CN115994774A - Commodity information tracing method, system, electronic equipment and readable storage medium - Google Patents
Commodity information tracing method, system, electronic equipment and readable storage medium Download PDFInfo
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- CN115994774A CN115994774A CN202310282819.0A CN202310282819A CN115994774A CN 115994774 A CN115994774 A CN 115994774A CN 202310282819 A CN202310282819 A CN 202310282819A CN 115994774 A CN115994774 A CN 115994774A
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Abstract
The invention relates to a commodity information tracing method, a commodity information tracing system, electronic equipment and a readable storage medium, wherein the commodity information tracing method comprises the steps of obtaining user feedback information, wherein the user feedback information comprises commodity identifications, commodity categories and damage categories; determining a first possible responsible party according to the commodity category and the damage category based on the responsibility judging rule; when the first possible responsible party includes a designated responsible party; based on a preset commodity database, commodity logistics data corresponding to the commodity identification are retrieved according to the commodity identification; and determining a target responsible party according to a preset responsibility analysis rule and commodity logistics data. The invention has the effect of improving the accuracy of determining the responsible party causing the commodity problem.
Description
Technical Field
The present disclosure relates to the technical field of commodity information tracing, and in particular, to a commodity information tracing method, a system, an electronic device, and a readable storage medium.
Background
With the development of electronic commerce, more and more people choose to shop on the internet, and know the circulation state of products in time to become the demands of users, so that merchants and distributors need to provide the users with the logistics information of the products. Currently, a user can know the physical distribution state of an already purchased commodity through a purchasing platform. When the commodity received by the user has problems, the commodity is opaque in the sending and conveying processes, and the user and the shopping platform cannot judge whether the problem of the commodity is caused by a merchant or the problem of the commodity is caused by improper transportation of the commodity, so that the commodity problem is qualitatively analyzed through the logistics information analysis of the commodity, and the result of the responsible party for the commodity problem is inaccurate.
The prior art solutions described above have the following drawbacks: the accuracy of determining responsible parties for commodity problems is low.
Disclosure of Invention
In order to solve the problem that the accuracy of responsible parties for determining commodity problems is low, the application provides a commodity information tracing method, a commodity information tracing system, electronic equipment and a readable storage medium.
In a first aspect of the present application, a commodity information tracing method is provided. The method comprises the following steps:
acquiring user feedback information, wherein the user feedback information comprises commodity identifications, commodity categories and damage categories;
determining a first possible responsible party according to the commodity category and the damage category based on a responsibility judging rule;
when the first possible responsible party comprises a designated responsible party;
based on a preset commodity database, according to the commodity identification, commodity logistics data corresponding to the commodity identification are called;
and determining a target responsible party according to a preset responsibility analysis rule and the commodity logistics data.
According to the technical scheme, the user feedback information after the user receives the commodity is firstly obtained, preliminary judgment is made according to the user feedback information, and the first possible responsible party is determined. When the first responsible party comprises the appointed responsible party, the responsibility attribution representing the commodity damage is uncertain, so that the corresponding commodity logistics data is called. And analyzing commodity logistics information based on a preset responsibility analysis rule, and determining a target responsibility party. The method for determining the target responsible party according to the commodity logistics information through preliminary judgment on the user feedback information improves the problem that the accuracy of determining the responsible party causing commodity problems is low to a certain extent, and improves the accuracy of determining the target responsible party.
In one possible implementation manner, the determining, based on the responsibility determining rule, a first possible responsible party according to the commodity category and the damage category includes:
when the commodity category belongs to an easy-damage category, the first possible responsible party comprises a seller and a transporter;
when the commodity category belongs to a category which is not easy to damage;
judging whether the damage category is equal to a target category;
if so, the first potential responsible party includes a seller;
if not, the first possible responsible party comprises a transporter.
