CN116627276A

CN116627276A - Information interaction method, account association method, device and storage medium

Info

Publication number: CN116627276A
Application number: CN202210125071.9A
Authority: CN
Inventors: 黄铁鸣; 李斌; 林莉; 朱标亦; 石雪梅; 潘唐磊
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2022-02-10
Filing date: 2022-02-10
Publication date: 2023-08-22

Abstract

The application relates to an information interaction method, an information interaction device, computer equipment and a storage medium. The method comprises the following steps: displaying the published media content through a media sharing platform of the instant messaging application; responding to a triggering operation of a publisher pointing to the displayed media content, and displaying an information interaction inlet corresponding to the publisher; responding to the triggering operation for the information interaction entrance, and displaying a first information interaction page; the first information interaction page is used for carrying out information interaction with a customer service account number which is created through a team communication application and belongs to the publisher. By adopting the method, the operation object can interact information with the publisher of the media content.

Description

Information interaction method, account association method, device and storage medium

Technical Field

The present application relates to the field of computer technologies, and in particular, to an information interaction method, an account association device, and a storage medium.

Background

With the development of science and technology, an operation object can issue and share media contents through an instant messaging application. The instant messaging application refers to an application capable of sending and receiving messages in time. For example, a publisher may publish media content in a media sharing platform through an instant messaging application, so that an operation object may view the media content published by the publisher through the media sharing platform in the instant messaging application.

However, when the operation object views the media content, it is sometimes desirable for the operation object to be able to interact with a publisher that publishes the media content, for example, the operation object is desirable to be able to consult the publisher for problems related to the viewed media content. Therefore, constructing a method for enabling an operation object to interact with a publisher of media content becomes a technical problem to be solved.

Disclosure of Invention

In view of the foregoing, it is desirable to provide an information interaction method, an account association method, an apparatus, a computer device, and a storage medium that enable an operation object to interact with a publisher of media content.

An information interaction method, the method comprising:

displaying the published media content through a media sharing platform of the instant messaging application;

responding to a triggering operation of a publisher pointing to the displayed media content, and displaying an information interaction inlet corresponding to the publisher;

responding to the triggering operation for the information interaction entrance, and displaying a first information interaction page; the first information interaction page is used for carrying out information interaction with a customer service account number which is created through a team communication application and belongs to the publisher.

In one embodiment, the media sharing platform for displaying published media content through the instant messaging application includes:

displaying a platform entry of a media sharing platform through an instant messaging application;

and responding to the triggering operation for the platform entrance, displaying a media presentation page, and displaying the media content published in the media sharing platform in the media presentation page.

In one embodiment, the media presentation page further displays a publishing account number for publishing the media content, and the responding to the triggering operation of the publisher pointing to the displayed media content displays an information interaction portal corresponding to the publisher, including:

and responding to the triggering operation for the publishing account, displaying a first brief introduction page of the publishing account, and displaying an information interaction inlet corresponding to the publisher of the media content in the first brief introduction page.

An information interaction apparatus, the apparatus comprising:

the display module is used for displaying the published media content through a media sharing platform of the instant messaging application;

the pointing module is used for responding to the triggering operation of a publisher pointing to the displayed media content and displaying an information interaction inlet corresponding to the publisher;

The first interactive page display module is used for responding to the triggering operation aiming at the information interaction entrance and displaying a first information interaction page; the first information interaction page is used for carrying out information interaction with a customer service account number which is created through a team communication application and belongs to the publisher.

In one embodiment, the display module is further configured to display, via the instant messaging application, a platform portal of the media sharing platform; and responding to the triggering operation for the platform entrance, displaying a media presentation page, and displaying the media content published in the media sharing platform in the media presentation page.

In one embodiment, the media presentation page further displays a publishing account number for publishing the media content, and the pointing module is further configured to respond to a triggering operation for the publishing account number, display a first brief introduction page of the publishing account number, and display an information interaction entry corresponding to a publisher of the media content in the first brief introduction page.

In one embodiment, the first information interaction page displays first interaction information and second interaction information; the first interaction information is a message sent by a communication account created by the instant messaging application, and the second interaction information is a message sent by a customer service account created by the team communication application.

In one embodiment, the information interaction device is further configured to respond to an input operation for the first information interaction page through the instant messaging application, display first interaction information, and trigger routing of the first interaction information to a target service account in a service account set associated with a customer service account; and receiving second interaction information returned by the target service account and replying the first interaction information, and displaying the second interaction information in the first information interaction page.

In one embodiment, the information interaction device is further configured to send the first interaction information to a first server corresponding to the instant messaging application, and trigger the first server to forward the first interaction information to a second server corresponding to the team communication application, where the first interaction information is used to instruct the second server to route the first interaction information to a target service account in a service account set associated with a customer service account.

A computer device comprising a memory storing a computer program and a processor implementing the steps of any of the information interaction methods provided by the above embodiments when the computer program is executed.

A computer readable storage medium having stored thereon a computer program which when executed by a processor implements the steps of any of the information interaction methods provided by the above embodiments.

A computer program product or computer program comprising computer instructions stored in a computer readable storage medium, the computer instructions being read from the computer readable storage medium by a processor of a computer device, the computer instructions being executed by the processor to cause the computer device to perform the steps of any of the information interaction methods provided by the embodiments described above.

According to the information interaction method, the information interaction device, the computer equipment, the storage medium and the computer program, the published media content can be displayed through the media sharing platform by entering the media sharing platform of the instant messaging application. By presenting published media content, an information interaction portal corresponding to a publisher may be presented in response to a trigger operation directed to the publisher of the presented media content. By displaying the information interaction portal, the first information interaction page can be displayed in response to the triggering operation aiming at the information interaction portal, so that information interaction is performed on the basis of the first information interaction page and the customer service account which is created through the team communication application and belongs to the publisher, and the purpose of information interaction between the operation object of the instant communication application and the publisher of the media content is achieved. In addition, the operation object can perform information interaction with the publisher of the media content only by triggering the information interaction entrance, so that the interaction flow of the information interaction is simplified, the interaction efficiency of the information interaction is improved, and the user experience is improved.

An information interaction method, the method comprising:

displaying a second information interaction page, wherein first interaction information from an instant messaging application is displayed in the second information interaction page, the first interaction information is generated through the first information interaction page which is displayed in response to a trigger operation aiming at an information interaction entrance, and the information interaction entrance is displayed in response to a trigger operation of a publisher pointing to media content published in a media sharing platform of the instant messaging application;

responding to the reply operation aiming at the first interaction information, displaying second interaction information in the second information interaction page, and triggering the instant messaging application to display the second interaction information in the first information interaction page; the second interaction information is information which is created through a team communication application and sent by a customer service account belonging to the publisher.

An information interaction apparatus, the apparatus comprising:

the second interactive page display module is used for displaying a second information interactive page, wherein first interactive information from an instant messaging application is displayed in the second information interactive page, the first interactive information is generated by responding to a first information interactive page displayed in response to a trigger operation for an information interactive portal, and the information interactive portal is displayed in response to a trigger operation directed to a publisher of media content published in a media sharing platform of the instant messaging application;

The reply module is used for responding to reply operation for the first interaction information, displaying second interaction information in the second information interaction page and triggering the instant messaging application to display the second interaction information in the first information interaction page; the second interaction information is information which is created through a team communication application and sent by a customer service account belonging to the publisher.

In one embodiment, the second interactive page presentation module is further for presenting a set of sessions through the team communication application; and responding to the view operation of the target conversation entrance in the conversation set, and displaying a second information interaction page corresponding to the target conversation entrance.

In one embodiment, the information interaction device is further configured to, in response to a triggering operation on a first binding element in the team communication application, present a binding page; acquiring a target issuing account belonging to an instant messaging application and a target customer service account belonging to a team communication application through the binding page; the target issuing account and the target customer service account are both associated with the same team identification; responding to a first binding operation triggered by the binding page, and triggering and associating the target issuing account and the target customer service account; the target issuing account and the target customer service account are associated, and are used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account; the information interaction inlet is used for realizing information interaction with the target customer service account.

According to the information interaction method, the information interaction device, the computer equipment, the storage medium and the computer program, the first interaction information can be displayed through the second information interaction page by displaying the second information interaction page. By displaying the first interactive information, the second interactive information can be displayed in the second information interaction page in response to the reply operation aiming at the first interactive information, and the instant messaging application is triggered to display the second interactive information in the first information interaction page, so that the purpose of information interaction between an operation object of the instant messaging application and a publisher of media content is achieved. In addition, the operation object can perform information interaction with the publisher of the media content only by triggering the information interaction entrance, so that the interaction flow of the information interaction is greatly simplified, the interaction efficiency of the information interaction is improved, and the user experience is also improved.

An account association method, the method comprising:

responding to triggering operation of a first binding element in the team communication application, and displaying a binding page;

acquiring a target issuing account belonging to an instant messaging application and a target customer service account belonging to a team communication application through the binding page; the target issuing account and the target customer service account are both associated with the same team identification;

responding to a first binding operation triggered by the binding page, and triggering and associating the target issuing account and the target customer service account; the target issuing account and the target customer service account are associated, and are used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account; the information interaction inlet is used for realizing information interaction with the target customer service account.

An account association apparatus, the apparatus comprising:

the binding page display module is used for responding to the triggering operation of the first binding element in the team communication application and displaying the binding page;

the account acquisition module is used for acquiring a target release account belonging to the instant messaging application and a target customer service account belonging to the team communication application through the binding page; the target issuing account and the target customer service account are both associated with the same team identification;

The triggering module is used for responding to a first binding operation triggered by the binding page and triggering and associating the target issuing account and the target customer service account; the target issuing account and the target customer service account are associated, and are used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account; the information interaction inlet is used for realizing information interaction with the target customer service account.

In one embodiment, the binding page presentation module is further for presenting a set of platform portals through the team communication application; and responding to a triggering operation for a customer service platform portal in the platform portal set, displaying a first access page, and displaying a first binding element through the first access page.

In one embodiment, the binding page display module is further configured to obtain a publishing account to be bound, which belongs to the instant messaging application, in response to a triggering operation on a second binding element in the team communication application; and responding to a second binding operation triggered by the to-be-bound publishing account, triggering to correlate the to-be-bound publishing account with a group identifier of a team account logged in to the team communication application, and obtaining a target publishing account.

In one embodiment, the account number association device is further configured to display a platform portal set through the team communication application; and responding to triggering operation for the video platform entrance in the platform entrance set, displaying a second access page, and displaying a second binding element through the second access page.

In one embodiment, the account association device is further configured to respond to a triggering operation for the target customer service account, display a configuration page, and obtain a target publishing account through the configuration page; triggering to associate the target issuing account with the target customer service account in response to configuration operation triggered for the target issuing account; the target issuing account and the target customer service account are associated, and the target issuing account and the target customer service account are used for triggering the instant messaging application to display account information related to the target issuing account in a second profile page related to the target customer service account.

In one embodiment, the configuration page further displays a service account configuration element and a service rule configuration element; the account association device is further used for responding to the triggering operation of the service account configuration element, acquiring at least one service account and triggering association of the service account with the target customer service account; in response to a trigger operation for the service rule configuration element, a service rule associated with the service account is determined.

A computer device comprising a memory storing a computer program and a processor implementing the steps of any of the account association methods provided in the above embodiments when the computer program is executed.

