CN117094680A - Network fault reporting and intelligent dispatching system - Google Patents
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Abstract
The invention discloses a network fault reporting and intelligent dispatch system, and relates to the field of network fault reporting. A network fault reporting and intelligent dispatching system comprises a network fault detection module, a network fault reporting module, a system automatic dispatching module and a work order processing module. The invention solves the problems that the existing fault reporting and repairing system needs to manually report through a fault reporting interface when faults occur, has low efficiency, cannot realize automatic dispatch and further has low working efficiency. According to the invention, the stored fault worksheets are classified, so that the problems of slow manual dispatch speed and low efficiency are solved, the dispatching accuracy is improved, the completion efficiency of the fault worksheets is improved, the condition that the worksheets exceed timeliness is avoided, a user can evaluate the fault completion condition of a technician, the satisfaction degree of the user is conveniently known, and the processing efficiency of the worksheets is improved.
Description
Technical Field
The invention relates to the technical field of network fault reporting, in particular to a network fault reporting and intelligent dispatching system.
Background
With the rapid development of information technology and the internet, the demand for network services is increasing. For example, emerging network technologies such as data centers (datacenters), cloud services, virtual private networks (VirtualPrivateNetwork, VPN) are also being widely used in life. However, when a network fails, a timely failure reporting is required to be performed so as to ensure that the failure can be resolved in time, the invention with the application number of CN201910704208.4 discloses a failure reporting and repairing method, a system and a computer storage medium. Therefore, the declaration of various flow lines on faults can be realized; the method solves a series of problems of untimely fault repair and the like caused by the traditional fault management mode, further realizes effective management of fault repair and improves the reliability of fault repair.
The above patent has the following drawbacks when it comes to fault reporting: when a fault occurs, the fault is declared through a fault declaration interface manually, the efficiency is low, maintenance personnel are required to be arranged for maintenance after the fault declaration, automatic dispatch cannot be realized, time is wasted, and the working efficiency is low; therefore, the existing requirements are not met, and a network fault reporting and intelligent dispatching system is provided.
Disclosure of Invention
The invention aims to provide a network fault declaration and intelligent dispatch system, which classifies stored fault worksheets to declare different types of fault worksheets, realizes symptomatic drug delivery, ensures dispatch and processing efficiency of the fault worksheets, solves the problems of slow manual dispatch speed and low efficiency, saves dispatch time of the network fault worksheets, effectively improves dispatch efficiency of the worksheets, enables the worksheets to be dispatched nearby by selecting the worksheets according to fault addresses and positions of the technicians when the fault worksheets are dispatched, improves dispatch accuracy, is beneficial to improving completion efficiency of the fault worksheets, avoids the condition that the worksheets exceed timeliness, facilitates background management personnel to know fault overhaul conditions and follow-up completion conditions of the worksheets, enables users to evaluate fault completion conditions of the technicians, facilitates understanding satisfaction degree of users, improves processing efficiency of the worksheets, and solves the problems in the background technology.
In order to achieve the above purpose, the present invention provides the following technical solutions: a network failure reporting and intelligent dispatch system comprising:
The network fault detection module is used for analyzing and measuring key performance indexes of network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, storing the fault classification into the fault database, simultaneously acquiring a plurality of network data packets, analyzing the contents of the plurality of network data packets, and judging whether the network faults occur according to the contents of the plurality of network data packets so as to generate a judging result.
The network fault reporting module is used for numbering the detected network faults, inputting fault information into the fault reporting keyword recognition database, simultaneously obtaining corresponding reporting keyword information, respectively processing the obtained reporting keyword information to generate corresponding fault work orders, integrating the fault work orders to form a work order collection to be distributed, and then inputting the work order collection to be distributed into the central processing unit, and respectively reporting the fault work orders.
The system automatic dispatch module is used for constructing a work order dispatch model according to a work order set to be dispatched, a mechanic information set and an operation and maintenance resource set, acquiring a fault position in a fault work order, acquiring corresponding map information according to the current position of a mechanic mark, determining route information between the current position and a plurality of fault positions by utilizing the map information, sending the route information and the fault information to an overhaul terminal corresponding to a nearby mechanic mark, and dispatching the fault work order.
The work order processing module is used for distributing the fault work order to the small program with the corresponding authority to obtain the declaration response information matched with the fault work order, then feeding back the work order receiving information to the corresponding user to obtain the interactive service result, wherein the service result comprises declaration acceptance time and a task receiver, the work order processing is finished by the worker, the completion condition is uploaded to the small program, the small program feeds back the result to the central processing unit, when the worker finishes the current fault work order, an overhaul report is generated, then the task is checked, and the task enters the completed work order list.
Preferably, the network fault detection module includes:
and the data storage module is used for analyzing and measuring key performance indexes of network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, and storing the fault classification into a fault database.
The data acquisition module is used for acquiring a plurality of network data packets and analyzing the content of the network data packets.
The fault detection module is used for judging whether network faults occur according to analysis results of the contents of the plurality of network data packets so as to generate judgment results.
