CN101030291A - Queuing method - Google Patents
Queuing method Download PDFInfo
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- CN101030291A CN101030291A CNA2007100071628A CN200710007162A CN101030291A CN 101030291 A CN101030291 A CN 101030291A CN A2007100071628 A CNA2007100071628 A CN A2007100071628A CN 200710007162 A CN200710007162 A CN 200710007162A CN 101030291 A CN101030291 A CN 101030291A
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- queuing
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Abstract
A queuing method includes obtaining the queuing number by client according to account number identification ID, storing correlation record of said account number identification ID and queuing number by queuing management system, enabling client to notify queuing management system to cancel said queuing number when client is withdrawn from queuing at midway.
Description
Affiliated technical field
The present invention relates to the relevant queue management system of a kind of computer software and hardware, especially can allow the client obtain queue number, cancel the queue management system of queue number midway voluntarily according to account number sign ID.
Background technology
The queue management system that is adopted of bank, telecommunications, hospital or other industry generally is made of ticket taking machine, server, LED display, voice system and counter service terminal at present.When the client lines up transacting business to the business hall,, take out a queue number to the ticket taking machine button.This queue number and customer account number sign ID are irrelevant.When the client does not think transacting business because of certain reason, when withdrawing from queue queue, can not inform queue management system effectively, cause voice system spacing (queue number does not have corresponding client in the business hall), cause other to lose time the client and the staff that wait for.When the queuing client is many more, it is many more to abandon the client that lines up midway, and the problem of losing time is outstanding more.
Summary of the invention
Abandon lining up midway and can not effectively inform the problem of queue management system, queuing strategy provided by the invention for overcoming the client: the client obtains queue number according to account number sign ID, and queue management system is preserved the record that account sign ID and this queue number are associated; The client can identify ID according to account number when dropping by the wayside queuing and inform queue management system, to cancel this queue number; The client of cancellation queuing does not handle related service at the appointed time, and queue management system indicates with the record that this queue number is associated account sign ID, so that further handle, promotes the client initiatively to inform queue management system when abandoning lining up.
The present invention solves the queuing strategy that its technical matters adopts:
1. the queue number foundation is got in the account number sign ID conduct of adopting the client to be correlated with, imports account number sign ID according to the client, produces queue number.The account number sign ID input of can swiping the card also can be inputed account number by hand and identify ID and password, also can be by modes such as wireless telecommunications.
2. in queue management system, preserve the record that this queue number is associated with account sign ID.
3. the function that the cancellation queue number is arranged in queue management system.Whether inform queue management system according to the client, abandon queuing, select to enter following 4 or 5.
4. work as the client and drop by the wayside queuing, can inform queue management system, can identify ID by account number and cancel this queue number.Method by account number sign ID cancellation queue number has following two kinds.
A. the customer interaction interface that obtains queue number and cancellation queue number is same, and at this moment queue management system receives account number sign id information for the first time, produces a queue number; Receive account number sign id information once more, the cancellation queue number; Such step repeats always.
B. the customer interaction interface that obtains queue number and cancellation queue number is not same, at this moment queue management system is by an account number sign of the every reception of the interactive interface that obtains queue number ID, produce a queue number, if account sign ID is arranged when the queue number of waiting for, the information of this reception is invalid, and system is pointed out; By the interactive interface of cancellation queue number, an account number sign of every reception id information is once cancelled the queue number operation, if no account identifies ID when the queue number of waiting for, the information of this reception is invalid, and system is pointed out.
5. when taking turns to this client, queue management system is notified this client, and whether this client handles related service at the appointed time, selects to enter following 6 or 7.
6. this client does not handle related service at the appointed time, then this queue number is indicated with the record that account sign ID is associated.
7. this client handles related service at the appointed time, and system identifies ID according to account, enters operation system.
The invention has the beneficial effects as follows, drop by the wayside the client of queuing, can identify the queue number of ID cancellation oneself according to account number, queue management system can not be spacing (queue number does not have corresponding client in the business hall), and other can not lost time spacing because of queue management system the client and the service handling personnel that wait for.
Description of drawings
Fig. 1 is the queuing strategy process flow diagram.
Fig. 2 is the system architecture synoptic diagram.
Among Fig. 2,1. the client shows evaluation system, 2.LED display screen, 3. server, 4. voice system, 5. ticket taking machine, 6. counter service terminal, 7. card reader, 8. operation system.
Embodiment
Embodiment 1:
With the bank queuing management system is example, when the client enters the business hall, bankbook was brushed on card reader (7), the information that card reader reads is sent to server (3), server (3) is according to bankbook number queue number of generation, simultaneously preserve the record that this bankbook number and queue number are associated at server (3), server (3) control ticket taking machine (5) is printed a receipt that contains queue number information.The client comes according to the receipt information indicating and waits the zone and wait.If the client abandons queuing because of certain reason midway, to swipe the card once more, server (3) number is cancelled this queue number according to bankbook.When the staff needs the client to come to accept service, arrive server (3) by counter service terminal (6) transmission information, server (3) control voice system (4) synthesizes voice messaging " client XX please arrive the X window " with text message and reports, and shows " client XX please arrive the X window " in LED display (2) simultaneously.When the client will handle future in official hour, server (3) indicate the record that this bankbook number and queue number are associated, and the client shows evaluation system (1) and can write down by lining up and be correspondingly processed to the client, can reward or punish; When the client handles, enter banking system (8) in official hour.