In one possible implementation manner, the retrieving, based on the preset commodity database, commodity circulation data corresponding to the commodity identifier according to the commodity identifier includes:
for the commodity corresponding to each commodity identifier, acquiring the transportation time, the transportation temperature, the jolt degree of a transportation road section, the transit time and the transit temperature in a transit station during transportation, and storing data in a commodity database during transportation;
and according to the commodity identification, commodity logistics information is retrieved from the commodity database, wherein the commodity logistics information comprises transportation time, transportation temperature, jolting degree of a transportation road section, transfer duration and transfer temperature.
In one possible implementation manner, the determining the target responsible party according to the preset responsibility analysis rule and the commodity circulation data includes:
determining influence factors according to a preset influence factor table and the commodity category, wherein the influence factors comprise one or more of temperature, duration and jolting degree;
according to the influence factors, corresponding commodity logistics data are called;
judging whether the commodity circulation data have data exceeding a preset data threshold value or not;
if the commodity logistics data exist, the target responsible party is a responsible person corresponding to the commodity logistics data;
if not, determining a target responsible party according to the sorting analysis rule and the commodity identification.
In one possible implementation manner, the determining a target responsible party according to the sorting analysis rule and the commodity identification includes:
determining manual sorting time according to the time of the commodity corresponding to the commodity identifier leaving the transfer station;
according to the manual sorting time, a corresponding manual sorting video is obtained;
according to a preset sorting identification model, analyzing the manual sorting video to determine a sorting result;
and when the sorting result is that abnormal sorting behaviors exist, the target responsible party is the sorting personnel corresponding to the manual sorting video.
In one possible implementation, the method further includes:
acquiring an after-sale time threshold value of the commodity identifier;
and deleting commodity logistics information corresponding to the commodity identification in the commodity database when the user feedback information is not acquired within the after-sale time threshold.
In one possible implementation, the method further includes:
obtaining the damage rate of the commodity;
determining a target damage rate according to commodity damage calculation rules, commodity logistics data and the data threshold;
and determining the payoff amount according to the commodity damage rate and the target damage rate based on payoff rules.
In a second aspect of the present application, a merchandise information traceability system is provided. The system comprises:
the data acquisition module is used for acquiring user feedback information, wherein the user feedback information comprises commodity identifications, commodity categories and damage categories;
the preliminary responsibility determining module is used for determining a first possible responsibility party according to the commodity category and the damage category based on responsibility judging rules;
the data calling module is used for calling commodity logistics data corresponding to the commodity identification based on a preset commodity database when the first possible responsible party comprises a designated responsible party;
the target responsibility determining module is used for determining a target responsibility party according to a preset responsibility analysis rule and the commodity logistics data.
In a third aspect of the present application, an electronic device is provided. The electronic device includes: a memory and a processor, the memory having stored thereon a computer program, the processor implementing the method as described above when executing the program.
In a fourth aspect of the present application, there is provided a computer readable storage medium having stored thereon a computer program which when executed by a processor implements a method as according to the first aspect of the present application.
In summary, the present application includes at least one of the following beneficial technical effects:
making preliminary judgment according to user feedback information, and determining a first possible responsible party; when the first responsible party comprises a designated responsible party, the corresponding commodity logistics data is required to be called, and then commodity logistics information is analyzed according to a responsibility analysis rule to determine a target responsible party; the method for determining the target responsible party according to the commodity logistics information by making preliminary judgment on the feedback information of the user improves the problem of low accuracy of determining the responsible party causing commodity problems to a certain extent.
Drawings
Fig. 1 is a schematic flow chart of a commodity information tracing method provided in the present application.
Fig. 2 is a schematic structural diagram of the commodity information tracing system provided in the present application.
Fig. 3 is a schematic structural diagram of an electronic device provided in the present application.
In the figure, 200, a commodity information tracing system; 201. a data acquisition module; 202. a preliminary responsibility determination module; 203. a data calling module; 204. a target responsibility determining module; 301. a CPU; 302. a ROM; 303. a RAM; 304. an I/O interface; 305. an input section; 306. an output section; 307. a storage section; 308. a communication section; 309. a driver; 310. removable media.
Detailed Description
For the purposes of making the objects, technical solutions and advantages of the embodiments of the present application more clear, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is apparent that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by one of ordinary skill in the art based on the embodiments herein without making any inventive effort, are intended to be within the scope of the present application.
In addition, the term "and/or" herein is merely an association relationship describing an association object, and means that three relationships may exist, for example, a and/or B may mean: a exists alone, A and B exist together, and B exists alone. In this context, unless otherwise specified, the term "/" generally indicates that the associated object is an "or" relationship.
Embodiments of the present application are described in further detail below with reference to the drawings attached hereto.
The embodiment of the application provides a commodity information tracing method, and the main flow of the method is described as follows.
As shown in fig. 1:
step S101: and acquiring user feedback information, wherein the user feedback information comprises commodity identification, commodity category and damage category.
Specifically, the user feedback information includes a commodity identification, a commodity category, and a damage category. The user feedback information represents feedback information filled in by the shopping platform when the user receives the problematic commodity. The commodity identification is a unique identification code of a commodity, and the commodity category represents the category of problematic commodities, and the commodity category comprises, but is not limited to, foods, clothes, shoes and hats, daily products, furniture, household appliances, textiles, hardware electric materials and kitchen ware. The damage category includes vulnerable category and not vulnerable category. The fragile category includes but is not limited to fresh foods, glass products, ceramic products and the like, and the non-fragile category includes but is not limited to clothing, shoes and hats and textile products. The category of the hard damage also comprises external damage caused by external force and internal damage caused by commodity quality problems. For example, the problems of more thread ends, chromatic aberration and the like of clothing commodities are that the commodities themselves are internal damage, if the clothing commodities are scored and the external package is correspondingly scored, the damage is external damage, and if the external package is not damaged, the damage is internal damage.
Step S102: based on the liability determination rule, a first possible liability party is determined according to the commodity category and the damage category.
Specifically, when the commodity category belongs to the vulnerable category, the commodity is easy to damage, the possibility that the commodity is damaged when the seller delivers the commodity cannot be excluded, so that the liability party for damage cannot be determined as the seller or the transporter, and the first possible liability party comprises the seller and the transporter; when the commodity category belongs to a category which is not easy to damage, the commodity is not easy to damage, whether the damage category is equal to a target category is judged, wherein the target category is internal damage, namely when the damage category is internal damage, the first possible responsible party is a seller; when the damage class is external damage, the first possible responsible party is a transport party.
Step S103: and when the first possible responsible party comprises the designated responsible party, based on a preset commodity database, commodity logistics data corresponding to the commodity identification is retrieved according to the commodity identification.
Specifically, the above designated responsible party is a transporter, when the first possible responsible party is a seller, the problem of the commodity is relatively clear, no further responsibility identification is needed, and when the first responsible party includes the seller and the transporter or the first responsible party includes only the transporter, the problem occurs in a certain place because the transporter includes a plurality of transportation nodes, so that commodity logistics data needs to be called for analysis.
For the commodity corresponding to each commodity identifier, the transportation time, transportation temperature, jolt degree of a transportation road section, the transfer time and transfer temperature of the transfer station during the transportation process of the commodity are acquired, and the data are stored in a commodity database. The transportation time, the transportation temperature and the transportation road section have corresponding relations, namely, one transportation time, a plurality of transportation temperatures and a plurality of jolting degrees are corresponding to the process of transporting from the transfer station A to the transfer station B. The above-mentioned transfer duration and transfer temperature also have correspondent relationship, namely correspond a transfer duration and a plurality of transfer temperatures to a same transfer station, the above-mentioned transfer duration represents the residence time in this transfer station, the above-mentioned transfer temperature represents the temperature data of the environment where this commodity is located in the course that this transfer station stays.
And according to the commodity identification, commodity logistics information corresponding to the commodity identification is called from a commodity database.
Step S104: and determining a target responsible party according to a preset responsibility analysis rule and commodity logistics data.