Preferably, the detection flow of the network fault detection module specifically includes:
First, the contents of a plurality of network data packets are analyzed to detect the survival time values of the plurality of network data packets from the contents of the plurality of network data packets.
And judging whether the network fault occurs according to the survival time values of the plurality of network data packets.
When detecting that one of the plurality of network data packets has a survival time value which is not gradually decreased, judging that the network failure occurs.
And finally, comparing the generated faults with network fault data of a fault database, judging the type of the network faults, and transmitting the obtained results to a fault reporting module for reporting the network faults.
Preferably, the declaration flow of the network fault declaration module specifically includes:
and establishing a fault declaration keyword recognition database, wherein the fault declaration keyword recognition database is formed by integrating fault declaration keyword data sets.
Numbering the detected network faults to be a first network fault and a second network fault.
And processing the first reporting keyword information and the second reporting keyword information respectively to generate a first fault work order and a second fault work order.
Preferably, the dispatch procedure of the automatic dispatch module of the system specifically includes:
and acquiring the fault position in the fault work order, and acquiring corresponding map information according to the current position of the technician identifier.
And obtaining the shortest linear distance between the current position of the technician identifier and the fault position in the fault work order.
The first scan range radius is set based on the shortest straight line distance. The first scanning range radius is obtained through the following formula:
wherein R1 represents the first scan range radius. Rmin represents the shortest linear distance between the current location where the mechanic identification is located and the fault location in the fault worksheet. R0 represents a preset calibration distance taking the fault position as an endpoint, and the value range of the calibration distance is 3.0km-4.5km. n represents the total number of craftsman identifications present within the R0 range. m represents the total number of craftsman identifications present within the range of spacing between Rmin and R0.
And forming a first scanning range by taking the fault position in the fault work order as the circle center and taking the radius of the first scanning range as the corresponding radius of the circle center.
And acquiring a craftsman identifier and a corresponding current position thereof contained in the first scanning range as a first target craftsman identifier, and acquiring corresponding map information aiming at the current position of the first target craftsman identifier.
And determining route information between the current position of the first target craftsman identifier and the fault position by using the map information, and sending the route information and the fault information to an overhaul terminal corresponding to the first target craftsman identifier.
And monitoring whether the receiving condition of a craftsman corresponding to the overhaul terminal exists or not in real time, and adjusting the scanning range according to the receiving condition.
Preferably, the real-time monitoring of whether there is a receiving condition of a mechanic corresponding to the access terminal, and adjusting the scanning range according to the receiving condition, includes:
monitoring whether a mechanic corresponding to the overhaul terminal receives the bill in real time, and if the overhaul terminal corresponding to the mechanic identification contained in the current first scanning range does not receive the bill in a preset time period, setting a second scanning range radius according to the first scanning range radius, wherein the second scanning range radius is obtained through the following formula:
Wherein R2 represents a first scanning range radius, and Δn represents a ratio of change between the number of craftsman identifications in the R0 range corresponding to the moment of setting the second scanning range radius and the number of craftsman identifications in the R0 range corresponding to the moment of setting the first scanning range radius. n1 and n2 respectively represent the number of craftsman identifiers in the R0 range corresponding to the radius moment of the first scanning range and the number of craftsman identifiers in the R0 range corresponding to the radius moment of the second scanning range, and the method has the following advantages that
In the time-course of which the first and second contact surfaces,
and forming a second scanning range by taking the fault position in the fault work order as the circle center and taking the radius of the second scanning range as the corresponding radius of the circle center.
And acquiring a craftsman identifier and a corresponding current position thereof contained in the second scanning range as a second target craftsman identifier, and acquiring corresponding map information aiming at the current position of the second target craftsman identifier.
And determining route information between the current position of the second target craftsman identifier and the fault position by using the map information, and sending the route information and the fault information to an overhaul terminal corresponding to the second target craftsman identifier.
Preferably, the operation and maintenance resource set includes several operation and maintenance resources and a margin of each operation and maintenance resource, the work order set to be dispatched includes a requirement of each work order on each operation and maintenance resource, a preset authority of each work order, a preset quality and a preset completion time, any one of the technical information sets further includes a authority and a working state of a corresponding technical, the technical information set includes a plurality of technical information, each technical information includes a historical average completion quality and a historical average completion time of each work category completed by a corresponding technical, and the work order dispatch model is composed of a sum of work order completion quality, a sum of work order completion time, a maximum technical utilization, a sum of work order waiting time and constraint conditions.
Preferably, the constraint includes at least one of a rights constraint, an operating state constraint, a quality constraint, and a time constraint, wherein
And the permission constraint condition is used for limiting the permission of a technician receiving the work order to be greater than or equal to the preset permission of the work order.
And the working state constraint condition is used for limiting the working state of the mechanic distributed by the work order to be idle.
And the quality constraint condition is used for limiting the historical average finishing quality of the work types corresponding to the work orders finished by the technicians receiving the work orders to be greater than or equal to the preset quality of the work orders.
