CN116228019A - Express delivery scattered list service management method, device, equipment and storage medium - Google Patents

Express delivery scattered list service management method, device, equipment and storage medium Download PDF

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Publication number
CN116228019A
CN116228019A CN202310204454.XA CN202310204454A CN116228019A CN 116228019 A CN116228019 A CN 116228019A CN 202310204454 A CN202310204454 A CN 202310204454A CN 116228019 A CN116228019 A CN 116228019A
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data
scattered
service quality
order
evaluation
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陈少瑜
戴依娜
杨周龙
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Dongpu Software Co Ltd
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Dongpu Software Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06395—Quality analysis or management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398—Performance of employee with respect to a job function
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282—Rating or review of business operators or products
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/30—Computing systems specially adapted for manufacturing

Abstract

The invention relates to the technical field of logistics, in particular to a method, a device, equipment and a storage medium for managing express delivery receipt, which are used for integrating to-be-received and scattered data of each website, respectively presetting early warning time for each to-be-received and scattered data, enabling an express delivery person to timely collect and generate collected and scattered data for a plurality of to-be-received and scattered data within the early warning time range, generating service quality assessment data according to scattered user assessment and collected and scattered data, processing problems existing in the express delivery person according to the service quality assessment data, obtaining service quality optimization data, integrating the service quality assessment data and the service quality optimization data into push information, and sending the push information to the corresponding express delivery person, so that the express delivery person can know the problems existing in the process of collecting and scattered user express items according to the push information, the enthusiasm of the individual scattered service quality of the express delivery person is greatly improved, and the service quality of scattered single receipt is enhanced.

Description

Express delivery scattered list service management method, device, equipment and storage medium
Technical Field
The invention relates to the technical field of logistics, in particular to a method, a device, equipment and a storage medium for managing express delivery and distribution single service.
Background
The express delivery bill refers to an express delivery bill with small quantity and no concentration, namely, the express delivery bill is sent once and the express delivery bill is received once aiming at scattered clients. After the express delivery bill is placed, a logistics company generally arranges that an express delivery person goes to the gate to collect the express, but because the goods taking addresses of clients are relatively scattered, and the quality of service data of the whole express delivery bill collection of the website can only be checked by an administrator in the express delivery bill operation system, the express delivery person cannot check the quality of service data of the individual express delivery bill collection through the part collecting and dispatching system; therefore, the service quality of the upper door of each courier is difficult to manage and control, so that the service quality of the upper door of the courier is uneven, the courier cannot be guided timely, and adverse effects are caused to logistics companies.
It can be seen that there is a need for improvements and improvements in the art.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention aims to provide an express delivery scattered list service management method, an express delivery scattered list service management device, express delivery scattered list service management equipment and an express delivery scattered list service management storage medium, which can know the scattered list collecting condition in real time, so that an express delivery person actively promotes individual scattered list collecting service quality, and enhances scattered list collecting service quality.
The first aspect of the invention provides an express delivery bill service management method, which comprises the following steps: acquiring to-be-collected scattered list data of each website, and preprocessing the to-be-collected scattered list data to obtain scattered list early warning time data; acquiring a query instruction, and acquiring collected scattered bill data according to the query instruction and scattered bill early warning time data; acquiring scattered user evaluation data, and generating service quality evaluation data according to the scattered user evaluation data and the collected scattered data; optimizing the scattered single cable service quality according to the service quality evaluation data to obtain service quality optimization data; and generating push information according to the service quality evaluation data and the service quality optimization data.
Optionally, in a first implementation manner of the first aspect of the present invention, the acquiring data of the to-be-collected and scattered bill of each website, and preprocessing the data of the to-be-collected and scattered bill to obtain scattered bill early warning time data, includes: the data of the to-be-collected and scattered data comprise the to-be-collected quantity, the order scattered user information, the order address information and the order time information; generating to-be-joined time information according to the order scattered user information and the order time information, and performing overtime budget processing on the to-be-joined time information to obtain to-be-joined overtime early warning data; generating time information of the to-be-fetched piece according to the to-be-fetched quantity, the order address information and the order time information, and performing timeout budget processing on the time information of the to-be-fetched piece to obtain timeout early warning data of the to-be-fetched piece; and generating scattered bill early-warning time data according to the to-be-joined overtime early-warning data and the to-be-fetched overtime early-warning data.
Optionally, in a second implementation manner of the first aspect of the present invention, the obtaining the query instruction and obtaining the collected scattered list data according to the query instruction and the scattered list early-warning time data includes: judging whether abnormal conditions exist in scattered bill early warning time data, wherein the abnormal conditions comprise temporary modification of bill placing address information, temporary cancellation of bill placing, repeated bill placing and contraband package; if the judgment result is yes, marking the scattered bill early-warning time data as abnormal data; if the judgment result is negative, the collected scattered list data is generated according to the inquiry instruction and the scattered list early warning time data.
Optionally, in a third implementation manner of the first aspect of the present invention, the acquiring scattered user evaluation data and generating service quality evaluation data according to the scattered user evaluation data and the collected scattered data includes: extracting scattered household evaluation data, wherein the scattered household evaluation data comprises evaluation time, evaluation information and evaluation grade; the type of the evaluation level comprises a bad evaluation, a medium evaluation and a good evaluation; judging the type of the evaluation level, and generating an evaluation level data report according to the corresponding evaluation time and the evaluation information; and generating service quality evaluation data according to the evaluation grade data report and the collected scattered data.
Optionally, in a fourth implementation manner of the first aspect of the present invention, the optimizing processing on the scattered cable service quality according to the service quality evaluation data to obtain service quality optimization data includes: the service quality evaluation data comprise a bulk user order pickup completion rate, a reservation order pickup completion rate, an order refreshing rate and an order timely response rate; comparing the order picking completion rate, the reservation list picking completion rate, the order refreshing rate, the order timely response rate and the preset value of the bulk account; the preset values comprise a scattered user order taking completion preset rate, a reservation list taking completion preset rate, an order refreshing preset rate and an order timely response preset rate; if the order picking completion rate of the bulk user is greater than or equal to the order picking completion preset rate of the bulk user and the reservation single picking completion rate is greater than or equal to the reservation single picking completion preset rate and the order refreshing rate is greater than or equal to the order refreshing preset rate and the order timely response rate is greater than or equal to the order timely response preset rate, marking the service quality evaluation data as qualified in service quality; if the completion rate of the bulk user order taking is smaller than the preset rate of the bulk user order taking or the completion rate of the reserved single taking is smaller than the preset rate of the reserved single taking or the order refreshing rate is smaller than the order refreshing preset rate or the order timely response rate is smaller than the order timely response preset rate, marking the service quality evaluation data as unqualified service quality, and generating service quality to-be-optimized data; and obtaining service feedback information, and carrying out optimization processing on the scattered receipt service quality according to the service feedback information and the service quality to-be-optimized data to generate service quality optimization data, wherein the service feedback information is a reason explanation which is fed back by an express delivery person and causes low receipt service quality of the scattered receipt.
Optionally, in a fifth implementation manner of the first aspect of the present invention, the generating push information according to the qos evaluation data and the qos optimization data includes: acquiring service quality evaluation data and service quality optimization data for integration processing so as to generate service quality integration data; acquiring information data of an express delivery person, wherein the information data of the express delivery person comprises an express delivery person number and a work account number; and carrying out matching processing on the courier information data and the service quality integration data to generate push information.
Optionally, in a sixth implementation manner of the first aspect of the present invention, after generating push information according to the quality of service evaluation data and the quality of service optimization data, the method includes: scoring processing is carried out according to the push information and the courier information data so as to obtain scoring information; ranking the scoring information in descending order to obtain a ranking data table; and classifying the ranking data table according to the preset scores to generate a rewarding list and a punishment list.
The second aspect of the present invention provides an express delivery bill service management device, including: the first acquisition module is used for acquiring to-be-collected scattered list data of each website, and preprocessing the to-be-collected scattered list data to obtain scattered list early warning time data; the second acquisition module is used for acquiring the query instruction and acquiring the collected scattered bill data according to the query instruction and the scattered bill early warning time data; the third acquisition module is used for acquiring scattered user evaluation data and generating service quality evaluation data according to the scattered user evaluation data and the collected scattered user data; the optimization processing module is used for carrying out optimization processing on the scattered service quality according to the service quality evaluation data to obtain service quality optimization data; and the data integration module is used for generating push information according to the service quality evaluation data and the service quality optimization data.
Optionally, in a first implementation manner of the second aspect of the present invention, the first obtaining module includes: the first timeout budget processing unit is used for generating to-be-joined time information according to the order scattered user information and the order time information, and performing timeout budget processing on the to-be-joined time information to obtain to-be-joined timeout early-warning data; the second timeout budget processing unit is used for generating time information of the to-be-fetched piece according to the to-be-fetched quantity, the order-placing address information and the order-placing time information, and performing timeout budget processing on the time information of the to-be-fetched piece to obtain timeout early-warning data of the to-be-fetched piece; the first generation unit is used for generating scattered bill early warning time data according to the to-be-joined overtime early warning data and the to-be-fetched overtime early warning data.
Optionally, in a second implementation manner of the second aspect of the present invention, the second obtaining module includes: the first judging unit is used for judging whether the scattered bill early-warning time data has abnormal conditions, wherein the abnormal conditions comprise temporary modification of the bill-placing address information, temporary cancellation of bill-placing, repeated bill-placing and contraband parcel; the first marking unit is used for marking the scattered bill early-warning time data as abnormal data if the judgment result is yes; and the second generation unit is used for generating the collected scattered bill data according to the query instruction and the scattered bill early-warning time data if the judgment result is negative.
Optionally, in a third implementation manner of the second aspect of the present invention, the third obtaining module includes: the extraction unit is used for extracting scattered household evaluation data, wherein the scattered household evaluation data comprises evaluation time, evaluation information and evaluation grade; the second judging unit is used for judging the type of the evaluation level and generating an evaluation level data report according to the evaluation time and the evaluation information corresponding to the evaluation level, wherein the type of the evaluation level comprises poor evaluation, medium evaluation and good evaluation; and the third generation unit is used for generating service quality evaluation data according to the evaluation grade data report and the collected scattered data.
Optionally, in a fourth implementation manner of the second aspect of the present invention, the optimization processing module includes: the comparison unit is used for comparing the spare part order taking completion rate, the reservation order taking completion rate, the order refreshing rate and the order timely response rate with preset values, wherein the preset values comprise the spare part order taking completion preset rate, the reservation order taking completion preset rate, the order refreshing preset rate and the order timely response preset rate; the second marking unit is used for marking the service quality evaluation data as qualified in service quality if the order taking completion rate of the bulk user is greater than or equal to the order taking completion preset rate of the bulk user and the reservation order taking completion rate is greater than or equal to the reservation order taking completion preset rate and the order refreshing rate is greater than or equal to the order refreshing preset rate and the order timely response rate is greater than or equal to the order timely response preset rate; the third marking unit is used for marking the service quality evaluation data as unqualified service quality and generating the service quality to be optimized data if the completion rate of the bulk order pickup is smaller than the completion preset rate of the bulk order pickup or the completion rate of the reserved single pickup is smaller than the completion preset rate of the reserved single pickup or the order refreshing rate is smaller than the order refreshing preset rate or the order timely response rate is smaller than the order timely response preset rate; a data optimization processing unit for obtaining service feedback information, optimizing the scattered service quality according to the service feedback information and the data to be optimized of the service quality, and generating service quality optimization data, wherein the service feedback information is a reason explanation of low service quality of the receiving and distributing list, which is fed back by the courier.
Optionally, in a fifth implementation manner of the second aspect of the present invention, the data integration module further includes: the integration processing unit is used for acquiring the service quality evaluation data and the service quality optimization data to perform integration processing so as to generate service quality integration data; the system comprises an acquisition unit, a storage unit and a storage unit, wherein the acquisition unit is used for acquiring information data of an express delivery person, and the information data of the express delivery person comprises an express delivery person work number and a work account number; and the matching unit is used for carrying out matching processing on the courier information data and the service quality integration data so as to generate push information.
The third aspect of the present invention provides an express delivery bill service management apparatus, including: a memory and at least one processor, the memory having instructions stored therein; at least one processor invokes the instructions in the memory to cause the express delivery order service management device to perform the steps of any of the express delivery order service management methods described above.
A fourth aspect of the present invention provides a computer-readable storage medium having stored thereon instructions that, when executed by a processor, implement the steps of the express delivery order service management method of any of the above.
According to the technical scheme, the to-be-collected and scattered data of each website are integrated, the early warning time is preset for each to-be-collected and scattered list, so that an express can timely collect and generate collected and scattered list data for a plurality of to-be-collected and scattered lists within the early warning time range, service quality assessment data are generated according to scattered user assessment and collected and scattered list data, problems of the express are processed, service quality optimization data are obtained, the service quality assessment data and the service quality optimization data are integrated into push information to be sent to corresponding express operators, the express can know the problems existing in the process of collecting and scattered user express according to the push information and correct in time, the enthusiasm of the express for actively improving individual scattered list collection service quality is greatly improved, and the service quality of scattered list collection is enhanced.
Drawings
FIG. 1 is a first flowchart of a method for managing a retention element according to an embodiment of the present invention;
FIG. 2 is a second flow chart of a method for retentate management according to an embodiment of the present invention;
FIG. 3 is a third flow chart of a method for retentate management according to an embodiment of the present invention;
FIG. 4 is a fourth flowchart of a method for retentate management according to an embodiment of the present invention;
FIG. 5 is a fifth flowchart of a method for retentate management according to an embodiment of the present invention;
FIG. 6 is a sixth flowchart of a method for retentate management according to an embodiment of the present invention;
FIG. 7 is a seventh flowchart of a method for retentate management according to an embodiment of the present invention;
fig. 8 is a schematic structural view of a retention element management device according to an embodiment of the present invention;
fig. 9 is a schematic view of another configuration of a retention element management device according to an embodiment of the present invention;
fig. 10 is a schematic structural view of a retentate management apparatus according to an embodiment of the present invention.
Detailed Description
The invention provides an express delivery receipt service management method, device, equipment and storage medium, which integrate to-be-received and scattered data of each website, respectively preset early warning time for each to-be-received and scattered receipt, so that an express delivery person can timely receive a plurality of to-be-received and scattered receipt within the early warning time range to generate received and scattered receipt data, generate service quality assessment data according to scattered user assessment and received and scattered receipt data, process problems existing in the express delivery person by the aid of the method, obtain service quality optimization data, integrate the service quality assessment data and the service quality optimization data into push information and send the push information to a corresponding express delivery person, enable the express delivery person to know problems existing in the process of receiving and scattered receipt express items according to the push information, greatly improve the enthusiasm of the individual scattered receipt service quality of the express delivery person, and enhance the service quality of scattered receipt.
The terms "first," "second," "third," "fourth" and the like in the description and in the claims and in the above drawings, if any, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments described herein may be implemented in other sequences than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed or inherent to such process, method, article, or apparatus.
For easy understanding, the following describes a specific flow of an embodiment of the present invention, referring to fig. 1, and an embodiment of a method for managing an express delivery bill service in the embodiment of the present invention includes:
101. acquiring to-be-collected scattered list data of each website, and preprocessing the to-be-collected scattered list data to obtain scattered list early warning time data;
In this embodiment, the pre-warning time is preset for each to-be-collected and scattered data of each website respectively, so that each to-be-collected and scattered data has a time range, that is, the to-be-collected and scattered data and the one-to-one corresponding to the to-be-collected and scattered data form scattered pre-warning time data, so that an express delivery person can reasonably arrange own time in the pre-warning time range, collect and collect a plurality of to-be-collected and scattered data timely in the pre-warning time range, and the collecting and collecting speed of the scattered data is improved.
As an example, when the courier receives a plurality of to-be-collected and scattered orders in the vicinity thereof in the collecting and dispatching system, each to-be-collected and scattered order can display the collecting and scattered time range of the scattered orders in the collecting and dispatching system, and each courier can select a proper to-be-collected and scattered order according to own time arrangement and the collecting and scattered time range, so that the condition of overtime collecting and scattered orders is avoided, and the collecting and scattered service quality of the scattered orders is improved; the solicitation system can be an APP, an applet and the like in the mobile terminal.
When a certain courier selects a certain to-be-collected and scattered bill, but the to-be-collected and scattered bill cannot be collected in a time range due to an emergency (such as traffic accident, physical disease and the like), the reason can be fed back in a timely collecting and dispatching system, so that the collecting and dispatching system can timely inform the scattered bill of the reason and arrange other couriers to collect and collect the bill.
102. Acquiring a query instruction, and acquiring collected scattered bill data according to the query instruction and scattered bill early warning time data;
in the embodiment, the query instruction of the courier is obtained, and the order sending task of the loose order is provided for the courier, so that the courier receives the express according to the order sending task and the early warning time, the time of receiving the loose order of the courier is ensured, and the order taking completion rate of the loose order is improved.
For example, in the actual application process, an administrator of the website can provide express mail information according to the modes of a scattered user incoming call or system ordering and the like, and the administrator can initially confirm whether the express mail can be received and sent, and for the express mail which can be received and sent, the administrator can be informed to go to the gate to fetch the express mail, namely, the administrator can send the order to the express men near the website according to the ordering condition of the scattered user; after logging in the personal account number in the collecting and dispatching system, the courier can inquire about the dispatching task of the courier, and the courier can connect with scattered households in the time range of each scattered bill according to the dispatching task and collect the courier.
103. Acquiring scattered user evaluation data, and generating service quality evaluation data according to the scattered user evaluation data and the collected scattered data;
in this embodiment, after the loose bill express items are collected, the loose households can evaluate according to actual conditions, service attitudes of the express operators can be known through the loose household evaluation, whether the express operators are electrically connected with the loose households in a time range or not can be known through the collected collection bill data, the express items are collected on time, and comprehensive evaluation is performed on each collection condition of the express operators through evaluation and corresponding collection bill data, so that overall service quality of the express operators can be further known.
It should be noted that, for the evaluation of scattered households, reasonable audit judgment needs to be performed manually, so that some malicious evaluations are avoided, and misunderstanding is caused to comprehensive evaluation of couriers, so that fairness and accuracy of evaluation data are ensured.
104. Optimizing the scattered single cable service quality according to the service quality evaluation data to obtain service quality optimization data;
in this embodiment, after knowing the service quality of each courier through the service quality evaluation data, the method is convenient for processing the problem existing in each courier, and gives the courier a corresponding problem solution; for example, when an express delivery person gets a piece from an upper door, a bulk home does not provide an express delivery person with the express delivery person in a reserved time and enables the express delivery person to wait for the bulk home to come back, but in order to improve the piece collecting efficiency, the express delivery person goes to other places for collecting the piece without informing the bulk home, and finds that the express delivery person does not wait in situ after coming back, and the bulk home waits for half an hour, and then returns to collect the piece, so that the bulk home gives the express delivery person bad evaluation, and the bulk home is recommended to communicate with the bulk home in advance and change the time under the condition that the bulk home does not provide the express delivery person on time later according to the service quality problem of the express delivery person and the express delivery person collecting process.
105. And generating push information according to the service quality evaluation data and the service quality optimization data.
In this embodiment, the push information is sent to the corresponding courier, so that the courier can know the problem existing in the process of collecting and collecting the scattered user express according to the service quality evaluation data, and know how to correct the problem according to the service quality optimization data, so that the courier actively promotes the individual scattered bill collecting service quality, and further enhances the scattered bill collecting service quality.
In the embodiment of the invention, the data of the to-be-collected and scattered data of each website are integrated, and the pre-warning time is respectively preset for each to-be-collected and scattered list, so that an express can timely collect and generate the collected and scattered list data for a plurality of to-be-collected and scattered lists within the pre-warning time range, service quality evaluation data are generated according to scattered user evaluation and the collected and scattered list data, problems existing in the express are processed, the service quality optimization data are obtained, the service quality evaluation data and the service quality optimization data are integrated into push information to be sent to corresponding express operators, the express can know the problems existing in the process of collecting and scattered user express according to the push information and timely correct the problems, the enthusiasm of the express for actively improving individual scattered list collection service quality is greatly improved, and the service quality of scattered list collection is enhanced.
Referring to fig. 2, a second embodiment of the method for managing express delivery list service according to the embodiment of the present invention includes:
201. the data of the to-be-collected and scattered data comprise the to-be-collected quantity, the order scattered user information, the order address information and the order time information; generating to-be-joined time information according to the order scattered user information and the order time information, and performing overtime budget processing on the to-be-joined time information to obtain to-be-joined overtime early warning data;
in this embodiment, the order-placing and bulk-home information includes contact phone, name, etc., the order-placing time of bulk-home, contact phone and name form electricity-coupling time information is pushed to the courier, and the courier is enabled to contact the bulk-home within a specified time, and the bulk-home door-up and picking time is notified in advance, so that the bulk-home is prepared.
202. Generating time information of the to-be-fetched piece according to the to-be-fetched quantity, the order address information and the order time information, and performing timeout budget processing on the time information of the to-be-fetched piece to obtain timeout early warning data of the to-be-fetched piece;
in this embodiment, since there may be multiple packages to be collected by one individual, operations such as checking and weighing the packages are required when collecting the packages, so that the collection time of the loose packages is more accurate according to the time range of the packages to be collected, the comprehensive budget of the package to be collected, the package address information and the package time information.
203. Generating scattered bill early warning time data according to the to-be-joined overtime early warning data and the to-be-fetched overtime early warning data;
in this embodiment, the waiting timeout early warning data and the waiting timeout early warning data are integrated, that is, the budget time of the waiting and the collection budget time of the waiting are added to obtain the time required for collecting a loose single express item budget, so that the courier knows the time schedule of collecting each loose single express item clearly, and processes each loose single express item on time according to the time schedule.
Referring to fig. 3, a third embodiment of the method for managing an express delivery bill service according to the embodiment of the present invention includes:
301. judging whether abnormal conditions exist in scattered bill early warning time data, wherein the abnormal conditions comprise temporary modification of bill placing address information, temporary cancellation of bill placing, repeated bill placing and contraband package;
302. if the judgment result is yes, marking the scattered bill early-warning time data as abnormal data;
303. if the judgment result is negative, generating the collected scattered list data according to the inquiry instruction and the scattered list early warning time data;
in the embodiment, when the scattered bill early-warning time data is marked as abnormal data, the abnormal data is fed back to the courier in time, so that the courier can process the abnormal data in time, and the situation that the courier cannot collect the express bill after arriving at the bill-placing place is avoided, and time is wasted; for example, when the courier temporarily cancels the order in the process of going to the order address, the order can be marked as abnormal data and pushed to the courier in time, so that the courier pauses to collect the order and goes to the next collecting place, and the air leakage of the courier is avoided.
Referring to fig. 4, a fourth embodiment of the express delivery list service management method in the embodiment of the present invention includes:
401. extracting scattered household evaluation data, wherein the scattered household evaluation data comprises evaluation time, evaluation information and evaluation grade;
402. the type of the evaluation level comprises a bad evaluation, a medium evaluation and a good evaluation; judging the type of the evaluation level, and generating an evaluation level data report according to the evaluation time and the evaluation information corresponding to the evaluation level;
403. generating service quality evaluation data according to the evaluation grade data report and the collected scattered data;
in this embodiment, the evaluation grade data report is used to conveniently screen the scattered user evaluations with different evaluation grades to sort the scattered user evaluation data, and the scattered user evaluations with the poor evaluation and the well evaluation can be sequentially sorted, so that the scattered user evaluations with the poor evaluation and the collected scattered data are integrated and processed preferentially, and the reason that the related couriers collect the reason of low service quality is acquired more rapidly, so that the scattered user unsatisfactory for the upper door collecting service can get faster and more timely reason feedback.
Referring to fig. 5, the service quality evaluation data includes a bulk customer order pickup completion rate, a reservation order pickup completion rate, an order refreshing rate and an order timely response rate, and a fifth embodiment of the express delivery bulk bill service management method in the embodiment of the present invention includes:
501. Comparing the order picking completion rate, the reservation list picking completion rate, the order refreshing rate, the order timely response rate and the preset value of the bulk account; the preset values comprise a scattered user order taking completion preset rate, a reservation list taking completion preset rate, an order refreshing preset rate and an order timely response preset rate;
502. if the order picking completion rate of the bulk user is greater than or equal to the order picking completion preset rate of the bulk user and the reservation single picking completion rate is greater than or equal to the reservation single picking completion preset rate and the order refreshing rate is greater than or equal to the order refreshing preset rate and the order timely response rate is greater than or equal to the order timely response preset rate, marking the service quality evaluation data as qualified in service quality;
503. if the completion rate of the bulk user order taking is smaller than the preset rate of the bulk user order taking or the completion rate of the reserved single taking is smaller than the preset rate of the reserved single taking or the order refreshing rate is smaller than the order refreshing preset rate or the order timely response rate is smaller than the order timely response preset rate, marking the service quality evaluation data as unqualified service quality, and generating service quality to-be-optimized data;
504. acquiring service feedback information, and optimizing the quality of service of the scattered bill according to the service feedback information and the data to be optimized of the quality of service to generate service quality optimized data, wherein the service feedback information is a reason explanation of low service quality of the scattered bill, which is fed back by an express delivery person, of the scattered bill;
In the embodiment, multidimensional comparison and analysis are carried out on the scattered order collecting service quality of the courier through the scattered order collecting completion rate, the reserved order collecting completion rate, the order refreshing rate and the order timely response rate so as to obtain more accurate service quality data; it should be noted that, the completion rate of the order pickup of the bulk households, the completion rate of the reservation of the order pickup, the order refreshing rate and the order timely response rate are comprehensively calculated by the distributing system.
Referring to fig. 6, a sixth embodiment of the express delivery list service management method in the embodiment of the present invention includes:
601. acquiring service quality evaluation data and service quality optimization data for integration processing so as to generate service quality integration data;
602. acquiring information data of an express delivery person, wherein the information data of the express delivery person comprises an express delivery person number and a work account number;
603. matching the courier information data and the service quality integration data to generate push information;
in this embodiment, the service quality evaluation data is a service quality evaluation report of each courier, the service quality optimization data is a service quality optimization report formulated for the service quality evaluation report of each courier, the service quality evaluation report and the service quality optimization report are combined to form a service quality integration report, and the service quality integration report is sent to the working account of the courier through the work number of the courier, so that the courier can know the problems existing in the process of collecting and distributing the single courier in detail and correct the problems in time, and the same problems are avoided from happening again, thereby continuously improving the service level and the professional degree of the courier.
Referring to fig. 7, a seventh embodiment of the express delivery list service management method in the embodiment of the present invention includes:
701. scoring processing is carried out according to the push information and the courier information data so as to obtain scoring information;
702. ranking the scoring information in descending order to obtain a ranking data table;
703. classifying the ranking data table according to the preset score to generate a rewarding list and a punishment list;
in the embodiment of the invention, the service quality of the courier is ranked, and the rewarding and punishing system is implemented, so that the courier can more positively improve the personal service quality; for easy understanding, for example, the first 30 couriers and the last 20 couriers in the ranking data table may be classified, the first 30 couriers are listed in the rewarding list and rewarded with points, the last 20 couriers are listed in the punishment list and deduct points, wherein the couriers may be rated by the point assessment system, and payouts of the couriers are adjusted according to reasonable ratings. It should be noted that, the data of the to-be-collected and dispersed list of each website can be obtained according to month or quarter, so that the finally obtained ranking data table is updated according to month or quarter, and the rewarding list and the punishment list are updated and adjusted.
The method for managing the express delivery bill service in the embodiment of the present invention is described above, and the device for managing the express delivery bill service in the embodiment of the present invention is described below, referring to fig. 8, where an embodiment of the device for managing the express delivery bill service in the embodiment of the present invention includes:
the first acquisition module 801 is configured to acquire to-be-collected scattered list data of each website, and perform preprocessing on the to-be-collected scattered list data to obtain scattered list early warning time data;
the second obtaining module 802 is configured to obtain a query instruction, and obtain collected scattered bill data according to the query instruction and scattered bill early-warning time data;
a third obtaining module 803, configured to obtain scattered user evaluation data, and generate service quality evaluation data according to the scattered user evaluation data and the collected scattered data;
the optimization processing module 804 is configured to perform optimization processing on the scattered service quality according to the service quality evaluation data to obtain service quality optimization data;
the data integration module 805 is configured to generate push information according to the qos evaluation data and the qos optimization data.
Referring to fig. 9, another embodiment of the express delivery bill service management device in the embodiment of the invention includes:
the first acquisition module 801 is configured to acquire to-be-collected scattered list data of each website, and perform preprocessing on the to-be-collected scattered list data to obtain scattered list early warning time data;
The second obtaining module 802 is configured to obtain a query instruction, and obtain collected scattered bill data according to the query instruction and scattered bill early-warning time data;
a third obtaining module 803, configured to obtain scattered user evaluation data, and generate service quality evaluation data according to the scattered user evaluation data and the collected scattered data;
the optimization processing module 804 is configured to perform optimization processing on the scattered service quality according to the service quality evaluation data to obtain service quality optimization data;
a data integration module 805, configured to generate push information according to the qos evaluation data and the qos optimization data;
in this embodiment, the first obtaining module 801 includes: the first timeout budget processing unit 8011 is configured to generate to-be-joined time information according to the order release information and the order time information, and perform timeout budget processing on the to-be-joined time information to obtain to-be-joined timeout early-warning data; the second timeout budget processing unit 8012 is configured to generate time information of the to-be-fetched according to the to-be-fetched amount, the order address information and the order time information, and perform timeout budget processing on the time information of the to-be-fetched to obtain timeout early warning data of the to-be-fetched; the first generation unit 8013 is configured to generate scattered bill early-warning time data according to the to-be-joined timeout early-warning data and the to-be-fetched timeout early-warning data.
In this embodiment, the second obtaining module 802 includes: the first judging unit 8021 is used for judging whether the scattered bill early-warning time data has abnormal conditions, wherein the abnormal conditions comprise temporarily modifying the bill-placing address information, temporarily canceling the bill-placing, repeatedly placing the bill and packaging the contraband; the first marking unit 8022 is configured to mark the scattered bill early-warning time data as abnormal data if the judgment result is yes; and the second generating unit 8023 is configured to generate collected receipt and receipt data according to the query instruction and the receipt pre-warning time data if the determination result is negative.
In this embodiment, the third obtaining module 803 includes: an extraction unit 8031 for extracting scattered household evaluation data including evaluation time, evaluation information, and evaluation grade; a second judging unit 8032, configured to perform a judging process on the type of the evaluation level, and generate an evaluation level data report according to the corresponding evaluation time and evaluation information, where the type of the evaluation level includes a bad evaluation, a medium evaluation, and a good evaluation; and a third generating unit 8033 for generating service quality evaluation data according to the evaluation level data report and the collected scattered data.
In this embodiment, the optimization processing module 804 includes: the comparison unit 8041 is configured to compare the bulk user order pickup completion rate, the reservation order pickup completion rate, the order refreshing rate, and the order timely response rate with preset values, where the preset values include the bulk user order pickup completion preset rate, the reservation order pickup completion preset rate, the order refreshing preset rate, and the order timely response preset rate; the second marking unit 8042 is configured to mark the service quality evaluation data as qualified in service quality if the bulk user order pickup completion rate is greater than or equal to the bulk user order pickup completion preset rate and the reservation single pickup completion rate is greater than or equal to the reservation single pickup completion preset rate and the order refreshing rate is greater than or equal to the order refreshing preset rate and the order timely response rate is greater than or equal to the order timely response preset rate; the third marking unit 8043 is configured to mark the service quality evaluation data as a service quality disqualification and generate service quality to be optimized data if the bulk user order pickup completion rate is less than the bulk user order pickup completion preset rate or the reservation single pickup completion rate is less than the reservation single pickup completion preset rate or the order refreshing rate is less than the order refreshing preset rate or the order timely response rate is less than the order timely response preset rate; the data optimization processing unit 8044 is configured to obtain service feedback information, and perform optimization processing on the received service quality of the package according to the service feedback information and the data to be optimized of service quality, so as to generate service quality optimization data, where the service feedback information is a reason description that the service quality of the package is low, and the reason description is fed back by an courier.
In this embodiment, the data integration module 805 includes: an integration processing unit 8051, configured to acquire qos evaluation data and qos optimization data, and perform integration processing to generate qos integration data; the acquiring unit 8052 is configured to acquire information data of an courier, where the information data of the courier includes a work number and a work account number of the courier; the matching unit 8053 is configured to perform matching processing on the courier information data and the service quality integration data, so as to generate push information.
The express delivery bill service management device in the embodiment of the present invention is described in detail from the point of view of the modularized functional entity in fig. 8 and fig. 9, and the express delivery bill service management device in the embodiment of the present invention is described in detail from the point of view of hardware processing.
Fig. 10 is a schematic structural diagram of an express delivery bill service management apparatus according to an embodiment of the present invention, where the express delivery bill service management apparatus 900 may have relatively large differences due to different configurations or performances, and may include one or more processors (central processing units, CPU) 910 (e.g., one or more processors) and a memory 920, and one or more storage media 930 (e.g., one or more mass storage devices) storing application programs 933 or data 932. Wherein the memory 920 and storage medium 930 may be transitory or persistent storage. The program stored in the storage medium 930 may include one or more modules (not shown), each of which may include a series of instruction operations to the express delivery order service management apparatus 900. Still further, the processor 910 may be configured to communicate with the storage medium 930, and execute a series of instruction operations in the storage medium 930 on the express delivery bill service management apparatus 900, so as to implement the steps of the express delivery bill service management method provided in the foregoing method embodiments.
The express delivery order service management apparatus 900 may also include one or more power supplies 940, one or more wired or wireless network interfaces 950, one or more input/output interfaces 960, and/or one or more operating systems 931, such as Windows Server, mac OS X, unix, linux, freeBSD, etc. It will be appreciated by those skilled in the art that the configuration of the express delivery order service management apparatus shown in fig. 10 does not constitute a limitation of the express delivery order service management apparatus, and may include more or less components than those illustrated, or may combine certain components, or may be a different arrangement of components.
The present invention also provides a computer readable storage medium, which may be a non-volatile computer readable storage medium, and may also be a volatile computer readable storage medium, where instructions are stored in the computer readable storage medium, when the instructions are run on a computer, cause the computer to perform the steps of the express delivery order service management method.
It will be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working process of the system or apparatus and unit described above may refer to the corresponding process in the foregoing method embodiment, which is not repeated herein.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a read-only memory (ROM), a random access memory (random access memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
Finally, it should be noted that: the foregoing is merely a preferred example of the present invention, and the present invention is not limited thereto, but it is to be understood that modifications and equivalents of some of the technical features described in the foregoing embodiments may be made by those skilled in the art, although the present invention has been described in detail with reference to the foregoing embodiments. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims (10)

1. The express delivery scattered list service management method is characterized by comprising the following steps of:
acquiring to-be-collected scattered list data of each website, and preprocessing the to-be-collected scattered list data to obtain scattered list early warning time data;
acquiring a query instruction, and acquiring collected scattered bill data according to the query instruction and scattered bill early warning time data;
acquiring scattered user evaluation data, and generating service quality evaluation data according to the scattered user evaluation data and the collected scattered data;
optimizing the scattered single cable service quality according to the service quality evaluation data to obtain service quality optimization data;
and generating push information according to the service quality evaluation data and the service quality optimization data.
2. The method for managing the express delivery receipt service according to claim 1, wherein the steps of obtaining the receipt data to be collected for each website, and preprocessing the receipt data to be collected to obtain the receipt early warning time data include:
the data of the to-be-collected and scattered data comprise the to-be-collected quantity, the order scattered user information, the order address information and the order time information; generating to-be-joined time information according to the order scattered user information and the order time information, and performing overtime budget processing on the to-be-joined time information to obtain to-be-joined overtime early warning data;
Generating time information of the to-be-fetched piece according to the to-be-fetched quantity, the order address information and the order time information, and performing timeout budget processing on the time information of the to-be-fetched piece to obtain timeout early warning data of the to-be-fetched piece;
and generating scattered bill early-warning time data according to the to-be-joined overtime early-warning data and the to-be-fetched overtime early-warning data.
3. The method for managing the express delivery receipt service according to claim 1, wherein the obtaining the query command and obtaining the collected receipt data according to the query command and the receipt early-warning time data comprises:
judging whether abnormal conditions exist in scattered bill early warning time data, wherein the abnormal conditions comprise temporary modification of bill placing address information, temporary cancellation of bill placing, repeated bill placing and contraband package;
if the judgment result is yes, marking the scattered bill early-warning time data as abnormal data;
if the judgment result is negative, the collected scattered list data is generated according to the inquiry instruction and the scattered list early warning time data.
4. The method for managing the express delivery receipt service according to claim 1, wherein the steps of obtaining the scattered user evaluation data and generating the service quality evaluation data according to the scattered user evaluation data and the collected scattered data include:
Extracting scattered household evaluation data, wherein the scattered household evaluation data comprises evaluation time, evaluation information and evaluation grade;
the type of the evaluation level comprises a bad evaluation, a medium evaluation and a good evaluation; judging the type of the evaluation level, and generating an evaluation level data report according to the evaluation time and the evaluation information corresponding to the evaluation level;
and generating service quality evaluation data according to the evaluation grade data report and the collected scattered data.
5. The method for managing the express delivery receipt service according to claim 1, wherein the optimizing the receipt service quality according to the service quality evaluation data to obtain service quality optimization data includes:
the service quality evaluation data comprise a bulk user order pickup completion rate, a reservation order pickup completion rate, an order refreshing rate and an order timely response rate;
comparing the order picking completion rate, the reservation list picking completion rate, the order refreshing rate, the order timely response rate and the preset value of the bulk account; the preset values comprise a scattered user order taking completion preset rate, a reservation list taking completion preset rate, an order refreshing preset rate and an order timely response preset rate;
if the order picking completion rate of the bulk user is greater than or equal to the order picking completion preset rate of the bulk user and the reservation single picking completion rate is greater than or equal to the reservation single picking completion preset rate and the order refreshing rate is greater than or equal to the order refreshing preset rate and the order timely response rate is greater than or equal to the order timely response preset rate, marking the service quality evaluation data as qualified in service quality;
If the completion rate of the bulk user order taking is smaller than the preset rate of the bulk user order taking or the completion rate of the reserved single taking is smaller than the preset rate of the reserved single taking or the order refreshing rate is smaller than the order refreshing preset rate or the order timely response rate is smaller than the order timely response preset rate, marking the service quality evaluation data as unqualified service quality, and generating service quality to-be-optimized data;
and obtaining service feedback information, and carrying out optimization processing on the scattered receipt service quality according to the service feedback information and the service quality to-be-optimized data to generate service quality optimization data, wherein the service feedback information is a reason explanation which is fed back by an express delivery person and causes low receipt service quality of the scattered receipt.
6. The method for managing the express delivery order service according to claim 1, wherein the generating push information according to the service quality evaluation data and the service quality optimization data includes:
acquiring service quality evaluation data and service quality optimization data for integration processing so as to generate service quality integration data;
acquiring information data of an express delivery person, wherein the information data of the express delivery person comprises an express delivery person number and a work account number;
and carrying out matching processing on the courier information data and the service quality integration data to generate push information.
7. The method for managing the express delivery order service according to claim 6, wherein after generating push information according to the qos evaluation data and the qos optimization data, the method comprises:
scoring processing is carried out according to the push information and the courier information data so as to obtain scoring information;
ranking the scoring information in descending order to obtain a ranking data table;
and classifying the ranking data table according to the preset scores to generate a rewarding list and a punishment list.
8. An express delivery list service management device, which is characterized by comprising:
the first acquisition module is used for acquiring to-be-collected scattered list data of each website, and preprocessing the to-be-collected scattered list data to obtain scattered list early warning time data;
the second acquisition module is used for acquiring the query instruction and acquiring the collected scattered bill data according to the query instruction and the scattered bill early warning time data;
the third acquisition module is used for acquiring scattered user evaluation data and generating service quality evaluation data according to the scattered user evaluation data and the collected scattered user data;
the optimization processing module is used for carrying out optimization processing on the scattered service quality according to the service quality evaluation data to obtain service quality optimization data;
And the data integration module is used for generating push information according to the service quality evaluation data and the service quality optimization data.
9. The utility model provides a single service management equipment of express delivery, its characterized in that, single service management equipment of express delivery includes: a memory and at least one processor, the memory having instructions stored therein;
at least one of the processors invokes the instructions in the memory to cause the express delivery order service management apparatus to perform the steps of the express delivery order service management method of any of claims 1-7.
10. A computer readable storage medium having instructions stored thereon, which when executed by a processor, implement the steps of the express delivery order service management method of any of claims 1-7.
CN202310204454.XA 2023-03-03 2023-03-03 Express delivery scattered list service management method, device, equipment and storage medium Pending CN116228019A (en)

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Application Number Priority Date Filing Date Title
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