CN116894644A - Error processing method, device, equipment and storage medium for number card order - Google Patents
Error processing method, device, equipment and storage medium for number card order Download PDFInfo
- Publication number
- CN116894644A CN116894644A CN202310913840.6A CN202310913840A CN116894644A CN 116894644 A CN116894644 A CN 116894644A CN 202310913840 A CN202310913840 A CN 202310913840A CN 116894644 A CN116894644 A CN 116894644A
- Authority
- CN
- China
- Prior art keywords
- order
- number card
- error
- service
- order service
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000003672 processing method Methods 0.000 title claims description 8
- 238000012545 processing Methods 0.000 claims abstract description 119
- 238000000034 method Methods 0.000 claims abstract description 86
- 230000008569 process Effects 0.000 claims abstract description 55
- 238000004590 computer program Methods 0.000 claims description 2
- 238000004891 communication Methods 0.000 description 10
- 230000006870 function Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 230000009471 action Effects 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 210000001503 joint Anatomy 0.000 description 1
- 230000007246 mechanism Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
Abstract
The application discloses a method, a device, equipment and a storage medium for processing the error of a number card order, wherein the method comprises the following steps: acquiring a number card error report order, determining the interface error report type of the number card error report order according to the interface information of the number card error report order, determining an order service solution set for processing the number card error report order based on the interface error report type of the number card error report order, and distributing the number card error report order to an order service terminal corresponding to the order service solution when the order service solution set for processing the number card error report order only comprises one order service solution, so that the order service terminal can process the number card error report order according to the service strategy. Therefore, the error reporting reasons of the error reporting orders of the number cards are classified as interface error reporting types, so that the error reporting types are mapped to the order service solution, manual picking processing is not needed, the error reporting number card orders are automatically distributed to the corresponding order service terminals, and the efficiency of the error reporting number card order processing is improved.
Description
Technical Field
The present application relates to the field of order processing technologies, and in particular, to a method, an apparatus, a device, and a storage medium for processing an order of a serial number card.
Background
With the development of internet technology, electronic mobile devices have been widely used and communication on line is performed through the electronic mobile devices. Generally, if any party between two electronic mobile devices needs to initiate phone communication, two electronic mobile devices are required to be equipped with a number card, the party can perform phone communication with the other party through the number card, and at present, registration and use of multiple application software all need to provide number card information, so that at present, the demand of people for number cards is huge. Based on the demand of people on the number card, the current number card system provides a ordering mechanism for the user, so that the user can order and apply for the number card through the number card system. Today, there is a great demand for number cards, and a great amount of number card orders, and a number card system needs to efficiently process a great number of number cards, such as batch ordering of number card orders, to distribute the number card orders to a plurality of suppliers.
After the order of the number card is distributed, a series of error reporting problems can occur, and different error reporting reasons need to be processed differently because different suppliers define different error reporting contents of the order of the number card. The current processing mode is to collect all abnormal orders into one place, manual picking is needed, and a great deal of manpower and energy are consumed in the actual processing process, so that the processing efficiency of the error-reported card order is low.
Disclosure of Invention
In view of the above problems, the present application provides a method, an apparatus, a device, and a storage medium for processing a number card order, so as to automatically process the number card order, and improve the efficiency of processing the number card order.
In order to achieve the above object, the following specific solutions are proposed:
a method for processing the error of a number card order comprises the following steps:
when a number card order is detected to be in error after being processed by a separating process, acquiring the number card order, and determining the number card order as a number card error report order, wherein the number card error report order is provided with interface information of a provider;
determining the interface error reporting type of the number card error reporting order according to the interface information of the number card error reporting order;
determining an order service solution set for processing the number card error reporting order based on the interface error reporting type of the number card error reporting order, wherein the order service solution set comprises at least one order service solution;
when the order service solution set for processing the number card error report order comprises only one order service solution, the number card error report order is distributed to an order service terminal corresponding to the order service solution, so that the order service terminal processes the number card error report order according to a service strategy of the order service terminal.
Optionally, the interface error reporting type total set where the interface error reporting type is located further includes a plurality of interface error reporting types;
the order service solution library where each order service solution is located also comprises a plurality of order service solutions;
the total number of order service solutions in the order service solution library is smaller than the total number of interface error reporting types in the interface error reporting type total set.
Optionally, the method further comprises:
when an order service solution set for processing the number card error report order comprises at least two order service solutions, an early warning message is sent to an order service management terminal, so that the order service management terminal responds to the early warning message, and one item mark order service solution is selected from the order service solution set;
when determining a target order service solution in the order service solution set of the number card error reporting order, distributing the number card error reporting order to a target order service terminal corresponding to the target order service solution, so that the target order service terminal processes the number card error reporting order according to a service strategy of the target order service terminal.
Optionally, the method further comprises:
when an order service solution set for processing the number card error report order comprises at least two order service solutions, determining the execution sequence of the order service solutions on a preset service execution flow aiming at each order service solution in the order service solution set;
and distributing the number card error report order to a target order service terminal corresponding to the order service solution with the execution sequence of the first order, and continuing distributing the number card error report order to a target order service terminal corresponding to the order service solution with the next execution sequence after the target order service terminal processes the number card error report order until the target order service terminals corresponding to the order service solutions in the order service solution set process the number card error report order.
Optionally, the method further comprises:
determining each wrong product of the number card with errors in the number card error reporting order;
determining a product service solution set for processing the number card error products according to the error type of the number card error products and the product content of the number card error products aiming at each number card error product, wherein the product service solution set comprises at least one product service solution;
And when only one product service solution is included in the product service solution set for processing the number card error reporting product aiming at each number card error product, distributing the number card error reporting product to a product service terminal corresponding to the product service solution, so that the product service terminal processes the number card error reporting product according to the service strategy.
Optionally, the method further comprises:
and responding to a classification inquiry instruction of the administrator terminal aiming at the number card error order, and displaying solution classification information of the number card error order, wherein the solution classification information comprises all order service solutions in the order service solution set.
Optionally, the method further comprises:
and when the suppliers to which the number card error report order is to be distributed are inconsistent with the suppliers corresponding to the interface information, updating the interface error report type of the number card error report order to a target interface error report type so as to ensure that an order service solution updating set for processing the number card error report order is determined based on the target interface error report type, wherein the order service solution updating set is different from the order service solution set.
The utility model provides a number card order report processing apparatus which characterized in that includes:
the error report order acquisition unit is used for acquiring the number card order when the number card order is detected to be in error after the number card order is subjected to the process of separating the order, determining the number card order as the number card error report order, wherein the number card error report order is provided with interface information of a provider;
the error reporting type determining unit is used for determining the interface error reporting type of the number card error reporting order according to the interface information of the number card error reporting order;
the solution determining unit is used for determining an order service solution set for processing the number card error report order based on the interface error report type of the number card error report order, wherein the order service solution set comprises at least one order service solution;
and the order distribution unit is used for distributing the number card error report order to an order service terminal corresponding to the order service solution when the order service solution set for processing the number card error report order only comprises one order service solution, so that the order service terminal can process the number card error report order according to the service strategy.
Optionally, the apparatus further comprises:
The early warning unit is used for sending an early warning message to an order service management terminal when the order service solution set for processing the number card error report order comprises at least two order service solutions, so that the order service management terminal responds to the early warning message and selects one item mark order service solution from the order service solution set;
and the target terminal processing unit is used for distributing the number card error report order to a target order service terminal corresponding to the target order service solution when determining the target order service solution in the order service solution set of the number card error report order, so that the target order service terminal can process the number card error report order according to the service strategy.
Optionally, the method further comprises:
an execution sequence determining unit, configured to determine, when an order service solution set for processing the number card error report order includes at least two order service solutions, an execution sequence of the order service solution on a preset service execution flow for each order service solution in the order service solution set;
Each terminal processing unit is configured to allocate the number card error reporting order to a target order service terminal corresponding to an order service solution with an execution order of a first order, and after the target order service terminal processes the number card error reporting order, continue to allocate the number card error reporting order to a target order service terminal corresponding to an order service solution with a next execution order until the target order service terminal corresponding to each order service solution in the order service solution set processes the number card error reporting order.
Optionally, the apparatus further comprises:
the product determining unit is used for determining each wrong product of the number card with errors in the wrong order;
the product processing classification unit is used for determining a product service solution set for processing the number card error products according to the error type of the number card error products and the product content of the number card error products, and the product service solution set comprises at least one product service solution;
the error product distribution unit is used for distributing the number card error product to a product service terminal corresponding to the product service solution when only one product service solution is included in the product service solution set for processing the number card error product, so that the product service terminal processes the number card error product according to the service strategy.
Optionally, the apparatus further comprises:
the error-reporting order inquiry unit is used for responding to the classification inquiry instruction of the administrator terminal aiming at the number card error-reporting order and displaying the solution classification information of the number card error-reporting order, wherein the solution classification information comprises all order service solutions in the order service solution set.
Optionally, the apparatus further comprises:
and the interface error reporting type updating unit is used for updating the interface error reporting type of the number card error reporting order to be a target interface error reporting type when the suppliers to which the number card error reporting order is to be distributed are inconsistent with the suppliers corresponding to the interface information, so that an order service solution updating set for processing the number card error reporting order is determined based on the target interface error reporting type, and the order service solution updating set is different from the order service solution set.
A kind of error handling equipment of order of the number card, including memory and processor;
the memory is used for storing programs;
the processor is used for executing the program and realizing each step of the error processing method of the number card order.
A storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the method for error handling of a number card order as described above.
By means of the technical scheme, when a number card order is detected to be wrong after being processed by a separating flow, the number card order is obtained, the number card order is determined to be a number card error report order, the number card error report order is provided with interface information of a provider, further, according to the interface information of the number card error report order, the interface error report type of the number card error report order is determined, based on the interface error report type of the number card error report order, an order service solution set for processing the number card error report order is determined, the order service solution set comprises at least one order service solution, and further, when the number card error report order is processed in the order service solution set which only comprises one order service solution, the number card error report order is distributed to an order service terminal corresponding to the order service solution, so that the order service terminal can process the number card error report order according to a service strategy. Therefore, the error reporting reasons of the error reporting orders of the number cards are classified into interface error reporting types, so that the error reporting types are mapped to the order service solution, manual picking processing is not needed, the error reporting number card orders are automatically distributed to the corresponding order service terminals, and the efficiency of the error reporting number card order processing is improved.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the application. Also, like reference numerals are used to designate like parts throughout the figures. In the drawings:
FIG. 1 is a schematic flow chart of a number card order error reporting process according to an embodiment of the present application;
FIG. 2 is a schematic diagram of an apparatus for error reporting of a serial number card according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of a device for error reporting of a serial number card according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
The scheme of the application can be realized based on a terminal with data processing capability, the terminal can be an error reporting processing system, and the carrier form of the error reporting processing system can be a computer, a server, a cloud end and the like.
Next, as described in connection with fig. 1, the error handling method of the serial number order of the present application may include the following steps:
step S110, when the order of the number card is detected to be wrong after the process of separating the order, the order of the number card is obtained, and the order of the number card is determined to be the order of the number card for reporting the wrong order.
Specifically, the order may be provided with interface information of the vendor.
The provider terminals can be in butt joint with the number card sorting system in an interface mode, and one provider terminal corresponds to one interface.
It will be appreciated that after the order of the number card is processed by the order separating process, the supplier to which the order of the number card is to be allocated may be determined, and the information of the supplier may be recorded in the order of the number card, so that the error condition detected by the order of the number card may be that the supplier to which the order of the number card is to be allocated does not match with the information of the supplier recorded in the order of the number card.
A number card order may include a plurality of number card products, and when there is a number card product that is detected as being wrong, such as a keyword, the number card order may also be detected as being wrong.
Step S120, according to the interface information of the number card error report order, determining the interface error report type of the number card error report order.
It can be understood that the provider information corresponding to the number card error report order can be obtained through the interface information of the number card error report order, and because the service logic of one provider for each processed number card order is basically the same, the interface error report type of the number card error report order can be determined according to the main service of the provider information. Based on the method, the process of error analysis of the number card products one by one in the error order of the number card can be saved, so that the error order of the number card can be processed efficiently.
And step 130, determining an order service solution set for processing the number card error report order based on the interface error report type of the number card error report order.
In particular, the set of order service solutions may include at least one order service solution.
It can be appreciated that for interface reporting types of error orders for different number cards, the order service solutions for processing the number card reporting error orders may be different, and the number of order service solutions for processing the number card reporting error orders may not be fixed, and the number card reporting error orders may be processed by multiple order service solutions.
For example, when the interface error type of the error order is that the keyword of the number pre-occupation failure is error, the order service solution is determined to be a "push-able order" or a "contact customer service processing", and then the order service solution set for processing the error order of the number card may include two order service solutions of the "push-able order" and the "contact customer service processing".
And step 140, when the order service solution set for processing the number card error report order comprises only one order service solution, distributing the number card error report order to the order service terminal corresponding to the order service solution, so that the order service terminal processes the number card error report order according to the service strategy.
It can be appreciated that when only one order service solution is included in the order service solution set for processing the order in which the number card reports the error, the current order service solution to be executed can be determined in percentage, so that the number card report the error can be directly distributed to the order service terminal corresponding to the order service solution, and the order service terminal can process the number card report the error according to the service policy matched with the order service solution.
According to the error reporting processing method for the number card order, when the number card order is detected to be in error after being processed by a separating process, the number card order is obtained, the number card order is determined to be the number card error reporting order, the number card error reporting order is provided with interface information of a provider, further, according to the interface information of the number card error reporting order, the interface error reporting type of the number card error reporting order is determined, based on the interface error reporting type of the number card error reporting order, an order service solution set for processing the number card error reporting order is determined, the order service solution set comprises at least one order service solution, and further, when the number card error reporting order is processed in the order service solution set, only one order service solution is included, the number card error reporting order is distributed to an order service terminal corresponding to the order service solution, and the order service terminal is used for processing the number card error reporting order according to a service strategy. Therefore, the error reporting reasons of the error reporting orders of the number cards are classified into interface error reporting types, so that the error reporting types are mapped to the order service solution, manual picking processing is not needed, the error reporting number card orders are automatically distributed to the corresponding order service terminals, and the efficiency of the error reporting number card order processing is improved.
In some embodiments of the present application, the interface error types and order service solutions mentioned in the above embodiments are described.
Specifically, since suppliers corresponding to different number card orders may be different, interface error reporting types of different number card error reporting orders may be different, and developers of the error reporting processing system may collect interface error reporting types of different number card orders in advance, and form an interface error reporting type total set with various interface error reporting types, so that the interface error reporting type total set with the interface error reporting types mentioned in the above embodiment may also include a plurality of interface error reporting types.
For various interface error reporting types, developers of the error reporting processing system can be provided with various order service solutions, each order service solution can cover and process all interface error reporting types, and form an order service solution library by various order service solutions, so that the order service solution library in which each order service solution is located in the embodiment can also comprise a plurality of order service solutions.
The total number of order service solutions in the order service solution library may be less than the total number of interface error reporting types in the interface error reporting type total set.
It can be understood that, due to the huge number of suppliers, the interface error reporting types of different suppliers may be different, and various interface error reporting types may be grouped into solutions on service attributes, so that a solution measure only capable of solving the interface error reporting type is not required for each interface error reporting type, and only the service processing scheme required by the interface error reporting type is required to be analyzed.
For example, for the interface error reporting type of "one-user multi-card" and the interface error reporting type of "address field error", the solution of "cancel multi-card" is not required to be adopted to process the interface error reporting type of "one-user multi-card", the solution of "re-submitting address information" is not required to be adopted to process the interface error reporting type of "address field error", and the interface error reporting types can be uniformly classified into the order service solution processed by "customer service". Thus, the cost of understanding the error by the operator of the error processing system can be reduced.
In some embodiments of the present application, the method for processing the error of the order of the number card provided in the foregoing embodiments is further described with respect to the case that at least two order service solutions are included in the set of order service solutions for reporting the error of the order of the number card mentioned in the foregoing embodiments. Specifically, two cases may be included:
And the first, S11, when the order service solution set for processing the wrong order of the number card comprises at least two order service solutions, sending an early warning message to the order service management terminal so that the order service management terminal responds to the early warning message and selects one item mark order service solution from the order service solution set.
It can be understood that when two or more order service solutions are included in the order service solution set for processing the error order, the error reporting processing system cannot determine the currently required order service solution in percentage, so that an early warning message can be sent to the order service management terminal, and the order service management terminal can select a currently required item label order service solution from multiple order service solutions after receiving the early warning message.
And S12, when the target order service solution in the order service solution set of the number card error report order is determined, distributing the number card error report order to a target order service terminal corresponding to the target order service solution, so that the target order service terminal processes the number card error report order according to the service strategy.
It can be understood that when the order service solution set for processing the error order of the number card comprises at least two order service solutions, an early warning message is sent to the order service management terminal, so that the order service management terminal can timely select one of the item label order service solutions from the order service solution set, and the processing efficiency of the error order of the number card can be improved while the classification error of the error processing system is avoided.
And secondly, when the order service solution set for processing the number card error order comprises at least two order service solutions, determining the execution sequence of the order service solutions on a preset service execution flow aiming at each order service solution in the order service solution set.
Specifically, the preset service execution flow may include execution timing relationships of multiple order service solutions, so that the execution order of each order service solution in the order service solution set may be determined based on the preset service execution flow.
S22, distributing the number card error report to the target order service terminal corresponding to the order service solution with the execution sequence of the first order, and continuing distributing the number card error report to the target order service terminal corresponding to the order service solution with the next execution sequence after the target order service terminal processes the number card error report, until the target order service terminals corresponding to the order service solutions in the order service solution set process the number card error report.
It can be understood that each order service solution in the order service solution set can process the order of the error of the number card, and each order service solution has a sequence on a preset service execution flow, so that each order service solution needs to be executed sequentially, specifically, the order of the number card is firstly allocated to a target order service terminal corresponding to the order service solution of the first sequence, after the target order service terminal finishes processing, the order of the number card after finishing processing is allocated to a target order service terminal corresponding to the order service solution of the second sequence, and so on until each target order service terminal corresponding to each order service solution in the order service solution set finishes processing the order of the number card. Therefore, the error reporting processing system automatically distributes the error reporting order of the number card to the target order service terminals corresponding to the order service solutions, so that the error reporting order processing efficiency of the number card can be improved.
Considering that a number card error report order is provided with a plurality of number card products, and the number card error report is possibly caused by error of the number card products, the number card error report order is formed, so that the number card error report product in the number card error report order can be processed only, and based on the number card error report processing method, the number card error report processing method provided by the application can further comprise the following steps:
S1, determining each wrong product of the number card with errors in the number card error reporting order.
S2, determining a product service solution set for processing the number card error products according to the error type of the number card error products and the product content of the number card error products aiming at each number card error product.
In particular, the set of product business scenarios may include at least one product business scenario.
