CN117252381A - Intelligent lock-setting method for property service - Google Patents
Intelligent lock-setting method for property service Download PDFInfo
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- CN117252381A CN117252381A CN202311299635.1A CN202311299635A CN117252381A CN 117252381 A CN117252381 A CN 117252381A CN 202311299635 A CN202311299635 A CN 202311299635A CN 117252381 A CN117252381 A CN 117252381A
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- 238000000034 method Methods 0.000 title claims abstract description 27
- 230000010354 integration Effects 0.000 claims abstract description 11
- 230000004927 fusion Effects 0.000 claims abstract description 9
- 238000010408 sweeping Methods 0.000 claims description 7
- 238000005406 washing Methods 0.000 claims description 7
- 239000000428 dust Substances 0.000 claims description 4
- 230000009471 action Effects 0.000 claims description 3
- 238000009826 distribution Methods 0.000 claims description 3
- 238000003860 storage Methods 0.000 description 5
- 230000006872 improvement Effects 0.000 description 3
- 230000008569 process Effects 0.000 description 3
- 230000032683 aging Effects 0.000 description 2
- 238000004590 computer program Methods 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 238000004519 manufacturing process Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000002035 prolonged effect Effects 0.000 description 2
- 230000009467 reduction Effects 0.000 description 2
- 241001122767 Theaceae Species 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000004140 cleaning Methods 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 230000001419 dependent effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06313—Resource planning in a project environment
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Property management
Abstract
The application relates to the technical field of intelligent service and discloses a property service intelligent post arrangement method, which comprises the following steps: the service content is defined by the man-machine integration service platform of the object management system, and a corresponding service task instruction is generated; the service functions and the quantity of robots are defined by the object management man-machine fusion service platform, and the service efficiency and the quantity of service personnel are defined by the object management man-machine fusion service platform; the service platform for the man-machine integration of the object management is used for performing intelligent post arrangement based on service contents, service functions and quantity of robots and service efficiency and quantity of service personnel; the service content is preferentially distributed to robots meeting the corresponding service function requirements for executing service tasks. The intelligent post arranging method for the property service solves the problem of the dependence of the post arranging experience of the industry, and can more scientifically distribute the work of people and robots through a digital post arranging mode so as to maximize the benefits of the people and robots.
Description
Technical field
The application relates to the technical field of intelligent service, in particular to a property service intelligent post arranging method.
Background
The existing property service has low mechanization and intelligent levels, most of services are serviced by manpower, all scheduling and post-arrangement depend on experiences of a manager, systemization cannot be realized, and when the manager leaves the office, fluctuation of project quality is very large. The service is totally dependent on manpower, the mobility of the personnel in the property service industry is very high, and the quality and quantity of each time of service of each employee cannot be guaranteed. In the face of the phenomenon that population bonus disappears, labor force is rapidly short, the property industry is a labor intensive mode, and service cost is impacted.
Disclosure of Invention
The purpose of the application is to provide a property service intelligent post arrangement method for solving the technical problems in the background technology.
In order to achieve the above purpose, the present application discloses the following technical solutions:
a property service intelligent post arrangement method comprises the following steps:
the service content is defined by the man-machine integration service platform of the object management system, and a corresponding service task instruction is generated;
the service functions and the quantity of robots are defined by the object management man-machine fusion service platform, and the service efficiency and the quantity of service personnel are defined by the object management man-machine fusion service platform;
the service platform for the man-machine integration of the object management is used for performing intelligent post arrangement based on service contents, service functions and quantity of robots and service efficiency and quantity of service personnel; the service content is preferentially distributed to robots meeting the corresponding service function requirements to execute service tasks; the intelligent post arrangement specifically comprises:
t1: analyzing the service contents, and determining the service work place, time, service requirement and skill requirement required by each service content;
t2: preferentially distributing service tasks which can be serviced by the robots to the robots, splitting the tasks by the robots according to corresponding service task instructions, and distributing the tasks to the robots with corresponding quantity and type to execute the service tasks;
t3: and assigning service tasks which cannot be serviced by the robot or service contents which are insufficient in number for the robot to service personnel to execute the service tasks.
In one embodiment, the service function includes a service type of the robot, and the service type includes one or more of sweeping, mopping, dust collection, patrol, and washing.
In one embodiment, the service effectiveness includes service skills of service personnel and service efficiency of service personnel.
