CN115223291A - Service handling method and device for intelligent counter - Google Patents
Service handling method and device for intelligent counter Download PDFInfo
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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Abstract
The invention discloses a business handling method and a device of an intelligent counter, relating to the technical field of finance, wherein the method comprises the following steps: generating a queuing serial number corresponding to each bank card identifier and a sequence of the queuing serial numbers according to the inserting time of the bank card corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of users waiting in front to a mobile phone bank of each user; according to the sequence of each queuing serial number, when each queuing serial number is in turn, sending the updated number of the users waiting in front, the currently-in-turn queuing serial number and the next-in-turn queuing serial number to a mobile phone bank corresponding to the currently-in-turn queuing serial number and the non-in-turn queuing serial number; and when the user identification uploaded by the current service handling user corresponds to the current queuing number, handling the service for the current service handling user. The invention can update the queuing condition of the intelligent counter in time for the user.
Description
Technical Field
The invention relates to the technical field of finance, in particular to a business handling method and a business handling device for an intelligent counter. It should be noted that the method and apparatus for transacting business of an intelligent counter of the present invention can be used in the field of financial technology, and can also be used in any field except the field of financial technology.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, when a user transacts business at an intelligent counter of a bank, the user needs to sequentially stand in a queue in an intelligent counter area and transact the intelligent counter business according to the queue sequence. The time consumption for each user to transact the service is not fixed, and when the number of queued users is large, the users need to wait for a long time in the queue, so that the user experience is poor. And the user is close to the intelligent counter area for queuing, and the user information of the user currently transacting the business at the intelligent counter is easy to be peeped and leaked by other queuing users.
Disclosure of Invention
The embodiment of the invention provides a business handling method of an intelligent counter, which is used for updating the queuing condition of the intelligent counter to a user in time through a mobile banking station, does not need the user to wait in a queue in an intelligent counter area for a long time, improves the user experience, and further protects the user information safety of the user currently handling the business in the intelligent counter, and comprises the following steps:
acquiring bank card identifications of bank cards inserted by users through card inserting devices of intelligent counters and inserting time corresponding to the bank card identifications;
generating a queuing serial number corresponding to each bank card identifier and a sequence of the queuing serial numbers according to the insertion time corresponding to each bank card identifier;
determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of the users waiting in the front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
according to the sequence of each queuing serial number, sequentially sending queuing serial number updating information to the current queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not yet in turn when each queuing serial number is in turn; the queuing sequence number updating information comprises the number of the users waiting before updating, the queuing sequence number of the current round and the queuing sequence number of the next round;
and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user.
The embodiment of the invention also provides a business handling device of the intelligent counter, which is used for updating the queuing condition of the intelligent counter to the user in time through a mobile banking bank, does not need the long-time queuing waiting of the user in the area of the intelligent counter, improves the user experience, and further protects the user information safety of the user currently handling the business at the intelligent counter, and the device comprises:
the information acquisition module is used for acquiring the bank card identification of each bank card inserted by each user through the card insertion device of the intelligent counter and the insertion time corresponding to each bank card identification;
the queuing serial number generation module is used for generating a queuing serial number corresponding to each bank card identifier and the sequence of each queuing serial number according to the insertion time corresponding to each bank card identifier;
the first processing module is used for determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of users waiting in the front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
the second processing module is used for sending queuing serial number updating information to the currently-turned queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not turned according to the sequence of each queuing serial number when each queuing serial number is turned; the queuing sequence number updating information comprises the number of the users waiting before updating, the queuing sequence number of the current round and the queuing sequence number of the next round;
and the service handling module is used for handling the service for the current service handling user when the user identification uploaded by the current service handling user corresponds to the current queuing number.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored in the memory and can run on the processor, wherein the processor executes the computer program to realize the service handling method of the intelligent counter.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the service handling method of the intelligent counter is realized.
An embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program, and when the computer program is executed by a processor, the method for handling services in the intelligent counter is implemented.
