CN104270779A - Wireless network fault cause preprocessing method and wireless network fault work order dispatching system - Google Patents
Wireless network fault cause preprocessing method and wireless network fault work order dispatching system Download PDFInfo
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- CN104270779A CN104270779A CN201410549259.1A CN201410549259A CN104270779A CN 104270779 A CN104270779 A CN 104270779A CN 201410549259 A CN201410549259 A CN 201410549259A CN 104270779 A CN104270779 A CN 104270779A
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- 238000004458 analytical method Methods 0.000 claims abstract description 9
- 206010066901 Treatment failure Diseases 0.000 claims description 15
- 238000012098 association analyses Methods 0.000 claims description 3
- 238000010606 normalization Methods 0.000 claims description 3
- 238000012545 processing Methods 0.000 abstract description 3
- 238000011084 recovery Methods 0.000 abstract description 3
- 238000013024 troubleshooting Methods 0.000 description 8
- 238000007726 management method Methods 0.000 description 5
- 239000000203 mixture Substances 0.000 description 3
- 238000010295 mobile communication Methods 0.000 description 3
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
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Abstract
The invention discloses a wireless network fault cause preprocessing method and a wireless network fault work order dispatching system, and belongs to the field of wireless network fault processing. The wireless network fault work order dispatching system mainly comprises an alarm standardization module, a fault cause preprocessing analysis module, an intelligent work order dispatching module and an electronic work order module. After the base station quits the service alarm, various alarms are analyzed in a correlation mode, and preprocessing is carried out according to the priority sequence of the power failure reason, the transmission equipment reason, the transmission line reason, the environment reason, the antenna feeder reason and the equipment reason. Compared with the prior art, the wireless network fault cause preprocessing method and the wireless network fault work order dispatching system can greatly improve the working efficiency of fault personnel, reduce the workload and the fault recovery time, and have good popularization and application values.
Description
Technical field
The present invention relates to wireless network troubleshooting field, specifically a kind of wireless network failure cause preprocess method and wireless network fault ticket distribute system.
Background technology
Mobile communication wireless network is mobile communications network important component part, bears the cut-in operation of all wireless terminals.It is directly connected with mobile terminal by wave point, is responsible for wireless transmission and receives and RRM.On the other hand, be connected with mobile core network, realize between mobile subscriber or communication connection between mobile subscriber and fixed network user, transfer system signal and user profile etc.Current China mobile communication wireless network primarily of gsm wireless, TD is wireless, LTE is wireless composition.
During day-to-day operation is safeguarded, wireless network alarm reaches hundreds of thousands every day, and failure cause is various, and some is equipment self reason, such as board faults, antenna failure etc.; Some is transmission reason, and such as Transmission causes base station to exit service; Some is dynamic environment reason, such as, after mains failure, causes using storage battery, after accumulator electric-quantity is finished, base station can be caused to exit service; And once service (abbreviation base station service quit) is exited in base station can affect all terminal uses in base station institute range of management, cause terminal use to use network.
Take now alarm to send single mode to carry out troubleshooting, after namely alarm occurs, auto form delivering is to troubleshooting people, and general wall scroll distributes or part alarm distributes together, after alarming processing people receives work order, carries out troubleshooting.The alarm of different majors is by different people process.Although this method can ensure that fault has people to process fast, form closed loop mechanism, follow the tracks of fault treating procedure, but still have the following disadvantages: (one) fault causes many alarms many work orders, probably different time distributes troubleshooting personnel, needs comprehensive descision just can obtain failure cause; (2) faults cause multiple professional alarm, do not having in obvious fault reason situation, failure recovery time is caused to extend, such as transmission line failure causes wireless device to move back clothes, wireless malfunction treatment people cannot handle fault well, transmission fault treatment people does not know that fault creates impact to business, can not effectively process; Article (three) one, alarm distributes Zhang Gong's list, causes work order amount effectively cannot reduce greatly troubleshooting person works amount; (4) some Approaches of Alarm Correlations by a class alarm association to distributing work order together, local can solve the large problem of work order amount, but there is no failure cause, the accident analysis of the overall situation is not had yet, troubleshooting personnel need to rely on personal experience to process, and population stratification is different and can not pass on the causing trouble processing time can not shorten through testing after running off.
Summary of the invention
Technical assignment of the present invention is for above-mentioned the deficiencies in the prior art, provides a kind of wireless network failure cause preprocess method.
The further technical assignment of the present invention is to provide a kind of wireless network fault ticket and distributes system.