And the time constraint condition is used for limiting the historical average completion time of the work types corresponding to the work orders completed by the technicians receiving the work orders to be smaller than or equal to the preset completion time of the work orders.
And the resource constraint condition is used for limiting the allowance of any operation and maintenance resource to be more than or equal to the demand of all worksheets in the to-be-dispatched worksheet set on any operation and maintenance resource.
Preferably, the work order processing module comprises
And the work order distribution module is used for distributing the fault work order to the corresponding authority applet and obtaining the declaration response information matched with the fault work order.
And the interactive service module is used for feeding back the technician receipt information to the corresponding user, obtaining an interactive service result, and judging whether the network fault reporting information of the user is solved or not, wherein the service result comprises reporting acceptance time and a task carrier.
The information uploading module is used for uploading the completion condition to the applet after the distributed fault work order is processed, the applet feeds back the result to the central processing unit, and the work order completion condition comprises: task completion time, fault handler signature, and task completion status.
The service evaluation module is used for correspondingly evaluating the processing condition of the network fault reporting information by the user, wherein the evaluation comprises the following steps: at least one of a fault reporting person, a fault reporting time, and a fault reporting person evaluation.
Preferably, the workflow of the work order processing module specifically includes:
firstly, a work order dispatch module dispatches a fault work order to a corresponding authority applet to obtain declaration response information matched with the fault work order, namely, a mechanic receives the work order.
And feeding back the technician receipt information to the corresponding user to obtain an interactive service result, judging whether the network failure reporting information of the user is solved according to the interactive service result, if the network failure reporting information of the user is not solved, obtaining a manual service instruction, and if the network failure reporting information is solved, switching to a condition processing evaluation module to evaluate the processing condition correspondingly.
And finally, after the mechanic finishes processing the dispatched fault work order, uploading the completion condition to the applet through the information uploading module, feeding back the result to the central processing unit by the applet, generating an overhaul report when the mechanic finishes the current fault work order, and then checking the task, wherein the task enters a completed work order list.
When a urgent order is met, the prompt is carried out through a voice prompt function on the small program, and a technician processes the fault work order preferentially according to the fault emergency.
Compared with the prior art, the invention has the beneficial effects that:
1. according to the invention, the stored fault worksheets are classified and declared according to different types of fault worksheets, so that when the fault worksheets are distributed, the fault worksheets are distributed to corresponding technicians according to the types of the fault worksheets, symptomatic drug delivery is realized, the efficiency of distributing and processing the fault worksheets is ensured, proper distribution of the fault worksheets can be completed without manual participation, the problems of slow manual distribution speed and low efficiency are solved, the time consumption for distributing the network fault worksheets is saved, and the distribution efficiency of the worksheets is effectively improved.
2. According to the invention, the fault position in the fault work order is obtained, the corresponding map information is obtained according to the current position of the technician mark, the route information between the current position and the plurality of fault positions is determined by utilizing the map information, the route information and the fault information are sent to the overhaul terminal corresponding to the nearby technician mark, and the fault work order is distributed, so that when the fault work order is distributed, the technician is selected nearby to distribute the work order according to the fault address and the position of the technician, the accuracy of distributing the work order is improved, and the completion efficiency of the fault work order is improved.
3. According to the invention, the fault good at the user is preferentially selected to be processed according to the type of the dispatch of the fault work order on the small program, if the fault work order cannot be processed in time, the work order is yielded, the situation that the work order exceeds timeliness is avoided, the completion situation is uploaded when the work order is completed, a background manager can know the overhaul situation of the fault and the completion situation of the work order in real time conveniently, the user can evaluate the fault completion situation of the craftsman, the satisfaction degree of the user is conveniently known, the emergency work order is conveniently and preferentially processed through voice reminding, and the processing efficiency of the work order is improved.
Drawings
FIG. 1 is a schematic block diagram of the present invention;
FIG. 2 is a flow chart of a mechanic's processing work order in accordance with the present invention;
FIG. 3 is a flow chart of the network failure reporting and intelligent dispatch system of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
In order to solve the problems that the existing fault reporting and repairing system needs to manually report through a fault reporting interface when faults occur, the efficiency is low, maintenance personnel need to be arranged to repair after the faults are reported, automatic dispatch cannot be achieved, time is wasted, and further the working efficiency is low, referring to fig. 1-3, the embodiment provides the following technical scheme:
a network failure reporting and intelligent dispatch system comprising:
the network fault detection module is used for analyzing and measuring key performance indexes of network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, storing the fault classification into the fault database, simultaneously acquiring a plurality of network data packets, analyzing the contents of the plurality of network data packets, and judging whether the network faults occur according to the contents of the plurality of network data packets so as to generate a judging result.
