CN114970472B - Work order operating system, computer device and readable storage medium - Google Patents

Work order operating system, computer device and readable storage medium Download PDF

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CN114970472B
CN114970472B CN202210475401.7A CN202210475401A CN114970472B CN 114970472 B CN114970472 B CN 114970472B CN 202210475401 A CN202210475401 A CN 202210475401A CN 114970472 B CN114970472 B CN 114970472B
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enterprise
module
operating system
information
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CN114970472A (en
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王晨辉
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Ningbo Huojian Data Technology Co ltd
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Abstract

The invention discloses a work order operating system, computer equipment and a readable storage medium, and relates to the technical field of Internet operating systems. The technical scheme provided by the invention comprises the following steps: the system comprises a real-time communication module for realizing real-time communication, a customs clearance sheet generation module for generating a customs clearance sheet, an information tracking module for tracking information, an information verification module for checking, checking and printing the customs clearance sheet and a comprehensive function module. The invention not only reduces the labor cost, but also improves the efficiency of customs clearance and information intercommunication.

Description

Work order operating system, computer device and readable storage medium
Technical Field
The invention relates to the technical field of internet operating systems, in particular to a work order operating system, computer equipment and a readable storage medium.
Background
With the development of globalization of economy, the demands of factories, enterprises and trade companies in China for entrance and exit are more frequent. The existing operations such as filling and reporting of the access control list are mostly dependent on manual operation, so that the labor cost is increased, and the efficiency is low.
Disclosure of Invention
In order to solve the problems, the invention provides a work order operation system, which not only reduces the labor cost, but also improves the efficiency of customs clearance and information intercommunication.
In order to achieve the above purpose, the invention adopts the following technical scheme:
a worksheet operating system for customs clearance operations of customs clearance enterprises and information interaction operations between customs clearance enterprise associated parties and customs clearance enterprises, comprising:
the real-time communication module is used for carrying out real-time communication on the customs clearance enterprises and the customs clearance enterprise associated parties;
the customs clearance generation module automatically generates a customs clearance according to the customs clearance enterprise and/or the information filled in by the customs clearance enterprise association party;
the information tracking module is used for tracking the customs clearance information by the customs clearance enterprise and the customs clearance enterprise association party;
the information verification module is used for checking, checking and printing the customs clearance list by the customs clearance enterprise association party;
and the comprehensive function module is used for displaying the operation course of the work order operating system, the corresponding logistics data of the customs clearance, downloading the check list and downloading the customs clearance original data.
Optionally, the real-time communication module includes an automatic response sub-module, the automatic response sub-module is provided with a plurality of keywords and response sentences corresponding to the keywords, when the customs clearance enterprise and the customs clearance enterprise associated party communicate in real time through the real-time communication module, one party sends a message and then the other party does not reply beyond a preset time, and the automatic response sub-module replies the corresponding response sentences to the other party according to the keywords in the message.
Optionally, after the automatic response sub-module sends the response sentence, a plurality of messages sent by the customs clearance enterprise and/or the customs clearance enterprise association party are collected, machine learning is performed, and the response sentence is adjusted and/or expanded according to the collected messages.
Optionally, the customs clearance sheet generating module is provided with a prefabricated form, and after the customs clearance sheet generating module collects information filled in by the customs clearance enterprise and/or the customs clearance enterprise association party, the collected information is filled in a corresponding position of the prefabricated form to generate the customs clearance sheet.
Optionally, the prefabricated form is provided with a filling-in item and a filling-in item, and the customs clearance is generated after the information of the filling-in item is completely collected.
Optionally, the information tracking module associates the WeChat public number and/or the WeChat applet, and the customs clearance enterprise and/or the customs clearance enterprise associated party tracks the customs clearance bill information in real time by the WeChat public number and/or the WeChat applet.
The invention has the following beneficial effects:
the work order operating system provided by the application replaces manual operation with a software system, not only realizes digital and paperless operation, but also reduces labor cost and improves efficiency of customs clearance and information intercommunication.
In addition, the invention also provides a computer device, which comprises a memory and a processor, wherein the memory stores a computer program, and the processor realizes the functions of the work order operating system when executing the computer program.
Meanwhile, the invention also provides a computer readable storage medium, on which a computer program is stored, the computer program realizing the functions of the work order operating system described in any one of the above when being executed by a processor.
These features and advantages of the present invention will be disclosed in detail in the following detailed description. The best mode or means of the present invention will be described in detail by way of examples, but not limitation to the technical solution of the present invention. In addition, these features, elements, and components are each shown in plural and are labeled with different symbols or numerals for convenience of description, but each denote a component of the same or similar construction or function.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, are included to provide a further understanding of the application and to provide a further understanding of the application with regard to the other features, objects and advantages of the application. The drawings of the illustrative embodiments of the present application and their descriptions are for the purpose of illustrating the present application and are not to be construed as unduly limiting the present application.
