CN116416102A - Vehicle service system and interaction method thereof - Google Patents
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Abstract
The invention discloses a vehicle service system and an interaction method of the vehicle service system, wherein the system comprises a transport capacity supervision module, a service configuration module, an order processing module and a vehicle dispatching module, wherein the vehicle service system generates vehicle commodity information according to service configuration data by opening service rights for passenger enterprises, generates vehicle orders, carries out wind control processing on the orders, and finally distributes vehicle land files to a driver end so as to enable passenger vehicles corresponding to the driver end to execute vehicle service corresponding to the vehicle orders. According to the invention, the system optimization is performed in aspects of data auditing, service management, driver and vehicle scheduling and the like, so that the manpower and resource cost is greatly reduced, meanwhile, the automation and the intellectualization of the system are realized to a great extent, the intelligent abnormal data event processing is performed by the system automatically through preset rules based on algorithm and machine learning analysis, the running efficiency of the vehicle service system is improved, the influence of a risk order on the system is reduced, and the passenger service experience is improved.
Description
Technical Field
The invention relates to the technical field of passenger transport, in particular to a vehicle service system and an interaction method of the vehicle service system.
Background
The current vehicle service platform manually reviews data in the uploading process of the transport capacity, and opens a corresponding account number, after the service configuration is completed, a passenger creates an order, manually dispatches and transfers the order, and has no related functions of the driver and the passenger, after the driver and the passenger communicate offline, the service is carried out, and the order is manually completed, so that the running mode of the vehicle service platform has the following problems:
(1) The manual auditing work of enterprise qualification, operation qualification and operation capacity data is complicated, and a large amount of manpower resources are consumed;
(2) After the passenger creates the order, no wind control link exists, so that the system is easy to occupy a seat of a repeated order, maliciously brush the order and the like, and platform loss is caused;
(3) After the passengers get on the bus, manual scheduling is easy to cause errors in scheduling, and a large amount of manpower is consumed to perform scheduling calculation;
(4) When a driver receives a passenger, the driver needs to contact the passenger offline and communicate with the boarding space, and the communication cost is high;
(5) When the single map service is down, no alternative scheme exists, and a large amount of service loss can be caused. Therefore, how to improve the operation efficiency of the vehicle service system, reduce the influence of the risk order on the system, and improve the passenger service experience is a technical problem that needs to be solved.
The foregoing is provided merely for the purpose of facilitating understanding of the technical solutions of the present invention and is not intended to represent an admission that the foregoing is prior art.
Disclosure of Invention
The invention mainly aims to provide a vehicle service system and an interaction method of the vehicle service system, and aims to solve the technical problems that the running efficiency of the existing vehicle service system is low, the influence of a risk order on the system is large and the passenger service experience is poor.
To achieve the above object, the present invention provides a vehicle service system including:
the capacity supervision module is used for distributing service rights to the passenger enterprises and acquiring capacity resources of the passenger enterprises when receiving the passenger opening request;
the service configuration module is used for forming vehicle commodity information when receiving service configuration data and sending the vehicle commodity information to the operation platform;
the order processing module is used for matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform, generating a vehicle order, judging whether the vehicle order is a risk order, and performing wind control processing on the risk order;
and the vehicle dispatching module is used for distributing order data information corresponding to the vehicle order to a driver end according to the vehicle order processed by the wind control, so that the passenger vehicles corresponding to the driver end execute the vehicle service corresponding to the vehicle order.
Optionally, the capacity supervision module includes:
the authority allocation unit is used for auditing according to the qualification information uploaded by the passenger enterprises and allocating service authorities for the passenger enterprises;
the capacity acquisition unit is used for auditing according to the capacity resources uploaded by the passenger transport enterprises and distributing dispatch authorities for the capacity data;
the capacity monitoring unit is used for acquiring state information of capacity resources; wherein the capacity resources include passenger vehicles and drivers, and the status information includes vehicle monitoring information and driver monitoring information.
Optionally, the service configuration module includes:
the service configuration unit is used for forming vehicle commodity information when receiving the service configuration data;
and the commodity putting unit is used for sending the commodity information of the vehicle to the operation platform, and establishing an association relation between the operation platform and the operation platform so as to provide corresponding vehicle service of the commodity information of the vehicle for the passenger when the operation platform inputs an operation instruction.
Optionally, the business configuration data includes one or more of an open city, a line shift, a shift plan, an electronic fence, or a pricing rule.
Optionally, the operation instruction includes a commodity inquiry instruction, a commodity ordering instruction and a commodity payment instruction, and the commodity service includes commodity inquiry, commodity ordering and commodity payment.