In one embodiment, the T2 specifically includes:
distributing according to the service functions and the number of the robots;
when the service content is sweeping, sucking or washing, distributing the service content to the robots with corresponding service functions according to the quantity, single service time and charging time of the robots with corresponding service functions based on the corresponding track time and service area of the service content;
when the service content is patrol, the service content is distributed to the robots with patrol service functions according to the quantity of the robots with patrol service functions, single service time and charging time based on the corresponding track time and patrol route of the service content.
In one embodiment, the distributing the service content to the robot with the corresponding service function specifically includes:
taking the area as a first priority, and distributing the part with large area to the robot;
the way is taken as the second priority, and the area around the first priority is covered.
In one embodiment, the T3 specifically includes:
based on service energy efficiency required by service personnel with clear requirements on service content, service personnel are summarized according to the service energy efficiency, and distribution is carried out according to the service efficiency and the number of people of the service personnel;
taking the service content as a first priority, vertically dividing the service content, and assigning the service content according to the professional capability of the service personnel corresponding to the service content;
and taking the distance as a second priority, and taking the service person corresponding to the shortest action route as an execution object of the service content according to a nearby allocation principle.
In one embodiment, the service efficiency performs data acquisition on the work of the service personnel by deploying the Bluetooth AIOT device, and the acquired data is analyzed to obtain the actual efficiency of the service personnel.
In one embodiment, the assigning the service content according to the professional capability of the service person corresponding to the service content specifically includes:
assignment with skill priority: according to the service skills of the service personnel and the skills required by the service contents, carrying out one-to-one matching, and distributing the service contents to the service personnel meeting the skills required by the service contents;
or with a history server priority: the service personnel who service the service contents according to the history serve as the executives of the service contents.
The beneficial effects are that: the intelligent post arranging method for the property service solves the problem of the dependence of the post arranging experience of the industry, and can more scientifically distribute the work of people and robots through a digital post arranging mode so as to maximize the benefits of the people and robots. Through the service mode of man-machine integration, the human and the robot are no longer independent individuals, and the service life of the robot is prolonged. For owners, the effects of improving quality and reducing cost can be achieved, and specifically, the quality improvement refers to: the robot is more reliable than a person, the service is of the same quality every time, each employee is in a full-time post after being split according to the service content, the working procedures are the same, and the quality is guaranteed; the cost reduction means that: ageing aggravates the human cost and rises, and through the man-machine integration scheme, robot cluster deployment fuses into production operation, manages the flattening, greatly promotes staff's efficiency, reduces staff's establishment to, the robot has covered the service content of a large scale in the project, and the cost of robot is lower than the human cost moreover.
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In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a block flow diagram of a method for intelligent lock-out of property services in an embodiment of the present application.
Detailed Description
The following description of the technical solutions in the embodiments of the present application will be clear and complete, and it is obvious that the described embodiments are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are within the scope of the present disclosure.
In this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of other like elements in a process, method, article or apparatus that comprises the element.
Referring to FIG. 1, a property service intelligent post arrangement method comprises the following steps:
s101, the service content is defined by the man-machine fusion service platform of the object management system, and a corresponding service task instruction is generated;
s102-the service function and the number of robots are defined by the object management man-machine fusion service platform, and the service efficiency and the number of service personnel are defined by the object management man-machine fusion service platform;
s103, the object management man-machine integration service platform performs intelligent post arrangement based on service contents, service functions and quantity of robots and service efficiency and quantity of service personnel; the service content is preferentially distributed to robots meeting the corresponding service function requirements for executing service tasks.
The service function comprises a service type of the robot, wherein the service type comprises one or more of sweeping, mopping, dust collection, patrol and washing. Accordingly, the robot may be a sweeping robot, a mopping robot, a washing robot, a dust collecting robot, a patrol robot, and a comprehensive robot having all of the above functions. The service effectiveness comprises service skills of service personnel and service efficiency of the service personnel, and it can be understood that each service personnel is limited by personal ability, age and professional ability, the service skills of each service personnel are different, and are limited by working ability, execution efficiency and the like of each service personnel, and the service efficiency of each service personnel is different, so that clear understanding of the service function of the robot, the service skills and the service efficiency of each service personnel is a basis for reasonably distributing service tasks.