It can be understood that the error types of the wrong products of the number card are numerous and the product contents are different, so that a solution only capable of solving the wrong products of the number card is not needed for each wrong product of the number card, and the business processing scheme needed by the wrong products of the number card can be analyzed only based on the error types of the wrong products of the number card and the product contents of the wrong products of the number card. The product business scheme for handling wrong products of a number card may be more than one.
S3, aiming at each wrong product of the number card, when a product service scheme set of the wrong product of the number card is processed and only one product service solution is included, the wrong product of the number card is distributed to a product service terminal corresponding to the product service solution, so that the product service terminal processes the wrong product of the number card according to a service strategy of the wrong product of the number card.
It can be understood that when only one product service solution is included in the product service solution set for processing the error-reporting product of the number card, the product service solution to be executed currently can be determined in percentage, so that the error-reporting product of the number card can be directly distributed to the product service terminal corresponding to the product service solution, and the product service terminal can process the error-reporting product of the number card according to the service policy matched with the product service solution.
Further, when two or more product service solutions are included in the product service scheme set for processing the wrong product of the number card, an early warning message can be sent to the product service management terminal, and the execution sequence of each product service solution on the service execution flow can be determined, and then each product service solution is executed one by one for the wrong product of the number card according to the execution sequence.
In some embodiments of the present application, considering the readability of the error handling system for handling the error handling order of the number card, the error handling system may provide a function of inquiring the error handling order of the number card, and the error handling method for the number card order provided by the present application may further include:
and responding to the classified inquiry instruction of the manager terminal aiming at the number card error order, and displaying the solution classification information of the number card error order.
Specifically, after each number card error report order is processed, the error report processing system can generate a log for processing the number card error report order, wherein the log comprises information of various order service solutions, so that an administrator can input the name or id of the number card error report order, and the error report processing system can inquire and display the solution classification information of the number card error report order.
Wherein the solution classification information may include individual order service solutions in the set of order service solutions.
According to the error reporting processing method for the number card order, the solution classification information of the number card error reporting order is displayed by responding to the classification inquiry instruction of the administrator terminal for the number card error reporting order, and the use experience of a user on the error reporting processing system is improved.
In some embodiments of the present application, considering that a card order is allocated to an incorrect provider in a process of allocating a card order, the provider to be allocated is inconsistent with a provider corresponding to interface information, based on this, the method for processing the error of the card order provided by the present application may further include:
when the suppliers to which the number card error report order is to be distributed are inconsistent with the suppliers corresponding to the interface information, the interface error report type of the number card error report order is updated to be the target interface error report type, so that the order service solution updating set for processing the number card error report order is determined based on the target interface error report type.
In particular, the set of order service solution updates may be different from the set of order service solutions.
In addition, when the logic between the interface error reporting type of the error reporting processing system and the order service solution set needs to be changed, the interface error reporting type of the designated number card order can be updated to the designated interface error reporting type, so that when the designated number card order is in error reporting, the order service solution for processing the designated number card error reporting order can be determined based on the designated interface error reporting type.
For example, the original order of the number card is the interface error reporting type of "one-user multi-card", and the order service solution of "customer service processing" needs to be classified, but after the service adjustment, the order service solution of "one-user multi-card" needs to be classified to the order service solution of "switch package processing", and at this time, the error reporting processing system can determine that the order service solution of processing the number card order is "switch package processing" based on the designated interface error reporting type by updating the interface error reporting type of "one-user multi-card".
The device for implementing the error reporting processing of the order of the number card provided by the embodiment of the application is described below, and the device for implementing the error reporting processing of the order of the number card described below and the method for implementing the error reporting processing of the order of the number card described above can be referred to correspondingly with each other.
Referring to fig. 2, fig. 2 is a schematic diagram of a device for implementing error reporting processing of a serial number card order according to an embodiment of the present application.
As shown in fig. 2, the apparatus may include:
the error report order obtaining unit 11 is configured to obtain a number card order when the number card order is detected to be in error after being subjected to a process of separating the order, and determine the number card order as a number card error report order, where the number card error report order has interface information of a provider;
the error report type determining unit 12 is configured to determine an interface error report type of the error report order of the number card according to the interface information of the error report order of the number card;
a solution determining unit 13, configured to determine an order service solution set for processing the number card error report order based on the interface error report type of the number card error report order, where the order service solution set includes at least one order service solution;
and the order allocation unit 14 is configured to allocate the number card error reporting order to an order service terminal corresponding to the order service solution when only one order service solution is included in the order service solution set for processing the number card error reporting order, so that the order service terminal processes the number card error reporting order according to the service policy thereof.
Optionally, the apparatus further comprises:
the early warning unit is used for sending an early warning message to an order service management terminal when the order service solution set for processing the number card error report order comprises at least two order service solutions, so that the order service management terminal responds to the early warning message and selects one item mark order service solution from the order service solution set;
and the target terminal processing unit is used for distributing the number card error report order to a target order service terminal corresponding to the target order service solution when determining the target order service solution in the order service solution set of the number card error report order, so that the target order service terminal can process the number card error report order according to the service strategy.