Technical assignment of the present invention realizes in the following manner: a kind of wireless network failure cause preprocess method, after being characterized in that base station service quit alarm occurs, all kinds of alarm of association analysis, priority orders according to safety at power cut, transmission equipment reason, transmission line reason, environment reason, antenna feeder reason, Equipment carries out preliminary treatment, specifically comprises the following steps:
(1), after base station service quit alarm occurs, from resource, judge the life cycle state of this base station, if existing network state, from resource data, obtain machine room belonging to base station or website;
(2) judge machine room or the whether dynamic alarm of website, if dynamic alarm, distribute work order to power department process, if machine room belonging to base station or website cannot be obtained from resource data, then distribute resource corrigenda work order, carry out resource data process;
(3) if do not inquire power alarm in step (2), extract base station circuitry state, from resource data, search circuit A client information respectively, Z holds port, Z end title, whether affiliated EMS, Z end has de-pipe alarm, if not de-pipe alarm, represent that this base station service quit reason is transmission equipment reason, distribute work order according to failure cause and process to corresponding department; In query resource data procedures, if resource data cannot obtain, then distribute resource corrigenda work order, carry out resource data process;
(4) if base station Z holds not de-pipe alarm in step (3), then judge base station surveys whether there is transmission line alarm, if can associate, then represents that this base station service quit is transmission line reason, can distribute work order process to corresponding department according to failure cause;
(5) send instruction to network element device belonging to base station, check whether base station has environment alarm, if inquired, then preliminary treatment failure cause is environment reason;
(6) send instruction to network element device belonging to base station, check whether base station has antenna feeder alarm, if inquired, then preliminary treatment failure cause is antenna feeder reason;
(7) all devices alarm of association base station, if can associate, then preliminary treatment failure cause is Equipment.
A kind of wireless network fault ticket distributes system, sends single module, electronic work order module to form primarily of alarm standardized module, failure cause Preprocessing module, intelligence:
Described alarm standardized module: the original alarm received is resolved, according to normalisation rule, obtain the network management alarm rank of standard, network management alarm ID, alarm Logic subtype, alarm logical division, and read the information such as network element corresponding machine room, district, response rank;
Described failure cause Preprocessing module: failure cause Preprocessing is carried out to base station service quit alarm, failure cause comprises safety at power cut, transmission equipment reason, transmission line reason, environment reason, antenna feeder reason, Equipment, after the analysis of causes completes, associate relevant alarm, Preprocessing method adopts method described in claim 1;
Described intelligence sends single module: what set according to user sends single gauge then, distributing work order to electronic work order module to delaying when meeting and send single gauge alarm then to arrive, if base station service quit alarm, then all alarms after analyzing and associating all being packed, mark preliminary treatment failure cause, carries out sending list;
Described electronic work order module: can generate a fault ticket, after all personnel logs in, can show and be distributed to oneself need work order to be processed.
Singly distribute efficiency to improve public affairs further, the work order that in electronic work order module, base station service quit is relevant, comprises all alarms causing this base station service quit, and the failure cause after Preprocessing, and these alarms all distribute work order no longer separately.
Wireless network failure cause preprocess method of the present invention and wireless network fault ticket distribute system and compared with prior art have following outstanding beneficial effect:
(1), after alarm standardization, before intelligence group is single, increases preliminary treatment failure reason analysis module, achieve failure cause preanalysis;
(2) can analyze according to the failure cause combing of base station service quit, provide the new analytical method of failure judgement reason, failure reason analysis can be carried out to the very large base station service quit alarm of service impact, be applicable to all mainstream vendor's equipment in GSM, TD network, improve the operating efficiency of fault personnel, reduce workload and fault recovery duration.
Accompanying drawing explanation
Accompanying drawing 1 is the structure composition that fault ticket of the present invention distributes system;
Accompanying drawing 2 is the pretreated flow charts of wireless malfunction of the present invention.
Embodiment
Distribute system with specific embodiment to wireless network failure cause preprocess method of the present invention and wireless network fault ticket with reference to Figure of description to be described in detail below.
Embodiment:
As shown in Figure 1, fault ticket of the present invention distributes system primarily of alarm standardization, failure cause Preprocessing, intelligence group list, electronic work order 4 modules compositions.
Be described as follows:
(1) alarm standardization: the original alarm received is resolved, according to normalisation rule, obtains the standardize fields such as the network management alarm rank of standard, network management alarm ID, alarm Logic subtype, alarm logical division.The information such as network element corresponding machine room, district, response rank are read after standardization.
(2) failure cause Preprocessing: comparatively large to service impact, more base station service quit alarm occurs, according to preprocess method of the present invention, carry out failure reason analysis, failure cause comprises safety at power cut, transmission equipment reason, transmission line reason, environment reason, antenna feeder reason, Equipment.After the analysis of causes completes, relevant alarm is associated.
(3) intelligence group is single: what set according to user sends single gauge then, distributing work order to electronic work order module to delaying when meeting and send single gauge alarm then to arrive, if base station service quit alarm, then all alarms after analyzing and associating all being packed, mark preliminary treatment failure cause, carries out sending list.