Specifically, according to a preset influence factor table and the commodity category, determining influence factors, wherein the influence factors comprise one or more of temperature, duration and jolting degree. Factors influencing commodity damage are different for different commodity categories, for example, damage caused by temperature is not negligible for glass products and ceramic products, and the main influencing factors are bumpy degree; for fresh, temperature and transport duration are major influencing factors; for fruits, the temperature, the transportation time and the jolt degree can damage the fruits to a certain extent. And according to the influence factors, the corresponding commodity logistics data are called. Judging whether the commodity circulation data have data exceeding a data threshold value, if so, the target responsible party is a responsible person corresponding to the commodity circulation data; if the commodity identification is not present, determining a target responsible party according to the sorting analysis rule and the commodity identification. For example, when the commodity is a box of fruit, the influencing factors include temperature, duration and jolt degree, and whether the transportation temperature and the transit temperature exceed a temperature preset value, whether the transportation duration and the transit duration exceed a duration preset value and whether the jolt degree exceeds a jolt preset value are sequentially judged. The preset time length value is different according to different transportation lines. When the transportation temperature in the transportation process of a certain road section exceeds a temperature preset value, a responsible person serving as the transportation of the road section is a target responsible party; when the parameters exceed the data threshold, a plurality of corresponding target responsible parties exist. And when the parameters do not exceed the data threshold, determining the manual sorting time according to the time of the commodity corresponding to the commodity identification leaving the transfer station. From the time the article leaves the conveyor belt and the speed of the conveyor belt is fixed, it can be inferred when the article was manually sorted. According to the manual sorting time, a corresponding manual sorting video is obtained; and analyzing the manual sorting video according to a preset sorting identification model to determine a sorting result. When the sorting result is that abnormal sorting behaviors exist, the target responsible party is the sorting person corresponding to the manual sorting video. When the sorting result is that no abnormal sorting behavior exists, the responsibility of the transporter can be eliminated, namely the target responsible party is the seller. And taking the violent sorting video and the normal sorting video as training sets, and inputting the training sets into the neural network model to obtain a final sorting identification model. The sorting recognition model is a technology well known to those skilled in the art, and is not described herein.
By setting the influence factor table, specific influence factors can be determined according to commodity categories, analysis and calculation of unnecessary influence factors are reduced, and analysis and calculation efficiency is improved under the condition that analysis result accuracy is ensured.
The commodity information tracing method further comprises the following steps:
acquiring an after-sale time threshold value of the commodity identifier; and deleting commodity circulation information corresponding to the commodity identification in the commodity database when the user feedback information is not acquired within the after-sale time threshold.
Specifically, after the order is generated, the commodity information of the commodity is stored in the commodity database, when the order is completed, in the after-sale time threshold range, the user does not generate feedback information to indicate that the user has no objection to the received commodity, the corresponding commodity logistics information can be deleted, the data can be deleted at regular time, the data storage cost can be reduced to a certain extent, and the data retrieval speed is improved while the data retrieval amount is reduced.
The commodity information tracing method further comprises the following steps:
obtaining the damage rate of the commodity; determining a target damage rate according to commodity damage calculation rules, commodity logistics data and the data threshold; and determining the payoff amount according to the commodity damage rate and the target damage rate based on payoff rules.