In the embodiment of the invention, the bank card identification of each bank card inserted by each user through a card inserting device of an intelligent counter and the corresponding insertion time of each bank card identification are obtained; generating a queuing number corresponding to each bank card identifier and a sequence of the queuing numbers according to the insertion time corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of the users waiting in the front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications; according to the sequence of each queuing serial number, when each queuing serial number is turned, sequentially sending queuing serial number updating information to the current turning queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not turned; the queuing sequence number updating information comprises the number of the users waiting before updating, the queuing sequence number of the current round and the queuing sequence number of the next round; and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user. Therefore, the queuing condition of the intelligent counter can be updated to the user in time through the mobile banking, the user does not need to wait in a queue in the intelligent counter area for a long time, the user experience is improved, and the user information safety of the user currently handling the business at the intelligent counter is further protected.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a flowchart of a service handling method for an intelligent counter according to an embodiment of the present invention;
fig. 2 is a flowchart of a method for handling a service for a current service handling user when it is determined that a user identifier uploaded by the current service handling user corresponds to a queuing number that is currently in turn, according to an embodiment of the present invention;
fig. 3 is a flowchart of another method for handling a service for a current service handling user when it is determined that a user identifier uploaded by the current service handling user corresponds to a currently-in-turn queuing number according to the embodiment of the present invention;
FIG. 4 is a schematic view of a business handling apparatus of an intelligent counter provided in an embodiment of the present invention;
fig. 5 is a schematic diagram of a computer device provided in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
According to the technical scheme, the data acquisition, storage, use, processing and the like meet relevant regulations of national laws and regulations.
The term "and/or" herein merely describes an associative relationship, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of a, B, and C, and may mean including any one or more elements selected from the group consisting of a, B, and C.
In the description of the present specification, the terms "comprising," "including," "having," "containing," and the like are used in an open-ended fashion, i.e., to mean including but not limited to. Reference to the description of the terms "one embodiment," "a particular embodiment," "some embodiments," "for example," etc., means that a particular feature, structure, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. The sequence of steps involved in the embodiments is for illustrative purposes to illustrate the implementation of the present application, and the sequence of steps is not limited and can be adjusted as needed.
Research shows that when a user transacts business at an intelligent counter of a bank, the user needs to sequentially stand in a queue in an intelligent counter area and transact the intelligent counter business according to the queue sequence. The time consumption for each user to handle the service is not fixed, and when the number of queued users is large, the users need to wait for a long time in the queue, so that the user experience is poor. And the user is close to the intelligent counter area for queuing, and the user information of the user currently transacting the business at the intelligent counter is easy to be peeped and leaked by other queuing users.
In view of the above research, an embodiment of the present invention provides a service handling method for an intelligent counter, as shown in fig. 1, including:
s101: acquiring bank card identifiers of bank cards inserted by users through card inserting devices of intelligent counters and inserting moments corresponding to the bank card identifiers;
s102: generating a queuing number corresponding to each bank card identifier and a sequence of the queuing numbers according to the insertion time corresponding to each bank card identifier;
s103: determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of the users waiting in the front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
s104: according to the sequence of each queuing serial number, sequentially sending queuing serial number updating information to the current queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not yet in turn when each queuing serial number is in turn; the queuing sequence number updating information comprises the number of the users waiting before updating, the queuing sequence number of the current round and the queuing sequence number of the next round;
s105: and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user.
In the embodiment of the invention, the bank card identification of each bank card inserted by each user through the card inserting device of the intelligent counter and the insertion time corresponding to each bank card identification are obtained; generating a queuing number corresponding to each bank card identifier and a sequence of the queuing numbers according to the insertion time corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of the users waiting in the front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications; according to the sequence of each queuing serial number, sequentially sending queuing serial number updating information to the current queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not yet in turn when each queuing serial number is in turn; the queuing sequence number updating information comprises the number of the users waiting before the updating, the queuing sequence number currently in turn and the queuing sequence number next in turn; and when the user identification uploaded by the current service handling user corresponds to the current queuing number, handling the service for the current service handling user. Therefore, the queuing condition of the intelligent counter can be updated to the user in time through the mobile banking, the user does not need to wait in a queue in the intelligent counter area for a long time, the user experience is improved, and the user information safety of the user currently handling the business at the intelligent counter is further protected.
The following describes the service handling method of the intelligent counter in detail.
For the above S101 to S103, after the user arrives at the banking outlet, for example, the user may insert a bank card of a bank corresponding to the banking outlet into a card insertion device of the smart counter, the smart counter may generate a corresponding queuing number for the user according to an insertion time when the user inserts the bank card, queue the user in the background according to a sequence of the queuing numbers, and send the queuing number corresponding to the user and the number of users waiting in front to the mobile phone bank of the user.
In an embodiment of the present invention, the card insertion device for an intelligent counter includes: a plurality of first card slots; each first card slot is provided with a corresponding card slot identifier.