A computer readable storage medium having stored thereon a computer program which when executed by a processor implements the steps of any of the account association methods provided by the above embodiments.

A computer program product or computer program comprising computer instructions stored in a computer readable storage medium, the computer instructions being read from the computer readable storage medium by a processor of a computer device, the computer instructions being executed by the processor to cause the computer device to perform the steps of any of the account number association methods provided by the embodiments described above.

According to the account association method, the account association device, the computer equipment, the storage medium and the computer program, the binding page can be displayed by responding to the triggering operation of the first binding element, so that the target issuing account and the target customer service account to be associated can be obtained through the displayed binding page. By acquiring the target issuing account and the target customer service account, the acquired target issuing account and the target customer service account can be triggered to be associated in response to the first binding operation when the first binding operation is triggered through the binding page, so that an instant messaging application can be triggered to display an information interaction inlet related to the target issuing account based on the associated target issuing account and the target customer service account, and information interaction with the target customer service account can be realized based on the displayed information interaction inlet.

An account association method, the method comprising:

acquiring a first binding request sent by a team communication application; the first binding request is a request generated by the team communication application in response to a first binding operation triggered by a binding page;

analyzing the first binding request to obtain a target issuing account belonging to the instant messaging application and a target customer service account belonging to the team communication application; the target issuing account and the target customer service account are both associated with the same team identification;

the target issuing account is associated with a target customer service account, and an association relation is obtained and stored; the stored association relationship is used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account, and the information interaction inlet is used for realizing information interaction with the target customer service account.

An account association apparatus, the apparatus comprising:

the request acquisition module is used for acquiring a first binding request sent by the team communication application; the first binding request is a request generated by the team communication application in response to a first binding operation triggered by a binding page;

The request analysis module is used for analyzing the first binding request to obtain a target issuing account belonging to the instant messaging application and a target customer service account belonging to the team communication application; the target issuing account and the target customer service account are both associated with the same team identification;

the association storage module is used for associating the target issuing account with the target customer service account, obtaining an association relation and storing the association relation; the stored association relationship is used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account, and the information interaction inlet is used for realizing information interaction with the target customer service account.

In one embodiment, the account number association device is further configured to obtain a second binding request sent by the team communication application; the second binding request comprises a to-be-bound release account and a team account logged in to the team communication application; determining a first team identification for creating the to-be-bound publishing account and determining a second team identification for creating the team account; and when the first team identification is consistent with the second team identification, associating the to-be-bound publishing account with the second team identification to obtain a target publishing account.

In one embodiment, the account number association device is further configured to generate a confirmation graphic code when the first team identification is consistent with the second team identification; returning the confirmation graphic code to the team communication application to cause the team communication application to display the confirmation graphic code; the displayed confirmation graphic code is used for triggering the instant messaging application to scan the confirmation graphic code to obtain the to-be-confirmed issuing account; and receiving a to-be-confirmed release account sent by the instant messaging application, and associating the to-be-bound release account with the second team identifier when the to-be-confirmed release account is consistent with the to-be-bound release account in the confirmation graphic code, so as to obtain a target release account.

In one embodiment, the association storage module is further configured to associate the target publishing account with the target customer service account to obtain an association relationship; the association relation is sent to a first server corresponding to the instant messaging application, so that the first server stores the association relation to obtain a storage result; receiving the storage result returned by the first server, and storing the association relation when the storage result represents successful storage; and when the storage result represents the storage failure, suspending the storage of the association relation.

In one embodiment, the account number association device is further configured to obtain a configuration request sent by the team communication application; the configuration request is a request generated in response to a configuration operation triggered for a target publishing account; the configuration request comprises a target release account, a target customer service account and a storage version identifier; determining a version chain associated with the target customer service account, and determining target customer service data in the version chain according to the stored version identifier; and writing the target issuing account number into the target customer service data to trigger the instant messaging application to display the target issuing account number in a second brief introduction page related to the target customer service account number.

According to the account association method, the device, the computer equipment, the storage medium and the computer program, the first binding request sent by the team communication application is acquired, and the first binding request can be analyzed to obtain the target customer service account and the target issuing account. The target customer service account and the target issuing account are obtained, and the target customer service account and the target issuing account can be associated, so that the instant messaging application can be triggered to display an information interaction inlet related to the target issuing account based on the associated target issuing account and the target customer service account, and further information interaction with the target customer service account can be realized based on the displayed information interaction inlet.

Drawings

FIG. 1 is an application environment diagram of a method of information interaction in one embodiment;

FIG. 2 is a flow diagram of a method of information interaction in one embodiment;

FIG. 3 is a schematic diagram of a list of functions in one embodiment;

FIG. 4 is a schematic diagram of a first profile page in one embodiment;

FIG. 5 is a schematic diagram of a first information interaction page in one embodiment;

FIG. 6 is a schematic diagram of a second profile page in one embodiment;

FIG. 7 is a flow chart of a method of information interaction in another embodiment;

FIG. 8 is a schematic diagram of a second information interaction page in one embodiment;

FIG. 9 is a flow chart of a method of account association in one embodiment;

FIG. 10 is a schematic diagram of a first access page in one embodiment;

FIG. 11 is a schematic diagram of a second access page in one embodiment;

FIG. 12 is a schematic diagram of a configuration page of a target customer service account in one embodiment;

fig. 13 is a flowchart of an account association method in another embodiment;

FIG. 14 is an interaction diagram of a first terminal, a second terminal, a first server, and a second server according to one embodiment;

FIG. 15 is an interaction diagram of a second terminal, a first server, and a second server interacting with one another in one embodiment;

FIG. 16 is an interaction diagram of a second terminal interacting with a second server in one embodiment;

FIG. 17 is a schematic diagram of information interaction in one embodiment;

FIG. 18 is a flow chart of a method of information interaction in one embodiment;

FIG. 19 is a flowchart of an account binding method in an embodiment;

FIG. 20 is a block diagram of an information interaction device in one embodiment;

FIG. 21 is a block diagram of an information interaction device in another embodiment;

FIG. 22 is a block diagram of an account binding device in one embodiment;

FIG. 23 is a block diagram of an account binding device in one embodiment;

FIG. 24 is an internal block diagram of a computer device in one embodiment;

fig. 25 is an internal structural view of the computer device in one embodiment.

Detailed Description

The present application will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.

FIG. 1 is a diagram of an application environment for a method of information interaction in one embodiment. Referring to fig. 1, the information interaction method is applied to an information interaction system. The information interaction system includes a first terminal 102, a first server 104, a second server 106, and a second terminal 108. The first terminal 102 is provided with an instant messaging application, through which media content published in the media sharing platform can be displayed. The first terminal 102 displays an information interaction portal corresponding to a publisher in response to a trigger operation directed to the publisher of the displayed media content, and displays a first information interaction page for information interaction with a customer service account of the publisher in response to the trigger operation directed to the information interaction portal. The first information interaction page may display first interaction information input by the operation object of the instant messaging application, so that the first terminal 102 may send the first interaction information to the first server 104 corresponding to the instant messaging application, and trigger the first server 104 to forward the first interaction information to the second server 106 corresponding to the team communication application. When the second server 106 receives the first interaction information, the second server 106 may forward the first interaction information to the corresponding second terminal 108 according to the customer service account number, so that the second terminal 108 displays the first interaction information through the running team communication application. When the team communication application obtains the second interaction information replying to the first interaction information, the team communication application can return the second interaction information to the instant communication application along the original path and trigger the instant communication application to display the second interaction information in the first information interaction page.

The first server 104 and the second server 106 may be independent physical servers, may be a server cluster or a distributed system formed by a plurality of physical servers, or may be cloud servers that provide cloud computing services. The first terminal 102 and the second terminal 108 may be, but are not limited to, a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart speaker, a smart watch, a vehicle-mounted terminal, a smart television, etc. The first terminal 102, the second terminal 108, and the first server 104 and the second server 106 may be directly or indirectly connected through wired or wireless communication, and the present application is not limited herein.

In one embodiment, as shown in fig. 2, an information interaction method is provided, and the method is applied to the first terminal in fig. 1 for illustration, and includes the following steps:

step S202, the published media content is displayed through a media sharing platform of the instant messaging application.

The media sharing platform is used for sharing media content, and can be used for publishing media content and playing the published media content. Instant messaging applications refer to applications that can send and receive messages in a timely manner.

Specifically, when the operation object desires to view the media content, the instant messaging application in the first terminal may display the media presentation page and display the media content published in the media sharing platform through the media presentation page. The operation object may specifically be a user of the instant messaging application.

In one embodiment, presenting published media content through a media sharing platform of an instant messaging application includes: displaying a platform entry of a media sharing platform through an instant messaging application; and responding to the triggering operation for the platform entrance, displaying a media presentation page, and displaying the media content published in the media sharing platform in the media presentation page.

Specifically, the operation object can enter the media sharing platform through the platform entrance of the media sharing platform, so that when the operation object is determined to enter the media sharing platform, the media sharing platform of the instant messaging application can display a media presentation page and display media contents published in the media sharing platform through the media presentation page. Referring to fig. 3, a platform entry 301 of the media sharing platform may be displayed in the form of an icon in a function list of the instant messaging application. The function list refers to a list including at least one application function portal, for example, the function list includes a graphic code scanning portal, a graphic code scanning platform for scanning graphic codes can be accessed by triggering the graphic code scanning portal, and the like. The platform entrance of the media sharing platform can also be displayed in the form of a session message in the information interaction page of the instant messaging application. For example, the operation object may share the platform portal of the media sharing platform to an information interaction page for a session with another person, so that the other person may enter the media sharing platform through the shared platform portal. FIG. 3 illustrates a schematic diagram of a list of functions in one embodiment.

In one embodiment, the instant messaging application may replace the currently playing media content in response to a triggering operation of the operation object for the currently playing media content. For example, the operation object may replace the currently played media content by a touch-and-slide operation.

In one embodiment, the operation object may upload media content through the media sharing platform to distribute the uploaded media content through the media sharing platform. For example, the media sharing platform is provided with a media content uploading control, and the operation object can upload and release the local media content by clicking the media content uploading control. Furthermore, before publishing the media content, the operation object may further edit the uploaded media content through the media sharing platform, for example, add special effects and add background music.

In the embodiment, the platform entrance of the media sharing platform is embedded in the instant messaging application, so that the application functions of the instant messaging application can be enriched, and the media sharing platform can be directly accessed based on the platform entrance, so that the access efficiency of the media sharing platform is improved.

Step S204, responding to the triggering operation of the publisher pointing to the displayed media content, and displaying the information interaction entrance corresponding to the publisher.

The publisher refers to a team publishing the media content, for example, the publisher may be a team to which the publishing account belongs. A team may be an enterprise or organization, which may be referred to as a publisher when the team publishes media content in a media sharing platform through a publishing account. The publishing account refers to an account created in the media sharing platform through the instant messaging application, and the publishing account can be used for publishing the media content.

The triggering operation refers to a touch behavior or a voice input behavior of touching the touch device with different gestures, for example, the touch operation may be a pressing operation, a touching operation, a touch sliding operation, a pressing sliding operation, a voice input operation, and the like.

Specifically, when the operation object desires to interact with the publisher that publishes the media content, the operation object may trigger a trigger operation directed to the publisher of the displayed media content, so that the media sharing platform may display an information interaction portal corresponding to the publisher in response to the trigger operation. The information interaction entrance refers to an entrance used for information interaction with the publisher.

In one embodiment, the instant messaging application may expose an information interaction portal through a triggering operation of an operation object on media content. The triggering operation may be a preset operation, for example, a long press operation, a touch sliding operation, a press sliding operation, and the like. For example, when the instant communication application determines that the operation object presses the currently played media content for a long time, the instant communication application may present an information interaction portal for information interaction with the publisher of the currently played media content.

In one embodiment, when the instant communication application determines that the operation object triggers the currently played media content through the triggering operation, for example, when the instant communication application determines that the operation object presses the currently played media content for a long time, the instant communication application may display the information interaction portal in the currently displayed page, for example, may display the information interaction portal in a popup window form, or may display the information interaction portal in a preset area in the current page; the instant messaging application can also jump from the current display page to a first brief introduction page of a publishing account for publishing the currently played media content, and display an information interaction entry through the first brief introduction page. The first profile page of the publishing account refers to a page on which information related to the publishing account is recorded, for example, the first profile page may specifically be a main page of the publishing account, etc.

In one embodiment, when a team desires to publish media content in the media sharing platform, the team may create a publication account number through the media sharing platform and perform team authentication to trigger a server of the instant messaging application to store the team identification of the team in correspondence with the created publication account number through the authentication process. Further, when the creation of the publishing account is completed, the team can publish the media content through the publishing account, so that the media sharing platform can add the publishing account to the displayed published media content. As can be easily understood, one team can create a plurality of publishing accounts and publish different media contents through different publishing accounts, for example, team a can create a publishing account and b publishing account, share media contents related to learning through the a publishing account and share media contents related to work through the b publishing account, so that when an operation object views media contents published by the a publishing account, the operation object can trigger an instant messaging application to display an interaction portal for information interaction with team a through triggering operation; when the operation object views the media content published by the b publishing account, the operation object can trigger the instant messaging application to display an interaction entrance for information interaction with the team A through triggering operation.

In one embodiment, a publishing account for publishing media content is also displayed in the media presentation page, and an information interaction portal corresponding to a publisher is displayed in response to a trigger operation directed to the publisher of the displayed media content, including: and responding to the triggering operation for the publishing account, displaying a first brief introduction page of the publishing account, and displaying an information interaction inlet corresponding to the publisher of the media content in the first brief introduction page.

Specifically, when the media content is displayed through the media presentation page, the instant messaging application may also display a publishing account number for publishing the media content in the media presentation page, and display an information interaction portal corresponding to a publisher of the media content by responding to a triggering operation for the publishing account number. The publishing account number and the media content can be located in different areas in the media presentation page, and the instant messaging application also adds a transparent layer on the media content in the media presentation page, and the publishing account number is displayed through the transparent layer.

In one embodiment, when the instant communication application determines that the operation object triggers the publishing account, the instant communication application may determine page data of a first profile page related to the publishing account in response to the triggering operation of the operation object on the publishing account, and display the first profile page by acquiring the obtained page data, for example, display the first profile page of the publishing account as shown in fig. 4, and display the information interaction 401 through the first profile page, so that the operation object may perform information interaction with the publisher through the information interaction portal 401. FIG. 4 illustrates a schematic diagram of a first profile page in one embodiment.

In one embodiment, when the instant communication application determines that the operation object triggers the publishing account, for example, when the instant communication application determines that the operation object clicks the publishing account, the instant communication application may display the information interaction portal in the current display page, for example, display the information interaction portal in a popup window.

In the embodiment, the information interaction entrance is displayed, so that information interaction can be performed based on the information interaction entrance subsequently, and user experience is greatly improved.

Step S206, responding to the triggering operation for the information interaction entrance, and displaying a first information interaction page; the first information interaction page is used for carrying out information interaction with customer service account numbers which are created through team communication applications and belong to publishers.

The team communication application refers to an instant communication application designed for a team operation object. Work dialogue can be conducted among team staff through the team communication application, and at least one of office functions such as file transmission, information statistics, daily attendance, meeting reservation or mail business and the like can be conducted through the team communication application so as to assist team staff in office work and achieve collaborative office work among team staff. In contrast to the friend relationship chain in common instant messaging applications, the social relationship chain in team communication applications is a relationship chain built based on division of departments within a team and superior-inferior relationships. The customer service account number refers to an account number created by a team communication application to conduct a session with an operation object. The publisher can log in the team communication application through the customer service account number, and provide services such as consultation and help for the operation object through the logged-in customer service account number.

Specifically, when the instant messaging application displays the information interaction portal, the instant messaging application may respond to a triggering operation of the operation object for the information interaction portal, and display the first information interaction page, so that the operation object may perform information interaction with a customer service account number which is created by the team communication application and belongs to the publisher through the first information interaction page, for example, the operation object may consult about related problems for the publisher through the first information interaction page.

In one embodiment, referring to FIG. 5, FIG. 5 shows a schematic diagram of a first information interaction page in one embodiment. The first information interaction page displays an account name 501, first interaction information 502 and second interaction information 503 of the customer service account. The first interactive information is a message sent by the operation object through the instant messaging application, and the second interactive information is a message returned by the publisher through the customer service account.

In one embodiment, before the operation object inputs the first interaction information in the first information interaction page, the instant messaging application may determine whether the operation object is in a login state. If the operation object is not logged in to the instant messaging application, the instant messaging application can display prompt information to prompt the operation object to log in to the instant messaging application, so that the operation object can perform information interaction with a customer service account of the team communication application through a communication account logged in to the instant messaging application. The communication account number refers to an account number created through the instant messaging application, and the communication account number can interact with the rest of operation objects through the instant messaging application.

In one embodiment, the instant messaging application may further display a second profile page of the customer service account, for example, when the operation object clicks on the account name 501 of the customer service account in the first information interaction page, the instant messaging application may convert to the second profile page displaying the customer service account, so that information related to the customer service account is displayed through the second profile page of the customer service account. The second brief introduction page may specifically be a main page of the customer service account. For example, referring to FIG. 6, FIG. 6 illustrates a schematic diagram of a second profile page in one embodiment. The second profile page may display an account name 601 of the customer service account, a head portrait 602 of the customer service account, a team identifier 603, and the like.

In one embodiment, the first information interaction page displays first interaction information and second interaction information; the first interactive information is a message sent by a communication account created by the instant messaging application, and the second interactive information is a message sent by a customer service account created by the team communication application.

Specifically, the publisher may create a customer service account through a team communication application, and the publisher may create a publication account through an instant communication application, and publish media content in a media sharing platform through the publication account. When the operation object views the media content through the media sharing platform and clicks the publishing account in the media content, the instant messaging application can display the information interaction entrance. When the operation object is determined to click the information interaction entrance, the instant messaging application can display a first information interaction page used for carrying out information interaction with a publisher who publishes the media content, so that the operation object can input first interaction information through the first information interaction page, and the instant messaging application can route the first interaction information to the team communication application. Correspondingly, the publisher can log in the team communication application through the customer service account, display the second information interaction page through the team communication application, and display the first interaction information sent by the instant communication application through the second information interaction page. The publisher can input the second interaction information in the second information interaction page so as to reply to the first interaction information, and the team communication application can send the second interaction information to the instant communication application so that the instant communication application can display the second interaction information in the first information interaction page, and therefore information interaction between an operation object of the instant communication application and the publisher is achieved.

In this embodiment, by displaying the first interaction information and the second interaction information, the operation object and the publisher of the instant messaging application can perform information interaction through the displayed first interaction information and second interaction information.

In one embodiment, when the instant messaging application is determined to display the first information interaction page, the instant messaging application may also display preset second interaction information, for example, the instant messaging application may display a preset welcome sentence, so that user experience is improved based on the preset welcome sentence.

In the information interaction method, the published media content can be displayed through the media sharing platform by entering the media sharing platform of the instant messaging application. By presenting published media content, an information interaction portal corresponding to a publisher may be presented in response to a trigger operation directed to the publisher of the presented media content. By displaying the information interaction portal, the first information interaction page can be displayed in response to the triggering operation aiming at the information interaction portal, so that information interaction is performed on the basis of the first information interaction page and the customer service account which is created through the team communication application and belongs to the publisher, and the purpose of information interaction between the operation object of the instant communication application and the publisher of the media content is achieved. In addition, the operation object can perform information interaction with the publisher of the media content only by triggering the information interaction entrance, so that the interaction flow of the information interaction is simplified, the interaction efficiency of the information interaction is improved, and the user experience is improved.

In one embodiment, after the first information interaction page is displayed in response to the triggering operation for the information interaction portal, the method further includes: responding to input operation aiming at a first information interaction page through an instant messaging application, displaying first interaction information, and triggering the first interaction information to be routed to a target service account in a service account set associated with a customer service account; and receiving second interaction information returned by the target service account and used for replying the first interaction information, and displaying the second interaction information in the first information interaction page.

The service account refers to an account for replying to the first interaction information. The service account number may be a team account number created by a member in a team communication application, for example, the service account number may be an account number of an enterprise employee in an enterprise in a team communication application. It is noted that one customer service account may be associated with multiple service accounts, for example, a manager of an enterprise may associate a customer service account created by the enterprise with team accounts of multiple enterprise employees, to obtain a service account set associated with the customer service account.

Specifically, when the first information interaction page is displayed, the operation object of the instant messaging application can input first interaction information in the first information interaction page, so that the instant messaging application can respond to the input operation of the operation object to route the first interaction information to a target service account in a service account set associated with the customer service account. Customer service personnel related to the target service account can log in the team communication application through the target service account, receive the first interaction information through the team communication application, and reply the first interaction information to obtain second interaction information. When the team communication application obtains the second interaction information, the team communication application can return the second interaction information to the instant communication application and trigger the instant communication application to display the second interaction information through the first information interaction page.

In one embodiment, when large-scale instant messaging operation objects all need to interact with a publisher, the publisher (a team with a publishing account) can associate one customer service account with a plurality of service accounts, so that a team communication application can route first interaction information sent by the operation objects of the instant messaging application to the customer service accounts to corresponding service accounts, and reply the first interaction information through the corresponding service accounts, thereby achieving the purpose of shunting the first interaction information.

In one embodiment, the target service account in the service account set may be determined according to the number of operation objects received by the service account, for example, the first interaction information may be routed to the target service account having the number of operation objects received less than the preset number threshold.

In one embodiment, the first interaction information may be routed to a target service account in the set of service accounts based on keywords in the first interaction information. For example, a preset keyword corresponding to each service account may be determined, so that the first interaction information is routed to the corresponding target account according to the keyword in the first interaction information. The service account routed to is called a target service account.

In one embodiment, when the first interaction information is routed to the target service account, account information of the target service account may be displayed in the first information interaction page, for example, "the target service account is servicing you" may be displayed in the first information interaction page.

In the above embodiment, by routing the first interaction information to the target service account in the service account set associated with the customer service account, the first interaction information can be shunted by a plurality of service accounts, so that the purpose of timely replying the first interaction information is achieved, and the user experience is greatly improved.

In one embodiment, triggering the routing of the first interaction information to the target service account in the set of service accounts associated with the customer service account includes: and sending the first interaction information to a first server corresponding to the instant messaging application, triggering the first server to forward the first interaction information to a second server corresponding to the team communication application, wherein the first interaction information is used for instructing the second server to route the first interaction information to a target service account in a service account set associated with the customer service account.