Specifically, the damage rate of the commodity represents the ratio of the damaged part of the commodity to the whole commodity. For example, for fruits, ten total, five damaged, the damage rate is fifty percent; for glass articles, the damage rate is one hundred percent if there is only one piece and damage. The commodity damage rate is obtained according to the data input by the user, and the commodity damage rate can be obtained by identifying and analyzing the pictures according to the pictures uploaded by the user. The above-mentioned process of identifying the picture is implemented by a target detection model, which is a technical means known to those skilled in the art, and will not be described herein. When the commodity circulation data exceeds the data threshold value, the larger the exceeding ratio (exceeding ratio= (data threshold value-commodity circulation data)/data threshold value), the larger the loss caused to the commodity is, different types of commodities are pre-stored in the database, the damage rate corresponding to the different exceeding ratio is larger, when two influencing factors exist, namely a first influencing factor and a second influencing factor, the damage rate corresponding to the first influencing factor is larger than or equal to the damage rate corresponding to the second influencing factor, and then the target damage rate = the damage rate corresponding to the first influencing factor (damage rate of 1+second influencing factor). When the commodity damage rate is smaller than or equal to the target damage rate, the commodity total amount is multiplied by the commodity damage rate to determine the payoff amount, and the payoff amount is paid by a target responsible party; when the commodity damage rate is greater than the target damage rate and the target responsible party is the transporter, the payoff amount of the transporter=commodity total amount of the target damage rate, the payoff amount of the seller=commodity total amount of the target damage rate; when the commodity damage rate is greater than the target damage rate and the target responsible party is the seller, the amount of payment of the seller=the total amount of commodity.
Referring to fig. 2, the commodity information tracing system 200 includes:
the data acquisition module 201 is configured to acquire user feedback information, where the user feedback information includes a commodity identifier, a commodity category, and a damage category;
a preliminary responsibility determining module 202 for determining a first possible responsible party according to the commodity category and the damage category based on responsibility judging rules;
the data retrieving module 203 is configured to retrieve commodity circulation data corresponding to the commodity identifier according to the commodity identifier based on a preset commodity database when the first possible responsible party includes a designated responsible party;
the target responsibility determining module 204 is configured to determine a target responsibility party according to a preset responsibility analysis rule and the commodity circulation data.
It will be clear to those skilled in the art that, for convenience and brevity of description, reference may be made to the corresponding process in the foregoing method embodiment for the specific working process of the described module, which is not described herein again.
The embodiment of the application discloses electronic equipment. Referring to fig. 3, the electronic device includes a Central Processing Unit (CPU) 301 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 302 or a program loaded from a storage portion 307 into a Random Access Memory (RAM) 303. In the RAM 303, various programs and data required for the system operation are also stored. The CPU 301, ROM 302, and RAM 303 are connected to each other by a bus. An input/output (I/O) interface 304 is also connected to the bus.
The following components are connected to the I/O interface 304: an input section 305 including a keyboard, a mouse, and the like; an output portion 306 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker, and the like; a storage portion 307 including a hard disk and the like; and a communication section 308 including a network interface card such as a LAN card, a modem, or the like. The communication section 308 performs communication processing via a network such as the internet. A driver 309 is also connected to the I/O interface 304 as needed. A removable medium 310 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is installed on the drive 309 as needed, so that a computer program read out therefrom is installed into the storage section 307 as needed.
In particular, according to embodiments of the present application, the process described above with reference to flowchart fig. 1 may be implemented as a computer software program. For example, embodiments of the present application include a computer program product comprising a computer program embodied on a machine-readable medium, the computer program comprising program code for performing the method shown in the flowcharts. In such embodiments, the computer program may be downloaded and installed from a network via the communication portion 308, and/or installed from the removable media 310. The above-described functions defined in the apparatus of the present application are performed when the computer program is executed by a Central Processing Unit (CPU) 301.
It should be noted that the computer readable medium shown in the present application may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present application, however, a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The foregoing description is only of the preferred embodiments of the present application and is presented as a description of the principles of the technology being utilized. It will be appreciated by persons skilled in the art that the scope of the application referred to in this application is not limited to the specific combinations of features described above, but it is intended to cover other embodiments in which any combination of features described above or their equivalents is possible without departing from the spirit of the application. Such as the above-mentioned features and the technical features having similar functions (but not limited to) applied for in this application are replaced with each other.
Claims (10)
1. The commodity information tracing method is characterized by comprising the following steps:
acquiring user feedback information, wherein the user feedback information comprises commodity identifications, commodity categories and damage categories;
determining a first possible responsible party according to the commodity category and the damage category based on a responsibility judging rule;
when the first possible responsible party comprises a designated responsible party;
based on a preset commodity database, according to the commodity identification, commodity logistics data corresponding to the commodity identification are called;
and determining a target responsible party according to a preset responsibility analysis rule and the commodity logistics data.