Specifically, after the mobile phone bank of the user receives the corresponding queuing serial number, the bank card inserted into the first card slot may be required to be taken out by the user in time, for example, so that other users may continue to insert the bank card into the first card slot and then obtain the queuing serial number. Therefore, in an embodiment of the present invention, after sending the corresponding queuing number and the number of the users who are waiting before to the mobile phone bank of each user, the method further includes: sending first card-taking reminding information to a first mobile phone bank corresponding to each first bank card identification acquired from a first card slot; the first card-taking reminding information comprises a card slot identifier of a first card slot in which the first card-taking reminding information corresponds to the first bank card identifier.
Here, the first bank card identifier is a bank card identifier of a bank card inserted into the first card slot, and the first mobile phone bank refers to a mobile phone bank of a user of the bank card inserted into the first card slot.
Therefore, the user can take the bank card from the corresponding first card slot in time according to the first card taking reminding information, so that other users can normally insert the card to obtain the queuing serial number, and the queuing information processing efficiency of the intelligent counter is improved.
In addition, the bank card inserted by the user in the card insertion device of the intelligent counter may be a bank card to be used subsequently when transacting business on the intelligent counter, or may be a bank card inserted by the user only for queuing, and therefore, in another embodiment of the present invention, the card insertion device of the intelligent counter further includes: a plurality of second card slots; and each second card slot is provided with a corresponding card slot identifier.
Here, the bank card in the second card slot may not require the user to take out the serial number in line, for example, the user may ask the user to store the bank card in the second card slot after taking the serial number in line, so as to be directly used when the user subsequently handles a business at the smart counter, or to take out the bank card from the second card slot.
Illustratively, after sending the corresponding queuing number and the number of the users waiting before to the mobile banking of each user, the method further includes: and sending the data to a second handset bank corresponding to each second bank card identification acquired from the second card slot: confirmation information whether to take the card; and feeding back: the bank card corresponding to the second handset bank without taking the card is locked in the corresponding second card slot, so that a user without taking the card can directly use the corresponding bank card locked in the second card slot for transaction when transacting business, and after the transaction is completed, the second card slot is unlocked from the bank card; and (3) feedback: the second mobile phone bank for taking the card sends second card taking reminding information; the second card-taking reminding information comprises a card slot identifier of a second card slot in which the second card-taking reminding information corresponds to the second bank card identifier.
Here, the second bank card identifier is a bank card identifier of a bank card inserted into the second card slot, the second handset bank refers to a handset bank of a user of the bank card inserted into the second card slot, and locking the bank card into the second card slot includes, for example, fixing the bank card in the second card slot and not allowing the bank card to be taken out.
For the above S104, queuing the user in the background by the intelligent counter according to the queuing number includes: and according to the sequence of each queuing serial number, sequentially sending queuing serial number updating information to the current queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not yet in turn when each queuing serial number is in turn.
The queuing sequence number updating information comprises the number of the users waiting before the updating, the queuing sequence number of the current round and the queuing sequence number of the next round.
Illustratively, assume that the queuing numbers are generated in order: 01. 02, 03 and 04, when the turn is 01, sending the data to the mobile phone banks corresponding to 01, 02, 03 and 04, wherein the current turn is 01, the next turn is 02, the number of the users waiting before is sent to the mobile phone bank corresponding to 01 is 0, the number of the users waiting before is sent to the mobile phone bank corresponding to 02 is 1, the number of the users waiting before is sent to the mobile phone bank corresponding to 03 is 2, and the number of the users waiting before is sent to the mobile phone bank corresponding to 04 is 3; when the turn is 02, sending the number of the currently-turned queuing number to the mobile phone banks corresponding to 02, 03 and 04 is 02, the number of the next-turned queuing number is 03, sending the number of the users waiting before to the mobile phone bank corresponding to 02 to 0, sending the number of the users waiting before to the mobile phone bank corresponding to 03 to 1, and sending the number of the users waiting before to the mobile phone bank corresponding to 04 to 2.
For the above S105, when transacting business for the current business user, different methods may be adopted for the user who takes out the bank card (for example, the user who inserts the bank card in the first card slot or the user who inserts the bank card in the second card slot but takes out the bank card later) and the user who does not take out the bank card (for example, the user who locks the bank card in the second card slot).