The network fault reporting module is used for numbering the detected network faults, inputting fault information into the fault reporting keyword recognition database, simultaneously obtaining corresponding reporting keyword information, respectively processing the obtained reporting keyword information to generate corresponding fault work orders, integrating the fault work orders to form a work order collection to be distributed, and then inputting the work order collection to be distributed into the central processing unit, and respectively reporting the fault work orders.
The system automatic dispatch module is used for constructing a work order dispatch model according to a work order set to be dispatched, a mechanic information set and an operation and maintenance resource set, acquiring a fault position in a fault work order, acquiring corresponding map information according to the current position of a mechanic mark, determining route information between the current position and a plurality of fault positions by utilizing the map information, sending the route information and the fault information to an overhaul terminal corresponding to a nearby mechanic mark, and dispatching the fault work order.
The work order processing module is used for distributing the fault work order to the small program of the corresponding authority to obtain the declaration response information matched with the fault work order, namely, the work order receiving information is fed back to the corresponding user by the work order receiving information to obtain the interactive service result, the service result comprises declaration acceptance time and a task receiver, the work order processing is finished by the work worker, the completion condition is uploaded to the small program, the small program feeds back the result to the central processing unit, when the work worker completes the current fault work order, an overhaul report is generated, then the task is checked, and the task enters the completed work order list.
A network failure detection module, comprising:
and the data storage module is used for analyzing and measuring key performance indexes of network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, and storing the fault classification into a fault database.
The data acquisition module is used for acquiring a plurality of network data packets and analyzing the content of the network data packets.
The fault detection module is used for judging whether network faults occur according to analysis results of the contents of the plurality of network data packets so as to generate judgment results.
The detection flow of the network fault detection module specifically comprises:
first, the contents of a plurality of network data packets are analyzed to detect the survival time values of the plurality of network data packets from the contents of the plurality of network data packets.
And judging whether the network fault occurs according to the survival time values of the plurality of network data packets.
When detecting that one of the plurality of network data packets has a survival time value which is not gradually decreased, judging that the network failure occurs.
And finally, comparing the generated faults with network fault data of a fault database, judging the type of the network faults, and transmitting the obtained results to a fault reporting module for reporting the network faults.
When detecting network faults, the system firstly analyzes common network faults, establishes a corresponding fault database, classifies fault types, secondly acquires a plurality of network data packets, detects survival time values of the network data packets, judges whether faults exist according to the survival time values, compares the faults with data in the fault database when determining that the faults exist, and determines the fault types, thereby effectively improving the efficiency of network fault detection and diagnosis, ensuring the service experience of users, and providing certain convenience for fault reporting.
The declaration flow of the network fault declaration module specifically comprises:
and establishing a fault declaration keyword recognition database, wherein the fault declaration keyword recognition database is formed by integrating fault declaration keyword data sets.
Numbering the detected network faults to be a first network fault and a second network fault.
And processing the first reporting keyword information and the second reporting keyword information respectively to generate a first fault work order and a second fault work order.
The system acquires the current fault declaration keyword information by establishing a fault declaration keyword recognition database and inputting the fault information declared by the fault declaration module into the fault declaration keyword recognition database, processes the current fault declaration keyword information, generates a fault work order and stores the fault work order, classifies the stored fault work orders, and respectively declares the fault work orders according to different types of fault work orders, so that when the fault work orders are dispatched, the fault work orders are dispatched to corresponding technicians according to the types of the fault work orders, symptomatic drug delivery is realized, the dispatching and processing efficiency of the fault work orders is ensured, proper dispatching of the fault work orders can be completed without manual participation, the problems of slow and low manual dispatching speed are solved, the dispatching time of the network fault work orders is saved, and the dispatching efficiency of the fault work orders is effectively improved.
The dispatch process of the automatic dispatch module of the system specifically comprises the following steps:
and acquiring the fault position in the fault work order, and acquiring corresponding map information according to the current position of the technician identifier.
And obtaining the shortest linear distance between the current position of the technician identifier and the fault position in the fault work order.
The first scan range radius is set based on the shortest straight line distance. The first scanning range radius is obtained through the following formula:
wherein R1 represents the first scan range radius. Rmin represents the shortest linear distance between the current location where the mechanic identification is located and the fault location in the fault worksheet. R0 represents a preset calibration distance taking the fault position as an endpoint, and the value range of the calibration distance is 3.0km-4.5km. n represents the total number of craftsman identifications present within the R0 range. m represents the total number of craftsman identifications present within the range of spacing between Rmin and R0.
And forming a first scanning range by taking the fault position in the fault work order as the circle center and taking the radius of the first scanning range as the corresponding radius of the circle center.
And acquiring a craftsman identifier and a corresponding current position thereof contained in the first scanning range as a first target craftsman identifier, and acquiring corresponding map information aiming at the current position of the first target craftsman identifier.
And determining route information between the current position of the first target craftsman identifier and the fault position by using the map information, and sending the route information and the fault information to an overhaul terminal corresponding to the first target craftsman identifier.
And monitoring whether the receiving condition of a craftsman corresponding to the overhaul terminal exists or not in real time, and adjusting the scanning range according to the receiving condition.
The principle and effect of the technical scheme are as follows: according to the mode, the radius of the first scanning range and the rationality of the corresponding first scanning range can be effectively improved, the shortest linear distance between the current position of the technician identifier and the fault position in the fault work order and the distance relation between the preset calibration distances taking the fault position as an endpoint can be set pertinently through the radius of the first scanning range and the rationality of the first scanning range, and then the first scanning range is set by combining the current number of the technician identifiers under the condition of improving the radius of the first scanning range and the rationality of the corresponding first scanning range.
Whether the receiving condition of a craftsman corresponding to the overhaul terminal exists or not is monitored in real time, and the scanning range is adjusted according to the receiving condition, including:
monitoring whether a mechanic corresponding to the overhaul terminal receives the bill in real time, and if the overhaul terminal corresponding to the mechanic identification contained in the current first scanning range does not receive the bill in a preset time period, setting a second scanning range radius according to the first scanning range radius, wherein the second scanning range radius is obtained through the following formula:
Wherein R2 represents a first scanning range radius, and Δn represents a ratio of change between the number of craftsman identifications in the R0 range corresponding to the moment of setting the second scanning range radius and the number of craftsman identifications in the R0 range corresponding to the moment of setting the first scanning range radius. n1 and n2 respectively represent the number of craftsman identifiers in the R0 range corresponding to the radius moment of the first scanning range and the number of craftsman identifiers in the R0 range corresponding to the radius moment of the second scanning range, and the method has the following advantages that
In the time-course of which the first and second contact surfaces,
and forming a second scanning range by taking the fault position in the fault work order as the circle center and taking the radius of the second scanning range as the corresponding radius of the circle center.
And acquiring a craftsman identifier and a corresponding current position thereof contained in the second scanning range as a second target craftsman identifier, and acquiring corresponding map information aiming at the current position of the second target craftsman identifier.
And determining route information between the current position of the second target craftsman identifier and the fault position by using the map information, and sending the route information and the fault information to an overhaul terminal corresponding to the second target craftsman identifier.
Through the mode, the radius of the second scanning range and the rationality of the setting of the second scanning range corresponding to the radius of the second scanning range can be effectively improved, the setting of the second scanning range can be carried out according to the shortest linear distance between the current position of the technician identifier and the fault position in the fault work order and the distance relation between the preset calibration distances taking the fault position as an endpoint through the rationality setting of the radius of the second scanning range and the setting of the second scanning range corresponding to the radius of the second scanning range, and then the setting of the second scanning range is carried out by combining the current number of change rates of the technician identifier under the condition of improving the rationality of the setting of the second scanning range, so that the success rate of the receipt of the fault in the scanning range can be furthest improved.
The operation and maintenance resource set comprises a plurality of operation and maintenance resources and the allowance of each operation and maintenance resource, the work order set to be dispatched comprises the required quantity of each work order for each operation and maintenance resource, the preset authority, the preset quality and the preset completion time of each work order, any one of the technical information sets further comprises the authority and the working state of the corresponding technical, the technical information set comprises a plurality of technical information, each technical information comprises the historical average completion quality and the historical average completion time of the corresponding technical for completing each work category, and the work order dispatch model comprises the sum of the work order completion quality, the sum of the work order completion time, the maximum technical utilization rate, the sum of the work order waiting time and the constraint condition.
The constraints include at least one of rights constraints, operating state constraints, quality constraints, and time constraints, wherein
And the permission constraint condition is used for limiting the permission of a technician receiving the work order to be greater than or equal to the preset permission of the work order.
And the working state constraint condition is used for limiting the working state of the mechanic distributed by the work order to be idle.
And the quality constraint condition is used for limiting the historical average finishing quality of the work types corresponding to the work orders finished by the technicians receiving the work orders to be greater than or equal to the preset quality of the work orders.
And the time constraint condition is used for limiting the historical average completion time of the work types corresponding to the work orders completed by the technicians receiving the work orders to be smaller than or equal to the preset completion time of the work orders.
And the resource constraint condition is used for limiting the allowance of any operation and maintenance resource to be more than or equal to the demand of all worksheets in the to-be-dispatched worksheet set on any operation and maintenance resource.
The system obtains the corresponding map information according to the current position of the technician identifier, determines route information between the current position and a plurality of fault positions by using the map information, sends the route information and the fault information to an overhaul terminal corresponding to the nearby technician identifier, and distributes the fault ticket, so that when the fault ticket is distributed, a technician is selected nearby to distribute the ticket according to the fault address and the position of the technician, the accuracy of dispatching the ticket is improved, and the completion efficiency of the fault ticket is improved
Work order processing module comprising
And the work order distribution module is used for distributing the fault work order to the corresponding authority applet and obtaining the declaration response information matched with the fault work order.
And the interactive service module is used for feeding back the technician receipt information to the corresponding user, obtaining an interactive service result, and judging whether the network fault reporting information of the user is solved or not, wherein the service result comprises reporting acceptance time and a task carrier.