Based on the foregoing, as a preferred implementation manner of this embodiment, the intelligent post arrangement specifically includes:
t1: analyzing the service contents, and determining the service work place, time, service requirement and skill requirement required by each service content;
t2: preferentially distributing service tasks which can be serviced by the robots to the robots, splitting the tasks by the robots according to corresponding service task instructions, and distributing the tasks to the robots with corresponding quantity and type to execute the service tasks;
t3: and assigning service tasks which cannot be serviced by the robot or service contents which are insufficient in number for the robot to service personnel to execute the service tasks.
Wherein, the T2 specifically includes:
distributing according to the service functions and the number of the robots;
when the service content is sweeping, sucking or washing, distributing the service content to the robots with corresponding service functions according to the quantity, single service time and charging time of the robots with corresponding service functions based on the corresponding track time and service area of the service content; for example, the single service area of a robot is 400 square meters, the single service time is 3 hours, the charging is 3 hours, the path time can be calculated, the coverage area of the single robot can be calculated, and thus the accurate allocation of service tasks can be carried out;
when the service content is patrol, the service content is distributed to the robots with patrol service functions according to the quantity of the robots with patrol service functions, single service time and charging time based on the corresponding track time and patrol route of the service content.
Specifically, the distributing the service content to the robot with the corresponding service function specifically includes:
taking the area as a first priority, and distributing the part with large area to the robot;
the way is taken as the second priority, and the area around the first priority is covered.
The T3 specifically includes:
based on service energy efficiency required by service personnel with clear requirements on service content, service personnel are summarized according to the service energy efficiency, and distribution is carried out according to the service efficiency and the number of people of the service personnel;
taking the service content as a first priority, vertically dividing the service content, and assigning the service content according to the professional capability of the service personnel corresponding to the service content; such as a factory pipeline, special post, and people are responsible for the same type of work. If floors in the project have various spaces, the toilets, passenger elevator halls, goods elevator halls, stairways and tea rooms are all different special items, the special items can be divided into different posts, for example, cleaning service of the toilets is needed for 1 time per hour, the service of all the toilets in the project is summarized frequently, the single service time can be known through a big data platform, and the frequency time is the total required working time. In the toilet service, if the working hour which can be covered by a single person is 6.5 hours, the total working time/single person efficiency can obtain the total number of people needing the service;
and taking the distance as a second priority, and taking the service person corresponding to the shortest action route as an execution object of the service content according to a nearby allocation principle.
The service efficiency performs data acquisition on the work of the service personnel by deploying the Bluetooth AIOT equipment, and the acquired data is analyzed to obtain the actual efficiency of the service personnel.
Specifically, the assigning the service content according to the professional capability of the service person corresponding to the service content specifically includes:
assignment with skill priority: according to the service skills of the service personnel and the skills required by the service contents, carrying out one-to-one matching, and distributing the service contents to the service personnel meeting the skills required by the service contents;
or with a history server priority: the service personnel who service the service contents according to the history serve as the executives of the service contents.
Based on the above, the intelligent post arranging method for the property service solves the problem of experience dependence of post arranging in the industry, and can achieve the maximization of benefits of people and robots by distributing people and robots more scientifically through a digital post arranging mode. Through the service mode of man-machine integration, the human and the robot are no longer independent individuals, and the service life of the robot is prolonged. For owners, the effects of improving quality and reducing cost can be achieved, and specifically, the quality improvement refers to: the robot is more reliable than a person, the service is of the same quality every time, each employee is in a full-time post after being split according to the service content, the working procedures are the same, and the quality is guaranteed; the cost reduction means that: ageing aggravates the human cost and rises, and through the man-machine integration scheme, robot cluster deployment fuses into production operation, manages the flattening, greatly promotes staff's efficiency, reduces staff's establishment to, the robot has covered the service content of a large scale in the project, and the cost of robot is lower than the human cost moreover.
In the embodiments provided herein, it should be understood that the embodiments described herein may be implemented in hardware, software, firmware, middleware, code, or any suitable combination thereof. For a hardware implementation, the processor may be implemented in one or more of the following units: an Application Specific Integrated Circuit (ASIC), a Digital Signal Processor (DSP), a Digital Signal Processing Device (DSPD), a Programmable Logic Device (PLD), a Field Programmable Gate Array (FPGA), a processor, a controller, a microcontroller, a microprocessor, other electronic units designed to perform the functions described herein, or a combination thereof. For a software implementation, some or all of the flow of an embodiment may be accomplished by a computer program to instruct the associated hardware. When implemented, the above-described programs may be stored in or transmitted as one or more instructions or code on a computer-readable medium. Computer-readable media includes both computer storage media and communication media including any medium that facilitates transfer of a computer program from one place to another. A storage media may be any available media that can be accessed by a computer. The computer readable media can include, but is not limited to, RAM, ROM, EEPROM, CD-ROM or other optical disk storage, magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer.
