CN115965440A

CN115965440A - Service processing method and device, electronic equipment and computer readable medium

Info

Publication number: CN115965440A
Application number: CN202211647707.2A
Authority: CN
Inventors: 梁夕雅; 李宽; 陆斌; 任默; 李怡姗; 杨小刚; 张振华; 邵丽荣; 张辰; 张斌
Original assignee: Beijing Jingdong Century Trading Co Ltd; Beijing Wodong Tianjun Information Technology Co Ltd
Current assignee: Beijing Jingdong Century Trading Co Ltd; Beijing Wodong Tianjun Information Technology Co Ltd
Priority date: 2022-12-21
Filing date: 2022-12-21
Publication date: 2023-04-14

Abstract

The application discloses a service processing method, a service processing device, electronic equipment and a computer readable medium, which relate to the technical field of computers, wherein one specific embodiment comprises the steps of receiving a service processing request, acquiring a corresponding user identifier, and further acquiring a corresponding order identifier according to the user identifier; determining the article type of each article in the order corresponding to the order identification, and determining a target delivery user according to the article type; processing the order mark according to the type of the article to generate a target order mark; and sending the target order identification to the target delivery user. The waiting of the user is avoided, and the performance efficiency and the user experience of the article distribution are improved.

Description

Service processing method and device, electronic equipment and computer readable medium

Technical Field

The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for processing a service, an electronic device, and a computer-readable medium.

Background

When a user purchases a service product corresponding to a physical object, because the physical process and the virtual service information are independent, the physical distribution link logistics side does not know the information of the service object purchased by the user when receiving the information of the physical object, logistics performing distribution, and service needs to be performed by a service provider, performing step-by-step, performing is asynchronous, the efficiency is low, user waiting is caused, and user experience is reduced.

In the process of implementing the present application, the inventor finds that at least the following problems exist in the prior art:

when the same order contains different types of commodities, the performance efficiency is low.

Disclosure of Invention

In view of this, embodiments of the present application provide a service processing method, an apparatus, an electronic device, and a computer readable medium, which can solve the problem of low fulfillment efficiency when the same order includes different types of commodities.

In order to achieve the above object, according to an aspect of the embodiments of the present application, a service processing method is provided, including:

receiving a service processing request, acquiring a corresponding user identifier, and further acquiring a corresponding order identifier according to the user identifier;

determining the article type of each article in the order corresponding to the order identification, and determining a target delivery user according to the article type;

processing the order mark according to the type of the article to generate a target order mark;

and sending the target order identification to the target delivery user.

Optionally, determining the item type of each item in the order corresponding to the order identifier includes:

and calling an identification library corresponding to different article types, further matching the order identification with each identification in the identification library, and determining the article type corresponding to the matched identification as the article type of each article in the order corresponding to the order identification.

Optionally, matching the order identifier with each identifier in the identifier library includes:

segmenting the order mark to generate each segmented mark;

and matching each segment identifier with each identifier in the identifier library.

Optionally, processing the order identifier according to the type of the item to generate a target order identifier, including:

determining the quantity of different types of articles corresponding to the order identification;

in response to the number exceeding one, calling an order splitting program to split order identifications based on the number and the item type, and further generating each split order identification;

and determining each split order mark as a target order mark.

Optionally, after generating each split order identifier, the method further includes:

and correlating and storing the user identification and each split order identification.

Optionally, determining the target delivery user according to the type of the item includes:

responding to the item type as a physical item and a virtual service item;

and calling a preset distribution user pool to determine distribution users corresponding to the entity goods and the virtual service goods from the preset distribution user pool, and further determining the distribution users as target distribution users.

Optionally, determining a delivery user corresponding to the entity article and the virtual service article from a preset delivery user pool, and then determining the delivery user as a target delivery user includes:

determining the attribute of the goods which can be delivered by each delivery user in a preset delivery user pool and the range of the services which can be provided;

matching the entity object and the virtual service object with each service in the object attribute and service range, and determining the delivery user corresponding to the successfully matched object attribute and service as the target delivery user.

In addition, the present application also provides a service processing apparatus, including:

the receiving unit is configured to receive the service processing request, acquire the corresponding user identifier and further acquire the corresponding order identifier according to the user identifier;

the target delivery user determining unit is configured to determine the article type of each article in the order corresponding to the order identification, and determine a target delivery user according to the article type;

a target order identification generation unit configured to process the order identification according to the item type to generate a target order identification;

and the sending unit is configured to send the target order identification to the target delivery user.

