CN115150351A - Information interaction management method and system based on cross-border e-commerce platform - Google Patents
Information interaction management method and system based on cross-border e-commerce platform Download PDFInfo
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Abstract
The application discloses an information interaction management method and system based on a cross-border e-commerce platform, wherein the method comprises the steps of receiving login information of a merchant; a cross-border e-commerce platform store of a bound merchant; generating an email account corresponding to the cross-border e-commerce platform store; binding the email account with the cross-border e-commerce platform store; generating an information dialog box; and receiving information input by a merchant, and generating a first electronic mail according to the matching of the information content. By the method, the comprehensive management of the E-mails of the merchants is realized, and the merchants can conveniently and timely acquire the E-mail content of the second E-mail from the cross-border E-mail platform.
Description
Technical Field
The application relates to the field of information interaction, in particular to an information interaction management method and system based on a cross-border e-commerce platform.
Background
With the rapid development of economic globalization and electronic commerce, the behavior of cross-border commodity transaction through an electronic shopping platform gradually becomes a part of people's daily life.
The ERP system is an enterprise resource planning system and is connected with the cross-border e-commerce platform through an API (application programming interface) interface to assist merchants to manage the cross-border e-commerce platform stores, particularly to simultaneously manage a plurality of platform stores of different cross-border e-commerce platforms.
In the process that a consumer browses or purchases goods through a cross-border e-commerce platform, consultation and communication are often carried out between the consumer and a merchant for the contents of goods or orders, the cross-border e-commerce platform sends communication contents sent by the consumer to an e-mail box bound to a cross-border e-commerce platform store of the merchant in the form of e-mails, the e-mail box account bound on the cross-border e-commerce platform by the consumer and the merchant at present is provided by a third party platform, when the merchant receives the e-mails, an e-mail box system provided by the third party platform needs to be logged in for operation, or the e-mail box account provided by the third party platform is bound through an ERP system for setting and receiving the e-mails at regular time, at present, only one cross-border e-commerce platform store can be bound to one e-mail box account on the cross-border e-commerce platform, a plurality of cross-border e-commerce platform stores of the same merchant need to be bound to a plurality of different e-mail accounts, the merchant receives the e-mails through the third party platform, and needs to switch among the plurality of e-mail box accounts, so that the e-mail box accounts cannot be directly determined to be bound to the cross-border e-commerce platform and store e-mail platform; the merchant receives the e-mail sent by the e-commerce platform through the ERP system with a certain delay, so that the merchant and the consumer cannot communicate information in time.
Disclosure of Invention
The application provides an information interaction management method and system based on a cross-border e-commerce platform, which are used for comprehensively managing an e-mail account bound with a cross-border e-commerce platform shop of a merchant and facilitating the merchant to timely and accurately acquire the e-mail content of a second e-mail sent by a consumer.
In order to achieve the above object, the present application provides an information interaction management method based on a cross-border e-commerce platform, which is characterized by comprising:
receiving the login information of a merchant;
associating cross-border e-commerce platform store information of the merchant;
generating an email account corresponding to the e-commerce platform store;
binding the email account with the cross-border e-commerce platform store;
generating an information dialog box;
receiving information input by a merchant;
generating a first e-mail according to the information content matching;
receiving a second e-mail;
identifying tag information of the second e-mail;
generating an information dialog box;
displaying the mail content of the second e-mail;
and merging and displaying the mail contents of the first electronic mail and the second electronic mail.
Further, an information interaction management method based on a cross-border e-commerce platform is characterized by further comprising the following steps after the tag information of the second e-mail is identified: and displaying the second e-mail in a classified mode according to the label information.
Further, an information interaction management method based on a cross-border e-commerce platform is further characterized in that the tag information includes: sender information, sending time, mail type, recipient information and cross-border e-commerce platform information.
And further, according to the label information, combining all second e-mails from the same sender to generate an information dialog box, and combining and displaying the e-mail contents.
And further, according to the label information, associating order information related to the sender, and performing in a corresponding information dialog box.