Optionally, the order processing module includes:
the order generation unit is used for matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform to generate a vehicle order;
and the order wind control unit is used for judging whether the vehicle order is a risk order according to a preset rule, and if so, carrying out wind control processing on the risk order.
Optionally, the order wind control unit includes:
the judging unit judges whether the vehicle order is a risk order according to a preset rule;
the alarm unit judges the abnormal level according to the data information corresponding to the risk order and generates corresponding alarm information;
the first processing unit is used for automatically processing the risk order of the first preset abnormal level;
the second processing unit is used for sending the data information of the risk order with the second preset abnormal level to the manual processing end and manually processing the risk order;
the updating unit is used for establishing a risk order database, storing data information corresponding to the risk order database and updating the data information of the risk order which is automatically processed and manually processed.
Optionally, the in-car dispatch module includes:
the train operation adjustment unit is used for adjusting corresponding capacity resources for different areas, lines and scheduling plans according to the data information corresponding to the train order;
and the vehicle dispatching unit distributes order data information corresponding to the vehicle order to a driver end so that the passenger vehicle corresponding to the driver end executes the vehicle service corresponding to the vehicle order.
Optionally, the vehicle service system further includes a map service module, where the map service module includes:
the map service configuration unit acquires map information provided by a map service provider;
a map data processing unit for regularizing and labeling the map information to obtain map data of the vehicle;
and the map service calling unit is used for sending the map data to a calling end when receiving a calling instruction, wherein the calling end is a processing end corresponding to the calling instruction.
In addition, in order to achieve the above object, the present invention further provides an interaction method of a vehicular service system, where the interaction method includes:
when receiving a passenger transport opening request, a traffic supervision module distributes service rights for a passenger transport enterprise and acquires the traffic resources of the passenger transport enterprise;
forming commodity information of a vehicle when receiving service configuration data through a service configuration module, and sending the commodity information of the vehicle to an operation platform;
matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform through an order processing module, generating a vehicle order, judging whether the vehicle order is a risk order, and performing wind control processing on the risk order;
and distributing order data information corresponding to the vehicle order to a driver end through a vehicle dispatching module according to the vehicle order processed by the wind control, so that the passenger vehicles corresponding to the driver end execute the vehicle service corresponding to the vehicle order.
The system comprises an operation supervision module, a service configuration module, an order processing module and an operation dispatching module, wherein the operation supervision module, the service configuration module, the order processing module and the operation dispatching module are used for opening service authorities for passenger enterprises, generating vehicle commodity information according to service configuration data, generating vehicle orders, performing wind control processing on the orders, and finally distributing vehicle land files to a driver end so as to enable passenger vehicles corresponding to the driver end to execute vehicle service corresponding to the vehicle orders. According to the invention, the system optimization is performed in aspects of data auditing, service management, driver and vehicle scheduling and the like, so that the manpower and resource cost is greatly reduced, meanwhile, the automation and the intellectualization of the system are realized to a great extent, the intelligent abnormal data event processing is performed by the system automatically through preset rules based on algorithm and machine learning analysis, the running efficiency of the vehicle service system is improved, the influence of a risk order on the system is reduced, and the passenger service experience is improved.
Drawings
FIG. 1 is a schematic diagram of a vehicular service system in an embodiment of the present invention;
FIG. 2 is a schematic diagram of an overall business principle flow of a vehicular business system in an embodiment of the invention;
FIG. 3 is a schematic diagram of the operational supervision in an embodiment of the present invention;
fig. 4 is a schematic diagram of service configuration in an embodiment of the present invention;
FIG. 5 is a schematic diagram of order processing in an embodiment of the present invention;
FIG. 6 is a schematic diagram of a vehicle dispatch in an embodiment of the present invention;
FIG. 7 is a schematic diagram of a vehicle dispatch in an embodiment of the present invention;
fig. 8 is a flow chart of an interaction method of the vehicular service system in the embodiment of the invention.
The achievement of the objects, functional features and advantages of the present invention will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the invention.
The current vehicle service platform manually reviews data in the uploading process of the transport capacity, and opens a corresponding account number, after the service configuration is completed, a passenger creates an order, manually dispatches and transfers the order, and has no related functions of the driver and the passenger, after the driver and the passenger communicate offline, the service is carried out, and the order is manually completed, so that the running mode of the vehicle service platform has the following problems:
(1) The manual auditing work of enterprise qualification, operation qualification and operation capacity data is complicated, and a large amount of manpower resources are consumed;
(2) After the passenger creates the order, no wind control link exists, so that the system is easy to occupy a seat of a repeated order, maliciously brush the order and the like, and platform loss is caused;
(3) After the passengers get on the bus, manual scheduling is easy to cause errors in scheduling, and a large amount of manpower is consumed to perform scheduling calculation;
(4) When a driver receives a passenger, the driver needs to contact the passenger offline and communicate with the boarding space, and the communication cost is high;
(5) When the single map service is down, no alternative scheme exists, and a large amount of service loss can be caused. Therefore, how to improve the operation efficiency of the vehicle service system, reduce the influence of the risk order on the system, and improve the passenger service experience is a technical problem that needs to be solved.