In addition, the same or similar reference numerals denote the same or similar elements throughout the drawings. It should be understood that the figures are schematic and that elements and components are not necessarily drawn to scale.
FIG. 1 is a block diagram of a module schematic of a work order operating system according to one embodiment of the present application;
FIG. 2 is a schematic diagram of a first operator interface in a work order operating system according to one embodiment of the present application;
FIG. 3 is a schematic diagram of a second operator interface in a work order operating system according to one embodiment of the present application;
FIG. 4 is a schematic diagram of a third operator interface in a work order operating system according to one embodiment of the present application;
FIG. 5 is a schematic diagram of a fourth operator interface in a work order operating system according to one embodiment of the present application;
FIG. 6 is a schematic diagram of a fifth operator interface in a work order operating system according to one embodiment of the present application;
FIG. 7 is a schematic diagram of a sixth operator interface in a work order operating system according to one embodiment of the present application;
FIG. 8 is a schematic diagram of a seventh operator interface in a work order operating system according to one embodiment of the present application;
FIG. 9 is a schematic diagram of an eighth operator interface in a work order operating system according to one embodiment of the present application;
FIG. 10 is a schematic diagram of a ninth operator interface in a work order operating system according to one embodiment of the present application;
FIG. 11 is a schematic diagram of a tenth operator interface in a work order operating system according to one embodiment of the present application;
FIG. 12 is a schematic diagram of an eleventh operator interface in a work order operating system according to one embodiment of the present application;
FIG. 13 is a schematic diagram of a twelfth operator interface in a work order operating system according to one embodiment of the present application;
the "nth" in the above description of the drawings merely distinguishes between different operation interfaces and does not represent a specific order.
Detailed Description
The following description of the embodiments of the present invention is provided for illustrative purposes only and not for all embodiments of the present invention. Based on the examples in the implementation manner, other examples obtained by a person skilled in the art without making creative efforts fall within the protection scope of the present invention.
Reference in the specification to "one embodiment" or "an example" means that a particular feature, structure, or characteristic described in connection with the embodiment itself can be included in at least one embodiment of the present patent disclosure. The appearances of the phrase "in one embodiment" in various places in the specification are not necessarily all referring to the same embodiment.
Embodiment one:
as shown in fig. 1, the present embodiment provides a work order operating system, which is used for customs clearance operation of customs clearance enterprises and information interaction operation between customs clearance enterprise associated parties and customs clearance enterprises, so as to realize paperless and digital customs clearance. The work order operating system provided in this embodiment includes:
and the real-time communication module is used for carrying out real-time communication on the customs clearance enterprise and the customs clearance enterprise associated party, and uploading files, pictures and other data in the webpage. As shown in fig. 2, a column of "work order system" in the system immediately displays "new message is present" as a reminder; meanwhile, a new message popup window is built in the work order operating system, when a client message is received, the popup window can play a prompt tone or shake the window according to options to prompt, a customs declaration message record is displayed, and a customer service side work order system can be opened for online conversation by double-click record.
In this embodiment, the real-time communication module includes an automatic response sub-module, the automatic response sub-module is provided with a plurality of keywords and response sentences corresponding to the keywords, when the customs clearance enterprise and the customs clearance enterprise associated party communicate in real time through the real-time communication module, one party sends a message and then the other party does not reply beyond a preset time, and the automatic response sub-module replies corresponding response sentences to the other party according to the keywords in the message. Meanwhile, the automatic response sub-module can also realize machine learning, collect a plurality of messages sent by the customs clearance enterprise and/or the customs clearance enterprise association party after sending the response sentence, and perform the machine learning, and adjust and/or expand the response sentence according to the collected messages.
And the customs clearance generation module is used for automatically generating customs clearance according to the customs clearance enterprises and/or the information filled in by the relatives of the customs clearance enterprises. The customs clearance sheet generating module is provided with a prefabricated form, and after collecting information filled in by customs clearance enterprises and/or customs clearance enterprise associated parties, the customs clearance sheet generating module fills the collected information into corresponding positions of the prefabricated form so as to generate the customs clearance sheet. And the prefabricated form is provided with a filling-in item and a selecting-filling item, and the customs clearance is generated after the information of the filling-in item is completely collected.
And the information tracking module is used for tracking the customs clearance information by the customs clearance enterprise and the customs clearance enterprise association party. In this embodiment, as shown in fig. 3 to 5, the information tracking module associates a WeChat public number and/or a WeChat applet, and the customs clearance enterprise and/or the customs clearance enterprise associated party tracks customs clearance bill information in real time by the WeChat public number and/or the WeChat applet. After the customs clearance enterprise and the customs clearance enterprise associated party sweep codes to pay attention to public numbers or enter a small program, the customs clearance situation is automatically paid attention to, and the information coming and going in the real-time communication module can be pushed to the work order system WeChat public numbers. Meanwhile, the 'newspaper and customs clearance document PDF' can be clicked on the mobile phone terminal to check the prerecorded list of the changed newspaper and customs clearance document.