Specifically, when the operation object inputs first interaction information in the first information interaction page, the instant communication application may transmit the first interaction information to the first server corresponding to the even communication application. The first server refers to a background server of the instant messaging application. When the first server receives the first interaction information, the first server may forward the first interaction information to a second server corresponding to the team communication application. Wherein the second server refers to a background server of the team communication application. Further, when the second server receives the first interaction information, the second server may determine a target service account in the service account set associated with the customer service account, and route the first interaction information to the team communication application logged in with the target service account, so that the team communication application displays the first interaction information through the second information interaction page, and further, customer service personnel corresponding to the target service account may input the second interaction information through the second information interaction page.

In this embodiment, the first interaction information and the second interaction information can be transmitted through the first server and the second server, so that the user of the instant messaging application can interact with the user of the team communication application, thereby breaking the barriers between different applications and greatly improving the convenience of information interaction.

In one embodiment, as shown in fig. 7, an information interaction method is provided, and the method is applied to the second terminal in fig. 1 for illustration, and includes the following steps:

step S702, a second information interaction page is displayed, in which first interaction information derived from the instant messaging application is displayed, the first interaction information being generated in response to the first information interaction page being displayed in response to a trigger operation for an information interaction portal displayed in response to a trigger operation directed to a publisher of media content published in a media sharing platform of the instant messaging application.

Specifically, when the operation object of the instant messaging application inputs the first interaction information in the first information interaction page, the instant messaging application may forward the first interaction information to the first server, so that the first server sends the first interaction information to the second server, and the second server may send the first interaction information to the corresponding team messaging application. When the team communication application receives the first interaction information, the team communication application may display the first interaction information in the second information interaction page.

In one embodiment, the customer service person may trigger the team communication application to display the second information interaction page, such that the team communication application may display the first interaction information through the displayed second information interaction page.

Step S704, responding to reply operation for the first interaction information, displaying the second interaction information in a second information interaction page, and triggering an instant messaging application to display the second interaction information in the first information interaction page; the second interaction information is information which is created through the team communication application and sent by the customer service account number belonging to the publisher.

Specifically, when the second information interaction page is displayed through the team communication application, the customer service personnel can input second interaction information in the second information interaction page, and then the team communication application can display the input second interaction information in the second information interaction page and send the second interaction information to the second server, so that the second server forwards the second interaction information to the first server. When the first server receives the second interaction information, the first server can send the second interaction information to the corresponding instant messaging application, so that the instant messaging application can display the second interaction information in the first information interaction page, for example, the purpose of information interaction between an operation object of the instant messaging application and a publisher of video content is achieved.

In the information interaction method, the first interaction information can be displayed through the second information interaction page by displaying the second information interaction page. By displaying the first interactive information, the second interactive information can be displayed in the second information interaction page in response to the reply operation aiming at the first interactive information, and the instant messaging application is triggered to display the second interactive information in the first information interaction page, so that the purpose of information interaction between an operation object of the instant messaging application and a publisher of media content is achieved. In addition, the operation object of the instant messaging application can perform information interaction with the publisher of the media content only by triggering the information interaction entrance, so that the interaction flow of the information interaction is greatly simplified, the interaction efficiency of the information interaction is improved, and the user experience is also improved.

In one embodiment, a second information interaction page is presented, including: displaying the session set through a team communication application; and responding to the view operation of the target conversation entrance in the conversation set, and displaying a second information interaction page corresponding to the target conversation entrance.

Specifically, when the customer service personnel start the team communication application through the second terminal, the team communication application can display the session set. The session set comprises a plurality of session entries, wherein the session entries refer to entries for triggering the display of the second information interaction page. The customer service personnel can select a target session portal in the session set and trigger a viewing operation for the target session portal so that the team communication application displays a second information interaction page corresponding to the target session portal. For example, referring to FIG. 8, a team communication application may be presented with a session set 801, and upon determining that an object clicks on a target session entry in the session set 801, a second information interaction page 802 may be presented. As can be easily understood, since one customer service person can receive the operation objects of a plurality of instant messaging applications, each session entry in the session set can be an entry for information interaction with the operation object of one of the received instant messaging applications. FIG. 8 illustrates a schematic diagram of a second information interaction page in one embodiment.

In this embodiment, the second information interaction page can be displayed by the team communication application only by triggering the viewing operation for the target session entry in the session set, so that the display flow of the second information interaction page is simplified, and the display efficiency of the second information interaction page is further improved.

In one embodiment, before the second information interaction page is displayed, the method further includes: responding to triggering operation of a first binding element in the team communication application, and displaying a binding page; acquiring a target issuing account belonging to an instant messaging application and a target customer service account belonging to a team communication application through a binding page; the target issuing account and the target customer service account are both associated with the same team identification; triggering a target issuing account and a target customer service account to be associated in response to a first binding operation triggered by a binding page; the method comprises the steps that a target issuing account and a target customer service account are associated, the target issuing account and the target customer service account are used for triggering an instant messaging application to display an information interaction inlet corresponding to the target issuing account, and the information interaction inlet is used for achieving information interaction with the target customer service account.

Specifically, before the second information interaction page is displayed, the publishing account belonging to the same team is also required to be associated with the customer service account, so that information interaction can be performed with the customer service account through the information interaction entrance displayed by triggering the publishing account, that is, information interaction can be performed with the customer service account in the team communication application through the publishing account in the instant messaging application. For convenience of description, the publishing account and the customer service account which belong to the same team will be referred to as a target publishing account and a target customer service account. When the target publishing account and the target customer service account need to be bound, the team communication application can display a first binding element, so that a team manager can trigger the first binding element to prompt the team communication application to display a binding page. The first binding element refers to an entry which is displayed by the team communication application and used for entering a binding page. In one embodiment, the first binding element may specifically be a control, so that when the team manager clicks on the control, the team communication application may display the binding page.

Further, the team communication application may obtain the target publishing account belonging to the instant messaging application and obtain the target customer service account belonging to the team communication application through the displayed binding page, so that when the team communication application determines that the team manager triggers the first binding operation, the team communication application may trigger the obtained target publishing account and the target customer service account to be associated, for example, the team communication application may trigger the second server to associate the target publishing account and the target customer service account.

In this embodiment, by associating the target issuing account with the target customer service account, the instant messaging application may be triggered to display the information interaction portal in the information page related to the target issuing account based on the associated target issuing account and target customer service account, so that information interaction with the target customer service account may be realized based on the displayed information interaction portal.

In one embodiment, as shown in fig. 9, an account association method is provided, and the method is applied to the second terminal in fig. 1 for illustration, and includes the following steps:

step S902, responding to a triggering operation of a first binding element in the team communication application, and displaying a binding page.

Specifically, in order to implement information interaction between a publishing account in an instant messaging application and a customer service account in a team communication application, it is also necessary to associate a target publishing account belonging to the same team with a target customer service account through the team communication application before displaying an information interaction portal through the instant messaging application. When account association is needed, the team communication application can display the first binding element, so that when a team manager triggers the first binding element, the team communication application can respond to triggering operation of the first binding element to display the binding page.

In one embodiment, before the binding page is exposed in response to a trigger operation on a first binding element in the team communication application, the method further comprises: displaying a platform entry set through team communication application; and responding to the triggering operation for the customer service platform portal in the platform portal set, displaying a first access page, and displaying a first binding element through the first access page.

In particular, before exposing the first binding element, the team manager may trigger the team communication application to expose the platform portal set, e.g., the team manager may click on an icon of the platform portal set to trigger the team communication application to expose the platform portal set. The platform entrance set comprises entrances of a plurality of platforms, for example, the platform entrance set comprises a customer service platform entrance, a video platform entrance, a conference reservation platform entrance, an attendance platform entrance and the like. When the team communication application presents the platform portal set, the team manager may cause the team communication application to present the first access page by triggering the customer service platform portal in the platform portal set. The first binding element is displayed in the first access page.

In one embodiment, when it is determined that the team manager clicks on the customer service platform portal, the team communication application transitions to showing a first access page as shown in FIG. 10 and a first binding element 1001 is shown through the first access page. FIG. 10 illustrates a schematic diagram of a first access page in one embodiment.

In the above embodiment, the first access page including the first binding element can be displayed only by triggering the customer service platform entry, so that the display flow of the first access page is simplified.

Step S904, a target issuing account belonging to an instant messaging application and a target customer service account belonging to a team communication application are obtained through a binding page; the target issuing account and the target customer service account are both associated with the same team identification.

Specifically, when the team communication application displays the binding page, the team communication application can acquire the target publishing account number belonging to the instant communication application and the target customer service account number belonging to the team communication application through the binding page. For example, the team manager may input the target publishing account number and the target customer service account number to be associated in the binding page, so that the subsequent team communication application may trigger the target publishing account number and the target customer service account number input by the team manager to be associated.

For another example, the team communication application may display a plurality of candidate publishing accounts and a plurality of target customer service accounts in a binding page, so that a team manager may select a target publishing account to be associated from the candidate publishing accounts and a target customer service account to be associated from the candidate customer service accounts.

When the candidate publishing account and the candidate customer service account need to be displayed in the binding page, the team communication application can acquire the currently logged-in team account and determine a team identifier to which the currently logged-in team account belongs, for example, determine an enterprise to which the currently logged-in team account belongs. Further, the team communication application sends the determined team identification to the second server, so that the second server searches for the release account and the customer service account associated with the team identification, the searched release account is used as a candidate release account, the searched customer service account is used as a candidate customer service account, the candidate release account and the candidate customer service account are returned to the team communication application, and the team communication application can display the candidate release account and the candidate customer service account in a binding page.

In one embodiment, a team manager may select one target publishing account and one target customer service account through a binding page, so that a subsequent team communication application may trigger a one-to-one association of the target publishing account with the target customer service account.

Step S906, responding to a first binding operation triggered by a binding page, and triggering a target issuing account and a target customer service account; the method comprises the steps that a target issuing account and a target customer service account are associated, and the target issuing account and the target customer service account are used for triggering an instant messaging application to display an information interaction inlet corresponding to the target issuing account; the information interaction inlet is used for realizing information interaction with the target customer service account.

Specifically, the team communication application may trigger the second server to associate the target publishing account with the target customer service account in response to a first binding operation triggered by the binding page, obtain a first association relationship, and send the first association relationship to the first server, so that the first server correspondingly stores the first association relationship. For convenience of description, the association relationship generated by the first binding operation trigger is referred to as a first association relationship, the association relationship generated by the second binding operation trigger is referred to as a second association relationship, and the association relationship generated by the configuration operation trigger is referred to as a third association relationship.

In one embodiment, the team communication application may also associate the target publishing account with the target customer service account to obtain a first association, and send the first association to the first server and the second server, so that the first server and the second server store the first association correspondingly.

In one embodiment, the binding page includes a confirmation control, and when the team communication application determines that the team manager selects the target publishing account and the target customer service account and clicks the confirmation control, the team communication application can consider that the team manager triggers the first binding operation through the binding page, thereby triggering the second server to associate the target publishing account and the target customer service account.

In one embodiment, the team manager may trigger the first binding operation through a preset operation, for example, when the team manager presses the binding page for a long time, the team communication application may consider that the team manager triggered the first binding operation. For another example, the binding page is provided with a voice input control, and when the team manager inputs a preset voice through the voice input control, the team communication application can consider that the team manager triggers the first binding operation.