And further, identifying the email content of the second email, and displaying the email content in a classified manner.
Further, the generating the first e-mail according to the information content matching further includes: and identifying the classification label of the information dialog box, and matching the corresponding electronic mail template according to the classification label.
The application also discloses an information interaction management system based on the cross-border e-commerce platform, the system is an ERP system, and the system comprises:
the store selection module is used for displaying cross-border e-commerce platform store information associated with a merchant, generating an e-mail account corresponding to the cross-border e-commerce platform store and binding the e-mail account with the cross-border e-commerce platform store;
the state classification display module is used for receiving a second e-mail, displaying the information state of the received second e-mail and performing classification display on the first e-mail and the second e-mail;
the name selection module is used for combining the mail contents of all the second electronic mails of the same sender and displaying the received sender information of all the second electronic mails;
and the information display module is used for generating an information dialog box, receiving information input by a merchant, generating the first electronic mail according to the information content matching, displaying the mail content of the second electronic mail, and combining and displaying the mail contents of the first electronic mail and the second electronic mail.
In summary, according to the information interaction management method and system based on the cross-border e-commerce platform, through binding the cross-border e-commerce platform shop of the merchant, generating the e-mail account bound with the cross-border e-commerce platform shop, receiving the second e-mail from the e-commerce platform, identifying the label information of the second e-mail, combining and displaying all the second e-mails from the same sender, generating the information dialog box to display the e-mail content, realizing the comprehensive management of the e-mails, simplifying the switching process of the e-mail reading of the merchant, and improving the working efficiency.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required to be used in the embodiments will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a flow chart diagram illustrating an embodiment of a cross-border e-commerce platform-based information interaction management method according to the present application;
FIG. 2 is a schematic flow chart diagram illustrating another embodiment of a cross-border e-commerce platform-based information interaction management method of the present application;
FIG. 3 is a flow diagram illustrating another embodiment of a cross-border e-commerce platform-based information interaction management method according to the present application;
FIG. 4 is a structural framework diagram of another embodiment of the cross-border e-commerce platform-based information interaction management method of the present application;
fig. 5 is a structural framework diagram of an embodiment of the cross-border e-commerce platform-based information interaction management system of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The application discloses an information interaction management system (hereinafter referred to as the system) based on a cross-border e-commerce platform, which is an ERP system for providing e-mail information management for cross-border e-commerce platform merchants.
As shown in fig. 1 and fig. 2, a flow diagram of an information interaction management method based on a cross-border e-commerce platform according to the present application is disclosed, which includes the following specific steps:
s1: and receiving the login information of the merchant.
Specifically, the information interaction management system based on the cross-border e-commerce platform receives the login information of the merchant and identifies the identity information of the merchant.
S2: cross-border e-commerce platform stores of associated merchants.
Specifically, the system is associated with a cross-border e-commerce platform store of a merchant, and further is respectively associated with a plurality of cross-border e-commerce platform stores of different cross-border e-commerce platforms of the merchant.
S3: generating an email account corresponding to the cross-border e-commerce platform store.
Specifically, the system identifies information of a cross-border e-commerce platform store of a merchant, generates an e-mail account corresponding to the cross-border e-commerce platform store one by one, and sends the e-mail account to the merchant.
S4: and binding the e-mail account with the cross-border e-commerce platform store.
Specifically, the merchant logs in the cross-border e-commerce platform and binds the generated e-mail account with the e-commerce platform store of the merchant.
S5: an information dialog is generated.
Specifically, the merchant logs in the system, selects a corresponding functional module, and the system generates an information dialog box corresponding to the functional module, and the system includes a plurality of functional modules, including: and the system sends the generated first e-mail to an e-mail receiving account corresponding to the functional module.
S6: information input by the merchant is received.
Specifically, the system receives the message content input by the merchant in the information dialog box, namely the merchant selects the corresponding function module, the system generates the information dialog box corresponding to the function module, and the merchant inputs the information content in the information dialog box. For example: the merchant selects 'marketing promotion', and the system generates an information dialog box and receives marketing information content input by the merchant.