(4) electronic work order: electronic work order module can generate a fault ticket, after all personnel logs in, can show and be distributed to oneself need work order to be processed, the work order that base station service quit is relevant, contain all alarms causing this base station service quit, and the failure cause after Preprocessing, these alarms all distribute work order no longer separately.Worksheet personnel can carry out troubleshooting process according to failure cause.
In said system, to the method flow of failure cause Preprocessing as shown in Figure 2, be described as follows:
(1) after base station service quit alarm occurs, from resource, judge the life cycle state of this base station, if not existing network state, represent this base station and be in engineering state, the alarm of this base station can be processed, so preliminary treatment judges to stop.
(2) from resource data, machine room belonging to base station or website is obtained, judge the whether dynamic alarm of this machine room, power alarm refers to mains failure alarm herein, if there is this alarm, represent that base station service quit has a power failure to cause, then can distribute work order to power department process.If machine room belonging to base station cannot be obtained from resource data, then distribute resource corrigenda work order, carry out resource data process, form closed loop mechanism, ensure that the later alarm in this base station can normal process.
(3) if do not inquire Room Power alarm in step (2), extract base station circuitry state, from resource, search circuit A client information respectively, Z holds port, Z end title, whether affiliated EMS, Z end has de-pipe alarm, if not de-pipe alarm, represent that this base station service quit reason is transmission equipment reason, distribute work order according to failure cause and process to corresponding department.In query resource data procedures, if resource data cannot obtain, then distribute resource corrigenda work order, carry out resource data process.
(4) if base station Z holds not de-pipe alarm in step (3), then judge base station surveys whether there is transmission line alarm, if can associate, then represents that this base station service quit is transmission line reason, can distribute work order process to corresponding department according to failure cause.
(5) send instruction to network element device belonging to base station, check whether base station has environment alarm, if inquired, then preliminary treatment failure cause is environment reason.
(6) send instruction to network element device belonging to base station, check whether base station has antenna feeder alarm, if inquired, then preliminary treatment failure cause is antenna feeder reason.
(7) all devices alarm of association base station, if can associate, then preliminary treatment failure cause is Equipment.
After base station service quit alarm occurs, more than association analysis all alarms, fill in preliminary treatment failure cause according to the priority orders of above step, and all alarms are packed, and carry out sending list according to preliminary treatment failure cause.The all failure causes of base station service quit alarm can be judged according to the method, help first-line staff's handling failure.
Claims (3)
1. a wireless network failure cause preprocess method, after it is characterized in that base station service quit alarm occurs, all kinds of alarm of association analysis, priority orders according to safety at power cut, transmission equipment reason, transmission line reason, environment reason, antenna feeder reason, Equipment carries out preliminary treatment, specifically comprises the following steps:
(1), after base station service quit alarm occurs, from resource, judge the life cycle state of this base station, if existing network state, from resource data, obtain machine room belonging to base station or website;
(2) judge machine room or the whether dynamic alarm of website, if dynamic alarm, distribute work order to power department process, if machine room belonging to base station or website cannot be obtained from resource data, then distribute resource corrigenda work order, carry out resource data process;
(3) if do not inquire power alarm in step (2), extract base station circuitry state, from resource data, search circuit A client information respectively, Z holds port, Z end title, whether affiliated EMS, Z end has de-pipe alarm, if not de-pipe alarm, represent that this base station service quit reason is transmission equipment reason, distribute work order according to failure cause and process to corresponding department; In query resource data procedures, if resource data cannot obtain, then distribute resource corrigenda work order, carry out resource data process;
(4) if base station Z holds not de-pipe alarm in step (3), then judge base station surveys whether there is transmission line alarm, if can associate, then represents that this base station service quit is transmission line reason, can distribute work order process to corresponding department according to failure cause;
(5) send instruction to network element device belonging to base station, check whether base station has environment alarm, if inquired, then preliminary treatment failure cause is environment reason;
(6) send instruction to network element device belonging to base station, check whether base station has antenna feeder alarm, if inquired, then preliminary treatment failure cause is antenna feeder reason;
(7) all devices alarm of association base station, if can associate, then preliminary treatment failure cause is Equipment.