Optionally, the target delivery user determining unit is further configured to:

segmenting the order mark to generate each segmented mark;

Optionally, the target order identification generating unit is further configured to:

and determining each split order mark as a target order mark.

Optionally, the service processing apparatus further includes an association unit configured to:

Optionally, the target delivery user determining unit is further configured to:

responding to the item type as a physical item and a virtual service item;

Optionally, the target delivery user determining unit is further configured to:

In addition, the present application also provides a service processing electronic device, including: one or more processors; a storage device for storing one or more programs which, when executed by one or more processors, cause the one or more processors to implement the service processing method as described above.

In addition, the present application also provides a computer readable medium, on which a computer program is stored, which when executed by a processor implements the service processing method as described above.

One embodiment of the above invention has the following advantages or benefits: the method comprises the steps of obtaining a corresponding user identification by receiving a service processing request, and further obtaining a corresponding order identification according to the user identification; determining the article type of each article in the order corresponding to the order identification, and determining a target delivery user according to the article type; processing the order mark according to the type of the article to generate a target order mark; and sending the target order identification to the target delivery user. The waiting of the user is avoided, and the performance efficiency and the user experience of the goods distribution are improved.

Further effects of the above-mentioned non-conventional alternatives will be described below in connection with the embodiments.

Drawings

The drawings are included to provide a further understanding of the application and are not to be construed as limiting the application. Wherein:

fig. 1 is a schematic diagram of a main flow of a service processing method according to an embodiment of the present application;

fig. 2 is a schematic diagram of a main flow of a service processing method according to an embodiment of the present application;

fig. 3 is a schematic view of an application scenario of a service processing method according to an embodiment of the present application;

fig. 4 is a schematic diagram of the main elements of a traffic processing apparatus according to an embodiment of the present application;

FIG. 5 is an exemplary system architecture diagram to which embodiments of the present application may be applied;

fig. 6 is a schematic structural diagram of a computer system suitable for implementing the terminal device or the server according to the embodiment of the present application.

Detailed Description

The following description of the exemplary embodiments of the present application, taken in conjunction with the accompanying drawings, includes various details of the embodiments of the application for the understanding of the same, which are to be considered exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present application. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness. According to the technical scheme, the data acquisition, storage, use, processing and the like meet the relevant regulations of national laws and regulations.

Fig. 1 is a schematic diagram of a main flow of a service processing method according to an embodiment of the present application, and as shown in fig. 1, the service processing method includes:

step S101, receiving a service processing request, obtaining a corresponding user identifier, and further obtaining a corresponding order identifier according to the user identifier.

In this embodiment, an execution main body (for example, a server) of the service processing method may receive the service processing request through a wired connection or a wireless connection. The business process request may be, for example, a request to deliver an order containing one or more items of a different type. After receiving the service processing request, the executing agent may obtain the user identifier carried in the request, for example, the user identifier may be a nickname of a user submitting an order, a mobile phone tail number of the user, and the like. After obtaining the user identifier carried in the request, the execution main body may obtain an order identifier of the corresponding order submitted by the user according to the user identifier, where the order identifier may be, for example, an order number. The order mark can be assembled by the item mark and a type mark corresponding to the type corresponding to the item. The order of the item identifier and the type identifier in the order identifier is not particularly limited in the embodiment of the present application.

And step S102, determining the item type of each item in the order corresponding to the order identification, and determining the target delivery user according to the item type.

By way of example, the item types may include physical items and virtual service items. Items in the same order may include both physical items and virtual service items. Specifically, the virtual service item in the same order may be a physical service item in the order, where the service includes installation, maintenance, and the like, and the content of the virtual service item is not specifically limited in this embodiment of the application.

Specifically, determining a target delivery user according to the type of the item comprises the following steps:

responding to the article type as a physical article and a virtual service article;

The distribution users in the preset distribution user pool may be users who can provide the distribution and installation services at the same time. Meanwhile, the executive body can also screen the delivery users in the preset delivery user pool according to the attributes of the entity articles, such as volume, weight, storage conditions and the like, and can match the services which can be provided by the delivery users in the preset delivery user pool with the virtual service articles in the order, so as to obtain the target delivery users which meet the attributes of the entity articles and can provide the services matched with the virtual service articles, and thus, the articles can be delivered quickly and with guaranteed quality under the condition of meeting the requirements of the users.