S7: and generating a first e-mail according to the information content matching.
Specifically, the system receives message content input by a merchant, generates a first email according to a function module to which an information dialog box belongs, and further matches a corresponding email template according to the function module to which the information dialog box belongs, for example: and identifying that the merchant selects to be a marketing promotion module, and after receiving the information content input by the merchant, matching a corresponding template designed by the merchant by the system to generate a marketing mail for promotion and sending.
Further, the information interaction management method based on the cross-border e-commerce platform disclosed by the application further comprises the following steps:
s11: a second e-mail is received.
Specifically, a consumer sends a consultation problem or an order follow-up problem to a merchant through a cross-border e-commerce platform, the cross-border e-commerce platform sends the consultation problem or the order follow-up problem to an e-mail box bound to a cross-border e-commerce platform store of the merchant in the form of an e-mail, and the system receives a second e-mail which contains label information of the consumer, wherein the consumer is a sender.
S12: tag information of the second e-mail is identified.
Specifically, the system receives the second e-mail and identifies tag information of the second e-mail, where the tag information includes: sender information, sending time, mail type, recipient information, cross-border e-commerce platform information.
And if the system does not match the ID of the sender, the corresponding ID is automatically generated for matching and storing.
Preferably, the mail type of the second e-mail sent by the customer includes question inquiry and order follow-up.
More further, the system receives notification information sent by a cross-border e-commerce platform, sender information identified by the system is displayed in a classified mode, and the notification information sent by the e-commerce platform comprises the following steps: platform notification, return/exchange of orders, logistics information, etc.
S13: merging e-mails to generate an information dialog
Specifically, the system calls all electronic mails belonging to the same consumer according to the ID of the consumer, merges the electronic mails, merges all electronic mails sent by the same consumer, hides tag information, only reserves the content part of the electronic mails, generates an information dialog box, and displays the contents of the merged electronic mails in the form of the information dialog box, preferably, the contents of the electronic mails are arranged and displayed in a time sequence.
Further, the first e-mail content sent by the merchant to the same consumer and the second e-mail content sent by the consumer to the merchant are combined uniformly, and all the e-mail contents are displayed in a time sequence in the form of an information dialog box.
Further, according to the label information of the consumer, order information related to the consumer is correlated, link display is conducted in an information dialog box of the merchant, and if a plurality of order information related to the consumer exist, the system selects one order with the latest time to conduct correlation display.
S14: the email content of the second email is identified.
Specifically, the content of the second e-mail is identified, that is, whether the second e-mail contains the picture information is determined, and if the second e-mail contains the picture information, the picture information and the text information are displayed in a classified manner, for example: the pictures are arranged at the bottom of the information dialog box in sequence in a loading mode, and the merchant views the content of the corresponding pictures by selecting and opening the pictures.
S15: and performing classified display according to the content of the e-mail.
With reference to fig. 3 and 4, a schematic flow chart of an information interaction method based on a cross-border e-commerce platform according to the present application is disclosed, which includes the following specific steps:
and S21, inputting consultation information, namely, carrying out problem consultation on the merchant aiming at the commodity when the consumer browses the commodity on the cross-border e-commerce platform, or inputting an order follow-up problem by the consumer based on order information.
S22, generating a second e-mail, namely receiving the consultation information input by the consumer by the cross-border e-commerce platform, converting the consultation information into an e-mail form and sending the e-mail form to the merchant.
S23, identifying the identification of the e-mail, namely the system receives the second e-mail and identifies the identification information of the second e-mail, wherein the identification information comprises: the system comprises sender information, sending time, mail types, recipient information and cross-border e-commerce platform information, wherein the sender information is consumer name information; the mail type, namely the classification of the mail, is divided into two types, namely question consultation and order follow-up.
S24, matching the corresponding ID, namely matching the corresponding ID according to the name information of the consumer, and if the communication record of the merchant and the consumer is stored in the system, directly calling an information dialog box matched with the ID by the system; if the system does not match the ID corresponding to the consumer, the system automatically generates the ID corresponding to the consumer and generates an information dialog.
S25, merging the e-mails, calling all the e-mails belonging to the same consumer to send according to the ID of the consumer, merging the e-mails, namely hiding the receiver information, the sender information, the mail subject, the signature information and the like of the e-mails, and only keeping the content and the sending time of the e-mails.
S26, generating an information dialog box, combining the email contents, and sending the email contents to a merchant side in the form of the information dialog box for displaying the email contents, wherein the email contents are arranged in a time sequence.
And S27, inputting reply information, namely, the merchant answers the consultation questions proposed by the consumer, and inputting the reply information into an information dialog box, wherein the information dialog box receives the reply information input by the merchant.
S28, generating a first electronic mail, namely converting the reply information input by the merchant into the first electronic mail by the system, sending the first electronic mail to the cross-border e-commerce platform, sending the electronic mail to an electronic mailbox account bound between the consumer and the cross-border e-commerce platform by the cross-border e-commerce platform, and displaying the reply information of the merchant to the consumer in the cross-border e-commerce Shang Ping platform interface.
As shown in fig. 5, a structural framework diagram of an information interaction management system based on a cross-border e-commerce platform according to the present application is disclosed, which includes the following specific contents:
the cross-border e-commerce platform-based information interaction management system 100 comprises: the system comprises a shop selection module 101, a state classification display module 102, a name selection module 103 and an information display module 104.
The store selection module 101 is used for displaying cross-border e-commerce platform information of merchants related to the system and generating an e-mail account corresponding to the cross-border e-commerce platform store; the system comprises a merchant, a cross-border e-commerce platform shop of the merchant, a plurality of e-commerce platform shops can be registered by one merchant on the same e-commerce platform or a plurality of e-commerce platform shops can be registered by different cross-border e-commerce platforms respectively, a shop selection module 101 comprises a cross-border e-commerce platform switching unit and an e-commerce platform shop switching unit, the merchant selects the corresponding cross-border e-commerce platform through the cross-border e-commerce platform switching unit and selects the corresponding e-commerce platform shop through the e-commerce platform shop switching unit, the merchant can manage e-mail information of the cross-border e-commerce platforms and the cross-border e-commerce shops at the same time on an operation interface of the system, operation of the merchant is simplified, and working efficiency is improved.
Furthermore, the system generates a corresponding exclusive electronic mailbox account according to the cross-border e-commerce platform store information associated with the merchant, wherein the electronic mailbox accounts are in one-to-one correspondence with the cross-border e-commerce platform stores and are used for receiving the e-mails from the cross-border e-commerce platforms to which the cross-border e-commerce platform stores belong.
The status classification displaying module 102 is configured to receive the second e-mails, display information statuses of all the received second e-mails, and further display information statuses of all the e-mails, that is, include all the second e-mails received by the merchant and all the first e-mails sent by the merchant. All e-mails are presented by categories, for example, category types include: unread, sent, consult questions and answers, platform notifications, inbox, etc.
The name selection module 103 is configured to combine all second emails of the same sender, and display the sender information of all received second emails, where preferably, the senders are consumers, and the consumers are different from each other, and the names of the senders are also different.
The information display module 104 is configured to generate an information dialog box, receive information input by a merchant, generate a first email according to information content matching, display email content of a second email, combine and display the email content of the first email and the email content of the second email, further display the email content in the information dialog box in a classified manner, identify whether the email content of the second email includes picture information, display the picture information and the text information in a classified manner if the email content of the second email includes the picture information, and associate corresponding order information based on information of a consumer.
In summary, the application discloses an information interaction management method and system based on a cross-border e-commerce platform, wherein based on cross-border e-commerce platform store information of a merchant bound with the system, a special e-mail account corresponding to the store is generated, the e-mail account is bound with the store of the merchant, a second e-mail sent by a consumer is received, tag information of the e-mail is identified, an information dialog box is generated, and the content of the e-mail is combined and displayed, so that the merchant does not need to send, receive or manage the e-mail through a third party platform, the content of the e-mail can be obtained in time, and the management requirements of the merchant on the e-mail information of multiple platforms and multiple stores are met.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
It will be understood by those skilled in the art that all or part of the steps for implementing the above embodiments may be implemented by hardware, or may be implemented by a program instructing relevant hardware, where the program may be stored in a computer-readable storage medium, and the storage medium may be a read-only memory, a magnetic disk or an optical disk.
Although the present application has been described with reference to a preferred embodiment, it should be understood that various changes, substitutions and alterations can be made herein without departing from the spirit and scope of the application, and all changes, substitutions and alterations that fall within the spirit and scope of the application are to be understood as being included within the following description of the preferred embodiment.
Claims (10)
1. An information interaction management method based on a cross-border e-commerce platform is characterized by comprising the following steps:
receiving the login information of a merchant;
associating the cross-border e-commerce platform store of the merchant;
generating an email account corresponding to the cross-border e-commerce platform store;
binding the email account with the cross-border e-commerce platform store;
generating an information dialog box;
receiving information input by a merchant;
generating a first e-mail according to the information content matching;
receiving a second e-mail;
identifying tag information of the second e-mail;
generating an information dialog box;
displaying the mail content of the second e-mail;
and merging and displaying the mail contents of the first electronic mail and the second electronic mail.
2. The method for managing information interaction based on cross-border e-commerce platform of claim 1, further comprising, after identifying the tag information of the second e-mail:
and performing classified display on the second e-mail according to the label information.
3. The method for information interaction management based on the cross-border e-commerce platform as claimed in claim 2, wherein the tag information comprises: sender information, sending time, mail type, recipient information, cross-border e-commerce platform information.
4. The method for information interaction management based on the cross-border e-commerce platform as claimed in claim 3, further comprising:
and according to the label information, combining all second e-mails from the same sender to generate an information dialog box, and combining and displaying the e-mail contents.
5. The method for information interaction management based on cross-border e-commerce platform according to claim 4, further comprising:
and according to the label information, associating order information related to the sender, and displaying in the corresponding information dialog box.
6. The method for information interaction management based on cross-border e-commerce platform as claimed in claim 4,
and identifying the e-mail content of the second e-mail, and displaying the e-mail content in a classified manner.
7. The method for managing information interaction based on cross-border e-commerce platform as claimed in claim 1, wherein the generating a first e-mail according to the information content matching further comprises: and identifying the classification label of the information dialog box, and matching the corresponding E-mail template to the information according to the classification label.
8. An information interaction management system based on a cross-border e-commerce platform is characterized by comprising:
the store selection module is used for displaying cross-border e-commerce platform store information associated with a merchant, generating an e-mail account corresponding to the cross-border e-commerce platform store and binding the e-mail account with the cross-border e-commerce platform store;
the state classification display module is used for receiving a second e-mail, displaying the information state of the received second e-mail and performing classification display on the first e-mail and the second e-mail;
the name selection module is used for merging the mail contents of all the second e-mails of the same sender and displaying the received sender information of all the second e-mails;
and the information display module is used for generating an information dialog box, receiving information input by a merchant, generating the first e-mail according to the information content matching, displaying the mail content of the second e-mail, and combining and displaying the mail contents of the first e-mail and the second e-mail.
9. An electronic device, comprising:
one or more processors;
a memory for storing one or more programs;
one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 1-7.
10. A computer-readable storage medium, having stored thereon program code that can be invoked by a processor to perform the method according to any one of claims 1 to 7.
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| CN113177822A (en) * | 2021-04-28 | 2021-07-27 | 深圳市创腾科技有限责任公司 | Cross-border e-commerce multi-channel order management method, system and equipment |
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| CN115601106A (en) * | 2022-12-13 | 2023-01-13 | 深圳美云集网络科技有限责任公司（Cn） | Cross-platform data information matching management system |
| CN115601106B (en) * | 2022-12-13 | 2023-08-01 | 深圳美云集网络科技有限责任公司 | Cross-platform data information matching management system |
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