The information uploading module is used for uploading the completion condition to the applet after the distributed fault work order is processed, the applet feeds back the result to the central processing unit, and the work order completion condition comprises: task completion time, fault handler signature, and task completion status.
The service evaluation module is used for correspondingly evaluating the processing condition of the network fault reporting information by the user, wherein the evaluation comprises the following steps: at least one of a fault reporting person, a fault reporting time, and a fault reporting person evaluation.
The workflow of the work order processing module specifically comprises:
firstly, a work order dispatch module dispatches a fault work order to a corresponding authority applet to obtain declaration response information matched with the fault work order, namely, a mechanic receives the work order.
And feeding back the technician receipt information to the corresponding user to obtain an interactive service result, judging whether the network failure reporting information of the user is solved according to the interactive service result, if the network failure reporting information of the user is not solved, obtaining a manual service instruction, and if the network failure reporting information is solved, switching to a condition processing evaluation module to evaluate the processing condition correspondingly.
And finally, after the mechanic finishes processing the dispatched fault work order, uploading the completion condition to the applet through the information uploading module, feeding back the result to the central processing unit by the applet, generating an overhaul report when the mechanic finishes the current fault work order, and then checking the task, wherein the task enters a completed work order list.
When a urgent order is met, the prompt is carried out through a voice prompt function on the small program, and a technician processes the fault work order preferentially according to the fault emergency.
According to the system, a mechanic can preferentially select the fault which he or she is good at to process according to the type of the dispatch of the fault work order on the small program, if the fault work order exists and cannot be processed in time, the work order is yielded, the situation that the work order exceeds timeliness is avoided, the completion situation is uploaded when the work order is completed, a background manager can know the overhaul situation of the fault and the completion situation of the follow-up work order in real time, a user can evaluate the fault completion situation of the mechanic, the satisfaction degree of the user is conveniently known, and the emergency work order is conveniently and preferentially processed through voice reminding, so that the processing efficiency of the work order is improved. The faulty work order is preferentially handled.
In order to better realize the workflow of the network fault declaration and intelligent dispatch system, the method comprises the following steps:
step one: the network fault detection module is used for analyzing and measuring key performance indexes of network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, storing the classified faults into a fault database, simultaneously acquiring a plurality of network data packets, analyzing the content of the plurality of network data packets, judging whether the network faults occur according to the content of the plurality of network data packets to generate a judging result, classifying the stored fault worksheets when dispatching the faults, and respectively reporting according to different types of fault worksheets, thereby realizing the classification and reporting of the different types of fault worksheets.
Step two: when detecting that a network has faults, the network fault reporting module numbers the detected network faults, inputs fault information into a fault reporting keyword recognition database, obtains corresponding reporting keyword information at the same time, processes the obtained reporting keyword information respectively to generate corresponding fault work orders, integrates the fault work orders to form a work order to be distributed set, inputs the work order to be distributed set into a central processing unit, and respectively reports the fault work orders, so that when the fault work orders are distributed, the fault work orders are distributed to corresponding technicians according to the types of the fault work orders, symptomatic drug delivery is realized, the distribution and processing efficiency of the fault work orders is ensured, proper distribution of the fault work orders can be completed without manual participation, the problems of slow manual distribution speed and low efficiency are solved, the distribution time of the network fault work orders is saved, and the distribution efficiency of the work orders is effectively improved.
Step three: setting a mechanic information set and an operation and maintenance resource set, constructing a work order dispatching model by a system automatic dispatching module according to the work order set to be dispatched, the mechanic information set and the operation and maintenance resource set, then acquiring fault positions in the fault work orders, acquiring corresponding map information according to the current positions of the mechanic identifiers, determining route information between the current positions and the fault positions by using the map information, sending the route information and the fault information to an overhaul terminal corresponding to a nearby mechanic identifier, dispatching the fault work orders, acquiring corresponding map information according to the current positions of the mechanic identifiers by acquiring the fault positions in the fault work orders, determining route information between the current positions and the fault positions by using the map information, sending the route information and the fault information to an overhaul terminal corresponding to a nearby mechanic identifier, and dispatching the fault work orders.
Step four: the fault work order is distributed to the small program with the corresponding authority through the work order processing module, the declaration response information matched with the fault work order is obtained, namely, the work order is received, then the work order receiving information is fed back to the corresponding user, the interactive service result is obtained, after the distributed fault work order is processed, the completion condition is uploaded to the small program, the small program feeds back the result to the central processing unit, when the work order is completed by the work order, a maintenance report is generated, then the task is checked, the task enters a completed work order list, the work order is preferentially selected to be processed according to the distribution type of the fault work order on the small program by the work order, if the fault work order cannot be processed in time, the work order is yielded, the situation that the work order exceeds the time effect is avoided, the completion condition is uploaded, the background manager can know the maintenance condition of the fault and the completion condition of the follow-up work order in real time, the user can evaluate the fault completion condition of the work order, and the user can be satisfied with convenience.