In addition, the executive body can also take the distance between the delivery user in the preset delivery user pool and the delivery starting position of the entity article in the order as a screening condition, so that the target delivery user which can receive the entity article most quickly and deliver the entity article based on the attribute of the entity article and the virtual service required to be provided can be obtained, the speed and the quality of article delivery are ensured, and the satisfaction degree of the user is improved.

Specifically, determining a delivery user corresponding to the entity article and the virtual service article from a preset delivery user pool, and further determining the delivery user as a target delivery user includes:

the method comprises the steps of determining the attribute of the goods which can be delivered and the range of services which can be provided by each delivery user in a preset delivery user pool. In particular, the property of the article may include the weight, volume, transport conditions, etc. of the article. The range of services that can be provided includes installation services, maintenance services, repair services, and the like.

And matching the entity article and the virtual service article with each service in the article attribute and service range, and determining the delivery user corresponding to the successfully matched article attribute and service as a target delivery user.

For example, the physical object R may be a large piece of furniture, the volume of the physical object R is 20 square meters, the virtual service object corresponding to the physical object is installation service, and a user who can deliver the physical object R and can simultaneously provide corresponding installation service is found from the object attribute and the service range that can be provided by each delivery user in the preset delivery user pool as a target delivery user.

Specifically, determining the item type of each item in the order corresponding to the order identifier includes:

Specifically, matching the order identifier with each identifier in the identifier library includes:

segmenting the order mark to generate each segmented mark; and matching each segment identifier with each identifier in the identifier library.

Different item type identifiers can be stored in the identifier library. The order identification can be assembled by each article type identification, each article type identification can be obtained by segmenting the order identification, and then each obtained article type identification can be matched with each article type identification gathered by the identification library, specifically, whether the identification which is the same as each article type identification obtained by segmenting the order identification exists in the identification library is judged, and if yes, the identification obtained by matching is determined as the article type identification corresponding to the article corresponding to the order identification.

Step S103, processing the order identification according to the type of the article to generate a target order identification.

The executive subject can split the order identifications according to the article types to obtain each split order identification, and the split order identifications are used as target order identifications.

And step S104, sending the target order identification to the target distribution user.

The target order identification obtained by splitting is sent to the target delivery user, so that the target delivery user can simultaneously perform delivery of the object corresponding to the target order identification, specifically including delivery of the physical object and delivery of the service corresponding to the physical object, thereby ensuring simultaneous performance of the physical object and the service, and improving performance efficiency and user experience.

In the embodiment, the corresponding user identifier is obtained by receiving the service processing request, and then the corresponding order identifier is obtained according to the user identifier; determining the article type of each article in the order corresponding to the order identification, and determining a target delivery user according to the article type; processing the order mark according to the type of the article to generate a target order mark; and sending the target order identification to the target delivery user. The waiting of the user is avoided, and the performance efficiency and the user experience of the article distribution are improved.

Fig. 2 is a schematic main flow diagram of a service processing method according to an embodiment of the present application, and as shown in fig. 2, the service processing method includes:

step S201, receiving a service processing request, acquiring a corresponding user identifier, and further acquiring a corresponding order identifier according to the user identifier.

The business process request may be, for example, a request for delivery of a physical item or a virtual service item. The virtual service items may include installation services, maintenance services, removal services, maintenance services, and the like. After receiving the service processing request, the executing agent may obtain the user identifier carried in the request, for example, the user identifier may be a nickname of a user submitting an order, a mobile phone tail number of the user, and the like. After obtaining the user identifier carried in the request, the execution main body may obtain an order identifier of the corresponding order submitted by the user according to the user identifier, where the order identifier may be, for example, an order number. The order mark can be assembled by the item mark and a type mark corresponding to the type corresponding to the item. The order of the item identifier and the type identifier in the order identifier is not particularly limited in the embodiment of the present application.

Step S202, determining the item type of each item in the order corresponding to the order mark, and determining the target delivery user according to the item type.

And the executive body identifies the type identifier in the order identifier to determine the item type of each item in the order corresponding to the order identifier. For example, the execution principal may identify the Type identifier in the order identifier by identifying a prefix, such as Type, for the Type identifier.

Step S203, determining the quantity of the different types of items corresponding to the order identifier.

And determining the quantity of different types of items corresponding to the order identifications by identifying the quantity of the type identifications in the order identifications. The number of different types of identifiers in the order identifier may be determined as the number of different types of items corresponding to the order identifier.

Specifically, the type identifiers in the identified order identifiers may be clustered to obtain cluster clusters composed of the type identifiers, and the number of the cluster clusters is determined as the number of different types of articles corresponding to the order identifiers.

Step S204, responding to the number exceeding one, calling an order splitting program to split order identifications based on the number and the type of the article, and further generating each split order identification.

When the number of the different types of articles corresponding to the order identifier is multiple, for example, 2, the order splitting program is triggered and called, so that the order identifier is split into identifiers with the same number as the number of the different types of articles, and each split order identifier is obtained.

Specifically, after generating each split order identifier, the method further includes: and correlating and storing the user identification and each split order identification.

Step S205 determines each split order identifier as a target order identifier.

The executive agent may correlate the split order identifications and determine them as target order identifications.

Step S206, the target order mark is sent to the target delivery user.

Sending each split target order identification to a target delivery user, and when it is detected that the target delivery user completes one target order identification, obtaining the number of the remaining target order identifications, and further generating reminding information based on the number of the remaining target order identifications, for example: "the user has 3 orders left undelivered" to alert the targeted delivery user to avoid missed deliveries.

Fig. 3 is a schematic application scenario diagram of a service processing method according to an embodiment of the present application. The business processing method of the embodiment of the application can be applied to the distribution scene of the entity goods and the virtual service goods. Specifically, taking an article as an on-sale commodity and a user purchasing an electrical appliance and purchasing an installation service for the electrical appliance as an example, the business processing logic in this scenario is as follows:

the method comprises the steps that a user adds price to purchase a corresponding service commodity when a corresponding physical commodity is purchased by an E-commerce APP, a settlement page writes corresponding physical commodity information into order information through identifying a service commodity identifier, the corresponding relation between the physical commodity and the service is stored, an order fulfillment system identifies the relation to print a corresponding 'delivery and loading' service commodity identifier for the corresponding physical commodity, a logistics distribution system judges that the order is a service order which is delivered and loaded immediately through obtaining the identifier of the order information, and the logistics distribution personnel are arranged to complete value-added service fulfillment and loading-on installation in the delivery fulfillment process, so that the corresponding installation timeliness is improved.

Step A: a user browses electric appliance commodities, orders a physical electric appliance plus service commodities, identifies a Stock Keeping Unit (SKU) of service through a settlement page, and associates the physical electric appliance with service information and records and stores the service information;

the user finds the electric appliance needing to be purchased through the e-commerce APP, sees the corresponding installation service on the commodity detail page, clicks to immediately purchase to enter the settlement page, the settlement middle station can determine that the electric appliance service exists through identifying the identifier of the purchase service, such as an order identifier (such as an order number) of the purchase service, and associates and stores the service commodity identifier corresponding to the corresponding electric appliance service and the physical commodity identifier corresponding to the physical electric appliance in order information.

And B: the order splitting system marks an order through the service identification of the service commodity in the obtained order information and splits the order from the real object and the service;

the order fulfillment system (OFC system) marks the current order by recognizing the existence of the service item identifier in the order information in the settlement page, and splits the physical electric appliance item and the service item into two orders respectively, and associates the two orders and stores the association relationship of the two orders.

And C: the logistics distribution system identifies the order mark to perform fulfillment of the physical commodity and fulfillment of the service;

when the distribution personnel carry out distribution and fulfillment for the order, the order in the logistics distribution system is inquired to have a physical electrical order and a related service order, and the distribution personnel can carry out fulfillment for the service order while carrying out on-line distribution, so that installation service is provided for the user.

Step D: the user side receives the electric appliance and checks and accepts the installation service;

after the physical distribution personnel perform home distribution and installation, the user evaluates the physical goods of the electric appliances and the installation service, performs overall acceptance action, and completes the operation order (namely, completes distribution and service fulfillment).

According to the embodiment of the application, the order relation between the physical goods and the virtual service goods is correlated, the physical order can obtain the service identification of the service bought by the physical order, and logistics distribution personnel can complete distribution and fulfillment and installation fulfillment at one time, so that waiting of users is avoided, and fulfillment efficiency and user experience of goods distribution are improved.

Fig. 4 is a schematic diagram of main units of a service processing apparatus according to an embodiment of the present application. As shown in fig. 4, the service processing apparatus 400 includes a receiving unit 401, a target delivery user determining unit 402, a target order identification generating unit 403, and a transmitting unit 404.

The receiving unit 401 is configured to receive the service processing request, obtain a corresponding user identifier, and further obtain a corresponding order identifier according to the user identifier.

And a target delivery user determining unit 402 configured to determine the item type of each item in the order corresponding to the order identifier, and determine a target delivery user according to the item type.

A target order identification generating unit 403 configured to process the order identification according to the item type to generate a target order identification.

A sending unit 404 configured to send the target order identification to the target delivery user.

In some embodiments, the target delivery user determining unit 402 is further configured to: and calling an identification library corresponding to different article types, further matching the order identification with each identification in the identification library, and determining the article type corresponding to the matched identification as the article type of each article in the order corresponding to the order identification.

In some embodiments, the target delivery user determining unit 402 is further configured to: segmenting the order mark to generate each segmented mark; and matching each segment identifier with each identifier in the identifier library.

In some embodiments, the target order identification generation unit 403 is further configured to: determining the quantity of different types of articles corresponding to the order identification; in response to the quantity exceeding one, calling an order splitting program to split order identifications based on the quantity and the item type, and further generating each split order identification; and determining each split order mark as a target order mark.

In some embodiments, the traffic processing apparatus further comprises an association unit, not shown in fig. 4, configured to: and correlating and storing the user identification and each split order identification.

In some embodiments, the target delivery user determining unit 402 is further configured to: responding to the item type as a physical item and a virtual service item; and calling a preset distribution user pool to determine distribution users corresponding to the entity goods and the virtual service goods from the preset distribution user pool, and further determining the distribution users as target distribution users.

In some embodiments, the target delivery user determining unit 402 is further configured to: determining the attribute of the goods which can be delivered by each delivery user in a preset delivery user pool and the range of the services which can be provided; and matching the entity article and the virtual service article with each service in the article attribute and service range, and determining the delivery user corresponding to the successfully matched article attribute and service as a target delivery user.

It should be noted that the service processing method and the service processing apparatus of the present application have corresponding relationships in the specific implementation content, and therefore, the repeated content is not described again.

Fig. 5 shows an exemplary system architecture 500 to which the service processing method or the service processing apparatus according to the embodiment of the present application may be applied.

As shown in fig. 5, the system architecture 500 may include

terminal devices

501, 502, 503, a network 504, and a server 505. The network 504 serves to provide a medium for communication links between the

terminal devices

501, 502, 503 and the server 505. Network 504 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

A user may use

terminal devices

501, 502, 503 to interact with a server 505 over a network 504 to receive or send messages, etc. The

terminal devices

501, 502, 503 may have installed thereon various communication client applications, such as shopping-like applications, web browser applications, search-like applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only).

The

terminal devices

501, 502, 503 may be various electronic devices having a business process screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.

The server 505 may be a server providing various services, such as a background management server (for example only) providing support for business processing requests submitted by users using the

terminal devices

501, 502, 503. The background management server can receive the service processing request, acquire the corresponding user identification and further acquire the corresponding order identification according to the user identification; determining the article type of each article in the order corresponding to the order identification, and determining a target delivery user according to the article type; processing the order mark according to the type of the article to generate a target order mark; and sending the target order identification to the target delivery user. The waiting of the user is avoided, and the performance efficiency and the user experience of the goods distribution are improved.

It should be noted that the service processing method provided in the embodiment of the present application is generally executed by the server 505, and accordingly, the service processing apparatus is generally disposed in the server 505.

It should be understood that the number of terminal devices, networks, and servers in fig. 5 are merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

Referring now to FIG. 6, shown is a block diagram of a computer system 600 suitable for use in implementing a terminal device of an embodiment of the present application. The terminal device shown in fig. 6 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present application.

As shown in fig. 6, the computer system 600 includes a Central Processing Unit (CPU) 601 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 602 or a program loaded from a storage section 608 into a Random Access Memory (RAM) 603. In the RAM603, various programs and data necessary for the operation of the computer system 600 are also stored. The CPU601, ROM602, and RAM603 are connected to each other via a bus 604. An input/output (I/O) interface 605 is also connected to bus 604.