In order to solve this problem, various embodiments of the vehicle service system and the interaction method of the vehicle service system of the present invention are presented. According to the vehicle service system provided by the invention, the system optimization is carried out in aspects of data auditing, service management, driver and vehicle scheduling and the like, so that the manpower and resource cost is greatly reduced, meanwhile, the automation and the intellectualization of the system are realized to a great extent, the intelligent abnormal data event processing is carried out by the system automatically through preset rules based on algorithm and machine learning analysis, the running efficiency of the vehicle service system is improved, the influence of a risk order on the system is reduced, and the passenger service experience is improved.
The embodiment of the invention provides a vehicle service system, and referring to fig. 1, fig. 1 is a schematic structural diagram of an embodiment of the vehicle service system.
In this embodiment, the vehicle service system includes an operational capability monitoring module, a service configuration module, an order processing module, and a vehicle dispatch module.
Specifically, the capacity supervision module is used for distributing service rights to the passenger enterprises and acquiring capacity resources of the passenger enterprises when receiving a passenger opening request; the service configuration module is used for forming vehicle commodity information when receiving service configuration data and sending the vehicle commodity information to the operation platform; the order processing module is used for matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform, generating a vehicle order, judging whether the vehicle order is a risk order, and performing wind control processing on the risk order; and the vehicle dispatching module is used for distributing order data information corresponding to the vehicle order to a driver end according to the vehicle order processed by the wind control, so that the passenger vehicles corresponding to the driver end execute the vehicle service corresponding to the vehicle order.
Further, the vehicle service system further comprises a map service module, wherein the map service module comprises a map service configuration unit, a map data processing unit and a map service calling unit.
Specifically, a map service configuration unit acquires map information provided by a map service provider; a map data processing unit for regularizing and labeling the map information to obtain map data of the vehicle; and the map service calling unit is used for sending the map data to a calling end when receiving a calling instruction, wherein the calling end is a processing end corresponding to the calling instruction.
In this embodiment, as shown in fig. 2, the overall business principle flow of the vehicle business system is as follows:
(1) The transportation enterprises, passenger transportation stations or human resource companies upload the capacity data information in the capacity supervision module, the capacity supervision module performs data information auditing, and after the auditing is passed, related businesses and related driver end accounts can be opened, and the capacity data information with schedulable journey information can be obtained.
(2) Meanwhile, the capacity monitoring data information is stored, the capacity monitoring data information is acquired by the data center station, the source pasting data is generated, the corresponding data report is generated after the source pasting data is labeled, and the capacity monitoring module generates a visual data chart according to the data report for display.
(3) And the transportation enterprises, passenger transportation stations or human resource companies configure business rule data information according to the opened business data information by using the transport capacity supervision module to form saleable online passenger transportation commodity data information.
(4) And the business configuration module is used for associating corresponding brands and channel data information aiming at saleable online passenger transport commodity data information so as to target and put commodities.
(5) And the passenger inquires and selects commodity information put in the channel to which the passenger belongs at the user terminal, fills in related journey information, passenger information and the like, submits the commodity information to the order processing module, and generates order data information.
(6) The order processing module filters the generated order data information according to the configured wind control rule, and processes the order data information triggering the wind control according to the wind control processing rule.
(7) And calling the vehicle dispatching module to carry out the dispatching and dispatching of the order data information filtered and processed by the order processing module.
(8) And the car dispatching module obtains the corresponding operation dispatching rule and dispatching rule to dispatch the orders according to the order dispatching type (planning dispatching, real-time dispatching or reservation dispatching).
(9) After the order is successfully dispatched, the corresponding driver and vehicle dispatching information is updated to the order data information, and the order data information is returned to the driver end and the passenger user terminal.
(10) The driver can acquire the navigation route from the map service system according to the information of the order and the dispatch data displayed on the driver side, and pick up and service passengers. The passenger can acquire and check information such as the real-time position of the driver from the map service system through the user terminal;
(11) For real-time or reservation scheduling type orders, the map service system provides real-time pricing, nearby dispatching and other service capabilities.
Further, the capacity supervision module comprises a permission distribution unit, a capacity acquisition unit and a capacity monitoring unit.