As a preferred aspect, the work order operating system of the present application includes a neural network module storing a plurality of neural network models to protocol user processing data.
As a specific scheme, as shown in fig. 4, in order to collect work order information of a factory in a text dialogue manner even in an unmanned situation, the neural network module includes a dialogue model unit, in which a trained dialogue model (convolutional neural network model) is stored, and the dialogue model can output corresponding response text data through input text data of the factory side, so that conventional collection is performed in an unmanned state.
As a more specific solution, as shown in fig. 6, in order to automatically generate a customs clearance note or the like in the application scenario shown in fig. 6, the neural network module further includes: and the bill model unit stores two neural network models, namely a field analysis model and a chart analysis model.
When a conversation is carried out, the work order system preferably generates an input matrix according to keywords in the conversation, the input matrix contains corresponding item information in the work order, if no corresponding information is collected, the input matrix is subjected to zero setting, the input matrix is input into a field analysis model, then a bill template and confidence are analyzed by the field analysis model, if the confidence is larger than a confidence threshold, then the bill template is filled according to a field corresponding relation. Naturally, the method can automatically help the user to find the bill corresponding to the actual situation and carry out intelligent filling.
During conversation, no matter who sends the bill template or the historical bill, the image is input into the chart analysis model, the chart analysis model analyzes the image input, then the bill template and the confidence coefficient are output, then the bill template is selected in a similar mode as the scheme, and then the table is filled according to the input matrix. The output result of the field analysis model and the icon analysis model is contrary to that the template with the highest confidence is taken as the output, and the template which is finally output in time is taken as the final output template.
As a further preferable scheme, the text fields of the historical documents in the dialogue are identified through an image identification technology, then an input matrix based on image identification is formed according to the same rule, the number of the input matrix is compared with the number of zero-setting items of the input matrix formed directly through the dialogue fields, the model of the corresponding mode of the input matrix with the smaller number is compared with the model after the confidence coefficient obtains a weighting coefficient. If the zero setting number of the input matrix is smaller, the confidence coefficient of the output result of the graph analysis model is multiplied by a coefficient larger than 1, for example, 1.1, and then the confidence coefficient is compared with the confidence coefficient of the output result of the field analysis model, and the result with the larger comparison is adopted as the total output.
And the information verification module is used for checking, checking and printing the customs clearance list by the customs clearance enterprise association party. As shown in fig. 6, the basic information of a certain customs clearance is displayed at the upper left of the worksheet operating system page, and the customs clearance enterprise associated party can know which customs clearance is being processed. As shown in FIG. 7, the left side of the worksheet operating system page displays a customs clearance pre-entry form of a customs clearance, and customs clearance enterprises and customs clearance enterprise association parties can view, check, print and the like on line, and can click a "download check list" button of the page for downloading if downloading is needed.
The comprehensive function module is used for displaying self-service functions such as operation courses of the work order operation system, corresponding logistics data of the customs clearance, downloading check lists, downloading customs clearance original data and the like:
displaying a course: as shown in FIG. 8, after clicking, there is a presentation description of the dynamic pictures for each function in the worksheet operating system web page;
logistics data: as shown in fig. 9, the entering port and pre-configuration information of a certain customs clearance sheet can be checked; when the mouse hovers over the key, brief data are displayed, and after the key is clicked, complete data are displayed in the popup window;
downloading a check list: the customs clearance pre-entry list of a certain customs clearance list can be downloaded;
downloading original data: the customs clearance data originally sent by the customs clearance enterprise association party can be downloaded.
In the work order operating system provided in this embodiment, as shown in fig. 10, when a problem is found in a review, a screenshot can be added to the system 'remark' column to describe the problem, and after the remark column problem is edited, if the work order generated in the background is required to be sent to a client; there are two transmission modes, manual copy and robotic push. As shown in fig. 11 to 13, manual copying refers to that after editing the remark column, a right click mouse copies a worksheet link of the customs note, and after copying, the worksheet link is pasted and sent in instant messaging software; the robot pushing means that after the remark column content is edited, a customs clearance for a link to be sent is checked in a 'pending list area', and 'batch sending robot message (work list link)' is clicked, and 'factory only link' is needed.
Example two
The present embodiment provides a computer device comprising a memory and a processor, the memory having stored therein a computer program, which when executed by the processor implements the method of any of the embodiments above. Those skilled in the art will appreciate that implementing all or part of the processes in the methods of the embodiments described above may be accomplished by computer programs to instruct related hardware. Accordingly, a computer program may be stored in a non-volatile computer readable storage medium, which when executed, performs the method of any of the above embodiments. Any reference to memory, storage, database, or other medium used in the various embodiments provided herein may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), memory bus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.
The above is only a specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and it should be understood by those skilled in the art that the present invention includes but is not limited to what has been described in the above specific embodiment. Any modifications which do not depart from the functional and structural principles of the present invention are intended to be included within the scope of the appended claims.

Claims (7)

1. The utility model provides a work order operating system which characterized in that, work order operating system is used for the customs clearance operation of customs clearance enterprise and the information interaction operation between customs clearance enterprise associated side and the customs clearance enterprise, includes:
the real-time communication module is used for carrying out real-time communication on the customs clearance enterprises and the customs clearance enterprise associated parties; the real-time communication module comprises an automatic response sub-module, wherein the automatic response sub-module is provided with a plurality of keywords and response sentences corresponding to the keywords, when a customs clearance enterprise and a customs clearance enterprise associated party communicate in real time through the real-time communication module, one party sends a message and the other party does not reply after exceeding a preset time, and the automatic response sub-module replies corresponding response sentences to the other party according to the keywords in the message;
the customs clearance generation module automatically generates a customs clearance according to the customs clearance enterprise and/or the information filled in by the customs clearance enterprise association party;
the information tracking module is used for tracking the customs clearance information by the customs clearance enterprise and the customs clearance enterprise association party;
the information verification module is used for checking, checking and printing the customs clearance list by the customs clearance enterprise association party;
the comprehensive function module is used for displaying the corresponding object flow of the operation course and the customs clearance of the worksheet operating system;
the neural network module comprises a dialogue model unit, wherein a trained dialogue model is stored in the dialogue model unit, and the dialogue model outputs corresponding response text data through the input text data of the factory party so as to collect the work order information of the factory.
2. The work order operating system according to claim 1, wherein after the automatic response submodule sends the answer sentence, a plurality of messages sent by the customs clearance enterprise and/or the customs clearance enterprise association party are collected, machine learning is performed, and the answer sentence is adjusted and/or expanded according to the collected messages.
3. The worksheet operating system according to claim 1, wherein the customs clearance sheet generating module is provided with a prefabricated form, and after the customs clearance sheet generating module collects information filled in by a customs clearance enterprise and/or a customs clearance enterprise association party, the collected information is filled in a corresponding position of the prefabricated form to generate the customs clearance sheet.
4. A worksheet operating system according to claim 3, wherein the pre-formed form is provided with a fill-in item and a fill-in item, and the fill-in item is fully collected to generate a customs clearance.
5. The worksheet operating system of claim 1, wherein the information tracking module associates a WeChat public number and/or WeChat applet, and the customs clearance enterprise and/or customs clearance enterprise associated party tracks customs clearance information in real time with the WeChat public number and/or WeChat applet.
6. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the functions of the work order operating system according to any of claims 1 to 5 when executing the computer program.
7. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the functions of the work order operating system according to any one of claims 1 to 5.
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CN107562863A (en) * 2017-08-30 2018-01-09 深圳狗尾草智能科技有限公司 Chat robots reply automatic generation method and system
CN108269618A (en) * 2018-01-25 2018-07-10 成都奇恩生物科技有限公司 Genetic test status tracking management system and method based on wechat small routine
CN109003017A (en) * 2018-06-14 2018-12-14 中捷通信有限公司 A kind of INTEGRATED LOGISTICS evaluation dispatching follow-up service platform
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CN104778549A (en) * 2015-04-14 2015-07-15 深圳市九立供应链有限公司 Method and device for realizing data interaction between ERP system and QP system
CN110211012A (en) * 2019-05-30 2019-09-06 深圳市泰洲科技有限公司 A kind of customs declaration service system and its data processing method

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