CN101276490A

CN101276490A - Method for queue of banking business

Info

Publication number: CN101276490A
Application number: CNA2007100912568A
Authority: CN
Inventors: 郑志豪
Original assignee: Individual
Current assignee: Individual
Priority date: 2007-03-27
Filing date: 2007-03-27
Publication date: 2008-10-01

Abstract

A banking queuing method is characterized in that a bank account identifier ID is used as a reference for getting a queuing number which is generated based on the bank account identifier ID inputted by a client; wherein the bank account identifier ID is a number related to a bank account, such as a bankbook number, a bank card number, a handset number, etc., which is a number capable of uniquely mapping the bank account; a queuing management system saves the bank account and record associated with the queuing number; when the client exit from queuing, the queuing management system can be notified through the bank account identifier ID to cancel the queuing number; thereby solving the problem of wasting time due to the null number of the queuing management system. When the client who does not cancel queuing does not transact banking services in a predetermined time, the queuing management system marks the bank account and the record associated with the queuing number to perform further treatment, thereby promoting the client to actively notify the queuing management system when exiting from queuing.

Description

A kind of method of banking queuing

Affiliated technical field

The present invention relates to the relevant bank queuing management system of a kind of computer software and hardware, especially can allow the client obtain queue number, cancel the bank queuing management system of queue number midway voluntarily according to account No. sign ID.

Background technology

The queue management system that present bank is adopted generally is made of ticket taking machine, server, LED display, voice system and counter service terminal.When the client lines up transacting business to the business hall,, take out a queue number to the ticket taking machine button.This queue number and account No. sign ID are irrelevant.When the client does not think transacting business because of certain reason, when withdrawing from queue queue, can not inform queue management system effectively, cause voice system spacing (queue number does not have corresponding client in the business hall), cause other to lose time the client and the staff that wait for.When the queuing client is many more, it is many more to abandon the client that lines up midway, and the problem of losing time is outstanding more.

Summary of the invention

Abandon lining up midway and can not effectively inform the problem of queue management system, queuing strategy provided by the invention for overcoming the client: the client obtains queue number according to account No. sign ID, and queue management system is preserved the record that this account No. and this queue number are associated; The client can identify ID according to account No. when dropping by the wayside queuing and inform queue management system, to cancel this queue number; The client of cancellation queuing does not handle related service at the appointed time, and queue management system indicates the record that this account No. and this queue number are associated, so that further handle, promotes the client initiatively to inform queue management system when abandoning lining up.

The present invention solves the queuing strategy that its technical matters adopts:

1. the queue number foundation is got in the account No. sign ID conduct of adopting the client to be correlated with, imports account No. sign ID according to the client, produces queue number.The account No. sign ID input of can swiping the card also can be inputed account No. by hand and identify ID and password, also can be by modes such as wireless telecommunications.Wherein account No. sign ID is the number relevant with account No., as bankbook number, imperial card number, China Merchants Bank's "Through Credit Card" number, cell-phone number etc., is the unique number that navigates to account No. of energy.

2. in queue management system, preserve the record that this queue number is associated with this account No. sign ID.

3. whether inform queue management system to abandon queuing according to the client, selection enters following 4 or 5.

4. work as the client and drop by the wayside queuing, can inform queue management system, can identify ID by account No. and cancel this queue number.

5. when taking turns to this client, queue management system is notified this client, and whether this client handles related service at the appointed time, selects to enter following 6 or 7.

6. this client does not handle related service at the appointed time, then this queue number is indicated with the record that this account No. sign ID is associated.

7. this client handles related service at the appointed time, and system enters operation system according to this account No. sign ID.

The invention has the beneficial effects as follows, drop by the wayside the client of queuing, can identify the queue number of ID cancellation oneself according to account No., queue management system can not be spacing (queue number does not have corresponding client in the business hall), and other can not lost time spacing because of queue management system the client and the service handling personnel that wait for.

Description of drawings

Fig. 1 is the queuing strategy process flow diagram.

Fig. 2 is the system architecture synoptic diagram.

Among Fig. 2,1. the client shows evaluation system, 2.LED display screen, 3. server, 4. voice system, 5. ticket taking machine, 6. counter service terminal, 7. card reader, 8. operation system.

Embodiment

Embodiment 1:

When the client enters lobby, bankbook was brushed on card reader (7), the information that card reader (7) reads is sent to server (3), server (3) is according to bankbook number queue number of generation, simultaneously preserve the account No. of this bankbook correspondence and the record that queue number is associated at server (3), server (3) control ticket taking machine (5) is printed a receipt that contains queue number information.The client comes according to the receipt information indicating and waits the zone and wait.If the client abandons queuing because of certain reason midway, to swipe the card once more, server (3) number is cancelled this queue number according to bankbook.When the staff needs the client to come to accept service, arrive server (3) by counter service terminal (6) transmission information, server (3) control voice system (4) synthesizes voice messaging " client XX please arrive the X window " with text message and reports, and shows " client XX please arrive the X window " in LED display (2) simultaneously.When the client will handle future in official hour, server (3) indicates the record that the account No. and the queue number of this bankbook correspondence is associated, the client shows evaluation system (1) and can be correspondingly processed to the client by the queuing record, can reward or punish; When the client handles, enter banking system (8) in official hour.

Claims

A kind of method of banking queuing is characterized in that, may further comprise the steps:

1. adopt account No. sign ID as getting the queue number foundation, import account No. sign ID, produce queue number according to the client.
2. work as the client and drop by the wayside queuing, can identify ID by account No. and cancel this queue number.

Wherein account No. sign ID is the number relevant with account No., as bankbook number, imperial card number, China Merchants Bank's "Through Credit Card" number, cell-phone number etc., is the unique number that navigates to account No. of energy.