Specifically, the authority allocation unit performs auditing according to qualification information uploaded by a passenger enterprise and allocates service authorities for the passenger enterprise; the capacity acquisition unit is used for auditing according to the capacity resources uploaded by the passenger transport enterprises and distributing dispatch authorities for the capacity data; the capacity monitoring unit is used for acquiring state information of capacity resources; wherein the capacity resources include passenger vehicles and drivers, and the status information includes vehicle monitoring information and driver monitoring information.
It should be noted that, as shown in fig. 3, in the capacity supervision module, the transportation enterprise, the passenger transportation station or the human resource company uploads the relevant data of enterprise qualification and passenger transportation service relevant operation qualification; the platform automatically checks the enterprise qualification data and the operation business qualification data uploaded by the enterprise according to the set rules; after the verification is successful, related services can be opened according to the uploaded operation qualification of the enterprise, the operation management subsystem is authorized to be opened, corresponding operation data of drivers, vehicles and the like are uploaded, and service data attributes are given.
After that, the transportation company, the passenger transportation station, or the human resource company uploads related capacity data of subordinate drivers and vehicles, for example: vehicle information, driver information; the platform automatically carries out data auditing on subordinate capacity data of enterprises according to set rules; after the data auditing is passed, the system automatically opens a driver end account for the driver and gives related service rights to form the capacity data capable of carrying out the operation and dispatch. Enterprises may manage the subordinate capacity data, including: modifying, deleting, disabling or enabling, sealing or unsealing, and the like.
In addition, the capacity needs to install relevant vehicle monitoring Internet of things equipment and report monitoring and detection data. Capacity resource-vehicle monitoring, comprising: vehicle GPS monitoring, vehicle machine detection monitoring, vehicle audio and video monitoring and the like; and marking the image and audio data information corresponding to the abnormal instruction when the data is abnormal according to the running state of the received monitoring data. The abnormal warning level can be judged according to the image and audio data information corresponding to the abnormal command, corresponding early warning information is generated and sent to the user terminal, and the user terminal is displayed.
Capacity resource-driver monitoring, comprising: recording at the driver end, positioning and reporting by a mobile phone, reporting the state of the driver end, reporting the heartbeat of the driver end and the like; according to the running state of the received monitoring data, the on-line state, the ticket state and the service state of the driver can be monitored in real time, and the departure time, the receiving time, the departure time, the service time and the like of the driver are calculated. Monitoring according to configured monitoring rules: whether the driver is tired or not, whether the driver is in dangerous driving or not, whether the driver is overspeed or not, whether the driver is distracted or not, and the like;
and marking driving data information corresponding to the abnormal instruction when data abnormality occurs according to the running state of the received monitoring data, judging the abnormal type of the driving data, warning and reminding at the user terminal, and storing the data in a database.
The data center station synchronizes the related data of the capacity supervision to form the capacity supervision paste source data and performs data cleaning; the data expansion is open during the data cleansing process, while the data modification is closed; labeling the cleaned capacity supervision data according to configured label rules, and updating the labels in the cleaned capacity supervision source data; further, carrying out algorithm filtering on the labeled capacity pasting source data, adopting machine learning analysis data to form a related capacity monitoring report, establishing a relational database, and storing according to the storage requirement of the database;
the operation capacity monitoring report forms can form a visual chart after algorithm filtering and machine learning analysis, and is displayed on a user terminal as a basis for operators to manage and train the drivers on line.
Further, the service configuration module comprises a service configuration unit and a commodity putting unit.
Specifically, the service configuration unit forms vehicle commodity information when receiving service configuration data; and the commodity putting unit is used for sending the commodity information of the vehicle to the operation platform, and establishing an association relation between the operation platform and the operation platform so as to provide corresponding vehicle service of the commodity information of the vehicle for the passenger when the operation platform inputs an operation instruction.
It should be noted that, as shown in fig. 4, the service configuration data includes one or more of an open city, a line shift, a shift schedule, an electronic fence, or a pricing rule. The operation instructions comprise a commodity inquiry instruction, a commodity ordering instruction and a commodity payment instruction, and the commodity service comprises commodity inquiry, commodity ordering and commodity payment.
In this embodiment, after uploading qualification and checking, the transportation enterprise, passenger transportation station or human resource company can open relevant online passenger service for the uploaded operation qualification of the enterprise; the enterprise can perform service configuration for the opened service through the user terminal, for example: opening business data such as cities, line shifts, scheduling plans, electronic fences, pricing systems and the like; after the configuration is successful, a relational database is established, and the saleable online passenger commodity data is formed by storing service configuration data.
After that, the service configuration subsystem configures the service data to form saleable online passenger commodity data; the enterprises can sell and put in aiming at saleable online passenger commodity data corresponding to the business; putting marketable online passenger commodity data, namely: and establishing data association relation between commodity data and corresponding platform brands and sales channels, and storing the data association relation in a corresponding relational database.