It is noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus.
Although embodiments of the present invention have been shown and described, it will be understood by those skilled in the art that various changes, modifications, substitutions and alterations can be made therein without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. A network fault declaring and intelligent dispatching system is characterized in that: comprising the following steps:
the network fault detection module is used for analyzing key performance indexes for measuring network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, storing the fault classification into the fault database, acquiring a plurality of network data packets, analyzing the content of the plurality of network data packets, and judging whether the network faults occur according to the content of the plurality of network data packets so as to generate a judging result;
The network fault reporting module is used for numbering detected network faults, inputting fault information into the fault reporting keyword recognition database, simultaneously obtaining corresponding reporting keyword information, respectively processing the obtained reporting keyword information to generate corresponding fault work orders, integrating the fault work orders to form a work order collection to be distributed, then inputting the work order collection to be distributed into the central processing unit, and respectively reporting the fault work orders;
the system automatic dispatch module is used for constructing a work order dispatch model according to a work order set to be dispatched, a mechanic information set and an operation and maintenance resource set, acquiring a fault position in a fault work order, acquiring corresponding map information according to the current position of a mechanic mark, determining route information between the current position and a plurality of fault positions by utilizing the map information, sending the route information and the fault information to an overhaul terminal corresponding to a nearby mechanic mark, and dispatching the fault work order;
the work order processing module is used for distributing the fault work order to the small program with the corresponding authority to obtain the declaration response information matched with the fault work order, then feeding back the work order receiving information to the corresponding user to obtain the interactive service result, wherein the service result comprises declaration acceptance time and a task receiver, the work order processing is finished by the worker, the completion condition is uploaded to the small program, the small program feeds back the result to the central processing unit, when the worker finishes the current fault work order, an overhaul report is generated, then the task is checked, and the task enters the completed work order list.
2. The network failure reporting and intelligent dispatch system of claim 1, wherein: the network fault detection module comprises:
the data storage module is used for analyzing and measuring key performance indexes of network performance and common network faults, carrying out fault classification after correlating the key performance indexes and the common network faults, and storing the fault classification into the fault database;
the data acquisition module is used for acquiring a plurality of network data packets and analyzing the contents of the network data packets;
the fault detection module is used for judging whether network faults occur according to analysis results of the contents of the plurality of network data packets so as to generate judgment results.
3. The network failure reporting and intelligent dispatch system of claim 2, wherein: the detection flow of the network fault detection module specifically comprises the following steps:
firstly, analyzing the content of a plurality of network data packets to detect the survival time values of the plurality of network data packets from the content of the plurality of network data packets;
judging whether the network fault occurs according to the survival time values of the plurality of network data packets;
when detecting that one of the plurality of network data packets has a survival time value which is not gradually decreased, judging that network failure occurs;
And finally, comparing the generated faults with network fault data of a fault database, judging the type of the network faults, and transmitting the obtained results to a fault reporting module for reporting the network faults.
4. The network failure reporting and intelligent dispatch system of claim 1, wherein: the declaration flow of the network fault declaration module specifically comprises the following steps:
establishing a fault reporting keyword recognition database, wherein the fault reporting keyword recognition database is formed by integrating fault reporting keyword data sets;
numbering the detected network faults, setting the network faults as a first network fault and a second network fault;
and processing the first reporting keyword information and the second reporting keyword information respectively to generate a first fault work order and a second fault work order.
5. The network failure reporting and intelligent dispatch system of claim 1, wherein: the dispatch process of the automatic dispatch module of the system specifically comprises the following steps:
acquiring a fault position in a fault work order, and acquiring corresponding map information according to the current position of a technician identifier;
obtaining the shortest linear distance between the current position of the technician identifier and the fault position in the fault work order;
setting a radius of a first scanning range based on the shortest linear distance; the first scanning range radius is obtained through the following formula:
wherein R1 represents a first scanning range radius; rmin represents the shortest linear distance between the current location where the mechanic identification is located and the fault location in the fault worksheet; r0 represents a preset calibration distance taking a fault position as an endpoint, and the value range of the calibration distance is 3.0km-4.5km; n represents the total number of craftsman identifiers existing within the R0 range; m represents the total number of craftsman identifications present in the range of the spacing between Rmin and R0;
forming a first scanning range by taking a fault position in a fault work order as a circle center and taking a radius of the first scanning range as a corresponding radius of the circle center;
obtaining a craftsman identifier and a corresponding current position thereof contained in a first scanning range as a first target craftsman identifier, and obtaining corresponding map information aiming at the current position of the first target craftsman identifier;
Determining route information between the current position of the first target craftsman identifier and the fault position by using map information, and sending the route information and the fault information to an overhaul terminal corresponding to the first target craftsman identifier;
and monitoring whether the receiving condition of a craftsman corresponding to the overhaul terminal exists or not in real time, and adjusting the scanning range according to the receiving condition.
6. The network failure reporting and intelligent dispatch system of claim 5, wherein: whether real-time supervision has the receiving order condition of the corresponding mechanic of maintenance terminal, carry out the adjustment of scanning range according to receiving order condition, include:
monitoring whether a mechanic corresponding to the overhaul terminal receives the bill in real time, and if the overhaul terminal corresponding to the mechanic identification contained in the current first scanning range does not receive the bill in a preset time period, setting a second scanning range radius according to the first scanning range radius, wherein the second scanning range radius is obtained through the following formula:
wherein R2 represents a radius of the first scanning range, and Δn represents a ratio of variation between the number of craftsman identifications in the R0 range corresponding to the moment of setting the radius of the second scanning range and the number of craftsman identifications in the R0 range corresponding to the moment of setting the radius of the first scanning range; n1 and n2 respectively represent the number of craftsman identifiers in the R0 range corresponding to the radius moment of the first scanning range and the number of craftsman identifiers in the R0 range corresponding to the radius moment of the second scanning range, and the method has the following advantages that
In the time-course of which the first and second contact surfaces,
forming a second scanning range by taking the fault position in the fault work order as the circle center and taking the radius of the second scanning range as the corresponding radius of the circle center;
obtaining a craftsman identifier and a corresponding current position thereof contained in a second scanning range as a second target craftsman identifier, and obtaining corresponding map information aiming at the current position of the second target craftsman identifier;
and determining route information between the current position of the second target craftsman identifier and the fault position by using the map information, and sending the route information and the fault information to an overhaul terminal corresponding to the second target craftsman identifier.
7. The network failure reporting and intelligent dispatch system of claim 1, wherein: the operation and maintenance resource set comprises a plurality of operation and maintenance resources and a margin of each operation and maintenance resource, the work order set to be dispatched comprises the required quantity of each work order for each operation and maintenance resource, the preset authority, the preset quality and the preset completion time of each work order, any one of the technical information sets further comprises the authority and the working state of a corresponding technical, the technical information set comprises a plurality of technical information, each technical information comprises the historical average completion quality and the historical average completion time of each work class of the corresponding technical, and the work order dispatch model comprises the sum of the work order completion quality, the sum of the work order completion time, the maximum technical utilization rate, the sum of the work order waiting time and the constraint condition.
8. The network failure reporting and intelligent dispatch system of claim 7, wherein: the constraint includes at least one of a rights constraint, an operating state constraint, a quality constraint, and a time constraint, wherein
The authority constraint condition is used for limiting the authority of a technician receiving the work order to be greater than or equal to the preset authority of the work order;
a working state constraint condition for limiting the working state of a mechanic dispatched by a work order to be idle;
a quality constraint condition for limiting a historical average completion quality of a work class corresponding to a work order completed by a mechanic receiving the work order to be greater than or equal to a preset quality of the work order;
a time constraint condition for limiting the historical average completion time of the work category corresponding to the work order completed by the mechanic receiving the work order to be less than or equal to the preset completion time of the work order;
and the resource constraint condition is used for limiting the allowance of any operation and maintenance resource to be more than or equal to the demand of all worksheets in the to-be-dispatched worksheet set on any operation and maintenance resource.
9. The network failure reporting and intelligent dispatch system of claim 1, wherein: the work order processing module comprises
The work order distribution module is used for distributing the fault work order to the corresponding authority applet and obtaining declaration response information matched with the fault work order;
The interactive service module is used for feeding back the technician receipt information to the corresponding user, obtaining an interactive service result, and judging whether the network fault reporting information of the user is solved or not, wherein the service result comprises reporting acceptance time and a task receiver;
the information uploading module is used for uploading the completion condition to the applet after the distributed fault work order is processed, the applet feeds back the result to the central processing unit, and the work order completion condition comprises: task completion time, fault handler signature and task completion status;
the service evaluation module is used for correspondingly evaluating the processing condition of the network fault reporting information by the user, wherein the evaluation comprises the following steps: at least one of a fault reporting person, a fault reporting time, and a fault reporting person evaluation.
10. The network failure reporting and intelligent dispatch system of claim 9, wherein: the workflow of the work order processing module specifically comprises:
firstly, distributing a fault work order to a corresponding authority applet through a work order distribution module to obtain declaration response information matched with the fault work order, namely, a technician order;
then feeding back the technician receipt information to the corresponding user to obtain an interactive service result, judging whether the network fault reporting information of the user is solved according to the interactive service result, if the network fault reporting information of the user is not solved, obtaining a manual service instruction, and if the network fault reporting information is solved, switching to a condition processing evaluation module to evaluate the processing condition correspondingly;
Finally, after the mechanic finishes processing the dispatched fault work order, uploading the completion condition to the applet through the information uploading module, feeding back the result to the central processing unit by the applet, generating an overhaul report when the mechanic finishes the current fault work order, and then checking the task, and entering the completed work order list;
when a urgent order is met, the prompt is carried out through a voice prompt function on the small program, and a technician processes the fault work order preferentially according to the fault emergency.
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