In one embodiment, the associated target publishing account and target customer service account are used for triggering the instant messaging application to display an information interaction portal in a first profile page related to the target publishing account, so that an operation object of the instant messaging application can interact with the target customer service account through the displayed information interaction portal.

In the account association method, the binding page can be displayed by responding to the triggering operation of the first binding element, so that the target issuing account and the target customer service account to be associated can be obtained through the displayed binding page. By acquiring the target issuing account and the target customer service account, the acquired target issuing account and the target customer service account can be triggered to be associated in response to the first binding operation when the first binding operation is triggered through the binding page, so that an instant messaging application can be triggered to display an information interaction inlet related to the target issuing account based on the associated target issuing account and the target customer service account, and information interaction with the target customer service account can be realized based on the displayed information interaction inlet.

In one embodiment, before the target issuing account belonging to the instant messaging application is obtained through the binding page, the method further includes a step of generating the target issuing account, and the step of generating the target issuing account includes: responding to triggering operation of a second binding element in the team communication application, and acquiring a to-be-bound release account belonging to the instant communication application; and responding to a second binding operation triggered by aiming at the to-be-bound publishing account, triggering to correlate the to-be-bound publishing account with a group identifier of a team account logged in to the team communication application, and obtaining the target publishing account.

Specifically, before the target issuing account is associated with the target customer service account, the issuing account is an account under the instant messaging application system, and the group is attributed to the team communication application system, so that the issuing account is also required to be associated with the group in the team communication application, and the target issuing account and the target customer service account which belong to the same group can be obtained.

When the target publishing account needs to be generated, the team management personnel can trigger the team communication application to display the second binding element, so that the team communication application can respond to the triggering operation of the team management personnel on the second binding element to acquire the publishing account to be bound. Further, when the to-be-bound release account is obtained, the team communication application may trigger the second server to associate the to-be-bound release account with the group identifier to which the team account logged into the team communication application belongs in response to a second binding operation triggered by the to-be-bound release account. For example, the team communication application may determine a currently logged-in team account, and send the determined team account and the to-be-bound publishing account to the second server, so that the second server determines a team identifier of a team to which the team account belongs, and correlates the received to-be-bound publishing account with the determined team identifier to obtain a target publishing account, that is, uses the correlated to-be-bound publishing account as the target publishing account.

In one embodiment, when the team manager triggers the second binding element, the team communication application may display the input box, so that the team manager may input the publishing account in the input box, and the team communication application may use the input publishing account as the publishing account to be bound.

In one embodiment, when the team manager triggers the second binding element, the team communication application may expose the input box in the form of a pop-up window and a confirmation control in the pop-up window. When the team manager inputs the publishing account in the input box and clicks the confirmation control, the team communication application can consider that the second binding operation is triggered for the publishing account to be bound at the moment.

In one embodiment, the team communication application may also determine a team identifier of a team to which the currently logged-in team account belongs, associate the publishing account to be bound with the team identifier to obtain a second association relationship, and send the second association relationship to the second server, so that the second server stores the second association relationship correspondingly. When the second server receives the second association, the second server may also send the second association to the first server to enable the first server to store the second association

In one embodiment, the team manager may trigger the second binding operation through a preset operation, for example, when it is determined that the team manager presses the publishing account number to be bound for a long time, the team communication application may determine that the team manager triggers the second binding operation. For another example, when it is determined that the team manager inputs the preset voice, such as "confirm that the current to-be-bound publishing account is correct", the team communication application determines that the team manager triggers the second binding operation.

In the above embodiment, since the customer service account is created by the team through the team communication application, the customer service account is associated with the team identifier at the beginning of creation of the customer service account, so that the target issuing account and the target customer service account belonging to the same team can be obtained only by associating the to-be-bound issuing account with the team identifier, and then the information interaction entrance can be displayed in the first brief introduction page which is in the instant communication application and is related to the target issuing account only by associating the target issuing account and the target customer service account belonging to the same team, and the information interaction with the target customer service can be performed through the information interaction entrance.

In one embodiment, prior to the triggering operation of the second binding element in the team communication application, the method further comprises: displaying a platform entry set through team communication application; and responding to triggering operation for the video platform portal in the platform portal set, displaying a second access page, and displaying a second binding element through the second access page.

Specifically, before the second binding element is displayed, the team manager may trigger the team communication application to display the platform portal set and trigger the video platform portal in the platform portal set, so that the team communication application may display the second access page in response to a triggering operation of the team manager for the video platform portal. And the second binding element is displayed in the second access page.

In one embodiment, the platform portal set includes a video platform portal, and when it is determined that a team manager clicks on the video platform portal, the team communication application transitions to showing a second access page as shown in FIG. 11, and a second binding element 1101 is shown through the second access page. Fig. 11 illustrates a schematic diagram of a second access page in one embodiment.

In one embodiment, the team manager may trigger a second binding operation for the publishing account to be bound through the second access page. For example, the second access page further includes a confirmation control, and when it is determined that the team manager inputs the publishing account to be bound and clicks the confirmation control, the team management application triggers association between the publishing account to be bound and the group identifier to which the team account logged into the team communication application belongs.

In the above embodiment, the second access page including the second binding element can be displayed only by triggering the video platform entry, so that the display flow of the second access page is simplified.

In one embodiment, the method further comprises: responding to triggering operation aiming at a target customer service account, displaying a configuration page, and acquiring a target release account through the configuration page; triggering to associate the target issuing account with the target customer service account in response to configuration operation triggered for the target issuing account; the method comprises the steps that a target issuing account and a target customer service account are associated, and the target issuing account and the target customer service account are used for triggering an instant messaging application to display account information related to the target issuing account in a second brief introduction page related to the target customer service account.

Specifically, in order to enable the operation object of instant messaging to display the account information related to the target publishing account in the second profile page related to the target customer service account, the target publishing account related to the target customer service needs to be configured through the configuration page of the target customer service.

When the target issuing account number needs to be configured through the configuration page of the target customer service, the team management personnel can trigger the team communication application display platform entrance set, trigger the customer service platform entrance in the platform entrance set and enter the customer service platform, so that the customer service platform displays the target customer service account number. When the team manager is determined to trigger the target customer service account, the team communication application can respond to the triggering operation of the team manager on the target customer service account to display a configuration page of the target customer service account, so that the team manager can input the target publishing account through the displayed configuration page. For example, referring to fig. 12, fig. 12 shows a schematic configuration page of the target customer service account in one embodiment. The configuration page may display a configuration control 1201 of the target publishing account, and the team manager may input the target publishing account by clicking the configuration control of the target publishing account. Further, the team communication application may trigger to associate the target issuing account with the target customer service account in response to the configuration operation triggered for the target issuing account, for example, when the target issuing account is input to the configuration page, the team communication application may consider that the configuration operation has been triggered for the target issuing account, and at this time, the team communication application sends the target issuing account and the target customer service account to the second server, so that the second server associates the target issuing account with the target customer service account. When the operation object of the instant messaging application triggers the instant messaging application to display the second brief introduction page of the target customer service account, account information related to the target issuing account can be seen in the second brief introduction page.

In one embodiment, the team communication application may also associate the target publishing account number input in the configuration page of the target customer service account number with the target customer service account number to obtain a third association relationship, and send the third association relationship to the second server for storage.

In one embodiment, when the target customer service account and the target distribution account input in the configuration page are successfully associated, the instant messaging application may display account information related to the target distribution account in the second profile page of the target customer service account. The account information may specifically be an account name of the target publishing account, media content published by the target publishing account in the media sharing platform, and the like. For example, referring to FIG. 6, media content 604 published by the target publication account in the media sharing platform may be presented in a second profile page. The media content may be displayed in the second profile page in the form of a still picture or in the form of a moving picture, for example, a screenshot of the media content may be displayed in the second profile page, or the media content may be converted into a moving picture and the moving picture may be displayed in the second profile page.

In one embodiment, a service account setting control and a service rule setting control are also displayed in the configuration page; the method further comprises the following steps: responding to a triggering operation aiming at a service account configuration element, acquiring at least one service account, and triggering to correlate the service account with a target customer service account; in response to a trigger operation for the service rule configuration element, a service rule associated with the service account is determined.

Specifically, the team manager may further configure the service account associated with the target customer service account through the configuration page of the target customer service account, and configure the service rule. For example, referring to fig. 12, the configuration page further includes a service personnel configuration area 1202, and the service personnel configuration area 1202 includes a service account configuration element "add service account" 1203, so that the team manager can add the service account associated with the target customer service account through the "add service account" 1203 control, so that the first interaction information can be routed to the corresponding service account subsequently. For another example, a service rule configuration area 1204 is further shown in the configuration page, where the service rule configuration area 1204 includes a plurality of service rule configuration elements, for example, a "service rule" control, a "service account number preferentially allocated to last reception" control, a "service account number at most simultaneous reception" control, a "reception time" control, and the like. The team manager may configure the service rules through a plurality of service rule configuration elements, so that the team communication application may determine the service rules associated with the service accounts in response to a triggering operation for the service rule configuration elements, e.g., determine a number of operation objects, service time, and routing rules of the first interaction information that are received at most simultaneously by each service account, etc.

In one embodiment, when the team communication application obtains at least one service account through the configuration page, the team communication application may send the service account and the target customer service account to the second server, so that the second server associates the service account and the target customer service account.

In one embodiment, before associating the service account with the target customer service account, the second server may determine whether the service account and the target customer service account belong to one team, and if so, the target customer service account may be considered as a customer service account created by the team, and the service account is an account owned by a member in the team, where the second server associates the target customer service account with the service account.

In this embodiment, by configuring the service account number and the service rule, the operation object can be received and the first interaction information can be routed based on the configuration result.

In one embodiment, as shown in fig. 13, an account association method is provided, and the method is applied to the second server in fig. 1 for illustration, and includes the following steps:

step S1302, a first binding request sent by a team communication application is obtained; the first binding request is a request generated by the team communication application in response to a first binding operation triggered by the binding page.

Specifically, when the team manager triggers the first binding operation through the binding page in the team communication application, the team communication application may generate a first binding request including the target customer service account number and the target publishing account number according to the first binding operation, and send the first binding request to the second server.

Step S1304, analyzing the first binding request to obtain a target issuing account belonging to the instant messaging application and a target customer service account belonging to the team communication application; the target issuing account and the target customer service account are both associated with the same team identification.

Specifically, when the second server receives the first binding request, the second server may parse the first binding request to obtain a target publishing account number belonging to the instant messaging application and a target customer service account number belonging to the team communication application.

Step S1306, associating the target issuing account with the target customer service account, obtaining an association relationship and storing the association relationship; the stored association relationship is used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account, and the information interaction inlet is used for realizing information interaction with the target customer service account.

Specifically, when the target issuing account and the target customer service account are obtained, the second server may associate the target issuing account with the target customer service account to obtain a first association relationship, store the first association relationship, and send the first association relationship to the first server, so that the first server stores the first association relationship. When the first server and the second server both store the first association relationship, the instant messaging application can be triggered to display the information interaction inlet in the first brief introduction page of the target issuing account, namely the instant messaging application is triggered to display the information interaction inlet related to the target issuing account, so that an operation object of the instant messaging application can perform information interaction with the target customer service account through the information interaction inlet.

According to the account association method, the first binding request sent by the team communication application is acquired, and the first binding request can be analyzed to obtain the target customer service account and the target issuing account. The target customer service account and the target issuing account are obtained, and the target customer service account and the target issuing account can be associated, so that the instant messaging application can be triggered to display an information interaction inlet related to the target issuing account based on the associated target issuing account and the target customer service account, and further information interaction with the target customer service account can be realized based on the displayed information interaction inlet.

In one embodiment, before obtaining the first binding request sent by the team communication application, the method further includes a step of generating a target publishing account, and the step of generating the target publishing account includes: acquiring a second binding request sent by a team communication application; the second binding request comprises a to-be-bound release account and a team account logged in to the team communication application; determining a first team identification for creating the publishing account to be bound and determining a second team identification for creating the team account; and when the first team identification is consistent with the second team identification, associating the to-be-bound publishing account with the second team identification to obtain the target publishing account.

When the target publishing account needs to be generated, the team manager can trigger the team communication application to display the second binding element, so that the team communication application responds to the second binding operation triggered for the publishing account to be bound, generates a second binding request and sends the second binding request to the second server. The second binding request may include a publishing account to be bound and a team account currently logged into the team communication application. Team accounts refer to accounts created through team communication applications to interact with information between team members. Further, when the second server receives the second binding request, the second server may parse the second binding request to obtain the publishing account to be bound and the team account, and find a first team identifier of the team creating the publishing account to be bound, and find a second team identifier of the team creating the team account. For example, the second server may search for an enterprise creating the publishing account to be bound to obtain the first team identifier, and search for an enterprise to which the employee creating the team account belongs to obtain the second team identifier.

Further, the second server judges whether the first team identification is consistent with the second team identification, and associates the to-be-bound publishing account with the second team identification under the condition that the first team identification is consistent with the second team identification, namely associates the to-be-bound publishing account with the group identification to which the team account logged in to the team communication application belongs, so as to obtain the target publishing account.

In one embodiment, when the second server obtains the to-be-bound publishing account, the second server may send the to-be-bound publishing account to the first server, so that the first server returns the first team identifier for creating the to-be-bound publishing account. When the issuing account is created through the instant messaging application, the operation object can specify the team identifier corresponding to the created issuing account, so that the instant messaging application can send the issuing account and the specified team identifier to the first server, and trigger the first server to store the issuing account and the team identifier, and the corresponding relation between the issuing account and the team identifier is obtained.

In one embodiment, when the team account is created through the team communication application, the team identifier related to the team account may be specified, so that the second server may store the team account and the team identifier correspondingly, to obtain a corresponding relationship between the team account and the team identifier, and further the second server may determine the second team identifier based on the corresponding relationship between the team account and the team identifier.

In the above embodiment, the to-be-bound publishing account is associated with the team identifier to which the team account logged into the team communication application belongs only when the first team identifier is consistent with the second team identifier, so that the probability of associating the to-be-bound publishing account and the team identifier which do not belong to the same team can be reduced, and the accuracy of association is improved.

In one embodiment, when the first team identifier is consistent with the second team identifier, associating the to-be-bound publishing account with the second team identifier to obtain the target publishing account includes: generating a confirmation graphic code when the first team identification is consistent with the second team identification; returning the confirmation graphic code to the team communication application to enable the team communication application to display the confirmation graphic code; the displayed confirmation graphic code is used for triggering the instant messaging application to scan the confirmation graphic code to obtain the to-be-confirmed issuing account; and receiving the to-be-confirmed release account sent by the instant messaging application, and associating the to-be-bound release account with the second team identifier when the to-be-confirmed release account is consistent with the to-be-bound release account in the confirmation graphic code, so as to obtain the target release account.

Specifically, when the second server determines that the first team identification is consistent with the second team identification, the second server may generate a confirmation graphic code through the to-be-bound publishing account number, and return the confirmation graphic code to the team communication application, so that the team communication application displays the confirmation graphic code. The confirmation graphic code refers to a graphic code recorded with data information, and in one embodiment, the confirmation graphic code may be a two-dimensional code. Further, when the team communication application receives the confirmation graphic code, the team communication application can display the confirmation graphic code and trigger the publisher to which the to-be-bound publishing account belongs to scan the confirmation graphic code through the instant communication application. When the issuing party to which the to-be-bound issuing account belongs scans the confirmation graphic code through the instant messaging application, the instant messaging application can analyze the confirmation graphic code obtained through scanning to obtain the to-be-confirmed issuing account, and the to-be-confirmed issuing account is sent to the first server, so that the first server forwards the to-be-confirmed issuing account to the second server. When the second server receives the to-be-confirmed release account, the second server judges whether the received to-be-confirmed release account is consistent with the to-be-bound release account in the confirmation graphic code, and if the to-be-confirmed release account is consistent with the to-be-bound release account in the confirmation graphic code, the to-be-bound release account is associated with the second team identification, so that the target release account is obtained. And when the publishing account numbers are inconsistent, suspending to associate the publishing account numbers to be bound with the second team identification.

In one embodiment, referring to fig. 14, fig. 14 shows an interaction diagram of the interaction of the first terminal, the second terminal, the first server, and the second server in one embodiment. The second terminal can initiate a second binding request and send the second binding request to the second server, so that the second server can acquire the first team identification of the publishing account to be bound from the first server. Further, the second server determines whether the first team identification for creating the to-be-bound publishing account is consistent with the second team identification for creating the team account, generates a confirmation graphic code when the first team identification is consistent with the second team identification for creating the team account, and returns the confirmation graphic code to the second terminal. The publisher to which the to-be-bound publishing account belongs can scan the confirmation graphic code through the instant messaging application to obtain the to-be-confirmed publishing account, and the to-be-confirmed publishing account is returned to the first server, so that the first server forwards the to-be-confirmed publishing account to the second server. And the second server judges whether the to-be-confirmed issuing account is consistent with the to-be-bound issuing account in the generated confirmation graphic code, and associates the to-be-bound issuing account with a second team identifier when the to-be-bound issuing account is consistent with the to-be-bound issuing account in the generated confirmation graphic code, so as to obtain the target issuing account.

In the above embodiment, the confirmation graphic code may be displayed on the team communication application side, and the confirmation graphic code may be confirmed by scanning the confirmation graphic code on the instant communication application side, and when the to-be-confirmed issuing account obtained by scanning the confirmation graphic code is consistent with the to-be-bound issuing account in the confirmation graphic code, the to-be-bound issuing account is associated with the second team identifier, so that the probability that the to-be-bound issuing account is falsified when the to-be-bound issuing account is associated may be reduced, thereby improving the security of the association flow of the to-be-bound issuing account.

In one embodiment, associating the target issuing account with the target customer service account, obtaining and storing an association relationship, including: the target issuing account is associated with the target customer service account, and an association relation is obtained; the association relation is sent to a first server corresponding to the instant messaging application, so that the first server stores the association relation to obtain a storage result; receiving a storage result returned by the first server, and storing the association relation when the storage result represents successful storage; and when the storage result represents the storage failure, suspending the storage of the association relation.

Specifically, when the second server obtains the target issuing account and the target customer service account, the second server may associate the target issuing account with the target customer service account to obtain a first association relationship, and send the first association relationship to the first server. The second server can generate a transaction, a task of storing the first association relation to the first server is used as a master transaction, and a task of storing the first association relation to the second server is used as a slave transaction, so that when the second server determines that the first server is successfully stored according to a storage result returned by the first server, the first association relation is stored; and when the second server determines that the first server fails to store according to the storage result returned by the first server, the first association relation is paused to be stored.

In one embodiment, since the task of storing the first association relationship to the first server is used as a master transaction, and the task of storing the first association relationship to the second server is used as a slave transaction, when the first server successfully stores the first association relationship and the second server fails to store the first association relationship, the transaction ensures that the second server finally successfully stores the first association relationship. If the first association relation is failed to be stored by the first server, the first association relation is not available to both the first server and the second server.

In one embodiment, referring to fig. 15, fig. 15 shows an interaction schematic diagram of interaction performed by the second terminal, the first server, and the second server in one embodiment. When the second terminal sends the target issuing account and the target customer service account to the second server, the second server may verify the legitimacy of the target issuing account and the target customer service account, for example, determine whether the target issuing account and the target customer service account are blocked, or determine whether the target issuing account and the target customer service account are accounts created through a regular flow, and so on. When the target issuing account and the target customer service account are determined to be legal accounts, the second server can generate a transaction, and the consistency of data between the first server and the second server is ensured through the transaction, for example, the first server and the second server are ensured to store the same first association relation.

In the above embodiment, since the first server and the second server are two heterogeneous backgrounds, in the conventional technology, when two account numbers belonging to different backgrounds are associated, it is necessary to store association data at the same time in the first server and the second server. For example, the related data is stored in the main initiator first, and then stored in the opposite terminal by remote calling. However, the remote call may cause the associated data storage of the opposite end to fail due to network jitter, so that the situation that the data of the two parties are inconsistent occurs. In the embodiment, the consistency of the data of the first server and the second server is ensured by a transaction mode, so that the probability of occurrence of disordered and unavailable scenes due to inconsistent data is reduced.

In one embodiment, the method further comprises: acquiring a setting request sent by a team communication application; the configuration request is a request generated in response to a configuration operation triggered for the target publishing account; the configuration request comprises a target release account, a target customer service account and a storage version identifier; determining a version chain associated with the target customer service account, and determining target customer service data in the version chain according to the stored version identification; and writing the target issuing account number into target customer service data to trigger the instant messaging application to display the target issuing account number in a second brief introduction page related to the target customer service account number.

Specifically, in order to further enhance the user experience, the team manager may further trigger the instant messaging application to display the account information related to the target publishing account in the second profile page related to the target customer service account by configuring the configuration page of the target customer service account.

When the configuration page of the target customer service account needs to be configured, the team manager can trigger the team communication application to display the configuration page and configure the target issuing account in the configuration page, so that the team communication application can respond to the configuration operation triggered by the target issuing account, generate a configuration request according to the configured target issuing account and send the configuration request to the second server. Further, the second server analyzes the configuration request to obtain a target release account, a target customer service account and a storage version identifier. The stored version identifier refers to an identifier corresponding to each row record in the version chain. Version chain refers to a linked list that stores multiple versions of line records. Each row of data in the database corresponds to a version chain, that is, when one row of data is modified for multiple times, a version chain for recording the modification process can be generated. Each node in the linked list represents a version of a row record. The line record includes two hidden fields: the version identification and a pointer (also called a rollback pointer) to the last version are stored. The lowest layer of the version chain is the most original row record in the data table, the upper layer stores each modified row record, the topmost layer stores the latest row record, and each row record is connected one by using a rollback pointer.

Further, when the second server obtains the target release account, the target customer service account and the stored version identifier, the second server may obtain a version chain associated with the target customer service account, extract target customer service data corresponding to the stored version identifier from the version chain, write the target release account into the target customer service data, so as to associate the target customer service account with the target release account in the configuration page, and further trigger the instant messaging application to display account information associated with the target release account in a second profile page associated with the target customer service account. The target customer service data refers to data related to a target customer service account, for example, the target customer service data may specifically be an account name of the target customer service account, an affiliated team identifier, and the like.

In one embodiment, the team communication application may determine a latest stored version identification in a version chain associated with the target customer service account, generate a configuration request from the latest stored version identification, the target customer service account, and the target publication account, and send the configuration request to the second server.