After the data association relation between commodity data and brands and sales channels is established, passengers can perform operations such as commodity inquiry, ordering, payment and the like in the corresponding brands; the service management subsystem is mainly applied to:
1. establishing or releasing a data association relationship between commodity data and brands and channels;
2. the commodity data is arranged on upper and lower frames of the digital shelf corresponding to the brands and channels;
3. ordering and display priority setting of commodity data on digital shelves corresponding to brands and channels.
Further, the order processing module comprises an order generation unit and an order wind control unit.
Specifically, the order generation unit is used for matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform to generate a vehicle order; and the order wind control unit is used for judging whether the vehicle order is a risk order according to a preset rule, and if so, carrying out wind control processing on the risk order.
It should be noted that the order wind control unit includes a judging unit, an alarm unit, a first processing unit, a second processing unit and an updating unit.
Specifically, the judging unit judges whether the vehicle order is a risk order according to a preset rule; the alarm unit judges the abnormal level according to the data information corresponding to the risk order and generates corresponding alarm information; the first processing unit is used for automatically processing the risk order of the first preset abnormal level; the second processing unit is used for sending the data information of the risk order with the second preset abnormal level to the manual processing end and manually processing the risk order; the updating unit is used for establishing a risk order database, storing data information corresponding to the risk order database and updating the data information of the risk order which is automatically processed and manually processed.
In this embodiment, as shown in fig. 5, after the data association relationship between the commodity data and the brands and sales channels is established, the passenger can perform operations such as commodity inquiry, ordering, payment, etc. in the corresponding brands channel.
The passenger inquires the required travel products through the user terminal, and the user terminal calls an interface to access and acquire the corresponding service configuration module; the business management system acquires commodity data information of brands and channels to which the passenger ordering belongs, and returns the commodity data information to the user terminal for display.
The passenger selects the required commodity data information at the user terminal, fills in and submits the data such as the passenger, origin-destination, date, time, value-added service information and the like required by the corresponding travel products; the order generation unit receives the data, generates corresponding order data information according to the corresponding commodity data information and the corresponding passenger travel data information, establishes a relational database for storage, and simultaneously places orders for multiple passengers, and generates orders one by adopting a message queue.
After the order generation unit generates an order successfully, a middle payment interface is called to generate corresponding payment order data information, the corresponding payment order data information and the order data information are associated and bound, and the user terminal is returned; the passenger initiates payment at the user terminal; after successful payment, the order generation module calls an order processing module to process and change order data information; after the processing is successful, the original order data information is queried in the database, the order processing data information is combined to the original order data information, and the order information is changed. Wherein:
(1) A user, comprising: passengers, platform operators, transportation enterprises, passenger transportation stations or human resource company management personnel or customer service personnel; a user can inquire order data information at a user terminal; the order inquiry module calls business logic, accesses an order data information corresponding database, inquires related order information and assembles the related order information; and after the assembly is successful, returning the assembly to the user terminal through the interface for display.
(2) The user comprises: passengers, platform operators, transportation enterprises, passenger transportation stations or human resource company management personnel or customer service personnel; the user can inquire the order and process the order data in the user terminal, such as cancelling the order, changing the sign, refunding, finishing and other operations; after the operation is completed, the order processing module performs business logic processing, calls and accesses an order data information corresponding database, and updates user order operation business processing data to corresponding order data information; the user can inquire the processed order data information at the user terminal.
It should be noted that, the order wind control unit supports order wind control filtering data rule configuration through the filtering module, and platform operation manager performs order wind control data tag and data rule configuration through the user terminal, for example: repeating risk management and control rule data such as creating a bill, taking up a seat maliciously, ordering maliciously, brushing a bill, ending an order in advance or after the bill is finished, and bad account risk order; after the risk management and control rule data information is configured successfully, the risk management and control rule data information is stored in a relational database;
after the order is generated, regularly scanning the order; judging, filtering or identifying the order according to the configured order wind control data label and the data information corresponding to the data rule; updating the filtering label to the order data information of the order filtered by the order wind control module; the next timing scan will not be performing tag and rule filtering; and marking data information corresponding to the abnormal instruction when the data is abnormal according to the operation state of the filtered label and rule of the order which is not filtered by the order wind control module, generating corresponding order risk data information, establishing a relational database, storing and associating the original order information.