2. The commodity information tracing method according to claim 1, wherein said determining a first possible responsible party from said commodity category and said damage category based on a responsibility judgment rule comprises:
when the commodity category belongs to an easy-damage category, the first possible responsible party comprises a seller and a transporter;
when the commodity category belongs to a category which is not easy to damage;
judging whether the damage category is equal to a target category;
if so, the first potential responsible party includes a seller;
if not, the first possible responsible party comprises a transporter.
3. The commodity information tracing method according to claim 1, wherein said retrieving commodity circulation data corresponding to said commodity identification based on said preset commodity database, comprises:
for the commodity corresponding to each commodity identifier, acquiring the transportation time, the transportation temperature, the jolt degree of a transportation road section, the transit time and the transit temperature in a transit station during transportation, and storing data in a commodity database during transportation;
and according to the commodity identification, commodity logistics information is retrieved from the commodity database, wherein the commodity logistics information comprises transportation time, transportation temperature, jolting degree of a transportation road section, transfer duration and transfer temperature.
4. The commodity information tracing method according to claim 3, wherein said determining a target responsible party according to a preset responsibility analysis rule and said commodity circulation data comprises:
determining influence factors according to a preset influence factor table and the commodity category, wherein the influence factors comprise one or more of temperature, duration and jolting degree;
according to the influence factors, corresponding commodity logistics data are called;
judging whether the commodity circulation data have data exceeding a preset data threshold value or not;
if the commodity logistics data exist, the target responsible party is a responsible person corresponding to the commodity logistics data;
if not, determining a target responsible party according to the sorting analysis rule and the commodity identification.
5. The method of claim 4, wherein determining the target responsible party according to the sorting analysis rule and the commodity identification comprises:
determining manual sorting time according to the time of the commodity corresponding to the commodity identifier leaving the transfer station;
according to the manual sorting time, a corresponding manual sorting video is obtained;
according to a preset sorting identification model, analyzing the manual sorting video to determine a sorting result;
and when the sorting result is that abnormal sorting behaviors exist, the target responsible party is the sorting personnel corresponding to the manual sorting video.
6. The merchandise information tracing method of claim 3, further comprising:
acquiring an after-sale time threshold value of the commodity identifier;
and deleting commodity logistics information corresponding to the commodity identification in the commodity database when the user feedback information is not acquired within the after-sale time threshold.
7. The merchandise information tracing method of claim 4, further comprising:
obtaining the damage rate of the commodity;
determining a target damage rate according to commodity damage calculation rules, commodity logistics data and the data threshold;
and determining the payoff amount according to the commodity damage rate and the target damage rate based on payoff rules.
8. A merchandise information tracing system, comprising:
the data acquisition module (201) is used for acquiring user feedback information, wherein the user feedback information comprises commodity identifications, commodity categories and damage categories;
a preliminary responsibility determination module (202) for determining a first possible responsible party from the commodity category and the damage category based on responsibility judgment rules;
the data calling module (203) is used for calling commodity logistics data corresponding to the commodity identification based on a preset commodity database when the first possible responsible party comprises a designated responsible party;
and the target responsibility determining module (204) is used for determining a target responsibility party according to a preset responsibility analysis rule and the commodity logistics data.
9. An electronic device comprising a memory and a processor, wherein the memory has stored thereon a computer program, and wherein the processor implements the method of any of claims 1-7 when the program is executed.
10. A computer readable storage medium, characterized in that a computer program is stored thereon, which program, when being executed by a processor, implements the method according to any of claims 1-7.
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| CN117522225A (en) * | 2023-12-04 | 2024-02-06 | 江苏小梦科技有限公司 | Supply chain collaborative management method and system based on industrial Internet identification analysis |
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