In one embodiment, an interaction diagram of the interaction between the second terminal and the second server is shown with reference to fig. 16. The second terminal can send a configuration request to the second server, so that the second server can analyze the configuration request when receiving the configuration request to obtain a target issuing account number, a target customer service account number and a storage version identifier. Further, the second server can verify the validity of the target customer service account, and when the target customer service account is determined to be legal, the second server reads the target customer service data through storing the version identification, and writes the target release account into the target customer service data to obtain new customer service data, so that a version chain associated with the target customer service account is updated based on the new customer service data.

In the above embodiment, the data is read and written by storing the version identifier, so that the occurrence of inconsistent data caused by concurrent data reading and writing can be prevented.

The application also provides an application scene, which applies the information interaction method. Specifically, the application of the information interaction method in the application scene is as follows:

referring to fig. 17, when an operation object views media content through an instant messaging application and desires to consult with a publisher of the media content, the operation object may trigger the media content to cause the instant messaging application to present an information interaction portal. When the operation object triggers the information interaction entrance, the instant messaging application can display the first information interaction page, so that the operation object can input first interaction information in the first information interaction page. The instant messaging application can send the first interaction information to the first server, so that the first server can send the first interaction information to the second server through a message channel between the instant messaging application and the team communication application, and the second server can send the first interaction information to the team communication application and trigger the team communication application to display the first interaction information. When the team communication application displays the first interaction information, the service personnel can reply the first interaction information to obtain second interaction information, and the team communication application can return the second interaction information to the instant communication application along the original path. FIG. 17 illustrates a schematic diagram of information interaction in one embodiment.

The above application scenario is only illustrative, and it can be understood that the application of the information interaction method and the account binding method provided by the embodiments of the present application is not limited to the above scenario.

It should be noted that, the user information (including but not limited to user equipment information, user personal information, etc.) and the data (including but not limited to data for analysis, stored data, presented data, etc.) related to the present application are information and data authorized by the user or sufficiently authorized by each party, and the collection, use and processing of the related data need to comply with the related laws and regulations and standards of the related country and region.

In one embodiment, as shown in fig. 18, there is provided an information interaction method, including:

s1802, displaying a platform entry of a media sharing platform through an instant messaging application; and responding to the triggering operation for the platform entrance, displaying the media presentation page, and displaying the media content published in the media sharing platform in the media presentation page.

And S1804, the media presentation page is also provided with a release account for releasing the media content, the instant messaging application responds to the triggering operation for the release account, a first brief introduction page of the release account is provided, and an information interaction inlet corresponding to the release party of the media content is provided in the first brief introduction page.

S1806, the instant messaging application responds to the triggering operation aiming at the information interaction entrance to display a first information interaction page; and responding to the input operation aiming at the first information interaction page through the instant messaging application, displaying the first interaction information, and triggering the first interaction information to be routed to the target service account in the service account set associated with the customer service account.

S1808, displaying a second information interaction page through the team communication application, wherein the second information interaction page displays first interaction information from the instant messaging application, responding to reply operation aiming at the first interaction information, displaying the second interaction information in the second information interaction page, and returning the second interaction information to the instant messaging application.

S1810, receiving second interaction information returned by the target service account through the instant messaging application, wherein the second interaction information replies to the first interaction information, and displaying the second interaction information in the first information interaction page.

In one embodiment, as shown in fig. 19, there is provided an account binding method, including:

s1902, displaying a platform entry set through team communication application; and responding to triggering operation for the video platform portal in the platform portal set, displaying a second access page, and displaying a second binding element through the second access page.

S1904, responding to the triggering operation of the second binding element in the team communication application through the team communication application, and acquiring a to-be-bound publishing account belonging to the instant communication application; and generating a second binding request in response to a second binding operation triggered by the to-be-bound publishing account, and sending the second binding request to a second server.

S1906, acquiring a second binding request sent by a team communication application through a second server, determining a first team identification for creating a to-be-bound publishing account and determining a second team identification for creating the team account; and when the first team identification is consistent with the second team identification, associating the to-be-bound publishing account with the second team identification to obtain the target publishing account.

S1908, displaying a platform entry set through a team communication application; and responding to the triggering operation for the customer service platform portal in the platform portal set, displaying a first access page, and displaying a first binding element through the first access page.

S1910, responding to the triggering operation of the first binding element in the team communication application through the team communication application, and displaying a binding page; and acquiring a target issuing account belonging to the instant messaging application and a target customer service account belonging to the team communication application through the binding page.

S1912, responding to the first binding operation triggered by the binding page through the team communication application, generating a first binding request, and sending the first binding request to the second server.

S1914, a first binding request sent by the team communication application is obtained through the second server, the first binding request is analyzed, a target issuing account and a target customer service account are obtained, the target issuing account and the target customer service account are associated, and an association relationship is obtained and stored.

S1916, responding to the triggering operation aiming at the target customer service account through the team communication application, displaying a configuration page, acquiring the target issuing account through the configuration page, responding to the triggering configuration operation aiming at the target issuing account, generating a configuration request, and sending the configuration request to the second server.

S1918, acquiring a configuration request sent by the team communication application through the second server, determining a version chain associated with the target customer service account, determining target customer service data in the version chain according to the stored version identification, and writing the target issuing account into the target customer service data to trigger the instant messaging application to display the target issuing account in a second profile page related to the target customer service account.

It should be understood that, although the steps in the flowcharts related to the embodiments described above are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in the flowcharts described in the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least some of the other steps or stages.

In one embodiment, as shown in fig. 20, an information interaction device 2000 is provided, where the device may employ a software module or a hardware module, or a combination of both, as a part of a computer device, and the device specifically includes: a presentation module 2002, a pointing module 2004, and a first interactive page presentation module 2006, wherein:

The display module 2002 is used for displaying the published media content through a media sharing platform of the instant messaging application;

a directing module 2004 for responding to a triggering operation of directing to a publisher of the presented media content, presenting an information interaction portal corresponding to the publisher;

the first interactive page display module 2006 is configured to display a first information interactive page in response to a trigger operation for the information interaction portal; the first information interaction page is used for carrying out information interaction with customer service account numbers which are created through team communication applications and belong to publishers.

In one embodiment, the presentation module 2002 is further configured to present a platform portal of the media sharing platform via an instant messaging application; and responding to the triggering operation for the platform entrance, displaying the media presentation page, and displaying the media content published in the media sharing platform in the media presentation page.

In one embodiment, the media presentation page further displays a publishing account number for publishing the media content, and the pointing module 2004 is further configured to respond to a triggering operation for the publishing account number, display a first profile page of the publishing account number, and display an information interaction portal corresponding to a publisher of the media content in the first profile page.

In one embodiment, the information interaction device 2000 is further configured to respond to an input operation for the first information interaction page through the instant messaging application, to display the first interaction information, and to trigger the routing of the first interaction information to a target service account in the service account set associated with the customer service account; and receiving second interaction information returned by the target service account and used for replying the first interaction information, and displaying the second interaction information in the first information interaction page.

In one embodiment, the information interaction device 2000 is further configured to send the first interaction information to a first server corresponding to the instant messaging application, and trigger the first server to forward the first interaction information to a second server corresponding to the team communication application, where the first interaction information is used to instruct the second server to route the first interaction information to a target service account in a service account set associated with the customer service account.

In one embodiment, as shown in fig. 21, an information interaction device 2100 is provided, which may be a software module or a hardware module, or a combination of both, forming part of a computer apparatus, where the device specifically includes: a second interactive page presentation module 2102 and a reply module 2104, wherein:

a second interactive page display module 2102, configured to display a second information interactive page, in which first interactive information derived from an instant messaging application is displayed, where the first interactive information is generated by responding to a first information interactive page displayed in response to a trigger operation for an information interactive portal displayed in response to a trigger operation directed to a publisher of media content published in a media sharing platform of the instant messaging application;

the reply module 2104 is used for responding to the reply operation of the first interaction information, displaying the second interaction information in the second information interaction page and triggering the instant messaging application to display the second interaction information in the first information interaction page; the second interaction information is information which is created through the team communication application and sent by the customer service account number belonging to the publisher.

In one embodiment, the second interactive page presentation module 2102 is further for presenting a set of sessions through a team communication application; and responding to the view operation of the target conversation entrance in the conversation set, and displaying a second information interaction page corresponding to the target conversation entrance.

In one embodiment, the information interaction device 2100 is further configured to present a binding page in response to a trigger operation on a first binding element in the team communication application; acquiring a target issuing account belonging to an instant messaging application and a target customer service account belonging to a team communication application through a binding page; the target issuing account and the target customer service account are both associated with the same team identification; triggering a target issuing account and a target customer service account to be associated in response to a first binding operation triggered by a binding page; the method comprises the steps that a target issuing account and a target customer service account are associated, and the target issuing account and the target customer service account are used for triggering an instant messaging application to display an information interaction inlet corresponding to the target issuing account; the information interaction inlet is used for realizing information interaction with the target customer service account.

In one embodiment, as shown in fig. 22, an account associating device 2200 is provided, which may be a software module or a hardware module, or a combination of both, and is formed as a part of a computer device, and the device specifically includes: binding page display module 2202, account acquisition module 2204, and trigger module 2206, wherein:

A binding page display module 2202, configured to display a binding page in response to a trigger operation on a first binding element in the team communication application;

the account acquisition module 2204 is configured to acquire, through a binding page, a target publishing account belonging to an instant messaging application and a target customer service account belonging to a team communication application; the target issuing account and the target customer service account are both associated with the same team identification;

the triggering module 2206 is configured to trigger, in response to a first binding operation triggered by the binding page, associating the target publishing account number with the target customer service account number; the method comprises the steps that a target issuing account and a target customer service account are associated, and the target issuing account and the target customer service account are used for triggering an instant messaging application to display an information interaction inlet corresponding to the target issuing account; the information interaction inlet is used for realizing information interaction with the target customer service account.

In one embodiment, binding page display module 2202 is also used to display a set of platform portals through team communication applications; and responding to the triggering operation for the customer service platform portal in the platform portal set, displaying a first access page, and displaying a first binding element through the first access page.

In one embodiment, the binding page display module 2202 is further configured to obtain a to-be-bound publishing account belonging to the instant messaging application in response to a triggering operation on a second binding element in the team communication application; and responding to a second binding operation triggered by aiming at the to-be-bound publishing account, triggering to correlate the to-be-bound publishing account with a group identifier of a team account logged in to the team communication application, and obtaining the target publishing account.

In one embodiment, the account association device 2200 is further configured to display the platform portal collection via a team communication application; and responding to triggering operation for the video platform portal in the platform portal set, displaying a second access page, and displaying a second binding element through the second access page.

In one embodiment, the account association device 2200 is further configured to respond to a triggering operation for the target customer service account, display a configuration page, and obtain the target publishing account through the configuration page; triggering to associate the target issuing account with the target customer service account in response to configuration operation triggered for the target issuing account; the associated target issuing account and target customer service account are used for triggering the instant messaging application to display account information related to the target issuing account in a second profile page related to the target customer service account.

In one embodiment, the configuration page also displays a service account configuration element and a service rule configuration element; the account association device 2200 is further configured to obtain at least one service account in response to a triggering operation for a service account configuration element, and trigger association of the service account with a target customer service account; in response to a trigger operation for the service rule configuration element, a service rule associated with the service account is determined.