For orders marked with abnormal instructions, judging abnormal warning levels according to data information corresponding to the abnormal instructions, generating corresponding early warning information, sending the early warning information to a user terminal, and displaying the early warning information in the user terminal. Further, judging whether the automatic processing can be performed according to the data information corresponding to the abnormal instruction, and automatically processing the risk order according to the configured label and the data rule and updating the result in the order data information; further, aiming at abnormal instructions which cannot be automatically processed, pushing work orders with corresponding priorities according to the early warning information level and type, and delivering the work orders to a user terminal for manual processing; further, after the user terminal is successfully processed, the user updates the processing result data information into the corresponding order risk data information, and removes the wind control abnormal instruction of the original order data information.
Further, the car dispatching module comprises a car dispatching unit and a car dispatching unit.
Specifically, the train operation and adjustment unit is used for dispatching corresponding operation capacity resources for different areas, lines and scheduling plans according to data information corresponding to train orders; and the vehicle dispatching unit distributes order data information corresponding to the vehicle order to a driver end so that the passenger vehicle corresponding to the driver end executes the vehicle service corresponding to the vehicle order.
As can be easily understood, as shown in fig. 6, the transportation enterprise, the passenger transportation station or the human resource company completes the operation qualification audit, and completes the uploading of the operation input data information and the uploading of the operation monitoring data information; further, completing service configuration, opening corresponding service, configuring corresponding service rule data information, and putting on shelf corresponding service commodity data information in corresponding brands and channels; the passengers can enter the car dispatching module after the order is placed by the order processing module and the risk is filtered and processed, and the order data information is distributed to the drivers for offline service.
The vehicle operation and control unit is used for serving a planning and control mode, and a transportation enterprise and a passenger transportation station inquire about an open city, a line and a scheduling plan corresponding to the service; further, the driver and the vehicle are pre-scheduled according to the date of the shift according to the corresponding generated line shift plan data information.
As shown in fig. 7, a route scheduling plan, a date, driver and vehicle related data information are established, corresponding relational data information is generated and stored in a corresponding database table; the passengers complete ordering through the order processing module, and order data information is generated; the system configuration obtains order data information, including: after the line, shift and time, automatically dispatching a list to a corresponding pre-dispatched driver and vehicle according to the configured pre-dispatching data information; further, the system automatically establishes association between the pre-scheduled drivers and vehicles and the passenger order data in the intelligent operation subsystem, and establishes a relational database table for storage.
The driver obtains the information of the line, shift, order and passenger of the carrying business through the user terminal, and after the vehicle license and the vehicle safety check are finished by the information system and facility equipment of the station cloud platform, the driver can send out the vehicle to pick up the passenger according to the information of the line, shift, order and passenger displayed at the driver terminal.
It should be noted that, the vehicle dispatch unit serves the reservation or real-time dispatch mode, and the transportation enterprise, the passenger transportation station or the human resource company manages the rules of network vehicle appointment and driving dispatch through the user terminal, for example: dispatch data information such as dispatch distance, dispatch priority, dispatch algorithm labels and the like.
And the passengers complete the order placing through the order processing module, and order data information is generated. Further, after the intelligent bill dispatching subsystem calls the order processing module to inquire corresponding order data information, a map service system is called according to a passenger boarding point to acquire information of nearby drivers and vehicles; the map service system calls the transport capacity monitoring and managing system to obtain the information of the driver and the vehicle near the passenger getting-on point, and obtains the set dispatch data to calculate and filter.
And aiming at the vehicles conforming to the dispatch data, calling the drivers and the vehicle service scores and the attendance scores of the capacity monitoring and managing system to sort the drivers and the vehicles, and dispatching the dispatch according to the sorting result. After the order is successfully dispatched, the association relation between the driver and the vehicle which are dispatched and the passenger order data is established, and a relational database table is established for storage. The intelligent dispatch system accesses the corresponding order database and the operation and regulation database to update the related dispatch information.
The driver uses the displayed order information and passenger information to send and receive passengers through the application layer driver side. The passenger verifies the service vehicle through the driver and vehicle information displayed at the passenger side.
In addition, in the map service module, the map service configuration unit is used for uniformly interfacing map manufacturer map services and uniformly allocating; after map manufacturer map service is docked, rule and label processing is carried out on map data information, corresponding service capacity is generated after processing is completed, and the map data information is provided for other systems through a unified interface.
The map data processing unit is configured to uniformly encapsulate the map data processed by the rule and the tag according to the service capability, for example: track planning, route navigation, real-time pricing, thermodynamic diagram, map display layer calling and other service capabilities; the encapsulated map service capability can be directly called by other systems, and the service capability is provided through a unified API interface.
The map service calling unit is used for submitting order data information by passengers, and calling a map service interface after the order processing module completes the flows of order creation and the like to acquire map service capability; the map order distribution and service subsystem acquires the configured distribution rule, creates map order data, and labels according to the rule; the map order distribution and service subsystem is used for carrying out map service call according to the distributed map order labels and distributing the order to map services of map manufacturers corresponding to each thread; the system services the business order according to the service capability provided by the map manufacturer.