For example, as shown in fig. 2, for a user who takes a card (for example, a user who inserts a bank card in a first card slot or a user who inserts a bank card in a second card slot and then takes out a bank card), a flowchart of a method for handling a service for a current service handling user when determining that a user identifier uploaded by the current service handling user corresponds to a current round of queuing number is provided in an embodiment of the present invention, and includes:
s201: receiving a business handling request submitted by a current business handling user through inserting a bank card into a card inserting device of an intelligent counter or scanning an identity card in the intelligent counter;
s202: determining a user identifier of a current service handling user according to the service handling request;
s203: and when the user identification uploaded by the current service handling user corresponds to the current queuing number, handling the service for the current service handling user.
Further, to feed back: a second mobile phone bank (namely a mobile phone bank of a user locking a bank card in a second card slot) which does not take the card sends a face information acquisition prompt so that the user who does not take the card uploads first face information to the intelligent counter through the intelligent counter or a corresponding second mobile phone bank; generating an incidence relation between the first face information and a corresponding second bank card identifier; as shown in fig. 3, a flowchart of another method for transacting a service for a current service transacting user when determining that a user identifier uploaded by the current service transacting user corresponds to a currently-turned queuing number according to an embodiment of the present invention includes:
s301: receiving a service handling request uploaded by a current service handling user; the service handling request carries a card slot identifier corresponding to a locked bank card uploaded by a current service handling user;
s302: acquiring a second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user;
s303: determining the user identification of the current business handling user according to the second bank card identification corresponding to the card slot identification uploaded by the current business handling user;
s304: and when the user identification of the current business handling user is determined to correspond to the current queuing serial number, acquiring second face information of the current business handling user, and handling the business for the current business handling user according to the second bank card identification corresponding to the slot identification uploaded by the current business handling user when the second face information is consistent with the first face information associated with the second bank card identification corresponding to the slot identification uploaded by the current business handling user.
The embodiment of the invention also provides a business handling device of the intelligent counter, which is described in the following embodiment. Because the principle of solving the problems of the device is similar to the business handling method of the intelligent counter, the implementation of the device can refer to the implementation of the business handling method of the intelligent counter, and repeated parts are not described again.
As shown in fig. 4, a schematic diagram of a service handling apparatus for an intelligent counter according to an embodiment of the present invention includes:
the information acquisition module 401 is configured to acquire a bank card identifier of each bank card inserted by each user through the card insertion device of the intelligent counter and an insertion time corresponding to each bank card identifier;
a queuing number generation module 402, configured to generate a queuing number corresponding to each bank card identifier and a sequence of the queuing numbers according to an insertion time corresponding to each bank card identifier;
the first processing module 403 is configured to determine, according to each bank card identifier, a user identifier corresponding to each bank card identifier, and send, according to the user identifier corresponding to each bank card identifier, a corresponding queuing number and the number of users whose front edges are waiting to the mobile phone bank of each user;
the second processing module 404 is configured to send queuing sequence number update information to the currently-turned queuing sequence number and the mobile phone bank corresponding to the queuing sequence number that has not been turned in turn when each queuing sequence number is turned in turn according to the sequence of each queuing sequence number; the queuing sequence number updating information comprises the number of the users waiting before the updating, the queuing sequence number currently in turn and the queuing sequence number next in turn;
and a service handling module 405, configured to handle a service for the current service handling user when it is determined that the user identifier uploaded by the current service handling user corresponds to the current queuing number.
In one possible embodiment, the card-inserting device of the intelligent counter comprises: a plurality of first card slots; each first card slot is provided with a corresponding card slot identifier; the service handling device further comprises: the third processing module is used for sending first card-taking reminding information to a first mobile phone bank corresponding to each first bank card identifier acquired from the first card slot; the first card-taking reminding information comprises a card slot identifier of a first card slot in which the first card-taking reminding information corresponds to the first bank card identifier.
In a possible implementation manner, the service handling module is specifically configured to receive a service handling request submitted by a current service handling user through inserting a bank card into a card insertion device of an intelligent counter or scanning an identity card on the intelligent counter; determining a user identifier of a current service handling user according to the service handling request; and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user.
In a possible implementation, the card-inserting device of the intelligent counter further comprises: a plurality of second card slots; each second card slot is provided with a corresponding card slot identifier; the service handling device further comprises: and the fourth processing module is used for sending the data to a second mobile phone bank corresponding to each second bank card identifier acquired from the second card slot: confirming information whether to take the card; and feeding back: the bank card corresponding to the second handset bank without taking the card is locked in the corresponding second card slot, so that a user without taking the card can directly utilize the corresponding bank card locked in the second card slot to handle the business, and after the business is handled, the second card slot is unlocked from locking the bank card; and (3) feedback: the second mobile phone bank for taking the card sends second card taking reminding information; the second card-taking reminding information comprises a card slot identifier of a second card slot in which the second card-taking reminding information corresponds to the second bank card identifier.