2. wireless network fault ticket distributes a system, it is characterized in that sending single module, electronic work order module to form primarily of alarm standardized module, failure cause Preprocessing module, intelligence:
Described alarm standardized module: the original alarm received is resolved, according to normalisation rule, obtain the network management alarm rank of standard, network management alarm ID, alarm Logic subtype, alarm logical division, and read the information such as network element corresponding machine room, district, response rank;
Described failure cause Preprocessing module: failure cause Preprocessing is carried out to base station service quit alarm, failure cause comprises safety at power cut, transmission equipment reason, transmission line reason, environment reason, antenna feeder reason, Equipment, after the analysis of causes completes, associate relevant alarm, Preprocessing method adopts method described in claim 1;
Described intelligence sends single module: what set according to user sends single gauge then, distributing work order to electronic work order module to delaying when meeting and send single gauge alarm then to arrive, if base station service quit alarm, then all alarms after analyzing and associating all being packed, mark preliminary treatment failure cause, carries out sending list;
Described electronic work order module: can generate a fault ticket, after all personnel logs in, can show and be distributed to oneself need work order to be processed.
3. wireless network fault ticket according to claim 2 distributes system, it is characterized in that the work order that in electronic work order module, base station service quit is relevant, comprises all alarms causing this base station service quit, and the failure cause after Preprocessing.
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| CN104750834A (en) * | 2015-04-03 | 2015-07-01 | 浪潮通信信息系统有限公司 | Rule storage method and matching method and device |
| CN104766249A (en) * | 2015-04-28 | 2015-07-08 | 国家电网公司 | Device for intelligently identifying and transmitting distribution network fault first-aid repairing and disposing work orders |
| CN105227367A (en) * | 2015-10-15 | 2016-01-06 | 北京英诺威尔科技股份有限公司 | A kind of warning analysis processing method of low delay |
| CN106452901A (en) * | 2016-11-03 | 2017-02-22 | 大唐软件技术股份有限公司 | Intelligent work order user-defined distribution method based on operation and maintenance management |
| CN107294744A (en) * | 2016-03-30 | 2017-10-24 | 中国移动通信集团河南有限公司 | The maintaining method and device of a kind of network equipment |
| CN107706953A (en) * | 2016-08-09 | 2018-02-16 | 中国移动通信集团湖北有限公司 | A kind of base station method of supplying power to and device |
| CN108470022A (en) * | 2018-01-18 | 2018-08-31 | 南京邮电大学 | A kind of intelligent work order quality detecting method based on operation management |
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| CN111862548A (en) * | 2020-07-20 | 2020-10-30 | 中国联合网络通信集团有限公司 | Intelligent early warning method and device for transmission line alarm |
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| CN111918315A (en) * | 2019-05-08 | 2020-11-10 | 中国移动通信集团福建有限公司 | Method, device, equipment and storage medium for analyzing service quit reason of base station |
| CN112836843A (en) * | 2019-11-25 | 2021-05-25 | 中国移动通信集团设计院有限公司 | Method and device for predicting base station out-of-service alarm |
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| CN108470022A (en) * | 2018-01-18 | 2018-08-31 | 南京邮电大学 | A kind of intelligent work order quality detecting method based on operation management |
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| CN111918315B (en) * | 2019-05-08 | 2022-12-27 | 中国移动通信集团福建有限公司 | Method, device, equipment and storage medium for analyzing service quit reason of base station |
| CN111918315A (en) * | 2019-05-08 | 2020-11-10 | 中国移动通信集团福建有限公司 | Method, device, equipment and storage medium for analyzing service quit reason of base station |
| CN112836843A (en) * | 2019-11-25 | 2021-05-25 | 中国移动通信集团设计院有限公司 | Method and device for predicting base station out-of-service alarm |
| CN112836843B (en) * | 2019-11-25 | 2024-04-09 | 中国移动通信集团设计院有限公司 | Base station out-of-service alarm prediction method and device |
| CN111884840A (en) * | 2020-07-16 | 2020-11-03 | 中盈优创资讯科技有限公司 | IPRAN network equipment fault alarm merging analysis processing method and device |
| CN111862548A (en) * | 2020-07-20 | 2020-10-30 | 中国联合网络通信集团有限公司 | Intelligent early warning method and device for transmission line alarm |
| WO2022170922A1 (en) * | 2021-02-09 | 2022-08-18 | 华为技术有限公司 | Network problem addressing method, device and system |
| CN113361945A (en) * | 2021-06-22 | 2021-09-07 | 珠海一粟科技有限公司 | Maintenance work order management method and system |
| CN113572637A (en) * | 2021-07-16 | 2021-10-29 | 中盈优创资讯科技有限公司 | Network fault automatic preprocessing method and device |
| CN113438120A (en) * | 2021-08-26 | 2021-09-24 | 广州粤芯半导体技术有限公司 | Zabbix alarm management method and system, and computer readable storage medium |
| CN114037291A (en) * | 2021-11-11 | 2022-02-11 | 杭州锦辉科技有限公司 | Power generation demand dispatching method and device and electronic equipment |
| CN117094680A (en) * | 2023-09-05 | 2023-11-21 | 北京金信融通科技有限公司 | Network fault reporting and intelligent dispatching system |
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