In this embodiment, a vehicle service system and an interaction method of the vehicle service system are provided, where the system includes an operation supervision module, a service configuration module, an order processing module and a vehicle dispatching module, and by opening service rights for a passenger enterprise, vehicle commodity information is generated according to service configuration data, a vehicle order is generated, wind control processing is performed on the order, and finally, a vehicle land file is allocated to a driver end, so that passenger vehicles corresponding to the driver end execute vehicle service corresponding to the vehicle order. According to the invention, the system optimization is performed in aspects of data auditing, service management, driver and vehicle scheduling and the like, so that the manpower and resource cost is greatly reduced, meanwhile, the automation and the intellectualization of the system are realized to a great extent, the intelligent abnormal data event processing is performed by the system automatically through preset rules based on algorithm and machine learning analysis, the running efficiency of the vehicle service system is improved, the influence of a risk order on the system is reduced, and the passenger service experience is improved.
For ease of understanding, referring to fig. 8, fig. 8 is a flow chart illustrating an embodiment of an interaction method of the vehicle service system according to the present invention. Based on the embodiment of the vehicular service system shown in fig. 1, this embodiment proposes an embodiment of an interaction method of the vehicular service system, which specifically includes the following steps:
as shown in fig. 8, the interaction method of the vehicular service system provided by the embodiment of the invention includes the following steps:
s100, distributing service rights to a passenger enterprise and acquiring capacity resources of the passenger enterprise when a passenger opening request is received through a capacity supervision module;
s200, forming commodity information of a vehicle when service configuration data are received through a service configuration module, and sending the commodity information of the vehicle to an operation platform;
s300, matching corresponding vehicle service according to the vehicle commodity information selected by the passengers on the operation platform through an order processing module, generating a vehicle order, judging whether the vehicle order is a risk order, and performing wind control processing on the risk order;
s400, distributing order data information corresponding to the vehicle order to a driver end through a vehicle dispatching module according to the vehicle order after wind control processing, so that a passenger vehicle corresponding to the driver end executes vehicle service corresponding to the vehicle order.
Other embodiments or specific implementation manners of the interaction method of the vehicle service system of the present invention may refer to the embodiments of the vehicle service systems described above, and will not be described herein again.
In addition, the embodiment of the invention also provides a storage medium, wherein the storage medium is stored with a cloud station interaction program, and the cloud station interaction program realizes the steps of the interaction method of the vehicle service system when being executed by a processor. Therefore, a detailed description will not be given here. In addition, the description of the beneficial effects of the same method is omitted. For technical details not disclosed in the embodiments of the computer-readable storage medium according to the present application, please refer to the description of the method embodiments of the present application. As an example, the program instructions may be deployed to be executed on one computing device or on multiple computing devices at one site or distributed across multiple sites and interconnected by a communication network.
Those skilled in the art will appreciate that implementing all or part of the above-described methods may be accomplished by way of computer programs, which may be stored on a computer-readable storage medium, and which, when executed, may comprise the steps of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random access Memory (Random AccessMemory, RAM), or the like.
It should be further noted that the above-described apparatus embodiments are merely illustrative, and that the units described as separate units may or may not be physically separate, and that units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment. In addition, in the drawings of the embodiment of the device provided by the invention, the connection relation between the units indicates that the units have communication connection, and the connection relation can be specifically realized as one or more communication buses or signal lines. Those of ordinary skill in the art will understand and implement the present invention without undue burden.
From the above description of the embodiments, it will be apparent to those skilled in the art that the present invention may be implemented by means of software plus necessary general purpose hardware, or of course by means of special purpose hardware including application specific integrated circuits, special purpose CPUs, special purpose memories, special purpose components, etc. Generally, functions performed by computer programs can be easily implemented by corresponding hardware, and specific hardware structures for implementing the same functions can be varied, such as analog circuits, digital circuits, or dedicated circuits. However, a software program implementation is a preferred embodiment for many more of the cases of the present invention. Based on such understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a readable storage medium, such as a floppy disk, a usb disk, a removable hard disk, a Read-only memory (ROM), a random-access memory (RAM, randomAccessMemory), a magnetic disk or an optical disk of a computer, etc., including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments of the present invention.