Claims (3)
- A kind of queuing strategy is characterized in that, may further comprise the steps:
- 1. adopt account number sign ID as getting the queue number foundation, import account number sign ID, produce queue number according to the client.
- 2. work as the client and drop by the wayside queuing, can identify ID by account number and cancel this queue number.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100071628A CN101030291A (en) | 2007-02-05 | 2007-02-05 | Queuing method |
| CNA2008100021623A CN101241613A (en) | 2007-02-05 | 2008-01-11 | Queuing method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100071628A CN101030291A (en) | 2007-02-05 | 2007-02-05 | Queuing method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101030291A true CN101030291A (en) | 2007-09-05 |
Family
ID=38715617
Family Applications (2)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007100071628A Pending CN101030291A (en) | 2007-02-05 | 2007-02-05 | Queuing method |
| CNA2008100021623A Pending CN101241613A (en) | 2007-02-05 | 2008-01-11 | Queuing method |
Family Applications After (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2008100021623A Pending CN101241613A (en) | 2007-02-05 | 2008-01-11 | Queuing method |
Country Status (1)
| Country | Link |
|---|---|
| CN (2) | CN101030291A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103700178A (en) * | 2013-12-15 | 2014-04-02 | 谭希妤 | Method and system for automatically optimizing client queue |
| CN111899405A (en) * | 2020-07-07 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank queuing and calling system |
| CN111899407A (en) * | 2020-07-18 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank access system based on identity recognition |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102148905B (en) * | 2010-02-10 | 2014-06-11 | 华为技术有限公司 | Method and device for queuing calls |
| CN102881066A (en) * | 2012-10-17 | 2013-01-16 | 刘大安 | Method for greatly improving service efficiency of various queuing windows |
| CN104599035A (en) * | 2014-12-18 | 2015-05-06 | 苏州市公安局交通巡逻警察支队 | Examiner random drawing examination method |
| CN105809800A (en) * | 2014-12-30 | 2016-07-27 | 航天信息股份有限公司 | Queuing management system and method for catering industry |
| CN105450768A (en) * | 2015-12-07 | 2016-03-30 | 深圳市智汇十方科技有限公司 | Reservation sequencing method and reservation sequencing apparatus |
| CN106235537A (en) * | 2016-07-30 | 2016-12-21 | 张越崎 | waiting bracelet |
| CN106340105A (en) * | 2016-08-21 | 2017-01-18 | 武克易 | Smartphone number-arranging reminding method |
| CN106355731A (en) * | 2016-08-21 | 2017-01-25 | 武克易 | Handheld terminal queuing reminding method |
| CN106327655A (en) * | 2016-08-21 | 2017-01-11 | 武克易 | Voice recognition based queuing number reminding method |
| CN106327656A (en) * | 2016-08-21 | 2017-01-11 | 武克易 | Image-recognition queuing number pre-reminding method |
| CN106373246A (en) * | 2016-08-21 | 2017-02-01 | 武克易 | Intelligent mobile phone queuing prompting system |
| CN106327657A (en) * | 2016-08-21 | 2017-01-11 | 武克易 | Image-recognition queuing number reminding method |
| CN106355729A (en) * | 2016-08-21 | 2017-01-25 | 武克易 | Voice identification type queuing number prompting method |
| CN106340106A (en) * | 2016-08-21 | 2017-01-18 | 武克易 | Convenient number-arranging reminding method |
| CN106373247A (en) * | 2016-08-21 | 2017-02-01 | 武克易 | Terminal device with queuing location prompting function |
| CN106340107A (en) * | 2016-08-21 | 2017-01-18 | 武克易 | Image recognition number-arranging reminding system |
| CN106355730A (en) * | 2016-08-21 | 2017-01-25 | 武克易 | Queuing number pre-reminding method |
| CN107967595B (en) * | 2017-10-30 | 2021-06-29 | 北京大数元科技发展有限公司 | Message reminding method and system supporting asynchronous and synchronous calculation |
| CN108109256A (en) * | 2017-12-29 | 2018-06-01 | 深圳市爱号网络科技有限公司 | A kind of method and system by high in the clouds data and equipment end intelligence queuing management |
| CN111784902A (en) * | 2020-06-30 | 2020-10-16 | 江苏苏宁银行股份有限公司 | Bank queuing system based on 5G internet of things technology |
-
2007
- 2007-02-05 CN CNA2007100071628A patent/CN101030291A/en active Pending
-
2008
- 2008-01-11 CN CNA2008100021623A patent/CN101241613A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103700178A (en) * | 2013-12-15 | 2014-04-02 | 谭希妤 | Method and system for automatically optimizing client queue |
| CN111899405A (en) * | 2020-07-07 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank queuing and calling system |
| CN111899407A (en) * | 2020-07-18 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank access system based on identity recognition |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101241613A (en) | 2008-08-13 |
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| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |