen, be used for importing and decide the meal relevant information by the operator, to described microprocessor implementation and operation, with the aforementioned input operation result of demonstration, and show the relevant information that provides by central processing unit.

7, electronic order as claimed in claim 4 receives and disposal system, and it is characterized in that described man-machine interface partly includes in described pantry instruction distributing device: a display device shows the instruction of pantry information and pantry; A keyboard that contains a plurality of input buttons is used for importing the pantry information that finishes by the operator, and the next pantry instruction of promoting or transferring.

8, electronic order as claimed in claim 4 receives and disposal system, it is characterized in that in described pantry instruction distributing device, described man-machine interface partly includes: a touching display screen, be used to show the instruction of pantry information and pantry, with import the pantry information that finishes by the operator, and the next pantry instruction of promoting or transferring.

9, electronic order as claimed in claim 4 receives and disposal system, and it is characterized in that described man-machine interface partly includes in described small change instruction distributing device: a display device shows the instruction of dinner cost settlement information and small change; A keyboard that contains a plurality of input buttons is used to finish a small change instruction, the next small change instruction of promoting or transferring.

10, electronic order as claimed in claim 4 receives and disposal system, it is characterized in that in described small change instruction distributing device, described man-machine interface partly includes: a touching display screen, show the instruction of dinner cost settlement information and small change, with finish the instruction of small change by the operator, the next small change instruction of promoting or transferring.

11, electronic order as claimed in claim 1 receives and disposal system, it is characterized in that described LAN (Local Area Network) is a FDDI loop network.

12, electronic order as claimed in claim 1 receives and disposal system, it is characterized in that described LAN (Local Area Network) is a switch type Fast Ethernet.

13, a kind of goods supplying equipment includes: master control device, a plurality of food forwarder, described master control device is electrically connected with described a plurality of food forwarders, wherein

Described food forwarder includes:

14, goods supplying equipment as claimed in claim 13, it is characterized in that: describedly go into that the goods notch portion further is incorporated into goods mouth warning light, described outlet part further comprises the outlet warning light, it all links to each other with described microprocessor portion, controls its break-make by this microprocessor portion.

15, goods supplying equipment as claimed in claim 13, it is characterized in that: describedly go into that the goods a kind of horse raised north of the Grean Wall reaches controller and the outlet motor controller can be the elastic press type motor controller, wherein saidly go into control contact starter motor when being depressed that the goods a kind of horse raised north of the Grean Wall reaches controller, control contact starter motor when upspringing of described outlet motor controller.

16, goods supplying equipment as claimed in claim 13 is characterized in that: described to go into goods mouth counter be light-operated counter, and described outlet counter is an elastic press type contact counter.

17, goods supplying equipment as claimed in claim 13 is characterized in that further including an alarm in described master control device, and it links to each other with described computing machine.

18, goods supplying equipment as claimed in claim 13 is characterized in that further including a micro alarm in described food forwarder, and it is electrically connected with described microprocessor portion, reports to the police when the food of the food forwarder at its place is got by mistake.

19, goods supplying equipment as claimed in claim 13 is characterized in that the described center-aisle certain angle that partly tilts, its with go into goods notch portion junction and be higher than and outlet part junction.

20, a kind of electronic order receives and disposal route, include with lower device: be no less than a desktop order device, central processing unit, be no less than a pantry instruction distributing device, be no less than a small change instruction distributing device, described each device links together by a LAN (Local Area Network), and includes following treatment step:

The described desktop device of ordering is accepted client and is ordered, and the information of will ordering sends described central processing unit to by described LAN (Local Area Network);

Described central processing unit sends the information of making a reservation to described pantry instruction distributing device, described pantry instruction distributing device becomes the pantry instruction to be distributed to the operator this information translation of making a reservation, and print the food delivery card, and after operator's feedback, the pantry information of finishing is mail to described central processing unit;

Described central processing unit sends the dinner cost settlement information to described small change instruction distributing device, described small change instruction distributing device converts this dinner cost settlement information to the small change instruction and is distributed to the operator, and print the dinner cost receipt, and the information that after operator's feedback the small change instruction is finished mails to central processing unit.

21, electronic order as claimed in claim 20 receives and disposal route, it is characterized in that wherein further including: be no less than a goods supplying equipment, described each goods supplying equipment all includes a plurality of food forwarders so that the goods of multiple class to be provided, each described goods supplying equipment is corresponding with described pantry instruction distributing device to be combined into a pantry platform, and described goods supplying equipment links to each other with other device by described LAN (Local Area Network); And further include following steps:

Described goods supplying equipment is accepted supply of material data that described central processing unit sends and the pantry data of sending with the corresponding pantry instruction of this goods supplying equipment distributing device, supplies with goods according to these data.