Optionally, the method further comprises:
an execution sequence determining unit, configured to determine, when an order service solution set for processing the number card error report order includes at least two order service solutions, an execution sequence of the order service solution on a preset service execution flow for each order service solution in the order service solution set;
Each terminal processing unit is configured to allocate the number card error reporting order to a target order service terminal corresponding to an order service solution with an execution order of a first order, and after the target order service terminal processes the number card error reporting order, continue to allocate the number card error reporting order to a target order service terminal corresponding to an order service solution with a next execution order until the target order service terminal corresponding to each order service solution in the order service solution set processes the number card error reporting order.
Optionally, the apparatus further comprises:
the product determining unit is used for determining each wrong product of the number card with errors in the wrong order;
the product processing classification unit is used for determining a product service solution set for processing the number card error products according to the error type of the number card error products and the product content of the number card error products, and the product service solution set comprises at least one product service solution;
the error product distribution unit is used for distributing the number card error product to a product service terminal corresponding to the product service solution when only one product service solution is included in the product service solution set for processing the number card error product, so that the product service terminal processes the number card error product according to the service strategy.
Optionally, the apparatus further comprises:
the error-reporting order inquiry unit is used for responding to the classification inquiry instruction of the administrator terminal aiming at the number card error-reporting order and displaying the solution classification information of the number card error-reporting order, wherein the solution classification information comprises all order service solutions in the order service solution set.
Optionally, the apparatus further comprises:
and the interface error reporting type updating unit is used for updating the interface error reporting type of the number card error reporting order to be a target interface error reporting type when the suppliers to which the number card error reporting order is to be distributed are inconsistent with the suppliers corresponding to the interface information, so that an order service solution updating set for processing the number card error reporting order is determined based on the target interface error reporting type, and the order service solution updating set is different from the order service solution set.
The device for error reporting processing of the number card order provided by the embodiment of the application can be applied to error reporting processing equipment of the number card order, such as an error reporting processing system. Optionally, fig. 3 is a block diagram of a hardware structure of an apparatus for error reporting processing of a card order, and referring to fig. 3, the hardware structure of the apparatus for error reporting processing of a card order may include: at least one processor 1, at least one communication interface 2, at least one memory 3 and at least one communication bus 4;
In the embodiment of the application, the number of the processor 1, the communication interface 2, the memory 3 and the communication bus 4 is at least one, and the processor 1, the communication interface 2 and the memory 3 complete the communication with each other through the communication bus 4;
processor 1 may be a central processing unit CPU, or a specific integrated circuit ASIC (Application Specific Integrated Circuit), or one or more integrated circuits configured to implement embodiments of the present application, etc.;
the memory 3 may comprise a high-speed RAM memory, and may further comprise a non-volatile memory (non-volatile memory) or the like, such as at least one magnetic disk memory;
wherein the memory stores a program, the processor is operable to invoke the program stored in the memory, the program operable to:
when a number card order is detected to be in error after being processed by a separating process, acquiring the number card order, and determining the number card order as a number card error report order, wherein the number card error report order is provided with interface information of a provider;
determining the interface error reporting type of the number card error reporting order according to the interface information of the number card error reporting order;
determining an order service solution set for processing the number card error reporting order based on the interface error reporting type of the number card error reporting order, wherein the order service solution set comprises at least one order service solution;
When the order service solution set for processing the number card error report order comprises only one order service solution, the number card error report order is distributed to an order service terminal corresponding to the order service solution, so that the order service terminal processes the number card error report order according to a service strategy of the order service terminal.
Alternatively, the refinement function and the extension function of the program may be described with reference to the above.
The embodiment of the present application also provides a storage medium storing a program adapted to be executed by a processor, the program being configured to:
when a number card order is detected to be in error after being processed by a separating process, acquiring the number card order, and determining the number card order as a number card error report order, wherein the number card error report order is provided with interface information of a provider;
determining the interface error reporting type of the number card error reporting order according to the interface information of the number card error reporting order;
determining an order service solution set for processing the number card error reporting order based on the interface error reporting type of the number card error reporting order, wherein the order service solution set comprises at least one order service solution;
When the order service solution set for processing the number card error report order comprises only one order service solution, the number card error report order is distributed to an order service terminal corresponding to the order service solution, so that the order service terminal processes the number card error report order according to a service strategy of the order service terminal.
Alternatively, the refinement function and the extension function of the program may be described with reference to the above.
Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
In the present specification, each embodiment is described in a progressive manner, and each embodiment focuses on the difference from other embodiments, and may be combined according to needs, and the same similar parts may be referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. The utility model provides a number card order error processing method which is characterized in that the method comprises the following steps:
when a number card order is detected to be in error after being processed by a separating process, acquiring the number card order, and determining the number card order as a number card error report order, wherein the number card error report order is provided with interface information of a provider;
determining the interface error reporting type of the number card error reporting order according to the interface information of the number card error reporting order;
Determining an order service solution set for processing the number card error reporting order based on the interface error reporting type of the number card error reporting order, wherein the order service solution set comprises at least one order service solution;
when the order service solution set for processing the number card error report order comprises only one order service solution, the number card error report order is distributed to an order service terminal corresponding to the order service solution, so that the order service terminal processes the number card error report order according to a service strategy of the order service terminal.
2. The method of claim 1, wherein the total set of interface error reporting types, in which the interface error reporting types are located, further comprises a plurality of interface error reporting types;
the order service solution library where each order service solution is located also comprises a plurality of order service solutions;
the total number of order service solutions in the order service solution library is smaller than the total number of interface error reporting types in the interface error reporting type total set.
3. The method as recited in claim 1, further comprising:
when an order service solution set for processing the number card error report order comprises at least two order service solutions, an early warning message is sent to an order service management terminal, so that the order service management terminal responds to the early warning message, and one item mark order service solution is selected from the order service solution set;
When determining a target order service solution in the order service solution set of the number card error reporting order, distributing the number card error reporting order to a target order service terminal corresponding to the target order service solution, so that the target order service terminal processes the number card error reporting order according to a service strategy of the target order service terminal.
4. The method as recited in claim 1, further comprising:
when an order service solution set for processing the number card error report order comprises at least two order service solutions, determining the execution sequence of the order service solutions on a preset service execution flow aiming at each order service solution in the order service solution set;
and distributing the number card error report order to a target order service terminal corresponding to the order service solution with the execution sequence of the first order, and continuing distributing the number card error report order to a target order service terminal corresponding to the order service solution with the next execution sequence after the target order service terminal processes the number card error report order until the target order service terminals corresponding to the order service solutions in the order service solution set process the number card error report order.
5. The method as recited in claim 1, further comprising:
determining each wrong product of the number card with errors in the number card error reporting order;
determining a product service solution set for processing the number card error products according to the error type of the number card error products and the product content of the number card error products aiming at each number card error product, wherein the product service solution set comprises at least one product service solution;
and when only one product service solution is included in the product service solution set for processing the number card error reporting product aiming at each number card error product, distributing the number card error reporting product to a product service terminal corresponding to the product service solution, so that the product service terminal processes the number card error reporting product according to the service strategy.
6. The method of any one of claims 1-5, further comprising:
and responding to a classification inquiry instruction of the administrator terminal aiming at the number card error order, and displaying solution classification information of the number card error order, wherein the solution classification information comprises all order service solutions in the order service solution set.
7. The method of any one of claims 1-5, further comprising:
and when the suppliers to which the number card error report order is to be distributed are inconsistent with the suppliers corresponding to the interface information, updating the interface error report type of the number card error report order to a target interface error report type so as to ensure that an order service solution updating set for processing the number card error report order is determined based on the target interface error report type, wherein the order service solution updating set is different from the order service solution set.
8. The utility model provides a number card order report processing apparatus which characterized in that includes:
the error report order acquisition unit is used for acquiring the number card order when the number card order is detected to be in error after the number card order is subjected to the process of separating the order, determining the number card order as the number card error report order, wherein the number card error report order is provided with interface information of a provider;
the error reporting type determining unit is used for determining the interface error reporting type of the number card error reporting order according to the interface information of the number card error reporting order;
the solution determining unit is used for determining an order service solution set for processing the number card error report order based on the interface error report type of the number card error report order, wherein the order service solution set comprises at least one order service solution;
And the order distribution unit is used for distributing the number card error report order to an order service terminal corresponding to the order service solution when the order service solution set for processing the number card error report order only comprises one order service solution, so that the order service terminal can process the number card error report order according to the service strategy.
9. The error processing device for the number card order is characterized by comprising a memory and a processor;
the memory is used for storing programs;
the processor is configured to execute the program to implement the steps of the method for processing an order for a serial number card according to any one of claims 1 to 7.
10. A storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the method of error handling of a number card order as claimed in any of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310913840.6A CN116894644A (en) | 2023-07-24 | 2023-07-24 | Error processing method, device, equipment and storage medium for number card order |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310913840.6A CN116894644A (en) | 2023-07-24 | 2023-07-24 | Error processing method, device, equipment and storage medium for number card order |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN116894644A true CN116894644A (en) | 2023-10-17 |
Family
ID=88310602
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202310913840.6A Pending CN116894644A (en) | 2023-07-24 | 2023-07-24 | Error processing method, device, equipment and storage medium for number card order |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN116894644A (en) |
Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20090063501A1 (en) * | 2007-08-31 | 2009-03-05 | International Business Machines Corporation | Systems, methods and computer products for generating policy based fail over configuration for darabase clusters |
| CN103400225A (en) * | 2013-07-26 | 2013-11-20 | 深圳创维数字技术股份有限公司 | Method, device and system for restoring faults |
| CN108199862A (en) * | 2017-09-30 | 2018-06-22 | 海南电网有限责任公司 | A kind of operation system, which reports an error, manages system and method |
| CN111709794A (en) * | 2020-05-12 | 2020-09-25 | 苏宁云计算有限公司 | Abnormal order processing method and device, computer equipment and storage medium |
| CN113256174A (en) * | 2021-06-30 | 2021-08-13 | 天聚地合(苏州)数据股份有限公司 | Abnormal order processing method and device, storage medium and equipment |
| CN115086141A (en) * | 2021-03-16 | 2022-09-20 | 大唐移动通信设备有限公司 | Base station fault processing method, device and storage medium |
| CN115292159A (en) * | 2022-06-29 | 2022-11-04 | 望海康信(北京)科技股份公司 | Test debugging method and system, corresponding computer equipment and storage medium |
| CN115484143A (en) * | 2021-06-15 | 2022-12-16 | 中移动信息技术有限公司 | Alarm processing method and device, electronic equipment and storage medium |
| CN116029740A (en) * | 2023-02-09 | 2023-04-28 | 湖南快乐阳光互动娱乐传媒有限公司 | Information processing method and device |
-
2023
- 2023-07-24 CN CN202310913840.6A patent/CN116894644A/en active Pending
Patent Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20090063501A1 (en) * | 2007-08-31 | 2009-03-05 | International Business Machines Corporation | Systems, methods and computer products for generating policy based fail over configuration for darabase clusters |
| CN103400225A (en) * | 2013-07-26 | 2013-11-20 | 深圳创维数字技术股份有限公司 | Method, device and system for restoring faults |
| CN108199862A (en) * | 2017-09-30 | 2018-06-22 | 海南电网有限责任公司 | A kind of operation system, which reports an error, manages system and method |
| CN111709794A (en) * | 2020-05-12 | 2020-09-25 | 苏宁云计算有限公司 | Abnormal order processing method and device, computer equipment and storage medium |
| CN115086141A (en) * | 2021-03-16 | 2022-09-20 | 大唐移动通信设备有限公司 | Base station fault processing method, device and storage medium |
| CN115484143A (en) * | 2021-06-15 | 2022-12-16 | 中移动信息技术有限公司 | Alarm processing method and device, electronic equipment and storage medium |
| CN113256174A (en) * | 2021-06-30 | 2021-08-13 | 天聚地合(苏州)数据股份有限公司 | Abnormal order processing method and device, storage medium and equipment |
| CN115292159A (en) * | 2022-06-29 | 2022-11-04 | 望海康信(北京)科技股份公司 | Test debugging method and system, corresponding computer equipment and storage medium |
| CN116029740A (en) * | 2023-02-09 | 2023-04-28 | 湖南快乐阳光互动娱乐传媒有限公司 | Information processing method and device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107833056B (en) | Client feedback information processing method and terminal thereof | |
| CN110601922B (en) | Method and device for realizing comparison experiment, electronic equipment and storage medium | |
| CN107992275B (en) | Document printing method and device, computer equipment and storage medium | |
| CN108416683B (en) | Policy confirmation method, device, equipment and storage medium for mobile terminal | |
| CN110750222A (en) | Printing method, printing device, computer equipment and storage medium | |
| CN107872500A (en) | Update processing method, device, server and the client of five application page data | |
| CN111277625A (en) | E-commerce platform order pushing method and system | |
| CN111460232A (en) | Functional module searching method, device, terminal and computer readable storage medium | |
| CN110267215B (en) | Data detection method, equipment and storage medium | |
| CN108932594B (en) | Information pushing method and device | |
| CN116894644A (en) | Error processing method, device, equipment and storage medium for number card order | |
| CN108600296B (en) | Merchant information processing method and device, electronic equipment and storage medium | |
| CN110933070A (en) | User identification method, system, equipment and computer readable storage medium | |
| CN114039878B (en) | Network request processing method and device, electronic equipment and storage medium | |
| CN115456739A (en) | Data management method and related device | |
| CN108400901A (en) | Test method, terminal device and the computer readable storage medium of application | |
| CN112835962A (en) | Information display method and device, electronic equipment and storage medium | |
| CN112667513A (en) | Test method, test device, test equipment and storage medium | |
| CN112907185A (en) | Logistics list number prefetching method, electronic equipment and storage medium | |
| CN111506340B (en) | Business rule information processing method, device and system | |
| CN111464574B (en) | Calling, loading, registering and managing method and route, server, node and medium | |
| CN114428723A (en) | Test system, system test method, related device and storage medium | |
| CN111026613A (en) | Log processing method and device | |
| CN111459737A (en) | Problem positioning method and device, computer equipment and storage medium | |
| CN110955599A (en) | Object creation method and device, electronic equipment and computer-readable storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |