CN116188234A - Intelligent waiting hall system - Google Patents
Intelligent waiting hall system Download PDFInfo
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- CN116188234A CN116188234A CN202310486905.3A CN202310486905A CN116188234A CN 116188234 A CN116188234 A CN 116188234A CN 202310486905 A CN202310486905 A CN 202310486905A CN 116188234 A CN116188234 A CN 116188234A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
Abstract
The invention discloses an intelligent waiting room system, which comprises at least one intelligent waiting room and a facility equipment monitoring system, wherein the facility equipment monitoring system is used for monitoring equipment facilities of the intelligent waiting room, the intelligent waiting room carries out data interaction with a networking ticket selling system of a cloud platform and the facility equipment monitoring system through a terminal ticket selling and checking system arranged on an electronic stop board, a novel passenger mode which is set for decentralized arrangement of a passenger station and cloud end setting of a station platform is provided, a waiting place with small occupied area, low cost and high flexibility is provided, the terminal ticket selling and checking system provides passenger transportation services such as passenger transportation information inquiry, ticket purchasing, ticket checking, vehicle service and the like for passengers, meanwhile, a passenger transportation enterprise distributes corresponding passenger transportation tasks for passenger transportation vehicles according to passenger ticket purchasing and ticket checking actions, the time and economic cost of passenger transportation are greatly reduced, and on the other hand, and service services such as customized transportation, network ticket, package, renting and driving and the like are also provided.
Description
Technical Field
The invention relates to the technical field of passenger transport, in particular to an intelligent waiting hall system.
Background
In the traditional road passenger transport scene, a passenger transport station serves as a passenger collecting and distributing center to collect the travel demands of passengers, and meanwhile, provides services such as scheduling, ticketing, checking, parking and the like for a transport enterprise, and provides services such as ticket purchasing, checking, waiting and the like for the passengers;
the terminal waiting hall as a traffic hub has the following problems:
(1) Wide occupation area and large investment: the traditional stations are generally built in densely populated areas according to traffic junction shapes, and occupy large high-value lands, and the construction scale of the stations is large, so that the investment amount is extremely large;
(2) The conventional station for the class line passenger transport is mainly used for passengers taking the class line passenger transport, and the passengers need to go to other places or other channels when taking customized passenger transport, buses or taking, packing, renting and calling for driving services;
(3) The unit income is low: the road passenger industry where the traditional station is located is used as a civil public service, the profit margin is generally low, and the input-output ratio of the station unit area is extremely low;
(4) Transfer cost is high: whether in several cities, the traditional stations in one city almost have only single digits; fewer points determine that the time cost and economic cost of a user to travel to a traditional station are very high;
(5) Poor service: because the investment return rate of the traditional station is low, the station is bad in the aspects of hardware facility maintenance, personnel quality, service awareness and the like, and bad user experience is brought to users, so that passengers are lost.
The foregoing is provided merely for the purpose of facilitating understanding of the technical solutions of the present invention and is not intended to represent an admission that the foregoing is prior art.
Disclosure of Invention
The invention mainly aims to provide an intelligent waiting hall system, which aims to solve the technical problems of wide occupied area, large investment, low unit income, high transfer cost and poor passenger service experience of a station waiting hall serving as a transportation hub in the current road passenger traffic scene.
To achieve the above object, the present invention provides an intelligent waiting hall system, comprising:
the intelligent waiting hall is arranged at an on-board point and/or an off-board point in the passenger transport route, and is provided with an electronic stop board and asset monitoring equipment; the electronic stop board is provided with a terminal ticketing and checking system, and the terminal ticketing and checking system is connected with the networking ticketing system and is used for inquiring passenger transport information in the networking ticketing system when receiving an inquiry instruction; when receiving the ticket buying instruction, buying a ticket in the networking ticket selling system; the ticket checking device is used for checking tickets presented by passengers;
the facility equipment monitoring system is arranged on the cloud platform and connected with at least one asset monitoring device arranged in the intelligent waiting hall and used for carrying out asset monitoring on facility equipment in the intelligent waiting hall.
Optionally, the terminal ticketing and ticket checking system includes:
the inquiry module is used for acquiring an inquiry instruction input by a passenger on the electronic stop board and matching passenger transport information corresponding to the inquiry instruction;
the ticket purchasing module is used for acquiring ticket purchasing instructions input by passengers on the electronic stop boards and establishing association relations between corresponding ticket information and passenger identity information in the networking ticket selling system;
and the ticket checking module is used for generating ticket checking information when identifying that the passenger presents the ticket.
Optionally, the passenger information includes one or more of route information, shift information, vehicle information, or driver information.
Optionally, the networked ticketing system is connected with the station SaaS cloud platform and at least one station system, and the networked ticketing system includes:
the ticket information acquisition module acquires ticket information output by the station SaaS cloud platform and at least one station system;
the ticket checking information sending module is used for obtaining ticket checking information generated by the terminal ticket selling and checking system and sending the ticket checking information to a corresponding station SaaS cloud platform or station system, and the station SaaS cloud platform or station system generates a departure task according to the ticket checking information so that a passenger transport vehicle can go to at least one waiting hall to complete passenger transport according to the departure task.
Optionally, the electronic stop board further comprises a stop-arrival notification system, the networking ticket selling system acquires vehicle operation information of the station SaaS cloud platform and at least one station system, and the stop-arrival notification system receives the vehicle operation information sent by the networking ticket selling system and performs visual display by utilizing the electronic stop board; wherein the vehicle operation information includes current location and arrival information of a shift-carrying vehicle/driver.
Optionally, the terminal ticketing and ticket checking system is further connected with a vehicle service system, the terminal ticketing and ticket checking system further comprises a vehicle using module, and the vehicle using module obtains a vehicle using request input by a passenger on the electronic stop board and sends the vehicle using request to the vehicle using service system, so that the vehicle service system matches corresponding vehicle using services according to the vehicle using request.
Optionally, the electronic station board is further provided with a customized passenger ticket sale and checking system, and the customized passenger ticket sale and checking system is connected with the customized passenger ticket service system and is used for inquiring customized passenger information in the customized passenger ticket service system when receiving an inquiry instruction; when receiving the customized passenger transport instruction, purchasing a ticket in the customized passenger transport ticket service system; and for checking tickets presented by passengers.
Optionally, the electronic stop board is further provided with one or more of a network taxi calling system connected with the network taxi calling platform, a taxi calling system connected with the taxi platform, a pilot driving calling system connected with the pilot driving platform, a package taxi ordering system connected with the package taxi system and a taxi ordering system connected with the taxi renting system.
Optionally, the wisdom waiting hall still is equipped with waiting hall equipment, waiting hall equipment includes LED/LCD multimedia information large screen, advertising light boxes, ceiling and seat.
Optionally, the asset monitoring device includes a voice broadcasting device and a monitoring device, where the voice broadcasting device and the monitoring device are used to monitor and dispose a waiting hall device and an electronic stop board set in each intelligent waiting hall.
Optionally, the cloud platform is further provided with an advertisement delivery management system, and the advertisement delivery management system is connected with the electronic stop board and the LED/LCD multimedia information large screen of the intelligent waiting hall and is used for delivering advertisements to the intelligent waiting hall.
Optionally, the electronic stop board is provided with a communication assembly, the cloud platform is further provided with an online customer service system, the online customer service system is connected with the electronic stop board and at least one customer service communication device, and the electronic stop board performs communication interaction with the customer service communication device connected with the online customer service system through the communication assembly; the communication assembly comprises a voice broadcasting device, a video acquisition device and a microphone.
The intelligent waiting room system comprises at least one intelligent waiting room and a facility equipment monitoring system, wherein the facility equipment monitoring system is used for monitoring equipment facilities of the intelligent waiting room, the intelligent waiting room carries out data interaction with a networking ticketing system of a cloud platform and the facility equipment monitoring system through a terminal ticketing and checking system arranged on an electronic stop board, a novel passenger mode which is arranged for decentralized arrangement of the passenger stations and cloud arrangement of the station service platform is provided, a waiting place with small occupied area, low cost and high flexibility is provided, the terminal ticketing and checking system provides passenger transportation services such as passenger transportation information inquiry, ticket purchasing, ticket checking and vehicle service for passengers, and meanwhile, a passenger transportation enterprise distributes corresponding passenger transportation tasks for passenger transportation vehicles according to passenger ticket purchasing and ticket checking actions, so that the passenger transportation time and economic cost of the passenger transportation are greatly reduced, and on the other hand, customized services such as passenger transportation, network taxi, taxi packing, vehicle renting and service are provided.
Drawings
Fig. 1 is a schematic structural diagram of an embodiment of an intelligent waiting hall system according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of monitoring and management of facility equipment according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a terminal ticketing and ticket checking system according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of a customized ticketing system in accordance with an embodiment of the present invention;
FIG. 5 is a schematic diagram of a network taxi calling system and a representative taxi calling system according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of a package rental car order submission system, according to an embodiment of the invention;
FIG. 7 is a schematic diagram of an arrival notification system according to an embodiment of the present invention;
FIG. 8 is a schematic diagram of an advertisement delivery management system according to an embodiment of the present invention;
fig. 9 is a schematic diagram of an online customer service system according to an embodiment of the present invention.
The achievement of the objects, functional features and advantages of the present invention will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the invention.
In the traditional road passenger transport scene, a passenger transport station serves as a passenger collecting and distributing center to collect the travel demands of passengers, and meanwhile, provides services such as scheduling, ticketing, checking, parking and the like for a transport enterprise, and provides services such as ticket purchasing, checking, waiting and the like for the passengers;
the terminal waiting hall as a traffic hub has the following problems:
(1) Wide occupation area and large investment: the traditional stations are generally built in densely populated areas according to traffic junction shapes, and occupy large high-value lands, and the construction scale of the stations is large, so that the investment amount is extremely large;
(2) The conventional station for the class line passenger transport is mainly used for passengers taking the class line passenger transport, and the passengers need to go to other places or other channels when taking customized passenger transport, buses or taking, packing, renting and calling for driving services;
(3) The unit income is low: the road passenger industry where the traditional station is located is used as a civil public service, the profit margin is generally low, and the input-output ratio of the station unit area is extremely low;
(4) Transfer cost is high: whether in several cities, the traditional stations in one city almost have only single digits; fewer points determine that the time cost and economic cost of a user to travel to a traditional station are very high;
(5) Poor service: because the investment return rate of the traditional station is low, the station is bad in the aspects of hardware facility maintenance, personnel quality, service awareness and the like, and bad user experience is brought to users, so that passengers are lost.
To solve this problem, various embodiments of the intelligent waiting hall system of the present invention are presented. The intelligent waiting room system comprises at least one intelligent waiting room and a facility equipment monitoring system, wherein the facility equipment monitoring system is used for monitoring equipment facilities of the intelligent waiting room, the intelligent waiting room carries out data interaction with a networking ticketing system of a cloud platform and the facility equipment monitoring system through a terminal ticketing and checking system arranged on an electronic station board, a novel passenger mode which is arranged in a decentralized manner and a cloud manner of a station platform is provided for a passenger station, a waiting place which is small in occupied area and low in cost and high in flexibility is provided, the terminal ticketing and checking system provides passenger service such as passenger information inquiry, ticket purchasing, ticket checking and vehicle service for passengers, and meanwhile, a passenger transport enterprise distributes corresponding passenger transport tasks for passengers according to passenger ticket purchasing and ticket checking actions, so that the passenger transport vehicles can travel to at least one intelligent waiting room, the time and economic cost of passenger transport are greatly reduced, and better passenger transport service is provided for the passengers.
An embodiment of the present invention provides a smart waiting hall system, and referring to fig. 1, fig. 1 is a schematic structural diagram of an embodiment of the smart waiting hall system of the present invention.
In this embodiment, the intelligent waiting hall system includes at least one intelligent waiting hall and a facility equipment monitoring system.
Specifically, at least one intelligent waiting hall is arranged at an on-board point and/or an off-board point in a passenger transport route, and the intelligent waiting hall is provided with an electronic stop board and asset monitoring equipment; the electronic stop board is provided with a terminal ticketing and checking system, and the terminal ticketing and checking system is connected with the networking ticketing system and is used for inquiring passenger transport information in the networking ticketing system when receiving an inquiry instruction; when receiving the ticket buying instruction, buying a ticket in the networking ticket selling system; the ticket checking device is used for checking tickets presented by passengers; the facility equipment monitoring system is arranged on the cloud platform and connected with at least one asset monitoring device arranged in the intelligent waiting hall and used for carrying out asset monitoring on facility equipment in the intelligent waiting hall.
The intelligent waiting hall is also provided with waiting hall equipment, and the waiting hall equipment comprises an LED/LCD multimedia information large screen, an advertising lamp box, a ceiling and seats.
It is easy to understand that, as shown in fig. 2, the asset monitoring device includes a voice broadcasting device and a monitoring device for monitoring and disposing of a waiting hall device and an electronic stop board provided at each intelligent waiting hall.
In addition, the cloud platform can be further provided with an asset management system, and the intelligent waiting hall equipment and facilities can be put in and managed through the asset management system.
In this embodiment, the intelligent waiting hall has two forms: one is an electronic stop board attached to the original facilities, and the second is an intelligent waiting hall with integrated facilities.
The first form is that an original urban bus station or transportation junction place is selected, an electronic stop board device is additionally arranged on the original place, and an identity card reader, one or a plurality of cameras supporting portrait identification and face brushing payment precision, a touch display screen or an E-paper electronic paper display screen, a thermal printer or a carbon ribbon printer, a loudspeaker, a microphone or a microphone array and a wharf sweeping component are arranged in the electronic stop board device; the electronic stop board equipment is provided with a Android, windows version touch screen operating system, and is communicated with data interfaces such as a station Saas cloud platform, a networking ticket selling platform network car booking platform, a customized passenger transport platform, a public transportation system, a travel package car renting platform, a driving generation platform and the like through a 4G/5G/wired network.
The passengers can interact with the information interaction of the networking ticketing platform, the customized passenger transport platform and the public transportation system through the electronic stop boards, inquire the line information, the customized passenger transport information and the public transportation line information of the website in real time, initiate ticket buying, complete the identification of the passenger identification card through the identification card reader configured by the passenger identification card, realize real-name ticket buying, push short messages to the passengers after the ticket buying is successful, and the passengers can check the riding certificates with the electronic invoice information, the radical electronic ticket information or the local electronic ticket information through links in the short messages.
After the carrier vehicle driver of the shift purchased by the passenger reports the shift, the information of the corresponding shift driver and carrier vehicle can be inquired, and the running position of the vehicle and the arrival information report can be displayed. The equipment is arranged in a place to form a riding point capable of providing work line inquiry, real-name verification, ticket purchase, ticket verification and waiting information inquiry.
The passengers can also interact with the information of the network taxi-taking platform, the travel package taxi-taking platform and the driving-aid platform through the electronic stop boards, and the electronic stop boards themselves or the mobile phone clients and the small programs interact with the electronic stop boards to initiate network taxi-taking or taxi-taking, submit package taxi or taxi orders and call driving-aid services in real time. After the order is taken, a short message, an App Push or a small program notice is pushed to the passenger, the passenger can check the order information through links in the short message, the information including the order state, the price, the departure time, the information of vehicles and drivers, the ETA (estimated arrival time) of the vehicles, the current position and the like, and the electronic stop board or the electronic stop board can interact with a mobile phone client and the small program to pay, conduct customer complaint service and invoice invoicing, and the invoicing meets the standard of a tax bureau value-added tax invoice management system and meets the standard of a comprehensive digital electronic invoice.
The second intelligent waiting hall with integrated facilities is integrated with an LED/LCD multimedia information display large screen, video monitoring equipment, lamp box advertisements, ceilings, rest seats and the like besides electronic stop board equipment, so that a riding point for comprehensive services such as resting of passengers and advertisement release is formed together.
Further, the terminal ticketing and ticket checking system comprises a query module, a ticket purchasing module and a ticket checking module.
Specifically, the inquiry module acquires an inquiry instruction input by a passenger on the electronic stop board and matches passenger transport information corresponding to the inquiry instruction; the ticket purchasing module is used for acquiring ticket purchasing instructions input by passengers on the electronic stop boards and establishing association relations between corresponding ticket information and passenger identity information in the networking ticket selling system; and the ticket checking module is used for generating ticket checking information when identifying that the passenger presents the ticket.
It is readily understood that the passenger information includes one or more of route information, shift information, vehicle information, or driver information.
Further, the networking ticketing system is connected with the station SaaS cloud platform and at least one station system, and comprises a ticket information acquisition module and a ticket checking information sending module.
Specifically, the ticket information acquisition module acquires ticket information output by the station SaaS cloud platform and at least one station system; the ticket checking information sending module is used for obtaining ticket checking information generated by the terminal ticket selling and checking system and sending the ticket checking information to a corresponding station SaaS cloud platform or station system, and the station SaaS cloud platform or station system generates a departure task according to the ticket checking information so that a passenger transport vehicle can go to at least one waiting hall to complete passenger transport according to the departure task.
In this embodiment, as shown in fig. 3, the terminal ticketing and ticket checking system is installed in the electronic stop board device, and the electronic stop board is made to be a ticketing/ticket checking terminal of the networking ticketing system in the intelligent waiting hall by being directly connected with the networking ticketing platform.
The terminal ticket selling and checking system acquires ticket data in each station SaaS cloud platform/station system from a networking ticket selling platform and provides complete ticket purchasing services of inquiry, ordering, payment (main scanning, scanned, face-brushing payment and the like) and ticket drawing; meanwhile, the intelligent bus waiting hall has the capability of reporting a bus waiting report/checking a ticket, and after a passenger finishes booking the ticket on the online or directly on an electronic bus stop board, the passenger can check the ticket on electronic bus stop board equipment of the intelligent bus waiting hall in a mode of electronic passenger ticket, identity card (entity card or OCR recognition), verification code and the like; the ticket checking information is synchronously sent to each station SaaS cloud platform/station system through the networking ticket selling platform, a carrier arranges a carrier vehicle to report the ticket according to the ticket selling condition of each intelligent waiting hall and the ticket checking and waiting condition, and the information of the vehicle and the driver after the ticket reporting is pushed into the terminal ticket selling and checking system of the electronic station board for passengers to check, so that the real-time sharing of the positions of the driver/vehicle and the passengers is realized, and the driver/vehicle can accurately receive the passengers.
Further, the terminal ticket selling and checking system is also connected with a vehicle service system, the terminal ticket selling and checking system further comprises a vehicle using module, and the vehicle using module obtains a vehicle using request input by a passenger at the electronic stop board and sends the vehicle using request to the vehicle using service system so that the vehicle service system matches corresponding vehicle using services according to the vehicle using request.
It is easy to understand that for the new car service, passengers can also directly carry out service reservation or real-time car calling in the terminal ticket selling and checking system, and the system can combine the coordinate information of the electronic stop board to distribute orders to the corresponding car service system.
Further, the electronic stop board also comprises a stop arrival notification system, the networking ticketing system acquires vehicle operation information of the station SaaS cloud platform and at least one station system, and the stop arrival notification system receives the vehicle operation information sent by the networking ticketing system and performs visual display by utilizing the electronic stop board; wherein the vehicle operation information includes current location and arrival information of a shift-carrying vehicle/driver.
In this embodiment, as shown in fig. 4, the electronic station board is further provided with a customized passenger ticketing and checking system, and the customized passenger ticketing and checking system is connected with a customized passenger ticketing service system, and is configured to query customized passenger information in the customized passenger ticketing service system when receiving a query instruction; when receiving the customized passenger transport instruction, purchasing a ticket in the customized passenger transport ticket service system; and for checking tickets presented by passengers.
The customized passenger transport ticketing and checking system is arranged in the electronic stop board equipment, and the electronic stop board is in butt joint with the customized passenger transport platform to form the ticketing and checking system for customized passenger transport in the intelligent waiting hall. The customized passenger ticket selling and checking system acquires ticket data of each customized passenger line from the customized passenger platform, and provides complete ticket service of line search, shift inquiry, ticket reservation, payment (main sweep, swept, face payment and the like), ticket issuing, ticket purchasing certificate acquisition and invoice ticket issuing; meanwhile, the intelligent bus waiting hall has the function of checking the ticket, and after a passenger orders the ticket on the internet in advance or directly finishes ordering the ticket on an electronic bus stop board, the passenger can check the ticket on the electronic bus stop board equipment of the intelligent bus waiting hall in the modes of electronic passenger ticket, identity card (entity card or OCR recognition), verification code and the like; the ticket checking information is synchronously given to the passenger service platform through the customized passenger ticket checking module in the electronic stop board, the customized passenger operators arrange the delivery vehicles to send according to the ticket selling conditions and the ticket checking waiting conditions of each intelligent waiting hall, and the vehicle and driver information is pushed to the customized passenger ticket selling and checking system of the electronic stop board for passengers to check, so that the real-time sharing of the positions of the driver/vehicle and the passengers is realized, and the driver/vehicle can accurately receive the passengers.
In this embodiment, the electronic stop board is further provided with one or more of a network taxi calling system connected with the network taxi calling platform, a taxi calling system connected with the taxi platform, a pilot driving calling system connected with the pilot driving platform, a package taxi ordering system connected with the package taxi system, and a taxi ordering system connected with the taxi renting system.
As shown in fig. 5, the network taxi calling system, the taxi calling system and the driving calling system are installed in the electronic stop board equipment and respectively realize the network taxi calling system, the taxi calling system and the driving calling system by being in butt joint with the network taxi calling platform, the taxi platform and the driving platform. The passenger interacts with the electronic stop board through the electronic stop board or through the mobile phone client and the small program to set information required by the network taxi dispatching, including but not limited to: the method comprises the steps of enabling a passenger to get on/off a vehicle, enabling a passenger contact way, a passenger number, reserved departure time, emergency contact persons and the like to initiate a network appointment vehicle to get on/off, enabling an electronic stop board to transmit the information to a network appointment vehicle platform, enabling a dispatching system to return a price inquiring result according to a network appointment vehicle price calculating strategy, enabling a passenger to check through the electronic stop board, providing prepayment capability, enabling the network appointment vehicle platform to initiate a vehicle to get on/off, enabling the network appointment vehicle platform to search for vehicles according to a running dispatching strategy, enabling the passenger to transmit the vehicle dispatching result to the electronic stop board, enabling the passenger to check vehicle dispatching result information including carrier enterprise information, vehicle information, driver information, vehicle ETA (estimated arrival time), real-time position and running route to enter a driving receiving process, enabling a follow-up waiting passenger to get on, driving, service completion, collection, payment, grading and other service links to be displayed in a passenger mobile phone client and a small program through interaction of the electronic stop board and the passenger mobile phone client.
In this embodiment, as shown in fig. 6, the package rental car order submitting system is installed in the electronic stop board device, and by docking with the package car system and the rental car system, the package car ordering system and the rental car ordering system are respectively implemented. The passenger interacts with the electronic stop board through the electronic stop board or through the mobile phone client and the small program to set information required by the package or the taxi order, including but not limited to: the method comprises the steps of enabling a passenger to return a price-inquiring result according to a price-inquiring strategy of a package car and a renting car by a respective order system, informing the package car system and the renting car system to submit orders through the electronic stop board to provide prepayment capability, enabling the package car order system and the renting car order system to complete car dispatching, enabling the passenger to check car dispatching result information through the electronic stop board, including but not limited to carrier enterprise information, vehicle information, driver information, vehicle ETA (estimated arrival time), real-time position and running route of the vehicle, enabling the following procedures of car delivery, passenger mobile phone transportation, car returning, tail payment, customer complaint service and the like to be presented in a passenger mobile phone client and a small program through interaction of the electronic stop board and the passenger mobile phone client and the small program.
In this embodiment, as shown in fig. 8, before the shift time, the carrier reports the shift in the originating station service system/station SaaS cloud platform, after reporting the shift, the information of the carrier vehicle and the driver of the shift can be determined, the networked ticketing system obtains the basic information of the vehicle and the driver from the originating station service system/station SaaS cloud platform, obtains the position information of the vehicle from the vehicle-mounted GPS, synchronously pushes the information into the electronic station board of the intelligent waiting hall for inquiry and display, and if the user is a ticket ordered on line, the position information of the vehicle can be checked on the ticket booking terminal.
In some embodiments, the cloud platform is further provided with an advertisement delivery management system, and the advertisement delivery management system is connected with the electronic stop board of the intelligent waiting hall and the LED/LCD multimedia information large screen and is used for delivering advertisements to the intelligent waiting hall.
In this embodiment, as shown in fig. 7, the advertisement management mainly performs advertisement delivery management on advertisement slots reserved in the electronic stop board and the LED/LCD multimedia information device. The system supports differentiated advertisement delivery of each electronic stop board and LED/LCD multimedia information equipment in a time-sharing manner, and is used for service guidance and popularization.
In another embodiment, the electronic stop board is provided with a communication assembly, the cloud platform is further provided with an online customer service system, the online customer service system is connected with the electronic stop board and at least one customer service communication device, and the electronic stop board performs communication interaction with the customer service communication device connected with the online customer service system through the communication assembly; the communication assembly comprises a voice broadcasting device, a video acquisition device and a microphone.
Specifically, as shown in fig. 9, the electronic stop board integrates the voice broadcasting device, the video collecting device and the microphone, and when passengers meet the matters needing to be consulted in ticket buying or waiting, the passengers can get in touch with platform customer service staff through an online customer service system integrated in the electronic stop board, so that the problems of the passengers can be solved online in real time.
In this embodiment, the intelligent waiting hall system has the following beneficial effects:
the intelligent waiting hall is a substitute for the traditional station waiting hall, and can multiplex the sites of buses or transportation hub sites to receive the functions of the station waiting hall with smaller investment; the vacated station waiting hall can be converted into other purposes (such as same city logistics and the like), and new income items are brought to the station.
The investment of the single intelligent waiting hall is small, so that the construction density of the intelligent waiting hall is determined to be far higher than that of a traditional station, the time cost of passengers arriving at the intelligent waiting hall is greatly reduced, and the loss of users of part of original stations is recovered while better user traveling experience is brought.
With the rise of new passenger transportation business, the traditional station causes a large number of passenger losses due to the reasons of long distance, service stiffness and the like, and the intelligent waiting hall which is closer to home is also used for recovering part of lost users of the original station.
The intelligent waiting hall in all corners of the city has the service propaganda capability, so that more passengers can know and select the intelligent waiting hall, and the development of novel vehicle service is effectively driven.
In addition, the embodiment of the invention also provides a storage medium, wherein the storage medium is stored with a cloud station interaction program, and the cloud station interaction program realizes the steps of the interaction method of the intelligent waiting hall system when being executed by a processor. Therefore, a detailed description will not be given here. In addition, the description of the beneficial effects of the same method is omitted. For technical details not disclosed in the embodiments of the computer-readable storage medium according to the present application, please refer to the description of the method embodiments of the present application. As an example, the program instructions may be deployed to be executed on one computing device or on multiple computing devices at one site or distributed across multiple sites and interconnected by a communication network.
Those skilled in the art will appreciate that implementing all or part of the above-described methods may be accomplished by way of computer programs, which may be stored on a computer-readable storage medium, and which, when executed, may comprise the steps of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random access Memory (Random AccessMemory, RAM), or the like.
It should be further noted that the above-described apparatus embodiments are merely illustrative, and that the units described as separate units may or may not be physically separate, and that units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. In addition, in the drawings of the embodiment of the device provided by the invention, the connection relation between the modules represents that the modules have communication connection, and can be specifically implemented as one or more communication buses or signal lines. Those of ordinary skill in the art will understand and implement the present invention without undue burden.
From the above description of the embodiments, it will be apparent to those skilled in the art that the present invention may be implemented by means of software plus necessary general purpose hardware, or of course by means of special purpose hardware including application specific integrated circuits, special purpose CPUs, special purpose memories, special purpose components, etc. Generally, functions performed by computer programs can be easily implemented by corresponding hardware, and specific hardware structures for implementing the same functions can be varied, such as analog circuits, digital circuits, or dedicated circuits. However, a software program implementation is a preferred embodiment for many more of the cases of the present invention. Based on such understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a readable storage medium, such as a floppy disk, a usb disk, a removable hard disk, a Read-only memory (ROM), a random-access memory (RAM, randomAccessMemory), a magnetic disk or an optical disk of a computer, etc., including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments of the present invention.
Claims (10)
1. An intelligent waiting hall system, characterized in that the intelligent waiting hall system comprises:
the intelligent waiting hall is arranged at an on-board point and/or an off-board point in the passenger transport route, and is provided with an electronic stop board and asset monitoring equipment; the electronic stop board is provided with a terminal ticketing and checking system, and the terminal ticketing and checking system is connected with the networking ticketing system and is used for inquiring passenger transport information in the networking ticketing system when receiving an inquiry instruction; when receiving the ticket buying instruction, buying a ticket in the networking ticket selling system; the ticket checking device is used for checking tickets presented by passengers;
the facility equipment monitoring system is arranged on the cloud platform and connected with at least one asset monitoring device arranged in the intelligent waiting hall and used for carrying out asset monitoring on facility equipment in the intelligent waiting hall.
2. The intelligent waiting hall system according to claim 1, wherein the terminal ticketing and checking system comprises:
the inquiry module is used for acquiring an inquiry instruction input by a passenger on the electronic stop board and matching passenger transport information corresponding to the inquiry instruction; the passenger information includes one or more of line information, shift information, vehicle information, or driver information;
the ticket purchasing module is used for acquiring ticket purchasing instructions input by passengers on the electronic stop boards and establishing association relations between corresponding ticket information and passenger identity information in the networking ticket selling system;
and the ticket checking module is used for generating ticket checking information when identifying that the passenger presents the ticket.
3. The intelligent waiting hall system of claim 2, wherein the networked ticketing system connects a station SaaS cloud platform and at least one station system, the networked ticketing system comprising:
the ticket information acquisition module acquires ticket information output by the station SaaS cloud platform and at least one station system;
the ticket checking information sending module is used for obtaining ticket checking information generated by the terminal ticket selling and checking system and sending the ticket checking information to a corresponding station SaaS cloud platform or station system, and the station SaaS cloud platform or station system generates a departure task according to the ticket checking information so that a passenger transport vehicle can go to at least one waiting hall to complete passenger transport according to the departure task.
4. The intelligent waiting hall system of claim 3, wherein the electronic stop board further comprises a stop-arrival notification system, the networked ticketing system obtains vehicle operation information of a stop-arrival SaaS cloud platform and at least one stop-arrival system, and the stop-arrival notification system receives the vehicle operation information sent by the networked ticketing system and performs visual display by using the electronic stop board; wherein the vehicle operation information includes current location and arrival information of a shift-carrying vehicle/driver.
5. The intelligent waiting hall system according to claim 1, wherein the terminal ticketing and ticket checking system is further connected with a car service system, the terminal ticketing and ticket checking system further comprises a car using module, and the car using module obtains a car using request input by a passenger on an electronic stop board and sends the car using request to the car using service system so that the car using service system matches corresponding car using services according to the car using request.
6. The intelligent waiting hall system according to claim 1, wherein the electronic station board is further provided with a customized passenger ticket checking system, and the customized passenger ticket checking system is connected with a customized passenger ticket service system and is used for inquiring customized passenger information in the customized passenger ticket service system when receiving an inquiry instruction; when receiving the customized passenger transport instruction, purchasing a ticket in the customized passenger transport ticket service system; and for checking tickets presented by passengers.
7. The intelligent waiting hall system of claim 1, wherein the electronic stop board is further provided with one or more of a net taxi calling system connected with a net taxi calling platform, a taxi calling system connected with a taxi platform, a pilot driving calling system connected with a pilot driving platform, a pack ordering system connected with a pack ordering system and a lease ordering system connected with a lease ordering system.
8. The intelligent waiting hall system according to claim 1, wherein the intelligent waiting hall is further provided with waiting hall equipment, the waiting hall equipment comprises an LED/LCD multimedia information large screen, an advertising light box, a ceiling and seats, the asset monitoring equipment comprises voice broadcasting equipment and monitoring equipment, and the voice broadcasting equipment and the monitoring equipment are used for monitoring and disposing the waiting hall equipment and the electronic station boards arranged in each intelligent waiting hall.
9. The intelligent waiting hall system according to claim 8, wherein the cloud platform is further provided with an advertisement delivery management system, and the advertisement delivery management system is connected with an electronic stop board and an LED/LCD multimedia information large screen of the intelligent waiting hall for delivering advertisements to the intelligent waiting hall.
10. The intelligent waiting hall system according to claim 1, wherein the electronic stop board is provided with a communication assembly, the cloud platform is further provided with an online customer service system, the online customer service system is connected with the electronic stop board and at least one customer service communication device, and the electronic stop board performs communication interaction with the customer service communication device connected with the online customer service system through the communication assembly; the communication assembly comprises a voice broadcasting device, a video acquisition device and a microphone.
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