Claims (10)
1. A vehicular service system, the vehicular service system comprising:
the capacity supervision module is used for distributing service rights to the passenger enterprises and acquiring capacity resources of the passenger enterprises when receiving the passenger opening request;
the service configuration module is used for forming vehicle commodity information when receiving service configuration data and sending the vehicle commodity information to the operation platform;
the order processing module is used for matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform, generating a vehicle order, judging whether the vehicle order is a risk order, and performing wind control processing on the risk order;
and the vehicle dispatching module is used for distributing order data information corresponding to the vehicle order to a driver end according to the vehicle order processed by the wind control, so that the passenger vehicles corresponding to the driver end execute the vehicle service corresponding to the vehicle order.
2. The vehicular service system according to claim 1, wherein the capacity supervision module includes:
the authority allocation unit is used for auditing according to the qualification information uploaded by the passenger enterprises and allocating service authorities for the passenger enterprises;
the capacity acquisition unit is used for auditing according to the capacity resources uploaded by the passenger transport enterprises and distributing dispatch authorities for the capacity data;
the capacity monitoring unit is used for acquiring state information of capacity resources; wherein the capacity resources include passenger vehicles and drivers, and the status information includes vehicle monitoring information and driver monitoring information.
3. The vehicular service system according to claim 2, wherein the service configuration module includes:
the service configuration unit is used for forming vehicle commodity information when receiving the service configuration data;
and the commodity putting unit is used for sending the commodity information of the vehicle to the operation platform, and establishing an association relation between the operation platform and the operation platform so as to provide corresponding vehicle service of the commodity information of the vehicle for the passenger when the operation platform inputs an operation instruction.
4. The vehicular service system according to claim 3, wherein the service configuration data includes one or more of an open city, a line shift, a shift plan, an electronic fence, or a pricing rule.
5. The vehicular service system according to claim 3, wherein the operation instruction includes a vehicular commodity inquiry instruction, a vehicular commodity order instruction, and a vehicular commodity payment instruction, and the vehicular service includes vehicular commodity inquiry, vehicular commodity order, and vehicular commodity payment.
6. The vehicular service system according to claim 1, wherein the order processing module includes:
the order generation unit is used for matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform to generate a vehicle order;
and the order wind control unit is used for judging whether the vehicle order is a risk order according to a preset rule, and if so, carrying out wind control processing on the risk order.
7. The vehicle service system of claim 6, wherein the order wind control unit includes:
the judging unit judges whether the vehicle order is a risk order according to a preset rule;
the alarm unit judges the abnormal level according to the data information corresponding to the risk order and generates corresponding alarm information;
the first processing unit is used for automatically processing the risk order of the first preset abnormal level;
the second processing unit is used for sending the data information of the risk order with the second preset abnormal level to the manual processing end and manually processing the risk order;
the updating unit is used for establishing a risk order database, storing data information corresponding to the risk order database and updating the data information of the risk order which is automatically processed and manually processed.
8. The vehicular service system according to claim 1, wherein the vehicular dispatch module comprises:
the train operation adjustment unit is used for adjusting corresponding capacity resources for different areas, lines and scheduling plans according to the data information corresponding to the train order;
and the vehicle dispatching unit distributes order data information corresponding to the vehicle order to a driver end so that the passenger vehicle corresponding to the driver end executes the vehicle service corresponding to the vehicle order.
9. The vehicular service system of claim 1, further comprising a map service module, the map service module comprising:
the map service configuration unit acquires map information provided by a map service provider;
a map data processing unit for regularizing and labeling the map information to obtain map data of the vehicle;
and the map service calling unit is used for sending the map data to a calling end when receiving a calling instruction, wherein the calling end is a processing end corresponding to the calling instruction.
10. An interaction method for a vehicular service system according to any one of claims 1-9, the interaction method comprising:
when receiving a passenger transport opening request, a traffic supervision module distributes service rights for a passenger transport enterprise and acquires the traffic resources of the passenger transport enterprise;
forming commodity information of a vehicle when receiving service configuration data through a service configuration module, and sending the commodity information of the vehicle to an operation platform;
matching corresponding vehicle service according to the vehicle commodity information selected by the passenger on the operation platform through an order processing module, generating a vehicle order, judging whether the vehicle order is a risk order, and performing wind control processing on the risk order;
and distributing order data information corresponding to the vehicle order to a driver end through a vehicle dispatching module according to the vehicle order processed by the wind control, so that the passenger vehicles corresponding to the driver end execute the vehicle service corresponding to the vehicle order.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN116976610A (en) * | 2023-07-28 | 2023-10-31 | 东莞盟大集团有限公司 | Intelligent scheduling system and method based on 5G technology |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN116976610A (en) * | 2023-07-28 | 2023-10-31 | 东莞盟大集团有限公司 | Intelligent scheduling system and method based on 5G technology |
| CN116976610B (en) * | 2023-07-28 | 2024-01-26 | 东莞盟大集团有限公司 | Intelligent scheduling system and method based on 5G technology |
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