The following components are connected to the I/O interface 605: an input portion 606 including a keyboard, a mouse, and the like; an output section 607 including a signal processing section such as a Cathode Ray Tube (CRT), a liquid crystal credit authorization inquiry processor (LCD), and the like, and a speaker and the like; a storage section 608 including a hard disk and the like; and a communication section 609 including a network interface card such as a LAN card, a modem, or the like. The communication section 609 performs communication processing via a network such as the internet. The driver 610 is also connected to the I/O interface 605 as needed. A removable medium 611 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 610 as necessary, so that a computer program read out therefrom is mounted in the storage section 608 as necessary.

In particular, according to embodiments disclosed herein, the processes described above with reference to the flow diagrams may be implemented as computer software programs. For example, embodiments disclosed herein include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 609, and/or installed from the removable medium 611. The above-described functions defined in the system of the present application are executed when the computer program is executed by the Central Processing Unit (CPU) 601.

It should be noted that the computer readable medium shown in the present application may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may include, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems that perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in the embodiments of the present application may be implemented by software or hardware. The described units may also be provided in a processor, which may be described as: a processor includes a receiving unit, a target delivery user determining unit, a target order identification generating unit, and a transmitting unit. Wherein the names of the elements do not in some way constitute a limitation on the elements themselves.

As another aspect, the present application also provides a computer-readable medium, which may be contained in the apparatus described in the above embodiments; or may be separate and not incorporated into the device. The computer readable medium carries one or more programs, and when the one or more programs are executed by one device, the device receives a service processing request, acquires a corresponding user identifier, and further acquires a corresponding order identifier according to the user identifier; determining the article type of each article in the order corresponding to the order identification, and determining a target delivery user according to the article type; processing the order mark according to the type of the article to generate a target order mark; and sending the target order identification to the target delivery user. The waiting of the user is avoided, and the performance efficiency and the user experience of the goods distribution are improved.

According to the technical scheme of the embodiment of the application, waiting of the user is avoided, and fulfillment efficiency and user experience of goods distribution are improved.

The above-described embodiments should not be construed as limiting the scope of the present application. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions can occur, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. A method for processing a service, comprising:

determining the item type of each item in the order corresponding to the order identification, and determining a target delivery user according to the item type;

processing the order identification according to the type of the article to generate a target order identification;

and sending the target order identification to the target delivery user.

2. The method of claim 1, wherein the determining that the order identifies an item type for each item in the corresponding order comprises:

calling an identification library corresponding to different article types, further matching the order identification with each identification in the identification library, and determining the article type corresponding to the matched identification as the article type of each article in the order corresponding to the order identification.

3. The method of claim 2, wherein matching the order identifier with identifiers in the identifier library comprises:

segmenting the order mark to generate each segmented mark;

and matching each segmented identification with each identification in the identification library.

4. The method of claim 1, wherein said processing the order identification according to the item type to generate a target order identification comprises:

in response to the quantity exceeding one, invoking an order splitting program to split the order identifications based on the quantity and the item type, thereby generating split order identifications;

and determining each split order mark as a target order mark.

5. The method of claim 4, wherein after said generating each split order identification, the method further comprises:

6. The method of claim 1, wherein said determining a targeted delivery user based on said item type comprises:

responding to the item type being a physical item and a virtual service item;

7. The method of claim 6, wherein the determining the delivery users corresponding to the physical goods and the virtual service goods from the preset delivery user pool, and further determining the delivery users as target delivery users, comprises:

determining the attribute of the goods which can be delivered by each delivery user in the preset delivery user pool and the range of the services which can be provided;

and matching the entity object and the virtual service object with the object attribute and each service in the service range, and determining the delivery user corresponding to the successfully matched object attribute and service as a target delivery user.

8. A traffic processing apparatus, comprising:

the receiving unit is configured to receive a service processing request, acquire a corresponding user identifier and further acquire a corresponding order identifier according to the user identifier;

a target order identifier generating unit configured to process the order identifier according to the item type to generate a target order identifier;

a sending unit configured to send the target order identification to the target delivery user.

9. The apparatus of claim 8, wherein the target delivery user determining unit is further configured to:

10. The apparatus of claim 9, wherein the target delivery user determining unit is further configured to:

segmenting the order mark to generate each segmented mark;

11. A transaction processing electronic device, comprising:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-7.

12. A computer-readable medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1-7.