In one possible embodiment, the method further comprises: a fifth processing module for feeding back: the second mobile phone bank which does not take the card sends a face information acquisition prompt so that a user who does not take the card uploads first face information to the intelligent counter through the intelligent counter or a corresponding second mobile phone bank; generating an incidence relation between the first face information and a corresponding second bank card identifier; the service handling module is specifically used for receiving a service handling request uploaded by a current service handling user; the service handling request carries a card slot identifier corresponding to a locked bank card uploaded by a current service handling user; acquiring a second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user; and when the second face information is consistent with the first face information associated with the second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user, handling the business for the current business handling user according to the second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user.
Based on the aforementioned inventive concept, as shown in fig. 5, the present invention further provides a computer device 500, which includes a memory 510, a processor 520, and a computer program 530 stored in the memory 510 and executable on the processor 520, wherein the processor 520 executes the computer program 530 to implement the aforementioned business transaction method for the intelligent counter.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the service handling method of the intelligent counter is realized.
An embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program, and when the computer program is executed by a processor, the method for handling services in the intelligent counter is implemented.
In the embodiment of the invention, the bank card identification of each bank card inserted by each user through the card inserting device of the intelligent counter and the insertion time corresponding to each bank card identification are obtained; generating a queuing serial number corresponding to each bank card identifier and a sequence of the queuing serial numbers according to the insertion time corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of the users waiting in the front to a mobile phone bank of each user according to the user identifications corresponding to the bank card identifications; according to the sequence of each queuing serial number, when each queuing serial number is turned, sequentially sending queuing serial number updating information to the current turning queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not turned; the queuing sequence number updating information comprises the number of the users waiting before updating, the queuing sequence number of the current round and the queuing sequence number of the next round; and when the user identification uploaded by the current service handling user corresponds to the current queuing number, handling the service for the current service handling user. Therefore, the queuing condition of the intelligent counter can be updated to the user in time through the mobile banking, the user does not need to wait in a queue in the intelligent counter area for a long time, the user experience is improved, and the user information safety of the user currently handling the business at the intelligent counter is further protected.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (12)
1. A business handling method of an intelligent counter is characterized by comprising the following steps:
acquiring bank card identifiers of bank cards inserted by users through card inserting devices of intelligent counters and inserting moments corresponding to the bank card identifiers;
generating a queuing number corresponding to each bank card identifier and a sequence of the queuing numbers according to the insertion time corresponding to each bank card identifier;
determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of the users waiting in the front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
according to the sequence of each queuing serial number, when each queuing serial number is turned, sequentially sending queuing serial number updating information to the current turning queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not turned; the queuing sequence number updating information comprises the number of the users waiting before updating, the queuing sequence number of the current round and the queuing sequence number of the next round;
and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user.
2. The transaction method of claim 1, wherein the card insertion means of the intelligent counter comprises: a plurality of first card slots; each first card slot is provided with a corresponding card slot identifier;
after sending the corresponding queuing serial number and the number of the users waiting before to the mobile phone bank of each user, the method further comprises the following steps:
sending first card-taking reminding information to a first mobile phone bank corresponding to each first bank card identification acquired from a first card slot; the first card-taking reminding information comprises a card slot identifier of a first card slot in which the first card-taking reminding information corresponds to the first bank card identifier.
3. The service handling method according to claim 1 or 2, wherein when it is determined that the user identifier uploaded by the current service handling user corresponds to the currently-turned queuing number, handling the service for the current service handling user comprises:
receiving a business handling request submitted by a current business handling user through inserting a bank card into a card inserting device of an intelligent counter or scanning an identity card in the intelligent counter;
determining a user identifier of a current service handling user according to the service handling request;
and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user.
4. The transaction method of claim 2, wherein the card insertion device of the smart counter further comprises: a plurality of second card slots; each second card slot is provided with a corresponding card slot identifier;
after sending the corresponding queuing number and the number of the users who wait before to the mobile phone banks of the users, the method further comprises the following steps:
and sending the data to a second handset bank corresponding to each second bank card identification acquired from the second card slot: confirming information whether to take the card;
and (3) feeding back: the bank card corresponding to the second handset bank without taking the card is locked in the corresponding second card slot, so that a user without taking the card can directly use the corresponding bank card locked in the second card slot for transaction when transacting business, and after the transaction is completed, the second card slot is unlocked from the bank card;
and (3) feedback: the second mobile phone bank of the card taking sends second card taking reminding information; the second card-taking reminding information comprises a card slot identifier of a second card slot in which the second card-taking reminding information corresponds to the second bank card identifier.