Finally, it should be noted that: the foregoing description is only a preferred embodiment of the present application, and although the present application has been described in detail with reference to the foregoing embodiments, it will be apparent to those skilled in the art that modifications may be made to the technical solutions described in the foregoing embodiments, or equivalents may be substituted for some of the technical features thereof, and any modifications, equivalents, improvements or changes that fall within the spirit and principles of the present application are intended to be included in the scope of protection of the present application.
Claims (8)
1. The intelligent lock-out method for the property service is characterized by comprising the following steps of:
the service content is defined by the man-machine integration service platform of the object management system, and a corresponding service task instruction is generated;
the service functions and the quantity of robots are defined by the object management man-machine fusion service platform, and the service efficiency and the quantity of service personnel are defined by the object management man-machine fusion service platform;
the service platform for the man-machine integration of the object management is used for performing intelligent post arrangement based on service contents, service functions and quantity of robots and service efficiency and quantity of service personnel; the service content is preferentially distributed to robots meeting the corresponding service function requirements to execute service tasks; the intelligent post arrangement specifically comprises:
t1: analyzing the service contents, and determining the service work place, time, service requirement and skill requirement required by each service content;
t2: preferentially distributing service tasks which can be serviced by the robots to the robots, splitting the tasks by the robots according to corresponding service task instructions, and distributing the tasks to the robots with corresponding quantity and type to execute the service tasks;
t3: and assigning service tasks which cannot be serviced by the robot or service contents which are insufficient in number for the robot to service personnel to execute the service tasks.
2. The intelligent lock out method of property services of claim 1, wherein the service function comprises a service type of a robot, the service type comprising one or more of sweeping, mopping, dust collection, patrol, and washing.
3. The intelligent service arrangement method according to claim 1, wherein the service effectiveness includes service skills of service personnel and service efficiency of service personnel.
4. The intelligent lock-out method for property services according to claim 1, wherein the T2 specifically comprises:
distributing according to the service functions and the number of the robots;
when the service content is sweeping, sucking or washing, distributing the service content to the robots with corresponding service functions according to the quantity, single service time and charging time of the robots with corresponding service functions based on the corresponding track time and service area of the service content;
when the service content is patrol, the service content is distributed to the robots with patrol service functions according to the quantity of the robots with patrol service functions, single service time and charging time based on the corresponding track time and patrol route of the service content.
5. The intelligent post-arrangement method for property services according to claim 4, wherein said distributing service contents to robots having corresponding service functions comprises:
taking the area as a first priority, and distributing the part with large area to the robot;
the way is taken as the second priority, and the area around the first priority is covered.
6. The intelligent lock-out method for property services according to claim 1, wherein the T3 specifically comprises:
based on service energy efficiency required by service personnel with clear requirements on service content, service personnel are summarized according to the service energy efficiency, and distribution is carried out according to the service efficiency and the number of people of the service personnel;
taking the service content as a first priority, vertically dividing the service content, and assigning the service content according to the professional capability of the service personnel corresponding to the service content;
and taking the distance as a second priority, and taking the service person corresponding to the shortest action route as an execution object of the service content according to a nearby allocation principle.
7. The intelligent service arrangement method of claim 6, wherein the service efficiency is obtained by acquiring data of service personnel by deploying a bluetooth AIOT device and analyzing the acquired data.
8. The intelligent service setting method for property service according to claim 6, wherein the assigning of service contents is performed by professional capacities of service personnel corresponding to the service contents, specifically includes:
assignment with skill priority: according to the service skills of the service personnel and the skills required by the service contents, carrying out one-to-one matching, and distributing the service contents to the service personnel meeting the skills required by the service contents;
or with a history server priority: the service personnel who service the service contents according to the history serve as the executives of the service contents.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202311299635.1A CN117252381A (en) | 2023-10-09 | 2023-10-09 | Intelligent lock-setting method for property service |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202311299635.1A CN117252381A (en) | 2023-10-09 | 2023-10-09 | Intelligent lock-setting method for property service |
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| CN117252381A true CN117252381A (en) | 2023-12-19 |
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