In one embodiment, as shown in fig. 23, an account associating device 2300 is provided, which may be a software module or a hardware module, or a combination of both, and specifically includes: a request acquisition module 2302, a request resolution module 2304 and an associated storage module 2306, wherein:

a request acquiring module 2302, configured to acquire a first binding request sent by a team communication application; the first binding request is a request generated by the team communication application in response to a first binding operation triggered by the binding page;

the request analysis module 2304 is configured to analyze the first binding request to obtain a target publishing account belonging to an instant messaging application and a target customer service account belonging to a team communication application; the target issuing account and the target customer service account are both associated with the same team identification;

the association storage module 2306 is configured to associate the target publishing account with the target customer service account, obtain an association relationship, and store the association relationship; the stored association relationship is used for triggering the instant messaging application to display an information interaction inlet corresponding to the target issuing account, and the information interaction inlet is used for realizing information interaction with the target customer service account.

In one embodiment, the account association device 2300 is further configured to obtain a second binding request sent by the team communication application; the second binding request comprises a to-be-bound release account and a team account logged in to the team communication application; determining a first team identification for creating the publishing account to be bound and determining a second team identification for creating the team account; and when the first team identification is consistent with the second team identification, associating the to-be-bound publishing account with the second team identification to obtain the target publishing account.

In one embodiment, account number association device 2300 is further configured to generate a confirmation graphic code when the first team identification is consistent with the second team identification; returning the confirmation graphic code to the team communication application to enable the team communication application to display the confirmation graphic code; the displayed confirmation graphic code is used for triggering the instant messaging application to scan the confirmation graphic code to obtain the to-be-confirmed issuing account; and receiving the to-be-confirmed release account sent by the instant messaging application, and associating the to-be-bound release account with the second team identifier when the to-be-confirmed release account is consistent with the to-be-bound release account in the confirmation graphic code, so as to obtain the target release account.

In one embodiment, the association storage module 2306 is further configured to associate the target publishing account with the target customer service account to obtain an association relationship; the association relation is sent to a first server corresponding to the instant messaging application, so that the first server stores the association relation to obtain a storage result; receiving a storage result returned by the first server, and storing the association relation when the storage result represents successful storage; and when the storage result represents the storage failure, suspending the storage of the association relation.

In one embodiment, account number association device 2300 is further configured to obtain a configuration request sent by a team communication application; the configuration request is a request generated in response to a configuration operation triggered for the target publishing account; the configuration request comprises a target release account, a target customer service account and a storage version identifier; determining a version chain associated with the target customer service account, and determining target customer service data in the version chain according to the stored version identification; and writing the target issuing account number into target customer service data to trigger the instant messaging application to display the target issuing account number in a second brief introduction page related to the target customer service account number.

The specific limitation of the information interaction device and the account association device can be referred to the above limitation of the information interaction method and the account association method, and will not be repeated here. All or part of the modules in the information interaction device and the account association device can be realized by software, hardware and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.

In one embodiment, a computer device is provided, which may be a server, and the internal structure of which may be as shown in fig. 24. The computer device includes a processor, a memory, an Input/Output interface (I/O) and a communication interface. The processor, the memory and the input/output interface are connected through a system bus, and the communication interface is connected to the system bus through the input/output interface. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing information interaction data and account association data. The input/output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by the processor, implements an information interaction method, an account association method.

In one embodiment, a computer device is provided, which may be a terminal, and an internal structure diagram thereof may be as shown in fig. 25. The computer device includes a processor, a memory, an Input/Output interface (I/O), a communication interface, a display unit, and an Input device. The processor, the memory and the input/output interface are connected through a system bus, and the communication interface, the display unit and the input device are connected to the system bus through the input/output interface. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The input/output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used for carrying out wired or wireless communication with an external terminal, and the wireless mode can be realized through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. The computer program, when executed by the processor, implements an information interaction method, an account association method. The display unit of the computer equipment is used for forming a visual picture, and can be a display screen, a projection device or a virtual reality imaging device, wherein the display screen can be a liquid crystal display screen or an electronic ink display screen, the input device of the computer equipment can be a touch layer covered on the display screen, can also be a key, a track ball or a touch pad arranged on a shell of the computer equipment, and can also be an external keyboard, a touch pad or a mouse and the like.

It will be appreciated by persons skilled in the art that the structures shown in fig. 24-25 are block diagrams of only portions of structures associated with the present inventive arrangements and are not intended to limit the computer apparatus to which the present inventive arrangements are applicable, and that a particular computer apparatus may include more or less components than those shown, or may be combined with certain components, or may have different arrangements of components.

In an embodiment, there is also provided a computer device comprising a memory and a processor, the memory having stored therein a computer program, the processor implementing the steps of the method embodiments described above when the computer program is executed.

In one embodiment, a computer-readable storage medium is provided, storing a computer program which, when executed by a processor, implements the steps of the method embodiments described above.

In one embodiment, a computer program product or computer program is provided that includes computer instructions stored in a computer readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions, so that the computer device performs the steps in the above-described method embodiments.

Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, database, or other medium used in embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high density embedded nonvolatile Memory, resistive random access Memory (ReRAM), magnetic random access Memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric Memory (Ferroelectric Random Access Memory, FRAM), phase change Memory (Phase Change Memory, PCM), graphene Memory, and the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, and the like. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like. The databases referred to in the embodiments provided herein may include at least one of a relational database and a non-relational database. The non-relational database may include, but is not limited to, a blockchain-based distributed database, and the like. The processor referred to in the embodiments provided in the present application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computing, or the like, but is not limited thereto.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The above examples illustrate only a few embodiments of the application, which are described in detail and are not to be construed as limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of protection of the present application is to be determined by the appended claims.

Claims

1. An information interaction method, which is applied to instant messaging application, the method comprising:

2. The method of claim 1, wherein the first information interaction page presents first interaction information and second interaction information; the first interaction information is a message sent by a communication account created by the instant messaging application, and the second interaction information is a message sent by a customer service account created by the team communication application.

3. The method of claim 2, wherein after presenting the first information interaction page in response to the triggering operation for the information interaction portal, the method further comprises:

responding to the input operation aiming at the first information interaction page through the instant messaging application, displaying first interaction information, and triggering the first interaction information to be routed to a target service account in a service account set associated with a customer service account;

and receiving second interaction information returned by the target service account and replying the first interaction information, and displaying the second interaction information in the first information interaction page.

4. A method according to claim 3, wherein the triggering of the routing of the first interaction information to a target service account in a set of service accounts associated with a customer service account comprises:

And sending the first interaction information to a first server corresponding to the instant messaging application, and triggering the first server to forward the first interaction information to a second server corresponding to the team communication application, wherein the first interaction information is used for indicating the second server to route the first interaction information to a target service account in a service account set associated with a customer service account.

5. An information interaction method, characterized by being applied to a team communication application, the method comprising:

6. The method of claim 5, wherein the presenting the second information interaction page comprises:

displaying a session set through the team communication application;

and responding to the view operation of the target conversation entrance in the conversation set, and displaying a second information interaction page corresponding to the target conversation entrance.

7. The method of claim 5, wherein prior to the presenting the second information interaction page, the method further comprises:

8. An account association method, for use in a team communication application, the method comprising:

9. The method of claim 8, wherein, in response to a trigger operation on a first binding element in a team communication application, prior to exposing a binding page, the method further comprises:

displaying a platform entry set through the team communication application;

And responding to a triggering operation for a customer service platform portal in the platform portal set, displaying a first access page, and displaying a first binding element through the first access page.

10. The method of claim 8, wherein before the obtaining, by the binding page, the target publishing account belonging to the instant messaging application, the method further comprises:

responding to triggering operation of a second binding element in the team communication application, and acquiring a to-be-bound release account belonging to the instant communication application;

and responding to a second binding operation triggered by the to-be-bound publishing account, triggering to correlate the to-be-bound publishing account with a group identifier of a team account logged in to the team communication application, and obtaining a target publishing account.

11. The method of claim 10, wherein prior to the responding to the triggering operation of the second binding element in the team communication application, the method further comprises:

displaying a platform entry set through the team communication application;

and responding to triggering operation for the video platform entrance in the platform entrance set, displaying a second access page, and displaying a second binding element through the second access page.

12. The method of claim 8, wherein the method further comprises:

responding to triggering operation aiming at the target customer service account, displaying a configuration page, and acquiring a target issuing account through the configuration page;

triggering to associate the target issuing account with the target customer service account in response to configuration operation triggered for the target issuing account;

the target issuing account and the target customer service account are associated, and the target issuing account and the target customer service account are used for triggering the instant messaging application to display account information related to the target issuing account in a second profile page related to the target customer service account.

13. The method of claim 12, wherein a service account configuration element and a service rule configuration element are also displayed in the configuration page; the method further comprises the steps of:

responding to a triggering operation aiming at the service account configuration element, acquiring at least one service account, and triggering to associate the service account with the target customer service account;

in response to a trigger operation for the service rule configuration element, a service rule associated with the service account is determined.

14. An account association method, the method comprising:

15. The method of claim 14, wherein prior to the obtaining the first binding request sent by the team communication application, the method further comprises:

acquiring a second binding request sent by the team communication application; the second binding request comprises a to-be-bound release account and a team account logged in to the team communication application;

Determining a first team identification for creating the to-be-bound publishing account and determining a second team identification for creating the team account;

and when the first team identification is consistent with the second team identification, associating the to-be-bound publishing account with the second team identification to obtain a target publishing account.

16. The method of claim 15, wherein associating the to-be-bound publication account with the second team identification when the first team identification is consistent with the second team identification, to obtain a target publication account, comprises:

generating a confirmation graphic code when the first team identification is consistent with the second team identification;

returning the confirmation graphic code to the team communication application to cause the team communication application to display the confirmation graphic code; the displayed confirmation graphic code is used for triggering the instant messaging application to scan the confirmation graphic code to obtain the to-be-confirmed issuing account;

and receiving a to-be-confirmed release account sent by the instant messaging application, and associating the to-be-bound release account with the second team identifier when the to-be-confirmed release account is consistent with the to-be-bound release account in the confirmation graphic code, so as to obtain a target release account.

17. The method according to claim 14, wherein associating the target publishing account with the target customer service account, obtaining and storing an association relationship, comprises:

the target issuing account is associated with the target customer service account, and an association relation is obtained;

the association relation is sent to a first server corresponding to the instant messaging application, so that the first server stores the association relation to obtain a storage result;

receiving the storage result returned by the first server, and storing the association relation when the storage result represents successful storage;

and when the storage result represents the storage failure, suspending the storage of the association relation.

18. The method of claim 14, wherein the method further comprises:

acquiring a configuration request sent by the team communication application; the configuration request is a request generated in response to a configuration operation triggered for a target publishing account; the configuration request comprises a target release account, a target customer service account and a storage version identifier;

determining a version chain associated with the target customer service account, and determining target customer service data in the version chain according to the stored version identifier;

And writing the target issuing account number into the target customer service data to trigger the instant messaging application to display the target issuing account number in a second brief introduction page related to the target customer service account number.

19. An information interaction device, the device comprising:

20. An information interaction device, the device comprising:

21. An account number association apparatus, the apparatus comprising:

22. An account number association apparatus, the apparatus comprising:

23. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any one of claims 1 to 18 when the computer program is executed.

24. A computer readable storage medium storing a computer program, characterized in that the computer program when executed by a processor implements the steps of the method of any one of claims 1 to 18.

25. A computer program product comprising a computer program, characterized in that the computer program, when executed by a processor, implements the steps of the method of any one of claims 1 to 18.