5. The business transaction method of claim 4, further comprising:
and (3) feedback: the second mobile phone bank which does not take the card sends a face information acquisition prompt so that the user who does not take the card uploads first face information to the intelligent counter through the intelligent counter or a corresponding second mobile phone bank;
generating an incidence relation between the first face information and a corresponding second bank card identifier;
when determining that the user identification uploaded by the current service handling user corresponds to the queuing number which is currently in turn, handling the service for the current service handling user, the method comprises the following steps:
receiving a service handling request uploaded by a current service handling user; the service handling request carries a card slot identifier corresponding to a locked bank card uploaded by a current service handling user;
acquiring a second bank card identifier corresponding to a card slot identifier uploaded by a current business handling user;
determining the user identification of the current business handling user according to the second bank card identification corresponding to the card slot identification uploaded by the current business handling user;
when the user identification of the current business handling user is determined to correspond to the current queuing number, second face information of the current business handling user is collected, and when the second face information is consistent with first face information associated with a second bank card identification corresponding to a slot identification uploaded by the current business handling user, the current business handling user handles business for the second bank card identification corresponding to the slot identification uploaded by the current business handling user.
6. A business handling device of an intelligent counter, comprising:
the information acquisition module is used for acquiring bank card identifications of all bank cards inserted by all users through the card insertion devices of the intelligent counters and insertion moments corresponding to all the bank card identifications;
the queuing serial number generation module is used for generating a queuing serial number corresponding to each bank card identifier and the sequence of each queuing serial number according to the insertion time corresponding to each bank card identifier;
the first processing module is used for determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing serial numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
the second processing module is used for sending queuing serial number updating information to the currently-turned queuing serial number and the mobile phone bank corresponding to the queuing serial number which is not turned according to the sequence of each queuing serial number when each queuing serial number is turned; the queuing sequence number updating information comprises the number of the users waiting before the updating, the queuing sequence number currently in turn and the queuing sequence number next in turn;
and the service handling module is used for handling the service for the current service handling user when the user identification uploaded by the current service handling user is determined to correspond to the current queuing serial number.
7. The transaction arrangement of claim 6, wherein the card insertion means of the intelligent counter comprises: a plurality of first card slots; each first card slot is provided with a corresponding card slot identifier;
the service handling device further comprises: the third processing module is used for sending first card-taking reminding information to a first mobile phone bank corresponding to each first bank card identification acquired from the first card slot; the first card-taking reminding information comprises a card slot identifier of a first card slot in which the first card-taking reminding information corresponds to the first bank card identifier.
8. The business handling device according to claim 6 or 7, wherein the business handling module is specifically configured to receive a business handling request submitted by a current business handling user by inserting a bank card into the card insertion device of the smart counter or scanning an identity card at the smart counter;
determining a user identifier of a current service handling user according to the service handling request;
and when the user identification uploaded by the current service handling user is determined to correspond to the queuing number which is currently in turn, handling the service for the current service handling user.
9. The transaction arrangement of claim 8, wherein the smart counter card insertion arrangement further comprises: a plurality of second card slots; each second card slot is provided with a corresponding card slot identifier;
the service handling device further comprises: and the fourth processing module is used for sending the data to a second mobile phone bank corresponding to each second bank card identifier acquired from the second card slot: confirmation information whether to take the card;
and feeding back: the bank card corresponding to the second handset bank without taking the card is locked in the corresponding second card slot, so that a user without taking the card can directly utilize the corresponding bank card locked in the second card slot to handle the business, and after the business is handled, the second card slot is unlocked from locking the bank card;
and (3) feedback: the second mobile phone bank of the card taking sends second card taking reminding information; the second card taking reminding information comprises a card slot identification of a second card slot where the second card taking reminding information corresponds to the second bank card identification.
10. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 5 when executing the computer program.
11. A computer-readable storage medium, characterized in that it stores a computer program which, when executed by a processor, implements the method of any one of claims 1 to 5.
12. A computer program product, characterized in that the computer program product comprises a computer program which, when being executed by a processor, carries out the method of any one of claims 1 to 5.
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